The former chief executive of Purplebricks has defended claims that some Local Property Experts are underpaid, saying that success comes through mindset, hard work and preparation.
In the latest video interview with industry consultant Chris Watkin, Lee Wainwright says that the agency hires some 'very successful people who work hard and do very well'.
"If you took any business that had 600 people doing the same job, you're going to have a bottom 10%, 20% that aren't earning what the top quartile are [earning], that aren't earning what they were told they were going to earn on recruitment because they're not performing at the average numbers," he says.
Watkin suggests that he has heard 'nightmare stories' of 'people working for peanuts'.
"The vast majority of people working for Purplebricks love the business they work for and are very proud of what they're doing for their customers," says Wainwright.
He also suggests that the 'nightmare stories' come from a minority and that the majority of employees at any company don't tell stories when 'everything is OK, everything is great here'.
Watkin asks Wainwright what a Local Property Expert has to do to be in the top quartile of performers.
"They do a great job at valuations, prepare well and give honest valuations," says Wainwright.
"They articulate the brand proposition, don't exaggerate [and] don't sell the same story to every vendor."
"[They are] very clear about what Purplebricks can do for them and what they can't. They then do a great job of hand-holding the vendor from point of instruction to completion," he says.
He concludes by saying Purplebricks hires some 'very, very talented people' who are 'doing the right things in the right way'.
You can see the interview in full below - our thanks go to Chris Watkin for sharing this video exclusively with Estate Agent Today readers.