Who are you and what does it say on your business card?
Nick Lyons CEO
What is No Letting Go and what does it do?
No Letting Go is the UK’s largest independent inventory and compliance inspection provider. We provide a full inventory management and inspection service for letting and management agents who outsource some or all of their inventory work. We provide a national service which is delivered by local specialists.
What services do you offer and in what ways do you work with estate and letting agents?
We provide inventories, property visits, checkouts and other related services, such as legionella risk assessments, floor plans and EPC’s. Our mission is to make life easier for letting agents by providing accurate and fully compliant property reporting, which can be relied on in the event of a dispute.
No Letting go is in its 13th year operating as a franchised inventory network. All of our offices undergo rigorous training, are ARLA or AIIC qualified and carry extensive insurance policies. These factors ensure our clients receive robust property reports that will support them during and at the end of the tenancy, resulting in less disputes.
What makes your product different and how does it benefit agents?
Our core values are Consistency, Reliability and Accountability. Our whole business is focused around ensuring our clients receive a level of service that reflects these values. We use our own proprietary software to provide our clients with transparency of our whole network to ensure a fast and reliable 24 hour booking service, audited reports and information that can be relied on at negotiation or adjudication and real time tracking of our clerks. We offer either a local service with any of our 75+ nationwide offices or a centralised service for agents that need national or regional cover. All services are fully automated, quality controlled and guaranteed by us to stand up to scrutiny.
As inventory specialists, we adapt our service to suit the needs of our clients. Some agents outsource all their inventory work to us, some prefer to conduct it in house and utilize our software, and some agents prefer to use a combination of both. We can bespoke a system to fit with the changing needs of an agent.
Our software also accommodates electronic tenant signatures with an automatic check in facility to remove the hassle of an agent chasing for signatures. We also integrate with a number of software providers such as Fixflo and Teclet to significantly reduce dual data entry.
What is your greatest achievement in your current role and what made it so special?
We have 75 national offices producing over 60,000 reports on an annual basis with less than 0.001% going to dispute, this minimizes the time and hassle agents spend in dealing with tenancy disputes. We have also won and been shortlisted for a number of service awards by Sunday Times, Negotiator and ESTAS.
The business was started with our core values at the heart of our service - consistency reliability and accountability. We are really proud that 13 years on and with a growing network of over 250 specialists these core values remain embedded within our service delivery.
What do you see as the biggest challenge facing estate and letting agents at the moment?
Profit margin is currently the biggest challenge - agents are still adapting after the tenant fee ban, and with increasing regulation, both factors combine to increase costs.
By outsourcing inventory management to No Letting Go, it enables clients to reduce their fixed costs and minimize their liability. Our service is designed to protect properties, reduce maintenance issues and tenancy diputes for both the agent and landlord.
What is your property prediction for the remainder of 2020?
The underlying demand for rental properties is very good and we expect it to continue growing. Most of the work we carry out is on existing stock and we work closely with our letting and property management clients to ensure we help them meet their compliance needs, protect them from issues arising from end of tenancy disputes and reduce the costs of administration. I foresee the market continuing to grow, although the focus on compliant and safe property will also continue to increase.