The OTM Action Group has released a statement claiming that Agents' Mutual has chosen not to address any of the concerns raised in a Letter Before Action.
The Group claims it granted Agents' Mutual 56 days to reply substantively to the letter, twice as long as would usually be normal.
A lengthy Letter Before Action, which ran to 24 pages, was sent to Agents' Mutual by Tollers LLP on behalf of the OTM Action Group.
It explained the events which led to the disgruntled agents claiming the OnTheMarket portal has damaged their businesses.
Acting on behalf of Agents' Mutual, Eversheds LLP told the Action Group that its client can not respond to the letter until it is supplied with the Information Memoranda from every agent involved in the group.
The Action Group argues that Agents' Mutual provided these documents to its members in the first place and should therefore be in possession of all the required information.
"The letter from Eversheds completely fails to appreciate how annoyed and disappointed OTM-affiliated members are with Agents' Mutual," reads the Action Group statement.
Nick Crayson of Crayson Estate Agents, who sits on the Steering Committee of the OTM Action Group, commented: “Our members generously agreed to Agents’ Mutual’s request for an unusually lengthy period of time to properly respond to our detailed Letter Before Action."
“To now send a letter claiming that they can’t address the issues raised, because they haven’t been provided with documents which they created in the first place, shows that Agents’ Mutual are happy to act cynically in order to frustrate the claims of the OTM Action Group."
“Our members are happy to meet with Agents’ Mutual to attempt to resolve these matters informally but it is impossible to do so if Agents’ Mutual refuse to set out their response to our claims."
"In the meantime, it is no wonder that so many Agents’ Mutual members have simply stopped paying their subscriptions.”