Outsourced communications provider Moneypenny has launched a new facility called Client Services for agents resuming business.
Moneypenny’s 80-strong team of receptionists can now diarise viewings, qualify inbound leads, warm-up databases and follow-up property marketing campaigns for agents - it says it should soon be able to integrate with the major CRM systems too.
Moneypenny - which handles over two million calls and live chats for its client base of 16,000 property professionals working in 2,500 agencies, housing associations and house-building firms - claims the service will be particularly useful for agencies working temporarily with skeleton staffing.
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Just checking if I understand this correctly. Is this saying that if you have furloughed staff costing the tax payer and the economy money and saving you money as a result but business has picked back up and you need manpower, instead of unfurloughing your staff, leave them furloughed and a burden on the economy and outsource the work they should be doing to MoneyPenny instead?
I rate Moneypenny highly, but the only people who can qualify a lead are agents themselves. There is no such thing as pre-qualified. Agents decide on a case-by-case basis whether a lead is worthwhile or not, based on the unique circumstances of the property they are enquiring about, the interest level, and the background context of the applicant. A perfectly proceedable applicant may be qualified for one agent, but not for another. It's an individual process each time.
Scripts only work to a point.
A seamless handoff to an expert ....No callbacks might work.
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