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Consisting of contributions from our Associated Writers, Features covers a wide range of opinions on topics affecting the UK's estate and letting agents. Join the debate by logging-in and leaving a comment.

Features > Industry Views

Industry Views - Airbnb Crackdown - this time it's not just Michael Gove...

By Graham Norwood

It’s tempting to think that Michael Gove’s proposed clampdown on...

A Property Tale For Our Times - and it doesn't end well

By Graham Norwood

If you want to hear of a tale for our...

Landlord Licensing - Time to stop the councils

By Graham Norwood

It’s time to abolish what is colloquially called Landlord Licensing. If...

Industry Views - HMRC Hypocrisy - 'Business' As Usual

By Graham Norwood

When is a landlord a business, and when is (s)he...

What's Happening With OnTheMarket and Zoopla? (Again)

By Graham Norwood

Back in 2013 the posh head of PR of a...

Industry Views - Why Are Housing Ministers So Mediocre These Days?

By Graham Norwood

Sir Simon Clarke’s call for Rishi Sunak to be ousted...

Mr Bates, the Post Office, and Property Industry Marketing

By Graham Norwood

Like so many I’ve been infuriated by the injustice meted...

Crystal Balls - Who Knows What's Happening In 2024?

By Graham Norwood

The last thing you want as we rake through the...

The Housing Market and the Election - Does It Matter Who Wins?

By Graham Norwood

The factor most likely to influence the housing market next...

Housing Ombudsmen - our industry's new growth area

By Graham Norwood

It may be a measure of the government’s incompetence in...

The Hunt For Tax Cuts - An Autumn Statement Preview

By Graham Norwood

As sure as night follows day, so our industry sets...

Industry Views - Are Social Housing Landlords Worse Than Buy To Let Amateurs?

By Graham Norwood

If you’ve paid even scant attention to Landlord Today or...

Wrong To Buy - our worst ever housing policy

By Graham Norwood

What a waste. Islington council announced in recent days that it...

Michael Gove’s Wasted Opportunity

By Graham Norwood

Talk about a wasted opportunity. The Conservative party conference - just...

Is Government Back In Love With Renting?

By Graham Norwood

After years - indeed a decade - of anti-rental sector...

Party Time - housing policies from Labour, Tories and the rest

By Graham Norwood

And suddenly it’s autumn. It’s just six weeks before the...

Why is an estate agent called Head of Constellation?

By Graham Norwood

When it comes to plain English, we in the property...

Who Has The Energy To Reform EPCs?

By Graham Norwood

There is much debate about energy efficiency right now and...

Michael Gove has finally done something sensible

By Graham Norwood

It’s not a sentence that I thought I would be...

Stamp Duty - it's time for the industry to box clever

By Graham Norwood

So much has changed in the world of property of...

ULEZ is going to change estate agency as well as traffic

By Graham Norwood

Just because you don’t live in London - and of...

Affordable homes preaching to the converted

By Graham Norwood

Should commercial properties be converted into homes? I think so. I...

Rental Crisis - Time To Blame The Real Culprit

By Graham Norwood

If journalists believed everything they received in their inboxes, you’d...

Everything You Need To Know About the 2023 Housing Market

By Graham Norwood

New year, old worries: what’s happening in the housing market? We’ve...

2023 - this is what’s going to happen

By Graham Norwood

Is it really just a year ago that we were...

Property Natter – interview with Zoopla’s Charlie Bryant

By Nat Daniels

Here at Angels Media towers, we’re always keen to get...

Online Estate Agents - the new dinosaurs of house selling

By Graham Norwood

I’ve just read an article saying that this is the...

Property Natter – is this the end for fixed-fee online estate agency?

By Nat Daniels

Aside from all the news surrounding the Autumn Statement this...

Elon Musk and Blue Ticks - why Twitter matters to the industry

By Graham Norwood

I’ve been on Twitter for a decade and have 23,500...

RIP Help to Buy: what comes next?

By EAT & LAT Team

In this guest feature, Ben Bailey, CCO at Even, a mortgage lender...

Housing Under Rishi - don’t expect much (but be grateful for that)

By Graham Norwood

And…breathe. For a while back there, the only certainty for the...

Q&A with HBSG's Maria Harris - are digital mortgages the future?

By EAT & LAT Team

With reform of the home buying and selling process as...

If You Think Truss Is Bad, Look At The System...

By Graham Norwood

How did the housing market transform from incredibly strong -...

Market lowdown - less scaremongering and more straightforward, please

By EAT & LAT Team

First-time buyers and homeowners seeking to sell alike are worried...

Poor Liz and Kwasi. What Do They Do Now?

By Graham Norwood

Who would be in the shoes of Liz Truss and...

Estate agents and conveyancers - Same frustrations. Different jobs.

By Coadjute

One of the particular characteristics of the property market is...

The Holiday Home Debate - a possible solution

By Graham Norwood

The current period of national solidarity over the death of...

Property Natter - why housing must always have a seat at the top table

By Nat Daniels

First off, my own quick tribute to the Queen, who...

What do we do about a problem like Airbnb?

By Graham Norwood

Some people will say: What problem? But they are getting fewer...

Property Natter - a day in the life of a mortgage broker

By Nat Daniels

In this latest Day in the Life of...Natter, I get...

Dear New Prime Minister - here's your housing to-do list

By Graham Norwood

We are only a fortnight away from having a new...

Does it really take a war to improve AML checks?

By Mike Ward

It’s taken Russia’s invasion of Ukraine for the UK to...

Purplebricks, Liz Truss and George Orwell - double-think about it

By Graham Norwood

Double-think, for those who have not read George Orwell, is...

How to meet consumer demands in an evolving property market

By Philip Farrell

Thanks to a relentless market, the property market has enjoyed...

Rishi-Tweedle-Dum and Liz-Tweedle-DumDum

By Graham Norwood

When it comes to housing policy, the Conservative MPs have...

Exclusive - what makes an agency industry leader tick 

By Graham Norwood

People in prominent positions in the housing industry aren’t always...

More upfront information when buying a car vs buying a house! Is it time for change?

By Jon Horton

I look back on when my dad helped me buy...

Why haven't politicians listened to our industry?

By Graham Norwood

It’s often fashionable to criticise trade bodies and official groups,...

Why your agency needs a holistic digital transformation strategy

By Mark Armstrong

The digital transformation of the property industry is not a...

Why are landlords so unpopular?

By Graham Norwood

This question is not as flippant as it sounds because...

Agents and conveyancers should ditch the screen - here's why

By Paul Sams

For years, the issue of phone etiquette created tension between...

Industry Views - Michael Gove and His Dead Cat

By Graham Norwood

In retrospect, it was perhaps inevitable that the infamous dead...

Agents - give yourself a Mental Health Day

By Sam Hunter

With this week being Mental Health Awareness Week, Sam Hunter...

Right To Buy - what on earth is government playing at?

By Graham Norwood

What a difference two months and some local elections make. Cast...

Property Natter – the who’s who of the industry

By Nat Daniels

The property industry is fortunate in including many great people, doing...

Why Rental Reform Is Becoming More Important By The Day

By Graham Norwood

It’s easy to overestimate the importance of something in one’s...

Over And Out - An Editor Departs…

By Graham Norwood

For the record, this isn’t my last Industry Views for...

Property Natter: interview with Michael Bruce - 'why Boomin is not just another portal'

By Nat Daniels

With Boomin nearly turning one, I decided to catch up...

The Coming ‘Budget’ - What’s In Store For Agents?

By Graham Norwood

If you want to sex-up the Chancellor’s financial statement scheduled...

From Poacher to Gamekeeper - Levelling Up from Agent to Developer

By Bruce Burkitt

The path from agent to developer is not easy, but...

Will The Lights Go On Again In Central London?

By Graham Norwood

Almost exactly a decade ago I wrote a blog on...

Opinion: The property sector should take action now, not wait for the Economic Crime Bill

By Martin Cheek

The outcome of the Ukraine crisis is far from certain,...

A Lesson for Agents from the Ukraine Crisis

By Graham Norwood

If the UK and its allies have been played by...

How the property sector must adapt during the year ahead

By Simon Tillyer

If 2020 was the year of survival, then 2021 was...

Interest Rates - Do They Matter Any More?

By Graham Norwood

Here’s the odd thing about interest rates - we all...

Insider insight - what does a really good inventory actually involve?

By EAT & LAT Team

In this weekend feature, inventory expert and chair of the...

We survived 2021, so what has 2022 in store for estate agents?

By Phuong Thi Kieu

With the drastic changes enacted on the industry over the...

A day in the life of a Sales and Investment Consultant

By EAT & LAT Team

From first-time buyers to serial investors, no two days are...

Revealed: the hidden threat to 2022’s housing market

By Graham Norwood

At the risk of mixing my metaphors, any mention of...

Mortgage trends and interest rates - what could happen in 2022?

By EAT & LAT Team

As 2021 draws to a swift close, there is much...

Six Things We DIDN’T See In 2021

By Graham Norwood

We all know what did happen in 2021 - Covid...

Build To Rent - why is it so cold and unfriendly?

By Graham Norwood

Let’s begin with total transparency from this author: I believe...

Why trust is the strongest tool for agents in 2022

By Mark Armstrong

Trust has always been vital for building and nurturing good...

The EPC - how it’s defied sceptics, critics and Brexiteers

By Graham Norwood

I’ve never written the three letters ‘EPC’ more often than...

Lies, Damned Lies, and House Building Targets

By Graham Norwood

We’ve probably all learned to be a little less cynical...

Rental Sector Enforcement - time to pull our fingers out

By Graham Norwood

Within weeks the focus of the industry will be on...

A Taxing Time: the property industry is set for increases

By Graham Norwood

By the time I next write this column, we’ll be...

By jove, Gove is off at full steam ahead!

By Colin Shairp

There’s good news and bad news from the shake-up in...

Rent Controls - It’s Back To The Future

By Graham Norwood

Few political policies have such a ring of the past...

Opinion: Do 360 virtual tours impact leads?

By EAT & LAT Team

360 tour technology company Made Snappy has grown rapidly over...

Revealed - What Agents Should Watch For This Autumn

By Graham Norwood

I’m sorry to break this to you but in 10...

Property Natter – has Purplebricks dealt a fatal blow to the self-employed model?

By Nat Daniels

One of the biggest trends since Covid, in the property...

This is what the market will do after the stamp duty holiday (maybe)

By Graham Norwood

There’s already plenty of talk about autumn - depressing huh?...

Property Natter: half-year review – what has 2021 brought so far?

By Nat Daniels

Well, we’re technically more than halfway through the year already,...

Is This The Alternative To Stamp Duty?

By Graham Norwood

There’s gathering momentum to do ‘something’ about the unfairness of...

The Holiday Home Debate - Don’t Let Politicians Get Away With It

By Graham Norwood

At first sight it’s a tough ask to defend holiday...

Property Natter – why OTM’s Jason Tebb shows the importance of good hires

By Nat Daniels

In the world of football – very topical at the...

Book Review: The Ultimate Property Listing by Neil Whitfield

By Graham Norwood

I recently saw a fly-through video for a home on...

Exclusive: interview with Liana Loporto, NAEA Propertymark President

By EAT & LAT Team

In the first of a two-part special with the presidents...

30 and going strong - Q&A with Michael Jones as firm reaches milestone

By EAT & LAT Team

Michael Jones & Company celebrates its 30-year anniversary this year...

Book Review: The Keys To The Capital by James Macleod

By Graham Norwood

Books about property are, relatively speaking, commonplace - books by...

What could the Planning Bill mean for the property market?

By Vince Courtney

The Planning Bill, which will introduce changes to the planning...

Is the tide turning for the lettings industry?

By Graham Norwood

It’s been quite a week for the rental sector. Lettings agents...

Estate agent case studies: ‘abandoning the corporate world for the new’

By Ben Taylor

Keller Williams now boasts 377 estate agency partners across the...

Should agents track the Covid testing and vaccination status of staff?

By Marta Kalas

Potential house buyers may be fine with virtual tours during...

Prince Philip: how the property landscape changed during his century

By Graham Norwood

For many, the funeral of HRH Prince Philip will be...

Why direct mail has never been more effective

By Graeme Edwards

We’ve all spent the past nine months adapting to a...

Starting a business? Sage advice proved to be worth acting upon

By Colin Shairp

It’s 12 years since we opened our doors with the...

Propertymark - Where is it going next?

By Graham Norwood

Few people in the industry have as controversial or challenging...

Is flexibility the future of estate agency?

By Chris Summers

The events of the last 12 months have potentially shaped...

Why every day is Women’s Day here!

By Colin Shairp

You could be forgiven for overlooking International Women’s Day on...

eBay and Amazon use omnichannel marketing - why don’t you?

By Christopher May

As a property agent, fancy marketing terminology such as ‘omnichannel’...

Honesty – and a leak - see the property market through ‘crisis’

By Colin Shairp

Honesty is a concept that journalists will tell their readers...

Revealed - Key challenges to agency businesses in 2021

By Stuart Armstrong

Fixflo’s webinar on February 9 saw an industry panel debate...

What to consider when buying or selling an estate agency business

By Paul Glassberg

Estate agents might be expert at advising on buying and...

Video – Married couple ditch the high street for self-employed model

By EAT & LAT Team

In a video interview for Estate Agent Today, property professional...

What will the lettings industry look like in 2021?

By Neil Cobbold

As part of our third PayProp Special Report on COVID-19...

Video – Phil Spencer and Henry Pryor on lockdown, stamp duty and 95% mortgages

By EAT & LAT Team

In a wide-ranging video interview for his Move iQ service,...

Property Natter: backbone of our industry – Aspire-ing and roaring to greatness

By Nat Daniels

Firstly, Happy New Year – here’s to 2021 being less...

Property Natter - backbone of our industry – the London way

By Nat Daniels

Many independents will be based in the capital, but given...

Property Natter: the backbone of our industry – charity, Cornwall and family!

By Nat Daniels

Welcome to part three of our ongoing series on local...

Rural property benefits from Covid-19 and the property use revolution

By Edward Jarron

The secure Conservative victory in the 2019 General Election meant...

Property Natter - backbone of our industry: Golders Green to South Coast

By Nat Daniels

As regular readers will know, the Natter kickstarted a series...

What lessons did agents learn from the first lockdown?

By Matt Gilpin

The second England-wide lockdown is here. The good news is...

Property Natter - spotlight on independents: the backbone of our industry

By Nat Daniels

Firstly, let’s get the obvious out of the way. Lockdown...

Renters' Reform Bill delay - what does it mean for the lettings market?

By Neil Cobbold

Housing Minister Christopher Pincher announced that the introduction of the...

Book review of ‘Parasite - The Secret Diary of a Landlord’

By Graham Norwood

Book review by Graham Norwood, editor of Estate Agent Today,...

No more Mr Bad Guy: the image of agents is getting a makeover

By Edmond Ibrahimi

Lawyers, politicians, bankers, insurance sellers – no matter where you...

Landlords - shout louder about the good you’re doing!

By Graham Norwood

We all know what the problem is, but what’s the...

Property Natter: why didn’t Foxtons’ American dream work out?

By Nat Daniels

Recent Natters have explored the differences between the UK and...

The PRS is broken - here’s how to fix it

By Simon Shinerock

The pandemic and the way the government has reacted to...

Property Natter - perception vs reality - why do agents have a bad rep?

By Nat Daniels

It’s fair to say that UK estate agents don’t have...

Countrywide - 10 own goals in five years

By Graham Norwood

Hindsight is 20-20 vision, of course, and we can all...

Property Natter – what does agency look like Down Under?

By Nat Daniels

In my last Natter, I explored the differences between estate...

Rightmove has nothing to fear but Rightmove itself

By Graham Norwood

It must have been a close thing on Friday as...

Property Natter - what are the differences between UK and US agents?

By Nat Daniels

We have had a special relationship for many years and...

Regulation - is there a better way of becoming a better industry?

By Graham Norwood

If a week is a long time in politics (an...

Heard the one about the agent, the conveyancer and the surveyor?

By Emma Vigus

Emma Vigus, managing director of sales progression platform mio, in...

Agents can sell properties at record speed with this key combination

By Elaine Penhaul

There’s no doubt that Covid-19 has had a huge impact...

Jenrick - Why his scandals matter to agents

By Graham Norwood

It may be that by the time you read this...

Horses for courses - the rise of the personal agent

By Nick Neill

The phrase ‘game-changer’ has been hugely overused. But when applied...

Thought-provoking video series for agents and landlords launches today

By EAT & LAT Team

A new thought-provoking five-part video series is launching to the...

Video – Phil Spencer chats to Ed Mead on PropTech, London and estate agency

By EAT & LAT Team

In a wide-ranging video interview for his Move iQ service,...

Dominic Cummings - lessons for the agency industry

By Graham Norwood

Dominic Cummings has been at worst a cause of huge...

Property Natter - what happened when big lenders had their own estate agencies?

By Nat Daniels

All my recent Natters have been focused on one particular...

Property Natter - what will agent offices look like post-lockdown?

By Nat Daniels

There has been much speculation about when agents will be...

Property Natter: a week in the life of…agents in lockdown!

By Nat Daniels

Lockdown measures are still in place for another two weeks,...

Why working from home isn’t always all it’s cracked up to be

By Simon Shinerock

Let me start by wishing everyone well in these uncertain...

Video interview - how can agents benefit from alternative portals?

By EAT & LAT Team

In a video interview for Estate Agent Today, property professional...

Property TV ads – the winners and losers revealed

By EAT & LAT Team

Due to the current Coronavirus pandemic, we are all being...

Enough is enough – an alternative view on portal subscription fees

By Christopher May

It’s time to draw a line in the sand and...

Property Natter - the do’s and don’ts of starting an agency in your twenties

By Nat Daniels

There’s been a huge change in the way estate agencies...

How will the coronavirus affect estate agents?

By Simon Shinerock

The coronavirus outbreak has highlighted once again how fragile and...

Uncle Sam vs Blighty - Two countries separated by a common language

By Russell Quirk

The Atlantic Ocean is a vast space – some 4,000...

A new Housing Minister - what does it mean for the PRS?

By Neil Cobbold

Earlier this month, Boris Johnson carried out a reshuffle of...

30% Discounts: good idea but...er…how will they work?

By Graham Norwood

Not for the first time, a government policy on housing...

A fundamental misalignment of interests between agents and portals

By Babek Ismayil

Property portals generate revenue from estate agents regardless of the...

Countrywide, two years after Platt - time for the last rites?

By Graham Norwood

In six years of editing Estate Agent Today, some of...

New on the block - how interest in block management is evolving

By Duncan Foster

It's been two years since the SDL Group launched its...

Bah Humbug - Do we do too much for first-time buyers?

By Graham Norwood

There are reasons to be optimistic that a majority government...

Will flight-shaming kill the overseas holiday home?

By Graham Norwood

There used to be a consolation for some estate agents...

Property Natter: Day in the life of a London sales director

By Nat Daniels

In the latest part of the Natter’s ‘day in the...

Are UK agency leaders ready for the Millennial workforce?

By EAT & LAT Team

In a new video interview, Steve Carroll, director of industry...

Why you should donate your unwanted coats to charity this winter

By Michael Stoop

Last winter, Agents Giving had a fantastic response to our...

Community-based letting agencies have a future in physical form

By Rachel Jackson

The phrase ‘death of the high street’ can be found...

Boris and the house moving process - O Lucky Man!

By Graham Norwood

There are many adjectives that can be applied to Boris...

Property Natter - Day in the life of a Yopa Territory Owner

By Nat Daniels

Yopa – launched in 2015 as part of the new...

Zero Deposit’s Jon Notley talks exclusively to Estate Agent Today

By Marc Da Silva

When renting a property out, letting agents and landlords recognise...

Online estate agents and digital malfunction

By Russell Quirk

It never rains but it pours. And that’s certainly been...

Will the current political landscape encourage Generation Rent to vote?

By Neil Cobbold

In recent years, governments and local councils have sought to...

Power to the People

By Russell Quirk

‘Workers of the world, unite. You have nothing to lose...

How to run a £10m estate agency with 16 self-employed agents

By EAT & LAT Team

As the self-employed estate agency market continues to grow in...

The problem with estate agents is...

By Russell Quirk

Whinge. Moan. Lead quality. Crap market. Decision procrastination. Fee pressure....

Help To Buy housebuilders get another government bung

By Graham Norwood

It’s been quite a week for news so you might...

Would a Berlin-style rental price freeze work in the UK?

By Neil Cobbold

Recently a number of politicians and charities have been calling...

Don’t read all about it - are local property ads dying?

By Graham Norwood

It’s that time again. Each year I take a look...

MHCLG gets a makeover – three key tasks for the new ministers to consider

By Neil Cobbold

With Boris Johnson winning the Conservative leadership election and becoming...

Property Natter - what’s it like to work for the world’s biggest agency?

By Nat Daniels

Nicky Stevenson has had a very varied and interesting career...

Property Natter - is a no deal Brexit real life, or is it just fantasy?

By Nat Daniels

It’s now more than three years since the EU referendum...

Back to the future? A home ownership crisis

By Ben Leonard

With this summer marking forty years since Margaret Thatcher came...

Following Scotland’s lead – what next for England’s PRS regulation?

By Neil Cobbold

Increasing legislation and regulation has arguably been the biggest talking...

Can franchising help independents to futureproof their businesses?

By James Campbell

Recent figures from the Federation of Small Businesses (FSB) have...

Making the transition from estate agency to property development

By Bruce Burkitt

Property developing is an incredibly diverse and exciting career choice,...

Emoov and Countrywide merge: it could have happened…

By Graham Norwood

Emoov and Countrywide: what a pair, observers might say. They present...

Property Natter - talking women in property, Brexit investment and PropTech

By Nat Daniels

In the first Q&A Natter for a while, I catch...

TFB: Tenant Fee Ban or The Future Begins?

By Jonathan Stein

What a great time to be a letting agent. In...

The tenant fee ban - another failure of government policy?

By Ellie Donaghy

With a mere matter of weeks until the Tenant Fees...

30 years in the property industry – an insider’s view

By Andrew Granger

1989 was a significant time for the property industry: it...

So farewell Theresa May and thanks for...well, not much

By Graham Norwood

No, this isn’t about Brexit. But as the saga of...

Shelter and Generation Rent? Radical? Don’t make me laugh…

By Graham Norwood

Campaigning groups like Generation Rent and Shelter like to think...

Rent controls won’t solve London’s shortage of affordable housing stock

By Lars Gooch

The topic of introducing rent controls in London crops up...

Stop indulging councils over rental licensing and local schemes

By Graham Norwood

It’s time, surely, for government to crackdown not just on...

How can estate agents close the deal ‘off-grid’?

By Mark Cleaver

The demand for rural properties is high, and with 20.7%...

RIP the open house…the return of the high street agent?

By Mark Harris

Cast your minds back to the summer of 2014. It’s...

Property Natter: referral fees, HIPs & Bee Gees tributes - Rob Hailstone Q & A

By Nat Daniels

With the home buying and selling process firmly on the...

Exclusive - the final three Quirk interviews

By Graham Norwood

“You don't learn to walk by following rules. You learn...

Why we need to be able to move when we want, not when we have to

By Paul Smee

A review of the housing market at present, particularly when...

On second thoughts…not all government legislation is bad

By David Westgate

I often speak of my wish to see property taken...

Does your tenant require an increased power supply?

By Kev Sankar

‘I need more power’ - it’s a common request experienced...

The top 10 property personalities of 2018

By Graham Norwood

There’s nothing new about identifying 10 figures who have helped...

Property Natter – A to Z of the property market for 2018

By Nat Daniels

Another year is nearly done – and what an eventful...

Great relationships are at the heart of a premium customer service

By Samantha Jones

Over the past year I've had so many conversations with...

Emoov’s humiliation - the fallout for the industry

By Graham Norwood

Whatever one thinks about online estate agencies, it’s a cause...

Why the best PropTech isn’t expensive

By Neil Cobbold

PropTech has been mainstream for a few years now, and...

Are online agencies in trouble? Investors will decide

By Graham Norwood

However mild the weather may have been for most of...

We need to wake up before we sleepwalk into a housing crisis

By Paul Smith

It’s now almost a month since the government introduced new...

Let’s focus on the real foreign property ownership problem

By Graham Norwood

It’s time to sort the wheat from the chaff when...

Why Facebook’s property listings are a bigger threat to portals than agents

By Alex Thorpe

When Facebook first announced it would be entering the property...

The link between Brexit and the online agent debate

By Graham Norwood

From where I’m standing there’s a lot in common between...

Is it time to take more notice of Brexit?

By David Westgate

“Baton down the hatches. Stockpile the food cupboard. Brexit is coming and...

Should equity release be taxed to encourage down-sizing?

By Graham Norwood

There’s little doubt that downsizing is less of a factor...

The market needs stamp duty cuts for all

By Paul Smee

Were it not for climate change, I would be very...

Property Natter: Q&A with Stephen Ludlow, ludlowthompson

By Nat Daniels

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch...

OnTheMarket price rise could be the right move for some of us

By Colin Shairp

It was interesting to see the recent story on Estate...

Property Natter: a changing of the guard?

By Nat Daniels

The big story to break this week in the property...

OnTheMarket vs Rightmove?

By Simon Shinerock

As you probably know, I have been no fan of...

July - it might just be the industry’s busiest month of the year

By Graham Norwood

So here’s the thing. It’s summer - not much going...

Does your estate agency need to be more flexible?

By Alex Tebbs

It’s no secret that technology has changed the way businesses...

Property Natter: Q & A with Peter Rollings

By Nat Daniels

Peter Rollings is one of the most respected and best-known...

Are cultural stereotypes damaging the UK property sector?

By David Westgate

100 years ago, 90% of the UK population rented a...

Property Natter: Day in the life of…a property journalist

By Nat Daniels

Ever wondered what it’s like to be on the frontline...

Property Natter: agents bucking the high street downturn

By Nat Daniels

Maplin, Toys R Us, Carpetright, Warren Evans – what do...

Property Natter: Day in the life of…a Local Property Expert

By Nat Daniels

With the rise of Purplebricks in recent years, many will...

OTM shares - Bumpy ride or on the slide?

By Simon Shinerock

As noted in Estate Agent Today’s news pages, OnTheMarket’s (OTM)...

Property Natter: Day in the life of...a Group Managing Director

By Nat Daniels

For part two of the 'Day in the life of'...

Property Natter: Day in the life of…Winkworth’s head of brand

By Nat Daniels

In the first of an ongoing series exploring the people...

Online agents will have to employ sales progression teams

By Graham Norwood

The operation of ‘online estate agencies’ has changed substantially in...

Purplebricks: boards up, shares down?

By Simon Shinerock

Why I won’t buy Purplebricks shares and why if I...

OTM - A good buy, or is it goodbye?

By Simon Shinerock

OnTheMarket has finally completed its stock market float, with less capital...

OTM float - the OOP is dead, long live the OOP

By Simon Shinerock

Whatever else you say about OnTheMarket, you can’t say it’s...

Buy-to-Let – are we losing sight of what’s important?

By David Westgate

Last week’s news that the lettings fee ban is unlikely...

During industry change, service still matters most

By Samantha Jones

Estate agents are facing the biggest industry changes seen in...

What now for the OTM IPO?

By Simon Shinerock

Who says things slow down before Christmas? The opposite appears...

Will OTM float or sink?

By Simon Shinerock

Yesterday morning OnTheMarket confirmed its IPO plans but with no...

UK housing: All change...or not as it turns out

By David Westgate

Here we are again: another much anticipated Budget has been...

Property industry reacts to the Autumn Budget

By EAT & LAT Team

Earlier this week, Chancellor Philip Hammond delivered the Autumn Budget...

A Short history of Stamp Duty

By Graham Norwood

British politics is extraordinarily volatile right now and the ongoing...

Why the last fortnight might not matter

By Graham Norwood

It’s something of an understatement to say it’s been a...

Government should be wary of introducing goodwill agreements

By Howard Freeman

Sajid Javid, Secretary of State for Communities and Local Government,...

Will Purplebricks ruling end agents’ purple mist?

By Colin Shairp

So at last someone has woken up to the fact...

Property Natter: reputation, renewables and an online revolution

By Nat Daniels

They say presentation is key (something that Theresa May now...

Party conference season - A housing plan for UK Plc

By David Westgate

And so concludes another party conference season.  We’ve followed the...

Can estate management open doors for letting agents?

By Nick Faulkner

The UK is home to four million leasehold properties in...

How many agency business models are there today?

By Graham Norwood

It used to be so easy. Around 20 years ago there...

Is the stigma of renting at odds with our broken housing market?

By David Westgate

I’ve written before about the impact of headlines on the...

Tips for surviving the ban on letting agent fees

By Vik Tara

Parliament is sitting again and the entire lettings industry is...

SOS: are you a business in distress?

By Simon Duce

Despite the fact that eight out of 10 statistics are...

Why I want to join Agents’ Mutual

By Simon Shinerock

Before we go any further, assuming you are an Agents’...

A sense of déjà vu over OnTheMarket

By Colin Shairp

There’s a distinct sense of déjà vu over the debacle...

Agents’ Mutual Proposal – The Details

By Simon Shinerock

After my article last week predicting that Agents’ Mutual would likely...

What does Agents’ Mutual’s proposed flotation mean for agents?

By Simon Shinerock

I hate to be the guy to say ‘I told...

What now for Agents’ Mutual?

By Simon Shinerock

Agents’ Mutual (oops, that name might need to change…read on)...

HIP, HIP, Hooray - The Other 10-Year Anniversary

By Graham Norwood

  You’ll see a lot of 10th anniversary stories in the...

Video interview: Charlie Wright, founder of CIELA

By EAT & LAT Team

During a week in which fledgling trade group the Charter...

Property Natter: a half-year review – hybrids, PropTech and resilience

By Nat Daniels

We’re already more than halfway through 2017 and, against all...

Are the professional bodies singing with one voice?

By Simon Duce

As an agency business, how much are you spending on...

Property Natter: Q & A with Mark Goddard, MD of ZPG Property Services

By Nat Daniels

Mark Goddard was the founder and CEO of The Property...

Great expectations can be a dickens of a problem

By Colin Shairp

Great Expectations was a fantastic novel-cum-social-history written by Charles Dickens,...

Property Natter: Q & A with Charlie Wright, CIELA

By Nat Daniels

To give you a nice distraction from the post-election madness,...

Election preview: Could we be heading for a ‘black swan moment’?

By Eddie Goldsmith

In years to come, students of political history might come...

Property Natter – awards success, purple and the future of agency

By Nat Daniels

Since we last spoke, the ESTAS – the biggest and...

Reviewing your business objectives – five top tips

By Nigel Poole

Our recent roundtable on the proposed ban on tenant fees generated...

How can letting agents review their fee structure?

By Nigel Poole

Our recent roundtable on the government’s proposed ban on tenant...

Vendors shouldn't assume they'll achieve the same price no matter who's selling

By Charlie Wright

Even some of the most successful professionals from other professions...

Agents: Here’s how to review your cost base

By Nigel Poole

Our recent roundtable on the government’s proposed ban on tenant...

How not to sell a €12.5m villa (or any other property for that matter)

By Simon Shinerock

This actually happened - the names of the guilty have...

Purple smoke and mirrors

By Simon Shinerock

Purplebricks’ advertising is very negative and critical of the competition....

A poor advert for the agency industry

By Graham Norwood

There’s good and bad in every industry and at first...

Redressing the balance: why we need more women in agency

By Richard Rawlings

Earlier this week it was Dads4Daughters Day – a campaign...

Read all about it: Will agents continue to advertise in print?

By Graham Norwood

I had a very interesting chat with the man behind...

Will incorporation affect the agent/landlord relationship?

By David Westgate

The buy-to-let market has gone through significant change in the...

What we learnt about the Government post-White Paper

By Simon Duce

If you work in lettings, I’ll already have a pretty...

Agents - it’s time to get back to basics

By David Westgate

Welcome to February! It means that 2017 is well under...

A short-term lettings storm at the seaside

By Simon Duce

The south’s seaside resorts are stealing the headlines for all...

CIELA – you’re breaking my heart

By Simon Shinerock

When I read about the possible formation of yet another...

Property Natter: Q & A with Countrywide’s Sam Tyrer

By Nat Daniels

A post-Christmas treat this week, as I carry out a...

Seek and ye shall find

By Simon Shinerock

I have a confession to make. In 1988 I became...

Quote, unquote - What the industry said in 2016

By Graham Norwood

Forecasts are so last year: who anticipated Bowie, Brexit or...

Are landlords about to ditch letting agents and go it alone?

By Marc Da Silva

Next year is likely to be a challenging time for...

Is a long-term housing policy too much to ask for?

By David Westgate

Just a couple of weeks ago, we waited with anticipation...

Property Natter: five things we’ve learnt this year

By Nat Daniels

What a mad, bonkers year it’s been. We’ve had, in...

Invisible juggling – estate agents’ impressive skill

By Colin Shairp

As circus performers, most estate agents would fail. Some of you...

Five guesses about the Autumn Statement

By Graham Norwood

Forecasts are a tricky business. And as I wrote in...

Trump victory will spark period of global change over next four years

By Lloyd Davies

There is really only one topic of debate and forensic...

No crystal ball needed, just exceptional customer service

By David Westgate

Graham Norwood recently wrote that it’s going to be harder...

OTM – is this the end of the Odyssey?

By Simon Shinerock

It is with no pleasure and a touch of sadness...

Why 'the UK housing market' no longer exists

By Rob Clifford

The huge consequences of the EU referendum, and the impending...

Rent rises are inevitable after tax clampdown on buy-to-let

By Marc Da Silva

Buy-to-let landlords may have failed in their recent legal battle...

Let’s take the higher ground on foreign workers and buyers

By Graham Norwood

Some of this week’s headlines - ‘Firms must list foreign...

The gloom lifts – and so does the property market

By Colin Shairp

It’s curious how gloom, gloom pre-Brexit Britain’s property market has...

Property Natter: Q & A with Glenn Ackroyd

By Nat Daniels

This week we have the Head Shepherd of EweMove, Glenn...

Is a fear of online agents justified?

By David Westgate

Barely a week goes by without an announcement relating to...

Property Natter: Q & A with Bob Scarff

By Nat Daniels

A fantastic exclusive this week as I carry out a...

Will your agency be ‘archived’ by consumers who choose hybrid?

By Simon Duce

I can’t remember a time when there were so many...

Why agents will always need portals

By Graham Norwood

It’s a headline from an Australian business journal this week...

Selling homes – what's the secret to the perfect transaction?

By Glenn Ackroyd

With almost a fifth of house sales in Britain collapsing...

My favourite grouse…lazy agents who tout for my properties

By Colin Shairp

As I sit here writing this on the Glorious 12th,...

Keen kids kindle Kenya kindness

By Colin Shairp

It’s a familiar theme – kids doing charity trips and...

Housing shortage will continue to drive up UK prices

By Marc Da Silva

Property prices were at the forefront of the EU debate...

MIRAS: Could Theresa May go back to the future?

By Graham Norwood

I’m indebted to one of the most enthusiastic estate agents...

Squeezed activity shows why we should be grateful for new PM

By Eddie Goldsmith

What a month it has been. By the time you...

How can the industry provide reassurance during this time of uncertainty?

By Michael Robson

Significant national events such as elections and, in this case,...

Four ways to instantly impress with your customer communication skills

By Samantha Jones

A few years ago one of our property receptionists took...

Do your staff reflect the standard of your service?

By Michael Robson

As property ‘experts’, sector know-how and experience sits centrally to...

Sleazy does it: why estate agency needs to get a better look

By Graham Norwood

It’s all too easy to look sleazy in the eyes...

Why we're recruiting 'Property Gurus' who aren't necessarily agents

By Alex Sullivan

This website recently published a piece ahead of the nationwide...

Confidence: too little is a bad thing, but too much is catastrophic

By Graham Norwood

Despite being round the block quite a few times in...

The siren call of Lisbon – A tale of rejection, disappointment and betrayal

By Simon Shinerock

When, during his budget speech, George Osborne announced Capital Gains...

What does the future hold for buyers' online property searches?

By Rob Clifford

I recently read an article in City A.M. titled: ‘Five...

Naivety is a becoming a real headache

By Colin Shairp

The property market is racing ahead, but not everyone who...

What makes a great leader?

By Samantha Jones

At the end of January I was one of the...

Preparing for interviews and preparing to win that job

By Cristina Catino

When you're on the hunt for a new job, once...

An empty vessel makes the most noise

By Simon Duce

What are we going to do about Generation Rent? Only...

How to become a senior manager in ten years

By Daniel Collis

At 29, I'm Romans’ youngest senior manager. Last year I...

Celebrating 70 years as we think our founder would have wanted

By Michael Robson

Birthdays aren’t just something for family and friends to celebrate.   Businesses...

Knowing too much about property can be a disadvantage

By Graham Norwood

Public relations used to be a minor part of estate...

50 years Man & Boy: Celebrating half a century in the industry

By Ian Lange

I started work in 1966 in Exeter with Fox &...

Why I've said no to PLC approaches

By Glenn Ackroyd

Do you remember Martha Lane-Fox? She was the poster girl...

Property Natter – five highs of 2015

By Nat Daniels

Right, so it’s one more week till Christmas and two...

OTM finds out what happens when 'rent a crowd' goes home

By Simon Shinerock

OnTheMartket (OTM) recently wrote to its membership saying how well...

Why the NAEA is right to tighten money laundering screws

By Colin Shairp

News from the Halifax this week that the combined values...

Hindsight is too late – leaders must make the right decisions at the right time

By Rob Clifford

It’s hard not to have been influenced by the Rugby...

Countrywide – A Titanic failure waiting to happen?

By Russell Quirk

It’s rare for an incumbent to pivot to a disruptive...

Traditional agents have been online for years

By Colin Shairp

It’s interesting to read of plans to debate which business...

So much bleating, I thought a goat had got in!

By Colin Shairp

It was interesting to see the report on Estate Agent...

Almost a love-in from Which?

By Colin Shairp

It’s always interesting when Which? produces a report that includes...

It’s a scandal more property scandals aren’t exposed

By Graham Norwood

I received a call from a prominent agent known to...

What are you getting out of the market at the moment?

By Rob Clifford

How do you best sum up the current market status...

A new twist on the right to buy

By Colin Shairp

Competition is hot among home buyers in my part of...

Why estate agents must come to terms with change

By Simon Shinerock

A riposte to Paul Smith's article 'Why Estate Agents Must...

HomeOwners’ Alliance – an organisation to watch

By Graham Norwood

There is a very interesting but easily-overlooked piece of information...

A breath of fresh Airbnb

By Graham Norwood

Two interesting developments in the past week have shown how...

Heard the one about the shy estate agent?

By Colin Shairp

What do we actually do as estate agents to serve...

Let’s get our act together

By Graham Norwood

This month has marked a real change in the way...

It's time for OTM to drop the exclusivity rule

By Simon Shinerock

Yesterday we heard about the letter from the CMA warning...

It’s time to consign sole agencies to history

By Simon Shinerock

This publication recently reported on Russell Quirk's latest attempt to...

Oh no, not another complaint...

By Graham Norwood

OK, you’ve had your fun. Now let’s leave the regulators...

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