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Consisting of contributions from our Associated Writers, Features covers a wide range of opinions on topics affecting the UK's estate and letting agents. Join the debate by logging-in and leaving a comment.

Features > Special Features

Regressor or impresser - what kind of estate agency are you?

By Craig Vile

As we move closer to the halfway point of 2019,...

How to thrive and not just survive in today’s market

By Mike Smithson

Consumer habits have changed massively over the past few years,...

The six things you need to know about live chat

By Samantha Jones

In a world where people want instant gratification, it’s important...

Capturing tenants when they convert to buyers

By Charlie Bryant

With the UK population spending longer in rental accommodation, due...

The features a good responsive website needs to include

By Sara Beth Reynolds

Having a responsive website - one which is designed to...

Explained - the future of tenant referencing after the fees ban

By Luke Burton

Low risk letting is everyone’s aim, but unless legitimate guidelines...

Maintaining fees and winning instructions – key questions answered

By Boyd Mayover

Experienced sales trainer Boyd Mayover, co-founder of Sales Doctors, explains...

Is innovation the key to thriving in the property sector?

By Rob Davis

It’s a testing time for the property industry, amid Brexit...

What do virtual tours look like for estate agents in 2019?

By James Morris-Manuel

Virtual tours are a compelling way of enhancing a property’s...

The good, the bad and the future of property chain communication

By Jon Horton

Thinking about the state of communication across residential property chains...

How can independent agents become true ‘local property experts’?

By Hilary Grayson

The end of 2018 was a bit of a rocky...

How to keep landlords happy in 2019

By Tom Mundy

Competition for landlords will be fiercer than ever this year....

Why traditional property management as we know it is over

By David Alexander

Nobody likes change. It makes people feel threatened, undermines their...

Stay relevant and win business in a challenging market

By Charlie Bryant

In these tougher times, we recognise that helping agents win...

Setting your website apart with the latest PropTech

By Mike Smithson

We all know the three essential things an estate agent...

Why agents need smart review platforms to improve customer experience

By Ben Marley

Customer experience (CX) will largely determine the future of estate...

What’s next for property imagery?

By John Durrant

There’s no end to the PropTech and photography solutions available...

Estate agency boards - the marketing maverick

By Naomi Wood

Every day thousands of estate agency boards are erected across...

It’s time to upgrade your AML armoury

By Ben Robinson

The government has moved to crack down on money laundering...

Six quick fixes for speeding up the sales process

By Sohail Rashid

With the speed of property sales continuing to slow and...

Welcome to 2019: The Year of Brexit and Ban

By Richard Price

It’s safe to say that the majority of agents will...

Explained - the process of getting a new estate agency website

By Mike Smithson

Having built over 1900 websites for estate and lettings agents...

What are the biggest challenges facing letting agents in 2019?

By Simon Duce

There is a perfect storm brewing in the lettings market,...

What do modern renters want from letting agents?

By Jonathan Stein

The UK renting demographic is diversifying at a rapid pace....

Seeing the wood for the trees - finding the 1% in your business

By Ben Robinson

When was the last time you looked at your business...

Do floor plans and photos really help to sell a property?

By Tim Wright

Photos and floor plans remain an essential tool in property...

What is the key to a smooth and efficient pre-tenancy process?

By Tom Mundy

People now expect a streamlined, digital-first experience from every single...

Data is a conversation starter (really!)

By Sandra Jones

Rather like doctors, estate agents are present at critical points...

Top tips - how to make your letting agency more efficient

By Simon Duce

For any business, regardless of size, age or industry, operating...

The dos and don’ts of email marketing

By Charlotte Lambert

Given that ‘UK buyers are the most digitally active home...

Property viewings - how to keep up with evolving consumer demands

By Ed Mead

The culture of impatience and instant gratification has a lot...

Why online reviews can build trust, drive traffic and improve service

By Ben Marley

More than half of home owners now use online reviews...

A five-point plan for buying a new agency website

By Mike Smithson

Having delivered over 1,800 websites for estate agents over the...

How can the modern agent use print marketing to their advantage?

By Jacob Hazeldine

Over the last 10 years, so much has changed within...

How to get noticed with great photography

By John Durrant

The raison d'être for estate agents everywhere is to get...

AML compliance – why the smart money is on automation

By John Dobson

Technology is transforming the way we comply with Anti Money...

My journey from franchisee to MD at the UK’s original hybrid agency

By Nick Neill

After gaining my MBA qualification from Edinburgh Business School in...

Four ways to get a competitive edge using technology

By James Toogood

Running an effective property business in today’s market relies on...

Customer service - why is it so important to your agency?

By Simon Brown

It’s a highly competitive environment out there, where there's a...

Top tips - Get the most out of your agency boards

By Naomi Wood

As any agent will know, the task of ordering, erecting...

Security deposit cap – where do landlords and tenants stand?

By Julian Foster

We’re lucky enough to interact with thousands of landlords and...

Marketing: Why boards remain so important for agents

By Tom Cummuskey

The For Sale board is one of the oldest marketing...

Be in charge of your own destiny – what does the future hold?

By Ellie Hall

Any letting agent appreciates the effort, dedication, and sometimes heartache,...

Agents on the go - why your smartphone is one of your most valuable tools

By Annemarie Proudfoot

Gone are the days of having to rush back to...

The ten worst mistakes to make when selling your business

By Adam J Walker

I have sold hundreds of lettings businesses over the last...

How can deposit replacement schemes benefit agents and their clients?

By Daniel Leeson

In recent months, there’s been a notable move in the...

Six mistakes to avoid when taking property photographs

By Brad Filliponi

You don’t have to look far to see an abundance...

How to get the best out of an instant online valuation tool

By Craig Vile

One of the most important aspects of running a successful...

Simple tips to take professional property photos

By Brad Filliponi

Getting your property marketing right is vital, and the starting...

Building a new website for your agency: local vs specialist

By Mike Smithson

Having built over 1,800 websites for estate and lettings agents...

Why agents should look to online auctions in a challenging market

By Milton Rodosthenous

Between October and December 2017, some £822 million worth of...

Ten top tips for selling your business in 2018

By Adam J Walker

What do you need to know if you are considering...

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