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KEYWORD "Live Chat" - 70 RESULTS
Agents urged to prepare for post-election spike in calls

Agents are being urged to prepare for a surge in enquiries following the General Election this week Many agents have reported that...

04 July 2024

From: Breaking News

New boss for property team brings US experience to UK

Outsourced communications business Moneypenny has appointed a new head of its property team.  Moneypenny supports 2,500 businesses in the UK property industry,...

25 October 2023

From: Breaking News

Future of Douglas & Gordon lettings book is confirmed – but who's running sales?

Mystery surrounds the current position and owner of the Douglas & Gordon sales business as documents reveal the events that led...

21 March 2023

From: Breaking News

Facebook ads – what the new updates mean for agents and how to manage them

Is Facebook giving you a headache? If you’re in the property sector, you’re not alone! From the Cambridge Analytica Scandal to...

05 October 2022

From: Features

Webinar launched to show agents how to navigate tougher Facebook ad rules

A webinar explaining the best way to navigate the tough new Facebook advertising rules for estate agents is to be hosted...

03 October 2022

From: Breaking News

Alto unveils agenda for first virtual event

Zoopla-backed agency software provider Alto has announced the speaker line-up and agenda for its inaugural virtual event.  Altogether Live will take place...

12 September 2022

From: Breaking News

Alto to host first virtual event to showcase improved offering to agents

Zoopla-backed agency software provider Alto is to host a virtual event to showcase its offering. Taking place on 14 September, Altogether Live...

23 August 2022

From: Breaking News

Heatwave cools off property enquiries - claim

As UK temperatures soared last week, potential property buyers and sellers were even too hot to enquire about homes. Data from live...

28 July 2022

From: Breaking News

Sellers deterred by outdated estate agent websites

When was the last time you updated your website? New consumer research suggests 81% of sellers will not contact an estate agent...

04 June 2022

From: Breaking News

How estate agents can optimise their workflows with conveyancers 

The recent stamp duty holiday and the subsequent conveyancing logjam this triggered has acted as a wakeup call for the industry....

25 September 2021

From: Features

High-profile PropTech pioneer retires from service he created

The entrepreneur behind the live chat service Yomdel is to retire from the business.  Andy Soloman, the founder of the managed chat...

27 August 2021

From: Breaking News

How can agents achieve smooth transactions as we ease out of lockdown?

We’re officially transitioning to summer – marked by the clocks going forward and warmer weather – just as restrictions start to...

15 April 2021

From: Sponsored Content

Consolidation in PropTech as live chat provider is snapped up

Agency marketing platform BriefYourMarket has acquired live chat and customer experience provider Yomdel.  BriefYourMarket says the addition of Yomdel to its offer...

25 March 2021

From: Breaking News

Managing high enquiry volumes and making hay while the sun shines

The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...

10 March 2021

From: Features

Property Natter - are virtual viewings now absolutely integral for agents?

Pre-pandemic, virtual and video viewings were a nice little add-on for some agents, but they were far from universally used and...

27 February 2021

From: Features

Speedy agents are Number 1 when it comes to call answering

Estate and letting agencies are the best performing businesses for low call waiting times in the UK. A survey of 1,000 people...

12 February 2021

From: Breaking News

Handle with care – why 2021 is the year to look after your leads

The last few months have seen property agents work hard to continue delivering quality client communications and maintain an increasingly digital...

23 January 2021

From: Features

The small things agents can do to reduce consumer stress

Purplebricks recently launched a meditation service to help buyers and sellers manage stress. You might disagree with the idea, but moving...

04 November 2020

From: Features

Top tips - how can agents provide a 24/7 remote service?

The Covid-19 pandemic has impacted the way every industry operates and the property sector is no exception. Following an enforced seven-week...

23 October 2020

From: Sponsored Content

Video interview - expert advice on how to utilise live stream viewings

In a video interview for Estate Agent Today, property professional Chris Buckler speaks to Matt Nicol, managing director of Nicol &...

18 July 2020

From: Features

Live chat usage soars during lockdown and as restrictions eased

There was a big spike in the use of live chat across all agency sectors during lockdown - no doubt spurred...

23 June 2020

From: Breaking News

Tune into consumer behaviour to accelerate business recovery

It’s official – the property market is back open for business. Estate agents have started to unfurlough staff and many are...

10 June 2020

From: Features

Outsourced operator will qualify agents’ leads and follow-up marketing

Outsourced communications provider Moneypenny has launched a new facility called Client Services for agents resuming business. Moneypenny’s 80-strong team of receptionists can...

21 May 2020

From: Breaking News

The early agent catches the client through an online valuation…

Analysis by an online valuation and lead generation service shows that requests from prospective sellers and landlords are increasingly happening in...

09 March 2020

From: Breaking News

Phil Spencer: Communication is king – how can agents wear the crown?

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...

02 March 2020

From: Breaking News

Agents - please don’t leave a message after the tone

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...

22 February 2020

From: Features

Joanne Tattum, Channel Manager of Moneypenny

Who are you and what does it say on your business card? Joanne (Jo) Tattum. Channel Manager - Property What is Moneypenny and...

14 February 2020

From: 60 Second Interview

Moneypenny now official partner of NAEA, ARLA and NAVA Propertymark

Well-known outsourced communications service Moneypenny has become an official industry partner to Propertymark, and its NAEA, ARLA and NAVA trade bodies.  Combined...

04 February 2020

From: Breaking News

How digitisation will change conveyancing – for the better

In the field of conveyancing, there’s a new dynamic at play. And that dynamic is customer-driven and customer-focused, using digital technology...

22 January 2020

From: Features

The six crimes of modern-day call handling

Six common ‘crimes of modern-day call handling’ are blighting UK estate and letting agencies and hampering their growth, reputation and profitability. These...

18 January 2020

From: Features

Agents Do Charity ...Er, it’s time to spend a penny...

Welcome to another Agents Do Charity, meaning it’s not just Friday but also a day to think about fund-raising in the...

17 January 2020

From: Breaking News

Delivering client care with a wow – the case for outsourcing

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...

14 December 2019

From: Features

Property Natter: do agents need to adapt to modern communication methods?

As we know, the world’s moving very fast and how we communicate now is drastically different to even 10 years ago....

16 November 2019

From: Features

Enjoy the long weekend because Tuesday will be VERY busy...

We’re fast approaching the last Bank Holiday before Christmas (ugh) so enjoy it - because on Tuesday we’re all going to...

22 August 2019

From: Breaking News

Tragedy as daughter of top industry supplier is found dead on holiday

The teenage daughter of the co-founder of telephone answering service Moneypenny has been found dead on holiday on Mallorca. Sky News reports...

15 August 2019

From: Breaking News

Four ways to maximise your lead-handling

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

20 July 2019

From: Features

The six things you need to know about live chat

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...

08 May 2019

From: Features

All independent agents applying to trade group will be mystery-shopped

Every estate agency applying to join a new group for independents will be mystery shopped in a bid to ensure it...

09 April 2019

From: Breaking News

5 reasons estate agents need a telephone answering service

Of the hundreds of headaches that come with agent territory, worrying about what’s happening to your calls shouldn’t be one of...

08 April 2019

From: Sponsored Content

Property Natter – is 9 till 6 still the way to make a living?

For many years, the majority of agents have stuck to the tried-and-tested 9am-6pm opening hours framework. But is this now changing,...

16 March 2019

From: Features

When and why are your customers getting in touch?

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

20 October 2018

From: Features

Property Natter: the growing importance of content, social media and design

As promised a few weeks ago, this week’s Natter concentrates on the importance of content, design and social media, three easily...

19 May 2018

From: Features

How to get the best out of an instant online valuation tool

One of the most important aspects of running a successful estate or letting agency is being able to generate new business...

21 March 2018

From: Features

The ValPal Network launches products to make membership 'cost-positive'

A network of agents representing over 800 brands with over 4,000 branches has announced the launch of a host of new...

21 February 2018

From: Breaking News

Property Natter: an eco-friendly approach and the importance of GDPR

In recent years January has become the month of detoxes, fad diets, health kicks such as Dry January and Veganuary, and...

27 January 2018

From: Features

Property Natter – the marketing trends to look out for in 2018

After the fun and over-indulgence of the festivities, most of us are now back to the world of work. And, with...

13 January 2018

From: Features

PropTech consolidation starts as two high-profile firms form partnership

PropTech start up OneDome, which supplies online booking and mapping tools, has teamed up with live chat service provider Yomdel in...

13 December 2017

From: Breaking News

Property Natter: A to Z of the property industry for 2017

As we hurtle towards the end of 2017, it’s time to reflect on the year that’s just been.   Even better, this property-based...

25 November 2017

From: Features

Q&A with Moneypenny Receptionist Josh Tanton

What does your role involve? By answering my estate agent clients’ telephone calls, I assist in their day-to-day office needs.  An...

13 November 2017

From: Sponsored Content

Property Natter – here’s how to drive traffic, convert and monetise

Winter seems to be firmly with us now, if the plunging temperatures are anything to go by. After a ridiculously mild...

11 November 2017

From: Features

Q&A with Moneypenny Receptionist Amanda Beck

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...

09 October 2017

From: Sponsored Content

Property Natter: Why Uber’s troubles are reflected in estate agency

As those of us in the industry know, there is a fine balance to strike between disruptive technology – and the...

30 September 2017

From: Features

Q&A with Moneypenny Team Manager Nicola Jackson

What does your role involve? As team manager for the property team, I make sure PAs and clients are happy and...

21 September 2017

From: Sponsored Content

The case for intelligence-led automated interactions on agents’ websites

Many industries in the UK are currently facing a tumultuous time as the great unknown of Brexit looms on the horizon...

09 September 2017

From: Features

TPO integrates live chat to handle online consumer complaints

The Property Ombudsman Scheme (TPO) has partnered with Yomdel to provide a 24/7 live chat service.  Consumers can now seek 'independent dispute...

04 September 2017

From: Breaking News

Why Gnomen is a reliable software provider

If you’re a busy estate or letting agent, you’ll find that it can be quite difficult and time-consuming locating the right...

15 August 2017

From: Sponsored Content

Visitors to agency websites 'stay loyal' and don't visit rival sites - claim

A data analytics firm that has studied over 2.7m visits to UK property company websites claims that once a visitor arrives...

03 August 2017

From: Breaking News

Property Natter: a half-year review – hybrids, PropTech and resilience

We’re already more than halfway through 2017 and, against all the odds, it’s pushing 2016 close in terms of eventfulness and...

14 July 2017

From: Features

PropTech: Mortgage startup secures £5.5m in funding

Digital mortgage broker habito has announced that it has raised £5.5 million in investment funding.  The firm says it will use the...

24 January 2017

From: Breaking News

Why do agents need a fast, responsive website?

In the world of property and estate agency, competition is always fierce. It’s the same when it comes to your website....

22 November 2016

From: Sponsored Content

Four things all good estate agent websites need in 2016

All estate and letting agents now have a website – but just how effective is yours? Your 'virtual shop window' is now...

31 October 2016

From: Sponsored Content

PropTech: Live chat drives business on agency websites - claim

A website live chat provider claims research shows that the facility significantly influences activity amongst users of websites on which it...

25 October 2016

From: Breaking News

Connells to continue web-chat idea after surge in valuations

Connells Group is to continue with its experimental ‘live chat’ facility on its website after seeing a significant rise in valuation bookings...

19 October 2016

From: Breaking News

Property Natter: Q & A with Glenn Ackroyd

This week we have the Head Shepherd of EweMove, Glenn Ackroyd, in the hotseat. He’s been co-owner of EweMove Sales and Lettings,...

30 September 2016

From: Features

Property Natter – the top five Proptech products

Last time out I spoke about the beginnings of a PropTech revolution, with two major London-based events in the offing over...

13 May 2016

From: Features

Five reasons to choose Gnomen as your software provider

Finding the right estate agency software supplier can be difficult and time-consuming. It's increasingly important to find a partner that suits your...

05 May 2016

From: Sponsored Content

Property Natter: conveyancing, mortgage advice and a PropTech revolution

On Tuesday we managed hail, snow, rain, sun and a chilly wind all in one day. Whatever you want to say...

29 April 2016

From: Features

Rezi Enterprise: Unlock the power in your business

Rezi’s cloud based SaaS platform seamlessly connects technology and business infrastructures Rezi Enterprise is a sales and lettings SaaS platform with an...

25 August 2015

From: Sponsored Content

Premium Rezi: Power at your finger tips

Connect branch networks, automate sales and marketing and highlight business opportunities with Rezi’s agile cloud platform Rezi Premium is more than a...

19 August 2015

From: Sponsored Content

Rezi Pro

Estate agents want systems that deliver power, speed and mobility. Increase efficiency, reduce admin, offer a personalised service and increase your income...

04 August 2015

From: Sponsored Content

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