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KEYWORD "Reviews" - 78 RESULTS
Slow progress for crowdfund appeal to mount legal fight over Purplebricks

The crowdfunding appeal by review website AllAgents to mount possible legal action against Purplebricks appears to be making relatively slow progress. As...

16 October 2017

From: Breaking News

Property Natter: reputation, renewables and an online revolution

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...

14 October 2017

From: Features

'Michael Bruce' chips in for AllAgents legal bid against Purplebricks

A donor with the name ‘Michael Bruce’ has contributed - at least a little - to a fighting fund for review...

12 October 2017

From: Breaking News

Q&A with Moneypenny Receptionist Amanda Beck

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...

09 October 2017

From: Sponsored Content

Vast majority of sellers say local branch staff are key to selecting agent

The vast majority of sellers surveyed by a consumer group say rapport with branch staff in a locally-based office is important...

29 September 2017

From: Breaking News

Trustpilot to remove UK Purplebricks reviews posted to US site

Trustpilot has announced it is to remove UK reviews of Purplebricks which it says were "mistakenly invited" by the agency to be...

20 September 2017

From: Breaking News

Purplebricks boss Michael Bruce explains challenge to AllAgents' reviews

One of the co-founders of Purplebricks, Michael Bruce, has explained why the agency challenged reviews of its services on AllAgents. Speaking to...

19 September 2017

From: Breaking News

Agents unfairly blamed for failings of 'antiquated conveyancing system'

The founder of a new online sales assistance service says agents are often unfairly blamed by the public for failings in...

19 September 2017

From: Breaking News

Purplebricks: full text of AllAgents' announcement about suspension

Review service AllAgents has issued a statement explaining why it has suspended the Purplebricks agency. Purplebricks puts much emphasis on public reviews,...

19 September 2017

From: Breaking News

Exclusive: Trustpilot review company explains its Purplebricks policy

Online review organisation Trustpilot has issued an open letter regarding its Purplebricks reviews. In it, the review company - which is often...

14 September 2017

From: Breaking News

Was this the week the agency industry changed for good?

I’ve been in France for the past few days and depending on your viewpoint, I made a spectacularly good or singularly...

09 September 2017

From: Features

PropTech Today: Trust - the fundamental flaw at the heart of tech-driven business

Even if you didn’t watch it, you’ve almost certainly heard about it by now.  The recent BBC Watchdog exposé of Purplebricks has...

09 August 2017

From: Breaking News

Trustpilot and Woodford stay quiet on BBC's Purplebricks probes

Trustpilot, the review service quoted frequently by Purplebricks as evidence of its apparent popularity, is declining to comment on the adverse...

07 August 2017

From: Breaking News

Help To Buy: is the government about to scrap or modify it?

The government is thought to be reviewing Help To Buy which, it is claimed, could end with the scheme being scrapped...

07 August 2017

From: Breaking News

Purplebricks told to slow growth and get its house in order by City analyst

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

03 August 2017

From: Breaking News

Agencies set up anti-money laundering and part-exchange services

The Guild of Professional Estate Agents and Fine & Country are offering agent members the option to have in-person reviews and...

03 August 2017

From: Breaking News

Sales Doctor: Winning more instructions part two

As discussed in our previous article, it’s all about the first impression. Once your team have handled that initial phone call...

22 July 2017

From: Features

Online reviews: New report sheds light on how they drive leads

A new report reveals how clients’ reviews and star ratings - used by many online estate agents in particular - are...

17 July 2017

From: Breaking News

Reviews - Agency complaint about Purplebricks upheld by watchdog

The Advertising Standards Authority has upheld a complaint over a Purplebricks website statement featuring testimonials from clients; the complaint was made...

05 July 2017

From: Breaking News

Purplebricks agrees a UK sale every nine minutes 24/7

New figures released this morning from Purplebricks shows the onward march of the hybrid agency and its Local Property Experts. For the...

29 June 2017

From: Breaking News

Conveyancers set out their ideas for leasehold reform

A cluster of conveyancing and legal experts, known as the Legal Sector Group, has published a raft of proposals on leasehold...

21 June 2017

From: Breaking News

Serious doubts over future of independent agents' group CIELA

The fledgling and highly vocal CIELA group says it is possible it may not launch this autumn after all despite months of...

20 June 2017

From: Breaking News

Fledgling trade body partners with Feefo for pre-launch period

A trade body which has been founded to represent the interests of independent estate agents has partnered with consumer reviews platform...

19 June 2017

From: Breaking News

The ESTAS – the UK’s best letting agents have their say

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

27 May 2017

From: Features

Property Natter – awards success, purple and the future of agency

Since we last spoke, the ESTAS – the biggest and best property awards ceremony in the UK – has been and...

27 May 2017

From: Features

Agents celebrate as ESTAS winners are revealed

Over 1,000 guests celebrated the success of the industry at the 14th annual ESTAS awards on Friday. The event, which is sponsored...

15 May 2017

From: Breaking News

It's ESTAS week - and you can still be there on the big day...

There are only a few days to go before The ESTAS - the biggest event in the awards calendar for agents,...

08 May 2017

From: Breaking News

Purplebricks reports '83% instruction growth' in UK

Purplebricks has this morning issued its latest trading update, reporting what it calls "strong growth" in the UK and updating investors on...

04 May 2017

From: Breaking News

Online reviews - They’re here to stay

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...

29 April 2017

From: Features

Guild chief says aggressive online agency marketing lacks integrity

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...

26 April 2017

From: Breaking News

Agents: Here’s how to review your cost base

Our recent roundtable on the government’s proposed ban on tenant fees generated ten top tips for growing your business.  We plan to...

22 April 2017

From: Features

Looking back at ten years of tenancy deposit schemes

Ten years ago this month (April 2007) tenancy deposit schemes were first introduced in England and Wales.  You need to go a...

08 April 2017

From: Features

Estate agents 'receive relatively few word-of-mouth recommendations'

People are more likely to give word-of-mouth recommendations for handyman services than recommend estate agents, according to a controversial poll. The survey...

03 April 2017

From: Breaking News

Property Natter: How to improve your agency - a view from the inside

For my latest Property Natter I have sought the opinions of two well-known property consultants - Michael Day, managing director of...

01 April 2017

From: Features

Survey shows website reviews are key for driving online agent leads

A survey of over 2,000 sellers who used online agency eMoov reveals that review websites were the overwhelmingly largest driver of...

20 March 2017

From: Breaking News

Agents must not ignore bad online reviews, urges social media guru

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...

14 March 2017

From: Breaking News

Purplebricks: Independent agents release text of complaint letter

The fledgling Charter for Independent Estate and Letting Agents has released to the media the text of a complaint letter it...

02 March 2017

From: Breaking News

ESTAS 2017: shortlist revealed after record entries and feedback

The ESTAS Group has revealed the shortlist for its 2017 awards - and has announced that this year has seen a...

01 March 2017

From: Breaking News

Independent agents' group turns its attention to Trustpilot

The fledgling group of independent agents which has already launched attacks on online agency operators in general and Purplebricks in particular...

01 March 2017

From: Breaking News

Independent agents' group renews criticism of Purplebricks

The new group for independent owner-managed estate and letting agencies, to be formally inaugurated this week, has stepped up its campaign...

27 February 2017

From: Breaking News

Foxtons network is now 67 despite London slowdown

Foxtons says its branch network is about to hit a record high of 67 despite the downturn in central parts of...

08 February 2017

From: Breaking News

CMA to make conveyancers publish home-moving charges online

Conveyancers are to be told to publish the charges for their house-moving services in a bid to help consumers and to...

16 December 2016

From: Breaking News

How to spot fake estate agent reviews

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

03 December 2016

From: Features

The winner is... Review website reveals 50 top performing agencies

Agency review website RaterAgent has listed its top 50 agents for 2016 based on customer reviews posted in the year to...

28 November 2016

From: Breaking News

Guild follows Tepilo and ESTAS in linking with agency review platform

The Guild of Professional Estate Agents has followed in the steps on the ESTAS awards by linking up with a reviews and...

09 November 2016

From: Breaking News

How can agents manage negative feedback left on review sites?

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

22 October 2016

From: Features

The ESTAS announce link up with global ratings and reviews firm

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

12 October 2016

From: Breaking News

How can Agents survive in an increasingly competitive market?

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

13 September 2016

From: Sponsored Content

Why choose us? Why indeed!

Estate Agents may say they are different. They may even believe they are different. But, the perception of many vendors is that...

19 August 2016

From: Features

nu: move - the future of property

nu-move online estate agents -The Future of Property Nu-move is an online venture that has been created to meet the demand...

07 July 2016

From: Sponsored Content

Purplebricks sells £2.8bn worth of property - plans to launch in Australia

In a very buoyant report to the City, Purplebricks claims it has sold £2.8 billion worth of property in the year...

16 June 2016

From: Breaking News

Mixed reviews from industry figures for launch of new UK House Price Index

The first new ‘official’ UK House Price Index, released yesterday, has received mixed reviews from the industry. On the one hand there...

15 June 2016

From: Breaking News

Property Natter:  a conference bonanza!

It’s nearly June – June! – already. Seriously, where has this year gone? This means summer is nearly upon us, with a...

27 May 2016

From: Features

Sarah Beeny's Tepilo defiant after accusation it 'hides' bad reviews

Tepilo, the online agency set up by Sarah Beeny, has come out fighting after The Times newspaper accused it of ‘hiding’...

12 May 2016

From: Breaking News

Purplebricks: big revenue rise and 'Local Property Expert' numbers up

Purplebricks Group has issued a trading statement to the City - with another dramatic revenue increase and a claim that the...

11 May 2016

From: Breaking News

Britain’s best letting agents

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

10 May 2016

From: Features

CMA publishes open letters warning against fake and misleading 'customer' reviews

The Competitions and Markets Authority has sent two open letters - one to online publishers and one to marketeers - warning...

06 April 2016

From: Breaking News

Agency removes reviews from Facebook after complaint to advertising watchdog

Oystons Limited, trading as Oystons Estate Agency, has removed reviews of its service from its Facebook page after a complaint to...

06 April 2016

From: Breaking News

Why we're recruiting 'Property Gurus' who aren't necessarily agents

This website recently published a piece ahead of the nationwide launch of our new property platform, Be Street Smart.  It explained how...

01 April 2016

From: Features

Agents Do Charity - good works dispel the stamp duty blues

Forget the gloomy stamp duty news, or the prospect that a new house price index might revalue house prices downwards, or...

01 April 2016

From: Breaking News

Watchdog orders company to stop writing fake customer reviews

The Competition and Markets Authority has ordered a company to stop writing fake reviews for small businesses and to try to...

08 March 2016

From: Breaking News

Agency rating website to use auto-emails to gather more reviews

The raterAgent website is to use an automatic email generating service to encourage more reviews. raterAgent has teamed up with Reapit to...

18 February 2016

From: Breaking News

Online firm seeks 'Property Gurus' (with no estate agency experience required...)

An online agency called Be Street Smart is seeking to recruit so-called ‘Property Gurus’ in just two weeks - but says...

15 February 2016

From: Breaking News

Housing reviews: A little less conversation, a little more action...

As we all know, Peter Redfern is critical to the future of the British housing market and.... What? Wait? You don’t know...

13 February 2016

From: Features

'Innovator' Purplebricks will report profits next year say City analysts

The City consultancy which advises Purplebricks says the online agency will break even in terms of its month-to-month activities by the...

27 January 2016

From: Breaking News

Senior compliance experts and agency trainers launch new service

Four well-known figures in the worlds of compliance and agency training have joined forces to launch the Property Professionals Support Centre. PPSC...

11 January 2016

From: Breaking News

Competitions authority to assess accuracy of review websites

The Competition and Markets Authority says one of its priorities for 2016-17 is to pursue a project analysing the accuracy and...

04 January 2016

From: Breaking News

New sales, lettings and agency review portal to launch in early 2016

A new property portal for sales and rentals is to be launched in February or March  with the additional element of...

01 October 2015

From: Breaking News

Watchdog bans most trustworthy statement by raterAgent website

The Advertising Standards Authority has banned a statement by the estate and letting agency review site raterAgent describing it as the...

16 September 2015

From: Breaking News

allAgents unveils 2015 'consumer-rated' award winners

allAgents has revealed its 2015 estate agency award winners, based on reviews posted from September 1 2014 to August 31 this...

15 September 2015

From: Breaking News

A customer service 'WOW' must now come as standard

Like many people these days I rarely make a significant purchase without first checking out online reviews.   Whether it’s for a...

04 September 2015

From: Features

Property Natter: The rise of agent-rating websites

The rising phenomenon of agent-rating and review websites is a topic that seems to have caused considerable division and controversy among...

10 July 2015

From: Features

How it works – for agents

The first step is making a commitment to providing good customer service. Then sign up to AgentTracker and we’ll get you...

02 July 2015

From: Sponsored Content

Review site allAgents reveals winners from 80,000 entries

allAgents has revealed its 2015 winners based on reviews posted about what it describes as “80,000 individual staff members automatically entered”...

02 July 2015

From: Breaking News

Online agency scraps concept of seller tie-in

Online estate and letting agency EweMove says it is scrapping compulsory tie-ins.  “If any seller is not happy with our service, for...

29 June 2015

From: Breaking News

Agency review website to name and shame fake reviewers

Estate and letting agency review site raterAgent says an analysis of its own website suggests that 17 per cent, or just...

22 June 2015

From: Breaking News

Simon Djemil, Director of Agent Tracker

Q: What does it say on your business card?   The support network for quality agents Q: Who is Agent Tracker?   Agent Tracker...

10 June 2015

From: 60 Second Interview

Why agents use Agent Tracker

Agent Tracker…. More than just a verified review site •    We are a network for quality agents. Supporting and helping them to...

10 June 2015

From: Sponsored Content

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