The dispute between controversial online estate agency Emoov and the Advertising Standards Authority is rumbling on. In the first half of November...
Archive
03 December 2019
From: Breaking News

An online estate agency which last week claimed it had resolved a dispute over reviews it showed on its website is...
20 November 2019
From: Breaking News

Fledgling online estate agency Emoov - now owned by PropTech firm Mashroom - has removed reviews and endorsements from its website...
13 November 2019
From: Breaking News

ESTAS, the national customer service award scheme which recognises estate and letting agents, conveyancers and mortgage advisors, has now fully launched...
12 November 2019
From: Breaking News

When renting a property out, letting agents and landlords recognise that it is important to take a deposit from the tenant...
12 October 2019
From: Features

It never rains but it pours. And that’s certainly been the case for the online estate agency sector in the last...
03 October 2019
From: Features

Savills, Knight Frank, Cushman & Wakefield and JLL are the main estate agencies now working with a review website allowing buyers...
01 October 2019
From: Breaking News

The tech publication WIRED has conducted an in-depth analysis of Purplebricks’ reviews on the Trustpilot site and suggests the agency may...
26 September 2019
From: Breaking News

A former Local Property Expert and manager at Purplebricks has gone on record to reveal what it was really like to work...
16 August 2019
From: Breaking News

A series of damning reviews about Purplebricks’ working environment, apparently written by existing and former staff, have appeared online. Indeed is a...
19 June 2019
From: Breaking News

My experience in marketing over the last 10 years has been an interesting journey, however I don’t want to bore you...
08 June 2019
From: Features

A review website set up by a former estate agent says £1m of new funding will allow it to roll out...
07 June 2019
From: Breaking News

New figures released to Estate Agent Today show that a net total of 284 agents’ offices closed down in 2018. This number -...
29 May 2019
From: Breaking News

We’ve reached the final instalment of my market transformation do’s and don’ts. In previous articles, we’ve looked at: Do encourage, don’t deter;...
22 May 2019
From: Breaking News

With the Tenant Fee Ban obliterating a key income stream, letting agents should be looking at ways they can increase the...
16 May 2019
From: Sponsored Content

The organisers of next week’s ESTAS Estate & Letting Agent Awards, the biggest and glitziest event on the industry calendar, have...
02 May 2019
From: Breaking News

The new Federation of Independent Agents - scheduled to launch this week - has revealed a partnership with reviews platform Feefo. The...
29 April 2019
From: Breaking News

Analysts at Berenberg Bank have sharply reduced their price target for Purplebricks by over 80 per cent from 470p to 80p, accusing...
05 April 2019
From: Breaking News

A controversial online estate agency has gone into liquidation two years after describing High Street agents as “smug, suited slime-balls.” BetterMove, registered...
03 April 2019
From: Breaking News

Controversial reviews service Trustpilot insists Purplebricks and Foxtons are not gaming its platform and accuses The Times of “misrepresenting” how it operates. Over...
25 March 2019
From: Breaking News

This article was originally written for City AM in response to an article it published attacking letting agents. See more here. A...
23 March 2019
From: Features

Purplebricks’ and Foxtons’ apparent success on Trustpilot have come under scrutiny in a Times newspaper analysis of the review platform. The Times’...
22 March 2019
From: Breaking News

The founder and former chief executive of Emoov, Russell Quirk, is back in the headlines with a new but until now...
18 March 2019
From: Breaking News

Here’s an unusual story, describing the work of one of Purplebricks’ Local Property Experts who was with the company for around...
04 March 2019
From: Breaking News

The long-running stand off between website AllAgents and Purplebricks appears to be over, with the online agency being ‘readmitted’ by the...
04 March 2019
From: Breaking News

The demand for rural properties is high, and with 20.7% of England’s population in countryside areas, estate agents have a large...
02 March 2019
From: Features

Chancellors says it has over 10,000 reviews on Trustpilot, making it the most reviewed High Street agency on the platform. In a statement...
28 February 2019
From: Breaking News

The two men behind a low-profile hybrid estate agency say their company is flourishing after two years in business, during which they...
20 February 2019
From: Breaking News

An estate agent says he’s “bruised” by recent mysterious negative online reviews he has received - shortly after he posted positive...
11 February 2019
From: Breaking News

The review website Trustpilot is to make it easier for the public to see whether companies have tried to stop complaints...
07 February 2019
From: Breaking News

A review website has launched that describes itself as “a new and powerful research and marketing tool in the residential property...
07 February 2019
From: Breaking News

Customer experience (CX) will largely determine the future of estate agency in the UK. This is now a key battleground for...
06 February 2019
From: Features

Purplebricks might have the last laugh - its biggest critic is ditching his High Street office and making his own agency online. Controversial...
04 February 2019
From: Breaking News

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...
19 January 2019
From: Features
02 January 2019
From: Features

The shortlist has been announced for the annual Guild of Property Professionals Awards to be held on January 17 in London. The...
31 December 2018
From: Breaking News

Another year is nearly done – and what an eventful year it’s been. We’ve had more than our fair share of breaking...
22 December 2018
From: Features

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...
15 December 2018
From: Features

At least some calls from potential customers to Emoov are being cut off and rival estate agents are now plundering the...
03 December 2018
From: Breaking News

Not so long ago, the best estate agents were those who did the best work for their clients and therefore built...
24 October 2018
From: Breaking News

The culture of impatience and instant gratification has a lot to answer for. It has forced the hand of the property...
17 October 2018
From: Features

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...
13 October 2018
From: Features

More than half of home owners now use online reviews to choose their estate agent when putting their property on the...
10 October 2018
From: Features

A website claim by the London estate agency Moveli has been banned by the Advertising Standards Authority after a complaint from...
12 September 2018
From: Breaking News

There’s been a huge vote of no-confidence in online reviews, often used for marketing by many online agencies and some traditional...
11 September 2018
From: Breaking News

Fake news has become the popular catchphrase of a certain orange-tinted president in recent years. And everyone, from tech giants like...
08 September 2018
From: Features

Independent review website allAgents says its ultimate ambition is to be a serious rival to existing portals like OnTheMarket. Unveiling a new...
21 August 2018
From: Breaking News

An OnTheMarket sales rep - who now no longer works for the company - wrote a critical review of an independent estate...
14 August 2018
From: Breaking News

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...
11 August 2018
From: Features

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...
11 August 2018
From: Features

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...
25 July 2018
From: Features

If you’re an estate agent and have a property that is difficult to sell or the homeowner simply needs a fast...
20 July 2018
From: Sponsored Content

First things first, I have to mention the World Cup. The dream is over, football’s not quite coming home (not until...
14 July 2018
From: Features

“They think it’s all over ... it is now.” The refrain that haunts England fans returned last night, not in a good...
12 July 2018
From: Breaking News

The dream goes on, and as England eases into the World Cup semi-finals, our agents’ reviews of their games continue -...
09 July 2018
From: Breaking News

A survey shows only 18 per cent of vendors favour reviews over personal recommendations when it comes to choosing an estate...
25 June 2018
From: Breaking News

What is the biggest challenge in estate agency today? At the risk of sounding flippant, selling houses! It’s a unique industry...
11 June 2018
From: Sponsored Content

News media in Australia say Purplebricks is the subject of an investigation by a consumer watchdog in the province of Western...
11 June 2018
From: Breaking News

We have the presidential seal of approval for our Agents Do Charity this week - well, sort of, but we don’t mean...
08 June 2018
From: Breaking News

It’s not just Purplebricks that makes much of its apparently- favourable online reviews - now EweMove has issued a statement expressing...
05 June 2018
From: Breaking News

As the process of making buying and selling more transparent continues to gather pace, the body that regulates conveyancers says it...
05 June 2018
From: Breaking News

Emoov founder Russell Quirk says that in some cases social media might give a more accurate picture of an estate agency’s...
04 May 2018
From: Breaking News

Review service allAgents has relaunched its property portal, saying it may become an agent-owned service and pledging to turn it into...
03 May 2018
From: Breaking News

A BBC Radio 5 Live analysis of online reviews has reignited the argument about the glut of positive reviews for Purplebricks...
30 April 2018
From: Breaking News

The long running spat between review website allAgents and hybrid agency Purplebricks reignited over the weekend following a Facebook post. A Purplebricks...
23 April 2018
From: Breaking News

An assessment of nine online agencies undertaken by a property website has seen Emoov come out on top after being analysed...
26 March 2018
From: Breaking News

For many estate agents seeking to become entrepreneurs, the idea of starting their own business is undoubtedly daunting, especially when going...
17 March 2018
From: Features

Andrews Property Group has won the Feefo Trusted Service award, which the agency describes as “an independent seal of excellence that...
15 March 2018
From: Breaking News

A survey by consumer body Which? suggests askng prices and agents' fees are the most significant factors considered by a vendor choosing an...
14 March 2018
From: Breaking News

The Guild of Property Professionals has won a major award from reviews platform Feefo. The Feefo Gold Service award is described by...
02 March 2018
From: Breaking News

The ESTAS Group has revealed the agencies, suppliers and other property companies shortlisted for its 2018 Estate & Letting Agent Awards. The...
01 March 2018
From: Breaking News

In a show of changing consumer behaviour in the property market, new research has revealed that digital-savvy movers are favouring specialist...
26 February 2018
From: Sponsored Content

The death of traditional TV – where viewers sit down together to watch shows at defined times – has been much...
24 February 2018
From: Features

PropTech has been the industry soundbite for the last couple of years. For many of my fellow agents, I think it’s one...
17 February 2018
From: Features

The Advertising Standards Authority has ruled on another complaint lodged about Purplebricks. Although the latest appears minor it adds to a lengthy list...
14 February 2018
From: Breaking News

Controversial new Purplebricks advertisements on social media mock traditional estate agents who “twiddle their thumbs” in offices and claim the hybrid...
13 February 2018
From: Breaking News

The Charter for Independent Estate and Letting Agents says Purplebricks is still not complying with a ruling made by the Advertising...
06 February 2018
From: Breaking News

Pressure continues to mount on Purplebricks to reveal its sales data after a weekend during which claims about its effectiveness continued...
05 February 2018
From: Breaking News

Outspoken buying agent Henry Pryor has set out 10 points that he claims many traditional agents overlook when they debate the...
05 February 2018
From: Breaking News

Whisper it quietly, but there seems to be change in the air when it comes to agents recommending lawyers based on...
03 February 2018
From: Features

The ESTAS Group has announced that it now accepts Feefo reviews as part of its agency awards process. The ESTAS Group’s Estate...
01 February 2018
From: Breaking News

The ESTAS Group has announced record entries for its 2018 estate and letting agents awards. The national award scheme - which recognises...
25 January 2018
From: Breaking News

The war between AllAgents review website and Purplebricks has continued with the site naming the hybrid agency the “worst rated one...
17 January 2018
From: Breaking News

The tit-for-tat slanging match between Purplebricks and review site AllAgents is continuing. Yesterday we reported a lengthy statement from Purplebricks explaining why...
20 December 2017
From: Breaking News

Purplebricks has responded to the review website AllAgents which recently reinstated some disputed reviews - but there appears no threat of...
19 December 2017
From: Breaking News

allAgents has today reinstated Purplebricks’ reviews on its site - this includes the majority of the negative reviews which have been...
12 December 2017
From: Breaking News

allAgents, the review website in dispute with Purplebricks, says a “major announcement” is expected about its next step in the saga...
08 December 2017
From: Breaking News

allAgents, the specialist review website which has had a bitter dispute with Purplebricks, has poured cold water on the hybrid agency’s...
04 December 2017
From: Breaking News

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...
01 December 2017
From: Breaking News

Hybrid agency Purplebricks and website allAgents have failed in their bid to reach agreement over the accuracy and source of a...
30 November 2017
From: Breaking News

AllAgents, the review website which failed in a bid to raise a ‘fighting fund’ in its ongoing row with Purplebricks, is...
28 November 2017
From: Breaking News

The website AllAgents has failed in its bid to raise the £50,000 it says it requires to pay for a defence...
22 November 2017
From: Breaking News

The website AllAgents has extended its deadline to raise £50,000 for possible legal costs should Purplebricks take action over disputed reviews. The...
21 November 2017
From: Breaking News

Estate Agent Today can reveal that the ‘peace talks’ between the AllAgents review website and Purplebricks now involve the agency’s chief...
17 November 2017
From: Breaking News

Purplebricks’ share price value yesterday dropped below the 300p, over 40 per cent less than its high point over the recent...
16 November 2017
From: Breaking News

Online estate agent eMoov recently set itself apart by directly addressing the issues of openness and transparency that have long dogged the online business...
15 November 2017
From: Breaking News

Estate Agent Today has been told that the website AllAgents has been holding peace talks with Purplebricks over its dispute about...
01 November 2017
From: Breaking News

Three hundred of the UK’s top conveyancers have celebrated the success of the industry at the first ever ESTAS Conveyancer Awards. The...
26 October 2017
From: Breaking News

The crowdfunding appeal by review website AllAgents to mount possible legal action against Purplebricks appears to be making relatively slow progress. As...
16 October 2017
From: Breaking News

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...
14 October 2017
From: Features

A donor with the name ‘Michael Bruce’ has contributed - at least a little - to a fighting fund for review...
12 October 2017
From: Breaking News

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...
09 October 2017
From: Sponsored Content

The vast majority of sellers surveyed by a consumer group say rapport with branch staff in a locally-based office is important...
29 September 2017
From: Breaking News

Trustpilot has announced it is to remove UK reviews of Purplebricks which it says were "mistakenly invited" by the agency to be...
20 September 2017
From: Breaking News

One of the co-founders of Purplebricks, Michael Bruce, has explained why the agency challenged reviews of its services on AllAgents. Speaking to...
19 September 2017
From: Breaking News

The founder of a new online sales assistance service says agents are often unfairly blamed by the public for failings in...
19 September 2017
From: Breaking News

Review service AllAgents has issued a statement explaining why it has suspended the Purplebricks agency. Purplebricks puts much emphasis on public reviews,...
19 September 2017
From: Breaking News

Online review organisation Trustpilot has issued an open letter regarding its Purplebricks reviews. In it, the review company - which is often...
14 September 2017
From: Breaking News

I’ve been in France for the past few days and depending on your viewpoint, I made a spectacularly good or singularly...
09 September 2017
From: Features

Even if you didn’t watch it, you’ve almost certainly heard about it by now. The recent BBC Watchdog exposé of Purplebricks has...
09 August 2017
From: Breaking News

Trustpilot, the review service quoted frequently by Purplebricks as evidence of its apparent popularity, is declining to comment on the adverse...
07 August 2017
From: Breaking News

The government is thought to be reviewing Help To Buy which, it is claimed, could end with the scheme being scrapped...
07 August 2017
From: Breaking News

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...
03 August 2017
From: Breaking News

The Guild of Professional Estate Agents and Fine & Country are offering agent members the option to have in-person reviews and...
03 August 2017
From: Breaking News

As discussed in our previous article, it’s all about the first impression. Once your team have handled that initial phone call...
22 July 2017
From: Features

A new report reveals how clients’ reviews and star ratings - used by many online estate agents in particular - are...
17 July 2017
From: Breaking News

The Advertising Standards Authority has upheld a complaint over a Purplebricks website statement featuring testimonials from clients; the complaint was made...
05 July 2017
From: Breaking News

New figures released this morning from Purplebricks shows the onward march of the hybrid agency and its Local Property Experts. For the...
29 June 2017
From: Breaking News

A cluster of conveyancing and legal experts, known as the Legal Sector Group, has published a raft of proposals on leasehold...
21 June 2017
From: Breaking News

The fledgling and highly vocal CIELA group says it is possible it may not launch this autumn after all despite months of...
20 June 2017
From: Breaking News

A trade body which has been founded to represent the interests of independent estate agents has partnered with consumer reviews platform...
19 June 2017
From: Breaking News

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...
27 May 2017
From: Features

Since we last spoke, the ESTAS – the biggest and best property awards ceremony in the UK – has been and...
27 May 2017
From: Features

Over 1,000 guests celebrated the success of the industry at the 14th annual ESTAS awards on Friday. The event, which is sponsored...
15 May 2017
From: Breaking News

There are only a few days to go before The ESTAS - the biggest event in the awards calendar for agents,...
08 May 2017
From: Breaking News

Purplebricks has this morning issued its latest trading update, reporting what it calls "strong growth" in the UK and updating investors on...
04 May 2017
From: Breaking News

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...
29 April 2017
From: Features

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...
26 April 2017
From: Breaking News

Our recent roundtable on the government’s proposed ban on tenant fees generated ten top tips for growing your business. We plan to...
22 April 2017
From: Features

Ten years ago this month (April 2007) tenancy deposit schemes were first introduced in England and Wales. You need to go a...
08 April 2017
From: Features

People are more likely to give word-of-mouth recommendations for handyman services than recommend estate agents, according to a controversial poll. The survey...
03 April 2017
From: Breaking News

For my latest Property Natter I have sought the opinions of two well-known property consultants - Michael Day, managing director of...
01 April 2017
From: Features

A survey of over 2,000 sellers who used online agency eMoov reveals that review websites were the overwhelmingly largest driver of...
20 March 2017
From: Breaking News

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...
14 March 2017
From: Breaking News

The fledgling Charter for Independent Estate and Letting Agents has released to the media the text of a complaint letter it...
02 March 2017
From: Breaking News

The ESTAS Group has revealed the shortlist for its 2017 awards - and has announced that this year has seen a...
01 March 2017
From: Breaking News

The fledgling group of independent agents which has already launched attacks on online agency operators in general and Purplebricks in particular...
01 March 2017
From: Breaking News

The new group for independent owner-managed estate and letting agencies, to be formally inaugurated this week, has stepped up its campaign...
27 February 2017
From: Breaking News

Foxtons says its branch network is about to hit a record high of 67 despite the downturn in central parts of...
08 February 2017
From: Breaking News

Conveyancers are to be told to publish the charges for their house-moving services in a bid to help consumers and to...
16 December 2016
From: Breaking News

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews. Amazon, amongst...
03 December 2016
From: Features

Agency review website RaterAgent has listed its top 50 agents for 2016 based on customer reviews posted in the year to...
28 November 2016
From: Breaking News

The Guild of Professional Estate Agents has followed in the steps on the ESTAS awards by linking up with a reviews and...
09 November 2016
From: Breaking News

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...
22 October 2016
From: Features

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...
12 October 2016
From: Breaking News
The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...
13 September 2016
From: Sponsored Content

Estate Agents may say they are different. They may even believe they are different. But, the perception of many vendors is that...
19 August 2016
From: Features

nu-move online estate agents -The Future of Property Nu-move is an online venture that has been created to meet the demand...
07 July 2016
From: Sponsored Content

In a very buoyant report to the City, Purplebricks claims it has sold £2.8 billion worth of property in the year...
16 June 2016
From: Breaking News

The first new ‘official’ UK House Price Index, released yesterday, has received mixed reviews from the industry. On the one hand there...
15 June 2016
From: Breaking News

It’s nearly June – June! – already. Seriously, where has this year gone? This means summer is nearly upon us, with a...
27 May 2016
From: Features

Tepilo, the online agency set up by Sarah Beeny, has come out fighting after The Times newspaper accused it of ‘hiding’...
12 May 2016
From: Breaking News

Purplebricks Group has issued a trading statement to the City - with another dramatic revenue increase and a claim that the...
11 May 2016
From: Breaking News

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...
10 May 2016
From: Features

The Competitions and Markets Authority has sent two open letters - one to online publishers and one to marketeers - warning...
06 April 2016
From: Breaking News

Oystons Limited, trading as Oystons Estate Agency, has removed reviews of its service from its Facebook page after a complaint to...
06 April 2016
From: Breaking News

This website recently published a piece ahead of the nationwide launch of our new property platform, Be Street Smart. It explained how...
01 April 2016
From: Features

Forget the gloomy stamp duty news, or the prospect that a new house price index might revalue house prices downwards, or...
01 April 2016
From: Breaking News

The Competition and Markets Authority has ordered a company to stop writing fake reviews for small businesses and to try to...
08 March 2016
From: Breaking News

The raterAgent website is to use an automatic email generating service to encourage more reviews. raterAgent has teamed up with Reapit to...
18 February 2016
From: Breaking News

An online agency called Be Street Smart is seeking to recruit so-called ‘Property Gurus’ in just two weeks - but says...
15 February 2016
From: Breaking News

As we all know, Peter Redfern is critical to the future of the British housing market and.... What? Wait? You don’t know...
13 February 2016
From: Features

The City consultancy which advises Purplebricks says the online agency will break even in terms of its month-to-month activities by the...
27 January 2016
From: Breaking News

Four well-known figures in the worlds of compliance and agency training have joined forces to launch the Property Professionals Support Centre. PPSC...
11 January 2016
From: Breaking News

The Competition and Markets Authority says one of its priorities for 2016-17 is to pursue a project analysing the accuracy and...
04 January 2016
From: Breaking News

A new property portal for sales and rentals is to be launched in February or March with the additional element of...
01 October 2015
From: Breaking News

The Advertising Standards Authority has banned a statement by the estate and letting agency review site raterAgent describing it as the...
16 September 2015
From: Breaking News

allAgents has revealed its 2015 estate agency award winners, based on reviews posted from September 1 2014 to August 31 this...
15 September 2015
From: Breaking News

Like many people these days I rarely make a significant purchase without first checking out online reviews. Whether it’s for a...
04 September 2015
From: Features

The rising phenomenon of agent-rating and review websites is a topic that seems to have caused considerable division and controversy among...
10 July 2015
From: Features

The first step is making a commitment to providing good customer service. Then sign up to AgentTracker and we’ll get you...
02 July 2015
From: Sponsored Content

allAgents has revealed its 2015 winners based on reviews posted about what it describes as “80,000 individual staff members automatically entered”...
02 July 2015
From: Breaking News

Online estate and letting agency EweMove says it is scrapping compulsory tie-ins. “If any seller is not happy with our service, for...
29 June 2015
From: Breaking News

Estate and letting agency review site raterAgent says an analysis of its own website suggests that 17 per cent, or just...
22 June 2015
From: Breaking News

Q: What does it say on your business card? The support network for quality agents Q: Who is Agent Tracker? Agent Tracker...