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Consisting of contributions from our Associated Writers, Features covers a wide range of opinions on topics affecting the UK's estate and letting agents. Join the debate by logging-in and leaving a comment.

Features > Special Features

The Modern Method of Auction is fast, transparent and the future

By Jamie Cooke

The Modern Method of Auction (MMoA), also known as Conditional...

How technology can shape the customer experience beyond 2021

By Mark Armstrong

2021 redefined what it meant to offer exceptional customer experiences...

Will online agencies take over, or do we still need face-to-face contact?

By John Dobson

Like most industries, estate agency is changing. A general trend...

Preparing for 2022 – How current trends will affect estate agencies

By Phuong Thi Kieu

As we move into the autumn of 2021, what the...

How affordable is it to buy a new-build house?

By Adrian Gill

Affordability has always been a hot topic when it comes...

Part exchange – why agents should be including it as part of their pitch to developers

By Chris Hodgkinson

It’s certainly the case that awareness of part exchange isn’t...

How estate agents can ensure success in the fourth quarter of 2021

By Simon Hochhauser

The worst of the Covid-19 pandemic appears to be firmly...

How can letting agents help tenants with rent arrears?

By Simon Bushell

Almost a million tenants have built up rent arrears since...

Tenant referencing - how digital should your agency go?

By Heidi Shackell

Over the last three years there has been a quiet...

Agents – back to the office, please

By Sam Hunter

There’s a lot being said about how the workforce will...

How to minimise pandemic disruption in your estate agency

By Nick Ball

Last month it was reported that up to 500,000 people...

Fixflo and MRI – A shared philosophy makes for a strong partnership

By Trevor Youens

Guided by our philosophy of being open and connected, at...

Rents in your region, how do yours stack up?

By Matt Trevett

Since 2017, The DPS has used the data we collect...

Why it pays for landlords to have a property manager

By Tara Sparrow

Around 2.66 million landlords were operational in Great Britain in...

Agents – breaking habits to deliver different results

By Daniel Hamilton-Charlton

It’s a big ask to expect anyone to suddenly change...

An interview with Ben Ridgway, Managing Director of iamproperty

By EAT & LAT Team

Ben Ridgway gives his views on the current market, material...

Zoopla Q&A – products, user experience, market momentum and the vision

By EAT & LAT Team

Back in April, leading portal Zoopla launched a new multi-million-pound...

As buyers race to save, agents should focus on sales, not compliance

By John Dobson

The property market was expected to struggle to recover after...

PropTech and the future of remote working

By James Dilgul

Working from home used to get a bad rap. With...

Pattinson move to Openview to achieve true, advanced automation

By EAT & LAT Team

The Oxfordshire-based PropTech founders and software developers of Openview, today...

Could an adjustment to BTL Stamp Duty improve the lettings market?

By Adrian Gill

The Stamp Duty holiday has been very beneficial for hundreds...

Buy-to-Let: is the outlook improving for landlords?

By Tara Sparrow

There are an estimated 2.7 million landlords in the private...

Agents – getting to know you, getting to like you…

By Emma Vigus

A recent survey run by mio revealed that almost 50%...

Agents - solve this problem to win the busy market

By Sam Hunter

Before you read on, ask yourself, how many times did...

Two years on - how can agents comply with the Tenant Fees Act?

By James Garvey

It’s nearly two years since The Tenant Fees Act came...

Quarterly legal and compliance updates for letting agents

By James Dilgul

On 28 April 2021, Fixflo ran the first in a...

The future of the tenant experience

By Mark Armstrong

The last 12 months have heralded significant change across the...

Is flexibility key in auction partnerships?

By Will Thompson

Whilst it was once seen as a way to sell...

Changes to the moving process that agents and consumers want to see

By Ben Ridgway

The private treaty process has been in need of modernisation...

Change is coming – how can we improve the homebuying process?

By Emma Vigus

With property transactions taking longer than ever and many people...

Revealed - the thinking behind Zoopla's new look, features and functionality

By EAT & LAT Team

As the property market continues to boom, competition between portals...

Apps vs APIs: Which is best for agents?

By Matthew Goddard

Have you found yourself asking the question: “what is the...

Property market evolution - it’s a balancing act for all of us

By Mike Stainsby

The UK property market is always evolving but never as...

PRS policy chat - what's next for agents and landlords?

By Stuart Armstrong

Earlier this month, Fixflo held a webinar with David Cox,...

One year of Covid-19 – How have estate agents coped?

By Trevor Youens

With March marking one year since the beginning of the...

Why top customer service is more important than ever in 2021

By Bryan Mansell

Later this year, on October 22, the ESTAS 2021 will...

Property professionals welcome digitisation to better manage transactions

By Emma Vigus

The findings of the new ‘Thriving in a Pandemic’ report,...

Why do over 50% of instructions sell with the second agent?

By Milton Rodosthenous

Recently I heard the stat that over 50% of property...

Managing high enquiry volumes and making hay while the sun shines

By Joanne Tattum

The property sector is in the middle of a boom...

Property portals – how is the latest tech improving ROI for agents?

By Dave Wascha

When I joined Zoopla, I took the same approach that...

Five questions to ask your competitors' vendors (and when to do it)

By Sam Hunter

We know the industry-wide statistic that more than 50% of...

Revealed - the most commonly misunderstood deposit protection terms

By Alexandra Coghlan-Forbes

Knowing adjudication terms and phrases can make all the difference...

Three reasons why you should embrace omnichannel marketing

By Christopher May

Let’s address the elephant in the room first - the...

Exchanging during lockdown – How to progress your pipeline

By Vicky Quinn-Campbell

We are now over four weeks in to our third...

What is happening to house prices during the third lockdown?

By Gráinne Gilmore

Homeowners staying at home during another lockdown are doing more...

Better communication will be key for agents now and in the future

By David Alexander

There is little doubt that the last year was one...

Is the property industry at a crossroads?

By Daniel Hamilton-Charlton

The property market became somewhat fractious during 2020. After receiving...

Could autonomous transportation affect the property market?

By Richard Price

In the not-too-distant future, it will be possible to order...

How to make process optimisation your New Year’s resolution

By Riemy Wan

January presents an opportune time for agency leaders to resolve...

Is it time to allow tenants to keep pets?

By David Alexander

This is a time of year when many people consider...

How can letting agents reduce deposit disputes?

By Sandy Bastin

Deposit disputes can be time-consuming and difficult for all parties...

Are you prepared for a seasonal upswing in missed rental payments?

By Neil Cobbold

It’s that time of year again. Black Friday has been...

Money in the bank – how can agents insulate their pipelines?

By Sam Hunter

You probably don’t have to listen closely to hear estate...

How the shift to digital can improve your client experience

By Craig Fenner

It’s no secret that the recent pandemic has forced more...

The importance of data from an agent’s perspective

By Christopher May

Many agents are brilliant at giving a personal touch and...

The small things agents can do to reduce consumer stress

By Emma Vigus

Purplebricks recently launched a meditation service to help buyers and...

Getting PropTech for free? It's probably because you're the product

By Simon Tillyer

The proliferation of free and accessible digital services has -...

Revealed - the ‘so what’ of software integration

By Trevor Youens

Integration, collaboration and connected platforms – some great buzzwords, but...

PRoperty Public Relations tips that work

By Lee Dahill

I wanted to take this opportunity to write an advice...

Could employee ownership be a good option for estate agencies?

By Nic Seal

In July, here at Environet UK, we transferred 100% ownership...

Why generating and nurturing leads is more important than ever

By Nat Daniels

Seller and landlord leads are what makes estate agency tick....

Three ways estate agents can create a virtual tour

By John Cooper

Across the UK and Europe, lockdown measures are changing and...

Remain vigilant with client money as we return to the office

By Chris Mason

The letting industry has come a long way over the...

How will new mandatory survey standards improve the moving process?

By Austin Baggett

From December, the new RICS Home Survey Standard will become...

Explained for agents - Electrical Safety Standards Regulations

By Charlotte Lee

Since June 1, under The Electrical Safety Standards in the...

AML checks for estate agents who don’t have time for compliance

By John Dobson

The last few months have been tough for the property...

The true benefits of virtual property marketing

By Stewart McRae

It has been three months since the property market was...

Why diversifying into auctions can boost post-lockdown cashflow

By Louise Jefferies

Following the easing of lockdown restrictions on England’s property market...

Covid-19 is speeding up PropTech - what are you waiting for?

By James Owusu

What do General Electric, IBM, Microsoft, and WhatsApp have in...

Celebrating the different side of estate agency

By Paul Clarke

Difference should be celebrated. But in our industry it rarely...

Electrical checks - clarity and efficiency are crucial for compliance

By Tom Harrington

The Electrical Safety Standards in the Private Rented Sector (England)...

The fraud risks facing the property sector as a result of Covid-19

By Angus Sim

Businesses across all sectors have struggled to adapt to the...

Start-ups saving letting agents time and money will thrive

By Tahir Farooqui

As we adjust to a life post-Covid-19, letting agents, landlords,...

The single version of the truth - myth or reality?

By Emma Vigus

Imagine a Zoom call where ten people are discussing the...

Tune into consumer behaviour to accelerate business recovery

By Samantha Jones

It’s official – the property market is back open for...

PropTech is the key to dealing with post-lockdown surge

By Trevor Youens

The Covid-19 crisis has forced the UK property industry to...

Estate agency post-Covid-19: more evolution than revolution

By Sam Hunter

The Covid-19 crisis hasn’t caused the revolution it has been...

The two most expensive mistakes the property sector is making right now

By Jonathan Stein

The fallout from Covid-19 has hit everyone hard. With breaking...

What happens after the Tenant Fees Act transition period ends?

By Debbie Davies

In these unprecedented times, Tenancy Deposit Scheme (TDS) aims to...

Agents - this is why buyers aren’t seeing your print ads...

By Mark Hinkins

We all know the world has gone digital—nothing new there....

Will coronavirus affect attitudes towards referencing and rent guarantee products?

By Nick Lyons

One of the most important aspects of being a successful...

Technology and service are the future of the property market

By David Alexander

The last five years have seen unprecedented changes to the...

The coronavirus impact - one month in

By Andy Marshall

As the impact of coronavirus unfolds, we are in constant...

Planning for post-lockdown - how to hit the ground running

By Katy Billany

Over the last two weeks we’ve seen the country come...

First-time buyers shun Shared Ownership for Help to Buy

By Rob Houghton

New research of the buying habits of first-time buyers in...

Why negative reviews are the secret to success for agents

By Matt West

We all know how stressful buying a home is, whether...

Standardise processes across multiple branches in 3 easy steps

By Emma Vigus

Your business may be growing quicker than you could ever...

Electrical checks – how to get ahead of the current

By Katie Buxton

By now, most letting agents and landlords will have heard...

The future of renting for property service providers

By Steve Rad

The property management industry is evolving at a rapid pace,...

Embracing the self-employed model – an agent’s view

By Tim Lawler

The landscape of the estate agency market in the UK...

How can estate and letting agents do simple charity work?

By Michael Stoop

At Agents Giving, we work with estate and letting agents...

How can agents keep up with the ‘on-demand’ economy?

By Tom Mundy

The ‘on-demand’ economy is reshaping our world. The way we...

How to make your customer journey count

By Samantha Jones

Understanding the customer journey plays a huge role in the...

How digitisation will change conveyancing – for the better

By Lisa Summerton

In the field of conveyancing, there’s a new dynamic at...

2020 - the year of Airbnb, and the opportunity for agents

By Guy Westlake

Over the past decade, the short-term rental industry, now eponymised...

How can agents build an inclusive rental society and trust with tenants?

By Tahir Farooqui

We are facing a new world in the lettings industry,...

Be kind to your mind - talking anxiety in estate agency

By Sam Hunter

Our mental health affects how we think, feel and act....

The PropTech Revolution: Three Pillars of Digital Transformation

By Gary Barker

When we launched Reapit’s Foundations Platform as a Service (PaaS)...

A winning combination: pick ‘n mix the best practices from Australia

By Anton Babkov

The Australian agent is a very different beast to his...

Election preview - what are the key issues for agents?

By Milton Rodosthenous

In just over two weeks, the UK population will head...

Why agents need to embrace the incremental revenue

By Melanie Cowell

It’s easier than you might think. For any agent the challenge...

The next generation of renters - are you ready to find them a home?

By Simona Bojāre

You don’t need to go far to find news about...

Why it’s time to unify your communications

By Owen Davies

You’ve probably heard about unified communications (UC) before. But why are...

Section 8 and safeguarding landlords’ rights - what agents need to know

By Sim Sekhon

In recent months, we’ve seen headlines dominated by changes to...

Introducing the purpose-driven lettings agency

By Paul Freudenberg

Enhanced customer care strategies, relationship-building schemes, cost-cutting measures and new...

The wind of change in the estate agency industry

By Rollo Miles

There has been a real wind of change in estate...

How to get started with charity – the Agents Giving Grant Fund

By Michael Stoop

Raise more money for your charity with help from the...

Targeting the right landlords for post-fees ban success

By Simon Duce

We know that the tenant fee ban has cost letting...

Should agents associate themselves with the conveyancing process?

By Lisa Summerton

Picture this: You have finally pushed that sale or purchase...

Mandatory qualifications for agents - will they help the industry?

By Milton Rodosthenous

Earlier this year, the Regulation of Property Agents (RoPA) working...

Estate agency is changing

By Steven Wayne

One of the biggest changes seen in the property market...

Your new shop window is not a shop window

By Russell Quirk

In the old days an agent would procure clients based...

Lettings technology - making money, saving costs and improving service

By Ian Faulkner

Technology will drive the lettings and property management industry in...

What kit do I need for sensational photography?

By John Durrant

Rightmove’s blog suggests that pro-standard photos can increase enquiries by...

Next generation CRM – what do agents need to know?

By Oliver Gleave

As the founder of Jupix, I worked in the property...

The importance of high quality referencing

By Vicky Quinn-Campbell

It is now over two months since the introduction of...

Embracing the hybrid model – disruption should not equal extinction

By Georgina Cox

When an industry disruptor enters a marketplace the impact on...

Tenant fees ban – post-apocalyptic or the dawn of a new age?

By Simon Shinerock

Sometimes having prior knowledge of a stressful event can be...

Property management software – what are the benefits?

By Marc Trup

The introduction of technology to an industry can be daunting,...

How can estate agents sell 20% of stock before it hits the market?

By Sam Hunter

If agents ran their databases more efficiently, the property portals...

Modern method of auction - the online bidding process explained

By Charlie Lancaster

The modern method of auction is proving to revolutionise the...

Why trusted partnerships are key for agents

By Mike Smithson

When employing a new member of staff there are a...

Should the lettings process become fully digital?

By Tom Reiss

It’s easy to understand why people are hesitant towards processes...

Which way will you turn at the estate agency industry’s crossroad?

By Nick Neill

The estate agency industry is at a crossroads. A turbulent market,...

The evolution of tenant demands explored

By Taha Dar

In today’s crowded property marketplace, the needs of tenants have...

Regressor or impresser - what kind of estate agency are you?

By Craig Vile

As we move closer to the halfway point of 2019,...

How to thrive and not just survive in today’s market

By Mike Smithson

Consumer habits have changed massively over the past few years,...

The six things you need to know about live chat

By Samantha Jones

In a world where people want instant gratification, it’s important...

Capturing tenants when they convert to buyers

By Charlie Bryant

With the UK population spending longer in rental accommodation, due...

The features a good responsive website needs to include

By Sara Beth Reynolds

Having a responsive website - one which is designed to...

Explained - the future of tenant referencing after the fees ban

By Luke Burton

Low risk letting is everyone’s aim, but unless legitimate guidelines...

Maintaining fees and winning instructions – key questions answered

By Boyd Mayover

Experienced sales trainer Boyd Mayover, co-founder of Sales Doctors, explains...

Is innovation the key to thriving in the property sector?

By Rob Davis

It’s a testing time for the property industry, amid Brexit...

What do virtual tours look like for estate agents in 2019?

By James Morris-Manuel

Virtual tours are a compelling way of enhancing a property’s...

The good, the bad and the future of property chain communication

By Jon Horton

Thinking about the state of communication across residential property chains...

How can independent agents become true ‘local property experts’?

By Hilary Grayson

The end of 2018 was a bit of a rocky...

How to keep landlords happy in 2019

By Tom Mundy

Competition for landlords will be fiercer than ever this year....

Why traditional property management as we know it is over

By David Alexander

Nobody likes change. It makes people feel threatened, undermines their...

Stay relevant and win business in a challenging market

By Charlie Bryant

In these tougher times, we recognise that helping agents win...

Setting your website apart with the latest PropTech

By Mike Smithson

We all know the three essential things an estate agent...

Why agents need smart review platforms to improve customer experience

By Ben Marley

Customer experience (CX) will largely determine the future of estate...

What’s next for property imagery?

By John Durrant

There’s no end to the PropTech and photography solutions available...

Estate agency boards - the marketing maverick

By Naomi Wood

Every day thousands of estate agency boards are erected across...

It’s time to upgrade your AML armoury

By Ben Robinson

The government has moved to crack down on money laundering...

Six quick fixes for speeding up the sales process

By Sohail Rashid

With the speed of property sales continuing to slow and...

Welcome to 2019: The Year of Brexit and Ban

By Richard Price

It’s safe to say that the majority of agents will...

Explained - the process of getting a new estate agency website

By Mike Smithson

Having built over 1900 websites for estate and lettings agents...

What are the biggest challenges facing letting agents in 2019?

By Simon Duce

There is a perfect storm brewing in the lettings market,...

What do modern renters want from letting agents?

By Jonathan Stein

The UK renting demographic is diversifying at a rapid pace....

Seeing the wood for the trees - finding the 1% in your business

By Ben Robinson

When was the last time you looked at your business...

Do floor plans and photos really help to sell a property?

By Tim Wright

Photos and floor plans remain an essential tool in property...

What is the key to a smooth and efficient pre-tenancy process?

By Tom Mundy

People now expect a streamlined, digital-first experience from every single...

Data is a conversation starter (really!)

By Sandra Jones

Rather like doctors, estate agents are present at critical points...

Top tips - how to make your letting agency more efficient

By Simon Duce

For any business, regardless of size, age or industry, operating...

The dos and don’ts of email marketing

By Charlotte Lambert

Given that ‘UK buyers are the most digitally active home...

Property viewings - how to keep up with evolving consumer demands

By Ed Mead

The culture of impatience and instant gratification has a lot...

Why online reviews can build trust, drive traffic and improve service

By Ben Marley

More than half of home owners now use online reviews...

A five-point plan for buying a new agency website

By Mike Smithson

Having delivered over 1,800 websites for estate agents over the...

How can the modern agent use print marketing to their advantage?

By Jacob Hazeldine

Over the last 10 years, so much has changed within...

How to get noticed with great photography

By John Durrant

The raison d'être for estate agents everywhere is to get...

AML compliance – why the smart money is on automation

By John Dobson

Technology is transforming the way we comply with Anti Money...

My journey from franchisee to MD at the UK’s original hybrid agency

By Nick Neill

After gaining my MBA qualification from Edinburgh Business School in...

Four ways to get a competitive edge using technology

By James Toogood

Running an effective property business in today’s market relies on...

Customer service - why is it so important to your agency?

By Simon Brown

It’s a highly competitive environment out there, where there's a...

Top tips - Get the most out of your agency boards

By Naomi Wood

As any agent will know, the task of ordering, erecting...

Security deposit cap – where do landlords and tenants stand?

By Julian Foster

We’re lucky enough to interact with thousands of landlords and...

Marketing: Why boards remain so important for agents

By Tom Cummuskey

The For Sale board is one of the oldest marketing...

Be in charge of your own destiny – what does the future hold?

By Ellie Hall

Any letting agent appreciates the effort, dedication, and sometimes heartache,...

Agents on the go - why your smartphone is one of your most valuable tools

By Annemarie Proudfoot

Gone are the days of having to rush back to...

The ten worst mistakes to make when selling your business

By Adam J Walker

I have sold hundreds of lettings businesses over the last...

How can deposit replacement schemes benefit agents and their clients?

By Daniel Leeson

In recent months, there’s been a notable move in the...

Six mistakes to avoid when taking property photographs

By Brad Filliponi

You don’t have to look far to see an abundance...

How to get the best out of an instant online valuation tool

By Craig Vile

One of the most important aspects of running a successful...

Simple tips to take professional property photos

By Brad Filliponi

Getting your property marketing right is vital, and the starting...

Building a new website for your agency: local vs specialist

By Mike Smithson

Having built over 1,800 websites for estate and lettings agents...

Why agents should look to online auctions in a challenging market

By Milton Rodosthenous

Between October and December 2017, some £822 million worth of...

Ten top tips for selling your business in 2018

By Adam J Walker

What do you need to know if you are considering...

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