As a property agent, fancy marketing terminology such as ‘omnichannel’ might not hold too much interest for you right now. We’re in...
Archive

Who are you and what does it say on your business card? Jake Field - Area Sales Manager What is lets bid Property...
05 March 2021
From: 60 Second Interview

Hello - another Monday dawns but the good news is that we can update you on the industry’s latest appointments. Everyone here...
15 February 2021
From: Breaking News

In this week's Natter, I focus on the inspiring story of Clare Hughes, who has bounced back in the last 12 months...
13 February 2021
From: Features

A new body which says it will “champion better outcomes for buyers” is described as independent but is to be chaired...
09 February 2021
From: Breaking News

A branch of franchise agency CJ Hole is marking what it calls “an incredible 30 years of success” this month. The Burnham-on-Sea...
04 February 2021
From: Breaking News

Technology has advanced in leaps and bounds in recent years, undoubtedly improving many parts of the moving process for both estate...
30 January 2021
From: Features

In the not-too-distant future, it will be possible to order a driverless car to collect you and then drive you to...
13 January 2021
From: Features

Entrants for the 2021 ESTAS Customer Service Awards have only until December 31 to sign up. Founder Simon Brown says: “The bounce...
22 December 2020
From: Breaking News

Ever since the initial ripples of innovation in the 1990s, PropTech has proceeded to reshape our market beyond recognition; going on...
19 December 2020
From: Features

Zoopla has added over 1,000 branches since lockdown began in March, taking total membership of offices and new homes to a...
07 December 2020
From: Breaking News

Welcome to part three of our ongoing series on local independent agents, as we seek to give this all-important part of...
05 December 2020
From: Features

If this year has taught us anything, it's that estate agents need their software provider and specifically their CRM, to help...
05 December 2020
From: Features

The Property Franchise Group has approached Hunters about a possible takeover. Confirmation came this morning in a statement from Hunters, which you can...
04 December 2020
From: Breaking News

We are on the threshold in December with the pandemic still dominating but we’re delighted there is still positive jobs news...
30 November 2020
From: Breaking News

The customer service performance of conveyancers has improved in recent months according to the ESTAS review platform. The long-standing and sometimes-heated debate...
18 November 2020
From: Breaking News

A regional wing of Fine & Country has reported a record month - and puts it down to the self-employed ‘associate’ business model...
17 November 2020
From: Breaking News

The 2021 ESTAS Customer Service Awards are to be held on Friday June 11. For the first time the awards will host...
09 November 2020
From: Breaking News

I remember so clearly in my Foxtons days, working as a lettings manager in Putney, that lettings, though less sexy than...
04 November 2020
From: Breaking News

A trading statement from Foxtons this morning provides a rare piece of good news for the troubled London agency. It says business...
29 October 2020
From: Breaking News

The proliferation of free and accessible digital services has - at face value - brought us many great things: same-day deliveries,...
28 October 2020
From: Features

It’s a given these days that your business needs to be on social media. Consumers spend a large portion of their...
27 October 2020
From: Marketing & Social Media

Here at The ValPal Network, we know that there are other options available when considering to use a valuation tool, so...
27 October 2020
From: PropTech & Innovation

The property market has bounced back with all of the expected resilience and flexibility that is its hallmark since it reopened...
24 October 2020
From: Features

We all know that people can’t move to a new house without going through the Conveyancing process. However, with that said,...
14 October 2020
From: Sponsored Content

A former healthcare executive is the latest convert to become an online agent with easyProperty, the company has announced. Richard Ayres has...
06 October 2020
From: Breaking News

Who are you and what does it say on your business card? Lee Rix - Head of Business Development What is ‘company name’...
30 September 2020
From: 60 Second Interview

The Property Franchise Group has named high-profile industry veteran Eric Walker as managing director of Martin & Co (South and Scotland). Walker...
21 September 2020
From: Breaking News

A new customer service award category at The ESTAS will see agency networks competing against each other for the first time. Networks...
14 September 2020
From: Breaking News

The ESTAS, which is fast establishing itself as a review platform as well as an awards network, has signed up the...
09 September 2020
From: Breaking News

It’s fair to say that UK estate agents don’t have the best of reputations, often featuring in the lists of the...
29 August 2020
From: Features

One of Countrywide’s biggest shareholders has written a second letter to the company to demand bold action to save the agency...
19 August 2020
From: Breaking News

Customer review and awards platform the ESTAS is parting company with headline partner Zoopla after 10 years. The founder of The ESTAS...
18 August 2020
From: Breaking News

Life as we know it has changed – for everybody – and what tenants want, need and expect in this post-pandemic...
15 August 2020
From: Features

Reviews and awards platform ESTAS has announced that it’s now the preferred partner of the Guild of Property Professionals. “Over the past...
11 August 2020
From: Breaking News

A new PropTech platform says its central feature will be the launch of a Multiple Listings Service. This will allow agents “to...
04 August 2020
From: Breaking News

Agents have long been the victim of a poor public reputation, from scoring highly in most disliked profession polls to being...
03 August 2020
From: Breaking News

We have had a special relationship for many years and are bonded as countries in many ways – historically, politically and...
01 August 2020
From: Features

“Many hands make light work” – Does John Heywood’s old English proverb from the 1300s apply to modern approaches on how...
01 August 2020
From: Features

A new property website relying heavily on Artificial Intelligence allows sellers to by-pass estate agents and instead list directly for £14.99...
24 July 2020
From: Breaking News

Hello and welcome to another week. We’re more than aware that it’s a challenging time for our industry as for most...
20 July 2020
From: Breaking News

Conferences, events and awards dinners are a hugely important part of the property calendar, bringing the great and the good of...
18 July 2020
From: Features

The ESTAS Group says it will combine its awards events for agents, conveyancers and mortgage brokers in one ceremony in May...
13 July 2020
From: Breaking News

A new study of British agents suggests that buyers with accents from most of the rest of the world receive less...
08 July 2020
From: Breaking News

A London agency says it’s seen over 30 new agents join its hub franchise operation during the lockdown, taking the total...
06 July 2020
From: Breaking News

The industry’s first virtual awards event has taken place with hundreds of agents participating courtesy of YouTube. Winners of the prestigious ESTAS...
06 July 2020
From: Breaking News

The Say No To Rightmove campaign says the portal has merely kicked the fees can down the road, deferring a long-term...
25 June 2020
From: Breaking News

Some weeks later than usual for understandable reasons, the ESTAS Awards 2020 are almost here - and for the first time...
25 June 2020
From: Breaking News

“Let’s Zoom later”, “are we Zooming in the morning or afternoon?” “Yeah, I zoomed the client earlier” – variations on these...
20 June 2020
From: Features

The phrase ‘game-changer’ has been hugely overused. But when applied to how Covid-19 is changing the way estate agents will work...
20 June 2020
From: Features

The Property Franchise Group - parent company of six agency brands including EweMove and Martin & Co - says all of...
05 June 2020
From: Breaking News

The Covid-19 crisis hasn’t caused the revolution it has been reported to have. Despite the challenges it has brought, fundamentally, the...
27 May 2020
From: Features

The biggest awards for the agency sector - The ESTAS - will now be a virtual event on Friday July 3,...
18 May 2020
From: Breaking News

House builder Taylor Wimpey says its reopening show homes and sales centres next week, but for pre-booked appointments only. In a message...
14 May 2020
From: Breaking News

The fallout from Covid-19 has hit everyone hard. With breaking news today that agents are able to look at how to...
13 May 2020
From: Features

Lockdown measures are still in place for another two weeks, at least, with the possibility of them being extended beyond that....
25 April 2020
From: Features

Hunters has expanded its online offering to improve its service to both the sales and lettings sectors - and it’s even...
16 April 2020
From: Breaking News

Three more agencies have signed up to the ESTAS customer review platform. The arrival of Newton Fallowell, Lovelle and Goodchilds - all...
16 April 2020
From: Breaking News

Hello and welcome to Wednesday’s update on what offers and advice are available to agents at this most difficult and challenging...
08 April 2020
From: Breaking News

We'd hoped it was good news but in fact it's just good-news-yet-to-come. The Savills office in Wuhan, the epicentre of the Coronavirus crisis in...
26 March 2020
From: Breaking News

A PropTech start-up led by a prominent commentator has become the latest part of the industry to take a pop at...
24 March 2020
From: Breaking News

In these uncertain times it’s good to report positive news - ESTAS, the customer review and awards platform, has announced its...
18 March 2020
From: Breaking News

Your business may be growing quicker than you could ever imagine which is great when it comes to raising brand awareness....
11 March 2020
From: Features

There’s been another shortlist announced for The ESTAS 2020 - this time for the best suppliers to the estate and letting...
11 March 2020
From: Breaking News

The ESTAS today reveals its shortlist for the 2020 Awards which includes the Zoopla Xcellence Award - a special category that celebrates...
04 March 2020
From: Breaking News

When Wolverhampton estate agency Thomas Harvey opened its doors more than 50 years ago, mortgages weren’t really part of the equation...
28 February 2020
From: Sponsored Content

Regional estate agency chain Ashtons has been listed in the Sunday Times 100 Best Small Companies to Work for, for the...
27 February 2020
From: Breaking News

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...
22 February 2020
From: Features
17 February 2020
From: Breaking News

Well-known outsourced communications service Moneypenny has become an official industry partner to Propertymark, and its NAEA, ARLA and NAVA trade bodies. Combined...
04 February 2020
From: Breaking News

Hello - if it’s Monday it’s PJT day, so welcome to the latest update on key moves within our industry. Let us...
27 January 2020
From: Breaking News

Another hub-based agency has launched in the capital, following in the footsteps of operations like Harding Green, Orchards and Keller Williams. Mariel...
20 January 2020
From: Breaking News

It's been two years since the SDL Group launched its franchise block management business, SDL Property Partners, the first of its...
28 December 2019
From: Features

The ESTAS, the national customer service awards recognising the best agents, brokers and suppliers, closes for entry at the end of...
19 December 2019
From: Breaking News
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A major regional estate agency is expanding with another physical office because it says the traditional High Street business model delivers...
18 December 2019
From: Breaking News

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...
14 December 2019
From: Features

Agents who join the fast-growing Federation of Independent Agents will have full access to the new Homesearch mine of data. Homesearch debuted...
11 December 2019
From: Breaking News
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The Australian agent is a very different beast to his or her British counterpart - and it’s not just because we...
06 December 2019
From: Features

Everyone thought John Bercow was short. It probably didn’t help that I was on stage just before him. 5ft 6 versus...
04 December 2019
From: Breaking News
Who are you and what does it say on your business card? My name is Mark Hinkins and I’m a Sales Consultant...
02 December 2019
From: 60 Second Interview

Here at sales progression and communication tool mio, we recently caught up with Sarah Edmundson, co-director of The AllStars Group, the...
30 November 2019
From: Features

Who are you and what does it say on your business card? Michelle O’Brien, mio Account Manager for Home Counties North What is...
27 November 2019
From: 60 Second Interview

ESTAS, the national customer service award scheme which recognises estate and letting agents, conveyancers and mortgage advisors, has now fully launched...
12 November 2019
From: Breaking News

Belvoir has struck an innovative eight-year exclusivity agreement with Dacres, the 20 office estate agency network based in Yorkshire, to deliver...
08 November 2019
From: Breaking News

Who are you and what does it say on your business card? Jason Wilson, mio Account Manager What is mio and what does...
05 November 2019
From: 60 Second Interview

Relocation Agent Network has revealed a new competition in which member agents can win tip to £5,000. RAN currently offers four customer...
05 November 2019
From: Breaking News

This week’s Natter is dedicated to three contrasting agencies doing things differently, from a recently established hybrid to a design-led, Insta-friendly...
02 November 2019
From: Features

The phrase ‘death of the high street’ can be found in nearly any publication in any given week. And for fair...
02 November 2019
From: Features

The Australian agent is a very different beast to his or her British counterpart - no surprises there. And it’s not...
29 October 2019
From: Sponsored Content

Hello and welcome to a new week - one with darker evenings and colder days. But there is still plenty of activity...
28 October 2019
From: Breaking News

Enhanced customer care strategies, relationship-building schemes, cost-cutting measures and new revenue streams can’t help the lettings industry if the fundamental underlying...
23 October 2019
From: Features

There has been a real wind of change in estate agency and over the last 18 months we have seen the...
16 October 2019
From: Features

Upad, the national online letting agent set up by entrepreneur James Davis has announced that it is “closed to new business”...
15 October 2019
From: Sponsored Content

Midlands estate agency Centrick has launched a new specialist division to focus on the luxury homes market across the West Midlands...
11 October 2019
From: Breaking News

The boss of a 15+ branch estate agency group has explained how he thinks regulation could 'ruin' the estate agency industry. Simon...
10 October 2019
From: Breaking News

The estate and letting agencies which have provided the most consistent levels of high customer service are to be recognised with...
08 October 2019
From: Breaking News

An independent estate agency has committed its future to the high street by moving one of its offices to a more...
03 October 2019
From: Breaking News

A story from America caught my eye this week. It’s about a company called Curbio partnering with another called The Keyes...
25 September 2019
From: Breaking News

The Federation of Independent Agents, the new trade group set up in May, is holding its first conference this week. The FIA...
24 September 2019
From: Breaking News

In a previous Natter, I promised to talk more about CRMs – and here I stick to that promise. Following on from...
21 September 2019
From: Features

Who are you and what does it say on your business card? I’m Simon Trippett – Partner at The Property Centre. What services...
18 September 2019
From: 60 Second Interview

A hybrid estate and lettings agency operating currently in Manchester, Liverpool and others parts of the north of England has told...
18 September 2019
From: Breaking News

One of the biggest changes seen in the property market over the last decade is technology growth. With the likes of Rightmove...
11 September 2019
From: Features

Purplebricks has spent £26.7m on marketing in the past year - that represents £382 per instruction. The figures, revealed in the agency’s...
11 September 2019
From: Breaking News

Franchise giant Hunters says its branch network has now hit 200 following a spate of acquisitions in the first half of...
06 September 2019
From: Breaking News

They will be the doctors, lawyers, teachers, thinkers, leaders and captains of industry of the not too distant future, but is...
24 August 2019
From: Features

With the often negative portrayal of agents in the media and popular culture, you might ask yourself why anyone would want...
10 August 2019
From: Features

Have you asked yourself why technology is so important in letting agency today? Just look around and you will know why. Almost...
03 August 2019
From: Features

An online agency which last autumn said it wanted to have as much as a three per cent market share of...
23 July 2019
From: Breaking News

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...
20 July 2019
From: Features

A survey of property sellers has revealed that 'achieving the asking price' (43%) and 'selling properties quickly' (35%) are the most...
03 July 2019
From: Breaking News

In the second part of my exploration of startups, I talk to a number of people with lived experience of creating...
29 June 2019
From: Features

All the most successful startups of recent years – from Airbnb and Uber to Just Eat and Deliveroo – have melded...
15 June 2019
From: Features

Fine & Country has a new office in Hampshire as a result of an independent which has joined its network. Hampshirewide is...
11 June 2019
From: Breaking News

A recent survey conducted by comparison website GetAgent found that traditional high street agents have been given a firm thumbs up...
06 June 2019
From: Sponsored Content

Traditional High Street estate agents have been given the thumbs up by sellers in a new survey of over 5,000 vendors...
31 May 2019
From: Breaking News

A London independent agency has joined the franchise network of Hunters. Regent 2000 Properties, which operates in Camden Town, is seeing its...
31 May 2019
From: Breaking News

Earlier this month we celebrated the 16th annual ESTAS Awards, once again hosted by TV property expert Phil Spencer. The glittering ceremony...
25 May 2019
From: Features

What a great time to be a letting agent. In decades, never has there been so much change. As you’re well aware,...
25 May 2019
From: Features

As we move closer to the halfway point of 2019, property market conditions for agents and their clients remain challenging. Brexit may...
22 May 2019
From: Features

Whether you love or hate it, Purplebricks has undoubtedly left its mark since arriving on the scene in 2015 – much...
18 May 2019
From: Features

Consumer habits have changed massively over the past few years, and regardless of which market you operate in, being able to...
15 May 2019
From: Features

Here at Estate Agent Today, we're always pleased to highlight the lengths the best agents will go to provide outstanding customer...
14 May 2019
From: Breaking News

The scores have been counted and the results are in for the 2019 ESTAS Awards, sponsored by Zoopla. On Friday, over 1,000...
13 May 2019
From: Breaking News

For the industry's football lovers, the notable achievements and never-say-die attitude of both Liverpool and Tottenham Hotspur on the European stage...
10 May 2019
From: Breaking News

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...
08 May 2019
From: Features

The organisers of next week’s ESTAS Estate & Letting Agent Awards, the biggest and glitziest event on the industry calendar, have...
02 May 2019
From: Breaking News

With the UK population spending longer in rental accommodation, due to the upfront expense of buying a home, their time and...
01 May 2019
From: Features

The new Federation of Independent Agents - scheduled to launch this week - has revealed a partnership with reviews platform Feefo. The...
29 April 2019
From: Breaking News

Humberts, the agency which was one of the first to ditch High Street offices in favour of fewer larger hubs, has...
25 April 2019
From: Breaking News

With Easter now upon us (happy Easter, by the way, and hope you’re enjoying the long weekend, the Easter eggs and...
20 April 2019
From: Features

It has been a long time coming, but the tenant fees ban, which forbids landlords and letting agents in England from...
13 April 2019
From: Features

The recent ARLA Propertymark conference featured a hugely interesting line-up of speaks and session during a watershed time for the lettings...
13 April 2019
From: Features

There was a time when the mere mention of the financial services industry brought with it scorn and mistrust. The issues arising...
13 April 2019
From: Features

UK estate agents charge the lowest commission out of any nation in the European Union, according to a recent study by...
09 April 2019
From: Sponsored Content

Every estate agency applying to join a new group for independents will be mystery shopped in a bid to ensure it...
09 April 2019
From: Breaking News

It’s a testing time for the property industry, amid Brexit fears, a slowing market and the looming tenant fees ban. There’s no...
03 April 2019
From: Features

When they first came onto the scene, online-only estate and lettings agents were predicted to swiftly spell the end for traditional...
30 March 2019
From: Features

An estate agency which was set up in south Wales late last year is opening a new branch that it describes...
19 March 2019
From: Breaking News

Regional agency Prospect, which already has offices in Berkshire and Surrey, has opened its 10th office at Farnborough in Hampshire. Last year Prospect...
18 March 2019
From: Breaking News

The best suppliers to the estate and letting agent sector for customer service have been announced by the ESTAS in the...
13 March 2019
From: Breaking News

Hello and welcome to this week’s PJT, your weekly chance to catch up on major moves in our industry. Everyone here has...
11 March 2019
From: Breaking News

The ESTAS has released details of those agents and suppliers to the industry who have been shortlisted for the most prestigious...
08 March 2019
From: Breaking News

Competition for landlords will be fiercer than ever this year. Landlords are facing a raft of changes and will likely be...
06 March 2019
From: Features

The former chief information officer of Foxtons has taken a senior position at Hunters. The appointment of Dan Rafferty as Hunters’ chief operating...
05 March 2019
From: Breaking News

Well-known Essex and Hertfordshire agency Mullucks Wells is rebranding as part of the Hunters Group. Mullucks Wells will remain independently owned but...
28 February 2019
From: Breaking News

A new training and development team has been set up by Connells Group. It’s designed - in the company’s words - “to...
21 February 2019
From: Breaking News

We all know the three essential things an estate agent must have on their website include the ability to be able...
13 February 2019
From: Features
08 February 2019
From: Breaking News

The Property Ombudsman’s annual conference is to hear from the chair of the government’s ‘Property Agents Working Group’ - just days...
07 February 2019
From: Breaking News

A major restructuring of LSL Property Services has just been announced to shareholders, with substantial numbers of branch closures. The statement says...
05 February 2019
From: Breaking News

Outsourcing. Everyone has an opinion on it and there’s a stigma surrounding it in the lettings industry. But get this…letting agents ARE...
01 February 2019
From: Sponsored Content

When it comes to letting a property, it is important that landlords and renters have faith in their agent. The more...
26 January 2019
From: Features

The government policies and enforcement plans for anti-money laundering measures are set to take centre stage at next month’s annual conference...
22 January 2019
From: Breaking News

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...
19 January 2019
From: Features

Recent years have seen tighter regulation and new legislation hit the lettings industry. Combined with the fee ban, there is no...
10 January 2019
From: Sponsored Content

With the speed of property sales continuing to slow and no end to the sluggishness in sight, it’s time to take...
09 January 2019
From: Features

It is something of an understatement to say that we are in challenging times. BREXIT is unresolved and we wait with...
18 December 2018
From: Sponsored Content

There are only a few days left for agents, brokers and suppliers to enter the ESTAS 2019 - closing date is...
18 December 2018
From: Breaking News

Hello and welcome to this week’s PJT - and while it may be just days to Christmas, there’s still plenty of...
17 December 2018
From: Breaking News

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...
15 December 2018
From: Features

The UK renting demographic is diversifying at a rapid pace. While the current market poses many challenges for traditional letting agents,...
05 December 2018
From: Features

PropTech has been mainstream for a few years now, and as more agents are familiar with the range of products and...
01 December 2018
From: Features

The man responsible for defining John Lewis’ legendary customer service, and preserving its Never Knowingly Undersold pledge, is to address the...
13 November 2018
From: Breaking News
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Who are you and what does it say on your business card? It just says “Agent” for, at the end of the...
08 November 2018
From: 60 Second Interview

One of Emoov’s agents in the field has contacted Estate Agent Today to give an insight into how the agency has...
05 November 2018
From: Breaking News

Agents may sometimes have a tense relationship with conveyancers but admit it - when our legal colleagues are good, they are...
01 November 2018
From: Breaking News

A recent 'red flag alert' report from an insolvency firm warned that the number of real estate businesses defined as being...
31 October 2018
From: Sponsored Content

One of London’s best known estate agencies marks its 25th anniversary this month, having started with just two branches in one...
24 October 2018
From: Breaking News

A new online agency says it is currently focussing on one large city but will expand to cover the whole of...
23 October 2018
From: Breaking News

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...
20 October 2018
From: Features

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...
13 October 2018
From: Features

More than half of home owners now use online reviews to choose their estate agent when putting their property on the...
10 October 2018
From: Features

Yopa - the online agency with huge financial backing from Savills - has attracted a Knight Frank agent to become its...
27 September 2018
From: Breaking News

An estate agency comparison website claims the rise of online and hybrid estate agencies has obliged traditional agents to be more...
24 September 2018
From: Breaking News

Viewber has announced that it’s just completed its 35,000th outsourced viewing, reflecting a jaw-dropping 460 per cent rise in just a...
11 September 2018
From: Breaking News

Fresh data from a PropTech firm suggests that 'conveyancer absenteeism' is causing severe delays to property transactions. When You Move reports that...
06 September 2018
From: Breaking News

Some 175,000 pieces of data relating to service in the conveyancing sector have been provided by 7,000 consumers for the second annual Conveyancer Awards...
06 September 2018
From: Breaking News

A new estate agency has opened its doors in North London, despite operating in what it describes as a 'weak' London...
04 September 2018
From: Breaking News

Yopa, which says it is the second largest hybrid agency when measured by listings, has received a major new £20m investment. Savills -...
28 August 2018
From: Breaking News

For too long the private rented sector has been complacent towards customer satisfaction. In the changing rental landscape, the smartest letting...
25 August 2018
From: Features

After gaining my MBA qualification from Edinburgh Business School in 2005, I took careful consideration over my career moves and prospective...
22 August 2018
From: Features

A PropTech firm has adopted the unusual position of claiming some agencies deliberately over-value properties in a bid to win instructions. Agent...
14 August 2018
From: Breaking News

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...
11 August 2018
From: Features

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...
11 August 2018
From: Features

Making my way to our London office on a busy commuter train, my mind got busy thinking about the new do-it-yourself...
04 August 2018
From: Features

The big story to break this week in the property world was the announcement by the new owner of Humberts that...
28 July 2018
From: Features

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...
25 July 2018
From: Features

A ‘disruptor’ tech company claims that large numbers of people are dissastisfied with the conveyancing element of house moves, with many...
09 July 2018
From: Breaking News

Who are you and what does it say on your business card? Tom Cummuskey Sales & Marketing Manager … Fast approaching double...
27 June 2018
From: 60 Second Interview

Hello - if it’s Monday, it must be Property Jobs Today, your chance to see a snapshot of the key moves...
18 June 2018
From: Breaking News

Having recently attended FUTURE: PropTech in London, it struck me just how far the integration of property and technology has progressed...
09 June 2018
From: Features

Last time out I looked at the growing importance of content, social media and design – but these should only form...
02 June 2018
From: Features

National franchise agency Hunters has announced the opening of its latest branch in the Welsh town of Llandrindod Wells. The agency's third...
24 May 2018
From: Breaking News

Respected industry spokesperson Kristjan Byfield is continuing his fightback against the negative coverage of the agency industry in the mainstream press...
23 May 2018
From: Breaking News

Well last week was interesting. The column about my decision to put the property on with a letting agent went viral. This was...
23 May 2018
From: Breaking News

It will be 'business as usual' for Humberts following the announcement of its sale to Natural Retreats, says the agency's new...
22 May 2018
From: Breaking News

The Property Ombudsman has issued its annual report for 2017 and there’s good news for the estate agency side of the...
17 May 2018
From: Breaking News

Gone are the days of having to rush back to your office every time you win an instruction to market the...
16 May 2018
From: Features

Hello and welcome to this week’s Property Jobs Today, our weekly feature on who’s moving where throughout our industry. And it’s...
14 May 2018
From: Breaking News

Floor plan software provider Metropix celebrated their win at The ESTAS on Friday by announcing an upcoming landmark. Having scooped the “Best...
03 May 2018
From: Sponsored Content

The Guild of Property Professionals has launched a series of regional roadshows with a target of enhancing the success of independent...
01 May 2018
From: Breaking News

The final winners’ list for this year’s ESTAS Awards has just been published with the ‘Best In County’ agents named -...
26 April 2018
From: Breaking News

The Guild of Property Professionals has given details of a strong field of potential winners in this week’s ESTAS awards. This year...
17 April 2018
From: Breaking News

It’s under two weeks to The ESTAS 2018 held in London on Friday April 20. It’s the biggest and best bash in...
09 April 2018
From: Breaking News

Welcome to this week’s Property Jobs Today, our regular look at key moves inside our industry. Next week there’s no PJT as...
26 March 2018
From: Breaking News

For many estate agents seeking to become entrepreneurs, the idea of starting their own business is undoubtedly daunting, especially when going...
17 March 2018
From: Features

Welcome once again to Property Jobs Today, the notice-board for agents, suppliers and other property professionals moving within, out or in...
12 March 2018
From: Breaking News

The troubled Countrywide group has this morning revealed its recovery plan to get - in its words - ‘back to basics’...
08 March 2018
From: Breaking News

A Cotswolds-based agency has expanded to a second office and says it has plans to develop further in the region. Move was...
08 March 2018
From: Breaking News

A EweMove branch operating from a franchisee’s home in Staffordshire has taken over the running of a bricks and mortar agency. EweMove’s...
02 March 2018
From: Breaking News

Foxtons has reported its 2017 figures to shareholders and the City this morning and as expected they show sharp falls in...
28 February 2018
From: Breaking News

We think about technology all the time. At least, I do. And there’s nothing left in property that technology hasn’t touched...
28 February 2018
From: Breaking News

Hello and welcome to this week’s Property Jobs Today. If you haven’t caught this feature before, it’s a regular Monday opportunity...
26 February 2018
From: Breaking News

Yopa, the online agency with financial backing from Savills and LSL Property Services, is the latest online firm to launch a...
15 February 2018
From: Breaking News

House Network, which describes itself as the UK’s first online estate agency, is using TV advertising to promote a new "20-point...
14 February 2018
From: Breaking News

A range of factors - including fierce competition under the supplied housing market, rising property prices and political uncertainty – have...
08 February 2018
From: Sponsored Content

I had an interesting meeting last week with a VR company called Garou. Based in New York, they claim to have...
07 February 2018
From: Breaking News

The ESTAS Group has announced that it now accepts Feefo reviews as part of its agency awards process. The ESTAS Group’s Estate...
01 February 2018
From: Breaking News

The ESTAS Group has announced record entries for its 2018 estate and letting agents awards. The national award scheme - which recognises...
25 January 2018
From: Breaking News

Purplebricks has announced that former Countrywide director Lee Wainwright has been appointed chief executive officer of the hybrid agency’s UK operations...
09 January 2018
From: Breaking News

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...
06 January 2018
From: Features

Well, I don’t know about you but after the holidays I've got an imprint just below my navel where my belt...
03 January 2018
From: Breaking News

Hybrid estate agency eMoov has announced a new hire as chief operating officer with the remit of driving growth. Guy Halfhead has previously...
11 December 2017
From: Breaking News

As we hurtle towards the end of 2017, it’s time to reflect on the year that’s just been. Even better, this property-based...
25 November 2017
From: Features

The Guild of Property Professionals is partnering with the ESTAS to introduce greater customer service elements into its 2018 awards. Gold and...
14 November 2017
From: Breaking News

What does your role involve? By answering my estate agent clients’ telephone calls, I assist in their day-to-day office needs. An...
13 November 2017
From: Sponsored Content

Winter seems to be firmly with us now, if the plunging temperatures are anything to go by. After a ridiculously mild...
11 November 2017
From: Features

We recently witnessed the Bank of England's Monetary Policy Committee (MPC) increase the base interest rate for the first time since...
07 November 2017
From: Sponsored Content

Purplebricks has issued the briefest-of-brief statements to the City and the company's investors to assure them it is "on course". The latest...
07 November 2017
From: Breaking News

Pressure is continuing to build on the government to reform stamp duty in next month’s Budget. Firstly a group of senior financial...
20 October 2017
From: Breaking News

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...
14 October 2017
From: Features

There’s much said in the mainstream press about estate agency fees and how costly they can be for consumers. But one point...
11 October 2017
From: Sponsored Content

In just 10 days time on Friday week the inaugural ESTAS Conveyancer Awards take place. The organisers have issued a ‘what...
10 October 2017
From: Breaking News

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...
09 October 2017
From: Sponsored Content

The UK is home to four million leasehold properties in private ownership, according to government figures. The majority of which require...
30 September 2017
From: Features

What does your role involve? As team manager for the property team, I make sure PAs and clients are happy and...
21 September 2017
From: Sponsored Content

A former Savills agent and a former Sotheby’s and Knight Frank agent have joined forces to launch a new property consultancy...
18 September 2017
From: Breaking News

The Guild of Property Professionals has launched a partnership with the ESTAS Group, which runs the customer feedback platform and customer...
13 September 2017
From: Breaking News

Many industries in the UK are currently facing a tumultuous time as the great unknown of Brexit looms on the horizon...
09 September 2017
From: Features

Hunters’ figures for the six months to the end of June show small rises in income and turnover but a substantial...
08 September 2017
From: Breaking News

Some customers dislike entering traditional estate agency branches, occasionally feeling 'like prey' for sales staff when they enter. This is one of...
07 September 2017
From: Breaking News

The ESTAS Group has today revealed the shortlist for its inaugural Conveyancer Awards. Over 5,000 customers have completed a survey about the...
06 September 2017
From: Breaking News

Customer service is a definitive priority for prospective borrowers when choosing a mortgage lender. This is according to a study of over...
05 September 2017
From: Breaking News

When a tenant failed to pay any rent after the first month his tenancy last year, the landlord did not expect...
26 August 2017
From: Features

For the second successive week the Advertising Standards Authority has banned an online estate agency’s advertisement. Last week it was HouseSimple and...
23 August 2017
From: Breaking News

The chief executive of online estate agency eMoov - which has raised £9m in its latest investment round - says “more...
22 August 2017
From: Breaking News

Even if you didn’t watch it, you’ve almost certainly heard about it by now. The recent BBC Watchdog exposé of Purplebricks has...
09 August 2017
From: Breaking News

Independent high-end estate agency Galbraith, which operates mostly in Scotland, says local knowledge is key to good customer service - and might...
04 August 2017
From: Breaking News

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...
03 August 2017
From: Breaking News

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...
22 July 2017
From: Features

Living next to inconsiderate neighbours can be a nightmare, but letting to bad tenants can prove costly, especially when issues, which...
08 July 2017
From: Features

The fees charged by estate agents receive a lot of coverage in the press - and rarely for positive reasons. Negative...
06 July 2017
From: Sponsored Content

The Guild of Property Professionals, which earlier this month merged with easyProperty, has now announced a new link up, this time...
21 June 2017
From: Breaking News

An estate agent claims that chain management tool View My Chain has helped his firm to deal with chains involving online...
19 June 2017
From: Breaking News

A one branch independent estate agency has this week launched a fixed-fee sales option alongside its traditional commission-based service. WH Breading, which...
14 June 2017
From: Breaking News

We live in world where the online economy is just as important as the offline economy. Whether your business is online...
12 June 2017
From: Sponsored Content

Any good estate agent knows that they have to be available for customers when they need them. But many forget that...
01 June 2017
From: Sponsored Content

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...
27 May 2017
From: Features

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...
27 May 2017
From: Features

The best estate and letting agents in the UK were recognised at the prestigious ESTAS luncheon and ceremony, which was held...
20 May 2017
From: Features

Our recent roundtable on the proposed ban on tenant fees generated ten tips for growing a lettings business. We’re exploring each tip in more...
20 May 2017
From: Features

Over 1,000 guests celebrated the success of the industry at the 14th annual ESTAS awards on Friday. The event, which is sponsored...
15 May 2017
From: Breaking News

Purplebricks has this morning issued its latest trading update, reporting what it calls "strong growth" in the UK and updating investors on...
04 May 2017
From: Breaking News

First impressions are the most important when meeting new people and this is no less true for new customers finding your...
02 May 2017
From: Sponsored Content

I was recently contributing to whitepaper by a major bank about the future of the property industry and, as I was...
27 April 2017
From: Breaking News

One of the biggest days of the year for agents takes place just two weeks tomorrow when The ESTAS take place...
27 April 2017
From: Breaking News

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...
26 April 2017
From: Breaking News

Legal Eye has been announced as the latest organisation to support the new customer service awards for the conveyancing sector launch...
18 April 2017
From: Breaking News

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...
13 April 2017
From: Sponsored Content

A debate on customer service in the agency industry has been arranged for later this month between leading lights from both...
11 April 2017
From: Breaking News

Hunters has boosted its office network over the 200 mark through the acquisition of Besley Hill, one of the longest established...
22 March 2017
From: Breaking News

A survey of over 2,000 sellers who used online agency eMoov reveals that review websites were the overwhelmingly largest driver of...
20 March 2017
From: Breaking News

Excuse the puntastic (or not) title, but as you’ve no doubt already deciphered I took a trip northwards a couple of...
11 February 2017
From: Features

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...
04 February 2017
From: Features

Lots of people buy new-build due to the perceived lack of hassle with maintenance, as they are built to the latest...
28 January 2017
From: Features

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...
17 December 2016
From: Features

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...
14 December 2016
From: Breaking News

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews. Amazon, amongst...
03 December 2016
From: Features

A debate discussing how online and traditional estate agency would develop in the future, organised by City investment consultancy Jefferies, has...
09 November 2016
From: Breaking News

Graham Norwood recently wrote that it’s going to be harder than ever to predict the shape of the property market in...
05 November 2016
From: Features

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...
22 October 2016
From: Features

In recent weeks I have been carrying out question and answer sessions with some of the key figures in the property...
14 October 2016
From: Features

Conveyancing is the most complained about area of law in England and Wales – accounting, on average, for nearly a quarter...
14 October 2016
From: Features

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...
12 October 2016
From: Breaking News

The Apprentice returns this evening on BBC1 at 9pm and, as usual, there’s a property person amongst the 18 hopefuls seeking...
06 October 2016
From: Breaking News

This week we have the Head Shepherd of EweMove, Glenn Ackroyd, in the hotseat. He’s been co-owner of EweMove Sales and Lettings,...
30 September 2016
From: Features

Countrywide’s former senior management rejected an invitation to buy 10 per cent of eMoov for £100,000 five years ago, according to the...
08 September 2016
From: Breaking News

Three agents have been announced as winners of The ESTAS Agent of the Month competition for July. Each secured their success...
18 August 2016
From: Breaking News

It’s a familiar theme – kids doing charity trips and needing sponsorship or raffle prizes to help fund their fares. If we...
29 July 2016
From: Features

A client recently told me how much their estate agency spends on advertising and marketing every year. It wasn’t pennies, and even...
22 July 2016
From: Features

An estate agency owned by Countrywide has relaunched with what it calls “an innovative, premises-free business model that seeks to redefine...
21 July 2016
From: Breaking News

The Zoopla Property Group have been confirmed as headline partner once again for The ESTAS next year. The ESTAS is a...
06 July 2016
From: Breaking News

It’s official; the estate agency business is tougher than ever. Contrary to perceptions that may exist amongst observers and even clients, the...
24 June 2016
From: Features

With more house-hunters than ever now starting their search for a new home by typically looking online on one of the major...
17 June 2016
From: Features

Significant national events such as elections and, in this case, referendums bring with them a level of uncertainty. No-one can predict...
17 June 2016
From: Features

Dear Sales Doctor, I'm aware I sound robotic when qualifying an applicant and don't know how to change it; any ideas? When an...
03 June 2016
From: Features

Some 82% of consumers say they would prefer to work with a 'personal agent' who can manage the whole process of...
25 May 2016
From: Breaking News

Estate agents are being urged to prepare for a surge in enquires after the Bank Holiday weekend. Telephone answering service Moneypenny claims...
24 May 2016
From: Breaking News

Q: What does it say on your business card? Director of Business Development Q: Who are PayProp? PayProp is an automated payment and reconciliation...
12 May 2016
From: 60 Second Interview

Tepilo, the online agency set up by Sarah Beeny, has come out fighting after The Times newspaper accused it of ‘hiding’...
12 May 2016
From: Breaking News

Purplebricks Group has issued a trading statement to the City - with another dramatic revenue increase and a claim that the...
11 May 2016
From: Breaking News

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...
10 May 2016
From: Features

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away. The client,...
06 May 2016
From: Features

Winners’ reactions and views from a fantastic day of celebration! The Kings Group scooped the gold award for Best Estate Agent in...
25 April 2016
From: Features

The People Awards, which honour the very best individuals in residential agency for 2016, are one of the highest accolades any...
20 April 2016
From: Features

Estate Agent Today can reveal that Bob Scarff, the head of Countrywide’s estate agency business until last May, has become a...
18 April 2016
From: Breaking News

This week, as the title suggests, I turn my attentions to the world of deposit protection schemes. Landlords have been legally obliged...
15 April 2016
From: Features

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...
15 April 2016
From: Features

This website recently published a piece ahead of the nationwide launch of our new property platform, Be Street Smart. It explained how...
01 April 2016
From: Features

Who are you? My name is Sham, I am based in the UK and my core experience is in running cross border...
29 March 2016
From: 60 Second Interview

As any marketer will tell you, the marketing mix in its most basic form is made up of 4 P’s: Price,...
12 March 2016
From: Features

Estate Agent Today can reveal that Bob Scarff, the head of Countrywide’s estate agency business until last May, has become a...
09 March 2016
From: Breaking News

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...
07 March 2016
From: Sponsored Content

A record 30,000 surveys have been submitted to the organisers of The ESTAS awards on the performance of estate and letting...
01 March 2016
From: Breaking News

Karl Tatler Estate Agents & Lettings - recently annointed at Estate Agency of the Year at the Sunday Times annual awards...
25 February 2016
From: Breaking News

Estate Agent Today understands that one of the country’s most successful marketing experts, Helen Normoyle, is set to join Countrywide as...
18 February 2016
From: Breaking News

The year is already in full swing with some agents on holiday in the next few days - and deserving a...
12 February 2016
From: Breaking News

Countrywide is going to announce “in the very near future” that it is taking a stake in two tech start-up companies...
11 February 2016
From: Breaking News

New partners have been announced for The ESTAS Group's annual awards event taking place in London in April. The headline sponsor remains...
11 February 2016
From: Breaking News

The City consultancy which advises Purplebricks says the online agency will break even in terms of its month-to-month activities by the...
27 January 2016
From: Breaking News

Wigan-based agent Ashtons has won the latest Estas Estate Agent of the Month title. The accolade was achieved due to the...
21 January 2016
From: Breaking News

First of all, welcome back everyone. Hope everyone had a great and relaxing break for Christmas and New Year. (Is anyone...
15 January 2016
From: Features

Do you remember Martha Lane-Fox? She was the poster girl for lastminute.com and an icon of the dot.com bubble that ended...
15 January 2016
From: Features

Countrywide’s chief executive Alison Platt is to become a non-executive director of Tesco. The announcement by the supermarket to the City this...
14 January 2016
From: Breaking News

A survey of 1,000 members of the public suggests that 60 per cent of people would prefer to buy or sell a...
06 January 2016
From: Breaking News

The ESTAS organisation has announced its latest Estate Agent Of The Month award - and the victor for November is a...
10 December 2015
From: Breaking News

After visiting the Fairfield showroom in the Fleet office, Simon Silby at James Griffin Estate Agents decided to meet with a...
30 November 2015
From: Sponsored Content

When it comes to the regulation of the conveyancing industry, this question is a topic of open and ongoing debate. Licensed conveyancers...
20 November 2015
From: Features

It’s rare for an incumbent to pivot to a disruptive business model, even in the face of compelling logic that they...
30 October 2015
From: Features

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...
02 October 2015
From: Features

Unbelievable transformation from start to finish Harper & Woods Estate Agents approached Fairfield Displays with an idea of creating a stylish and...
07 September 2015
From: Sponsored Content

Like many people these days I rarely make a significant purchase without first checking out online reviews. Whether it’s for a...
04 September 2015
From: Features

Connect branch networks, automate sales and marketing and highlight business opportunities with Rezi’s agile cloud platform Rezi Premium is more than a...
19 August 2015
From: Sponsored Content

Three agents have been announced as winners of The ESTAS Agent of the Month competition - with Butters John Bee the...
19 August 2015
From: Breaking News

Estate agents want systems that deliver power, speed and mobility. Increase efficiency, reduce admin, offer a personalised service and increase your income...
04 August 2015
From: Sponsored Content

The ESTAS, the longest and largest awards ceremony in the residential agency industry, has outgrown its old venue and is moving...
24 July 2015
From: Breaking News

The rising phenomenon of agent-rating and review websites is a topic that seems to have caused considerable division and controversy among...
10 July 2015
From: Features

Three agents have been announced as winners of The ESTAS Agent of the Month competition for June. The Tring branch of...
08 July 2015
From: Breaking News

The annual RESI conference, usually dominated by developers and debates over housebuilding totals, is this year to include a discussion on...
07 July 2015
From: Breaking News

The first step is making a commitment to providing good customer service. Then sign up to AgentTracker and we’ll get you...
02 July 2015
From: Sponsored Content

Agent Tracker has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme...
25 June 2015
From: Sponsored Content

Q: What does it say on your business card? The support network for quality agents Q: Who is Agent Tracker? Agent Tracker...
10 June 2015
From: 60 Second Interview

The Property Ombudsman (TPO) scheme has announced that its first ever conference will take place in October. ‘Raise Your Standards’ is being...
05 June 2015
From: Breaking News

So spring has sprung and the Hare is on the loose. After a very long gestation period, the Veyo leveret has...
29 May 2015
From: Features

Q: Tell us about Kristina Grimes. I am the Sales Director of Dezrez, one of the leading providers of estate agency software....
28 May 2015
From: 60 Second Interview

www.dezrez.com/rezi Whilst the estate agency market has accelerated over the last ten years, it’s fair to say that technical innovation in the...
27 May 2015
From: Sponsored Content

Roy Fuller, owner at Everything Lettings’, says: for just £25 per week you can have in place our emergency helpline 365...
21 May 2015
From: Sponsored Content

As the nation finally gets to cast its vote at the polling booths, telephone answering specialist, Moneypenny has reported a dramatic...
07 May 2015
From: Sponsored Content

The presupposed notion still exists that new online agents are ‘tech savvy’ whilst the seemingly old fashioned high street agents are...
06 May 2015
From: Features

Q: What does it say on your business card? I’m actually new at the company so haven’t got mine yet but when...
22 April 2015
From: 60 Second Interview

Mike Poole was keen to update the window display of his Middlesbrough branch and decided that LED Light Pockets™ were the...
22 April 2015
From: Sponsored Content

Regents Estate Agents and Mortgages (REM) contacted Fairfield with the intentions of updating their old displays with bright LED Light Pockets™....