Agency app promises ‘instant messaging revolution’

A new instant messaging platform has been launched that aims to change the way estate agents manage communications with customers and stakeholders.

Rather than using personal messaging apps, which can have compliance and security issues, a new brand called Tappter has launched a new app and web portal to offer secure communications between agents, their own teams, buyers, sellers, landlords and tenants.

Property businesses using Tappter gain access to an online dashboard where they can set up and manage multiple communications channels and track current and historical conversations. 

There are options to create channels for properties, teams and partners such as maintenance teams or finance specialists. 

Once users are set up on Tappter, property businesses and their customers can communicate via instant message. 

All messages and shared media are saved on the platform making them searchable by property business and their customers at any time. 

Features include ID verification, document sharing and signing capability and community group management.

Tappter founder Keith Banwaitt, who has previously held senior roles at telecoms brands including Vodafone and Cable & Wireless, said: “Tappter is a super simple messaging platform for life’s most important transactions. 

“We believe it provides property businesses with a safe and secure way to tap into the instant messaging revolution. 

“With Tappter, agents can prove they are putting the customer first - giving them an element of control in how and when they share messages and information. 

“At the same time, we are also helping agents eliminate communication delays, improve compliance, enhance team performance, boost reputations and streamline costs.”