Archive

Technology can be utilised to grow and advance a company's income. That’s not a new or controversial statement, but here I...

In this week’s Natter, I carry out a Q&A with Lisa Knight, who has taken the impressive journey from barmaid to...

A London estate agency has won a rarely-awarded gong from the Feefo reviews service - and the company says it’s testimony...

Reapit Elements is an open-source, cross-platform design system that gives designers and developers a framework to quickly create responsive, device-agnostic, and...

Property events and functions are now back in full swing, with 2022 likely to be the first ‘normal’ year for this...

The lettings sector looks set to steam ahead in 2022 after a record-breaking 2021, despite the financial and mobility challenges of...

A good website is no longer optional for estate agents, as no single aspect of marketing to new customers is more...

In a first for the Natter, this week's interview is a video affair, with me posing the questions to Stephen Brown,...

The last 18 months have been full of ups and downs, but the property market has coped remarkably well during the...

While the Christmas season is usually heralded by an influx of terrible Christmas adverts, the launch of Starbucks’ gingerbread lattes, Adam...

Trust has always been vital for building and nurturing good relations between an agent and their customer. Maintaining trust will keep...

The phrase ‘time is money’ is particularly pertinent for estate agents. Since the stamp duty holiday ended, the forecast drop in...

PropertyHeads, a platform describing itself as a social network for house buyers and sellers, has a new PropTech partnership. It’s linked with...

Like most industries, estate agency is changing. A general trend to a more hybrid model, accelerated by the pandemic has resulted...

The right technology can reassure agents that transactions will complete on time - vital to retaining business following the end of the...

In this piece, Tom Davis, press officer at Propertymark, explores the debate surrounding a locked or open-door policy, and whether the...

The stamp duty holiday concluded at midnight, marking the end of the busiest period for the industry - all parts of...

First-time buyers are shifting to online-only banks to help get a mortgage. A survey by personal finance website NerdWallet found that with...

Regulators are warning the UK’s property, finance and legal sectors to be aware of the possible impacts of the exit from...

Things can change. For those who remember, it’s no secret that I became one of the industry's strongest critics of OnTheMarket (OTM). My reasons...

In this latest video feature, EAT’s video reporter Chris Buckler speaks to Christian Scandurra, Sales Director at VaultEA, and a former...

Our long-awaited ‘Freedom Day’ approaches. From Monday all of the restrictions, introduced since the Covid-19 pandemic made an impact across the...

It may be the height of summer but the industry is still super-busy and new appointments continue to come thick and...

Around 18 months ago, just a few months before the pandemic hit, I did a Natter with the team at software...

Welcome to our second Euros Agent Match Report, when we get leading agents’ and suppliers’ takes on the matches featuring England and Scotland.  Today...

Independent agents come in all shapes, sizes and looks, many with their own USPs and little quirks. It is this variety...

The growth of the internet and technology has transformed virtually every aspect of our lives, including how we approach the property...

Tech is a fantastic enabler but should never be a complete replacement for the human interactions that add real value to...

Changes to the way the property market operates over the last year - with increased flexibility and remote interactions - has...

In my previous Estate Agent Today feature, I endeavoured to explain the key differences between APIs and Apps, to help improve...

Digital channels are essential for agents’ promotion of properties but there is still a key place for print and direct mail...

Agents have been warned they are likely to require PropTech assistance to cope with a surge in transactions expected this year. The...

One of the biggest trends in recent times, as a direct result of the pandemic, is the concept of working from...

As a property agent, fancy marketing terminology such as ‘omnichannel’ might not hold too much interest for you right now. We’re in...

Pre-pandemic, virtual and video viewings were a nice little add-on for some agents, but they were far from universally used and...

On March 23rd 2021, Dezrez and its partners are hosting EAvolution21 the event that showcases the latest in PropTech using an...

We’re now in Lockdown 3.0 and most of us have become used to juggling home-working, home schooling and a million and...

Purplebricks - which for some years has been the focus of controversies over reviews - has been given a prestigious award...

Described on this site as a ‘powerful disruptor’ in March 2020, few would deny that the COVID-19 pandemic has impacted on...

Here at Giraffe360, the PropTech startup, we have raised a £3.5 million funding round to further accelerate our product development and...

A TV advert for Rightmove first screened in 2018 has been cleared of gender stereotyping. A complaint to the Advertising Standards Authority...

An unidentified estate agency has been threatened with prosecution by a local council after opening its office to the public during...

The proliferation of free and accessible digital services has - at face value - brought us many great things: same-day deliveries,...

2020 has been a testing year right from the start. With Storms Ciara and Dennis causing £184m+ worth of damage to...

2020 has definitely been a year of change. With little warning, the pandemic disrupted the day-to-day operations of almost every industry...

The latest government rules combined with the Prime Minister’s recent address to the nation is clear – tougher measures are required...

With no clear end in sight and conflicting Government advice as to whether we should work from home or go to...

Across the UK and Europe, lockdown measures are changing and the markets are kicking back into life as we grow accustomed...

One of Countrywide’s biggest shareholders has written a second letter to the company to demand bold action to save the agency...

In my last Natter, I explored the differences between estate agency in the UK and the US with the help of...

Agents should check where buyers and sellers have been on holiday as part of their approach to safety during the Coronavirus...

Conferences, events and awards dinners are a hugely important part of the property calendar, bringing the great and the good of...

The leader of the Say No To Rightmove campaign has revealed to Estate Agent Today that he has lobbied the portal...

It’s official – the property market is back open for business. Estate agents have started to unfurlough staff and many are...

Last week was Mental Health Awareness Week, and there is a great deal of positive things to be said about a...

** This Bank Holiday Monday both Estate Agent Today and Letting Agent Today look at how agencies have modified offices and...

There has been much speculation about when agents will be allowed back to work, and what the new office working environment...

The last five years have seen unprecedented changes to the property market and agents and their clients have never faced such...

In this time of economic uncertainty, more and more people are becoming unwilling to leave their homes, yet you and your...

Hello, and we trust you had as good a weekend as possible in these difficult circumstances.  As we start a new week...

In these uncertain times it’s good to report positive news - ESTAS, the customer review and awards platform, has announced its...

A Spanish housebuilder’s bespoke system to allow prospective buyers to view properties without visiting is being offered to the UK agency...

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...

The 2010s were a good decade for disrupters. Early on, Airbnb and Uber shook up the holiday lettings/hospitality and traditional black...

In the field of conveyancing, there’s a new dynamic at play. And that dynamic is customer-driven and customer-focused, using digital technology...

First things first, a big happy New Year to everyone. Welcome to 2020! It looks set to be another interesting year...

You’ve probably heard about unified communications (UC) before. But why are your competitors and other organisations moving towards centralised comms platforms? What are...

Who are you and what does it say on your business card?  Jason Wilson, mio Account Manager What is mio and what does...

A few weeks ago, I came across a couple of really interesting articles which I immediately thought worth writing a piece...

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

Technology will drive the lettings and property management industry in the future. There is already a plethora of various software and other...

With the often negative portrayal of agents in the media and popular culture, you might ask yourself why anyone would want...

I wrote last week about Keller Williams and how their leader, Gary Keller, is doing an admirable job of driving innovation through...

Have you asked yourself why technology is so important in letting agency today? Just look around and you will know why. Almost...

Who are you and what does it say on your business card? Eric Woodhams F.N.A.E.A. mio Account Manager What is mio and what...

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

Zoopla has announced an improved app which “enhances the house-hunting journey with a fresh design, improved navigation and an intuitive interface” -...

It’s a testing time for the property industry, amid Brexit fears, a slowing market and the looming tenant fees ban.  There’s no...

For many years, the majority of agents have stuck to the tried-and-tested 9am-6pm opening hours framework. But is this now changing,...

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...

The estate agency group Humberts, which narrowly avoided collapse early this year, now claims to have turned around its fortunes thanks...

The last couple of weeks’ articles were penned very much for a specific agent readership, something I am trying to be...

Fake news has become the popular catchphrase of a certain orange-tinted president in recent years. And everyone, from tech giants like...

Why do we choose to engage with one application more than another, or find ourselves returning to the same piece of...

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

Making my way to our London office on a busy commuter train, my mind got busy thinking about the new do-it-yourself...

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...

How can you use data to benefit and better your business? It’s something you’ll no doubt have asked yourself down the...

To say I had a lot of reaction to last week's column about selling my flat would be an understatement. I've never...

One of the most important aspects of running a successful estate or letting agency is being able to generate new business...

In a show of changing consumer behaviour in the property market, new research has revealed that digital-savvy movers are favouring specialist...

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...

Winter seems to be firmly with us now, if the plunging temperatures are anything to go by. After a ridiculously mild...

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...

Many industries in the UK are currently facing a tumultuous time as the great unknown of Brexit looms on the horizon...

Once upon a time there were estate agents. That was it. Nice and simple. If you marketed and sold residential property,...

Welcome to February! It means that 2017 is well under way and we’re edging closer to Spring – a time when...

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

In the world of property and estate agency, competition is always fierce. It’s the same when it comes to your website....

Good branding is absolutely crucial to any successful business or product, even more so in a world of social media, instant...

It’s all been kicking off in recent weeks, hasn’t it? Marmite wars, the endless Trump v Clinton debate, Samsung phones blowing...

I write this during the week that David Cameron resigned as an MP – it is quite startling how quickly politics...

It’s official; the estate agency business is tougher than ever. Contrary to perceptions that may exist amongst observers and even clients, the...

A few of our Industry Views pieces this week focus on the upcoming EU referendum. I don’t think I can add...

The influential consumer property body HomeOwners Alliance says Purplebricks-style hybrid estate agencies may be “the future”. In a blog on the HOA website,...

In this business you get used to dealing with regular customer and third-party feedback, input, and (occasionally) complaints.  Much like the agency market...

On Tuesday we managed hail, snow, rain, sun and a chilly wind all in one day. Whatever you want to say...

In 2014 there were 19,000 estate agent branches in the UK. Of which 18,000 were registered to list properties on the...

As any marketer will tell you, the marketing mix in its most basic form is made up of 4 P’s: Price,...

Marketing and property often go hand in hand. But from time to time you might come across certain marketing terms that...

Zoopla Property Group says it has achieved over seven million downloads for its mobile apps, a milestone it reached during October when...

There’s been a lot of talk lately about artificial intelligence (AI). We’ve seen it feature prominently this year on film (in...

Agents across the country, hopefully refreshed by a nice holiday somewhere warm, will be gearing up for the phones to start...

Channel 4 admits to using what it calls “unusual” secret filming techniques and an undercover reporter posing as a Russian politician to...

The Conveyancing Association (CA) has embarked on a mission to engage with the lender community with a view to initiating a...

Thomas Morris Estate Agents has claimed the world’s first ‘virtual open house’ property viewing.  The firm carried out the event via the...

The presupposed notion still exists that new online agents are ‘tech savvy’ whilst the seemingly old fashioned high street agents are...

The Today property sites - Estate Agent Today, Letting Agent Today, Landlord Today, Property Investor Today and Introducer Today - have...