Archive

For the second successive week the Advertising Standards Authority has banned an online estate agency’s advertisement.  Last week it was HouseSimple and...

The chief executive of online estate agency eMoov - which has raised £9m in its latest investment round - says “more...

Even if you didn’t watch it, you’ve almost certainly heard about it by now.  The recent BBC Watchdog exposé of Purplebricks has...

Independent high-end estate agency Galbraith, which operates mostly in Scotland, says local knowledge is key to good customer service - and might...

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

Living next to inconsiderate neighbours can be a nightmare, but letting to bad tenants can prove costly, especially when issues, which...

The fees charged by estate agents receive a lot of coverage in the press - and rarely for positive reasons. Negative...

The Guild of Property Professionals, which earlier this month merged with easyProperty, has now announced a new link up, this time...

An estate agent claims that chain management tool View My Chain has helped his firm to deal with chains involving online...

Any good estate agent knows that they have to be available for customers when they need them. But many forget that...

A one branch independent estate agency has this week launched a fixed-fee sales option alongside its traditional commission-based service. WH Breading, which...

We live in world where the online economy is just as important as the offline economy. Whether your business is online...

Any good estate agent knows that they have to be available for customers when they need them. But many forget that...

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...

The best estate and letting agents in the UK were recognised at the prestigious ESTAS luncheon and ceremony, which was held...

Our recent roundtable on the proposed ban on tenant fees generated ten tips for growing a lettings business. We’re exploring each tip in more...

Over 1,000 guests celebrated the success of the industry at the 14th annual ESTAS awards on Friday. The event, which is sponsored...

Purplebricks has this morning issued its latest trading update, reporting what it calls "strong growth" in the UK and updating investors on...

First impressions are the most important when meeting new people and this is no less true for new customers finding your...

I was recently contributing to whitepaper by a major bank about the future of the property industry and, as I was...

One of the biggest days of the year for agents takes place just two weeks tomorrow when The ESTAS take place...

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...

Legal Eye has been announced as the latest organisation to support the new customer service awards for the conveyancing sector launch...

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...

A debate on customer service in the agency industry has been arranged for later this month between leading lights from both...

Hunters has boosted its office network over the 200 mark through the acquisition of Besley Hill, one of the longest established...

A survey of over 2,000 sellers who used online agency eMoov reveals that review websites were the overwhelmingly largest driver of...

Excuse the puntastic (or not) title, but as you’ve no doubt already deciphered I took a trip northwards a couple of...

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...

Lots of people buy new-build due to the perceived lack of hassle with maintenance, as they are built to the latest...

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

A debate discussing how online and traditional estate agency would develop in the future, organised by City investment consultancy Jefferies, has...

Graham Norwood recently wrote that it’s going to be harder than ever to predict the shape of the property market in...

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

In recent weeks I have been carrying out question and answer sessions with some of the key figures in the property...

Conveyancing is the most complained about area of law in England and Wales – accounting, on average, for nearly a quarter...

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

The Apprentice returns this evening on BBC1 at 9pm and, as usual, there’s a property person amongst the 18 hopefuls seeking...

This week we have the Head Shepherd of EweMove, Glenn Ackroyd, in the hotseat. He’s been co-owner of EweMove Sales and Lettings,...

Countrywide’s former senior management rejected an invitation to buy 10 per cent of eMoov for £100,000 five years ago, according to the...

Three agents have been announced as winners of The ESTAS Agent of the Month competition for July.   Each secured their success...

It’s a familiar theme – kids doing charity trips and needing sponsorship or raffle prizes to help fund their fares. If we...

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

An estate agency owned by Countrywide has relaunched with what it calls “an innovative, premises-free business model that seeks to redefine...

The Zoopla Property Group have been confirmed as headline partner once again for The ESTAS next year.     The ESTAS is a...

It’s official; the estate agency business is tougher than ever. Contrary to perceptions that may exist amongst observers and even clients, the...

With more house-hunters than ever now starting their search for a new home by typically looking online on one of the major...

Significant national events such as elections and, in this case, referendums bring with them a level of uncertainty.   No-one can predict...

Dear Sales Doctor, I'm aware I sound robotic when qualifying an applicant and don't know how to change it; any ideas? When an...

Some 82% of consumers say they would prefer to work with a 'personal agent' who can manage the whole process of...

Estate agents are being urged to prepare for a surge in enquires after the Bank Holiday weekend. Telephone answering service Moneypenny claims...

Q: What does it say on your business card? Director of Business Development Q: Who are PayProp? PayProp is an automated payment and reconciliation...

Tepilo, the online agency set up by Sarah Beeny, has come out fighting after The Times newspaper accused it of ‘hiding’...

Purplebricks Group has issued a trading statement to the City - with another dramatic revenue increase and a claim that the...

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away.  The client,...

Winners’ reactions and views from a fantastic day of celebration! The Kings Group scooped the gold award for Best Estate Agent in...

The People Awards, which honour the very best individuals in residential agency for 2016, are one of the highest accolades any...

Estate Agent Today can reveal that Bob Scarff, the head of Countrywide’s estate agency business until last May, has become a...

This week, as the title suggests, I turn my attentions to the world of deposit protection schemes. Landlords have been legally obliged...

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...

This website recently published a piece ahead of the nationwide launch of our new property platform, Be Street Smart.  It explained how...

Who are you? My name is Sham, I am based in the UK and my core experience is in running cross border...

As any marketer will tell you, the marketing mix in its most basic form is made up of 4 P’s: Price,...

Estate Agent Today can reveal that Bob Scarff, the head of Countrywide’s estate agency business until last May, has become a...

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...

A record 30,000 surveys have been submitted to the organisers of The ESTAS awards on the performance of estate and letting...

Karl Tatler Estate Agents & Lettings - recently annointed at Estate Agency of the Year at the Sunday Times annual awards...

Estate Agent Today understands that one of the country’s most successful marketing experts, Helen Normoyle, is set to join Countrywide as...

The year is already in full swing with some agents on holiday in the next few days - and deserving a...

Countrywide is going to announce “in the very near future” that it is taking a stake in two tech start-up companies...

New partners have been announced for The ESTAS Group's annual awards event taking place in London in April.  The headline sponsor remains...

The City consultancy which advises Purplebricks says the online agency will break even in terms of its month-to-month activities by the...

Wigan-based agent Ashtons has won the latest Estas Estate Agent of the Month title.   The accolade was achieved due to the...

First of all, welcome back everyone. Hope everyone had a great and relaxing break for Christmas and New Year. (Is anyone...

Do you remember Martha Lane-Fox? She was the poster girl for lastminute.com and an icon of the dot.com bubble that ended...

Countrywide’s chief executive Alison Platt is to become a non-executive director of Tesco. The announcement by the supermarket to the City this...

A survey of 1,000 members of the public suggests that 60 per cent of people would prefer to buy or sell a...

The ESTAS organisation has announced its latest Estate Agent Of The Month award - and the victor for November is a...

After visiting the Fairfield showroom in the Fleet office, Simon Silby at James Griffin Estate Agents decided to meet with a...

When it comes to the regulation of the conveyancing industry, this question is a topic of open and ongoing debate. Licensed conveyancers...

It’s rare for an incumbent to pivot to a disruptive business model, even in the face of compelling logic that they...

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

Unbelievable transformation from start to finish Harper & Woods Estate Agents approached Fairfield Displays with an idea of creating a stylish and...

Like many people these days I rarely make a significant purchase without first checking out online reviews.   Whether it’s for a...

Connect branch networks, automate sales and marketing and highlight business opportunities with Rezi’s agile cloud platform Rezi Premium is more than a...

Three agents have been announced as winners of The ESTAS Agent of the Month competition - with Butters John Bee the...

Estate agents want systems that deliver power, speed and mobility. Increase efficiency, reduce admin, offer a personalised service and increase your income...

The ESTAS, the longest and largest awards ceremony in the residential agency industry, has outgrown its old venue and is moving...

The rising phenomenon of agent-rating and review websites is a topic that seems to have caused considerable division and controversy among...

Three agents have been announced as winners of The ESTAS Agent of the Month competition for June.   The Tring branch of...

The annual RESI conference, usually dominated by developers and debates over housebuilding totals, is this year to include a discussion on...

The first step is making a commitment to providing good customer service. Then sign up to AgentTracker and we’ll get you...

Agent Tracker has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme...

Q: What does it say on your business card?   The support network for quality agents Q: Who is Agent Tracker?   Agent Tracker...

The Property Ombudsman (TPO) scheme has announced that its first ever conference will take place in October.  ‘Raise Your Standards’ is being...