Purplebricks has launched an emergency hotline for customers of Emoov and Tepilo that are stranded by the agencies’ collapse.
A statement this afternoon says that Purplebricks chief executive Michael Bruce wants to help those who have paid a fixed fee and are yet to sell their property, and says they have the opportunity to list their property on Purplebricks free of charge.
Customers can call the Purplebricks hotline on 01926 356659 from 8am tomorrow and have until December 21 to take advantage of the offer.
“It has been clear that Emoov has been in difficulty for some time and we've said we want to do what we can to help their customers. In simple terms we’re offering Emoov and Tepilo customers who have paid a fixed fee or deferred payment and not yet sold their property the opportunity to come to Purplebricks absolutely free of charge” says Bruce.
“If they call our hotline we’ll make arrangements to value their home and then market it just like all the other properties that are being sold through us. We’re doing this to help these customers because we believe in doing the right thing. We are a business built on solid foundations so we’re able to offer hope to these people” he adds.
Purplebricks is giving its shareholders a trading update on Thursday this week but Bruce says the Emoov debacle does not damage his company’s standing as a hybrid agency.
“At Purplebricks we're confident about the future. We're growing. We're increasing market share. As reported on November 6, Purplebricks has grown H1 UK revenue by some 20 per cent in a challenging market. Our foundations are strong and everyone at Purplebricks is passionately committed to going the extra mile for our customers. That's why we get more homes sold and more sales completed, more quickly than the other 10 biggest brands."