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Graham Awards


Hybrid agency spends £6m beefing up communications

Spicerhaart - which is increasingly shifting its activities towards agents operating away from traditional branches - is investing more than £6m in technology.

The money is being spent on new computers, software, security and telephony systems for staff working in branches, at home or on the road. 

The biggest investment, totalling £5m, is on a project started twi years ago to allow the contact centre to be fully equipped for chat, phone, email and social media.

Steve Lamb, chief information officer, said: “These latest investments will keep us thriving in a constantly changing world and we are confident our new systems will enable us to reach the next level of collaboration and drive us firmly into the future. 

“Spicerhaart has a proud history of investing and renewing regularly and will continue to do so in order to grow as a company.” 


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