Archive

Future complaints about property raffles by individual home owners seeking to avoid estate agency fees will in future be handled by...

An online agency’s claim that it sells homes “for free” has been disputed by a High Street rival - but the...

There have been two developments on the controversial subject of online reviews. One concerns the online agency Emoov, which three months ago...

The dispute between controversial online estate agency Emoov and the Advertising Standards Authority is rumbling on.  In the first half of November...

An online estate agency which last week claimed it had resolved a dispute over reviews it showed on its website is...

Fledgling online estate agency Emoov - now owned by PropTech firm Mashroom - has removed reviews and endorsements from its website...

Rightmove has been given the green light to continue using the claim that “every second someone contacts an estate agent about a...

The Advertising Standards Authority has clamped down on misleading claims made by the organisers of a property raffle. The controversy surrounds an...

The Advertising Standards Authority has issued a guidance note warning online estate agents, after complaints about them have “grown dramatically”. “Property is big...

Connells Group-owned Sequence UK has been told by the Advertising Standards Authority to update Rightmove listings more promptly after properties are...

An estate agency has removed a claim that it uploads its properties to Zoopla and PrimeLocation after a complaint to the...

The Advertising Standards Authority (ASA) has upheld a complaint made against a listing on property website Houser.co.uk. In January, the complainant notified...

Another house price raffle has closed amid rancour, and with cash prizes being awarded instead of the property originally promoted. The latest...

A company which promotes property raffles have been told that it cannot repeat certain elements of its advertisements on Facebook and...

South west regional agency Luscombe Maye has amended an advertisement for a new housing development following a complaint to a watchdog. A...

North East England regional agency chain Bradley Hall has amended details for a property listed on its website following a complaint...

It’s clear that some agents are not fans of Trading Standards officers, described in the comments sections of the trade press...

The head of the new Trading Standards authority regulating estate agents says Online firms are treated exactly the same as High...

An estate agency has been ordered by the Advertising Standards Authority not to use an advertisement on its website and Facebook...

Another property raffle - this time with what appeared to be a castle as its main prize - has hit trouble...

The owner of a home for sale has complained to the Advertising Standards Authority after seeing it marketed on Zoopla -...

Maverick Cornish estate agent Chris Wood has quit the industry with a stinging attack on those who have “taken their toll”...

The troubled online agency House Network has amended its website after a complaint to the Advertising Standards Authority about its claims...

A poster advertising shared ownership, promoting homes from a housing association, has been banned by the Advertising Standards Authority. The poster, for...

Purplebricks might have the last laugh - its biggest critic is ditching his High Street office and making his own agency online. Controversial...

A maverick estate agent pictured wearing a yellow vest has threatened to mount what he calls a “civil protest” if Brexit...

A Scottish estate agency has changed its website following a complaint to the Advertising Standards Authority. The complaint relates to West Property...

The Advertising Standards Authority has banned an advertisement calling properties for sale ‘park homes’ when the buildings themselves could not be...

An estate agency has had to alter a listing on Rightmove following a complaint to the Advertising Standards Authority. Gravesend-based Waterman House...

The troubled Emoov hybrid estate agency, currently up for sale, has removed an advertisement after a complaint to a watchdog over...

A Twitter account dedicated to the private sale of a multi-million pound waterside home in Berkshire has prompted complaints to the...

The Advertising Standards Authority has banned an advertisement for a new development in London after complaints over claims about the yields...

Purplebricks’ share price dropped yesterday to barely over 200p - its lowest level for some 18 months and reflecting a near...

Purplebricks has been the subject of another complaint to the Advertising Standards Authority - and the issue has again been categorised...

Emoov has agreed to change the wording of a Google search advertisement after a complaint was made to the Advertising Standards...

The perils of property competitions and raffles have once again been demonstrated, this time with the Advertising Standards Authority upholding three...

A website claim by the London estate agency Moveli has been banned by the Advertising Standards Authority after a complaint from...

OnTheMarket today launches a new TV advertising campaign which aims to highlight its 'New & Exclusive' marketing feature. Agents listing with the...

The Advertising Standards Authority (ASA) has upheld one of two complaints made against OnTheMarket's TV and print advertising. The complaints refer to...

An estate agency which operates nationally has agreed to amend its website following a complaint made to the Advertising Standards Authority...

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what the practical...

An online estate agency run by one of the country’s youngest entrepreneurs has agreed to change a reference about savings on...

Purplebricks has been the subject of another complaint to the Advertising Standards Authority, this time over a claim on its website...

In our previous blog, we looked at the definitions outlined by the CPRs. In our next blog we’ll look at the...

The brief but troubled history of individuals and companies attempting to raffle homes as prizes has received another blow as a...

The estate agent who is refusing to abide by a decision of the Advertising Standards Authority is now demanding details of...

One of the spate of property raffle competitions has been the subject of a complaint to the Advertising Standards Authority. The complaint...

An online estate agency has changed the wording of a listing on Rightmove, Zoopla and on its own website after a...

The Advertising Standards Authority has today issued a three-point guidance note for estate agents, including controversial interpretations of what constitutes a...

There’s a new twist in the row between a Cornish agent and the Advertising Standards Authority. The row revolves around a tweet...

The Advertising Standards Authority says its compliance team is considering its next steps following the refusal of estate agency PDQ Estates...

An agent from Cornwall who has waged a long-running campaign against online agencies in general and Purplebricks in particular has been...

So here’s the thing. It’s summer - not much going on, school holidays about to start, industry publications filling out space...

Another Purplebricks ad has been stamped down on by the Advertising Standards Authority following a complaint by Hunters Property Group - but...

One of the country’s largest auction houses has had to amend an advertisement on its website after an intervention by the...

The Advertising Standards Authority has intervened after receiving a complaint about a website and online advertisement for the Howard Cundey agency. The...

The annual report from the Advertising Standards Authority and the Committees of Advertising Practice, out today, shows that the estate and...

Online estate agency Tepilo and over-60s ‘life plan’ property sales service Homewise have been rapped over the knuckles following complaints made...

HM Revenue and Customs has won a key ruling concerning a tax avoidance scheme promoter which claimed to be able to...

An estate agency has been the subject of a complaint over website wording which appeared to suggest that it had a...

Online agency Emoov has amended its website following the intervention of the Advertising Standards Authority.  The authority says the agency’s site included...

London agency Portico has been warned that if there is a repeat of issues concerning its listings on portals, it may...

The Advertising Standards Authority has ruled on another complaint lodged about Purplebricks. Although the latest appears minor it adds to a lengthy list...

The Charter for Independent Estate and Letting Agents says Purplebricks is still not complying with a ruling made by the Advertising...

Pressure continues to mount on Purplebricks to reveal its sales data after a weekend during which claims about its effectiveness continued...

Savills has amended its website concerning auctions after a complaint to the Advertising Standards Authority. The complainant challenged whether the listed guide...

Purplebricks once again used the Christmas period to launch new TV and social media advertisements.  In one, the hybrid agency debuted Mr...

Controversial hybrid agency Purplebricks has been the subject of yet another complaint to the Advertising Standards Authority. An unnamed complainant filed a...

Independent Surrey-based estate agency Curchods has voluntarily withdrawn marketing material containing claims about its speed of exchanging properties, after the intervention...

The Advertising Standards Authority has told the organisers of a house raffle that they must not repeat a promotion because of...

Financial analysts over the weekend have been giving their view on Purplebricks, which later this week issues its figures for the...

Outspoken estate agent Chris Wood has criticised the Advertising Standards Authority for its succession of ‘informally resolved’ judgements on complaints against...

The Advertising Standards Authority has intervened following a complaint about a mailshot from the high profile online agency Yopa. The ASA says...

Online agency Elopa has dropped a claim on its website that its Open House method of selling properties achieved the best...

The online agency Yopa has removed an ad comparing its performance against other estate agents after complaints to the Advertising Standards...

Purplebricks’ share price value yesterday dropped below the 300p, over 40 per cent less than its high point over the recent...

The RE/MAX estate agency has withdrawn a claim in one of its promotional leaflets that its representative was "the only person"...

Purplebricks has issued the briefest-of-brief statements to the City and the company's investors to assure them it is "on course". The latest...

The man seeking to establish the Charter for Independent Estate and Letting Agents says he is hopeful that the fledgling trade...

Estate Agent Today has been told that there are four more complaints filed to the Advertising Standards Authority about hybrid agency...

Complaints about a Purplebricks claim concerning its Local Property Experts have been rejected by the Advertising Standards Authority. Complaints came from PDQ...

So at last someone has woken up to the fact that Purplebricks needs to be clearer about how it charges for...

Purplebricks has told Estate Agent Today it is more open about its business than almost any other agency and stridently rejects criticism about...

The Advertising Standards Authority has ruled that two TV advertisements for Purplebricks cannot be shown again in their current form because...

London estate agency Residential Realtors removed a property listing from its website after a complaint to the Advertising Standards Authority. The property...

The Advertising Standards Authority has confirmed to Estate Agent Today that it is still investigating a complaint lodged against Purplebricks by...

Three more complaints about agents made to the Advertising Standards Authority have been settled informally - including one concerning an agency's...

The Advertising Standards Authority (ASA) has informally resolved another complaint made against wording on Purplebricks’ website.  A complainant suggested that the wording...

Online agency HouseSimple has once again been the subject of a complaint to the Advertising Standards Authority. Earlier this month a HouseSimple advertisement...

For the second successive week the Advertising Standards Authority has banned an online estate agency’s advertisement.  Last week it was HouseSimple and...

The Advertising Standards Authority has banned online agency HouseSimple from claiming that High Street agents charge “1.5% to 4% (plus 20%...

Trustpilot, the review service quoted frequently by Purplebricks as evidence of its apparent popularity, is declining to comment on the adverse...

The Property Ombudsman has told Estate Agent Today that it is happy with the controversial deferred payment scheme operated on behalf of...

A housebuilder has changed the price listed on Rightmove to the full marketing price after an intervention by the Advertising Standards...

The Advertising Standards Authority has stepped in after receiving a complaint about two ads for properties listed on Rightmove. The homes were...

The Advertising Standards Authority has banned an advertisement which suggested that the firm behind it had “a physical office ... in...

The controversial website Houser, which made waves when it launched in 2014, has been ordered by the Advertising Standards Authority to...

The Advertising Standards Authority has upheld a complaint over a Purplebricks website statement featuring testimonials from clients; the complaint was made...

Major westcountry agency Wilkinson Grant has told the Advertising Standards Authority it will not re-use wording following a complaint from a...

The Advertising Standards Authority says it has “partly upheld” a complaint regarding a claim that a leasehold property was Sold STC. Greenslade...

The Advertising Standards Authority (ASA) has published the details of its investigation into a complaint made against the Law Society. The complaint...

The Advertising Standards Authority (ASA) has upheld a complaint made against hybrid estate agency Pink and Cow. The Portsmouth-based firm claimed on...

The Advertising Standards Authority (ASA) has informally resolved a complaint made against Connells. The case focused on a Connells Rightmove listing which...

EasyProperty has removed from its advertising any reference to clients getting ‘an offier in 20 weeks’ after an intervention by the...

Fledgling trade group CIELA says two aspects of its complaint to the Advertising Standards Authority are the subject of ‘further investigation’...

The Advertising Standards Authority has given the green light to an circular which provoked complaints suggesting it deliberately did not appear...

The Charter for Independent Estate and Letting Agents has started its ‘pre-launch’ membership drive - and says it ultimately want to...

There’s good and bad in every industry and at first sight, this week has been one where the good have won...

Purplebricks has agreed to remove a claim from its website that “on average it takes us just 14 days to find...

A branch of Martin & Co is changing the wording it uses on a leaflet following a complaint from a rival...

LSL-owned London estate agency Marsh & Parsons has removed what one Twitter users called a ‘sleazy’ advertisement, following a row over...

The fledgling group claiming to represent independent estate and letting agents, CIELA, says it has lodged a complaint against Purplebricks with...

A Hampshire estate agency has promised the Advertising Standards Authority (ASA) not to make competitor comparisons which cannot be independently verified...

The fledgling Charter for Independent Estate and Letting Agents has released to the media the text of a complaint letter it...

The trading standards team of a county council has taken the unusual step of challenging the sales claim of an estate...

Estate agency Butters John Bee has been told by the Advertising Standards Authority not to re-run an ad because of an...

The new group for independent owner-managed estate and letting agencies, to be formally inaugurated this week, has stepped up its campaign...

Online agency HouseSimple has been told that by the Advertising Standards Authority that its TV advertisement including the claim ‘sell your...

A competition organised by Real Hot Property - which says it “aims to be Europe’s largest property portal” - has been...

An estate agency in the north of England has complained to the Advertising Standards Authority about a rival firm’s claims saying...

The fledgling group being set up to represent independent estate and letting agents is preparing a formal complaint about Purplebricks based...

The Advertising Standards Authority has stepped in following a complaint about a TV ad for a Quick Sale company, National Homebuyers.  The...

The Advertising Standards Authority has stepped in following a complaint about the website for property developer Keepmoat. The ASA says that the...

The Advertising Standards Authority (ASA) has informally resolved a complaint made against online estate agency eMoov.  The complaint challenged whether two statements...

Countrywide has amended the website of one of its estate agency brands after an intervention by the Advertising Standards Authority. The ASA...

The Advertising Standards Authority has intervened after a series of complaints about adverts placed by estate agents and other property industry...

The latest round of complaints made to the Advertising Standards Authority against property firms’ ads have once again ended only with...

The online agency Hatched has agreed to withdraw marketing letters following a complaint to the Advertising Standards Authority. The ASA says a...

The Advertising Standards Authority has stepped into a dispute over a property listing which claimed a property was a two bedroom...

The award-winning online agency HouseSimple has had one of its advertisements banned by the Advertising Standards Authority. The advert was a poster for...

The Advertising Standards Authority says a Market Harborough firm's leaflet claiming it had 'more sales' than any other agent earlier this...

YOPA, the online agency that recently had an extensive TV campaign, has amended the content of its website following a complaint to...

The Advertising Standards Authority has intervened in the case of an estate agency using information from Rightmove that was more than...

The Advertising Standards Authority has explained to Estate Agent Today why many of the complaints made against estate and letting agents...

The Advertising Standards Authority (ASA) has published details of four more cases in which it has 'informally resolved' complaints made against...

The Advertising Standards Authority (ASA) has upheld two of three complaints against claims made in Purplebricks' TV and website advertising.  The watchdog upheld...

The Advertising Standards Authority (ASA) has informally resolved a complaint made against online estate agency eMoov.  A media sales adviser for a...

The Advertising Standards Authority has intervened following a complaint about VAT savings on Purplebricks‘ website. A member of the public contacted the...

If agents need evidence of how members of the public can spot errors in property descriptions - and can raise an...

The Advertising Standards Authority has stepped in following two unrelated complaints - one was over an agent’s property description, and the...

The Advertising Standards Authority has stepped in to resolve a complaint about a small London estate agency’s online references to its...

An estate agency has amended its website after being contacted by the Advertising Standards Authority following a complaint from a member...

For the second time this month, the Advertising Standards Authority has had to intervene over the wording of an ad from...

Regional estate agency Matthews of Chester says data provided by Rightmove led to an apparently-misleading advertisement which had to be altered...

The Advertising Standards Authority has banned an ad by online agency emoov after a complaint disputing the duration of a fee...

The Advertising Standards Authority (ASA) has decided not to uphold a complaint made against a quick property sale firm's radio advert.  The...

Complaints made against adverts issued by property firms have increased by 10% in the last year. The Advertising Standards Authority (ASA) reports...

A dispute over claims made on online estate agency HouseSimple's website has been 'informally resolved' via the Advertising Standards Authority (ASA). Competitor eMoov challenged...

Oystons Limited, trading as Oystons Estate Agency, has removed reviews of its service from its Facebook page after a complaint to...

Online estate agency eMoov has changed the wording on its website after a complaint to the Advertising Standards Authority. The words under...

A letting agency that has been the subject of a BBC investigation and has gone into liquidation in controversial circumstances has...

A dispute between two agents over a claim that “95 per cent agreed sales proceed to completion” has been resolved informally...

The Advertising Standards Authority has banned an advertisement from a property company selling new homes in East London, after it was...

eMoov is one of several property firms to have ‘informally resolved’ disputes with the Advertising Standards Authority - usually achieved by...

Two leading estate agency groups have changed website details of properties after complaints were lodged with the Advertising Standards Authority. The ASA...

A row between two agencies over an advertisement claiming one of them had sold a property the other had failed to...

The Advertising Standards Authority has ordered the company Homewise not to use misleading wording following two complaints about one of its...

Hull estate agency Beercock Wiles and Wick has amended the wording of a regional press advertisement following a complaint to the Advertising...

Four estate agencies including online player Purplebricks have resolved complaints submitted to the Advertising Standards Authority. Every week the ASA publishes a...

Two agencies have agreed to amend the wording of their advertisements to avoid the possibility of formal action by the Advertising...

Watch the latest weekly video round-up of news from Estate Agent Today and Letting Agent Today, featuring stories on Alex Chesterman's...

Watch the latest weekly video round-up of news from Estate Agent Today and Letting Agent Today, featuring stories on Alex Chesterman's...

The Advertising Standards Authority has banned an advertisement by estate agency Redman Casey accusing it of misleading statements over customer recommendations...

The Advertising Standards Authority has banned a statement by the estate and letting agency review site raterAgent describing it as the...

Online estate agency HouseSimple has changed the wording of one of its adverts after the Advertising Standards Authority (ASA) received a...

The internet and rapidly evolving digital landscape has revolutionised the way people buy and sell properties. With some reports suggesting 95 per...

The estate agent at the centre of an Advertising Standards Authority investigation into promotional claims using Rightmove data has hailed the...

The Advertising Standards Authority has given its backing to an estate agency using Rightmove data to claim it had the most...

The Advertising Standards Authority (ASA) has upheld two complaints made against online estate agency eMoov.  The first centred around eMoov’s claim that...

An East Midlands estate agency has had a regional press advert banned by the Advertising Standards Authority (ASA).  Kirk Estates Ltd had...

OK, you’ve had your fun. Now let’s leave the regulators regulate and work for the public. If you don’t know what I...

The managing director of Hatched online agency is accusing Purplebricks, eMoov, Tepilo and House Network of advertising their rates exclusive of...

Online agency EweMove says it is seething about a complaint made to the Advertising Standards Authority by a high street estate...

Hamptons International has been slapped down by the Advertising Standards Authority for not making it clear that some lettings fees were...