Archive

Outsourced communications provider Moneypenny has launched a new facility called Client Services for agents resuming business. Moneypenny’s 80-strong team of receptionists can...

To many less fortunate on the follicle front, high profile industry supplier Ed Mead has enjoyed an infuriatingly good head of...

Who are you and what does it say on your business card? Nick Lyons CEO What is No Letting Go and what does it...

The property management industry is evolving at a rapid pace, thanks almost entirely to the rise in PropTech. Hundreds, if not thousands...

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...

[Estate Agent Today was ‘off air’ for some of Wednesday and most of Thursday thanks to technical problems - we apologise...

A Labour proposal to dramatically improve energy efficiency in almost every British home would cost an estimated £60 billion. The upgrades would...

Shadow defence secretary Nia Griffiths is pledging to improve the quality of housing for serving military personnel if Labour gets into...

We’re fast approaching the last Bank Holiday before Christmas (ugh) so enjoy it - because on Tuesday we’re all going to...

Outsourced viewings firm Viewber now handles viewings for more than 50 per cent of all UK auctioneers. The claim is from Essential...

Have you asked yourself why technology is so important in letting agency today? Just look around and you will know why. Almost...

With the Tenant Fee Ban obliterating a key income stream, letting agents should be looking at ways they can increase the...

Outsourcing. Everyone has an opinion on it and there’s a stigma surrounding it in the lettings industry. But get this…letting agents ARE...

There’s no end to the PropTech and photography solutions available to estate agents these days to help them sell good, old-fashioned...

There is a perfect storm brewing in the lettings market, and as the saying goes, “you can’t change the direction of...

For any business, regardless of size, age or industry, operating efficiently is fundamental to your success. When faced with challenges like we...

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

The culture of impatience and instant gratification has a lot to answer for. It has forced the hand of the property...

With all the recent change and upheaval in the rental sector it may be time to consider how letting agencies will...

Outsourced viewing operator Viewber is expanding its offer to agents by forming what it calls “a close technical cooperation” with keyholding...

The outsourced viewing service Viewber says it has now conducted over 20,000 viewings on behalf of agents and has secured another...

You don’t have to look far to see an abundance of photo failures, just head to any property portal and they’ll pop...

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny.  The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...

It’s all been kicking off in recent weeks, hasn’t it? Marmite wars, the endless Trump v Clinton debate, Samsung phones blowing...

With ever increasing obligations, estate agents know that compliance matters now more than ever.  However, being able to obtain access to the...

How do you want your agency to be perceived? Do your processes reflect both the quality and speed of service you...

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...

Roy Fuller, owner at Everything Lettings’, says:  for just £25 per week you can have in place our emergency helpline 365...

Online estate agency Purplebricks says it is likely to make an Initial Public Offering in the second quarter of 2016 ahead...