x
By using this website, you agree to our use of cookies to enhance your experience.
KEYWORD "Communications" - 217 RESULTS
How to create check-out reports the right way (without surprises)

The check-out report is a critical point in the tenancy and has the power to make the moving-out process run smoothly...

09 August 2022

From: Sponsored Content

What could a digitally enabled future look like for estate agents?

For years now estate agents have been on a journey from digital infancy to digital maturity. But what does the future...

03 August 2022

From: Features

How to catch up on interim rental visits efficiently

Interim rental inspections have taken a hit over the past two years and letting agents are now wading through their backlogs...

30 July 2022

From: Features

Portal listings without material information ‘will eventually be rejected’

Trading Standards has indicated that non-compliant listings will eventually be rejected from portals as it urges agents to use their “professional...

13 July 2022

From: Breaking News

Industry veteran warns technology has made some agents lazy

Former Countrywide boss Bob Scarff has warned that estate agents have become too reliant on alerts, emails and text messages for...

07 July 2022

From: Breaking News

New guide aims to help agents survive the summer slowdown

Agency data and prospecting platform Homesearch has launched a new guide to help firms continue securing instructions during the so-called summer...

21 June 2022

From: Breaking News

Estate agents down £119m a year from missed calls

Estate agents could be losing thousands of pounds a year to missed calls. Communications platform YourBusinessNumber analysed data on the typical number of...

09 June 2022

From: Breaking News

WhatsApp predicted to revolutionise estate agency communications

WhatsApp is being predicted to become a key messaging tool for estate agents in the coming years. Messaging provider SMS Speedway analysed...

01 June 2022

From: Breaking News

Agents and conveyancers should ditch the screen - here's why

For years, the issue of phone etiquette created tension between estate agents and the legal profession, the former claiming lawyers won’t...

28 May 2022

From: Features

Phil Spencer - Reassuring Vendors In A Changing Market

There seems a consensus amongst agents, analysts and amateur pundits alike that the market will stay relatively strong for some months,...

09 May 2022

From: Breaking News

Agency content experts to share tricks of the trade at industry conference

Three of the leading industry content specialists are set to gather on stage together for what is believe to be the...

27 April 2022

From: Breaking News

Q&A - how can agents and conveyancers work better together?

In this Q&A, I catch up with Jesper With-Fogstrup, chief executive officer of Smoove (formerly ULS Technology until a very recent...

23 April 2022

From: Features

Research – blurred lines increase stress and fatigue for property professionals

More than half of those working within the property sector are suffering from higher levels of fatigue or stress, due to...

22 April 2022

From: Breaking News

Agents promised new tools as conveyancing tech firm rebrands

Conveyancing software company ULS Technology has rebranded. The London Stock Exchange-listed company, which encompasses conveyancing brands eConveyancer, DigitalMove, Legal Eye and Amity...

11 April 2022

From: Breaking News

How to Prove Your Rented Property is Safe for Habitation

As amendments to smoke and carbon monoxide alarm legislation loom for rented properties later this year, we look at how inventory...

09 April 2022

From: Features

Are housing sanctions against Oligarchs just a waste of time?

A Russian billionaire says he no longer owns many of his former properties in the UK, raising question marks over the...

23 March 2022

From: Breaking News

Fees: Vendors are NOT after the cheapest agents - claim

An estate agent who has now become a PropTech entrepreneur says fees are absolutely not what makes a vendor choose who...

17 March 2022

From: Breaking News

The cold facts about winter property checks

Property checks can be the bane of a letting agent’s life if left unchecked. Throw in the winter weather, and you’ve...

29 January 2022

From: Features

Agents Do Charity - and we’re fund-raising like mad already…

Barely three weeks into the new year and we’re already talking about plans to raise tens, perhaps hundreds, of thousands of...

21 January 2022

From: Breaking News

No escape from phone calls, even in Microsoft Teams meetings…

If you thought checking in to a Microsoft Teams video-conferencing meeting would allow you to escape telephone calls, think again. Outsourced communications...

20 January 2022

From: Breaking News

Revealed - what customers REALLY think of estate agents

A new survey of people who have sold their home in the past six months has given a strong backing to...

14 January 2022

From: Breaking News

New Covid guidance to estate and letting agents

Propertymark, the main industry trade body, has this evening updated its guidance on Covid safety for estate and letting agents in...

11 January 2022

From: Breaking News

Conveyancing IT crash - company slammed for ‘wall of silence’

A consultancy specialising in data protection issues has sharply criticised the Simplify Group for its ongoing lack of communications over its...

20 December 2021

From: Breaking News

Keeping pace with the property boom - effective communications are critical to real estate operations

As the UK housing market faces an ongoing boom, there’s one profession that’s certainly rushed off its feet — estate agents....

11 December 2021

From: Features

Purplebricks moves quickly to replace latest executive to quit

Purplebricks has appointed the former O2 marketer, Ian Cafferky, as its new Chief Marketing Officer. He will be replacing Ben Carter who...

09 December 2021

From: Breaking News

High speed broadband increasingly vital for buyers

A high-speed internet connection is the second most important factor for buyers after property size, a survey claims. And the study -...

18 November 2021

From: Breaking News

How to promote fruitful relationships with your local conveyancers

As you are no doubt aware, building mutually beneficial relationships with conveyancers in your local area can not only make your...

27 October 2021

From: Features

MovePal - a cautionary tale for agents

I’m going to declare upfront that, as an investor, I have a financial interest in the success of MovePal but I also need...

23 October 2021

From: Features

PropTech Today: are you meeting the expectations of modern consumers?

If there is one thing that modern consumers have come to expect, it’s convenience. As a nation, we’re driven by on-demand...

20 October 2021

From: Breaking News

Agency beats Mercedes, HSBC and O2 to major award

Knight Frank has beaten a string of prestigious household name companies to take the Overall Winner award at the 2021 Customer...

19 October 2021

From: Breaking News

Moneypenny joins leading industry PropTech hub

High-profile outsourced communications provider Moneypenny has joined the industry PropTech hub known as the Innovation Collaboration Group. There are around 40 companies...

11 October 2021

From: Breaking News

How the 2021 consumer will impact the residential property industry

The property industry and its many stakeholders are key participants in a global digital transformation that has been underway for quite...

09 October 2021

From: Features

Why agencies should be careful when agents use personal phones for business

Estate agents, even before Covid-19 reared its ugly head, were flexible, hybrid workers. It is a job that requires a significant...

02 October 2021

From: Features

Agents are selfish but here's how to turn it around - a controversial video

Chris Watkin - the famous industry content creator, ghostwriter and trainer - has made a series of controversial statements about agents...

29 September 2021

From: Breaking News

How estate agents can optimise their workflows with conveyancers 

The recent stamp duty holiday and the subsequent conveyancing logjam this triggered has acted as a wakeup call for the industry....

25 September 2021

From: Features

Video interview – is a single PropTech solution the way forward for agents?

In this latest exclusive video interview, EAT’s video reporter Chris Buckler – an agent himself – chats with Peter Grant, chairman of the board at...

25 September 2021

From: Features

How estate agents can ensure success in the fourth quarter of 2021

The worst of the Covid-19 pandemic appears to be firmly in the rear-view mirror as we move into the last quarter...

15 September 2021

From: Features

Alto Q&A - how changes made during lockdown set this agent up for success

What estate agency is going to look like in the post-pandemic world, and what the role of the physical branch will...

11 September 2021

From: Features

Police probe into sacked Savills agent still ongoing

The police investigation into the Savills agents who allegedly racially abused England players on Twitter after the Euros 2020 final is...

10 September 2021

From: Breaking News

Savills sacks 'racist abuse' agent after Euros tweet

The Savills member of staff who allegedly racially abused England players online after the Euros 2020 final has been sacked. The Metro...

09 September 2021

From: Breaking News

Phil Spencer - Why agents MUST get their communications right

Day in, day out, I see how good estate agents really are.  Whether it’s in my day job on Location, Location, Location...

06 September 2021

From: Breaking News

Hybrid agency spends £6m beefing up communications

Spicerhaart - which is increasingly shifting its activities towards agents operating away from traditional branches - is investing more than £6m...

06 September 2021

From: Breaking News

How using the right tech can help to transform an agency’s business

Tech, as has been shown more than ever during the pandemic, can be a wonderful thing – bringing people closer together,...

04 September 2021

From: Features

Ex-Countrywide director become agency chief executive

The former group marketing director at Countrywide has been appointed as global chief executive of Fine & Country. Simon Leadbetter has also...

03 September 2021

From: Breaking News

Video - why is consumer-centric tech important for agents?

In this latest video interview exclusively for EAT & LAT readers, video interviewer Chris Buckler speaks to Harry Turner, director of...

28 August 2021

From: Features

Purplebricks hires new PR agency ahead of next marketing onslaught

Purplebricks has hired another creating PR agency to work on its consumer campaign. Taylor Herring - part of the larger Publicis group...

06 August 2021

From: Breaking News

Savills agent arrested by police over racist tweet

Greater Manchester Police have arrested the Savills estate agent who allegedly posted a racist tweet about black England football stars after...

14 July 2021

From: Breaking News

PropTech and the future of remote working

Working from home used to get a bad rap. With the phrase mocked as ‘shirking from home’, homeworkers were often seen...

23 June 2021

From: Features

Pattinson move to Openview to achieve true, advanced automation

The Oxfordshire-based PropTech founders and software developers of Openview, today announced they have welcomed Pattinson Estate Agents to their list of clients.   Peter Grant, Managing...

21 June 2021

From: Features

Phil Spencer advises agents: Save A Sale, Restore A Reputation!

There may well have been times in recent weeks when any agent would have been forgiven for wanting a break -...

21 June 2021

From: Breaking News

Management emails to agents outside work hours should be banned - call

A trade union is demanding that the government ban emails from all employers outside office hours - and it wants emails...

04 June 2021

From: Breaking News

Sellers want traditional agency services more than WhatsApp - survey

A new survey of some 700 estate agency customers show that they want to get traditional services like High Street branches,...

27 May 2021

From: Breaking News

Propertymark: your voice matters, make sure it’s heard

In an industry which is faced with constant changes in day-to-day practices and even more so given the Covid terrain which agents...

22 May 2021

From: Features

Capital Gains Tax and Property Sales - report calls for overhaul

A report by the Office of Tax Simplification on Capital Gains Tax has called for a series of changes. They include extending...

21 May 2021

From: Breaking News

Property Natter: why agency must never become a closed shop

The biggest news story in town this last week – which has brought people who don’t usually like or watch football...

24 April 2021

From: Features

Ten useful tools to aid end of tenancy deposit deductions

The TDS annual review 2020 indicates that deposit disputes have remained low over the last year, at around 1%. This is...

24 April 2021

From: Features

Should agents track the Covid testing and vaccination status of staff?

Potential house buyers may be fine with virtual tours during lockdown periods, but as the country opens up, people are going...

24 April 2021

From: Features

OnTheMarket to become a software house as well as portal

Jason Tebb, the ex-Foxtons agent who is now chief executive of OnTheMarket, has given his first in depth public interview since...

16 April 2021

From: Breaking News

Have tenants in arrears? You need to be aware of this new law

From 4 May 2021, your agency could be blocked from charging late fees, compounding interest on missing rent and taking any...

20 March 2021

From: Features

Propertymark latest - “We have no further comment”

When it comes to communications, Propertymark could do with a lot fewer confidentiality agreements and a lot more transparency. And I...

20 February 2021

From: Features

Three reasons why you should embrace omnichannel marketing

Let’s address the elephant in the room first - the property sector and how we market properties is changing. Gone are the...

10 February 2021

From: Features

Better communication will be key for agents now and in the future

There is little doubt that the last year was one which none of us will easily forget both personally and professionally....

27 January 2021

From: Features

Handle with care – why 2021 is the year to look after your leads

The last few months have seen property agents work hard to continue delivering quality client communications and maintain an increasingly digital...

23 January 2021

From: Features

Chris Summers, Head of Franchising at Century21 UK

1. How would you say Century 21 franchisees have adapted to the challenges during 2020?  If someone had told me at the...

06 January 2021

From: 60 Second Interview

Online agency and auction house links with Mortgage Advice Bureau

99Home, the agency that describes itself as the country’s fifth largest hybrid, has teamed up with the Mortgage Advice Bureau. MAB will...

23 December 2020

From: Breaking News

Agency launches with eco-friendly focus on sustainability

A new family-run estate agency in Cornwall claims to be the first in the county to focus on green thinking, championing...

08 December 2020

From: Breaking News

New official guidance: What agents can do in lockdown

The government has unveiled the public health regulations which will underpin the second national lockdown in England - and the exemptions...

04 November 2020

From: Breaking News

Top tips - how can agents provide a 24/7 remote service?

The Covid-19 pandemic has impacted the way every industry operates and the property sector is no exception. Following an enforced seven-week...

23 October 2020

From: Sponsored Content

Effective signage is key to rebuilding customer confidence in the market

When it comes to the future of the property market in the wake of Covid-19, there are two main schools of...

19 September 2020

From: Features

Navigating through the Covid crisis and beyond with AI

There will not be a single business within the property sector that did not start the year in vastly different circumstances...

05 September 2020

From: Features

Preparing for regulation of agents is key goal of new NAEA president

The new president of NAEA Propertymark says one of her key objectives for the year ahead is to prepare the industry...

03 September 2020

From: Breaking News

Explained for agents - Electrical Safety Standards Regulations

Since June 1, under The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020, landlords in England have been...

26 August 2020

From: Features

Countrywide - 10 own goals in five years

Hindsight is 20-20 vision, of course, and we can all see things we did ‘then’ that we would not do ‘now’....

22 August 2020

From: Features

Phil Spencer: agents can capitalise on an improving public image

Agents have long been the victim of a poor public reputation, from scoring highly in most disliked profession polls to being...

03 August 2020

From: Breaking News

Estate agents – here’s your cheat sheet for the next 90 days

One of the main points I’ve had reinforced to me from agent after agent over the last year of hosting a...

01 August 2020

From: Features

Reservation Agreement PropTech free to agents - not to consumers

A PropTech platform that aims to lock-in sellers and buyers via a mutually agreed reservation agreement system is being offered free...

23 July 2020

From: Breaking News

Streamlined completions promised by latest PropTech platform

Another new PropTech platform claims it can streamline the completion process - this time by coordinating the work of estate agents...

17 July 2020

From: Breaking News

Purplebricks' latest TV advertising campaign starts today

Purplebricks is starting a new wave of TV advertisements today, continuing its theme from earlier this year as a sponsor of...

03 July 2020

From: Breaking News

Second politician named in Jenrick ‘cash for favours’ controversy

Housing minister Chris Pincher has now been named in media investigations into allegations concerning his political boss, Robert Jenrick, and the...

15 June 2020

From: Breaking News

Charity connection brings meaning to fast-growing processor of rental transactions

Covid-19 has placed a spotlight on the impressive variety of fundraising platforms and technologies available – and not often in places...

13 June 2020

From: Features

Estate agency post-Covid-19: more evolution than revolution

The Covid-19 crisis hasn’t caused the revolution it has been reported to have. Despite the challenges it has brought, fundamentally, the...

27 May 2020

From: Features

Outsourced operator will qualify agents’ leads and follow-up marketing

Outsourced communications provider Moneypenny has launched a new facility called Client Services for agents resuming business. Moneypenny’s 80-strong team of receptionists can...

21 May 2020

From: Breaking News

Agents’ Insurance Claims: only two days left to submit details

The City regulator which is bringing a test case over insurance firms refusing to honour Business Interruption policies wants policyholders including...

18 May 2020

From: Breaking News

5 ways agents can manage expectation when times get tough

Over the past few weeks, estate agents have been forced to close high street branches and adapt to working from home,...

14 May 2020

From: Sponsored Content

The two most expensive mistakes the property sector is making right now

The fallout from Covid-19 has hit everyone hard. With breaking news today that agents are able to look at how to...

13 May 2020

From: Features

Property Natter - what will agent offices look like post-lockdown?

There has been much speculation about when agents will be allowed back to work, and what the new office working environment...

09 May 2020

From: Features

Home is a shelter from storm – all kinds of storms

Just a month ago our homes felt, for many of us, to be a mere pitstop on a centrifuge of work,...

11 April 2020

From: Features

Property People Register launched: today’s Conquering Corona

Hello and welcome to Wednesday’s update on what offers and advice are available to agents at this most difficult and challenging...

08 April 2020

From: Breaking News

Phil Spencer: How to stay in touch with consumers during the market hiatus

I won't be the first or last person to say that society and the property industry in which we operate is...

06 April 2020

From: Breaking News

Planning for post-lockdown - how to hit the ground running

Over the last two weeks we’ve seen the country come to a standstill and the property market effectively put on ice...

01 April 2020

From: Features

Government tells agents to shut offices immediately

Propertymark has been told the agents should shut their offices immediately - they are not “essential businesses” under the new Coronavirus...

24 March 2020

From: Breaking News

It doesn’t have to be like Spicerhaart - another agent’s approach…

While controversy swirls around the approach and motives of the sackings and branch closures at Spicerhaart, other agents are showing how...

23 March 2020

From: Breaking News

Guidance on home working, staff rights, security - Conquering Corona

Good morning and welcome to the industry’s daily update on how we cope with the challenge of social distancing and self-isolation...

18 March 2020

From: Breaking News

Online agency reduced to shock tactics criticising High St firms

Nested is the latest online agency to base a marketing campaign around criticism of established estate agents.  In three 30-second TV ads...

12 March 2020

From: Breaking News

Phil Spencer: Communication is king – how can agents wear the crown?

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...

02 March 2020

From: Breaking News

Agents - please don’t leave a message after the tone

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...

22 February 2020

From: Features

Agents Beware: reports of cyberfraud phishing emails

A number of estate agents have recently received phishing emails, fraudulently claiming to be from the main portals and trying to...

17 February 2020

From: Breaking News

Property Natter – who will be the property disrupters of the 2020s?

The 2010s were a good decade for disrupters. Early on, Airbnb and Uber shook up the holiday lettings/hospitality and traditional black...

15 February 2020

From: Features

How can agents keep up with the ‘on-demand’ economy?

The ‘on-demand’ economy is reshaping our world. The way we order food, get around, and even access healthcare has changed irreversibly...

05 February 2020

From: Features

Moneypenny now official partner of NAEA, ARLA and NAVA Propertymark

Well-known outsourced communications service Moneypenny has become an official industry partner to Propertymark, and its NAEA, ARLA and NAVA trade bodies.  Combined...

04 February 2020

From: Breaking News

Phil Spencer to advise agents how to meet public expectations

The hugely-respected Phil Spencer is to write a regular column for the industry on Estate Agent Today under the auspices of...

24 January 2020

From: Breaking News

How digitisation will change conveyancing – for the better

In the field of conveyancing, there’s a new dynamic at play. And that dynamic is customer-driven and customer-focused, using digital technology...

22 January 2020

From: Features

PropTech Today: Mortgage brokers vs robo advisers - who will win?

“Give me 100 leads and I will make five-times more good appointments than any AI you put me up against,” stated...

22 January 2020

From: Breaking News

Property Natter: the most revolutionary software product on the market?

First things first, a big happy New Year to everyone. Welcome to 2020! It looks set to be another interesting year...

04 January 2020

From: Features

Higher fees generated through PropTech says senior agent

A senior regional estate agent says the appliance of PropTech has helped his company streamline communications, reduce sales times, and generate...

30 December 2019

From: Breaking News

Property Natter: do agents need to adapt to modern communication methods?

As we know, the world’s moving very fast and how we communicate now is drastically different to even 10 years ago....

16 November 2019

From: Features

Is this how Reservation Agreements will work?

Reservation Agreements are the subject of the moment in the agency industry. The Ministry of Housing, Communities and Local Government is to...

09 November 2019

From: Features

Why it’s time to unify your communications

You’ve probably heard about unified communications (UC) before. But why are your competitors and other organisations moving towards centralised comms platforms? What are...

06 November 2019

From: Features

Property Natter - shining a light on agents doing things differently

This week’s Natter is dedicated to three contrasting agencies doing things differently, from a recently established hybrid to a design-led, Insta-friendly...

02 November 2019

From: Features

New Countrywide board member is another with link to Tesco

Countrywide has named Amanda Rendle as a new independent non-executive director of the estate agency group; she joined the board yesterday. Rendle...

17 October 2019

From: Breaking News

Why has Upad gone down?

Upad, the national online letting agent set up by entrepreneur James Davis has announced that it is “closed to new business”...

15 October 2019

From: Sponsored Content

New multi-agency sales company already works with 40 agents

A relatively new company which signs up vendors and then effectively sub-contracts their sales to strongly-performing local estate agents says it...

15 October 2019

From: Breaking News

Case study: Connells reaping the time-saving benefits of new sales and communication tool

Case study: Connells reaping the time-saving benefits of new sales and communication tool Since adopting mio in September 2018, Josh Lally, Senior...

07 October 2019

From: Sponsored Content

Property Jobs Today - this week’s news and moves in the industry

Hello and welcome to your regular Monday PJT, the essential guide to who’s moving where in our industry. Everyone mentioned here got...

23 September 2019

From: Breaking News

Purplebricks spends £382 per instruction on marketing alone

Purplebricks has spent £26.7m on marketing in the past year - that represents £382 per instruction.  The figures, revealed in the agency’s...

11 September 2019

From: Breaking News

Jail for fake estate agent who conned thousands out of women

A fraudster who claimed to be an estate agent has been jailed for four years after conning vulnerable women into giving...

10 September 2019

From: Breaking News

Enjoy the long weekend because Tuesday will be VERY busy...

We’re fast approaching the last Bank Holiday before Christmas (ugh) so enjoy it - because on Tuesday we’re all going to...

22 August 2019

From: Breaking News

It Might Not Be A Popular Opinion But…

Innovate or Die. But What is Innovation? It Isn’t just PropTech A certain Mr Dick Whittington Esquire was once convinced that the...

22 August 2019

From: Features

Banned: property boss responsible for over 100,000 nuisance phone calls

A property company chief has been banned from being involved in any company for five years following a case involving over...

21 August 2019

From: Breaking News

PropTech Today: why are the wrong people driving our innovation agenda?

I wrote last week about Keller Williams and how their leader, Gary Keller, is doing an admirable job of driving innovation through...

07 August 2019

From: Breaking News

PropTech Pioneers: agents can join WhatsApp lead-response project

Estate and letting agents will for the first time be able to use WhatsApp to respond to leads on a 24/7...

01 August 2019

From: Breaking News

Four ways to maximise your lead-handling

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

20 July 2019

From: Features

New evidence suggests equity release hurting transaction volumes

There’s more ammunition today for those agents who argue that equity release stops people moving and thus cuts the number of...

19 July 2019

From: Breaking News

‘Good communication helps keep vendor expectations in check’

Improved communication and increased transparency throughout the buying process can manage vendors’ expectations, improve satisfaction scores and create long-term clients. That’s the...

18 July 2019

From: Breaking News

Becky Howes, Account Manager of mio

  Who are you and what does it say on your business card?             Becky Howes, mio Account Manager What...

05 July 2019

From: 60 Second Interview

Agents warned over 50% of leads at risk because of slow responses

A PropTech firm which claims its products offer “industry-leading” response times says agents lose a majority of their leads due to slow...

27 June 2019

From: Breaking News

Agents get nine months free use of PropTech tool in latest FIA deal

The Federation of Independent Agents has agreed another new partnership with an industry supplier. The arrangement will allow FIA agent members nine...

26 June 2019

From: Breaking News

Watchdog upholds complaints and finds new problem with house raffle

A company which promotes property raffles have been told that it cannot repeat certain elements of its advertisements on Facebook and...

26 June 2019

From: Breaking News

Compliance clampdown on Referral Fees and Modern Method of Auction

The Property Ombudsman says its members must in future disclose referral fees in a bid to make previously-hidden costs open and...

24 May 2019

From: Breaking News

Products and partnerships - PropTech suppliers unveil latest agent solutions

Two PropTech suppliers have this week announced new partnerships and products with the aim of helping estate agents.  Firstly, sales progression and...

09 May 2019

From: Breaking News

The six things you need to know about live chat

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...

08 May 2019

From: Features

Capturing tenants when they convert to buyers

With the UK population spending longer in rental accommodation, due to the upfront expense of buying a home, their time and...

01 May 2019

From: Features

Raffle Rumpus: another property competition in hot water with watchdog

Another property raffle - this time with what appeared to be a castle as its main prize - has hit trouble...

17 April 2019

From: Breaking News

ARLA Propertymark Conference 2019 – three key talking points

The recent ARLA Propertymark conference featured a hugely interesting line-up of speaks and session during a watershed time for the lettings...

13 April 2019

From: Features

Replacing leasehold with commonhold – we’re backing the campaign!

The leasehold scandal has received plenty of press coverage, with horror stories of people living in homes that are impossible to...

06 April 2019

From: Features

The good, the bad and the future of property chain communication

Thinking about the state of communication across residential property chains is enough to induce a severe migraine. We work in a world...

20 March 2019

From: Features

Agents warned over referral fees: You're in the last-chance saloon

Estate agents have been warned that if new guidance over referral fees is not taken seriously, they could be faced with...

20 March 2019

From: Breaking News

Dual Fees: first agent ‘must have done viewing’ to claim fees

The Property Ombudsman has issued new guidance over what it calls “a growing issue” - that is, disputes over dual fees. TPO...

11 March 2019

From: Breaking News

Rightmove drops PropTech app promoting private sales

Rightmove is undertaking an investigation into a PropTech app that has tried to list private sales on the portal. The perhaps-ironically named...

07 March 2019

From: Breaking News

Property Jobs Today - all the latest moves (and a cake)

Hello and welcome to this half-term week’s PJT, your regular Monday opportunity to catch up with the key personnel changes in...

18 February 2019

From: Breaking News

Zoopla rebrands Hometrack index in latest change at portal company

The monthly index of house price changes in Britain’s major cities, for many years operated under the Hometrack banner, has been...

30 January 2019

From: Breaking News

Pioneering PropTech system 'allows High Street agents to fight the onliners'

A new bespoke Customer Relationship Management system developed by The Property Franchise Group claims to enable High Street agents to fight...

22 January 2019

From: Breaking News

How can estate agents build their online reputation?

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

19 January 2019

From: Features

The dos and don’ts of email marketing

Given that ‘UK buyers are the most digitally active home hunters’, with HSBC’s Beyond the Bricks report stating that 90% of...

24 October 2018

From: Features

Countrywide puts 'restructuring and turnaround' expert on the board

Countrywide has announced the appointment of a new board member with “substantial restructuring and turnaround expertise.” Mark Shuttleworth became a non-executive director...

04 October 2018

From: Breaking News

CPRs; the opportunity

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what the practical...

29 August 2018

From: Sponsored Content

My journey from franchisee to MD at the UK’s original hybrid agency

After gaining my MBA qualification from Edinburgh Business School in 2005, I took careful consideration over my career moves and prospective...

22 August 2018

From: Features

Marketing automation can make your business smarter

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

11 August 2018

From: Features

Play the 'luxury' game! Startling advice to traditional estate agents

Traditional estate agencies should make their work appear more of a luxury and even showcase the prices of individual elements that...

26 July 2018

From: Breaking News

Does your estate agency need to be more flexible?

It’s no secret that technology has changed the way businesses operate, in all sectors. With that has come changes to the...

23 June 2018

From: Features

GDPR Weekly: How should you remove data from your system?

The General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 - has now become effective and is...

12 June 2018

From: Breaking News

GDPR Weekly: Do you need consent when taking customer details?

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

15 May 2018

From: Breaking News

Brexit: Agencies and sector 'facing significant financial distress'

The UK’s real estate sector, embracing estate agencies as well as other aspects of the property industry, has been facing “increased...

26 April 2018

From: Breaking News

Purplebricks finance chief quits to join US company

Purplebricks’ finance chief Matthew Farrow is reported to have left the company to join IT and cloud communications company Timico. Just over...

20 April 2018

From: Breaking News

GDPR Weekly: Can agents use 'soft opt-in'?

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

10 April 2018

From: Breaking News

GDPR Weekly: Do you need consent for direct marketing?

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

27 March 2018

From: Breaking News

Agents' PropTech Toolshed: The progression of sales progression

Three weeks has flown by (I missed an early deadline last week - apologies) and I find myself writing the next...

24 March 2018

From: Features

How to get the best out of an instant online valuation tool

One of the most important aspects of running a successful estate or letting agency is being able to generate new business...

21 March 2018

From: Features

Ombudsmen get ready to slug it out for dominance

Have you noticed a new turf war going on on the fringes of the agency world? It’s not a high-profile battle like...

17 March 2018

From: Features

Agency and Alice are the perfect advertisement for apprentices

Alice Hickmott is the perfect advertisement for apprentices in estate agency - especially as we are now in National Apprentice Week.  Essex...

06 March 2018

From: Breaking News

GDPR Weekly: Exploring the requirements for personal data

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

27 February 2018

From: Breaking News

Changing consumer behaviour means agents need to embrace digital

In a show of changing consumer behaviour in the property market, new research has revealed that digital-savvy movers are favouring specialist...

26 February 2018

From: Sponsored Content

Building a new website for your agency: local vs specialist

Having built over 1,800 websites for estate and lettings agents in the last 20 years, it will come as no surprise...

21 February 2018

From: Features

AI investment shows increasing importance of new tech for agents

For a while now, property and technology have been combining seamlessly to offer the industry innovative solutions to often complex problems....

19 January 2018

From: Sponsored Content

GDPR: new warning about data security, including job applications

There’s a new warning being issued for estate agents and all other businesses to ensure they are prepared for the General...

05 January 2018

From: Breaking News

Agents reminded of GDPR responsibilities as implementation nears

A major industry supplier has reminded estate and letting agents that they have to check their responsibilities and systems ahead of...

21 December 2017

From: Breaking News

'Half of home movers feel lack of control' says conveyancing sector firm

A company supplying the conveyancing industry claims that new research reveals 55 per cent of home-movers are frustrated by a lack...

08 December 2017

From: Breaking News

Agents facing biggest change in history of data protection regulation

A roadshow is being launched to help the industry tackle what is being described as “the biggest change to affect estate...

06 November 2017

From: Breaking News

Jostling for position: battle of the property portals continues

The fact is that most house hunters simply do not have the time, let alone the inclination, to trawl around properties...

28 October 2017

From: Features

Countrywide HR chief to explain staff feedback and benefits policies

A senior figure in Countrywide’s management team is to explain the troubled group’s benefits policy to a conference of other employers. Neil...

09 October 2017

From: Breaking News

OnTheMarket founder backs agencies offering online-only options

One of the founding figures behind OnTheMarket, which currently bans listings from online agencies, now says bricks and mortar agencies that...

14 August 2017

From: Breaking News

Purplebricks share price dips after agency slated on BBC show

Purplebricks’ share price this afternoon dropped to a recent low of 406.50p before recovering to close down about five per cernt...

02 August 2017

From: Breaking News

Is outsourcing now standard for estate agents?

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

22 July 2017

From: Features

Expert Agent 'relieved' ZPG acquisition uncertainty is over

Expert Agent says it is pleased the uncertainty surrounding its takeover had ended but suggests the Competition and Markets Authority’s announcement...

30 June 2017

From: Breaking News

Competition authority clears ZPG acquisition of Expert Agent

ZPG, owner of digital platforms including Zoopla, uSwitch, PrimeLocation, Hometrack and Property Software Group, has been cleared by the Competition and...

29 June 2017

From: Breaking News

Which phone number should I choose for my marketing?

One of the biggest choices you can make in regards to the logistics of your estate agency can be picking a...

12 June 2017

From: Sponsored Content

In the eye of the storm – why agents need good lines of communication

It’s never more obvious how important good communication is for letting agents than in times of bad weather. Havoc caused by...

15 April 2017

From: Features

Conveyancers want 'log book' and 'home report' for each property

The Conveyancing Association wants the creation of a ‘log book’ and ‘Home Reports’ for each home on sale - reminiscent in...

15 March 2017

From: Breaking News

Zoopla makes another big acquisition - this time it's Expert Agent

Zoopla has acquired Expert Agent - the latest of a string of acquisitons by the portal. This follows the portal company's...

01 March 2017

From: Breaking News

How to distinguish yourself in the build-to-rent game in 2017

The end of 2016 saw the launch of 30,000 new build-to-rent (BTR) projects in London alone. With market growth projected to...

21 January 2017

From: Features

What next for the rental market in 2017?

The rental market has had to face a raft of changes over the past year, including the introduction of the 3% stamp...

14 January 2017

From: Features

This is what people find frustrating about estate agents (apparently)

Allegedly-inaccurate descriptions and difficulties finding convenient times for viewings are among the most common frustrations people find when buying and renting. That’s...

06 January 2017

From: Breaking News

Human interaction with tech is a winning combination

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

17 December 2016

From: Features

Countrywide hybrid agency idea came from market research, says chief

Countrywide’s marketing chief says the estate agency group’s controversial hybrid sales model - to be rolled out to a quarter of...

23 November 2016

From: Breaking News

Online agency Hatched agrees to withdraw marketing letters

The online agency Hatched has agreed to withdraw marketing letters following a complaint to the Advertising Standards Authority. The ASA says a...

16 November 2016

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

New survey reveals scale of buyer reliance on online communications

A survey by the Nottingham Building Society - owner of Harrison Murray estate agency - reveals the reliance of buyers on...

28 September 2016

From: Breaking News

Housing must remain top of the government’s agenda

With the number of new homes being built across the UK still significantly below the level needed to meet demand, housebuilders...

16 September 2016

From: Features

Savills recruits former marketing head of Strutt & Parker to new role

Fiona Stewart, formerly head of marketing and communications at Strutt & Parker, has taken up a newly created role in the...

01 September 2016

From: Breaking News

What it takes to be a modern estate agent

For young people the length and breadth of the UK, Thursday of this week meant that the waiting was over and...

19 August 2016

From: Features

How digital technology can help estate agents connect with customers

‘Digital technology in the property industry is here to stay’ was very much the opinion drawn from the recent FUTURE: PropTech...

24 June 2016

From: Features

Sarah Beeny's Tepilo defiant after accusation it 'hides' bad reviews

Tepilo, the online agency set up by Sarah Beeny, has come out fighting after The Times newspaper accused it of ‘hiding’...

12 May 2016

From: Breaking News

Zoopla confirms acquisition of software supplier to 8,000 agency branches

Zoopla Property Group has confirmed its conditional agreement to buy The Property Software Group, which it calls the UK’s market-leading provider...

19 April 2016

From: Breaking News

Countrywide hires high-powered ex-BBC ex-DFS marketing guru

Estate Agent Today understands that one of the country’s most successful marketing experts, Helen Normoyle, is set to join Countrywide as...

18 February 2016

From: Breaking News

Flood checks set to be standard for property purchases

With the scale of devastation from flooding witnessed recently, anxiety about purchasing a property in a flood risk area is heightened....

16 February 2016

From: Sponsored Content

The true cost of bad weather – can you afford to be unprepared?

We’ve been facing some pretty adverse weather recently. Gales, storms and terrible flooding in parts of the country have upturned the...

13 February 2016

From: Features

Conveyancers and agents: Let's not shy away from complaints

To those working within the conveyancing sector, the recent statistics from the Legal Ombudsman regarding complaints are perhaps not surprising.  In our...

30 January 2016

From: Features

Maud Rousseau, Searchflow Group Marketing and Communications Director

This week, SearchFlow launches it new brand. Group Marketing and Communications Director, Maud Rousseau discusses the ethos behind the new brand...

21 January 2016

From: 60 Second Interview

Surprise announcement as Countrywide chief executive joins Tesco board

Countrywide’s chief executive Alison Platt is to become a non-executive director of Tesco. The announcement by the supermarket to the City this...

14 January 2016

From: Breaking News

Portal switches PR firms in bid for creative and integrated content

Zoopla has instructed Brands2Life to handle its PR, taking over from Instinctif Partners. Brands2Life, which is based in prime central London, won...

13 January 2016

From: Breaking News

Business survey shows strong backing for traditional agents over online rivals

A survey of 1,000 members of the public suggests that 60 per cent of people would prefer to buy or sell a...

06 January 2016

From: Breaking News

Age and history of an estate agency is of little interest to clients

A survey of 2,000 existing and former house sellers in London suggests that relatively few regard the age and history of...

06 January 2016

From: Breaking News

Homebuyers set to be better protected from flood risk

This week, Storm Desmond has left devastation in its wake. Once again, the nation’s attention is drawn to the threat flooding...

11 December 2015

From: Features

One in three buyers influenced by mobile phone coverage

As many as one in three would-be buyers or renters regard good mobile telephone coverage as a major influence on their...

25 November 2015

From: Breaking News

Savills hires new creative agency to lead residential marketing

Savills has hired Isobel as its main creative agency to work on the marketing of its residential division.  Communications industry publication Campaign...

10 November 2015

From: Breaking News

We need to make sure that lettings isn’t viewed as an industry of 'rogues'

Headlines across the lettings industry often focus on the behaviour of ‘rogue’ landlords – those that are slow to become compliant...

30 October 2015

From: Features

New online agency wants to offer US and Australia-style franchises

A couple behind a new online estate agency want to establish what they describe as a US or Australian-style franchise system...

14 October 2015

From: Breaking News

ASA bans agent's ad quoting customer recommendations

The Advertising Standards Authority has banned an advertisement by estate agency Redman Casey accusing it of misleading statements over customer recommendations...

16 September 2015

From: Breaking News

Property Natter: how to make PR work for you

Public relations is big business these days. Whole companies are set up purely to provide this service. Major corporations have in-house...

21 August 2015

From: Features

Out of Hour cover for areas under Landlord licensing

Many Councils are now introducing Landlord Licensing within different boroughs, for those that have one of the requirements is a 24...

13 July 2015

From: Sponsored Content

Get the most from everyday emails with a professional email signature

The abundance of emails you send every day presents a valuable, yet often overlooked marketing opportunity for your agency. With that said,...

08 July 2015

From: Sponsored Content

Are you offering the very best service you can for your Landlords and tenants?

In today’s highly competitive market place, no company can afford to miss a business opportunity. Roy Fuller Managing Director at Everything Lettings...

25 June 2015

From: Sponsored Content

Zoopla defiant after agency-losses dent share price

Zoopla remains unbowed by its loss of 23 per cent of its UK agents and says it has new statistics proving...

21 May 2015

From: Breaking News

OTM struggling for audience claims Zoopla

In the latest exchange in the long-running war of words between Zoopla and OnTheMarket, ZPG claims that the new portal is...

18 May 2015

From: Breaking News

Zoopla wants Tory/LibDem coalition to go on

Zoopla says a Labour victory would be “likely” to lead to falling house prices and rising interest rates and suggests “a...

06 May 2015

From: Breaking News

Big boost to Zoopla profile as it snaps up uSwitch

Zoopla Property Group has acquired uSwitch, widely considered to be the UK’s leading price comparison website. It also generates high volumes of...

30 April 2015

From: Breaking News

Rival redress schemes report increased business

Two rival redress schemes applying to sales and lettings agents are claiming increased business.  A press release from the Property Redress Scheme...

30 April 2015

From: Breaking News

MovePal MovePal MovePal