Archive

You may be thinking that cost and hassle outweighs the benefits of outsourcing, but read on, you may be surprised! The last...

Agents have shown their support for helping junior staff with the cost of living crisis. The rate of inflation hit 9.4% during...

Agency bosses are being urged to do more to help staff with the cost of living crisis if they want to...

As another round of property firms is fined, named and shamed for breaching anti-money laundering rules, it feels like the road...

Accountancy terminology can be a turn off to many business owners, understandably so given that the majority aren’t working in lettings...

In July 2020, two leading lettings technology disruptors - Vouch and Goodlord - announced that they were going into partnership. Now,...

In this guest feature, Chris Mason, Operations Director at The Letting Partnership, outlines why agents might want to consider outsourcing client accounting. The...

I’m sure most readers would agree with me that cyber-security is vitally important for almost any business, particularly those businesses like...

For an unregulated industry, agents have an awful lot of regulations to deal with. For example, there’s the mandatory membership of a...

If you thought checking in to a Microsoft Teams video-conferencing meeting would allow you to escape telephone calls, think again. Outsourced communications...

OnTheMarket has entered a PropTech commercial partnership with Autoenhance.ai Limited, the AI photo editing platform.  Autoenhance was founded by PropTech entrepreneur Jamie...

The last two years have been dramatic and decisive for many people and many businesses. Both have reassessed their work approaches...

The man who admits he was “the acceptable face of Foxtons” in its golden period says he finally left because it...

Sinclair Taylor, the first company to offer debt solutions to estate agencies, has been acquired by The Broadriver Group, a diverse...

Around 2.66 million landlords were operational in Great Britain in 2019, according to data estimations previously released by Hamptons International. Of those...

An industry supplier is urging agents to dust off old prospects to build their pipeline and keep the market boom going...

As estate agencies are covered by Money Laundering Regulations, agents are legally obliged to take customer due diligence measures to limit...

In this week’s In Conversation Today, I speak with Anthony Payne, Managing Director and co-founder of LonRes, a data and network...

The last few months have seen property agents work hard to continue delivering quality client communications and maintain an increasingly digital...

The latest government rules combined with the Prime Minister’s recent address to the nation is clear – tougher measures are required...

Ed Mead has joined a growing chorus demanding government action on the cladding crisis. He is one of the industry’s leading figures from...

Outsourced communications provider Moneypenny has launched a new facility called Client Services for agents resuming business. Moneypenny’s 80-strong team of receptionists can...

To many less fortunate on the follicle front, high profile industry supplier Ed Mead has enjoyed an infuriatingly good head of...

Who are you and what does it say on your business card? Nick Lyons CEO What is No Letting Go and what does it...

The property management industry is evolving at a rapid pace, thanks almost entirely to the rise in PropTech. Hundreds, if not thousands...

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...

[Estate Agent Today was ‘off air’ for some of Wednesday and most of Thursday thanks to technical problems - we apologise...

A Labour proposal to dramatically improve energy efficiency in almost every British home would cost an estimated £60 billion. The upgrades would...

Shadow defence secretary Nia Griffiths is pledging to improve the quality of housing for serving military personnel if Labour gets into...

We’re fast approaching the last Bank Holiday before Christmas (ugh) so enjoy it - because on Tuesday we’re all going to...

Outsourced viewings firm Viewber now handles viewings for more than 50 per cent of all UK auctioneers. The claim is from Essential...

Have you asked yourself why technology is so important in letting agency today? Just look around and you will know why. Almost...

There’s no end to the PropTech and photography solutions available to estate agents these days to help them sell good, old-fashioned...

There is a perfect storm brewing in the lettings market, and as the saying goes, “you can’t change the direction of...

For any business, regardless of size, age or industry, operating efficiently is fundamental to your success. When faced with challenges like we...

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

The culture of impatience and instant gratification has a lot to answer for. It has forced the hand of the property...

With all the recent change and upheaval in the rental sector it may be time to consider how letting agencies will...

Outsourced viewing operator Viewber is expanding its offer to agents by forming what it calls “a close technical cooperation” with keyholding...

The outsourced viewing service Viewber says it has now conducted over 20,000 viewings on behalf of agents and has secured another...

You don’t have to look far to see an abundance of photo failures, just head to any property portal and they’ll pop...

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny.  The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...

It’s all been kicking off in recent weeks, hasn’t it? Marmite wars, the endless Trump v Clinton debate, Samsung phones blowing...

With ever increasing obligations, estate agents know that compliance matters now more than ever.  However, being able to obtain access to the...

How do you want your agency to be perceived? Do your processes reflect both the quality and speed of service you...

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...

Roy Fuller, owner at Everything Lettings’, says:  for just £25 per week you can have in place our emergency helpline 365...

Online estate agency Purplebricks says it is likely to make an Initial Public Offering in the second quarter of 2016 ahead...