Technology can be utilised to grow and advance a company's income. That’s not a new or controversial statement, but here I...
Archive

In this week’s Natter, I carry out a Q&A with Lisa Knight, who has taken the impressive journey from barmaid to...
09 April 2022
From: Features

A London estate agency has won a rarely-awarded gong from the Feefo reviews service - and the company says it’s testimony...
08 March 2022
From: Breaking News

Reapit Elements is an open-source, cross-platform design system that gives designers and developers a framework to quickly create responsive, device-agnostic, and...
18 February 2022
From: Sponsored Content

Property events and functions are now back in full swing, with 2022 likely to be the first ‘normal’ year for this...
12 February 2022
From: Features

The lettings sector looks set to steam ahead in 2022 after a record-breaking 2021, despite the financial and mobility challenges of...
22 January 2022
From: Features

A good website is no longer optional for estate agents, as no single aspect of marketing to new customers is more...
13 December 2021
From: Sponsored Content

In a first for the Natter, this week's interview is a video affair, with me posing the questions to Stephen Brown,...
04 December 2021
From: Features

The last 18 months have been full of ups and downs, but the property market has coped remarkably well during the...
04 December 2021
From: Features

While the Christmas season is usually heralded by an influx of terrible Christmas adverts, the launch of Starbucks’ gingerbread lattes, Adam...
01 December 2021
From: Features

Trust has always been vital for building and nurturing good relations between an agent and their customer. Maintaining trust will keep...
20 November 2021
From: Features

The phrase ‘time is money’ is particularly pertinent for estate agents. Since the stamp duty holiday ended, the forecast drop in...
17 November 2021
From: Features

PropertyHeads, a platform describing itself as a social network for house buyers and sellers, has a new PropTech partnership. It’s linked with...
10 November 2021
From: Breaking News

Like most industries, estate agency is changing. A general trend to a more hybrid model, accelerated by the pandemic has resulted...
06 October 2021
From: Features

The right technology can reassure agents that transactions will complete on time - vital to retaining business following the end of the...
06 October 2021
From: Breaking News

In this piece, Tom Davis, press officer at Propertymark, explores the debate surrounding a locked or open-door policy, and whether the...
02 October 2021
From: Features

The stamp duty holiday concluded at midnight, marking the end of the busiest period for the industry - all parts of...
01 October 2021
From: Breaking News

First-time buyers are shifting to online-only banks to help get a mortgage. A survey by personal finance website NerdWallet found that with...
21 September 2021
From: Breaking News
Better AML solutions needed amid warnings of possible impacts of Afghanistan exit on financial crime

Regulators are warning the UK’s property, finance and legal sectors to be aware of the possible impacts of the exit from...
09 September 2021
From: Sponsored Content

Things can change. For those who remember, it’s no secret that I became one of the industry's strongest critics of OnTheMarket (OTM). My reasons...
21 August 2021
From: Features

In this latest video feature, EAT’s video reporter Chris Buckler speaks to Christian Scandurra, Sales Director at VaultEA, and a former...
07 August 2021
From: Features

Our long-awaited ‘Freedom Day’ approaches. From Monday all of the restrictions, introduced since the Covid-19 pandemic made an impact across the...
17 July 2021
From: Features

It may be the height of summer but the industry is still super-busy and new appointments continue to come thick and...
05 July 2021
From: Breaking News

Around 18 months ago, just a few months before the pandemic hit, I did a Natter with the team at software...
19 June 2021
From: Features

Welcome to our second Euros Agent Match Report, when we get leading agents’ and suppliers’ takes on the matches featuring England and Scotland. Today...
15 June 2021
From: Breaking News

Independent agents come in all shapes, sizes and looks, many with their own USPs and little quirks. It is this variety...
05 June 2021
From: Features

The growth of the internet and technology has transformed virtually every aspect of our lives, including how we approach the property...
05 June 2021
From: Features

Tech is a fantastic enabler but should never be a complete replacement for the human interactions that add real value to...
29 May 2021
From: Features

Changes to the way the property market operates over the last year - with increased flexibility and remote interactions - has...
10 May 2021
From: Breaking News

In my previous Estate Agent Today feature, I endeavoured to explain the key differences between APIs and Apps, to help improve...
24 April 2021
From: Features

Digital channels are essential for agents’ promotion of properties but there is still a key place for print and direct mail...
16 March 2021
From: Breaking News

Agents have been warned they are likely to require PropTech assistance to cope with a surge in transactions expected this year. The...
16 March 2021
From: Breaking News

One of the biggest trends in recent times, as a direct result of the pandemic, is the concept of working from...
13 March 2021
From: Features

As a property agent, fancy marketing terminology such as ‘omnichannel’ might not hold too much interest for you right now. We’re in...
06 March 2021
From: Features

Pre-pandemic, virtual and video viewings were a nice little add-on for some agents, but they were far from universally used and...
27 February 2021
From: Features

On March 23rd 2021, Dezrez and its partners are hosting EAvolution21 the event that showcases the latest in PropTech using an...
18 February 2021
From: Sponsored Content

We’re now in Lockdown 3.0 and most of us have become used to juggling home-working, home schooling and a million and...
03 February 2021
From: Sponsored Content

Purplebricks - which for some years has been the focus of controversies over reviews - has been given a prestigious award...
21 January 2021
From: Breaking News
Described on this site as a ‘powerful disruptor’ in March 2020, few would deny that the COVID-19 pandemic has impacted on...
16 December 2020
From: Sponsored Content

Here at Giraffe360, the PropTech startup, we have raised a £3.5 million funding round to further accelerate our product development and...
05 December 2020
From: Features

A TV advert for Rightmove first screened in 2018 has been cleared of gender stereotyping. A complaint to the Advertising Standards Authority...
18 November 2020
From: Breaking News

An unidentified estate agency has been threatened with prosecution by a local council after opening its office to the public during...
12 November 2020
From: Breaking News

The proliferation of free and accessible digital services has - at face value - brought us many great things: same-day deliveries,...
28 October 2020
From: Features

2020 has been a testing year right from the start. With Storms Ciara and Dennis causing £184m+ worth of damage to...
27 October 2020
From: PropTech & Innovation

2020 has definitely been a year of change. With little warning, the pandemic disrupted the day-to-day operations of almost every industry...
17 October 2020
From: Features

The latest government rules combined with the Prime Minister’s recent address to the nation is clear – tougher measures are required...
03 October 2020
From: Features

With no clear end in sight and conflicting Government advice as to whether we should work from home or go to...
24 September 2020
From: Sponsored Content

Across the UK and Europe, lockdown measures are changing and the markets are kicking back into life as we grow accustomed...
16 September 2020
From: Features

One of Countrywide’s biggest shareholders has written a second letter to the company to demand bold action to save the agency...
19 August 2020
From: Breaking News

In my last Natter, I explored the differences between estate agency in the UK and the US with the help of...
15 August 2020
From: Features

Agents should check where buyers and sellers have been on holiday as part of their approach to safety during the Coronavirus...
12 August 2020
From: Breaking News

Conferences, events and awards dinners are a hugely important part of the property calendar, bringing the great and the good of...
18 July 2020
From: Features

The leader of the Say No To Rightmove campaign has revealed to Estate Agent Today that he has lobbied the portal...
22 June 2020
From: Breaking News

It’s official – the property market is back open for business. Estate agents have started to unfurlough staff and many are...
10 June 2020
From: Features

Last week was Mental Health Awareness Week, and there is a great deal of positive things to be said about a...
30 May 2020
From: Features

** This Bank Holiday Monday both Estate Agent Today and Letting Agent Today look at how agencies have modified offices and...
25 May 2020
From: Breaking News

There has been much speculation about when agents will be allowed back to work, and what the new office working environment...
09 May 2020
From: Features

The last five years have seen unprecedented changes to the property market and agents and their clients have never faced such...
15 April 2020
From: Features

In this time of economic uncertainty, more and more people are becoming unwilling to leave their homes, yet you and your...
11 April 2020
From: Features

Hello, and we trust you had as good a weekend as possible in these difficult circumstances. As we start a new week...
30 March 2020
From: Breaking News

In these uncertain times it’s good to report positive news - ESTAS, the customer review and awards platform, has announced its...
18 March 2020
From: Breaking News

A Spanish housebuilder’s bespoke system to allow prospective buyers to view properties without visiting is being offered to the UK agency...
13 March 2020
From: Breaking News

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...
02 March 2020
From: Breaking News

The 2010s were a good decade for disrupters. Early on, Airbnb and Uber shook up the holiday lettings/hospitality and traditional black...
15 February 2020
From: Features

In the field of conveyancing, there’s a new dynamic at play. And that dynamic is customer-driven and customer-focused, using digital technology...
22 January 2020
From: Features

First things first, a big happy New Year to everyone. Welcome to 2020! It looks set to be another interesting year...
04 January 2020
From: Features

You’ve probably heard about unified communications (UC) before. But why are your competitors and other organisations moving towards centralised comms platforms? What are...
06 November 2019
From: Features

Who are you and what does it say on your business card? Jason Wilson, mio Account Manager What is mio and what does...
05 November 2019
From: 60 Second Interview

A few weeks ago, I came across a couple of really interesting articles which I immediately thought worth writing a piece...
16 October 2019
From: Breaking News

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....
31 August 2019
From: Features

Technology will drive the lettings and property management industry in the future. There is already a plethora of various software and other...
28 August 2019
From: Features

With the often negative portrayal of agents in the media and popular culture, you might ask yourself why anyone would want...
10 August 2019
From: Features

I wrote last week about Keller Williams and how their leader, Gary Keller, is doing an admirable job of driving innovation through...
07 August 2019
From: Breaking News

Have you asked yourself why technology is so important in letting agency today? Just look around and you will know why. Almost...
03 August 2019
From: Features

Who are you and what does it say on your business card? Eric Woodhams F.N.A.E.A. mio Account Manager What is mio and what...
26 July 2019
From: 60 Second Interview

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...
20 July 2019
From: Features

Zoopla has announced an improved app which “enhances the house-hunting journey with a fresh design, improved navigation and an intuitive interface” -...
28 June 2019
From: Breaking News

It’s a testing time for the property industry, amid Brexit fears, a slowing market and the looming tenant fees ban. There’s no...
03 April 2019
From: Features

For many years, the majority of agents have stuck to the tried-and-tested 9am-6pm opening hours framework. But is this now changing,...
16 March 2019
From: Features

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...
14 November 2018
From: Features

The estate agency group Humberts, which narrowly avoided collapse early this year, now claims to have turned around its fortunes thanks...
18 October 2018
From: Breaking News

The last couple of weeks’ articles were penned very much for a specific agent readership, something I am trying to be...
17 October 2018
From: Breaking News

Fake news has become the popular catchphrase of a certain orange-tinted president in recent years. And everyone, from tech giants like...
08 September 2018
From: Features

Why do we choose to engage with one application more than another, or find ourselves returning to the same piece of...
18 August 2018
From: Features

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...
11 August 2018
From: Features

Making my way to our London office on a busy commuter train, my mind got busy thinking about the new do-it-yourself...
04 August 2018
From: Features

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...
25 July 2018
From: Features

How can you use data to benefit and better your business? It’s something you’ll no doubt have asked yourself down the...
21 May 2018
From: Sponsored Content

To say I had a lot of reaction to last week's column about selling my flat would be an understatement. I've never...
11 April 2018
From: Breaking News

One of the most important aspects of running a successful estate or letting agency is being able to generate new business...
21 March 2018
From: Features

In a show of changing consumer behaviour in the property market, new research has revealed that digital-savvy movers are favouring specialist...
26 February 2018
From: Sponsored Content

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...
06 January 2018
From: Features

Winter seems to be firmly with us now, if the plunging temperatures are anything to go by. After a ridiculously mild...
11 November 2017
From: Features

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...
14 October 2017
From: Features

Many industries in the UK are currently facing a tumultuous time as the great unknown of Brexit looms on the horizon...
09 September 2017
From: Features

Once upon a time there were estate agents. That was it. Nice and simple. If you marketed and sold residential property,...
12 August 2017
From: Features

Welcome to February! It means that 2017 is well under way and we’re edging closer to Spring – a time when...
04 February 2017
From: Features

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...
17 December 2016
From: Features

In the world of property and estate agency, competition is always fierce. It’s the same when it comes to your website....
22 November 2016
From: Sponsored Content

Good branding is absolutely crucial to any successful business or product, even more so in a world of social media, instant...
12 November 2016
From: Features

It’s all been kicking off in recent weeks, hasn’t it? Marmite wars, the endless Trump v Clinton debate, Samsung phones blowing...
28 October 2016
From: Features

I write this during the week that David Cameron resigned as an MP – it is quite startling how quickly politics...
16 September 2016
From: Features

It’s official; the estate agency business is tougher than ever. Contrary to perceptions that may exist amongst observers and even clients, the...
24 June 2016
From: Features

A few of our Industry Views pieces this week focus on the upcoming EU referendum. I don’t think I can add...
17 June 2016
From: Features

The influential consumer property body HomeOwners Alliance says Purplebricks-style hybrid estate agencies may be “the future”. In a blog on the HOA website,...
14 June 2016
From: Breaking News

In this business you get used to dealing with regular customer and third-party feedback, input, and (occasionally) complaints. Much like the agency market...
13 May 2016
From: Features

On Tuesday we managed hail, snow, rain, sun and a chilly wind all in one day. Whatever you want to say...
29 April 2016
From: Features

In 2014 there were 19,000 estate agent branches in the UK. Of which 18,000 were registered to list properties on the...
14 April 2016
From: Sponsored Content

As any marketer will tell you, the marketing mix in its most basic form is made up of 4 P’s: Price,...
12 March 2016
From: Features

Marketing and property often go hand in hand. But from time to time you might come across certain marketing terms that...
30 January 2016
From: Features

Zoopla Property Group says it has achieved over seven million downloads for its mobile apps, a milestone it reached during October when...
20 November 2015
From: Breaking News

There’s been a lot of talk lately about artificial intelligence (AI). We’ve seen it feature prominently this year on film (in...
25 September 2015
From: Features

Agents across the country, hopefully refreshed by a nice holiday somewhere warm, will be gearing up for the phones to start...
14 August 2015
From: Features

Channel 4 admits to using what it calls “unusual” secret filming techniques and an undercover reporter posing as a Russian politician to...
08 July 2015
From: Breaking News

The Conveyancing Association (CA) has embarked on a mission to engage with the lender community with a view to initiating a...
26 June 2015
From: Features

Thomas Morris Estate Agents has claimed the world’s first ‘virtual open house’ property viewing. The firm carried out the event via the...
27 May 2015
From: Breaking News

The presupposed notion still exists that new online agents are ‘tech savvy’ whilst the seemingly old fashioned high street agents are...