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KEYWORD "Interaction" - 118 RESULTS
Tech can help agents expand and improve their bottom line – here’s how

Technology can be utilised to grow and advance a company's income. That’s not a new or controversial statement, but here I...

21 May 2022

From: Features

Property Natter – from barmaid to branch manager to Countrywide’s top negotiator

In this week’s Natter, I carry out a Q&A with Lisa Knight, who has taken the impressive journey from barmaid to...

09 April 2022

From: Features

London agency given three-years-in-a-row top reviews award

A London estate agency has won a rarely-awarded gong from the Feefo reviews service - and the company says it’s testimony...

08 March 2022

From: Breaking News

Introducing Reapit Elements

Reapit Elements is an open-source, cross-platform design system that gives designers and developers a framework to quickly create responsive, device-agnostic, and...

18 February 2022

From: Sponsored Content

Property Natter – events for agents to look out for in the first half of 2022

Property events and functions are now back in full swing, with 2022 likely to be the first ‘normal’ year for this...

12 February 2022

From: Features

Let the good times roll – PayProp predicts continued lettings strength in 2022

The lettings sector looks set to steam ahead in 2022 after a record-breaking 2021, despite the financial and mobility challenges of...

22 January 2022

From: Features

5 key questions when buying a new estate agency website

A good website is no longer optional for estate agents, as no single aspect of marketing to new customers is more...

13 December 2021

From: Sponsored Content

Property Natter - video interview with Stephen Brown and RAN 2021!

In a first for the Natter, this week's interview is a video affair, with me posing the questions to Stephen Brown,...

04 December 2021

From: Features

How my predictions on agency and PropTech from recent years have come true

The last 18 months have been full of ups and downs, but the property market has coped remarkably well during the...

04 December 2021

From: Features

Countdown to Christmas: Letting agent's guide to a stress-free holiday

While the Christmas season is usually heralded by an influx of terrible Christmas adverts, the launch of Starbucks’ gingerbread lattes, Adam...

01 December 2021

From: Features

Why trust is the strongest tool for agents in 2022

Trust has always been vital for building and nurturing good relations between an agent and their customer. Maintaining trust will keep...

20 November 2021

From: Features

Agents - time to make the switch to EV

The phrase ‘time is money’ is particularly pertinent for estate agents. Since the stamp duty holiday ended, the forecast drop in...

17 November 2021

From: Features

‘Social Network’ online platform announces PropTech collaboration

PropertyHeads, a platform describing itself as a social network for house buyers and sellers, has a new PropTech partnership. It’s linked with...

10 November 2021

From: Breaking News

Will online agencies take over, or do we still need face-to-face contact?

Like most industries, estate agency is changing. A general trend to a more hybrid model, accelerated by the pandemic has resulted...

06 October 2021

From: Features

PropTech can reassure agents in post-SDLT holiday market - claim

The right technology can reassure agents that transactions will complete on time - vital to retaining business following the end of the...

06 October 2021

From: Breaking News

Locked or open-door policy - has Covid changed the way offices operate forever?

In this piece, Tom Davis, press officer at Propertymark, explores the debate surrounding a locked or open-door policy, and whether the...

02 October 2021

From: Features

We Salute You! - industry tribute after the stamp duty holiday frenzy

The stamp duty holiday concluded at midnight, marking the end of the busiest period for the industry - all parts of...

01 October 2021

From: Breaking News

First-time buyers securing mortgages online as bank branches close

First-time buyers are shifting to online-only banks to help get a mortgage. A survey by personal finance website NerdWallet found that with...

21 September 2021

From: Breaking News

Better AML solutions needed amid warnings of possible impacts of Afghanistan exit on financial crime

Regulators are warning the UK’s property, finance and legal sectors to be aware of the possible impacts of the exit from...

09 September 2021

From: Sponsored Content

OTM reconciliation - why I've decided to join a portal I previously criticised

Things can change. For those who remember, it’s no secret that I became one of the industry's strongest critics of OnTheMarket (OTM). My reasons...

21 August 2021

From: Features

Video – what can UK agents learn from their Australian counterparts?

In this latest video feature, EAT’s video reporter Chris Buckler speaks to Christian Scandurra, Sales Director at VaultEA, and a former...

07 August 2021

From: Features

The post-Covid outlook: what next for the lettings market?

Our long-awaited ‘Freedom Day’ approaches. From Monday all of the restrictions, introduced since the Covid-19 pandemic made an impact across the...

17 July 2021

From: Features

Property Jobs Today - this summer’s movers and shakers…

It may be the height of summer but the industry is still super-busy and new appointments continue to come thick and...

05 July 2021

From: Breaking News

Property Natter: how tech-led will estate agency be in 10 years?

Around 18 months ago, just a few months before the pandemic hit, I did a Natter with the team at software...

19 June 2021

From: Features

EUROS: Reality Czech for the Scots (but will they boogie against England?)

Welcome to our second Euros Agent Match Report, when we get leading agents’ and suppliers’ takes on the matches featuring England and Scotland.  Today...

15 June 2021

From: Breaking News

Property Natter: talking Brexit, Covid, USPs and mews homes with Lurot Brand

Independent agents come in all shapes, sizes and looks, many with their own USPs and little quirks. It is this variety...

05 June 2021

From: Features

Revealed: how digital innovation is transforming estate agency

The growth of the internet and technology has transformed virtually every aspect of our lives, including how we approach the property...

05 June 2021

From: Features

Is a fully-digital home moving process right for the property industry?

Tech is a fantastic enabler but should never be a complete replacement for the human interactions that add real value to...

29 May 2021

From: Features

Phil Spencer: agents should make their own website stand out from the crowd

Changes to the way the property market operates over the last year - with increased flexibility and remote interactions - has...

10 May 2021

From: Breaking News

PropTech: What are the biggest questions on Apps vs APIs?

In my previous Estate Agent Today feature, I endeavoured to explain the key differences between APIs and Apps, to help improve...

24 April 2021

From: Features

Print and direct mail marketing still key for agents - claim

Digital channels are essential for agents’ promotion of properties but there is still a key place for print and direct mail...

16 March 2021

From: Breaking News

PropTech needed for agents to cope with soaring transactions - claim

Agents have been warned they are likely to require PropTech assistance to cope with a surge in transactions expected this year. The...

16 March 2021

From: Breaking News

Property Natter - is working from anywhere the future for UK estate agency?

One of the biggest trends in recent times, as a direct result of the pandemic, is the concept of working from...

13 March 2021

From: Features

eBay and Amazon use omnichannel marketing - why don’t you?

As a property agent, fancy marketing terminology such as ‘omnichannel’ might not hold too much interest for you right now. We’re in...

06 March 2021

From: Features

Property Natter - are virtual viewings now absolutely integral for agents?

Pre-pandemic, virtual and video viewings were a nice little add-on for some agents, but they were far from universally used and...

27 February 2021

From: Features

EAvolution21 – A UK PropTech event hosted by Dezrez and its partners

On March 23rd 2021, Dezrez and its partners are hosting EAvolution21 the event that showcases the latest in PropTech using an...

18 February 2021

From: Sponsored Content

Revealed – top 3 work from home tips for agents

We’re now in Lockdown 3.0 and most of us have become used to juggling home-working, home schooling and a million and...

03 February 2021

From: Sponsored Content

Purplebricks wins award for the quality of customer reviews

Purplebricks - which for some years has been the focus of controversies over reviews - has been given a prestigious award...

21 January 2021

From: Breaking News

Top pandemic tips for estate agents

Described on this site as a ‘powerful disruptor’ in March 2020, few would deny that the COVID-19 pandemic has impacted on...

16 December 2020

From: Sponsored Content

Giraffe360 invests £3.5m in ‘camera-as-a-subscription’ service for agents 

Here at Giraffe360, the PropTech startup, we have raised a £3.5 million funding round to further accelerate our product development and...

05 December 2020

From: Features

 Rightmove cleared - watchdog throws out complaint about TV advert

A TV advert for Rightmove first screened in 2018 has been cleared of gender stereotyping. A complaint to the Advertising Standards Authority...

18 November 2020

From: Breaking News

Agent threatened with prosecution for opening office to the public

An unidentified estate agency has been threatened with prosecution by a local council after opening its office to the public during...

12 November 2020

From: Breaking News

Getting PropTech for free? It's probably because you're the product

The proliferation of free and accessible digital services has - at face value - brought us many great things: same-day deliveries,...

28 October 2020

From: Features

Unlocking Property Management with PropTech Innovations

2020 has been a testing year right from the start. With Storms Ciara and Dennis causing £184m+ worth of damage to...

27 October 2020

From: PropTech & Innovation

Electronic signatures are helping agents to weather the 2020 storm

2020 has definitely been a year of change. With little warning, the pandemic disrupted the day-to-day operations of almost every industry...

17 October 2020

From: Features

How to carry out check-ins and check-outs in a Covid-compliant way

The latest government rules combined with the Prime Minister’s recent address to the nation is clear – tougher measures are required...

03 October 2020

From: Features

Commercial office space of the future

With no clear end in sight and conflicting Government advice as to whether we should work from home or go to...

24 September 2020

From: Sponsored Content

Three ways estate agents can create a virtual tour

Across the UK and Europe, lockdown measures are changing and the markets are kicking back into life as we grow accustomed...

16 September 2020

From: Features

Major Countrywide shareholder demands “bold action to save company

One of Countrywide’s biggest shareholders has written a second letter to the company to demand bold action to save the agency...

19 August 2020

From: Breaking News

Property Natter – what does agency look like Down Under?

In my last Natter, I explored the differences between estate agency in the UK and the US with the help of...

15 August 2020

From: Features

Agents must check where customers holidayed - compliance guru

Agents should check where buyers and sellers have been on holiday as part of their approach to safety during the Coronavirus...

12 August 2020

From: Breaking News

Property Natter: what will property conferences and events of the future look like?

Conferences, events and awards dinners are a hugely important part of the property calendar, bringing the great and the good of...

18 July 2020

From: Features

Rightmove was warned for years to improve relationship with agents

The leader of the Say No To Rightmove campaign has revealed to Estate Agent Today that he has lobbied the portal...

22 June 2020

From: Breaking News

Tune into consumer behaviour to accelerate business recovery

It’s official – the property market is back open for business. Estate agents have started to unfurlough staff and many are...

10 June 2020

From: Features

The property industry needs to prioritise mental health more than ever

Last week was Mental Health Awareness Week, and there is a great deal of positive things to be said about a...

30 May 2020

From: Features

20-point risk management protocol introduced by top agent

** This Bank Holiday Monday both Estate Agent Today and Letting Agent Today look at how agencies have modified offices and...

25 May 2020

From: Breaking News

Property Natter - what will agent offices look like post-lockdown?

There has been much speculation about when agents will be allowed back to work, and what the new office working environment...

09 May 2020

From: Features

Technology and service are the future of the property market

The last five years have seen unprecedented changes to the property market and agents and their clients have never faced such...

15 April 2020

From: Features

Remote viewings – how does the latest technology look?

In this time of economic uncertainty, more and more people are becoming unwilling to leave their homes, yet you and your...

11 April 2020

From: Features

Conquering Corona - more guidance and special deals for agents

Hello, and we trust you had as good a weekend as possible in these difficult circumstances.  As we start a new week...

30 March 2020

From: Breaking News

Today’s good news… the final ESTAS awards shortlist has been revealed

In these uncertain times it’s good to report positive news - ESTAS, the customer review and awards platform, has announced its...

18 March 2020

From: Breaking News

Viewings hit by the virus? Agents offered unique ‘virtual alternative’

A Spanish housebuilder’s bespoke system to allow prospective buyers to view properties without visiting is being offered to the UK agency...

13 March 2020

From: Breaking News

Phil Spencer: Communication is king – how can agents wear the crown?

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...

02 March 2020

From: Breaking News

Property Natter – who will be the property disrupters of the 2020s?

The 2010s were a good decade for disrupters. Early on, Airbnb and Uber shook up the holiday lettings/hospitality and traditional black...

15 February 2020

From: Features

How digitisation will change conveyancing – for the better

In the field of conveyancing, there’s a new dynamic at play. And that dynamic is customer-driven and customer-focused, using digital technology...

22 January 2020

From: Features

Property Natter: the most revolutionary software product on the market?

First things first, a big happy New Year to everyone. Welcome to 2020! It looks set to be another interesting year...

04 January 2020

From: Features

Why it’s time to unify your communications

You’ve probably heard about unified communications (UC) before. But why are your competitors and other organisations moving towards centralised comms platforms? What are...

06 November 2019

From: Features

 Jason Wilson, mio Account Manager

Who are you and what does it say on your business card?  Jason Wilson, mio Account Manager What is mio and what does...

05 November 2019

From: 60 Second Interview

PropTech Today: Sometimes, people don’t want technology

A few weeks ago, I came across a couple of really interesting articles which I immediately thought worth writing a piece...

16 October 2019

From: Breaking News

DPS adjudication case study: water damage and a deluge of evidence

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

31 August 2019

From: Features

Lettings technology - making money, saving costs and improving service

Technology will drive the lettings and property management industry in the future. There is already a plethora of various software and other...

28 August 2019

From: Features

Property Natter: why do people swap career paths to become agents?

With the often negative portrayal of agents in the media and popular culture, you might ask yourself why anyone would want...

10 August 2019

From: Features

PropTech Today: why are the wrong people driving our innovation agenda?

I wrote last week about Keller Williams and how their leader, Gary Keller, is doing an admirable job of driving innovation through...

07 August 2019

From: Breaking News

How can technology help letting agents become more efficient?

Have you asked yourself why technology is so important in letting agency today? Just look around and you will know why. Almost...

03 August 2019

From: Features

Eric Woodhams, Account Manager of mio

Who are you and what does it say on your business card? Eric Woodhams F.N.A.E.A. mio Account Manager What is mio and what...

26 July 2019

From: 60 Second Interview

Four ways to maximise your lead-handling

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

20 July 2019

From: Features

Zoopla enhances app to include premium listings service

Zoopla has announced an improved app which “enhances the house-hunting journey with a fresh design, improved navigation and an intuitive interface” -...

28 June 2019

From: Breaking News

Is innovation the key to thriving in the property sector?

It’s a testing time for the property industry, amid Brexit fears, a slowing market and the looming tenant fees ban.  There’s no...

03 April 2019

From: Features

Property Natter – is 9 till 6 still the way to make a living?

For many years, the majority of agents have stuck to the tried-and-tested 9am-6pm opening hours framework. But is this now changing,...

16 March 2019

From: Features

What is the key to a smooth and efficient pre-tenancy process?

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...

14 November 2018

From: Features

Ditching the High Street and launching 'The Hub' pays off for Humberts

The estate agency group Humberts, which narrowly avoided collapse early this year, now claims to have turned around its fortunes thanks...

18 October 2018

From: Breaking News

PropTech Today: Understand real estate robotics and we better understand tech

The last couple of weeks’ articles were penned very much for a specific agent readership, something I am trying to be...

17 October 2018

From: Breaking News

Property Natter: setting the record straight on SEO and subdomains

Fake news has become the popular catchphrase of a certain orange-tinted president in recent years. And everyone, from tech giants like...

08 September 2018

From: Features

Judging a book by its cover: Why user experience matters in PropTech

Why do we choose to engage with one application more than another, or find ourselves returning to the same piece of...

18 August 2018

From: Features

Marketing automation can make your business smarter

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

11 August 2018

From: Features

Estate agency – it’s still about interactions not transactions

Making my way to our London office on a busy commuter train, my mind got busy thinking about the new do-it-yourself...

04 August 2018

From: Features

Customer service - why is it so important to your agency?

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...

25 July 2018

From: Features

Here are four ways data can improve your business

How can you use data to benefit and better your business? It’s something you’ll no doubt have asked yourself down the...

21 May 2018

From: Sponsored Content

PropTech Today: Selling my flat part two - how did my valuations go?

To say I had a lot of reaction to last week's column about selling my flat would be an understatement. I've never...

11 April 2018

From: Breaking News

How to get the best out of an instant online valuation tool

One of the most important aspects of running a successful estate or letting agency is being able to generate new business...

21 March 2018

From: Features

Changing consumer behaviour means agents need to embrace digital

In a show of changing consumer behaviour in the property market, new research has revealed that digital-savvy movers are favouring specialist...

26 February 2018

From: Sponsored Content

During industry change, service still matters most

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...

06 January 2018

From: Features

Property Natter – here’s how to drive traffic, convert and monetise

Winter seems to be firmly with us now, if the plunging temperatures are anything to go by. After a ridiculously mild...

11 November 2017

From: Features

Property Natter: reputation, renewables and an online revolution

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...

14 October 2017

From: Features

The case for intelligence-led automated interactions on agents’ websites

Many industries in the UK are currently facing a tumultuous time as the great unknown of Brexit looms on the horizon...

09 September 2017

From: Features

Wake up and smell the coffee – the bookshops have!

Once upon a time there were estate agents. That was it. Nice and simple. If you marketed and sold residential property,...

12 August 2017

From: Features

Agents - it’s time to get back to basics

Welcome to February! It means that 2017 is well under way and we’re edging closer to Spring – a time when...

04 February 2017

From: Features

Human interaction with tech is a winning combination

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

17 December 2016

From: Features

Why do agents need a fast, responsive website?

In the world of property and estate agency, competition is always fierce. It’s the same when it comes to your website....

22 November 2016

From: Sponsored Content

Property Natter: how to build a brand

Good branding is absolutely crucial to any successful business or product, even more so in a world of social media, instant...

12 November 2016

From: Features

Property Natter: on my travels

It’s all been kicking off in recent weeks, hasn’t it? Marmite wars, the endless Trump v Clinton debate, Samsung phones blowing...

28 October 2016

From: Features

Swift change could be the solution for agents and conveyancers

I write this during the week that David Cameron resigned as an MP – it is quite startling how quickly politics...

16 September 2016

From: Features

Unpicking the new world of estate agency

It’s official; the estate agency business is tougher than ever. Contrary to perceptions that may exist amongst observers and even clients, the...

24 June 2016

From: Features

Property Natter – Big Data and a different kind of mortgage

A few of our Industry Views pieces this week focus on the upcoming EU referendum. I don’t think I can add...

17 June 2016

From: Features

Consumer group says hybrid estate agency is the future

The influential consumer property body HomeOwners Alliance says Purplebricks-style hybrid estate agencies may be “the future”. In a blog on the HOA website,...

14 June 2016

From: Breaking News

Conveyancing delays are not the only reason transactions fall through

In this business you get used to dealing with regular customer and third-party feedback, input, and (occasionally) complaints.  Much like the agency market...

13 May 2016

From: Features

Property Natter: conveyancing, mortgage advice and a PropTech revolution

On Tuesday we managed hail, snow, rain, sun and a chilly wind all in one day. Whatever you want to say...

29 April 2016

From: Features

How can traditional estate agents adapt their customer experience to compete with online?

In 2014 there were 19,000 estate agent branches in the UK. Of which 18,000 were registered to list properties on the...

14 April 2016

From: Sponsored Content

P’ing in a storm – why is the industry obsessed with price?

As any marketer will tell you, the marketing mix in its most basic form is made up of 4 P’s: Price,...

12 March 2016

From: Features

Property Natter: Marketing Jargon Buster

Marketing and property often go hand in hand. But from time to time you might come across certain marketing terms that...

30 January 2016

From: Features

Zoopla claims 7m downloads of its 'Apple Top Ten' apps

Zoopla Property Group says it has achieved over seven million downloads for its mobile apps, a milestone it reached during October when...

20 November 2015

From: Breaking News

Property Natter: the rise of the robots?

There’s been a lot of talk lately about artificial intelligence (AI). We’ve seen it feature prominently this year on film (in...

25 September 2015

From: Features

So what will house prices do this autumn?

Agents across the country, hopefully refreshed by a nice holiday somewhere warm, will be gearing up for the phones to start...

14 August 2015

From: Features

Estate agents caught on Channel 4's secret filming

Channel 4 admits to using what it calls “unusual” secret filming techniques and an undercover reporter posing as a Russian politician to...

08 July 2015

From: Breaking News

Why 2015 is the year of the lender

The Conveyancing Association (CA) has embarked on a mission to engage with the lender community with a view to initiating a...

26 June 2015

From: Features

Cambridgeshire agency claims ‘world’s first virtual open house’

Thomas Morris Estate Agents has claimed the world’s first ‘virtual open house’ property viewing.  The firm carried out the event via the...

27 May 2015

From: Breaking News

Technology is arming high street agents in the online battleground

The presupposed notion still exists that new online agents are ‘tech savvy’ whilst the seemingly old fashioned high street agents are...

06 May 2015

From: Features

Cleaner look and new features for Estate Agent Today

The Today property sites - Estate Agent Today, Letting Agent Today, Landlord Today, Property Investor Today and Introducer Today - have...

05 May 2015

From: Breaking News

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