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Consisting of contributions from our Associated Writers, Features covers a wide range of opinions on topics affecting the UK's estate and letting agents. Join the debate by logging-in and leaving a comment.

Features > Special Features

Revealed - the ‘so what’ of software integration

By Trevor Youens

Integration, collaboration and connected platforms – some great buzzwords, but...

PRoperty Public Relations tips that work

By Lee Dahill

I wanted to take this opportunity to write an advice...

Could employee ownership be a good option for estate agencies?

By Nic Seal

In July, here at Environet UK, we transferred 100% ownership...

Why generating and nurturing leads is more important than ever

By Nat Daniels

Seller and landlord leads are what makes estate agency tick....

Three ways estate agents can create a virtual tour

By John Cooper

Across the UK and Europe, lockdown measures are changing and...

Remain vigilant with client money as we return to the office

By Chris Mason

The letting industry has come a long way over the...

How will new mandatory survey standards improve the moving process?

By Austin Baggett

From December, the new RICS Home Survey Standard will become...

Explained for agents - Electrical Safety Standards Regulations

By Charlotte Lee

Since June 1, under The Electrical Safety Standards in the...

AML checks for estate agents who don’t have time for compliance

By John Dobson

The last few months have been tough for the property...

The true benefits of virtual property marketing

By Stewart McRae

It has been three months since the property market was...

Why diversifying into auctions can boost post-lockdown cashflow

By Louise Jefferies

Following the easing of lockdown restrictions on England’s property market...

Covid-19 is speeding up PropTech - what are you waiting for?

By James Owusu

What do General Electric, IBM, Microsoft, and WhatsApp have in...

Celebrating the different side of estate agency

By Paul Clarke

Difference should be celebrated. But in our industry it rarely...

Electrical checks - clarity and efficiency are crucial for compliance

By Tom Harrington

The Electrical Safety Standards in the Private Rented Sector (England)...

The fraud risks facing the property sector as a result of Covid-19

By Angus Sim

Businesses across all sectors have struggled to adapt to the...

Start-ups saving letting agents time and money will thrive

By Tahir Farooqui

As we adjust to a life post-Covid-19, letting agents, landlords,...

The single version of the truth - myth or reality?

By Emma Vigus

Imagine a Zoom call where ten people are discussing the...

Tune into consumer behaviour to accelerate business recovery

By Samantha Jones

It’s official – the property market is back open for...

PropTech is the key to dealing with post-lockdown surge

By Trevor Youens

The Covid-19 crisis has forced the UK property industry to...

Estate agency post-Covid-19: more evolution than revolution

By Sam Hunter

The Covid-19 crisis hasn’t caused the revolution it has been...

The two most expensive mistakes the property sector is making right now

By Jonathan Stein

The fallout from Covid-19 has hit everyone hard. With breaking...

What happens after the Tenant Fees Act transition period ends?

By Debbie Davies

In these unprecedented times, Tenancy Deposit Scheme (TDS) aims to...

Agents - this is why buyers aren’t seeing your print ads...

By Mark Hinkins

We all know the world has gone digital—nothing new there....

Will coronavirus affect attitudes towards referencing and rent guarantee products?

By Nick Lyons

One of the most important aspects of being a successful...

Technology and service are the future of the property market

By David Alexander

The last five years have seen unprecedented changes to the...

The coronavirus impact - one month in

By Andy Marshall

As the impact of coronavirus unfolds, we are in constant...

Planning for post-lockdown - how to hit the ground running

By Katy Billany

Over the last two weeks we’ve seen the country come...

First-time buyers shun Shared Ownership for Help to Buy

By Rob Houghton

New research of the buying habits of first-time buyers in...

Why negative reviews are the secret to success for agents

By Matt West

We all know how stressful buying a home is, whether...

Standardise processes across multiple branches in 3 easy steps

By Emma Vigus

Your business may be growing quicker than you could ever...

Electrical checks – how to get ahead of the current

By Katie Buxton

By now, most letting agents and landlords will have heard...

The future of renting for property service providers

By Steve Rad

The property management industry is evolving at a rapid pace,...

Embracing the self-employed model – an agent’s view

By Tim Lawler

The landscape of the estate agency market in the UK...

How can estate and letting agents do simple charity work?

By Michael Stoop

At Agents Giving, we work with estate and letting agents...

How can agents keep up with the ‘on-demand’ economy?

By Tom Mundy

The ‘on-demand’ economy is reshaping our world. The way we...

How to make your customer journey count

By Samantha Jones

Understanding the customer journey plays a huge role in the...

How digitisation will change conveyancing – for the better

By Lisa Summerton

In the field of conveyancing, there’s a new dynamic at...

2020 - the year of Airbnb, and the opportunity for agents

By Guy Westlake

Over the past decade, the short-term rental industry, now eponymised...

How can agents build an inclusive rental society and trust with tenants?

By Tahir Farooqui

We are facing a new world in the lettings industry,...

Be kind to your mind - talking anxiety in estate agency

By Sam Hunter

Our mental health affects how we think, feel and act....

The PropTech Revolution: Three Pillars of Digital Transformation

By Gary Barker

When we launched Reapit’s Foundations Platform as a Service (PaaS)...

A winning combination: pick ‘n mix the best practices from Australia

By Anton Babkov

The Australian agent is a very different beast to his...

Election preview - what are the key issues for agents?

By Milton Rodosthenous

In just over two weeks, the UK population will head...

Why agents need to embrace the incremental revenue

By Melanie Cowell

It’s easier than you might think. For any agent the challenge...

The next generation of renters - are you ready to find them a home?

By Simona Bojāre

You don’t need to go far to find news about...

Why it’s time to unify your communications

By Owen Davies

You’ve probably heard about unified communications (UC) before. But why are...

Section 8 and safeguarding landlords’ rights - what agents need to know

By Sim Sekhon

In recent months, we’ve seen headlines dominated by changes to...

Introducing the purpose-driven lettings agency

By Paul Freudenberg

Enhanced customer care strategies, relationship-building schemes, cost-cutting measures and new...

The wind of change in the estate agency industry

By Rollo Miles

There has been a real wind of change in estate...

How to get started with charity – the Agents Giving Grant Fund

By Michael Stoop

Raise more money for your charity with help from the...

Targeting the right landlords for post-fees ban success

By Simon Duce

We know that the tenant fee ban has cost letting...

Should agents associate themselves with the conveyancing process?

By Lisa Summerton

Picture this: You have finally pushed that sale or purchase...

Mandatory qualifications for agents - will they help the industry?

By Milton Rodosthenous

Earlier this year, the Regulation of Property Agents (RoPA) working...

Estate agency is changing

By Steven Wayne

One of the biggest changes seen in the property market...

Your new shop window is not a shop window

By Russell Quirk

In the old days an agent would procure clients based...

Lettings technology - making money, saving costs and improving service

By Ian Faulkner

Technology will drive the lettings and property management industry in...

What kit do I need for sensational photography?

By John Durrant

Rightmove’s blog suggests that pro-standard photos can increase enquiries by...

Next generation CRM – what do agents need to know?

By Oliver Gleave

As the founder of Jupix, I worked in the property...

The importance of high quality referencing

By Vicky Quinn-Campbell

It is now over two months since the introduction of...

Embracing the hybrid model – disruption should not equal extinction

By Georgina Cox

When an industry disruptor enters a marketplace the impact on...

Tenant fees ban – post-apocalyptic or the dawn of a new age?

By Simon Shinerock

Sometimes having prior knowledge of a stressful event can be...

Property management software – what are the benefits?

By Marc Trup

The introduction of technology to an industry can be daunting,...

How can estate agents sell 20% of stock before it hits the market?

By Sam Hunter

If agents ran their databases more efficiently, the property portals...

Modern method of auction - the online bidding process explained

By Charlie Lancaster

The modern method of auction is proving to revolutionise the...

Why trusted partnerships are key for agents

By Mike Smithson

When employing a new member of staff there are a...

Should the lettings process become fully digital?

By Tom Reiss

It’s easy to understand why people are hesitant towards processes...

Which way will you turn at the estate agency industry’s crossroad?

By Nick Neill

The estate agency industry is at a crossroads. A turbulent market,...

The evolution of tenant demands explored

By Taha Dar

In today’s crowded property marketplace, the needs of tenants have...

Regressor or impresser - what kind of estate agency are you?

By Craig Vile

As we move closer to the halfway point of 2019,...

How to thrive and not just survive in today’s market

By Mike Smithson

Consumer habits have changed massively over the past few years,...

The six things you need to know about live chat

By Samantha Jones

In a world where people want instant gratification, it’s important...

Capturing tenants when they convert to buyers

By Charlie Bryant

With the UK population spending longer in rental accommodation, due...

The features a good responsive website needs to include

By Sara Beth Reynolds

Having a responsive website - one which is designed to...

Explained - the future of tenant referencing after the fees ban

By Luke Burton

Low risk letting is everyone’s aim, but unless legitimate guidelines...

Maintaining fees and winning instructions – key questions answered

By Boyd Mayover

Experienced sales trainer Boyd Mayover, co-founder of Sales Doctors, explains...

Is innovation the key to thriving in the property sector?

By Rob Davis

It’s a testing time for the property industry, amid Brexit...

What do virtual tours look like for estate agents in 2019?

By James Morris-Manuel

Virtual tours are a compelling way of enhancing a property’s...

The good, the bad and the future of property chain communication

By Jon Horton

Thinking about the state of communication across residential property chains...

How can independent agents become true ‘local property experts’?

By Hilary Grayson

The end of 2018 was a bit of a rocky...

How to keep landlords happy in 2019

By Tom Mundy

Competition for landlords will be fiercer than ever this year....

Why traditional property management as we know it is over

By David Alexander

Nobody likes change. It makes people feel threatened, undermines their...

Stay relevant and win business in a challenging market

By Charlie Bryant

In these tougher times, we recognise that helping agents win...

Setting your website apart with the latest PropTech

By Mike Smithson

We all know the three essential things an estate agent...

Why agents need smart review platforms to improve customer experience

By Ben Marley

Customer experience (CX) will largely determine the future of estate...

What’s next for property imagery?

By John Durrant

There’s no end to the PropTech and photography solutions available...

Estate agency boards - the marketing maverick

By Naomi Wood

Every day thousands of estate agency boards are erected across...

It’s time to upgrade your AML armoury

By Ben Robinson

The government has moved to crack down on money laundering...

Six quick fixes for speeding up the sales process

By Sohail Rashid

With the speed of property sales continuing to slow and...

Welcome to 2019: The Year of Brexit and Ban

By Richard Price

It’s safe to say that the majority of agents will...

Explained - the process of getting a new estate agency website

By Mike Smithson

Having built over 1900 websites for estate and lettings agents...

What are the biggest challenges facing letting agents in 2019?

By Simon Duce

There is a perfect storm brewing in the lettings market,...

What do modern renters want from letting agents?

By Jonathan Stein

The UK renting demographic is diversifying at a rapid pace....

Seeing the wood for the trees - finding the 1% in your business

By Ben Robinson

When was the last time you looked at your business...

Do floor plans and photos really help to sell a property?

By Tim Wright

Photos and floor plans remain an essential tool in property...

What is the key to a smooth and efficient pre-tenancy process?

By Tom Mundy

People now expect a streamlined, digital-first experience from every single...

Data is a conversation starter (really!)

By Sandra Jones

Rather like doctors, estate agents are present at critical points...

Top tips - how to make your letting agency more efficient

By Simon Duce

For any business, regardless of size, age or industry, operating...

The dos and don’ts of email marketing

By Charlotte Lambert

Given that ‘UK buyers are the most digitally active home...

Property viewings - how to keep up with evolving consumer demands

By Ed Mead

The culture of impatience and instant gratification has a lot...

Why online reviews can build trust, drive traffic and improve service

By Ben Marley

More than half of home owners now use online reviews...

A five-point plan for buying a new agency website

By Mike Smithson

Having delivered over 1,800 websites for estate agents over the...

How can the modern agent use print marketing to their advantage?

By Jacob Hazeldine

Over the last 10 years, so much has changed within...

How to get noticed with great photography

By John Durrant

The raison d'être for estate agents everywhere is to get...

AML compliance – why the smart money is on automation

By John Dobson

Technology is transforming the way we comply with Anti Money...

My journey from franchisee to MD at the UK’s original hybrid agency

By Nick Neill

After gaining my MBA qualification from Edinburgh Business School in...

Four ways to get a competitive edge using technology

By James Toogood

Running an effective property business in today’s market relies on...

Customer service - why is it so important to your agency?

By Simon Brown

It’s a highly competitive environment out there, where there's a...

Top tips - Get the most out of your agency boards

By Naomi Wood

As any agent will know, the task of ordering, erecting...

Security deposit cap – where do landlords and tenants stand?

By Julian Foster

We’re lucky enough to interact with thousands of landlords and...

Marketing: Why boards remain so important for agents

By Tom Cummuskey

The For Sale board is one of the oldest marketing...

Be in charge of your own destiny – what does the future hold?

By Ellie Hall

Any letting agent appreciates the effort, dedication, and sometimes heartache,...

Agents on the go - why your smartphone is one of your most valuable tools

By Annemarie Proudfoot

Gone are the days of having to rush back to...

The ten worst mistakes to make when selling your business

By Adam J Walker

I have sold hundreds of lettings businesses over the last...

How can deposit replacement schemes benefit agents and their clients?

By Daniel Leeson

In recent months, there’s been a notable move in the...

Six mistakes to avoid when taking property photographs

By Brad Filliponi

You don’t have to look far to see an abundance...

How to get the best out of an instant online valuation tool

By Craig Vile

One of the most important aspects of running a successful...

Simple tips to take professional property photos

By Brad Filliponi

Getting your property marketing right is vital, and the starting...

Building a new website for your agency: local vs specialist

By Mike Smithson

Having built over 1,800 websites for estate and lettings agents...

Why agents should look to online auctions in a challenging market

By Milton Rodosthenous

Between October and December 2017, some £822 million worth of...

Ten top tips for selling your business in 2018

By Adam J Walker

What do you need to know if you are considering...

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