We’re fast approaching the last Bank Holiday before Christmas (ugh) so enjoy it - because on Tuesday we’re all going to be VERY busy.
Statistics from outsourced communications firm Moneypenny has revealed that call volumes increase by 10 per cent on the day following a bank holiday.
Specifically 9am to 11am are the busiest hours.
The trend was discovered following analysis of data on the Tuesday following bank holiday Monday in April, May and August 2018.
Joanne Tattum, business relationship manager for the property sector at Moneypenny, says: “When people are away from the stresses of work, they’re given time and space to think about their personal lives and take care of some ‘life admin’.
“As a result, it’s extremely common for the days following holidays to be used to contact professionals such as estate agents to help take care of matters like looking for their next home or putting an existing property on the market.”
She says that by embracing technology such as call answering and live chat, agents can capture leads even during peak times, without hiring extra resource.
“Poor client communication is a cause of great frustration among consumers and businesses should do all they can to avoid this occurring. Our solutions ensure enquirers feel valued from the offset and improve the customer journey by mitigating the need to leave voicemails or send emails that often go unanswered” she adds.
Established in 2000, Moneypenny is now used by over 13,000 businesses across a range of sectors.