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By Sarah Davies

Commercial Director, The Letting Partnership


Revealed - The Benefits of Outsourcing!

You may be thinking that cost and hassle outweighs the benefits of outsourcing, but read on, you may be surprised!

The last few years have seen a significant number of changes in the lettings industry. With the Renters' Reform and several new pieces of legislation due, this isn’t going to slow down.

The question is, how can outsourcing help achieve this?


Capacity for Growth

Every day we speak to owners and senior managers who are so busy ‘firefighting’ that they have no time for planning and innovation. Employing staff to take on tasks which free up your time is a great solution for most roles: you know what to look for in a negotiator and a property manager, but what about client accounting?

By outsourcing your client accounting, you can achieve long-lasting and significant efficiencies, build in flexibility, and provide a robust platform to allow you to grow and develop your business.

Streamlining your business operations allows instant capacity for growth. Outsourcing offers business owners and their team the ability to seize opportunities, take on additional portfolios and/or scale up their business. All this can be achieved without having the worry about additional staff, training or that service standards may slip.

Continuity and Consistency

One of the biggest benefits of outsourcing client accounting as a business owner is that you have a 100% guarantee that your landlords will receive their rent without any delays.

The worry of accounts reconciling, and balancing daily are removed and the biggest headache of staff absences, holiday cover and resignations is eliminated.

Furthermore, you have assurance that all client money will be handled and processed accurately and securely. 

Transparency and Security

Client money is under the spotlight with more regulation than ever before, so being one step removed from your client accounting can offer confidence for your landlord. 

An added benefit is by outsourcing this aspect of your business you can demonstrate an entirely transparent approach, providing clients with the confidence that accuracy and security will be provided when their money is processed.

Knowledge and experience

Mistakes with client money can lead to financial and reputational damage to your business. A landlord paid late will move to another agent. Incorrect deposit registration can incur legal action and hefty fines. With all of this in mind, are you confident that you or your staff have the necessary skills and experience to do the job properly?

Outsourcing presents the possibility to hire a team of professionals with a higher level of expertise at an affordable price. To stay competitive in the market, outsourcing providers have a duty to invest in their staff’s continual training and to improve their skills and qualifications.

Much depends on choosing the right outsourcing provider of course, so do your research and choose a regulated company whose staff have real lettings experience at its core.

*Sarah Davies is the commercial director of The Letting Partnership


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