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KEYWORD "ASA" - 180 RESULTS
Banned advert highlights dangers of sales claims about rental yields

The Advertising Standards Authority has banned an advertisement for a new development in London after complaints over claims about the yields...

10 October 2018

From: Breaking News

Purplebricks slapped on wrist (again) after complaint over radio ads

Purplebricks has been the subject of another complaint to the Advertising Standards Authority - and the issue has again been categorised...

03 October 2018

From: Breaking News

Emoov changes ‘save thousands’ wording after watchdog steps in

Emoov has agreed to change the wording of a Google search advertisement after a complaint was made to the Advertising Standards...

26 September 2018

From: Breaking News

Competition offering house as a prize is blasted as 'misleading'

The perils of property competitions and raffles have once again been demonstrated, this time with the Advertising Standards Authority upholding three...

26 September 2018

From: Breaking News

Not fake news - the truth about Britain's new homes

We’ve all heard the comments - the countryside is being covered in concrete, new houses are springing up everywhere, our green...

25 September 2018

From: Breaking News

Estate agency banned from taking credit for historic testimonial

A website claim by the London estate agency Moveli has been banned by the Advertising Standards Authority after a complaint from...

12 September 2018

From: Breaking News

OnTheMarket TV campaign promotes controversial 'New & Exclusive' feature

OnTheMarket today launches a new TV advertising campaign which aims to highlight its 'New & Exclusive' marketing feature. Agents listing with the...

10 September 2018

From: Breaking News

OnTheMarket TV ad banned by watchdog over new and exclusive claims

The Advertising Standards Authority (ASA) has upheld one of two complaints made against OnTheMarket's TV and print advertising. The complaints refer to...

05 September 2018

From: Breaking News

National agency agrees to amend website after ASA complaint

An estate agency which operates nationally has agreed to amend its website following a complaint made to the Advertising Standards Authority...

05 September 2018

From: Breaking News

CPRs; the opportunity

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what the practical...

29 August 2018

From: Sponsored Content

Another online agency’s savings claim under scrutiny

An online estate agency run by one of the country’s youngest entrepreneurs has agreed to change a reference about savings on...

29 August 2018

From: Breaking News

Purplebricks told not to say it advertises on all major portals

Purplebricks has been the subject of another complaint to the Advertising Standards Authority, this time over a claim on its website...

22 August 2018

From: Breaking News

CPRs; the practicalities

In our previous blog, we looked at the definitions outlined by the CPRs. In our next blog we’ll look at the...

21 August 2018

From: Sponsored Content

New blow to house raffles - refunds after unforeseen circumstances

The brief but troubled history of individuals and companies attempting to raffle homes as prizes has received another blow as a...

21 August 2018

From: Breaking News

Agent defying advertising watchdog demands details of his 'penalties'

The estate agent who is refusing to abide by a decision of the Advertising Standards Authority is now demanding details of...

16 August 2018

From: Breaking News

Property raffle is subject of complaint to advertising watchdog

One of the spate of property raffle competitions has been the subject of a complaint to the Advertising Standards Authority. The complaint...

08 August 2018

From: Breaking News

Online agent of choice changes listing after complaint

An online estate agency has changed the wording of a listing on Rightmove, Zoopla and on its own website after a...

26 July 2018

From: Breaking News

'Local property experts' - controversial advice issued by ad watchdog

The Advertising Standards Authority has today issued a three-point guidance note for estate agents, including controversial interpretations of what constitutes a...

18 July 2018

From: Breaking News

New twist in row over agent refusing to delete claims about Purplebricks

There’s a new twist in the row between a Cornish agent and the Advertising Standards Authority. The row revolves around a tweet...

16 July 2018

From: Breaking News

Rebel agent turns fire on ZPG as advertising watchdog ponders sanctions

The Advertising Standards Authority says its compliance team is considering its next steps following the refusal of estate agency PDQ Estates...

12 July 2018

From: Breaking News

Banned! Maverick agent must not repeat claims about Purplebricks

An agent from Cornwall who has waged a long-running campaign against online agencies in general and Purplebricks in particular has been...

11 July 2018

From: Breaking News

July - it might just be the industry’s busiest month of the year

So here’s the thing. It’s summer - not much going on, school holidays about to start, industry publications filling out space...

30 June 2018

From: Features

Purplebricks pledges to appeal latest ban on advertisement

Another Purplebricks ad has been stamped down on by the Advertising Standards Authority following a complaint by Hunters Property Group - but...

27 June 2018

From: Breaking News

Summer is no time to check out if you’re an estate agent

In recent weeks, you could have been forgiven for thinking that you’re not actually in the UK.  Flash floods aside, the...

23 June 2018

From: Features

Sequence auction house amends advert after watchdog intervenes

One of the country’s largest auction houses has had to amend an advertisement on its website after an intervention by the...

20 June 2018

From: Breaking News

Watchdog intervenes over agency’s portal advertising claim

The Advertising Standards Authority has intervened after receiving a complaint about a website and online advertisement for the Howard Cundey agency. The...

13 June 2018

From: Breaking News

Which hybrid agents and PropTech firms made the top 100 startups list?

Two online agents and a number of PropTech companies have been named in startups.co.uk's Startups 100 index. Coming in at number 64...

22 May 2018

From: Breaking News

PropTech Today: UK PropTech Awards 2018 - the winners

There is a lull in my imminent flat sale. Just no activity at all, despite a price reduction!  So, I am forced...

09 May 2018

From: Breaking News

Estate agency adverts rank high in 'most complained about' league table

The annual report from the Advertising Standards Authority and the Committees of Advertising Practice, out today, shows that the estate and...

04 May 2018

From: Breaking News

Tepilo and Homewise revise online adverts after watchdog intervenes

Online estate agency Tepilo and over-60s ‘life plan’ property sales service Homewise have been rapped over the knuckles following complaints made...

18 April 2018

From: Breaking News

HMRC wins ruling over scheme claiming to cut stamp duty on homes

HM Revenue and Customs has won a key ruling concerning a tax avoidance scheme promoter which claimed to be able to...

23 March 2018

From: Breaking News

Complaints about two agencies lead to advertising watchdog stepping in

An estate agency has been the subject of a complaint over website wording which appeared to suggest that it had a...

21 March 2018

From: Breaking News

Emoov has to amend fee info on website after ad watchdog intervenes

Online agency Emoov has amended its website following the intervention of the Advertising Standards Authority.  The authority says the agency’s site included...

14 March 2018

From: Breaking News

PropTech Today: MIPIM Startup Competition - meet the finalists

Greetings from Cannes, where the sun is finally shining over MIPIM. I’m sure many of you are out here, too, and...

14 March 2018

From: Breaking News

Property Jobs Today - all the moves from across the industry

Welcome once again to Property Jobs Today, the notice-board for agents, suppliers and other property professionals moving within, out or in...

12 March 2018

From: Breaking News

Property Natter: Day in the life of…Winkworth’s head of brand

In the first of an ongoing series exploring the people who make the property industry tick, I catch up with James...

10 March 2018

From: Features

New ZPG figures suggest more agencies now listing on three portals

New figures released by ZPG suggest increasing numbers of agents are listing on three portals. Amongst the latest agencies to renew long...

02 March 2018

From: Breaking News

Agency told by ad watchdog that more complaints may trigger formal probe

London agency Portico has been warned that if there is a repeat of issues concerning its listings on portals, it may...

28 February 2018

From: Breaking News

Agents' PropTech Toolshed: Who am I and recruiting PropTech

PropTech has been the industry soundbite for the last couple of years. For many of my fellow agents, I think it’s one...

17 February 2018

From: Features

Advertising watchdog rules on another complaint about Purplebricks

The Advertising Standards Authority has ruled on another complaint lodged about Purplebricks. Although the latest appears minor it adds to a lengthy list...

14 February 2018

From: Breaking News

PropTech Today: There’s no better time than now to invest in VR

I had an interesting meeting last week with a VR company called Garou. Based in New York, they claim to have...

07 February 2018

From: Breaking News

allAgents and agency group CIELA reignite disputes with Purplebricks

The Charter for Independent Estate and Letting Agents says Purplebricks is still not complying with a ruling made by the Advertising...

06 February 2018

From: Breaking News

PropTech Today: These are the UK events you have to attend

I have high expectations for this year’s PropTech events and property conferences.  Those that I attended in 2017 demonstrated a real step...

31 January 2018

From: Breaking News

Savills amends auction website after complaint to watchdog over prices

Savills has amended its website concerning auctions after a complaint to the Advertising Standards Authority. The complainant challenged whether the listed guide...

31 January 2018

From: Breaking News

ZPG reports 53m average monthly visits to websites and apps

ZPG says it anticipates a strong 2018 according to a trading statement ahead of the company’s annual general meeting today. The firm...

30 January 2018

From: Breaking News

Purplebricks launches new TV and social media advertisements

Purplebricks once again used the Christmas period to launch new TV and social media advertisements.  In one, the hybrid agency debuted Mr...

28 December 2017

From: Breaking News

Purplebricks is subject of yet another complaint to ad watchdog

Controversial hybrid agency Purplebricks has been the subject of yet another complaint to the Advertising Standards Authority. An unnamed complainant filed a...

20 December 2017

From: Breaking News

Agency withdraws claim about speed of exchanging contracts

Independent Surrey-based estate agency Curchods has voluntarily withdrawn marketing material containing claims about its speed of exchanging properties, after the intervention...

13 December 2017

From: Breaking News

Advertising watchdog slaps down House Raffle competition wording

The Advertising Standards Authority has told the organisers of a house raffle that they must not repeat a promotion because of...

13 December 2017

From: Breaking News

Watchdog defends 'informal resolution' of complaints over online agencies

Outspoken estate agent Chris Wood has criticised the Advertising Standards Authority for its succession of ‘informally resolved’ judgements on complaints against...

07 December 2017

From: Breaking News

Online agency Yopa is subject of another complaint to watchdog

The Advertising Standards Authority has intervened following a complaint about a mailshot from the high profile online agency Yopa. The ASA says...

06 December 2017

From: Breaking News

ZPG announces record visits and increased agency membership and listings

ZPG has revealed its 2017 annual report this morning with a stream of records - 648 million visits to portals, revenue...

29 November 2017

From: Breaking News

Online agency drops Open House claim after complaint over website

Online agency Elopa has dropped a claim on its website that its Open House method of selling properties achieved the best...

29 November 2017

From: Breaking News

Online firm Yopa removes agency comparison ad after complaints

The online agency Yopa has removed an ad comparing its performance against other estate agents after complaints to the Advertising Standards...

22 November 2017

From: Breaking News

Agents Do Charity - and we’d love your Children In Need photos...

It’s one of the biggest days of the year for fund-raising in the UK, and we know many across our industry...

17 November 2017

From: Breaking News

Purplebricks shares dip below 300p - 40% down over four months

Purplebricks’ share price value yesterday dropped below the 300p, over 40 per cent less than its high point over the recent...

16 November 2017

From: Breaking News

Agency withdraws claim it was ‘only way’ to get highest sale price

The RE/MAX estate agency has withdrawn a claim in one of its promotional leaflets that its representative was "the only person"...

15 November 2017

From: Breaking News

Rebel agent quits NAEA and makes string of allegations

Rebel estate agent Chris Wood - who earlier this year unsuccessfully attempted to get on the ballot paper as a candidate for...

09 November 2017

From: Breaking News

We're not defunct yet says on-off-on independent agents group

The man seeking to establish the Charter for Independent Estate and Letting Agents says he is hopeful that the fledgling trade...

31 October 2017

From: Breaking News

Exclusive: four more complaints about Purplebricks filed to watchdog

Estate Agent Today has been told that there are four more complaints filed to the Advertising Standards Authority about hybrid agency...

30 October 2017

From: Breaking News

Agents Do Charity - and you've got an extra hour to do it...

A gentle reminder to everyone that the clocks ‘fall back’ an hour this weekend - meaning we have an extra hour...

27 October 2017

From: Breaking News

Purplebricks: agency wins advert dispute over Local Property Experts

Complaints about a Purplebricks claim concerning its Local Property Experts have been rejected by the Advertising Standards Authority. Complaints came from PDQ...

25 October 2017

From: Breaking News

Will Purplebricks ruling end agents’ purple mist?

So at last someone has woken up to the fact that Purplebricks needs to be clearer about how it charges for...

21 October 2017

From: Features

Purplebricks says it's more transparent than almost any other agency

Purplebricks has told Estate Agent Today it is more open about its business than almost any other agency and stridently rejects criticism about...

19 October 2017

From: Breaking News

Failed group for independent agents says it's not quite dead yet

The death throes of the Charter for Independent Estate and Letting Agents are continuing. A statement by software entrepreneur Charlie Wright, who...

19 October 2017

From: Breaking News

Purplebricks TV ads declared 'misleading' after complaint over fees

The Advertising Standards Authority has ruled that two TV advertisements for Purplebricks cannot be shown again in their current form because...

18 October 2017

From: Breaking News

PropTech Today: Getting cosy with the winners MIPIM NYC winners

Last week was MIPIM PropTech Summit 2017 in New York, and it was the most oversubscribed to date - proof of the...

18 October 2017

From: Breaking News

Record staff interviews and avoid unnecessary tribunals

Employment tribunal fees could soon become extinct, after the Supreme Court ruled they were an obstacle to the ‘access of justice’.  Once...

14 October 2017

From: Features

Agency removes listing from website after watchdog intervenes

London estate agency Residential Realtors removed a property listing from its website after a complaint to the Advertising Standards Authority. The property...

13 October 2017

From: Breaking News

Purplebricks: advertising watchdog still investigating complaint

The Advertising Standards Authority has confirmed to Estate Agent Today that it is still investigating a complaint lodged against Purplebricks by...

22 September 2017

From: Breaking News

Agency's non-existent Zoopla membership spurs complaint

Three more complaints about agents made to the Advertising Standards Authority have been settled informally - including one concerning an agency's...

20 September 2017

From: Breaking News

Some customers feel like 'prey' in traditional agency offices

Some customers dislike entering traditional estate agency branches, occasionally feeling 'like prey' for sales staff when they enter. This is one of...

07 September 2017

From: Breaking News

Purplebricks viewings complaint informally resolved by ASA

The Advertising Standards Authority (ASA) has informally resolved another complaint made against wording on Purplebricks’ website.  A complainant suggested that the wording...

06 September 2017

From: Breaking News

Online agency subject of another complaint about website wording

Online agency HouseSimple has once again been the subject of a complaint to the Advertising Standards Authority. Earlier this month a HouseSimple advertisement...

30 August 2017

From: Breaking News

Be wary of online agents' claims, consumer group tells public

Consumer group Which? says the public should be wary of claims made by online estate agents. This follows a series of complaints about...

29 August 2017

From: Breaking News

Another online agency advert banned over misleading wording

For the second successive week the Advertising Standards Authority has banned an online estate agency’s advertisement.  Last week it was HouseSimple and...

23 August 2017

From: Breaking News

Banned!  Online firm claimed High Street agents charge 1.5% to 4%

The Advertising Standards Authority has banned online agency HouseSimple from claiming that High Street agents charge “1.5% to 4% (plus 20%...

16 August 2017

From: Breaking News

Purplebricks: Ombudsman 'happy' with controversial deferred payment scheme

The Property Ombudsman has told Estate Agent Today that it is happy with the controversial deferred payment scheme operated on behalf of...

03 August 2017

From: Breaking News

Purplebricks told to slow growth and get its house in order by City analyst

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

03 August 2017

From: Breaking News

Rightmove listing changed after complaint over 'Help To Buy' price

A housebuilder has changed the price listed on Rightmove to the full marketing price after an intervention by the Advertising Standards...

02 August 2017

From: Breaking News

Ad watchdog intervenes after complaint about 'under offer' listings

The Advertising Standards Authority has stepped in after receiving a complaint about two ads for properties listed on Rightmove. The homes were...

26 July 2017

From: Breaking News

Agency banned from using advert suggesting it had traditional office

The Advertising Standards Authority has banned an advertisement which suggested that the firm behind it had “a physical office ... in...

19 July 2017

From: Breaking News

Houser: controversial site must remove listing of home withdrawn in 2015

The controversial website Houser, which made waves when it launched in 2014, has been ordered by the Advertising Standards Authority to...

19 July 2017

From: Breaking News

Purplebricks Local Property Experts 'earn average £41,925 a year'

An expert analysis of the Purplebricks trading statement for 2016 reveals that the agency’s Local Property Experts each earn an average...

10 July 2017

From: Breaking News

Reviews - Agency complaint about Purplebricks upheld by watchdog

The Advertising Standards Authority has upheld a complaint over a Purplebricks website statement featuring testimonials from clients; the complaint was made...

05 July 2017

From: Breaking News

Agent agrees not to repeat advertisement knocking OnTheMarket

Major westcountry agency Wilkinson Grant has told the Advertising Standards Authority it will not re-use wording following a complaint from a...

05 July 2017

From: Breaking News

Ad watchdog 'partly upholds' complaint over leasehold flat

The Advertising Standards Authority says it has “partly upheld” a complaint regarding a claim that a leasehold property was Sold STC. Greenslade...

21 June 2017

From: Breaking News

Conveyancing: ASA investigates complaint against Law Society

The Advertising Standards Authority (ASA) has published the details of its investigation into a complaint made against the Law Society. The complaint...

14 June 2017

From: Breaking News

ASA upholds complaint against hybrid agent for viewings claim

The Advertising Standards Authority (ASA) has upheld a complaint made against hybrid estate agency Pink and Cow. The Portsmouth-based firm claimed on...

07 June 2017

From: Breaking News

PropTech Today: Google announce plans for world’s first Smart City

Google, under the command of parent company, Alphabet, has set its sights on building the world’s first digital city, in Toronto,...

24 May 2017

From: Breaking News

Connells Help to Buy complaint informally resolved by ASA

The Advertising Standards Authority (ASA) has informally resolved a complaint made against Connells. The case focused on a Connells Rightmove listing which...

17 May 2017

From: Breaking News

EasyProperty changes price claim after advertising watchdog steps in

EasyProperty has removed from its advertising any reference to clients getting ‘an offier in 20 weeks’ after an intervention by the...

10 May 2017

From: Breaking News

Trade group claims ad watchdog is probing Purplebricks complaints

Fledgling trade group CIELA says two aspects of its complaint to the Advertising Standards Authority are the subject of ‘further investigation’...

04 May 2017

From: Breaking News

How not to sell a €12.5m villa (or any other property for that matter)

This actually happened - the names of the guilty have been withheld to protect the innocent. I live in Spain, Marbella actually,...

15 April 2017

From: Features

'Quick buy' company cleared of breaching advertising code

The Advertising Standards Authority has given the green light to an circular which provoked complaints suggesting it deliberately did not appear...

05 April 2017

From: Breaking News

A poor advert for the agency industry

There’s good and bad in every industry and at first sight, this week has been one where the good have won...

01 April 2017

From: Features

Purplebricks removes web claim that 'buyers are found within 14 days'

Purplebricks has agreed to remove a claim from its website that “on average it takes us just 14 days to find...

29 March 2017

From: Breaking News

Mine's bigger than yours: Agency changes 'largest office' publicity

A branch of Martin & Co is changing the wording it uses on a leaflet following a complaint from a rival...

29 March 2017

From: Breaking News

'Sleazy' estate agency advert removed after sexism furore

LSL-owned London estate agency Marsh & Parsons has removed what one Twitter users called a ‘sleazy’ advertisement, following a row over...

28 March 2017

From: Breaking News

Independent agents say Purplebricks complaint 'purely a starting point'

The fledgling group claiming to represent independent estate and letting agents, CIELA, says it has lodged a complaint against Purplebricks with...

21 March 2017

From: Breaking News

4 Reasons Why Virtual Furnishing Really Is The Future

It seems prop-tech is exploding at a scary rate, and the latest brands are all trying to grab our attention by...

17 March 2017

From: Sponsored Content

Agency promises not to make competitor comparisons in future ads

A Hampshire estate agency has promised the Advertising Standards Authority (ASA) not to make competitor comparisons which cannot be independently verified...

08 March 2017

From: Breaking News

Purplebricks: Independent agents release text of complaint letter

The fledgling Charter for Independent Estate and Letting Agents has released to the media the text of a complaint letter it...

02 March 2017

From: Breaking News

Trading Standards takes agency sales claim to advertising watchdog

The trading standards team of a county council has taken the unusual step of challenging the sales claim of an estate...

01 March 2017

From: Breaking News

Agency told not to repeat ad claim about seven-day viewings

Estate agency Butters John Bee has been told by the Advertising Standards Authority not to re-run an ad because of an...

01 March 2017

From: Breaking News

Watchdog orders online agency not to re-run TV advert

Online agency HouseSimple has been told that by the Advertising Standards Authority that its TV advertisement including the claim ‘sell your...

22 February 2017

From: Breaking News

Portal's 'win a house' competition ad banned by watchdog

A competition organised by Real Hot Property - which says it “aims to be Europe’s largest property portal” - has been...

22 February 2017

From: Breaking News

Agency disputes rival firm's claim that it 'sells homes faster'

An estate agency in the north of England has complained to the Advertising Standards Authority about a rival firm’s claims saying...

22 February 2017

From: Breaking News

Purplebricks: 'formal complaint' from independent agents

The fledgling group being set up to represent independent estate and letting agents is preparing a formal complaint about Purplebricks based...

17 February 2017

From: Breaking News

Quick Sale company in hot water over website 'offer'

The Advertising Standards Authority has stepped in following a complaint about a TV ad for a Quick Sale company, National Homebuyers.  The...

08 February 2017

From: Breaking News

Guarantee blue skies! Bad weather doesn’t mean bad photos when you use Doctor Photo

Annoying isn’t it. You take on a stunning property, agree a compelling asking price and your Vendor is desperate to get the...

02 February 2017

From: Sponsored Content

Watchdog steps in after £36,000 discrepancy on new homes website

The Advertising Standards Authority has stepped in following a complaint about the website for property developer Keepmoat. The ASA says that the...

01 February 2017

From: Breaking News

eMoov amends website wording after ASA complaint

The Advertising Standards Authority (ASA) has informally resolved a complaint made against online estate agency eMoov.  The complaint challenged whether two statements...

25 January 2017

From: Breaking News

Countrywide amends property listing after complaint to standards watchdog

Countrywide has amended the website of one of its estate agency brands after an intervention by the Advertising Standards Authority. The ASA...

18 January 2017

From: Breaking News

Watchdog intervenes after complaints over agents' advertisements

The Advertising Standards Authority has intervened after a series of complaints about adverts placed by estate agents and other property industry...

04 January 2017

From: Breaking News

Foxtons protest: nearby activists fined for disrupting wedding

Activists who stormed a wedding as part of a protest event in which a Foxtons office was damaged have been fined...

04 January 2017

From: Breaking News

No action over ad claiming flats were 'waterfront' - when they weren't

The latest round of complaints made to the Advertising Standards Authority against property firms’ ads have once again ended only with...

23 November 2016

From: Breaking News

Online agency Hatched agrees to withdraw marketing letters

The online agency Hatched has agreed to withdraw marketing letters following a complaint to the Advertising Standards Authority. The ASA says a...

16 November 2016

From: Breaking News

Ad watchdog steps in over disputed 'two bedroom' listing

The Advertising Standards Authority has stepped into a dispute over a property listing which claimed a property was a two bedroom...

16 November 2016

From: Breaking News

Banned - award-winning online agency's fees comparison advert

The award-winning online agency HouseSimple has had one of its advertisements banned by the Advertising Standards Authority. The advert was a poster for...

09 November 2016

From: Breaking News

Ad watchdog says agency's 'More Sales Agreed' claim was misleading

The Advertising Standards Authority says a Market Harborough firm's leaflet claiming it had 'more sales' than any other agent earlier this...

02 November 2016

From: Breaking News

Another online agency asked to amend website after complaint

YOPA, the online agency that recently had an extensive TV campaign, has amended the content of its website following a complaint to...

26 October 2016

From: Breaking News

Agency agrees to remove outdated Rightmove info from ad

The Advertising Standards Authority has intervened in the case of an estate agency using information from Rightmove that was more than...

19 October 2016

From: Breaking News

Watchdog explains why agency complaints 'informally resolved'

The Advertising Standards Authority has explained to Estate Agent Today why many of the complaints made against estate and letting agents...

13 October 2016

From: Breaking News

Estate agency rapped over claim that it's the leading agent in...

A Cheshire estate agency has had to amend its website following a complaint to the advertising watchdog over its claim to...

12 October 2016

From: Breaking News

ASA informally resolves more complaints against property firms

The Advertising Standards Authority (ASA) has published details of four more cases in which it has 'informally resolved' complaints made against...

21 September 2016

From: Breaking News

ASA upholds two of three complaints made against Purplebricks

The Advertising Standards Authority (ASA) has upheld two of three complaints against claims made in Purplebricks' TV and website advertising.  The watchdog upheld...

14 September 2016

From: Breaking News

Complaint against eMoov savings claims informally resolved by ASA

The Advertising Standards Authority (ASA) has informally resolved a complaint made against online estate agency eMoov.  A media sales adviser for a...

14 September 2016

From: Breaking News

How can Agents survive in an increasingly competitive market?

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

13 September 2016

From: Sponsored Content

Advertising watchdog intervenes over Purplebricks' VAT claim

The Advertising Standards Authority has intervened following a complaint about VAT savings on Purplebricks‘ website. A member of the public contacted the...

31 August 2016

From: Breaking News

Watchdog resolves dispute over property description on website

If agents need evidence of how members of the public can spot errors in property descriptions - and can raise an...

24 August 2016

From: Breaking News

Win new vendors by advertising internationally

What is Properstar? Properstar helps UK estate agents cross the chasm from local to global in respect of advertising their properties. Using...

16 August 2016

From: Sponsored Content

Halve your website costs

Paying too much every month for your website? Move your website to us and we guarantee to halve your monthly bill I want...

16 August 2016

From: Sponsored Content

Watchdog intervenes over agency and developer property descriptions

The Advertising Standards Authority has stepped in following two unrelated complaints - one was over an agent’s property description, and the...

10 August 2016

From: Breaking News

Watchdog intervenes over London agency's portal advertising

The Advertising Standards Authority has stepped in to resolve a complaint about a small London estate agency’s online references to its...

03 August 2016

From: Breaking News

How to win more customers using word of mouth

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

22 July 2016

From: Features

Agency amends website after first time buyer complaint to watchdog

An estate agency has amended its website after being contacted by the Advertising Standards Authority following a complaint from a member...

29 June 2016

From: Breaking News

Online agency emoov in hot water with advertising watchdog - again

For the second time this month, the Advertising Standards Authority has had to intervene over the wording of an ad from...

22 June 2016

From: Breaking News

Agency says Rightmove postcode data led to 'misleading' advertisement

Regional estate agency Matthews of Chester says data provided by Rightmove led to an apparently-misleading advertisement which had to be altered...

15 June 2016

From: Breaking News

High-end agency 'mystery shops' Purplebricks - with very mixed results

One of the country’s leading high-end buying agencies says it has ‘mystery shopped’ Purplebricks - with mixed results. For while it found its...

13 June 2016

From: Breaking News

eMoov ad banned by watchdog after complaint about three of its claims

The Advertising Standards Authority has banned an ad by online agency emoov after a complaint disputing the duration of a fee...

08 June 2016

From: Breaking News

Quick sale firm wins radio advertising complaint case

The Advertising Standards Authority (ASA) has decided not to uphold a complaint made against a quick property sale firm's radio advert.  The...

01 June 2016

From: Breaking News

Property advertising complaints up 10% since 2014, says ASA

Complaints made against adverts issued by property firms have increased by 10% in the last year. The Advertising Standards Authority (ASA) reports...

26 May 2016

From: Breaking News

Online agency amends website after competitor makes ASA complaint

A dispute over claims made on online estate agency HouseSimple's website has been 'informally resolved' via the Advertising Standards Authority (ASA). Competitor eMoov challenged...

25 May 2016

From: Breaking News

Advertising watchdog intervenes over OnTheMarket stock and share claims

OnTheMarket has changed the claims it makes to prospective clients about its stock levels and market share compared to Zoopla, following...

18 May 2016

From: Breaking News

Agency removes reviews from Facebook after complaint to advertising watchdog

Oystons Limited, trading as Oystons Estate Agency, has removed reviews of its service from its Facebook page after a complaint to...

06 April 2016

From: Breaking News

eMoov changes website wording after complaint over 'price achieved' claim

Online estate agency eMoov has changed the wording on its website after a complaint to the Advertising Standards Authority. The words under...

10 February 2016

From: Breaking News

Advertising watchdog bans ad by controversial 'sting' estate agency

A letting agency that has been the subject of a BBC investigation and has gone into liquidation in controversial circumstances has...

27 January 2016

From: Breaking News

New year. New look?

Let Mid West Displays get your window in shape! Never underestimate the power of high street presence. Image is everything, and what...

14 January 2016

From: Sponsored Content

Agency settles dispute with rival over 95% of sales completed claim

A dispute between two agents over a claim that “95 per cent agreed sales proceed to completion” has been resolved informally...

31 December 2015

From: Breaking News

Property ad banned after suggesting guaranteed capital gain

The Advertising Standards Authority has banned an advertisement from a property company selling new homes in East London, after it was...

30 December 2015

From: Breaking News

eMoov and other property firms resolve ad disputes with advertising watchdog

eMoov is one of several property firms to have ‘informally resolved’ disputes with the Advertising Standards Authority - usually achieved by...

16 December 2015

From: Breaking News

Agencies change websites and Facebook after ad watchdog intervenes

Two leading estate agency groups have changed website details of properties after complaints were lodged with the Advertising Standards Authority. The ASA...

25 November 2015

From: Breaking News

Warring agents resolve dispute over ad claiming property had been sold

A row between two agencies over an advertisement claiming one of them had sold a property the other had failed to...

04 November 2015

From: Breaking News

ASA raps property company for wording of Rightmove listing

The Advertising Standards Authority has ordered the company Homewise not to use misleading wording following two complaints about one of its...

28 October 2015

From: Breaking News

Purplebricks and other agencies resolve complaints to advertising watchdog

Four estate agencies including online player Purplebricks have resolved complaints submitted to the Advertising Standards Authority. Every week the ASA publishes a...

14 October 2015

From: Breaking News

Property Natter: reaching the Holy Grail of more vendors and landlords

Well, the hosts have left the party early. England have crashed out of their own Rugby World Cup after a demoralising...

09 October 2015

From: Features

Agencies amend wording of ads to escape advertising watchdog action

Two agencies have agreed to amend the wording of their advertisements to avoid the possibility of formal action by the Advertising...

07 October 2015

From: Breaking News

Agent helping ex-MoD veterans wants industry to do its bit

An agent is using social media to help homeless ex-service personnel move into empty properties free of charge - and he...

22 September 2015

From: Breaking News

Billy Idol, Generation Rent and happiness

So housing made itself top of the list of questions by the new Leader of the Opposition’s first PMQs on Wednesday...

18 September 2015

From: Features

ASA bans agent's ad quoting customer recommendations

The Advertising Standards Authority has banned an advertisement by estate agency Redman Casey accusing it of misleading statements over customer recommendations...

16 September 2015

From: Breaking News

Watchdog bans most trustworthy statement by raterAgent website

The Advertising Standards Authority has banned a statement by the estate and letting agency review site raterAgent describing it as the...

16 September 2015

From: Breaking News

Property Natter: this, that and a little bit of something else

We’ve enjoyed a bit of an Indian summer this week. Not sure it makes up for one of the coldest and...

11 September 2015

From: Features

Online agent changes ad after 'misleading' complaint

Online estate agency HouseSimple has changed the wording of one of its adverts after the Advertising Standards Authority (ASA) received a...

26 August 2015

From: Breaking News

The ESTAS' new agent of the month - is it you?

Three agents have been announced as winners of The ESTAS Agent of the Month competition - with Butters John Bee the...

19 August 2015

From: Breaking News

How to ride the digital wave legally and fairly

The internet and rapidly evolving digital landscape has revolutionised the way people buy and sell properties. With some reports suggesting 95 per...

03 July 2015

From: Features

4 ways to make sure your agency gets noticed - by Nicola Jackson, Property Team Manager for telephone answering specialist Moneypenny

Everywhere we look there’s talk of the high numbers of agents clambering for our attention on the crowded high street. So...

17 June 2015

From: Sponsored Content

Agent hails 'great result for industry' on Rightmove data issue

The estate agent at the centre of an Advertising Standards Authority investigation into promotional claims using Rightmove data has hailed the...

12 June 2015

From: Breaking News

Watchdog dismisses complaint against agency using Rightmove data

The Advertising Standards Authority has given its backing to an estate agency using Rightmove data to claim it had the most...

11 June 2015

From: Breaking News

Video round up 29.05.15 - Watch the weekly news from Estate Agent Today

Watch the latest weekly video roundup of news from Estate Agent Today and Letting Agent Today, featuring stories on the housing...

05 June 2015

From: Video Articles

ASA upholds complaints against eMoov

The Advertising Standards Authority (ASA) has upheld two complaints made against online estate agency eMoov.  The first centred around eMoov’s claim that...

03 June 2015

From: Breaking News

Four new franchisees for EweMove

Online franchise agency EweMove has 'expanded its flock' after opening four new branches. The latest franchises to open their doors are located...

01 June 2015

From: Breaking News

Video round up 29.05.15 - Watch the weekly news from Estate Agent Today

Watch the latest weekly video roundup of news from Estate Agent Today and Letting Agent Today, featuring stories on the housing...

29 May 2015

From: Breaking News

Agency rapped by watchdog over ‘misleading’ advert

An East Midlands estate agency has had a regional press advert banned by the Advertising Standards Authority (ASA).  Kirk Estates Ltd had...

28 May 2015

From: Breaking News

Cambridgeshire agency claims ‘world’s first virtual open house’

Thomas Morris Estate Agents has claimed the world’s first ‘virtual open house’ property viewing.  The firm carried out the event via the...

27 May 2015

From: Breaking News

Oh no, not another complaint...

OK, you’ve had your fun. Now let’s leave the regulators regulate and work for the public. If you don’t know what I...

22 May 2015

From: Features

ASA investigating complaints about online agents' VAT

The managing director of Hatched online agency is accusing Purplebricks, eMoov, Tepilo and House Network of advertising their rates exclusive of...

19 May 2015

From: Breaking News

Online agency seething about ASA complaint from High Street agent

Online agency EweMove says it is seething about a complaint made to the Advertising Standards Authority by a high street estate...

18 May 2015

From: Breaking News

Advertising watchdog rules against Hamptons fees ad

Hamptons International has been slapped down by the Advertising Standards Authority for not making it clear that some lettings fees were...

23 April 2015

From: Breaking News

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