Archive

We are on the threshold in December with the pandemic still dominating but we’re delighted there is still positive jobs news...

The customer service performance of conveyancers has improved in recent months according to the ESTAS review platform.  The long-standing and sometimes-heated debate...

A regional wing of Fine & Country has reported a record month - and puts it down to the self-employed ‘associate’ business model...

The 2021 ESTAS Customer Service Awards are to be held on Friday June 11. For the first time the awards will host...

I remember so clearly in my Foxtons days, working as a lettings manager in Putney, that lettings, though less sexy than...

A trading statement from Foxtons this morning provides a rare piece of good news for the troubled London agency. It says business...

The proliferation of free and accessible digital services has - at face value - brought us many great things: same-day deliveries,...

It’s a given these days that your business needs to be on social media. Consumers spend a large portion of their...

Here at The ValPal Network, we know that there are other options available when considering to use a valuation tool, so...

The property market has bounced back with all of the expected resilience and flexibility that is its hallmark since it reopened...

We all know that people can’t move to a new house without going through the Conveyancing process. However, with that said,...

A former healthcare executive is the latest convert to become an online agent with easyProperty, the company has announced. Richard Ayres has...

Who are you and what does it say on your business card? Lee Rix - Head of Business Development What is ‘company name’...

The Property Franchise Group has named high-profile industry veteran Eric Walker as managing director of Martin & Co (South and Scotland).  Walker...

A new customer service award category at The ESTAS will see agency networks competing against each other for the first time.  Networks...

The ESTAS, which is fast establishing itself as a review platform as well as an awards network, has signed up the...

It’s fair to say that UK estate agents don’t have the best of reputations, often featuring in the lists of the...

One of Countrywide’s biggest shareholders has written a second letter to the company to demand bold action to save the agency...

Customer review and awards platform the ESTAS is parting company with headline partner Zoopla after 10 years. The founder of The ESTAS...

Life as we know it has changed – for everybody – and what tenants want, need and expect in this post-pandemic...

Reviews and awards platform ESTAS has announced that it’s now the preferred partner of the Guild of Property Professionals.  “Over the past...

A new PropTech platform says its central feature will be the launch of a Multiple Listings Service.  This will allow agents “to...

Agents have long been the victim of a poor public reputation, from scoring highly in most disliked profession polls to being...

We have had a special relationship for many years and are bonded as countries in many ways – historically, politically and...

“Many hands make light work” – Does John Heywood’s old English proverb from the 1300s apply to modern approaches on how...

A new property website relying heavily on Artificial Intelligence allows sellers to by-pass estate agents and instead list directly for £14.99...

Hello and welcome to another week. We’re more than aware that it’s a challenging time for our industry as for most...

Conferences, events and awards dinners are a hugely important part of the property calendar, bringing the great and the good of...

The ESTAS Group says it will combine its awards events for agents, conveyancers and mortgage brokers in one ceremony in May...

A new study of British agents suggests that buyers with accents from most of the rest of the world receive less...

A London agency says it’s seen over 30 new agents join its hub franchise operation during the lockdown, taking the total...

The industry’s first virtual awards event has taken place with hundreds of agents participating courtesy of YouTube. Winners of the prestigious ESTAS...

The Say No To Rightmove campaign says the portal has merely kicked the fees can down the road, deferring a long-term...

Some weeks later than usual for understandable reasons, the ESTAS Awards 2020 are almost here - and for the first time...

“Let’s Zoom later”, “are we Zooming in the morning or afternoon?” “Yeah, I zoomed the client earlier” – variations on these...

The phrase ‘game-changer’ has been hugely overused. But when applied to how Covid-19 is changing the way estate agents will work...

The Property Franchise Group - parent company of six agency brands including EweMove and Martin & Co - says all of...

The Covid-19 crisis hasn’t caused the revolution it has been reported to have. Despite the challenges it has brought, fundamentally, the...

The biggest awards for the agency sector - The ESTAS - will now be a virtual event on Friday July 3,...

House builder Taylor Wimpey says its reopening show homes and sales centres next week, but for pre-booked appointments only. In a message...

The fallout from Covid-19 has hit everyone hard. With breaking news today that agents are able to look at how to...

Lockdown measures are still in place for another two weeks, at least, with the possibility of them being extended beyond that....

Hunters has expanded its online offering to improve its service to both the sales and lettings sectors - and it’s even...

Three more agencies have signed up to the ESTAS customer review platform. The arrival of Newton Fallowell, Lovelle and Goodchilds - all...

Hello and welcome to Wednesday’s update on what offers and advice are available to agents at this most difficult and challenging...

We'd hoped it was good news but in fact it's just good-news-yet-to-come. The Savills office in Wuhan, the epicentre of the Coronavirus crisis in...

A PropTech start-up led by a prominent commentator has become the latest part of the industry to take a pop at...

In these uncertain times it’s good to report positive news - ESTAS, the customer review and awards platform, has announced its...

Your business may be growing quicker than you could ever imagine which is great when it comes to raising brand awareness....

There’s been another shortlist announced for The ESTAS 2020 - this time for the best suppliers to the estate and letting...

The ESTAS today reveals its shortlist for the 2020 Awards which includes the Zoopla Xcellence Award - a special category that celebrates...

When Wolverhampton estate agency Thomas Harvey opened its doors more than 50 years ago, mortgages weren’t really part of the equation...

Regional estate agency chain Ashtons has been listed in the Sunday Times 100 Best Small Companies to Work for, for the...

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...

Hello and welcome to the start of a new week - and it’s been a frantic seven days since the last...

Well-known outsourced communications service Moneypenny has become an official industry partner to Propertymark, and its NAEA, ARLA and NAVA trade bodies.  Combined...

Hello - if it’s Monday it’s PJT day, so welcome to the latest update on key moves within our industry. Let us...

Another hub-based agency has launched in the capital, following in the footsteps of operations like Harding Green, Orchards and Keller Williams. Mariel...

It's been two years since the SDL Group launched its franchise block management business, SDL Property Partners, the first of its...

The ESTAS, the national customer service awards recognising the best agents, brokers and suppliers, closes for entry at the end of...

A major regional estate agency is expanding with another physical office because it says the traditional High Street business model delivers...

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...

Agents who join the fast-growing Federation of Independent Agents will have full access to the new Homesearch mine of data. Homesearch debuted...

The Australian agent is a very different beast to his or her British counterpart - and it’s not just because we...

Everyone thought John Bercow was short. It probably didn’t help that I was on stage just before him. 5ft 6 versus...

Who are you and what does it say on your business card? My name is Mark Hinkins and I’m a Sales Consultant...

Here at sales progression and communication tool mio, we recently caught up with Sarah Edmundson, co-director of The AllStars Group, the...

Who are you and what does it say on your business card? Michelle O’Brien, mio Account Manager for Home Counties North What is...

ESTAS, the national customer service award scheme which recognises estate and letting agents,  conveyancers and mortgage advisors, has now fully launched...

Belvoir has struck an innovative eight-year exclusivity agreement with Dacres, the 20 office estate agency network based in Yorkshire, to deliver...

Who are you and what does it say on your business card?  Jason Wilson, mio Account Manager What is mio and what does...

Relocation Agent Network has revealed a new competition in which member agents can win tip to £5,000. RAN currently offers four customer...

This week’s Natter is dedicated to three contrasting agencies doing things differently, from a recently established hybrid to a design-led, Insta-friendly...

The phrase ‘death of the high street’ can be found in nearly any publication in any given week. And for fair...

The Australian agent is a very different beast to his or her British counterpart - no surprises there. And it’s not...

Hello and welcome to a new week - one with darker evenings and colder days. But there is still plenty of activity...

Enhanced customer care strategies, relationship-building schemes, cost-cutting measures and new revenue streams can’t help the lettings industry if the fundamental underlying...

There has been a real wind of change in estate agency and over the last 18 months we have seen the...

Upad, the national online letting agent set up by entrepreneur James Davis has announced that it is “closed to new business”...

Midlands estate agency Centrick has launched a new specialist division to focus on the luxury homes market across the West Midlands...

The boss of a 15+ branch estate agency group has explained how he thinks regulation could 'ruin' the estate agency industry. Simon...

The estate and letting agencies which have provided the most consistent levels of high customer service are to be recognised with...

An independent estate agency has committed its future to the high street by moving one of its offices to a more...

A story from America caught my eye this week. It’s about a company called Curbio partnering with another called The Keyes...

The Federation of Independent Agents, the new trade group set up in May, is holding its first conference this week.  The FIA...

In a previous Natter, I promised to talk more about CRMs – and here I stick to that promise. Following on from...

Who are you and what does it say on your business card? I’m Simon Trippett – Partner at The Property Centre. What services...

A hybrid estate and lettings agency operating currently in Manchester, Liverpool and others parts of the north of England has told...

One of the biggest changes seen in the property market over the last decade is technology growth. With the likes of Rightmove...

Purplebricks has spent £26.7m on marketing in the past year - that represents £382 per instruction.  The figures, revealed in the agency’s...

Franchise giant Hunters says its branch network has now hit 200 following a spate of acquisitions in the first half of...

They will be the doctors, lawyers, teachers, thinkers, leaders and captains of industry of the not too distant future, but is...

With the often negative portrayal of agents in the media and popular culture, you might ask yourself why anyone would want...

Have you asked yourself why technology is so important in letting agency today? Just look around and you will know why. Almost...

An online agency which last autumn said it wanted to have as much as a three per cent market share of...

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

A survey of property sellers has revealed that 'achieving the asking price' (43%) and 'selling properties quickly' (35%) are the most...

In the second part of my exploration of startups, I talk to a number of people with lived experience of creating...

All the most successful startups of recent years – from Airbnb and Uber to Just Eat and Deliveroo – have melded...

Fine & Country has a new office in Hampshire as a result of an independent which has joined its network. Hampshirewide is...

A recent survey conducted by comparison website GetAgent found that traditional high street agents have been given a firm thumbs up...

Traditional High Street estate agents have been given the thumbs up by sellers in a new survey of over 5,000 vendors...

A London independent agency has joined the franchise network of Hunters. Regent 2000 Properties, which operates in Camden Town, is seeing its...

Earlier this month we celebrated the 16th annual ESTAS Awards, once again hosted by TV property expert Phil Spencer.  The glittering ceremony...

What a great time to be a letting agent. In decades, never has there been so much change. As you’re well aware,...

As we move closer to the halfway point of 2019, property market conditions for agents and their clients remain challenging. Brexit may...

Whether you love or hate it, Purplebricks has undoubtedly left its mark since arriving on the scene in 2015 – much...

Consumer habits have changed massively over the past few years, and regardless of which market you operate in, being able to...

Here at Estate Agent Today, we're always pleased to highlight the lengths the best agents will go to provide outstanding customer...

The scores have been counted and the results are in for the 2019 ESTAS Awards, sponsored by Zoopla. On Friday, over 1,000...

For the industry's football lovers, the notable achievements and never-say-die attitude of both Liverpool and Tottenham Hotspur on the European stage...

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...

The organisers of next week’s ESTAS Estate & Letting Agent Awards, the biggest and glitziest event on the industry calendar, have...

With the UK population spending longer in rental accommodation, due to the upfront expense of buying a home, their time and...

The new Federation of Independent Agents - scheduled to launch this week - has revealed a partnership with reviews platform Feefo. The...

Humberts, the agency which was one of the first to ditch High Street offices in favour of fewer larger hubs, has...

With Easter now upon us (happy Easter, by the way, and hope you’re enjoying the long weekend, the Easter eggs and...

It has been a long time coming, but the tenant fees ban, which forbids landlords and letting agents in England from...

The recent ARLA Propertymark conference featured a hugely interesting line-up of speaks and session during a watershed time for the lettings...

There was a time when the mere mention of the financial services industry brought with it scorn and mistrust. The issues arising...

UK estate agents charge the lowest commission out of any nation in the European Union, according to a recent study by...

Every estate agency applying to join a new group for independents will be mystery shopped in a bid to ensure it...

It’s a testing time for the property industry, amid Brexit fears, a slowing market and the looming tenant fees ban.  There’s no...

When they first came onto the scene, online-only estate and lettings agents were predicted to swiftly spell the end for traditional...

An estate agency which was set up in south Wales late last year is opening a new branch that it describes...

Regional agency Prospect, which already has offices in Berkshire and Surrey, has opened its 10th office at Farnborough in Hampshire. Last year Prospect...

The best suppliers to the estate and letting agent sector for customer service have been announced by the ESTAS in the...

Hello and welcome to this week’s PJT, your weekly chance to catch up on major moves in our industry. Everyone here has...

The ESTAS has released details of those agents and suppliers to the industry who have been shortlisted for the most prestigious...

Competition for landlords will be fiercer than ever this year. Landlords are facing a raft of changes and will likely be...

The former chief information officer of Foxtons has taken a senior position at Hunters. The appointment of Dan Rafferty as Hunters’ chief operating...

Well-known Essex and Hertfordshire agency Mullucks Wells is rebranding as part of the Hunters Group. Mullucks Wells will remain independently owned but...

A new training and development team has been set up by Connells Group. It’s designed - in the company’s words - “to...

We all know the three essential things an estate agent must have on their website include the ability to be able...

He may not yet have had time to produce a Brexit plan but Boris Johnson has at least had a few...

The Property Ombudsman’s annual conference is to hear from the chair of the government’s ‘Property Agents Working Group’ - just days...

A major restructuring of LSL Property Services has just been announced to shareholders, with substantial numbers of branch closures. The statement says...

Outsourcing. Everyone has an opinion on it and there’s a stigma surrounding it in the lettings industry. But get this…letting agents ARE...

When it comes to letting a property, it is important that landlords and renters have faith in their agent. The more...

The government policies and enforcement plans for anti-money laundering measures are set to take centre stage at next month’s annual conference...

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

Recent years have seen tighter regulation and new legislation hit the lettings industry. Combined with the fee ban, there is no...

With the speed of property sales continuing to slow and no end to the sluggishness in sight, it’s time to take...

It is something of an understatement to say that we are in challenging times. BREXIT is unresolved and we wait with...

There are only a few days left for agents, brokers and suppliers to enter the ESTAS 2019 - closing date is...

Hello and welcome to this week’s PJT - and while it may be just days to Christmas, there’s still plenty of...

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...

The UK renting demographic is diversifying at a rapid pace. While the current market poses many challenges for traditional letting agents,...

PropTech has been mainstream for a few years now, and as more agents are familiar with the range of products and...

The man responsible for defining John Lewis’ legendary customer service, and preserving its Never Knowingly Undersold pledge, is to address the...

Who are you and what does it say on your business card? It just says “Agent” for, at the end of the...

One of Emoov’s agents in the field has contacted Estate Agent Today to give an insight into how the agency has...

Agents may sometimes have a tense relationship with conveyancers but admit it - when our legal colleagues are good, they are...

A recent 'red flag alert' report from an insolvency firm warned that the number of real estate businesses defined as being...

One of London’s best known estate agencies marks its 25th anniversary this month, having started with just two branches in one...

A new online agency says it is currently focussing on one large city but will expand to cover the whole of...

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

More than half of home owners now use online reviews to choose their estate agent when putting their property on the...

Yopa - the online agency with huge financial backing from Savills - has attracted a Knight Frank agent to become its...

An estate agency comparison website claims the rise of online and hybrid estate agencies has obliged traditional agents to be more...

Viewber has announced that it’s just completed its 35,000th outsourced viewing, reflecting a jaw-dropping 460 per cent rise in just a...

Fresh data from a PropTech firm suggests that 'conveyancer absenteeism' is causing severe delays to property transactions. When You Move reports that...

Some 175,000 pieces of data relating to service in the conveyancing sector have been provided by 7,000 consumers for the second annual Conveyancer Awards...

A new estate agency has opened its doors in North London, despite operating in what it describes as a 'weak' London...

Yopa, which says it is the second largest hybrid agency when measured by listings, has received a major new £20m investment. Savills -...

For too long the private rented sector has been complacent towards customer satisfaction. In the changing rental landscape, the smartest letting...

After gaining my MBA qualification from Edinburgh Business School in 2005, I took careful consideration over my career moves and prospective...

A PropTech firm has adopted the unusual position of claiming some agencies deliberately over-value properties in a bid to win instructions. Agent...

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...

Making my way to our London office on a busy commuter train, my mind got busy thinking about the new do-it-yourself...

The big story to break this week in the property world was the announcement by the new owner of Humberts that...

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...

A ‘disruptor’ tech company claims that large numbers of people are dissastisfied with the conveyancing element of house moves, with many...

Who are you and what does it say on your business card? Tom Cummuskey Sales & Marketing Manager … Fast approaching double...

Hello - if it’s Monday, it must be Property Jobs Today, your chance to see a snapshot of the key moves...

Having recently attended FUTURE: PropTech in London, it struck me just how far the integration of property and technology has progressed...

Last time out I looked at the growing importance of content, social media and design – but these should only form...

National franchise agency Hunters has announced the opening of its latest branch in the Welsh town of Llandrindod Wells. The agency's third...

Respected industry spokesperson Kristjan Byfield is continuing his fightback against the negative coverage of the agency industry in the mainstream press...

Well last week was interesting. The column about my decision to put the property on with a letting agent went viral.  This was...

It will be 'business as usual' for Humberts following the announcement of its sale to Natural Retreats, says the agency's new...

The Property Ombudsman has issued its annual report for 2017 and there’s good news for the estate agency side of the...

Gone are the days of having to rush back to your office every time you win an instruction to market the...

Hello and welcome to this week’s Property Jobs Today, our weekly feature on who’s moving where throughout our industry. And it’s...

Floor plan software provider Metropix celebrated their win at The ESTAS on Friday by announcing an upcoming landmark. Having scooped the “Best...

The Guild of Property Professionals has launched a series of regional roadshows with a target of enhancing the success of independent...

The final winners’ list for this year’s ESTAS Awards has just been published with the  ‘Best In County’ agents named -...

The Guild of Property Professionals has given details of a strong field of potential winners in this week’s ESTAS awards.  This year...

It’s under two weeks to The ESTAS 2018 held in London on Friday April 20. It’s the biggest and best bash in...

Welcome to this week’s Property Jobs Today, our regular look at key moves inside our industry. Next week there’s no PJT as...

For many estate agents seeking to become entrepreneurs, the idea of starting their own business is undoubtedly daunting, especially when going...

Welcome once again to Property Jobs Today, the notice-board for agents, suppliers and other property professionals moving within, out or in...

The troubled Countrywide group has this morning revealed its recovery plan to get - in its words - ‘back to basics’...

A Cotswolds-based agency has expanded to a second office and says it has plans to develop further in the region. Move was...

A EweMove branch operating from a franchisee’s home in Staffordshire has taken over the running of a bricks and mortar agency. EweMove’s...

Foxtons has reported its 2017 figures to shareholders and the City this morning and as expected they show sharp falls in...

We think about technology all the time. At least, I do. And there’s nothing left in property that technology hasn’t touched...

Hello and welcome to this week’s Property Jobs Today. If you haven’t caught this feature before, it’s a regular Monday opportunity...

Yopa, the online agency with financial backing from Savills and LSL Property Services, is the latest online firm to launch a...

House Network, which describes itself as the UK’s first online estate agency, is using TV advertising to promote a new "20-point...

A range of factors - including fierce competition under the supplied housing market, rising property prices and political uncertainty – have...

I had an interesting meeting last week with a VR company called Garou. Based in New York, they claim to have...

The ESTAS Group has announced that it now accepts Feefo reviews as part of its agency awards process.  The ESTAS Group’s Estate...

The ESTAS Group has announced record entries for its 2018 estate and letting agents awards.  The national award scheme - which recognises...

Purplebricks has announced that former Countrywide director Lee Wainwright has been appointed chief executive officer of the hybrid agency’s UK operations...

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...

Well, I don’t know about you but after the holidays I've got an imprint just below my navel where my belt...

Hybrid estate agency eMoov has announced a new hire as chief operating officer with the remit of driving growth.  Guy Halfhead has previously...

As we hurtle towards the end of 2017, it’s time to reflect on the year that’s just been.   Even better, this property-based...

The Guild of Property Professionals is partnering with the ESTAS to introduce greater customer service elements into its 2018 awards. Gold and...

What does your role involve? By answering my estate agent clients’ telephone calls, I assist in their day-to-day office needs.  An...

Winter seems to be firmly with us now, if the plunging temperatures are anything to go by. After a ridiculously mild...

We recently witnessed the Bank of England's Monetary Policy Committee (MPC) increase the base interest rate for the first time since...

Purplebricks has issued the briefest-of-brief statements to the City and the company's investors to assure them it is "on course". The latest...

Pressure is continuing to build on the government to reform stamp duty in next month’s Budget. Firstly a group of senior financial...

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...

There’s much said in the mainstream press about estate agency fees and how costly they can be for consumers. But one point...

In just 10 days time on Friday week the inaugural ESTAS Conveyancer Awards take place.   The organisers have issued a ‘what...

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...

The UK is home to four million leasehold properties in private ownership, according to government figures. The majority of which require...

What does your role involve? As team manager for the property team, I make sure PAs and clients are happy and...

A former Savills agent and a former Sotheby’s and Knight Frank agent have joined forces to launch a new property consultancy...

The Guild of Property Professionals has launched a partnership with the ESTAS Group, which runs the customer feedback platform and customer...

Many industries in the UK are currently facing a tumultuous time as the great unknown of Brexit looms on the horizon...

Hunters’ figures for the six months to the end of June show small rises in income and turnover but a substantial...

Some customers dislike entering traditional estate agency branches, occasionally feeling 'like prey' for sales staff when they enter. This is one of...

The ESTAS Group has today revealed the shortlist for its inaugural Conveyancer Awards.  Over 5,000 customers have completed a survey about the...

Customer service is a definitive priority for prospective borrowers when choosing a mortgage lender.  This is according to a study of over...

When a tenant failed to pay any rent after the first month his tenancy last year, the landlord did not expect...

For the second successive week the Advertising Standards Authority has banned an online estate agency’s advertisement.  Last week it was HouseSimple and...

The chief executive of online estate agency eMoov - which has raised £9m in its latest investment round - says “more...

Even if you didn’t watch it, you’ve almost certainly heard about it by now.  The recent BBC Watchdog exposé of Purplebricks has...

Independent high-end estate agency Galbraith, which operates mostly in Scotland, says local knowledge is key to good customer service - and might...

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

Living next to inconsiderate neighbours can be a nightmare, but letting to bad tenants can prove costly, especially when issues, which...

The fees charged by estate agents receive a lot of coverage in the press - and rarely for positive reasons. Negative...

The Guild of Property Professionals, which earlier this month merged with easyProperty, has now announced a new link up, this time...

An estate agent claims that chain management tool View My Chain has helped his firm to deal with chains involving online...

A one branch independent estate agency has this week launched a fixed-fee sales option alongside its traditional commission-based service. WH Breading, which...

We live in world where the online economy is just as important as the offline economy. Whether your business is online...

Any good estate agent knows that they have to be available for customers when they need them. But many forget that...

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...

The best estate and letting agents in the UK were recognised at the prestigious ESTAS luncheon and ceremony, which was held...

Our recent roundtable on the proposed ban on tenant fees generated ten tips for growing a lettings business. We’re exploring each tip in more...

Over 1,000 guests celebrated the success of the industry at the 14th annual ESTAS awards on Friday. The event, which is sponsored...

Purplebricks has this morning issued its latest trading update, reporting what it calls "strong growth" in the UK and updating investors on...

First impressions are the most important when meeting new people and this is no less true for new customers finding your...

I was recently contributing to whitepaper by a major bank about the future of the property industry and, as I was...

One of the biggest days of the year for agents takes place just two weeks tomorrow when The ESTAS take place...

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...

Legal Eye has been announced as the latest organisation to support the new customer service awards for the conveyancing sector launch...

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...

A debate on customer service in the agency industry has been arranged for later this month between leading lights from both...

Hunters has boosted its office network over the 200 mark through the acquisition of Besley Hill, one of the longest established...

A survey of over 2,000 sellers who used online agency eMoov reveals that review websites were the overwhelmingly largest driver of...

Excuse the puntastic (or not) title, but as you’ve no doubt already deciphered I took a trip northwards a couple of...

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...

Lots of people buy new-build due to the perceived lack of hassle with maintenance, as they are built to the latest...

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

A debate discussing how online and traditional estate agency would develop in the future, organised by City investment consultancy Jefferies, has...

Graham Norwood recently wrote that it’s going to be harder than ever to predict the shape of the property market in...

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

In recent weeks I have been carrying out question and answer sessions with some of the key figures in the property...

Conveyancing is the most complained about area of law in England and Wales – accounting, on average, for nearly a quarter...

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

The Apprentice returns this evening on BBC1 at 9pm and, as usual, there’s a property person amongst the 18 hopefuls seeking...

This week we have the Head Shepherd of EweMove, Glenn Ackroyd, in the hotseat. He’s been co-owner of EweMove Sales and Lettings,...

Countrywide’s former senior management rejected an invitation to buy 10 per cent of eMoov for £100,000 five years ago, according to the...

Three agents have been announced as winners of The ESTAS Agent of the Month competition for July.   Each secured their success...

It’s a familiar theme – kids doing charity trips and needing sponsorship or raffle prizes to help fund their fares. If we...

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

An estate agency owned by Countrywide has relaunched with what it calls “an innovative, premises-free business model that seeks to redefine...

The Zoopla Property Group have been confirmed as headline partner once again for The ESTAS next year.     The ESTAS is a...

It’s official; the estate agency business is tougher than ever. Contrary to perceptions that may exist amongst observers and even clients, the...

With more house-hunters than ever now starting their search for a new home by typically looking online on one of the major...

Significant national events such as elections and, in this case, referendums bring with them a level of uncertainty.   No-one can predict...

Dear Sales Doctor, I'm aware I sound robotic when qualifying an applicant and don't know how to change it; any ideas? When an...

Some 82% of consumers say they would prefer to work with a 'personal agent' who can manage the whole process of...

Estate agents are being urged to prepare for a surge in enquires after the Bank Holiday weekend. Telephone answering service Moneypenny claims...

Q: What does it say on your business card? Director of Business Development Q: Who are PayProp? PayProp is an automated payment and reconciliation...

Tepilo, the online agency set up by Sarah Beeny, has come out fighting after The Times newspaper accused it of ‘hiding’...

Purplebricks Group has issued a trading statement to the City - with another dramatic revenue increase and a claim that the...

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away.  The client,...