Archive

Customer experience (CX) will largely determine the future of estate agency in the UK. This is now a key battleground for...

More than half of home owners now use online reviews to choose their estate agent when putting their property on the...

Today’s long-awaited debate staged by fledgling PropTech platform Best Agent will address the issue of how the agency industry can most...

There’s been a huge vote of no-confidence in online reviews, often used for marketing by many online agencies and some traditional...

Fake news has become the popular catchphrase of a certain orange-tinted president in recent years. And everyone, from tech giants like...

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...

A property software guru says he wants PropTech firms to join with him in an ‘open platform’ which would allow smaller...

As the process of making buying and selling more transparent continues to gather pace, the body that regulates conveyancers says it...

Andrews Property Group has won the Feefo Trusted Service award, which the agency describes as “an independent seal of excellence that...

The Guild of Property Professionals has won a major award from reviews platform Feefo. The Feefo Gold Service award is described by...

The death of traditional TV – where viewers sit down together to watch shows at defined times – has been much...

The ESTAS Group has announced that it now accepts Feefo reviews as part of its agency awards process.  The ESTAS Group’s Estate...

allAgents, the review website in dispute with Purplebricks, says a “major announcement” is expected about its next step in the saga...

allAgents, the specialist review website which has had a bitter dispute with Purplebricks, has poured cold water on the hybrid agency’s...

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...

The Guild of Property Professionals has launched a partnership with the ESTAS Group, which runs the customer feedback platform and customer...

The fledgling and highly vocal CIELA group says it is possible it may not launch this autumn after all despite months of...

A trade body which has been founded to represent the interests of independent estate agents has partnered with consumer reviews platform...

Since we last spoke, the ESTAS – the biggest and best property awards ceremony in the UK – has been and...

The best estate and letting agents in the UK were recognised at the prestigious ESTAS luncheon and ceremony, which was held...

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...

The Guild of Property Professionals is holding its annual regional meetings next month at 10 sporting venues across the UK under...

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...

A debate on customer service in the agency industry has been arranged for later this month between leading lights from both...

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

The ESTAS, the unique customer feedback and awards scheme for estate and letting agents and other sectors of the property industry,...

The Guild of Professional Estate Agents has followed in the steps on the ESTAS awards by linking up with a reviews and...

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

It’s nearly June – June! – already. Seriously, where has this year gone? This means summer is nearly upon us, with a...