You don’t have to simply accept things as they are when it comes to managing your client accounts. If your bank...
Archive
19 April 2024
From: Sponsored Content
![Client Accounting – what are your options?](/upload/images/2023-24_2%20(FEB)%20-%20IMAGE%20Client%20Accounting%20%E2%80%93%20what%20are%20your%20options.jpg)
The benefits for letting agents to outsource their client accounting is well documented, however with an increasing number of options available,...
31 January 2024
From: Sponsored Content
![How managing your pipeline can help to increase market share](/upload/images/4%20How%20managing%20your%20pipeline%20can%20help%20to%20increase%20market%20share%20By%20Richard%20Megson%2C%20MD%20of%20ASAP.jpg)
Despite the somewhat challenging year, we have seen many agents we work with continuing to flourish. We support hundreds of agents...
16 December 2023
From: Features
![Why do agents outsource their calls](/upload/images/adv-2021/sponsored-content/Orca/Sponsored%20Content%20360x280.png)
As estate agents, it is important to make sure that your business is efficient and cost-effective. One of the ways to...
01 September 2023
From: Sponsored Content
![Do you have a plan of action for the year ahead?](/upload/images/Site%20logos/do%20you%20have%20a%20plan%20for%20the%20year%20ahead%20360x280.jpg)
With no ease up on the cost of living crisis, understandably many agents’ primary concern is whether or not their tenants...
11 March 2023
From: Features
![Estate Agents, get ready to be inspired!](/upload/images/Site%20logos/__thumbs/Iceberg%20EAX-8-310x400.png/Iceberg%20EAX-8-310x400__400x310.png)
In this latest article from the team at Iceberg Digital, they preview Estate Agency X 8, 2023 Estate Agency X is back and better...
01 March 2023
From: Breaking News
![Growing Your Lettings Business in 2023](/upload/images/Shutterstock-only%20images/PropTech/AgentOnline-400x310.png)
As another year ends it is essential to take time and reflect on what you have accomplished over the last 12...
18 January 2023
From: Features
![And the winners are… allAgents reveals award accolades](/upload/images/Shutterstock-only%20images/Rental%20Market/Happy_EstateAgent-400x310.png)
The winners of the 2022 allAgents Customer Experience Awards were announced last week. The agency customer feedback website held its second ever...
07 December 2022
From: Breaking News
![PropTech Today: Opportunities for agents if they adopt ‘systems and tech’](/upload/images/Site%20logos/ProptechToday-1-400x310.png)
Automated rental payment specialists PayProp recently held a high-profile event in London - PayProp Connect - which included a number of...
02 December 2022
From: Breaking News
![Problems setting up a client account? Here's what to do](/upload/images/Shutterstock-only%20images/PropTech/PropTech2-400x310.png)
Over the last few months, The Letting Partnership has seen an increase in calls from agents who are struggling to open...
22 October 2022
From: Features
![Agents plan cutbacks amid housing market concerns - claim](/upload/images/Shutterstock-only%20images/Property%20Market/ManSavingMoney_400x310.png)
A significant number of estate agents are planning cutbacks in the coming months to cope with the cost of living crisis,...
17 October 2022
From: Breaking News
![Outsourcing key marketing elements will save time and money](/upload/images/adv-2021/sponsored-content/Focal_Agent/360x280%20(2).png)
Good estate agents are always busy, we get that, but the constant juggling of tasks that could be outsourced to others...
27 September 2022
From: Sponsored Content
![Revealed - The Benefits of Outsourcing!](/upload/images/library/HappyLandlord-400x310.jpg)
You may be thinking that cost and hassle outweighs the benefits of outsourcing, but read on, you may be surprised! The last...
27 July 2022
From: Features
![Agents back helping staff with rising cost of living - how are you showing support?](/upload/images/Housing%20Market%20%26%20Property%20Images/MillennialAgents-Meeting-400x310.jpg)
Agents have shown their support for helping junior staff with the cost of living crisis. The rate of inflation hit 9.4% during...
25 July 2022
From: Breaking News
![Estate agency bosses urged to help junior staff with cost of living crisis](/upload/images/Housing%20Market%20%26%20Property%20Images/MillennialAgent-400x310.jpg)
Agency bosses are being urged to do more to help staff with the cost of living crisis if they want to...
14 July 2022
From: Breaking News
![Time is running out for legacy customer checks](/upload/images/Housing%20Market%20%26%20Property%20Images/FemaleInvestor4-400x310-min.jpeg)
As another round of property firms is fined, named and shamed for breaching anti-money laundering rules, it feels like the road...
18 June 2022
From: Features
![Letting agents – why reconcile your client account?](/upload/images/Rental%20Market/TenancyDeposit-400x310.png)
Accountancy terminology can be a turn off to many business owners, understandably so given that the majority aren’t working in lettings...
27 April 2022
From: Features
![A smart acquisition: Vouch and Goodlord 18 months on](/upload/images/Housing%20Market%20%26%20Property%20Images/PropertyTransaction-400x310.jpg)
In July 2020, two leading lettings technology disruptors - Vouch and Goodlord - announced that they were going into partnership. Now,...
02 April 2022
From: Features
![Client Accounting – Why Outsource?](/upload/images/Housing%20Market%20%26%20Property%20Images/HousingMarket2020-400x310.jpg)
In this guest feature, Chris Mason, Operations Director at The Letting Partnership, outlines why agents might want to consider outsourcing client accounting. The...
19 March 2022
From: Features
![Cyber-security in 2022: what do agents need to know?](/upload/images/PropTech%20%26%20Online/OnlineAgents-1-400x310.jpg)
I’m sure most readers would agree with me that cyber-security is vitally important for almost any business, particularly those businesses like...
12 February 2022
From: Features
![Phil Spencer - Agents Have Standards … So Show The Customer!](/upload/images/Site%20logos/PhilSpencer-MoveIQ-EATLAT-400x310.jpg)
For an unregulated industry, agents have an awful lot of regulations to deal with. For example, there’s the mandatory membership of a...
02 February 2022
From: Breaking News
![No escape from phone calls, even in Microsoft Teams meetings…](/upload/images/PropTech%20%26%20Online/Smartphone-Technology-400x310.jpg)
If you thought checking in to a Microsoft Teams video-conferencing meeting would allow you to escape telephone calls, think again. Outsourced communications...
20 January 2022
From: Breaking News
![Free PropTech for OnTheMarket agents after deal with industry veteran](/upload/images/Logos/OnTheMarketLogo-New-2022-400x310.jpg)
OnTheMarket has entered a PropTech commercial partnership with Autoenhance.ai Limited, the AI photo editing platform. Autoenhance was founded by PropTech entrepreneur Jamie...
18 January 2022
From: Breaking News
![The rise of outsourcing in Estate Agency](/upload/images/Shutterstock-only%20images/Rental%20Market/MillenialAgents1-400x310.png)
The last two years have been dramatic and decisive for many people and many businesses. Both have reassessed their work approaches...
08 January 2022
From: Features
![Foxtons - “too aggressive and too nasty” admits former boss](/upload/images/Logos/Foxtons-logo400x310.png)
The man who admits he was “the acceptable face of Foxtons” in its golden period says he finally left because it...
02 September 2021
From: Breaking News
![Pioneering agency debt solutions firm snapped up by business group](/upload/images/Housing%20Market%20%26%20Property%20Images/HousingHelp-400x310.jpg)
Sinclair Taylor, the first company to offer debt solutions to estate agencies, has been acquired by The Broadriver Group, a diverse...
17 August 2021
From: Breaking News
![Why it pays for landlords to have a property manager](/upload/images/library/PropertyManagement-400x310.jpg)
Around 2.66 million landlords were operational in Great Britain in 2019, according to data estimations previously released by Hamptons International. Of those...
28 July 2021
From: Features
![Outsourcing can revive prospects to keep boom alive, agents told](/img/default/eat.png)
An industry supplier is urging agents to dust off old prospects to build their pipeline and keep the market boom going...
11 June 2021
From: Breaking News
![Estate agents can now speed up their AML checks - here’s how](/img/default/eat.png)
As estate agencies are covered by Money Laundering Regulations, agents are legally obliged to take customer due diligence measures to limit...
01 June 2021
From: Sponsored Content
![In Conversation – Data Sharing with LonRes chief Anthony Payne](/img/default/eat.png)
In this week’s In Conversation Today, I speak with Anthony Payne, Managing Director and co-founder of LonRes, a data and network...
04 March 2021
From: Breaking News
![Handle with care – why 2021 is the year to look after your leads](/img/default/eat.png)
The last few months have seen property agents work hard to continue delivering quality client communications and maintain an increasingly digital...
23 January 2021
From: Features
![How to carry out check-ins and check-outs in a Covid-compliant way](/img/default/eat.png)
The latest government rules combined with the Prime Minister’s recent address to the nation is clear – tougher measures are required...
03 October 2020
From: Features
![Cladding scandal hurts entire housing market says top industry figure](/img/default/eat.png)
Ed Mead has joined a growing chorus demanding government action on the cladding crisis. He is one of the industry’s leading figures from...
02 October 2020
From: Breaking News
![Outsourced operator will qualify agents’ leads and follow-up marketing](/img/default/eat.png)
Outsourced communications provider Moneypenny has launched a new facility called Client Services for agents resuming business. Moneypenny’s 80-strong team of receptionists can...
21 May 2020
From: Breaking News
![Hair today, gone tomorrow - close shave in a good cause for a familiar face](/img/default/eat.png)
To many less fortunate on the follicle front, high profile industry supplier Ed Mead has enjoyed an infuriatingly good head of...
15 April 2020
From: Breaking News
![Nick Lyons, CEO of No Letting Go](/img/default/eat.png)
Who are you and what does it say on your business card? Nick Lyons CEO What is No Letting Go and what does it...
10 March 2020
From: 60 Second Interview
![The future of renting for property service providers](/img/default/eat.png)
The property management industry is evolving at a rapid pace, thanks almost entirely to the rise in PropTech. Hundreds, if not thousands...
26 February 2020
From: Features
![Delivering client care with a wow – the case for outsourcing](/img/default/eat.png)
Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...
14 December 2019
From: Features
![Outsourced viewing service hits 90,000 and reveals new partnership](/img/default/eat.png)
[Estate Agent Today was ‘off air’ for some of Wednesday and most of Thursday thanks to technical problems - we apologise...
06 December 2019
From: Breaking News
![Labour’s housing energy efficiency plan to cost £60 billion](/img/default/eat.png)
A Labour proposal to dramatically improve energy efficiency in almost every British home would cost an estimated £60 billion. The upgrades would...
04 November 2019
From: Breaking News
![Labour pledge to improve housing quality for military personnel](/img/default/eat.png)
Shadow defence secretary Nia Griffiths is pledging to improve the quality of housing for serving military personnel if Labour gets into...
25 September 2019
From: Breaking News
![Enjoy the long weekend because Tuesday will be VERY busy...](/img/default/eat.png)
We’re fast approaching the last Bank Holiday before Christmas (ugh) so enjoy it - because on Tuesday we’re all going to...
22 August 2019
From: Breaking News
![Viewber now undertakes viewings for over 50% of auction houses](/img/default/eat.png)
Outsourced viewings firm Viewber now handles viewings for more than 50 per cent of all UK auctioneers. The claim is from Essential...
05 August 2019
From: Breaking News
![How can technology help letting agents become more efficient?](/img/default/eat.png)
Have you asked yourself why technology is so important in letting agency today? Just look around and you will know why. Almost...
03 August 2019
From: Features
![What’s next for property imagery?](/img/default/eat.png)
There’s no end to the PropTech and photography solutions available to estate agents these days to help them sell good, old-fashioned...
30 January 2019
From: Features
![What are the biggest challenges facing letting agents in 2019?](/img/default/eat.png)
There is a perfect storm brewing in the lettings market, and as the saying goes, “you can’t change the direction of...
12 December 2018
From: Features
![Top tips - how to make your letting agency more efficient](/img/default/eat.png)
For any business, regardless of size, age or industry, operating efficiently is fundamental to your success. When faced with challenges like we...
31 October 2018
From: Features
![When and why are your customers getting in touch?](/img/default/eat.png)
It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...
20 October 2018
From: Features
![Property viewings - how to keep up with evolving consumer demands](/img/default/eat.png)
The culture of impatience and instant gratification has a lot to answer for. It has forced the hand of the property...
17 October 2018
From: Features
![Property concierge: could this be one of agents’ future tenant services?](/img/default/eat.png)
With all the recent change and upheaval in the rental sector it may be time to consider how letting agencies will...
04 August 2018
From: Features
![Viewber expands offer by teaming up with keyholding service](/img/default/eat.png)
Outsourced viewing operator Viewber is expanding its offer to agents by forming what it calls “a close technical cooperation” with keyholding...
16 May 2018
From: Breaking News
![Viewber passes 20,000 viewings mark and secures over £2m new funding](/img/default/eat.png)
The outsourced viewing service Viewber says it has now conducted over 20,000 viewings on behalf of agents and has secured another...
11 April 2018
From: Breaking News
![Six mistakes to avoid when taking property photographs](/img/default/eat.png)
You don’t have to look far to see an abundance of photo failures, just head to any property portal and they’ll pop...
04 April 2018
From: Features
![Is outsourcing now standard for estate agents?](/img/default/eat.png)
Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...
22 July 2017
From: Features
![How to avoid the disconnect associated with outsourcing](/img/default/eat.png)
If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...
04 February 2017
From: Features
![Why are you so understaffed on a Tuesday?](/img/default/eat.png)
There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny. The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...
12 November 2016
From: Features
![Property Natter: on my travels](/img/default/eat.png)
It’s all been kicking off in recent weeks, hasn’t it? Marmite wars, the endless Trump v Clinton debate, Samsung phones blowing...
28 October 2016
From: Features
![What is ‘Compliance in a Box’ all about?](/img/default/eat.png)
With ever increasing obligations, estate agents know that compliance matters now more than ever. However, being able to obtain access to the...
12 August 2016
From: Features
![Perception is nine tenths of the law](/img/default/eat.png)
How do you want your agency to be perceived? Do your processes reflect both the quality and speed of service you...
11 August 2016
From: Sponsored Content
![Not all call answering services are the same.](/img/default/eat.png)
If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...
07 March 2016
From: Sponsored Content
![What can you get for just £25 per week](/img/default/eat.png)
Roy Fuller, owner at Everything Lettings’, says: for just £25 per week you can have in place our emergency helpline 365...