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Paul's  Personal Profile View my company profile

Paul Singleton
Paul Singleton
Director
7972  Profile Views

About Me

Director of Park Row Properties since 2002

my expertise in the industry

Since 2002

Paul's Recent Activity

Paul Singleton
There is no way that OTM is ever going to do any damage whatsoever to rightmove. During Covid there was opportunity for agents to stick together to scrap rightmove and it was a shambles. I personally think rightmove is a necessary evil, pay for it and get on with selling houses. Talking about getting rid of rightmove is simply a waste of energy!

From: Paul Singleton 09 February 2024 10:30 AM

Paul Singleton
Agents are leaving rightmove due to their own ‘low fees’. Being on rightmove whether you like it or not gets you instruction. Competitors that have left rightmove are not winning instruction from them!

From: Paul Singleton 28 June 2023 13:35 PM

Paul Singleton
The worst agent I’d come across was Purplebricks until Strike came along. Other agents doing all their work for them, particularly in sales progression. God help us all!!

From: Paul Singleton 18 May 2023 09:48 AM

Paul Singleton
Yet another ‘game changer’ going to the wall. Maybe PB next?

From: Paul Singleton 16 November 2022 16:03 PM

Paul Singleton
Absolute tosh! Whilst I agree there will be some fake ads its certainly nowhere near a third. I would suspect its 1%-2% at best.

From: Paul Singleton 07 October 2022 09:17 AM

Paul Singleton
This is the same company that has a 1* rating on AllAgents for dreadful service from well over 400 reviews and pocketed over £18m in 2019 from vendors and then FAILED TO SELL their homes. That’s CONmisery!

From: Paul Singleton 30 September 2022 07:53 AM

Paul Singleton
Learning the skill of maintaining your fees is crucial. It’s all too easy to ‘match’ others but it destroys your business. Spend time educating yourself and learn how to keep your fees higher. We are against Strike regularly with their FREE offering and yet still walk away with fees well in excess of £10,000. You simply need a better mindset, honestly!

From: Paul Singleton 25 November 2021 09:04 AM

Paul Singleton
It is tough out there but if your mindset tells you to drop your fees to match the parasite ‘cheap fee agent’ change your mindset. When ‘every’ agent in our area is charging 1% or less we are still charging 2%. We have the £999 fees to contend with and Strike doing it for free too but you have to add value to what you do. If the vendors seriously want to sell their greatest asset via the agent that charges the least fee it’s your job to educate the vendors! It’s not how much the vendor pays in fees that matters but the amount of money the vendor will end up with in their pocket at the end of the transaction that counts. Educate yourselves and then educate the vendors.

From: Paul Singleton 25 November 2021 08:35 AM

Paul Singleton
We rang 3 separate solicitor firms in an attempt to clarify the stamp duty on a complicated sale and purchase and got 3 completely different figures! Why wouldn’t you double check with a third party company (so long as it’s free to check)?

From: Paul Singleton 22 October 2021 12:05 PM

Paul Singleton
Recruiting from estate agency background has its issues too, poor habits and "I've always done it like that" can often be worse. At least you start with a clean slate with non agency recruits.

From: Paul Singleton 31 August 2021 11:16 AM

Paul Singleton
It’s always difficult taking properties ‘off’ Purplebricks vendors as they have to admit that they’ve made a terrible mistake and it’s cost them £1,000 plus. People don’t like to look like fools. However if they can get their money back.....game on!

From: Paul Singleton 06 July 2021 12:18 PM

Paul Singleton
And how many £Millions does this business lose every year? Surely it’d be easier to just set fire to their money.

From: Paul Singleton 02 July 2021 07:41 AM

Paul Singleton
How on earth have Purple Bricks got 5* reviews on Trustpilot and yet they score 1* on AllAgents? I know which site I believe! 🤪

From: Paul Singleton 28 June 2021 20:40 PM

Paul Singleton
Well, if you get paid to list and don’t care afterwards why not?

From: Paul Singleton 26 March 2021 11:00 AM

Paul Singleton
Yawn......

From: Paul Singleton 19 March 2021 07:44 AM

Paul Singleton
This report is from a company that 30% of its reviews on Trustpilot are 1* rated. I’m sorry Alistair but I’ll manage my lettings business my way. Landlords are our clients and our job is to protect their assets to the best of our ability.

From: Paul Singleton 16 December 2020 18:27 PM

Paul Singleton
We had the local authority and a jumped up copper at our offices yesterday. They were rude, threatening and said we ‘must’ lock our doors or face a £10,000 fine! Full of attitude and unhelpful.

From: Paul Singleton 12 November 2020 17:42 PM

Paul Singleton
A bit rich that a former rightmove exec has an issue with overcharging! 😀

From: Paul Singleton 06 November 2020 08:11 AM

Paul Singleton
A decent traditional agent has a high street premises for customers to call in and chat about selling their house or buying one from us, to meet our mortgage advisers and book viewings etc. We make and receive phone calls to provide a quality service to our customers. The hybrid model works from their bedroom, don’t return calls, ask vendors to do their own negotiating, don’t bother with viewing feedback, certainly don’t progress sales (but leave the proper agents to do their work for them) and overall provide a very poor service. BUT HEY ITS CHEAP!!! The issue is that the public don’t want cheap they want a PROPER SERVICE!

From: Paul Singleton 26 October 2020 08:54 AM

Paul Singleton
It’s quite simple, ask whatever questions you want prior to viewing. If you can’t get the answers, don’t View. Couldn’t be much easier!

From: Paul Singleton 09 October 2020 08:06 AM

Paul Singleton
Paul Barrett, you are wrong. We’ve just taken a property off an online agent that they couldn’t sell. They had it on at £500k and we sold it for £517,000. Another that the vendors had previously agreed a sale at £150,000 via Facebook, we got £156,000. The skills of local agents have a value, not just the negotiating but the local knowledge, the database of buyers etc. We build this value into our service which more than covers the fee we charge. Additionally if you sell via us we help you with the negotiating on your onward purchase providing this is not one of our properties. My client recently was looking at a £550k property that he was going to bid £530K but I did it instead and bought it for £502k. That’s real value from us. Yes, you can save a few quid by doing it yourself but HOW MUCH DOES THIS COST YOU.??

From: Paul Singleton 08 October 2020 08:31 AM

Paul Singleton
I’m sure he’s qualified enough to work for them!

From: Paul Singleton 06 October 2020 12:11 PM

Paul Singleton
45 - 19 = 26

From: Paul Singleton 18 September 2020 08:26 AM

Paul Singleton
Not so much a loss as a ‘reduction in profit’.

From: Paul Singleton 11 September 2020 11:38 AM

Paul Singleton
What a load of rubbish! Agent contracts clearly state the final Gross figure that it will cost the vendor. If a vendor still doesn’t get it maybe he/she should find an appropriate adult that can explain it to them.

From: Paul Singleton 28 August 2020 09:35 AM

Paul Singleton
These Mickey Mouse companies are dreadful to deal with regards chains. If you can speak to anyone (often highly unlikely) they are clueless. High street agents all the way!

From: Paul Singleton 20 August 2020 16:51 PM

Paul Singleton
Cheap and Nasty........I can agree with that!

From: Paul Singleton 14 August 2020 07:56 AM

Paul Singleton
Get customers engaging with agents “like they used to” WOW, funny thing is we still do! It’s only the online clowns that don’t! They provide a vastly inferior service because all the communication is online and the WORST OFFENDER is..........drum roll..........PurpleBricks! And now they’re going to teach proper agents how to communicate like....er ........proper agents! Think I’m going to go and sit down!!!

From: Paul Singleton 22 July 2020 20:24 PM

Paul Singleton
The issue with exams is that they never seem to have any relevance to what we do on a day to day basis. Actual case studies would be much better asking how we would deal with real situations. Instead it will no doubt be ‘what year was this act introduced’ or when was xxx replaced by yyy. Absolute nonsense!

From: Paul Singleton 21 July 2020 08:28 AM

Paul Singleton
HouseSimple are by far the worst estate agent that we deal with in our area. They’ve listed about a dozen properties in total with only one selling and ‘all’ of the other properties swopping agents and selling. We can never get hold of them if we’re unlucky enough to have them involved in chains from other parts of the country and often the info they give us regarding chains is incorrect. Pay Peanuts get ‘HouseSimple’ or ‘Strike’.

From: Paul Singleton 20 July 2020 11:11 AM

Paul Singleton
Yawn........

From: Paul Singleton 17 June 2020 08:25 AM

Paul Singleton
How can Purplebricks have 5* reviews on Trustpilot and yet 1* reviews on AllAgents??? I know who I believe!!

From: Paul Singleton 22 May 2020 14:47 PM

Paul Singleton
Another one bites the dust, the list is getting longer and longer!

From: Paul Singleton 14 May 2020 12:34 PM

Paul Singleton
Just a question for HouseSimple listers, do you feel proud of yourself when you gain an instruction for free? Do you feel that they chose you because of your sales ability? Secondly how do you feel when they don’t choose you, bearing in mind you are offering to do it for totally free? It must be totally demoralising when the vendor chooses a different agent to you and you are FREE! How do you cope with that?

From: Paul Singleton 05 May 2020 14:43 PM

Paul Singleton
Scumbags!

From: Paul Singleton 08 April 2020 17:06 PM

Paul Singleton
And yet Zoopla are still charging agents a full subscription rate in April.

From: Paul Singleton 26 March 2020 09:19 AM

Paul Singleton
I’m really surprised at this article as I would imagine at most companies in this industry the majority of staff are women. Is this just a publicity stunt to make Hunters look good?

From: Paul Singleton 04 March 2020 14:12 PM

Paul Singleton
Oh the hypocrisy, they work for PB's constantly slating 'proper' agents for charging decent fees and then start charging decent fees!

From: Paul Singleton 03 March 2020 09:49 AM

Paul Singleton
He wants to be “more transparent”! Maybe start by telling customers what percentage of houses you ‘actually sell’. Maybe tell your customers all about your 1 star rating on AllAgents for ‘dreadful service’. Can help customers with “post sale Support”, I couldn’t get my breath. We’ve been chasing these clowns for a week now to check a chain, the whole chain is waiting because we simply can’t get any response. We NEVER have this issue with a High a Street agents.

From: Paul Singleton 13 February 2020 08:26 AM

Paul Singleton
What a mystery? On AllAgents they only score 1/5 and only 8% of victims would recommend them?

From: Paul Singleton 27 January 2020 12:05 PM

Paul Singleton
Available means UNSOLD! All the LPE’s will be knocking off for Christmas now, listed = job done!

From: Paul Singleton 19 December 2019 08:28 AM

Paul Singleton
Interesting that on such figures that LPE’s are returning to high street agents. In our area you probably wouldn’t earn that as a valuer which suggests that the figures are largely inflated.

From: Paul Singleton 13 December 2019 16:08 PM

Paul Singleton
Estate Agent Today asked Purplebricks for clarification on all of these points; there has been no response. ENOUGH SAID!!!

From: Paul Singleton 14 November 2019 08:33 AM

Paul Singleton
Boost for Purplebricks as market share of online rises? The reason that it’s rising is that the poor offering known as House Simple are doing it for free. If we started selling houses for free I’m sure our market share would rise too! Not Rocket Science is it?

From: Paul Singleton 15 October 2019 11:29 AM

Paul Singleton
Sounds like he's already used to sinking ships. Best of luck making any money, a £10k pipeline with major overheads! Watch this space.

From: Paul Singleton 03 September 2019 07:52 AM

Paul Singleton
“It is important now that we become a brand for exceptional service”. Well good luck with that! You’re famous currently but for all the wrong reasons! It’ll be like doing a three point turn in a supertanker!

From: Paul Singleton 27 August 2019 08:05 AM

Paul Singleton
If there’s one commentator that is qualified to talk about failure it’s Russell Quirk! YOPA are just another dreadful company, just like PurpleBricks that are lowering the standards of what we do by pretending they do the same job, which they don’t!

From: Paul Singleton 22 August 2019 12:08 PM

Paul Singleton
Except online PAYANYWAY clowns that claim to be FULL SERVICE AGENTS but don't get involved in this practice AT ALL!

From: Paul Singleton 11 July 2019 12:17 PM

Paul Singleton
So if they're all self employed how do they get the big group discount from rightmove?

From: Paul Singleton 08 July 2019 08:27 AM

Paul Singleton
The only reason they have a low withdrawal rate is because their vendors are reluctant to change as internally they’re admitting they made a huge mistake and they’ve lost all their money! AAHH CONmisery! How can an increase of 3 days take it from 57 to 69 days? Also the fastest time to go sold SSTC is because of two reasons: 1. They don’t bother to check chains properly and go sold regardless. 2. They never advise their vendors to hang on as they may get a better offer, after all they don’t give a toss what their vendors sell for as they’ve already been paid! With the vendors often being naive they will accept a lower offer than they should as they are negotiating themselves. A decent agent would give them proper advice here but PB simply don’t! A conversion rate of 75%?? Different figures again to previous but is this worked out with the same calculator that says 57 + 3 = 69?

From: Paul Singleton 27 June 2019 15:51 PM

Paul Singleton
I wonder when he says “sales agreed” does he mean ‘mugs signed up?’. After all that’s ‘a sale’ to them!

From: Paul Singleton 24 June 2019 08:07 AM

Paul Singleton
Online agents DO NOT have a database of buyers to call and encourage them to view, online agents DO NOT have a dedicated sales progression team that follows through to completion, online agents DO NOT negotiate on your ongoing purchase to save you money, online agents DO NOT go back to properties to get better photographs if the weather is better, online agents DO CHARGE you if you withdraw your property. The propositions are ridiculously different and yet the Purple Clowns state they are a ‘full service agent’. You what? Are you having a laugh? Go with PROPER agents every time and save yourself from CONmisery!

From: Paul Singleton 16 May 2019 13:31 PM

Paul Singleton
I’ve been an Agent for 17 years and the single biggest reason we lose instruction is due to other agents overvaluing. They do it to win the instruction, tie the vendors in for 20 weeks and then we watch it over the 20 week period reduce to the figure we quoted and the agent gets paid the fee for lying and we get zero for honesty! With corporates encouraging overvaluing it’s no wonder the sector has such a poor reputation! The second reason is cheap fees but don’t even get me started on this!

From: Paul Singleton 08 April 2019 09:21 AM

Paul Singleton
Purplebricks can’t survive without blowing millions on advertising which is rapidly running out. The business model is flawed and only seems to work by persuading the public that they are ‘better off’ with lower fees. With the advertising budget no doubt running out and the public becoming more aware of their dreadful reviews, lack of customer support, zero sales progression and overall bad reputation I think the net is closing in. Let’s hope so!

From: Paul Singleton 05 April 2019 11:43 AM

Paul Singleton
All that money paid from unsuspecting vendors looking t9 save money with zero result. Becoming typical of failing payanyway clowns.

From: Paul Singleton 03 April 2019 08:17 AM

Paul Singleton
Maybe he should have a coffee with Sarah Beeny, she had the same delusions 10 years ago and look where that ended up!

From: Paul Singleton 01 April 2019 08:11 AM

Paul Singleton
Interesting that Purplebricks score 5/5 on Trustpilot and yet they score 1/5 on AllAgents. Also on AllAgents only 9% of people that have had the misfortune to deal with them would recommend them (I’m surprised it’s that high), they score 35% on valuation accuracy (clearly overvaluing to win the £899+ deal!) and despite the fees being as cheap and nasty as they are only 20% felt that this was value for money! Ahhh CONmisery!!!

From: Paul Singleton 25 March 2019 09:44 AM

Paul Singleton
Interesting that PB score so high on Trustpilot and yet only score 1/5 on AllAgents! I know which review site is a more accurate reflection! Ahh CONmisery!

From: Paul Singleton 23 March 2019 07:42 AM

Paul Singleton
It basically said “open day xxx September” bearing in mind we’re now in March the following year it just demonstrates that once they have your money - job done. Any decent agent would have made a diary entry the day after the open day to change the description but not these payanyway chancers. Obviously the LPE has been tipped of about their inadequacy this morning and changed it!

From: Paul Singleton 07 March 2019 09:25 AM

Paul Singleton
“We do exactly the same as traditional estate agents” except give a toss!

From: Paul Singleton 07 March 2019 07:54 AM

Paul Singleton
If they are all self employed why don't rightmove charge each LPE as a seperate business instead of subsidising them?

From: Paul Singleton 04 March 2019 13:07 PM

Paul Singleton
This isn't restricted to Estate Agents, we recently rang 3 solicitors regarding a stamp duty question and got 3 completely different answers!

From: Paul Singleton 13 February 2019 07:36 AM

Paul Singleton
Another clueless ‘cheap and nasty’ agent. Thinks fees are the only differentiator! What a clown! It’s all about VALUE FOR MONEY not who can go cheaper than the rest. Cheaper agents do a worse job. FACT. The end.......

From: Paul Singleton 01 February 2019 08:29 AM

Paul Singleton
Vendors are sent documentation from MWU clearly stating that the agent involved will be paid an introducer fee but they don’t bother to read it. More legislation won’t force vendors to read.paperwork any more than they do now. How many times we go to properties on with other agents that the vendors have signed 20 week contracts and are blissfully unaware is incredible but again they don’t bother to read it prior to signing.

From: Paul Singleton 23 January 2019 12:59 PM

Paul Singleton
It states that they are inviting former clients back but is that ‘for free’? or will they have to pay again? Companies like this should just sink back into the mud where they came from and disappear!

From: Paul Singleton 17 January 2019 09:33 AM

Paul Singleton
Another Clown, another stupid idea. Where do you start pulling this to pieces? Wow, was this invented last Sat night on the back of a beer mat?

From: Paul Singleton 19 December 2018 07:58 AM

Paul Singleton
I’m guessing they will put them all through auction, buyers premium of 5%? That will easily allow them to give the vendors a £750 cash back. No risk to Pattinsons but most wont sell at auction so what do the vendors do then? As Pattinsons are Newcastle based there is no way they can look after property nationally.

From: Paul Singleton 13 December 2018 17:25 PM

Paul Singleton
Maybe we should do a hotline for all the Purplebricks customers that have lost their money too? Not gone bust but too incompetent to sell their home. Lol.

From: Paul Singleton 11 December 2018 17:07 PM

Paul Singleton
PB have just increased their base line fees from £849 to £899 in our area and I’m sure as time goes on it will continue to increase just like Tepilo did and look what happened to that shambles of a company! I think we should all be contacting our local papers/radio stations asking if they would be interested in running a story on the dangers of losing your money to upfront payanyway cowboys in light of the Emoov story where innocent victims have collectively lost a considerable sum! Hopefully this will make people think twice before instructing ‘Pay Up Front’ Agents. Ahh CONmisery!

From: Paul Singleton 06 December 2018 09:44 AM

Paul Singleton
The only reason that agents liked the HIP’s was that they could make money out of them. Other than that they were pretty useless. It’ll be interesting to see what reviews this new system gets but agents will still be reliant on solicitors picking the phone up and that’s where it generally breaks down!

From: Paul Singleton 29 November 2018 11:48 AM

Paul Singleton
They won’t continue to pay after the free period, THE END

From: Paul Singleton 26 November 2018 10:05 AM

Paul Singleton
Is this actually news?

From: Paul Singleton 21 November 2018 14:01 PM

Paul Singleton
Hi Mark, probably mid £200s. The most expensive one in the last 12 months at 2% was £800,000 and the second £775,000. On cheaper properties we have a £2,000 plus vat minimum fee. Richard, are you just trying to be a clever sod? Of course vendors can neg on their own purchase, and they are adults, but as an agent I’m sure you neg the sale price on their behalf and I’m sure they’re adults on the sale? Does that mean they’re not bright enough? I’m sure you’re right about everything and trying to convince me that 0.75% is far smarter than charging 2%. It must be me that’s dumb?

From: Paul Singleton 01 November 2018 22:06 PM

Paul Singleton
Vendors do want value for money, we charge 2% but we achieve the highest prices in our areas which covers the higher fee. We also visit our vendors purchase property and negotiate on that on their behalf saving our vendors thousands of pounds. I don’t even know of another agent that does this. Our clients therefore get VALUE FOR MONEY. You quoted “Red Homes, same if not better service”, I very much doubt it but everyone has an opinion ;-)

From: Paul Singleton 01 November 2018 18:08 PM

Paul Singleton
Richard, maybe you should take a look at your fees. You’re working twice as hard as you need to for less money!

From: Paul Singleton 01 November 2018 15:59 PM

Paul Singleton
We get tons of business because people have walked through our door. It creates a professional image and the office therefore pays for itself. We charge 2% whereas online clowns like PurpleBricks are charging £849. Interestingly on AllAgents review site, all our offices (5 in total) state that over 95% of our customers are happy with our fees compared to PurpleBricks 20% (despite them being so cheap) . People DO NOT WANT CHEAP FEES!!! They want a service that is VALUE FOR MONEY!!

From: Paul Singleton 01 November 2018 13:12 PM

Paul Singleton
The portals will stop this practice. If it was this easy many more would team up and manipulate the portals.

From: Paul Singleton 01 November 2018 08:22 AM

Paul Singleton
Nope. We simply tell them that we’re negotiating on their behalf, never once had an issue, our vendors love it. Read some of our reviews on AllAgents as several refer to it. We are Park Row Properties.

From: Paul Singleton 22 October 2018 09:22 AM

Paul Singleton
It’s value for money Peter. As part of our service we visit our vendors potential purchase property and then we do the ‘negotiating’ on their behalf. We more often than not save them more money on their purchase than we charge them for our sale. That ‘effectively’ makes us FREE for selling your home! Makes the Payanyway clowns look expensive by comparison! Is that still greed Peter or is it working smart? You decide!

From: Paul Singleton 22 October 2018 09:09 AM

Paul Singleton
Couldn’t agree more. We still charge 2% plus vat but nearly all our competitors are now sub 1%, it’s embarrassing, they are pleased with themselves when they get an instruction but at those fees I would be ashamed! To continue to provide a superior service you can’t do it with poor fees. Valuers should grow a pair and command decent fees.

From: Paul Singleton 22 October 2018 08:17 AM

Paul Singleton
Are they not causing enough misery in Britain?

From: Paul Singleton 14 October 2018 21:08 PM

Paul Singleton
Maybe the truth is coming out, people are starting to realise that all that glitters is not gold!

From: Paul Singleton 10 October 2018 07:52 AM

Paul Singleton
The office itself costs less than 1 sale per month so surely with all the advantages it gives it’s a no brainier to keep the office.

From: Paul Singleton 06 October 2018 10:41 AM

Paul Singleton
1 customer through our doors that does business pays our rent for at least a month and on the basis we have 50+ people through the door per DAY suggests to me that high street offices are great value for money. You can keep your advice Ben Taylor.

From: Paul Singleton 01 October 2018 11:08 AM

Paul Singleton
Let's hope the other clown online agents follow suit!!!

From: Paul Singleton 20 September 2018 11:48 AM

Paul Singleton
Hope they focus on the absurd claims made by the online PAYANYWAY cowboys.

From: Paul Singleton 01 September 2018 09:30 AM

Paul Singleton
Money continues to pour in as they can't make money on their own! It's not possible to do a decent job for customers when you charge so little.

From: Paul Singleton 28 August 2018 09:31 AM

Paul Singleton
So Michael Bruce claims to be a “full service agent”. Except not having any local shops for people to come in and discuss their requirements, no database of buyers for their staff to call to generate viewings, no proactive calls to potential buyers to generate viewings, no vendor calls to update them on progress of the marketing or suggest ideas/new photos/photo switching/price adjusting, no viewing feedback from the office ever (viewers have to do this themselves), no real negotiating (vendors do it themselves), no negotiating on onward purchases, no sales progression (vendors and proper estate agents expected to do this) and............it goes on and on. Apart from all that I agree with Mr Bruce!!! It’s like the Monty a Python sketch, what have the Romans ever done for us?

From: Paul Singleton 24 August 2018 13:18 PM

Paul Singleton
Unless they make a huge effort to get their name out there whilst there are so many agents on it the agents will withdraw when the free trial ends. We are getting very little from them at the moment compared to Rightmove and Zoopla. If we were given the choice ‘today’ to pay or leave we would leave.

From: Paul Singleton 24 August 2018 10:59 AM

Paul Singleton
I’m still listening to ads on the radio from PB that don’t state that you lose your money when they fail to sell it! How do they continually get away with it?

From: Paul Singleton 22 August 2018 11:10 AM

Paul Singleton
Even if traditional agents do only sell 50% of the properties they list at least they've not been RIPPED OFF by PAYANYWAY listers!

From: Paul Singleton 07 August 2018 08:50 AM

Paul Singleton
We’ve just been forwarded an email this morning which was from PurpleBricks to their client. They have agreed a sale on their house and they have subsequently offered on ours and I quote verbatim ‘PLEASE READ THE FOLLOWING IMPORTANT INFORMATION TO HELP PROGRESS YOUR SALE AS QUICKLY AS POSSIBLE. We find that sales proceed quicker when the seller and buyer communicate with each other. A direct request from a seller to a buyer or vice versa can often get their conveyancer and mortgage broker to do things faster. HERE ARE YOUR BUYERS CONTACT DETAILS.......” WOW, I know that they are rubbish and an utter disgrace of a company but WOW blatantly asking vendors to do their work for them!!! What a joke. When will the poor unsuspecting public catch on....?

From: Paul Singleton 27 June 2018 09:25 AM

Paul Singleton
I'm still listening to adverts on the radio on a daily basis that doesn't even mention that you pay a fee regardless. Why is this still allowed to happen?

From: Paul Singleton 27 June 2018 08:18 AM

Paul Singleton
I'm sure there is a huge difference at Emoov but interestingly in several of our branches we are achieving over asking price ON AVERAGE! Maybe it's because we are a high street agent that chases the price rather than just the sale. Yes we are more expensive but we are worth it!

From: Paul Singleton 22 June 2018 08:29 AM

Paul Singleton
So why in the UK are they still advertising on the TV and radio without stating that you will LOSE YOUR MONEY if it doesn't sell?

From: Paul Singleton 11 June 2018 12:21 PM

Paul Singleton
Are the new ads going to be ASA compliant. Even today I have heard radio ads from PB explaining why they don’t charge commission but NOT EXPLAINING that you will PAY ANYWAY. Why are they continually getting away with this?

From: Paul Singleton 11 May 2018 11:10 AM

Paul Singleton
It would be a shame if Purplebricks are not included as it’s a useful tool to direct potential victims of Purplebricks to. With nearly every review being 1 star (as zero isn’t an option) the public can soon see that they’ve had a lucky escape by not choosing to fall victim.

From: Paul Singleton 03 May 2018 15:19 PM

Paul Singleton
“irrelevant concept of High Street office”. We get over 50 people a day through our office door and many register with us as they are looking to buy, which often they do! I can see why Purplesmoke see this as irrelevant as they don’t actually have to sell the house to get their fee.

From: Paul Singleton 03 May 2018 15:10 PM

Paul Singleton
Really??? This must make them better than every other agent in the UK. Amazing

From: Paul Singleton 26 April 2018 07:54 AM

Paul Singleton
The reason PB don't like AllAgents is that unlike TrustPilot they won't remove negative reviews.

From: Paul Singleton 23 April 2018 07:37 AM

Paul Singleton
Perhaps it could expand its services to include ’sales progression’ or proof checking adverts to ensure they say ‘you have a 50/50 chance of losing your money’ if we don’t sell your house! Just an idea!

From: Paul Singleton 18 April 2018 22:28 PM

Paul Singleton
And 100% of those in the survey said they would feel ripped off if they paid for the service and then had a change in circumstance that prevented them from selling and LOST ALL THEIR MONEY they had paid to their PAYANYWAY agent!

From: Paul Singleton 16 April 2018 09:57 AM

Paul Singleton
Did they remember to add back in all the victims that paid CONmisery, where people have paid and NOT sold?

From: Paul Singleton 16 April 2018 08:11 AM

Paul Singleton
Maybe agents should be forced to disclose how many times they have been prosecuted by ASA or how many customers didn’t sell and lost hundreds or how many times they have been on watchdog or what their rating is on AllAgents. I’m happy to disclose all this PurpleBricks are you????

From: Paul Singleton 11 April 2018 08:57 AM

Paul Singleton
Photos with a blue sky and a wet drive look awful. If the drive is wet just go back another day and don’t be lazy, your vendor will appreciate it!

From: Paul Singleton 04 April 2018 19:27 PM

Paul Singleton
OTM are coming to see me next week, no doubt to tempt me with some amazing proposition that I simply can’t turn down. Anyone else had this recently? What is their angle, free for so long as long as I sign up for two years?

From: Paul Singleton 27 March 2018 20:11 PM

Paul Singleton
Are they serious? They take the money and run, nothing more. Where would they even begin to build a long term relationship? They don’t have a clue.

From: Paul Singleton 27 March 2018 08:41 AM

Paul Singleton
I wonder if they will spend the money on providing a better service? Sales progression perhaps instead of letting customers (and other agents) do the work for them. Doubt it though, they have no appetite for providing a decent customer service, just look at the AllAgents reviews! 10% of customers that have used them would recommend them. DISGRACEFUL COMPANY!!!

From: Paul Singleton 26 March 2018 13:42 PM

Paul Singleton
We are taking more and more properties off PB. The story is always the same, over promise and under deliver. Despite what they say there is Zero incentive to sell your home, the ‘sale’ for them is merely getting your signature, once they’ve got that, ‘job done’, and the money is theirs. To do a proper job you have to be proactive not rely on viewers ‘perhaps’ putting some feedback on the website, ringing up ‘registered applicants’ and encouraging them to view, changing advertising around, doing new photographs if the weathers better, meeting up with you vendors for a review meeting, and when it’s sold ‘sales progressing’ it through to completion. If anyone’s reading this that works for PB you may not know what I’m talking about but all the decent agents out there do!

From: Paul Singleton 24 March 2018 10:48 AM

Paul Singleton
Why are PB still doing radio ads that don't mention CONmisey? This is when you get charged regardless of a sale or not.they are doing the same on YouTube as well.

From: Paul Singleton 21 March 2018 08:06 AM

Paul Singleton
Only it you don't want viewing feedback, you want poor photography, zero on going advice and want to sales progress it yourself.

From: Paul Singleton 20 March 2018 08:31 AM

Paul Singleton
Why are there still adverts all over YouTube, PIE, EAT and the like STILL saying NO COMMISSION without reference to the fact that FEES STILL APPLY? This company are a total disgrace and the ASA are doing nothing.

From: Paul Singleton 09 March 2018 14:49 PM

Paul Singleton
Even if they did perform as well it’s still 50/50 chance of selling and I for one wouldn’t bet £850 plus on an evens bet. If the traditional agent fails to sell your property, maybe down to overvaluing, or overpromising it’s him that loses time/credibilityand money and not the vendor that is the victim here! Let’s just hope all this purple smoke implodes on itself and leaves the real professionals to do the job properly.

From: Paul Singleton 13 February 2018 16:12 PM

Paul Singleton
Sales progression?? What?? They don’t even know what it is?? 7% of people that have used them would recommend them. Should buy a 10 gallon hat!! Waste of space. The amount of property we are taking off them nowadays is frankly embarrassing but the public need educating as to their motivation which IS NOT selling houses!

From: Paul Singleton 13 February 2018 10:52 AM

Paul Singleton
Would you bet £849or more on an evens bet? I wouldn’t. Slowly the public are getting aware of the PB practices!

From: Paul Singleton 01 February 2018 20:26 PM

Paul Singleton
She never even sold a house Now she's leaving quiet as a mouse!

From: Paul Singleton 23 January 2018 21:31 PM

Paul Singleton
I booked a holiday on Sunday. I drove to Thomas Cook in York, sat down with the adviser and bought a holiday. She was informative and knowledgeable.i am happy to pay more for a better service. Basic holidays I don't mind booking on line but if I want something done 100% right I use professionals.

From: Paul Singleton 19 January 2018 08:09 AM

Paul Singleton
Simon, I agree, but it our job is to educate not simply do whatever to keep vendors happy. We’ve just sold a property at £446k that was valued initially by two corporates at £725k and £750k! This is plain ridiculous. The lack of property is simply increasing the b****hit from agents trying to win instruction. This is simply not fair on vendors, on a daily basis I look like a villain for valuing honestly and with integrity. If you are an agent overvaluing on purpose take a look in the mirror, how would you feel if your parents were treated like this?

From: Paul Singleton 17 January 2018 18:14 PM

Paul Singleton
Ha ha ha ha, Purplebricks worst agent in the UK!!!!!!! I’m going to ring my local paper right now and see if they will spread the word!! On the other issue of overvaluing it’s simple: agents are not getting enough instructions so many of them are overvaluing to impress the vendors and then tying them in on 20 week contracts in which they ‘talk’ the price down to the correct level. Disgraceful. If we lose an instruction to a competitor we suggest two ideas to the vendors: 1. Go on with the other agent but do a ‘short tie in’ i.e. 4 weeks so that when the penny drops that they have been had they can switch to a more ‘honest’ agent. 2. Go on with the other agent on the basis that the fee will be paid if they achieve the figure they valued at but any less they don’t get paid (with maybe a 3% tolerance). If the agents were honest in the first place they wouldn’t have an issue with either of the above.

From: Paul Singleton 17 January 2018 12:28 PM

Paul Singleton
And with the public slowly getting wise to the CONmisery caused by overvaluing and dreadful service levels combined with a charge whether you sell or not, in the longer term, hopefully their market share will diminish. The public may be slow on the uptake but ...tick tock...tick tock....

From: Paul Singleton 11 January 2018 09:58 AM

Paul Singleton
About 10 years ago she predicted that by now 50% of properties will be sold via ‘online only’, how wrong was that? I wonder if she predicted running a cash losing business for several years only to sell it as she was not only losing credibility but also probably had to bail out prior to it going bust.

From: Paul Singleton 04 January 2018 17:38 PM

Paul Singleton
I won’t sleep tonight worrying about the effect this will have on my business. Oh what am I to do????????

From: Paul Singleton 03 January 2018 17:33 PM

Paul Singleton
At least their reviews are back on AllAgents. If any potential vendors are considering using them I just suggest they check out this site prior to committing and then they come back to us as they realise we are a proper agent.

From: Paul Singleton 20 December 2017 14:35 PM

Paul Singleton
Rob, I’m in North, West and East Yorkshire. Call me on 07768 294629.

From: Paul Singleton 18 December 2017 19:14 PM

Paul Singleton
I’ve been in the industry for 15 years and I can honestly say that I don’t know one decent solicitor. If they’re not out having a two hour golfing lunch they don’t bother to ring you back anyway. When something is URGENT they dictate a letter and send it second class. Solicitors need to wake up and work with Estate agents, we are not the enemy and if they do work with us we can jointly speed up the process and cause less fall throughs!

From: Paul Singleton 18 December 2017 11:18 AM

Paul Singleton
The post sales team has doubled, has this now gone from one member of staff to two? Every time they are involved in a chain we do all the work and they do nothing. They never seem to hav3 a clue what is going on.

From: Paul Singleton 13 December 2017 09:04 AM

Paul Singleton
Well done AllAgents! I think the reviews are an accurate reflection of PB customers that have used their sub standard offering.

From: Paul Singleton 12 December 2017 20:50 PM

Paul Singleton
Yawn

From: Paul Singleton 06 December 2017 08:41 AM

Paul Singleton
“Constantly looking at ways to improve the customer experience”. I’ve got an idea ‘why not do your own sales progression instead of expecting all the proper agents to do it?’

From: Paul Singleton 01 December 2017 09:27 AM

Paul Singleton
Ha ha wouldnt have thought so!!

From: Paul Singleton 21 November 2017 13:09 PM

Paul Singleton
Couldn't agree more. The public are starting to get wise to the PB proposition. Many of their friends will have had a bad experience and then had to pay a proper agent to do the job. Buy cheap, pay rwice!

From: Paul Singleton 16 November 2017 08:31 AM

Paul Singleton
Purplebricks and the ASA in the same sentence again! Are people finally getting wise? We all need to get behind the AllAgents review site and help them to Crowdfund against Purplebricks corporate bullying. Ahhhh CONmisery!!

From: Paul Singleton 30 October 2017 18:25 PM

Paul Singleton
Not that transparent on AllAgents website like every other decent agent in the UK. Bullying AllAgents to withdraw negative reviews isnt really playing the game fairly.

From: Paul Singleton 19 October 2017 08:15 AM

Paul Singleton
9.5 out of 10 on trustpilot but only 1.6 out of 5 on AllAgents before they forceably got AllAgents to remove the reviews! 32% valuation accuracy and only 20% of customers would recommend Purple Bricks. The only company ever to force a review site to remove reviews due to such a poor performance. Fortunately I screenshot every review prior to removal and they come in handy on a regular basis.

From: Paul Singleton 28 September 2017 08:01 AM

Paul Singleton
I think Lee Pembleton doesn't understand the industry at all. Msybe he should lift his game prior to criticising others. Offers have to be put forward irrespective of whether it gazumps others.

From: Paul Singleton 25 September 2017 08:41 AM

Paul Singleton
Estate agents are all on the same platform here. Purple Bricks were scoring a 32% fee accuracy, 17% of customers would recommend them and 36% were satisfied with the fee they paid. I'm sure many other agents are unhappy with certain reviews on the site but can't get them removed. This site clearly didn't go the way Purple Bricks wanted it to and they have used their muscle to get all their reviews removed. As time goes on people will get the measure of Purple Bricks and what their objectives are. Paid listers and not much else. Why on earth they are allowed to say on their advertising they are full agents just without the commission beggars belief, if I quoted a fee of £5,000 but said I won't do it as a percentage but as a fixed fee instead does that mean I haven't charged commission either? CONmisery!!!

From: Paul Singleton 19 September 2017 11:54 AM

Paul Singleton
How is it that they score 5/5 on Trustpilot and less than 2/5 on AllAgents? AllAgents reviews are great to take out on valuation to show how PB are really rated by people that have used them.

From: Paul Singleton 14 September 2017 22:01 PM

Paul Singleton
I know we could set up a property website to destroy the tri-opoly and have a 'two other portals rule' and we'll all save money and we'll encourage our members to list on the new portal 48 hours before the others and ...............etc.

From: Paul Singleton 07 September 2017 13:06 PM

Paul Singleton
There is no need to set up a further review site, it already exists "AllAgents.co.uk'.take a look at PB"s reviews on there!!!!

From: Paul Singleton 09 August 2017 08:02 AM

Paul Singleton
Another box ticking excercise devised by box tickers.

From: Paul Singleton 21 July 2017 19:29 PM

Paul Singleton
Just an embarassment to the industry.

From: Paul Singleton 18 July 2017 11:07 AM

Paul Singleton
I'd be interested to know from John Lawson whether the LPE managed to get a higher offer??

From: Paul Singleton 24 May 2017 08:09 AM

Paul Singleton
Isn't this how many action houses do it already?? No one seems to complain then? The parliament has only had one complaint and they are actually looking into it, wow!!

From: Paul Singleton 23 May 2017 08:04 AM

Paul Singleton
The agents built up rightmove to be the monster it is today, dictating charges and creating dependence on the site. Rightmove is helping to create Purple Bricks up as the monster that could ruin the whole industry. I'm not an OTM fan but they certainly got one thing right in banning online agents. Why doesn't rightmove change stance and ban the on-liners and charge all the agents a tiny bit more. I'm sure we'd all jump at the chance and finish off Purple Tricks

From: Paul Singleton 22 May 2017 12:17 PM

Paul Singleton
I don't think it is jealousy it's misleading the public into thinking that the Purple Bricks option is clearly better when in reality it often isn't. Time after time a vendor has a change of circumstance that means that they have to remove their property from the market and guess what with a Purple Bricks this causes MISERY!!!

From: Paul Singleton 04 May 2017 14:57 PM

Paul Singleton
Sounds like a result to me, Countrywide shutting 200 branches!!!

From: Paul Singleton 09 March 2017 19:41 PM

Paul Singleton
I assume it means 'completed' rather than 'sold'.

From: Paul Singleton 23 January 2017 07:48 AM

Paul Singleton
Isn't it time that Purple Bricks disclosed what percentage of properties they don't sell and the clients effectively pay a fee for absolutely nothing at all. As traditional agents are typically no sale no fee clients have nothing to lose.

From: Paul Singleton 17 January 2017 08:45 AM

Paul Singleton
What are they trying to create here, look at Purple Bricks, cheap as chips but I wouldn't use them if they were free. If we were on a league table purely based on fees we look like criminals compared to them but we're 'NOT SALE - NO FEE' but that wouldn't show on the table. It's far too simplistic simply showing costs, many other factors MATTER.

From: Paul Singleton 16 December 2016 10:00 AM

Paul Singleton
Where on earth is the incentive to get the best price if you've already been paid upfront? Worse than that where's the incentive to try to sell it a all? Most internet agents couldn't care less whether they sell it or not and this is evident when you look at the lack of effort that goes into selling a house once they have received the instruction (and been paid). I've just taken a property off an Internet agent that had it for sale at £250k and done absolutely nothing to sell it apart from stick it on the websites. I put it on at 'offers over £270,000' and we've just agreed a sale at £274,000. Instead of an Internet agent saving them money it nearly cost the vendor over £25,000!!!!! Try looking in the mirror Mr Quirk!

From: Paul Singleton 21 March 2016 09:36 AM

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