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KEYWORD "ISG" - 100 RESULTS
How better customer service can help you win more listings

By Mike Bilboe, Face For Business Buying or selling a home can be one of the most stressful and uncertain times for...

31 July 2024

From: Sponsored Content

Calls for Law Society reform ‘won’t go away’ – warning

The Law Society may have seen-off a no-confidence vote but disgruntled solicitors have vowed to keep up the pressure on the...

26 July 2024

From: Breaking News

PropTech Today - Why we can't afford not to be alive to the growing risk of cyber fraud

THE property sector has embraced technology and the enormous benefits that it can bring. Never was this more accurately demonstrated than during...

15 May 2024

From: Breaking News

Estate agents and money laundering - the need for vigilance

For most of us, estate agents are key when it comes to the biggest sales and purchases of our lives. With the...

04 May 2024

From: Features

How Much Will Mortgage Rate Hikes Affect the UK Housing Market?

Borrowers are currently rolling off relatively favourable two-year fixed-rate deals agreed at the start of 2022, but the pain from higher...

30 March 2024

From: Features

Winter warning over Japanese Knotweed

Homebuyers viewing properties during the winter months should be extra watchful for signs of invasive Japanese knotweed, which dies back in...

11 November 2023

From: Features

Join the future of estate agency, today.

Estate agency has changed. No longer is it required to sit in a high street office working the old way. Provide a...

12 September 2023

From: Sponsored Content

What is ‘mixed tenure’ and why are mixed tenure developments built?

The term mixed-tenure development usually refers to residential developments where different residential tenures are provided on the same site. Typically, tenure was...

30 August 2023

From: Sponsored Content

New figures highlight estate agents’ money laundering failings

For most people, buying a house or flat is the largest financial commitment they will ever make. Which is why many...

26 August 2023

From: Features

Levelling up: how a quality CRM provider helps your agency grow

Success with your chosen CRM solution should not be a one-and-done package. Once you team up with a stellar CRM provider,...

17 July 2023

From: Sponsored Content

Unlocking success: capabilities an ideal CRM toolbox should offer

CRMs can be superheroes for your business, but not all of them possess the necessary powers to save the day. As...

11 July 2023

From: Sponsored Content

Accelerating growth: the key advantages of implementing a CRM

By adopting a top-notch Customer Relationship Management (CRM) solution, you're not only opening doors to acquiring new customers and nurturing existing...

05 July 2023

From: Sponsored Content

Agents face a 'perfect storm' for money laundering

Recent research estimated that up to £100 billion is being stolen in the UK each year, with much of it due...

22 April 2023

From: Features

On the move! Boris Johnson snaps up historic home

Former Prime Minister Boris Johnson is believed to have snapped up the historic Brightwell Manor as his new home. Johnson, who was...

28 March 2023

From: Breaking News

Condensation mould – a black mark for property

Black mould associated with condensation is becoming an increasing problem for homes in the UK and following the tragic death of...

24 February 2023

From: Sponsored Content

Property Natter - Incoming! It’s hard work to figure out the housing market

Lies, damned lies, and statistics this week. I don’t know about you, but sometimes I feel as though I’m being bombarded...

11 February 2023

From: Features

Sticky situation! Buyers warned as Gü founder loses Stamp Duty claim

Property buyers aiming to reduce their Stamp Duty bill with “mixed-use” purchases are being warned that HMRC is sniffing out those...

26 October 2022

From: Breaking News

Agents refute making obscene gestures towards Kwasi Kwarteng

One of the stranger stories emerging from the fallout of Kwasi Kwarteng’s sacking last Friday has been news that someone in...

19 October 2022

From: Breaking News

Agent pens book on vendor viewing mishaps

Many agents will have funny anecdotes about memorable viewings and one has decided to turn them into a book. Adam Bailey, who...

13 September 2022

From: Breaking News

Reviews site reveals worst-rated agencies - and it's not just Purplebricks

AllAgents has revealed the 10 worst rated agency brands on its customer review platform, with Purplebricks leading the worst performers. The reviews...

31 May 2022

From: Breaking News

Industry Views - Michael Gove and His Dead Cat

In retrospect, it was perhaps inevitable that the infamous dead cat would come into the debate over government housing targets and...

21 May 2022

From: Features

Purplebricks chief executive quits because of “personal circumstances”

Purplebricks chief executive Vic Darvey has quit, citing “personal circumstances”.  He leaves at the end of this month with chief operating officer Helena...

10 March 2022

From: Breaking News

Will The Lights Go On Again In Central London?

Almost exactly a decade ago I wrote a blog on the back of a spate on mainstream news stories about prime...

05 March 2022

From: Features

Predictions 2022 - an interview with Simon Shinerock

Peta Milne, founder of Instagram growth and PR service Monimo, and a content writer at Choices Estate Agents, recently sat down...

05 March 2022

From: Features

Purplebricks wins praise for dropping prejudiced sellers

Purplebricks’ decision to de-list a property after the Christian vendors made anti-gay comments has won widespread support from industry figures, including...

24 January 2022

From: Breaking News

Build To Rent - why is it so cold and unfriendly?

Let’s begin with total transparency from this author: I believe there’s a place for Build To Rent in the wider portfolio...

27 November 2021

From: Features

A guide for Money Laundering Officers: Championing AML compliance in your agency

Increasingly rigorous Money Laundering Directives have made regulations in the property industry more stringent than ever, and Estate Agents have a...

22 November 2021

From: Legislation & Compliance

Blighted! Hundreds of homes on scrapped HS2 route turn agents angry

The scaling back of HS2 in the north of England, contained in the government's new Integrated Rail Plan, means hundreds of homes...

22 November 2021

From: Breaking News

How to minimise pandemic disruption in your estate agency

Last month it was reported that up to 500,000 people had been ‘pinged’ by the NHS in a week. While the...

18 August 2021

From: Features

“Disgraceful” estate agent criticised by Crown Prosecution Service

The Crown Prosecution Service has joined in the criticism of unemployed estate agent Lewis Hughes, who last week admitted a count...

04 August 2021

From: Breaking News

Paying For Viewings - will charging buyers really work?

A new service launched over the weekend, proposing to charge buyers £30 for a “guaranteed” viewing, has split opinions amongst estate...

26 July 2021

From: Breaking News

Estate agency issues statement over racist football tweet

High end agency Savills is conducting “a full investigation” into a racist tweet posted overnight. A Savills statement posted on Twitter this...

12 July 2021

From: Breaking News

Disgraced agent’s accomplice charged over Chris Whitty incident

The second man to appear in a notorious video showing an estate agent accosting Professor Chris Whitty has now been charged...

07 July 2021

From: Breaking News

Crazy times, hazy memories - looking back at more than 35 years in the industry

There are just three working days until the end of the stamp duty holiday for most buyers. That’s not even enough time...

26 June 2021

From: Features

Have buyers been conned about the stamp duty holiday benefits?

An estate agency says disgruntled and delayed property buyers are fast falling out of love with the stamp duty holiday, which...

07 June 2021

From: Breaking News

“Huge un-tapped market for agents” amongst disgruntled owners - Zoopla

Zoopla says just over half of current home owners say they are stuck in a property that’s unsuitable for their needs...

03 June 2021

From: Breaking News

Ten useful tools to aid end of tenancy deposit deductions

The TDS annual review 2020 indicates that deposit disputes have remained low over the last year, at around 1%. This is...

24 April 2021

From: Features

Sarah Edmundson – how Agents Together is helping the industry to talk

Mental health – and the importance of good mental health – has become a vital thing for all of us in...

01 April 2021

From: Breaking News

Agents caught on camera - they call vendor’s house “disgusting”

An estate agency has apologised unreservedly for “most regrettable” comments made by two members of staff who described a vendor’s property...

18 March 2021

From: Breaking News

Conveyancers call for less aggression in house buying process

A conveyancing trade publication wants those involved in residential transactions to be kind to each other - especially as the stamp duty...

25 February 2021

From: Breaking News

Agent sorry for “crass” flyer calling Covid “blessing in disguise”

An estate agency has issued an abject apology for calling the Covid pandemic “a blessing in disguise.” There was a huge social...

26 January 2021

From: Breaking News

2021 will not hold back Agents who are prepared to adapt

With the Government announcement this week of another national lockdown across England amid the surging coronavirus infections, it once again puts...

08 January 2021

From: Sponsored Content

Stamp Duty increase - could it happen across the UK?

The shock and almost immediate increase in stamp duty on additional homes in Wales has prompted one question in the industry...

22 December 2020

From: Breaking News

Agents can do more to speed up transactions by adopting technology

Recent debate about urgent need for reform and better collaboration within the property industry, has once again come under the spotlight...

04 December 2020

From: Sponsored Content

Capital Gains Tax hike is GOOD news for agents, insists top analyst

One of the industry’s leading commentators says an unintended consequence of a possible Capital Gains Tax increase could be a bonus...

13 November 2020

From: Breaking News

Keeping the property market moving

It’s been an unexpected year for the property market, shaped by the effects of the pandemic. We didn’t quite anticipate the...

27 October 2020

From: Sponsored Content

Solve this NOW! Campaign to make cladding flats sell-able again

Survivors and bereaved family members from the Grenfell Tower fire have joined forces with residents trapped in allegedly dangerous flats in...

28 September 2020

From: Breaking News

Disgraced agent pays £110,000 compensation but must pay more

A disgraced former estate agent has paid his victims around £110,000 but must pay another £5,000 or so in the immediate...

14 September 2020

From: Breaking News

Property Natter - perception vs reality - why do agents have a bad rep?

It’s fair to say that UK estate agents don’t have the best of reputations, often featuring in the lists of the...

29 August 2020

From: Features

Nationalists attack agency for using English version of house name

A row is brewing over an agency which acted on a vendor’s request to use the English version of a house...

11 August 2020

From: Breaking News

Disgraced agency directors disqualified after price-fixing scandal

Two estate agency directors have been disqualified by the Competition and Markets Authority after taking part in an illegal price fixing...

15 June 2020

From: Breaking News

Estate agency post-Covid-19: more evolution than revolution

The Covid-19 crisis hasn’t caused the revolution it has been reported to have. Despite the challenges it has brought, fundamentally, the...

27 May 2020

From: Features

Fury over Rightmove’s post-lockdown advertising bonanza

There’s been an explosion of anger about Rightmove’s pledge to undertake its biggest-ever marketing campaign - while at the same time...

11 May 2020

From: Breaking News

Say No To Rightmove leader demands “no return to full tariff”

The leader of the Say No To Rightmove campaign says that agents are demanding that there is “no return to full...

17 April 2020

From: Breaking News

Rightmove downgraded as bank warns of agency closures accelerating

Investment bank RBC Capital has downgraded its rating of Rightmove and is warning that the property market is entering a prolonged...

17 April 2020

From: Breaking News

Spicerhaart under fire for “inhumane” and “disgraceful” sackings

There has been scepticism across the industry as to the motives behind an unspecified number of lay-offs and permanent branch closures...

23 March 2020

From: Breaking News

Over 600 agents Say No To Rightmove - but will they stick by it?

Over 600 agents have now signed up to the Say No To Rightmove campaign including some of the biggest names on...

23 March 2020

From: Breaking News

Rightmove and Zoopla unveil offers for agents

The two major portals have unveiled their discounts and deals for agents facing a dramatic loss of business because of the...

20 March 2020

From: Breaking News

Rival portal offers free listings as agents rage at Rightmove

There’s been widespread outrage amongst agents at Rightmove’s offer to allow some agents a deferred payment scheme operating for just three...

19 March 2020

From: Breaking News

PropTech Today: Agency mergers and new business models

What an interesting few days it’s been. I don’t think the topic of this week’s column is doing anything good for our...

26 February 2020

From: Breaking News

Countrywide, two years after Platt - time for the last rites?

In six years of editing Estate Agent Today, some of my most dramatic moments have been covering the troubles - some...

11 January 2020

From: Features

Section 8 and safeguarding landlords’ rights - what agents need to know

In recent months, we’ve seen headlines dominated by changes to tenancy rules, government consultations and more than a few scare stories. Landlords...

30 October 2019

From: Features

In Praise of Purplebricks: a senior estate agent speaks out

A former Territory Owner at Purplebricks, who at one time managed 11 Local Property Experts, has spoken out in support of...

24 June 2019

From: Breaking News

Blond ambition - Does Boris Johnson have any housing policies?

Britain lives in fundamentalist black-and-white times - all the more surprising when the country's most divisive point of contention sits on...

22 June 2019

From: Features

‘Slowest June since 2013’ as homes linger longer on the market

It's becoming increasingly difficult to sell a property, especially in those regions undergoing a price correction. That’s the verdict from Home, a...

14 June 2019

From: Breaking News

The man who polices the agency industry - an exclusive interview

It’s clear that some agents are not fans of Trading Standards officers, described in the comments sections of the trade press...

27 April 2019

From: Features

How can estate agents build their online reputation?

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

19 January 2019

From: Features

Case Study: Noise issue could cost agent £9000

Our latest case study come from a recent news item to have hit the industry and national press. A disgruntled tenant is claiming...

16 January 2019

From: Sponsored Content

What are the biggest challenges facing letting agents in 2019?

There is a perfect storm brewing in the lettings market, and as the saying goes, “you can’t change the direction of...

12 December 2018

From: Features

Emoov was never going to find a buyer, says leading agency analyst

The demise of Emoov, Tepilo and lettings platform Urban raises question marks over the long-term viability of online agencies according to...

04 December 2018

From: Breaking News

Emoov: Rival agents try to poach vendors as public complaints mount

At least some calls from potential customers to Emoov are being cut off and rival estate agents are now plundering the...

03 December 2018

From: Breaking News

IAM Sold's associated firms rebrand in bid to woo more agents

Intelligent Services Group - parent company of online auction service IAM Sold - is rebranding around the IAM name. ISG and its...

20 November 2018

From: Breaking News

Ombudsman calls for new build homes to be included in consumer redress

The Property Ombudsman has urged the government to bring the new homes build sector under consumer redress. New builds are not currently...

10 September 2018

From: Breaking News

Agent upset at online firm's huge over-valuation spills the beans...

OK, so the headline has drawn you into the story - but you’ll enjoy the video we have below. It’s the...

29 August 2018

From: Breaking News

Boris Johnson wants absurdly high stamp duty to be cut

Boris Johnson is calling for a cut to Britain’s “absurdly high” stamp duty. Writing in this morning’s Daily Telegraph - the same newspaper...

13 August 2018

From: Breaking News

GDPR Weekly: All you need to know about subject access requests

The General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 - has now become effective and is...

26 June 2018

From: Breaking News

Housing Minister Raab's speech seen as key to Theresa May's future

It may seem innocuous enough but a speech at a party by pro-Brexit housing minister Dominic Raab is being interpreted by...

06 June 2018

From: Breaking News

Agents Do Charity - despite getting an hour's less sleep this weekend...

It’s spring at last! Although we’ve only just finished wiping the snow off our boots, it’s great news that the clocks...

23 March 2018

From: Breaking News

Japanese knotweed: what estate agents need to know

When it comes to property, ‘Japanese knotweed’ are the two words most homeowners and prospective buyers do not want to hear.  With...

03 March 2018

From: Features

Purplebricks: boards up, shares down?

Why I won’t buy Purplebricks shares and why if I had any, I’d sell fast… In its latest adverts, Purplebricks attempts to...

13 February 2018

From: Features

Housing: its part in Theresa May's downfall

It’s probably unwise to write too much about politics these days. The most fanciful predictions turn out to be less wild...

03 February 2018

From: Features

Halifax and Nationwide price indices slammed as out of date by rival

House price indices provided each month by Halifax and the Nationwide have been branded as “misguiding” and “out of date” and...

01 February 2018

From: Breaking News

‘Groping’ Club Scandal - 10 of 21 tables were sponsored by property firms

The Financial Times has identified that 10 of the 21 tables at the notorious Presidents Club dinner last weekend were sponsored by...

25 January 2018

From: Breaking News

Exclusive: New 'super-portal' launching in the UK on March 1

A new property portal called Linktosale aims to launch in the UK at the start of March following what appears to...

08 January 2018

From: Breaking News

Agents Do Charity: It's going to be a wonderful year

Welcome to 2018 and if your charitable activities are an indicator, it’s going to be a busy year with plenty happening...

05 January 2018

From: Breaking News

Party conference season - A housing plan for UK Plc

And so concludes another party conference season.  We’ve followed the great and the good (both terms are debatable) around Torbay, Bournemouth,...

07 October 2017

From: Features

Agents Do Charity - the helping children edition...

Agents’ charity fundraising obviously spans a wide range of genuinely good causes, but it’s noticeable that at the end of each...

22 September 2017

From: Breaking News

'Cartels Hotline' launched on back of disgraced agencies' case

The Competition and Markets Authority - which yesterday released details of an infamous cartel case involving estate agencies - has now...

19 September 2017

From: Breaking News

Cost of moving rises 6% in a year - that's mostly down to stamp duty

The average cost of moving home in the UK has increased by £628 over the past year from £10,966 to £11,624...

15 September 2017

From: Breaking News

Agency earns £350,000 in commission from 'disgruntled' online sellers

Arun Estates reports that it has netted an additional £350,000 in fees thanks to a scheme designed to woo vendors using online...

06 September 2017

From: Breaking News

Agents Do Charity - the first-mention-of-the-C-word edition

Now we hate to spoil a long weekend but for much of the UK this is the final Bank Holiday before......

25 August 2017

From: Breaking News

What now for Agents’ Mutual?

Agents’ Mutual (oops, that name might need to change…read on) has been touting its recent legal victory and is about to...

03 August 2017

From: Features

Housing minister Sharma at centre of Twitter and speech disputes

Housing minister Alok Sharma has blocked some of his Twitter followers, accusing them of “abusive language”.   Sharma has a relatively modest 9,169 followers...

17 July 2017

From: Breaking News

4 Reasons Why Virtual Furnishing Really Is The Future

It seems prop-tech is exploding at a scary rate, and the latest brands are all trying to grab our attention by...

17 March 2017

From: Sponsored Content

Agent fined by CMA says responsible partner 'acted alone'

One of the four estate agents fined by the Competition and Markets Authority (CMA) for price-fixing has spoken about the details...

07 March 2017

From: Breaking News

Guarantee blue skies! Bad weather doesn’t mean bad photos when you use Doctor Photo

Annoying isn’t it. You take on a stunning property, agree a compelling asking price and your Vendor is desperate to get the...

02 February 2017

From: Sponsored Content

'Why are searches taking 17 weeks?' estate agent asks MP

An estate agent has blasted his local council for "unacceptable" delays that mean searches can take up to 17 weeks. Mark Parker,...

14 November 2016

From: Breaking News

Trump victory will spark period of global change over next four years

There is really only one topic of debate and forensic analysis at the moment and that’s the ascendency of Donald Trump...

12 November 2016

From: Features

Whither Countrywide

Although Brexit, portal juggling and portal wars have stolen property industry headlines in recent months, there's been one story almost constantly...

05 November 2016

From: Features

Leeds eyes sustainable ripple effect

As many northern cities struggled to recover from the 2008 global financial crisis, the north-south divide returned to plague the British...

28 October 2016

From: Features

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