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KEYWORD "Customer Service" - 100 RESULTS
Property Natter: reputation, renewables and an online revolution

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...

14 October 2017

From: Features

Remind your clients: UK agency fees are competitive

There’s much said in the mainstream press about estate agency fees and how costly they can be for consumers. But one point...

11 October 2017

From: Sponsored Content

All you need to know about The ESTAS Conveyancer Awards

In just 10 days time on Friday week the inaugural ESTAS Conveyancer Awards take place.   The organisers have issued a ‘what...

10 October 2017

From: Breaking News

Q&A with Moneypenny Receptionist Amanda Beck

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...

09 October 2017

From: Sponsored Content

Can estate management open doors for letting agents?

The UK is home to four million leasehold properties in private ownership, according to government figures. The majority of which require...

30 September 2017

From: Features

Nicola Jackson, Moneypenny Team Manager

What does your role involve? As team manager for the property team, I make sure PAs and clients are happy and...

21 September 2017

From: Sponsored Content

Agency heavyweights join forces to launch new prime London consultancy

A former Savills agent and a former Sotheby’s and Knight Frank agent have joined forces to launch a new property consultancy...

18 September 2017

From: Breaking News

Guild of Property Professionals launches partnership with The ESTAS

The Guild of Property Professionals has launched a partnership with the ESTAS Group, which runs the customer feedback platform and customer...

13 September 2017

From: Breaking News

The case for intelligence-led automated interactions on agents’ websites

Many industries in the UK are currently facing a tumultuous time as the great unknown of Brexit looms on the horizon...

09 September 2017

From: Features

Hunters emphasises online success, despite challenging market

Hunters’ figures for the six months to the end of June show small rises in income and turnover but a substantial...

08 September 2017

From: Breaking News

Some customers feel like 'prey' in traditional agency offices

Some customers dislike entering traditional estate agency branches, occasionally feeling 'like prey' for sales staff when they enter. This is one of...

07 September 2017

From: Breaking News

Over 5,000 movers vote as part of first ESTAS Conveyancing Awards

The ESTAS Group has today revealed the shortlist for its inaugural Conveyancer Awards.  Over 5,000 customers have completed a survey about the...

06 September 2017

From: Breaking News

Customer service is top priority when choosing mortgage provider

Customer service is a definitive priority for prospective borrowers when choosing a mortgage lender.  This is according to a study of over...

05 September 2017

From: Breaking News

Vetting tenants to ensure they are all they seem

When a tenant failed to pay any rent after the first month his tenancy last year, the landlord did not expect...

26 August 2017

From: Features

Another online agency advert banned over misleading wording

For the second successive week the Advertising Standards Authority has banned an online estate agency’s advertisement.  Last week it was HouseSimple and...

23 August 2017

From: Breaking News

'Expect big news soon' says online chief after cash injection

The chief executive of online estate agency eMoov - which has raised £9m in its latest investment round - says “more...

22 August 2017

From: Breaking News

PropTech Today: Trust - the fundamental flaw at the heart of tech-driven business

Even if you didn’t watch it, you’ve almost certainly heard about it by now.  The recent BBC Watchdog exposé of Purplebricks has...

09 August 2017

From: Breaking News

Corporates attacked for 'swallowing up' agencies with great pedigrees

Independent high-end estate agency Galbraith, which operates mostly in Scotland, says local knowledge is key to good customer service - and might...

04 August 2017

From: Breaking News

Purplebricks told to slow growth and get its house in order by City analyst

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

03 August 2017

From: Breaking News

Is outsourcing now standard for estate agents?

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

22 July 2017

From: Features

Avoid unwanted hassles: Q & A with Jack Webb-Heller, Rent4sure IT director

Living next to inconsiderate neighbours can be a nightmare, but letting to bad tenants can prove costly, especially when issues, which...

08 July 2017

From: Features

Why agents need to do more to promote value for money

The fees charged by estate agents receive a lot of coverage in the press - and rarely for positive reasons. Negative...

06 July 2017

From: Sponsored Content

Another Guild link-up - this time it's with an online auction firm

The Guild of Property Professionals, which earlier this month merged with easyProperty, has now announced a new link up, this time...

21 June 2017

From: Breaking News

Chain management tool helping agents to deal with onliners

An estate agent claims that chain management tool View My Chain has helped his firm to deal with chains involving online...

19 June 2017

From: Breaking News

How to extend your opening hours

Any good estate agent knows that they have to be available for customers when they need them. But many forget that...

16 June 2017

From: Sponsored Content

High street agency latest to launch online service alongside traditional brand

A one branch independent estate agency has this week launched a fixed-fee sales option alongside its traditional commission-based service. WH Breading, which...

14 June 2017

From: Breaking News

Using call tracking to boost the impact of your marketing

We live in world where the online economy is just as important as the offline economy. Whether your business is online...

12 June 2017

From: Sponsored Content

How to extend your opening hours

Any good estate agent knows that they have to be available for customers when they need them. But many forget that...

01 June 2017

From: Sponsored Content

The ESTAS – the UK’s best letting agents have their say

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

27 May 2017

From: Features

How service drives up standards of student lets

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...

27 May 2017

From: Features

Estate agents strike gold at the ESTAS

The best estate and letting agents in the UK were recognised at the prestigious ESTAS luncheon and ceremony, which was held...

20 May 2017

From: Features

Reviewing your business objectives – five top tips

Our recent roundtable on the proposed ban on tenant fees generated ten tips for growing a lettings business. We’re exploring each tip in more...

20 May 2017

From: Features

Agents celebrate as ESTAS winners are revealed

Over 1,000 guests celebrated the success of the industry at the 14th annual ESTAS awards on Friday. The event, which is sponsored...

15 May 2017

From: Breaking News

Purplebricks reports '83% instruction growth' in UK

Purplebricks has this morning issued its latest trading update, reporting what it calls "strong growth" in the UK and updating investors on...

04 May 2017

From: Breaking News

How can Intelligent Call Routing Help Your Estate Agency Grow?

First impressions are the most important when meeting new people and this is no less true for new customers finding your...

02 May 2017

From: Sponsored Content

PropTech Today: Generation Z are coming - agents, are you ready?

I was recently contributing to whitepaper by a major bank about the future of the property industry and, as I was...

27 April 2017

From: Breaking News

Two weeks to go... Your essential guide to The ESTAS 2017!

One of the biggest days of the year for agents takes place just two weeks tomorrow when The ESTAS take place...

27 April 2017

From: Breaking News

Guild chief says aggressive online agency marketing lacks integrity

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...

26 April 2017

From: Breaking News

ESTAS reveal new sponsor for inaugural conveyancer awards

Legal Eye has been announced as the latest organisation to support the new customer service awards for the conveyancing sector launch...

18 April 2017

From: Breaking News

5 steps to golden customer service

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...

13 April 2017

From: Sponsored Content

Online and traditional agents debate how to boost customer service

A debate on customer service in the agency industry has been arranged for later this month between leading lights from both...

11 April 2017

From: Breaking News

Expansions and acquisitions unveiled by franchise agencies

Hunters has boosted its office network over the 200 mark through the acquisition of Besley Hill, one of the longest established...

22 March 2017

From: Breaking News

Survey shows website reviews are key for driving online agent leads

A survey of over 2,000 sellers who used online agency eMoov reveals that review websites were the overwhelmingly largest driver of...

20 March 2017

From: Breaking News

Property Natter – a conference wrapped in Guild

Excuse the puntastic (or not) title, but as you’ve no doubt already deciphered I took a trip northwards a couple of...

11 February 2017

From: Features

How to avoid the disconnect associated with outsourcing

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...

04 February 2017

From: Features

How can estate agents secure more new build housing instructions?

Lots of people buy new-build due to the perceived lack of hassle with maintenance, as they are built to the latest...

28 January 2017

From: Features

Human interaction with tech is a winning combination

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

17 December 2016

From: Features

Newly-launched PropTech company joins ESTAS sponsor roll-call

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...

14 December 2016

From: Breaking News

How to spot fake estate agent reviews

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

03 December 2016

From: Features

Online v High Street: enemies no more, possibly converging...

A debate discussing how online and traditional estate agency would develop in the future, organised by City investment consultancy Jefferies, has...

09 November 2016

From: Breaking News

No crystal ball needed, just exceptional customer service

Graham Norwood recently wrote that it’s going to be harder than ever to predict the shape of the property market in...

05 November 2016

From: Features

How can agents manage negative feedback left on review sites?

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

22 October 2016

From: Features

Property Natter: Q & A with Russell Quirk

In recent weeks I have been carrying out question and answer sessions with some of the key figures in the property...

14 October 2016

From: Features

First-time buyers – how agents can help them through the legal process

Conveyancing is the most complained about area of law in England and Wales – accounting, on average, for nearly a quarter...

14 October 2016

From: Features

The ESTAS announce link up with global ratings and reviews firm

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

12 October 2016

From: Breaking News

There's a property person in The Apprentice - and this is where she'll be living

The Apprentice returns this evening on BBC1 at 9pm and, as usual, there’s a property person amongst the 18 hopefuls seeking...

06 October 2016

From: Breaking News

Property Natter: Q & A with Glenn Ackroyd

This week we have the Head Shepherd of EweMove, Glenn Ackroyd, in the hotseat. He’s been co-owner of EweMove Sales and Lettings,...

30 September 2016

From: Features

Countrywide rejected invitation to buy 10% of eMoov says agency chief

Countrywide’s former senior management rejected an invitation to buy 10 per cent of eMoov for £100,000 five years ago, according to the...

08 September 2016

From: Breaking News

The ESTAS Estate Agency of the Month: it could be you...

Three agents have been announced as winners of The ESTAS Agent of the Month competition for July.   Each secured their success...

18 August 2016

From: Breaking News

Keen kids kindle Kenya kindness

It’s a familiar theme – kids doing charity trips and needing sponsorship or raffle prizes to help fund their fares. If we...

29 July 2016

From: Features

How to win more customers using word of mouth

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

22 July 2016

From: Features

Countrywide-owned agency moves to 'premises-free business model'

An estate agency owned by Countrywide has relaunched with what it calls “an innovative, premises-free business model that seeks to redefine...

21 July 2016

From: Breaking News

Zoopla Property Group back again as headline sponsor of ESTAS 2017

The Zoopla Property Group have been confirmed as headline partner once again for The ESTAS next year.     The ESTAS is a...

06 July 2016

From: Breaking News

Unpicking the new world of estate agency

It’s official; the estate agency business is tougher than ever. Contrary to perceptions that may exist amongst observers and even clients, the...

24 June 2016

From: Features

The current state of play in the property portal market

With more house-hunters than ever now starting their search for a new home by typically looking online on one of the major...

17 June 2016

From: Features

How can the industry provide reassurance during this time of uncertainty?

Significant national events such as elections and, in this case, referendums bring with them a level of uncertainty.   No-one can predict...

17 June 2016

From: Features

Sales Doctor: How do I qualify applicants without sounding robotic?

Dear Sales Doctor, I'm aware I sound robotic when qualifying an applicant and don't know how to change it; any ideas? When an...

03 June 2016

From: Features

Vast majority of consumers prefer a 'personal agent'

Some 82% of consumers say they would prefer to work with a 'personal agent' who can manage the whole process of...

25 May 2016

From: Breaking News

Agents told to prepare for spike in calls after the Bank Holiday

Estate agents are being urged to prepare for a surge in enquires after the Bank Holiday weekend. Telephone answering service Moneypenny claims...

24 May 2016

From: Breaking News

Shawn Brown, PayProp Business Development Director

Q: What does it say on your business card? Director of Business Development Q: Who are PayProp? PayProp is an automated payment and reconciliation...

12 May 2016

From: 60 Second Interview

Sarah Beeny's Tepilo defiant after accusation it 'hides' bad reviews

Tepilo, the online agency set up by Sarah Beeny, has come out fighting after The Times newspaper accused it of ‘hiding’...

12 May 2016

From: Breaking News

Purplebricks: big revenue rise and 'Local Property Expert' numbers up

Purplebricks Group has issued a trading statement to the City - with another dramatic revenue increase and a claim that the...

11 May 2016

From: Breaking News

Britain’s best letting agents

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

10 May 2016

From: Features

Four ways to instantly impress with your customer communication skills

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away.  The client,...

06 May 2016

From: Features

Kings strike gold at the UK estate agency ‘Oscars’

Winners’ reactions and views from a fantastic day of celebration! The Kings Group scooped the gold award for Best Estate Agent in...

25 April 2016

From: Features

The ESTAS – the people’s choice

The People Awards, which honour the very best individuals in residential agency for 2016, are one of the highest accolades any...

20 April 2016

From: Features

Ex-Countrywide chief joins board of central London estate agency

Estate Agent Today can reveal that Bob Scarff, the head of Countrywide’s estate agency business until last May, has become a...

18 April 2016

From: Breaking News

Property Natter – why deposit protection schemes matter

This week, as the title suggests, I turn my attentions to the world of deposit protection schemes. Landlords have been legally obliged...

15 April 2016

From: Features

How excellent branding can help estate agents stand out in a crowd

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...

15 April 2016

From: Features

Why we're recruiting 'Property Gurus' who aren't necessarily agents

This website recently published a piece ahead of the nationwide launch of our new property platform, Be Street Smart.  It explained how...

01 April 2016

From: Features

60 second interview: Shameem Golamy, Managing Director of Properstar

Who are you? My name is Sham, I am based in the UK and my core experience is in running cross border...

29 March 2016

From: 60 Second Interview

P’ing in a storm – why is the industry obsessed with price?

As any marketer will tell you, the marketing mix in its most basic form is made up of 4 P’s: Price,...

12 March 2016

From: Features

Exclusive: Former Countrywide chief joins board of major regional agency

Estate Agent Today can reveal that Bob Scarff, the head of Countrywide’s estate agency business until last May, has become a...

09 March 2016

From: Breaking News

Not all call answering services are the same.

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...

07 March 2016

From: Sponsored Content

ESTAS shortlist announced based on biggest-ever number of customer surveys

A record 30,000 surveys have been submitted to the organisers of The ESTAS awards on the performance of estate and letting...

01 March 2016

From: Breaking News

'Estate Agency of the Year' reveals recruitment and training plans

Karl Tatler Estate Agents & Lettings - recently annointed at Estate Agency of the Year at the Sunday Times annual awards...

25 February 2016

From: Breaking News

Countrywide hires high-powered ex-BBC ex-DFS marketing guru

Estate Agent Today understands that one of the country’s most successful marketing experts, Helen Normoyle, is set to join Countrywide as...

18 February 2016

From: Breaking News

Agents Do Charity - before heading off for half-term ...

The year is already in full swing with some agents on holiday in the next few days - and deserving a...

12 February 2016

From: Breaking News

Countrywide set to take a stake in two online companies

Countrywide is going to announce “in the very near future” that it is taking a stake in two tech start-up companies...

11 February 2016

From: Breaking News

Trio of new partners announced for April's ESTAS awards

New partners have been announced for The ESTAS Group's annual awards event taking place in London in April.  The headline sponsor remains...

11 February 2016

From: Breaking News

'Innovator' Purplebricks will report profits next year say City analysts

The City consultancy which advises Purplebricks says the online agency will break even in terms of its month-to-month activities by the...

27 January 2016

From: Breaking News

ESTAS Estate Agent of the Month … it could be you ...

Wigan-based agent Ashtons has won the latest Estas Estate Agent of the Month title.   The accolade was achieved due to the...

21 January 2016

From: Breaking News

Property Natter: pay what you want – yes or no?

First of all, welcome back everyone. Hope everyone had a great and relaxing break for Christmas and New Year. (Is anyone...

15 January 2016

From: Features

Why I've said no to PLC approaches

Do you remember Martha Lane-Fox? She was the poster girl for lastminute.com and an icon of the dot.com bubble that ended...

15 January 2016

From: Features

Surprise announcement as Countrywide chief executive joins Tesco board

Countrywide’s chief executive Alison Platt is to become a non-executive director of Tesco. The announcement by the supermarket to the City this...

14 January 2016

From: Breaking News

Business survey shows strong backing for traditional agents over online rivals

A survey of 1,000 members of the public suggests that 60 per cent of people would prefer to buy or sell a...

06 January 2016

From: Breaking News

First-time winner takes latest ESTAS Agent of the Month accolade

The ESTAS organisation has announced its latest Estate Agent Of The Month award - and the victor for November is a...

10 December 2015

From: Breaking News

Standout Displays for James Griffin

After visiting the Fairfield showroom in the Fleet office, Simon Silby at James Griffin Estate Agents decided to meet with a...

30 November 2015

From: Sponsored Content

Competition among regulators is healthy – or is it?

When it comes to the regulation of the conveyancing industry, this question is a topic of open and ongoing debate. Licensed conveyancers...

20 November 2015

From: Features

Countrywide – A Titanic failure waiting to happen?

It’s rare for an incumbent to pivot to a disruptive business model, even in the face of compelling logic that they...

30 October 2015

From: Features

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