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KEYWORD "Customer Service" - 100 RESULTS
Connells Group becomes first estate agency to be NHQB accredited supplier

Connells Group has become the first estate agency brand to be named an accredited supplier by the New Homes Quality Board...

09 April 2024

From: Breaking News

EweMove partners with View Agents

Kerfuffle-owned View Agents has launched a new partnership with EweMove. Ewemove agents will be able to use the reviews platform to highlight...

21 March 2024

From: Breaking News

How technology can create more certainty amidst the chaos of chain breaks

The ripple effect of a property sale that falls through is, without exception, one of the most frustrating and disappointing events...

20 March 2024

From: Features

Knight Frank wins customer service award

The UK Residential division of agency and property brand Knight Frank has won the ‘Best Customer Satisfaction Strategy Award’ at the UK Customer...

18 March 2024

From: Breaking News

Fine & Country honours top performers

Forget the Oscars, the biggest even in town last week was the Fine & Country International Annual Conference and Awards Gala. The...

13 March 2024

From: Breaking News

Take advantage of a better market

Reading the news on Estate & Letting Agent Today every day (as I’m sure you all do, too), there appears to...

17 February 2024

From: Features

Experienced property professionals launch new estate agency

A team of seasoned industry professionals with a combined experience of more than 140 years is set to launch a new...

09 February 2024

From: Breaking News

Reapit trials chatbot as it shows its artificial intelligence

Reapit has unveiled a range of artificial intelligence (AI) initiatives to support agents. The agency software provider has launched an AI-powered property...

06 February 2024

From: Breaking News

5 Proptech Predictions for the Private Rental Sector in 2024

The private rental landscape has been undergoing a profound transformation, with technology playing a pivotal role in shaping the way tenancies...

13 December 2023

From: Features

New family takes on Hunters’ flagship office

One of Hunters’ flagship North East offices is under new family ownership. Experienced landlord Thom Swalwell is Hunters’ new franchisee in Sunderland,...

05 December 2023

From: Breaking News

OneDome launches Premier Agent list

OneDome has launched a new service tailored to benefit prospective buyers and sellers. The homebuying platform has launched Premier Agent, an invitation...

09 November 2023

From: Breaking News

ESTAS Awards include new categories marking industry excellence

The annual ESTAS Awards have seen 1,000 people from across the industry witness a string of winners, including new categories celebrating...

24 October 2023

From: Breaking News

That’s a rap! Music video celebrates ESTAS Awards’ anniversary

TV property guru Phil Spencer has backed the latest hip hop track commissioned by Made Snappy 360 to celebrate the 20th...

17 October 2023

From: Breaking News

Guild agents reach reviews milestone

The Guild of Property Professionals is celebrating reaching 13,000 ESTAS reviews. This has given the network an average customer service rating of 96.6%.  Based on...

17 October 2023

From: Breaking News

Property Natter - Prime suspects in a same-day delivery world

Proptech – it’s a people thing. It might seem like a strange thing to say but the best of tech is a...

14 October 2023

From: Features

What do buyers and sellers really want from their estate agent?

The stats on the slowing market are widely known, but a slowdown is by no means doom and gloom – it’s...

14 October 2023

From: Features

 Exceptional customer service ‘key to winning instructions’

Customer service has been identified as one of the most important attributes when using an estate agent. A poll of 600 consumers...

02 October 2023

From: Breaking News

Homeowners facing ‘Christmas mortgage crisis’ - warning

Around half a million mortgage-holders are facing an imminent financial shock as their fixed deals end in the run-up to Christmas...

20 September 2023

From: Breaking News

The only way is ethics! New ethical agent network launches

Industry partner Jerry Lyons is launching a new network to support independent ethical estate agencies. The Ethical Agent Network (EAN) aims to...

11 September 2023

From: Breaking News

Zoopla highlights agency customer support improvement 

Increasing numbers of customer service issues have been resolved since Zoopla outsourced its support department, the portal claims. Zoopla outsourced its customer...

07 September 2023

From: Breaking News

Why do agents outsource their calls

As estate agents, it is important to make sure that your business is efficient and cost-effective. One of the ways to...

01 September 2023

From: Sponsored Content

Top Tips For Social Media Marketing – Part 1

Social media has moved on from being a “nice to have” to a necessity for most businesses, but how do you...

14 July 2023

From: Marketing & Social Media

Accelerating growth: the key advantages of implementing a CRM

By adopting a top-notch Customer Relationship Management (CRM) solution, you're not only opening doors to acquiring new customers and nurturing existing...

05 July 2023

From: Sponsored Content

And the winners are... Guild honours members at 30th anniversary event

The Guild of Property Professionals has recognised the achievements of its members during its 30th anniversary celebration and awards ceremony. The awards,...

21 June 2023

From: Breaking News

Don't be fooled...'customer experience' isn't a replacement for 'customer service'

The phrase ‘customer experience’ is bandied around a lot these days, so much so that it’s sometimes easy to think that...

13 May 2023

From: Features

ESTAS Awards shortlist to be revealed with new gong up for grabs

Property industry customer review platform ESTAS is preparing to reveal its regional and national shortlists for their 2023 awards. The nominees for...

02 May 2023

From: Breaking News

Zoopla outsources customer service to improve agency support

Zoopla has outsourced its customer service operation for agents in a move that the portal said will improve the experience for...

28 April 2023

From: Breaking News

Deadline approaches for allAgents People Awards

Agency staff have little more than a week to ensure their allAgents profile is up to date so they can boost...

21 April 2023

From: Breaking News

Agency reviews platform wins award of its own

The ESTAS team may be known for its Customer Service Awards but it has now picked up a gong of its...

14 April 2023

From: Breaking News

Propertymark unveils heavyweight panel for industry conference

Propertymark has released details of a panel featuring several industry heavyweights at its much anticipated conference in June. Founder of emoov-turned-property-pundit and...

11 April 2023

From: Breaking News

Scottish firm named top estate agency for second year in a row

Innes & Mackay has been named the best estate agency in the north of Scotland for the second year in a...

04 April 2023

From: Breaking News

Land Registry analysis tool and sales platform unveil partnership

Land Registry analysis tool provider Veya has announced a partnership with home buying and selling platform adoor to help speed-up sales. Clients...

04 April 2023

From: Breaking News

Acclaimed actor lends his voice to Fine & Country radio advert

British actor Rupert Everett has swapped the big screen for the recording studio after becoming the new voice of a radio...

24 March 2023

From: Breaking News

New Homes Quality Board names accredited supplier for property contracts

Proptech firm Finch has been named as the latest supplier accredited by the New Homes Quality Board (NHQB). It joins other brands...

20 March 2023

From: Breaking News

Agents rank property portals and people as their most important assets

Agents may hate portal fees but have ranked property websites such as Rightmove and Zoopla as their most important digital asset. A...

14 March 2023

From: Breaking News

Do you have a plan of action for the year ahead?

With no ease up on the cost of living crisis, understandably many agents’ primary concern is whether or not their tenants...

11 March 2023

From: Features

Knight Frank wins award for customer service

The UK residential division of property consultancy Knight Frank has been awarded for its customer services. The agency brand won the ‘Best...

10 March 2023

From: Breaking News

Simplify brands receive new homes accreditation

Move with Us and Moving Made Easy have been awarded the New Homes Quality Board (NHQB) accreditation for their part-exchange and...

08 March 2023

From: Breaking News

The Guild celebrates hitting reviews milestone

The Guild of Property Professionals has achieved the milestone of more than 11,000 ESTAS reviews. The network has revealed it has reached...

08 March 2023

From: Breaking News

Agency website provider introduces AI tools

Agency website designer and marketing provider is starting to use artificial intelligence tool ChatGPT in the products it provides agents. ChatGPT AI...

23 February 2023

From: Breaking News

Land Registry aims to ‘minimise disruption’ amid new strikes

Next week may not be the best time for agents to chase conveyancers waiting for Land Registry information. The Public and Commercial...

22 February 2023

From: Breaking News

Agents Do Charity - charitable targets

Check out some of the latest charitable endeavours from agency and property brands this week. If you have a charitable event or...

17 February 2023

From: Breaking News

When the going gets tough, focus on your leaky bucket

As economic signs increasingly point to a contraction in the property market, competition for new business will inevitably heat up. But...

03 December 2022

From: Features

OnTheMarket wins customer service award for agency town halls

OnTheMarket has won a high-profile award for its customer service due to its agent town hall sessions. The portal has won the...

28 October 2022

From: Breaking News

Property Natter – property is holding its own despite the turmoil

I can’t really write about anything else this week, can I? Unless you’ve been living under a rock, you will have...

22 October 2022

From: Features

The ESTAS – who were the main winners on the night?

The ESTAS Customer Service Awards – which are often described as estate agency’s version of the Oscars – took place last...

19 October 2022

From: Breaking News

Lomond Group gains presence in major historical city

Agency acquirer the Lomond Group has further extended its national footprint after targeting a burgeoning city in North West England for...

17 October 2022

From: Breaking News

Property Natter – why brand reputation is more crucial for smaller firms

In tougher times – as is the case now, post-Covid, post-Brexit, cost-of-living crisis, war in Ukraine, etc – reputation and consumer...

08 October 2022

From: Features

Not clowning around! Regional agent honours top-performing agents

Beresfords recently hosted its annual summer party and awards ceremony to recognise and celebrate outstanding levels of achievement and dedication shown...

07 October 2022

From: Breaking News

Property Jobs Today - the movers, shakers and people in the news

There are no signs of a post-summer lull in the property jobs market. Here are some of the latest moves that took...

30 September 2022

From: Breaking News

Experts share secrets to successful learning and development for property pros

Over the last two years, the property industry has experienced unprecedented change through shifting market conditions and new regulations around compliance. To...

28 September 2022

From: Features

Forced into a corner with your CRM?

Choosing the right technology platform for your agency is hard. Getting it wrong is easy. The last thing you need is to...

06 September 2022

From: Sponsored Content

A Level results: Agency highlighted as viable career for school leavers

Estate agency brands have begun reaching out to school leavers as students received their A and T-Level grades yesterday. Top grades for...

19 August 2022

From: Breaking News

Customers must be at the heart of PropTech solutions, says white paper

The latest White Paper from the Institute of Residential Property Management (now part of The Property Institute) has called for customers...

11 August 2022

From: Breaking News

Conveyancing - Time for a Rethink?

Another piece about conveyancing? Seems like it's been a bit of free-for-all in the last couple of weeks on the woes...

06 August 2022

From: Features

Property Jobs Today - the movers, shakers and people in the news

The temperature may be heating up outside and there are also few signs of the jobs market cooling down for agents...

29 July 2022

From: Breaking News

Student accommodation: how to manage mass check-outs without a mess

As the mass student exodus from rented accommodation begins throughout the UK, Richard Abbots of Inventory Hive offers advice on how...

02 July 2022

From: Features

PropTech Today - why walled-off tech systems are no longer fit for purpose

Today’s consumers judge a business not just on the quality of its products, but also on their experience in using them....

15 June 2022

From: Breaking News

Record 600 names on ESTAS Awards shortlist

A record 600 firms and individuals have been shortlisted for the 2022 ESTAS Customer Service Awards. Sponsored by blockchain property network Coadjute,...

31 May 2022

From: Breaking News

Sellers 'snubbing' upfront agency fees

Homeowners may have become less willing to pay upfront fees to sell their home. Despite efforts by online-only brands such as Purplebricks...

19 May 2022

From: Breaking News

Agents Do Charity - bikes, boats and Bond

Fundraising efforts featuring bikes, boats and James Bond all feature in this week's edition of Agents Do Charity. Remember, if you have...

13 May 2022

From: Breaking News

New accolade announced for ESTAS Awards

Agents may be gearing up for this year’s ESTAS Customer Service Awards but there is another accolade that you could aim for next...

12 May 2022

From: Breaking News

ESTAS 2022 - award shortlists to be revealed from this Friday

The shortlists for this year’s much-coveted ESTAS awards will be revealed from the end of this week. The ESTAS Customer Service Awards,...

03 May 2022

From: Breaking News

Property Jobs Today - the movers, shakers and people in the news

The property recruitment market seems to be moving as fast as house prices. Here are some of the latest moves that took...

29 April 2022

From: Breaking News

Zoopla promises quicker leads for agents

Zoopla has launched a new tool that promises to speed up and improve how agents receive leads. The portal previously sent leads...

28 April 2022

From: Breaking News

EweMove sets out three-year franchise growth plan

EweMove managing director Nick Neill has set out plans to double the size of the franchise network by 2025 as the brand’s...

26 April 2022

From: Breaking News

The expansion continues…major sales and lettings deal for Linley & Simpson

A well-known Yorkshire estate agency has expanded into another of its prime locations after striking a major acquisition deal. Linley & Simpson...

22 April 2022

From: Breaking News

Fixing conveyancing recruitment? Online firm opens apprenticeship academy

A leading online residential conveyancing firm has opened its new headquarters and apprenticeship academy in Wirral, Merseyside, to try and help...

20 April 2022

From: Breaking News

Property Natter – from barmaid to branch manager to Countrywide’s top negotiator

In this week’s Natter, I carry out a Q&A with Lisa Knight, who has taken the impressive journey from barmaid to...

09 April 2022

From: Features

Agents Do Charity - Ukraine’s humanitarian crisis to the fore

Hello and welcome to another Agents Do Charity, the weekly round up of fund-raising in our industry. Once more our thoughts are...

25 March 2022

From: Breaking News

Insight - how do you solve a problem like conveyancing?

Those aficionados of the Sound of Music will recognise the tag line above. It came to my mind when thinking about...

12 March 2022

From: Features

Agency reveals PropTech breakthrough after year-long research project

Hybrid agency EweMove has this morning announced that it’s moving all of its 170 branches to a new fully-automated cloud-based system...

03 March 2022

From: Breaking News

Property Natter – events for agents to look out for in the first half of 2022

Property events and functions are now back in full swing, with 2022 likely to be the first ‘normal’ year for this...

12 February 2022

From: Features

How the property sector must adapt during the year ahead

If 2020 was the year of survival, then 2021 was about the post-Covid boom. The impact of the pandemic on the...

12 February 2022

From: Features

Customer service, social media and community celebrated in awards

The regional agency group Experts In Property is back in business with an online awards event.  Majoring on training, online marketing and...

09 February 2022

From: Breaking News

Momentum builds for specialist website winning more agents

Two of the country’s highest profile agencies have signed up to a fledgling website which allows users to find, research, buy or...

31 January 2022

From: Breaking News

Trio of agency branches snapped up by financial entrepreneur

Three of Martin & Co’s most prominent branches in the north of England are under new ownership. The Saltaire, Keighley, and Thackley...

24 January 2022

From: Breaking News

Let the good times roll – PayProp predicts continued lettings strength in 2022

The lettings sector looks set to steam ahead in 2022 after a record-breaking 2021, despite the financial and mobility challenges of...

22 January 2022

From: Features

We survived 2021, so what has 2022 in store for estate agents?

With the drastic changes enacted on the industry over the past two years thanks to the pandemic and political events such...

22 January 2022

From: Features

PropTech: Zoopla backer pumps millions into Homesearch

Homesearch has won £5m new investment from venture capital firm Octopus Ventures - an organisation that has also backed three businesses...

20 January 2022

From: Breaking News

Revealed - what customers REALLY think of estate agents

A new survey of people who have sold their home in the past six months has given a strong backing to...

14 January 2022

From: Breaking News

Agents’ New Year resolution must be to slash business costs

The objective of estate agents in 2022 must be to cut their business costs and employ technology to replace - and...

12 January 2022

From: Breaking News

The rise of outsourcing in Estate Agency

The last two years have been dramatic and decisive for many people and many businesses. Both have reassessed their work approaches...

08 January 2022

From: Features

Why Meyers Home Based Agency is Attracting the Biggest & the Best

Mark Meyer, CEO, Meyers Estate Agents: “We’re on a mission to revolutionise the traditional concept of estate agency.   We don’t have...

03 December 2021

From: Sponsored Content

Top industry company will run New Homes Ombudsman

The Dispute Service has been selected to operate the New Homes Ombudsman scheme, following what has been called ”a fiercely competitive...

03 December 2021

From: Breaking News

Why trust is the strongest tool for agents in 2022

Trust has always been vital for building and nurturing good relations between an agent and their customer. Maintaining trust will keep...

20 November 2021

From: Features

How PropTech Can Help You Win More Instructions

PropTech has seen a surge in uptake over the last few years for several reasons – be it the Covid-19 pandemic...

13 November 2021

From: Features

Property Natter - checking in with some of the ESTAS' biggest winners

A few weeks ago the ESTAS took place at the Grosvenor House hotel in London - the first chance for many...

06 November 2021

From: Features

Property appliances – aftercare, not after-thought

With quality built into every stage of the production process of Bosch, NEFF and Siemens appliances. From the initial design phase, through...

03 November 2021

From: Features

How to promote fruitful relationships with your local conveyancers

As you are no doubt aware, building mutually beneficial relationships with conveyancers in your local area can not only make your...

27 October 2021

From: Features

Unlock Your Agency’s Full Potential with Rezi

PropTech is booming, and its rise was only accelerated by the Covid-19 pandemic, which forced the real estate industry – as...

26 October 2021

From: Sponsored Content

Simply Conveyancing nominated for Supplier of the Year at property Oscars

The ESTAS – often known as the property world’s version of the Oscars – returns as an in-person event this Friday...

21 October 2021

From: Sponsored Content

1,100 expected at tomorrow’s ESTAS awards

Some 1,100 guests are expected to attend the ESTAS awards tomorrow - the first time agents, conveyancers and brokers will gather...

21 October 2021

From: Breaking News

Is your business ready to offer the best digital experience to your customers?

In this thought leadership article, Videosign CEO Steven Tallant looks at electronic signatures and conveyancing and whether the time is nigh for the...

16 October 2021

From: Features

How technology can shape the customer experience beyond 2021

2021 redefined what it meant to offer exceptional customer experiences for consumers across multiple industries, but particularly for the residential property...

13 October 2021

From: Features

Preparing for 2022 – How current trends will affect estate agencies

As we move into the autumn of 2021, what the coming year has in store for estate agents is something we...

29 September 2021

From: Features

Agency charges buyers not sellers, and plans to roll out nationwide

An estate agency that charges buyers not sellers is proposing to roll out nationwide. FreeAgent247.com, has been set up by Daniel Lewis...

28 September 2021

From: Breaking News

How estate agents can optimise their workflows with conveyancers 

The recent stamp duty holiday and the subsequent conveyancing logjam this triggered has acted as a wakeup call for the industry....

25 September 2021

From: Features

Three ways to prove the value of your fees in a competitive market

With the competition for new listings between agents as fierce as ever, it can sometimes feel like a race to the...

18 September 2021

From: Features

Q&A – why pre-tenancy management should be a must for agents

Agents are always on the lookout to save time and money wherever they can, to improve, streamline and enhance their business. And...

11 September 2021

From: Features

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