A panel of estate agents recently participated in a webinar to discuss the benefits of livestream open house viewings. The webinar, part...
Archive

An independent agency has announced the opening of another office in what it calls a vote of confidence for the local housing...
04 March 2021
From: Breaking News

Fundamental changes to the way in which agents can work were shown at the online launch of Lifesycle 2 by Iceberg...
04 March 2021
From: Breaking News

When I joined Zoopla, I took the same approach that I always take whenever I enter a new sector: I was...
03 March 2021
From: Features

We know the industry-wide statistic that more than 50% of all vendors end up selling with the second (or sometimes third)...
24 February 2021
From: Features

Estate agents quitting companies and setting up on their own will prosper only by tapping into the most appropriate level of...
17 February 2021
From: Breaking News

A huge number of additional transactions completing in the next few weeks due to the stamp duty holiday provides estate agents...
16 February 2021
From: Sponsored Content

Two mothers have launched a new estate agency using a virtual office - and they have overcome personal challenges to achieve their...
16 February 2021
From: Breaking News

The impact of the Covid-19 pandemic and shifting tenant requirements are reinforcing the need for good broadband in the rental market...
10 February 2021
From: Sponsored Content

The biggest awards in the residential property sector, The ESTAS, has confirmed an autumn date for its main 2021 event. Traditionally the...
09 February 2021
From: Breaking News

Who are you and what does it say on your business card? I am the General Manager of Ravensworth, which is what...
28 January 2021
From: 60 Second Interview

A PropTech firm claims its new interactive property reports are “the most comprehensive on any UK property” and reduce the need...
18 January 2021
From: Breaking News

Propertymark, the overarching body aiming to bring five different associations (ARLA, NAEA, NAVA, ICBA and APIP) into a single brand, was...
16 January 2021
From: Features

A trade body has called on House Secretary Robert Jenrick to intervene over the growing problem of delays in councils providing...
05 January 2021
From: Breaking News

At the start of December 2020, a select handful of agents attended a private online event to see the latest news...
23 December 2020
From: Breaking News

OnTheMarket is to undergo a revamp under its new chief executive, former Foxtons agent Jason Tebb - who has been given...
15 December 2020
From: Breaking News

Buyer feedback is a key resource for agents who want to keep on top of market changes and so handle vendors’...
09 December 2020
From: Breaking News

Welcome to part three of our ongoing series on local independent agents, as we seek to give this all-important part of...
05 December 2020
From: Features

Over 100 Zoopla member branches have signed up to the Modern Method of Auction system offered via the portal. Over the summer Zoopla...
03 December 2020
From: Breaking News

Purplebricks founder Michael Bruce has batted away a stinging attack on him made by allAgents, a review website. allAgents has set up...
02 December 2020
From: Breaking News

As what now seems like a common occurrence everything has changed again since I last sat down to write about the...
28 November 2020
From: Features

Rezi’s integration with Zapier has transformed the way in which estate agents can now save time, money and resource. Agents are...
27 November 2020
From: Sponsored Content

It’s no secret that the recent pandemic has forced more businesses to operate remotely, but the shift for estate agents has...
18 November 2020
From: Features

Firstly, let’s get the obvious out of the way. Lockdown 2, as it’s being known, is now with us, but fortunately...
07 November 2020
From: Features

The ESTAS awards service and the Agents Together foundation are entering into a partnership. That means all ESTAS customer agents will be...
02 November 2020
From: Breaking News

Here at The ValPal Network, we know that there are other options available when considering to use a valuation tool, so...
27 October 2020
From: PropTech & Innovation

The latest agency recruits for online firm easyProperty are batting for the company in more ways than one - they are...
15 October 2020
From: Breaking News

We all know that people can’t move to a new house without going through the Conveyancing process. However, with that said,...
14 October 2020
From: Sponsored Content

A new Proptech platform is launching next month with claims it will “up-end the way agents do business” and that it will...
13 October 2020
From: Breaking News

The pandemic and the way the government has reacted to the private rental sector (PRS) has got me thinking about the...
19 September 2020
From: Features

With the high street open again, and the Chancellor’s temporary stamp duty holiday helping to stimulate the market, estate and letting...
19 September 2020
From: Features

The portal set up by Purplebricks founders Michael and Kenny Bruce has revealed it's recruited Rightmove and Zoopla personnel and intends...
09 September 2020
From: Breaking News

The National Association of Estate Agents is inviting members to join a panel reviewing new PropTech produced as a result of...
09 September 2020
From: Breaking News

A self-employed agent has gone public to lavish praise on the mentoring scheme which is part of the Agents Together charity. Cameron Carter,...
03 September 2020
From: Breaking News

One of Countrywide’s biggest shareholders has written a second letter to the company to demand bold action to save the agency...
19 August 2020
From: Breaking News

Earlier this month, it was revealed that property industry bodies have joined a new Code of Practice Steering Group to enact...
25 July 2020
From: Features

Conferences, events and awards dinners are a hugely important part of the property calendar, bringing the great and the good of...
18 July 2020
From: Features

Emma Vigus, managing director of sales progression platform mio, in discussion with key suppliers in the residential property industry on operating...
18 July 2020
From: Features

With stamp duty cuts and 90% mortgages on their way back, anyone could think the housing market was about to go...
15 July 2020
From: Breaking News

The founder of Purplebricks, Michael Bruce, has this morning revealed his new project to be called Launch B - and he...
14 July 2020
From: Breaking News

They are the names we hear about often, pushing for this or seeking clarifications on that. They are the representatives of...
04 July 2020
From: Features

A new estate agency Code of Practice is to be written by a group set up by the Royal Institution of Chartered...
01 July 2020
From: Breaking News

Homesearch, the long-awaited new free-to-list portal, launches today with a string of testimonials from supportive estate agents. The new portal announced at...
01 July 2020
From: Breaking News

A senior property lawyer is to set up a franchise agency which he describes as embracing the best of the High...
02 June 2020
From: Breaking News

Arguments over the alleged gaming of reviews by and for some estate agencies have waged ferociously in recent years, and now...
02 June 2020
From: Breaking News

Last week was Mental Health Awareness Week, and there is a great deal of positive things to be said about a...
30 May 2020
From: Features

A mystery group, believed to consist of high-level former agents and suppliers, is asking the industry for its feedback on current...
29 May 2020
From: Breaking News

The fast-growing trade group for independent estate agents has launched a partnership with the soon-to-launch Homesearch portal. Of the various free-to-list portals...
22 May 2020
From: Breaking News

Who are you? I’m Craig Fenner, a Customer Success Director at Feefo. I work directly with Feefo’s Enterprise clients to ensure they...
14 May 2020
From: 60 Second Interview

Over the past few weeks, estate agents have been forced to close high street branches and adapt to working from home,...
14 May 2020
From: Sponsored Content

Foxtons - which has recently closed branches and furloughed staff - has described a shareholder rebellion over senior management bonuses and pay...
14 May 2020
From: Breaking News

The fallout from Covid-19 has hit everyone hard. With breaking news today that agents are able to look at how to...
13 May 2020
From: Features

Zoopla is launching a series of Skills Sessions to support agents through the Coronavirus crisis. The sessions are free to join and...
05 May 2020
From: Breaking News

Kerfuffle is the first property-related review site in the world to offer agents the ability to post video reviews on supplier...
27 April 2020
From: Breaking News

The last five years have seen unprecedented changes to the property market and agents and their clients have never faced such...
15 April 2020
From: Features

Hello - we hope you had as good an Easter as possible in these unusual circumstances, and welcome back to work. Now...
14 April 2020
From: Breaking News

The government has been called upon by one of the industry’s most respected bodies to announce a stamp duty holiday to...
09 April 2020
From: Breaking News

We all know how stressful buying a home is, whether it’s your very first step onto the ladder or your final...
18 March 2020
From: Features

Hello and as it’s Monday it’s PJT Day - and there are plenty of people moving jobs in our industry even...
16 March 2020
From: Breaking News

Sales in February grew, for the third consecutive month, according to the latest market snapshot from the Royal Institution of Chartered...
12 March 2020
From: Breaking News

There’s been another shortlist announced for The ESTAS 2020 - this time for the best suppliers to the estate and letting...
11 March 2020
From: Breaking News

The ESTAS today reveals its shortlist for the 2020 Awards which includes the Zoopla Xcellence Award - a special category that celebrates...
04 March 2020
From: Breaking News

The property management industry is evolving at a rapid pace, thanks almost entirely to the rise in PropTech. Hundreds, if not thousands...
26 February 2020
From: Features
17 February 2020
From: Breaking News

For several years the regular monthly RICS market snapshot has made depressing reading - now, for there second month in a...
13 February 2020
From: Breaking News

Agents now have only seven days to complete a referral fees survey, announced late on Friday by Trading Standards and The...
10 February 2020
From: Breaking News

Now we’re well into the second month of the year, we have reached a crucial point in the ongoing plans to...
08 February 2020
From: Features

The National Trading Standards Estate & Letting Agency Team and The Property Ombudsman have launched an urgent survey to assess awareness...
07 February 2020
From: Breaking News

It’s back - the five-a-side football tournament which made its debut last year with teams from the property sector makes a welcome return...
30 January 2020
From: Breaking News

Understanding the customer journey plays a huge role in the success of any estate agent. From that very first viewing right through...
29 January 2020
From: Features

Property portals generate revenue from estate agents regardless of the outcome of the transaction. This relationship has resulted in a fundamental...
25 January 2020
From: Features

Estate Agent Today understands that the fast-growing Federation of Independent Agents’ trade group has announced a new partnership - this time...
20 January 2020
From: Breaking News

A senior regional estate agent says the appliance of PropTech has helped his company streamline communications, reduce sales times, and generate...
30 December 2019
From: Breaking News

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...
14 December 2019
From: Features
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The Australian agent is a very different beast to his or her British counterpart - and it’s not just because we...
06 December 2019
From: Features
Who are you and what does it say on your business card? My name is Mark Hinkins and I’m a Sales Consultant...
02 December 2019
From: 60 Second Interview

Here at sales progression and communication tool mio, we recently caught up with Sarah Edmundson, co-director of The AllStars Group, the...
30 November 2019
From: Features

A new app is being launched which allows agents to gauge possible interest in a property before it is formally put...
28 November 2019
From: Breaking News

Homesearch, the data service which launched this year as free-to-use with a subscription model launching in 2020, has announced it’s introducing...
28 November 2019
From: Breaking News

A survey conducted by Estate Agent Today suggests there is huge anger from agencies against Rightmove in particular for its fees. On...
19 November 2019
From: Breaking News

This morning’s new market snapshot from the Royal Institution of Chartered Surveyors confirms the worst - that the market is in...
14 November 2019
From: Breaking News

KPMG published its Global PropTech Survey 2019 last week with the title: Is your digital future in the right hands? Interesting question:...
13 November 2019
From: Breaking News

ESTAS, the national customer service award scheme which recognises estate and letting agents, conveyancers and mortgage advisors, has now fully launched...
12 November 2019
From: Breaking News

The Australian agent is a very different beast to his or her British counterpart - no surprises there. And it’s not...
29 October 2019
From: Sponsored Content

An estate agency says it has produced technology allowing clients to track the precise whereabouts of their estate agent when he...
22 October 2019
From: Breaking News

Yopa – launched in 2015 as part of the new breed of hybrid operators seeking to shake up the industry –...
19 October 2019
From: Features

A service has launched for estate and letting agents to copy and paste a widget into online advertisements free of charge. It...
17 October 2019
From: Breaking News

A relatively new company which signs up vendors and then effectively sub-contracts their sales to strongly-performing local estate agents says it...
15 October 2019
From: Breaking News

The estate and letting agencies which have provided the most consistent levels of high customer service are to be recognised with...
08 October 2019
From: Breaking News

Property portal OnTheMarket has thrown down the challenge to Rightmove by launching two new features for its listing agents. The first, Market...
07 October 2019
From: Breaking News

There’s no doubt that we live in politically charged times and every day appears to bring something new to the ‘party’. For...
05 October 2019
From: Features

I want to take the time this week to talk about PropTech startups and how they can often be seen to...
02 October 2019
From: Breaking News

The tech publication WIRED has conducted an in-depth analysis of Purplebricks’ reviews on the Trustpilot site and suggests the agency may...
26 September 2019
From: Breaking News

A company operating the controversial Modern Method of Auction says it is trying to improve the sector’s image after a series...
30 August 2019
From: Breaking News

Who are you and what does it say on your business card? Phil Smith - mio Account manager What is mio and what does...
19 August 2019
From: 60 Second Interview

Is this the ultimate in accountability or a desperate bid to win back public support for a company damaged by the...
14 August 2019
From: Breaking News

One of the agencies most active in the creation of OnTheMarket is trialling a return to listing on Zoopla after an...
08 August 2019
From: Breaking News

The latest survey from the Royal Institution of Chartered Surveyors suggests that last month’s optimistic assessment of the housing market has...
08 August 2019
From: Breaking News

Who are you and what does it say on your business card? Eric Woodhams F.N.A.E.A. mio Account Manager What is mio and what...
26 July 2019
From: 60 Second Interview

Welcome to this week’s ADC…and what a week it’s been. Politics? No, hot air of a different kind - the weather. Yet...
26 July 2019
From: Breaking News

With this summer marking forty years since Margaret Thatcher came to power, her legacy continues to invoke both celebration and consternation...
06 July 2019
From: Features

In the second part of my exploration of startups, I talk to a number of people with lived experience of creating...
29 June 2019
From: Features

Hello - it’s that time of the week again when we celebrate the agency industry’s fantastic fund-raising. We were delighted that our...
31 May 2019
From: Breaking News

Earlier this month we celebrated the 16th annual ESTAS Awards, once again hosted by TV property expert Phil Spencer. The glittering ceremony...
25 May 2019
From: Features

Zoopla is today unveiling what it calls “a new direction” for its software division and the creation of “market-leading agency CRM...
23 May 2019
From: Breaking News

In recent weeks our campaign to replace leasehold with commonhold has continued to gather momentum both in the press and across...
02 May 2019
From: Breaking News

Experienced sales trainer Boyd Mayover, co-founder of Sales Doctors, explains how agents can overcome price objectives, impress prospective clients and offer...
10 April 2019
From: Features

The leasehold scandal has received plenty of press coverage, with horror stories of people living in homes that are impossible to...
06 April 2019
From: Features

The final - and some say most prestigious - shortlist for this year’s ESTAS awards has been revealed. The People Awards, sponsored...
04 April 2019
From: Breaking News

Purplebricks’ and Foxtons’ apparent success on Trustpilot have come under scrutiny in a Times newspaper analysis of the review platform. The Times’...
22 March 2019
From: Breaking News

In another bid to take on Rightmove, OnTheMarket is introducing a new range of advertising products which will enable agents to...
19 March 2019
From: Breaking News

The easyProperty online agency has abandoned an across-the-board fee structure, allowing its licensee agents to charge what they like. “Each local market is unique...
13 March 2019
From: Breaking News

The best suppliers to the estate and letting agent sector for customer service have been announced by the ESTAS in the...
13 March 2019
From: Breaking News

The Property Ombudsman has issued new guidance over what it calls “a growing issue” - that is, disputes over dual fees. TPO...
11 March 2019
From: Breaking News

The ESTAS has released details of those agents and suppliers to the industry who have been shortlisted for the most prestigious...
08 March 2019
From: Breaking News

Rightmove is undertaking an investigation into a PropTech app that has tried to list private sales on the portal. The perhaps-ironically named...
07 March 2019
From: Breaking News

Here’s an unusual story, describing the work of one of Purplebricks’ Local Property Experts who was with the company for around...
04 March 2019
From: Breaking News

When you recruit a new member of staff, training should be one of your main priorities. After initial training, ongoing training and...
02 March 2019
From: Features

A poster advertising shared ownership, promoting homes from a housing association, has been banned by the Advertising Standards Authority. The poster, for...
20 February 2019
From: Breaking News

Estate agents and property firms are being invited to take part in the inaugural Property & Construction leg of an event...
19 February 2019
From: Breaking News

The head of an online agency has accused the National Association of Estate Agents’ conference of being “a sea of old...
18 February 2019
From: Breaking News

Customer experience (CX) will largely determine the future of estate agency in the UK. This is now a key battleground for...
06 February 2019
From: Features

Purchasing a property. It’s a key life goal that so many Millennials aspire to - yet one that has become frustratingly...
02 February 2019
From: Features

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...
19 January 2019
From: Features

Even with 2019 well underway, letting agents need to keep refining their long-term goals and business targets. For agencies with a...
12 January 2019
From: Features

Are you a real Doctor? Not in the conventional sense no, sorry to disappoint! I’m Tom Durrant and I’m the Creative Director...
09 January 2019
From: 60 Second Interview

There are only a few days left for agents, brokers and suppliers to enter the ESTAS 2019 - closing date is...
18 December 2018
From: Breaking News

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...
15 December 2018
From: Features

A Newcastle-based property company says it has acquired the listings of Emoov and Tepilo. It has emailed and texted vendors to say...
13 December 2018
From: Breaking News

The UK renting demographic is diversifying at a rapid pace. While the current market poses many challenges for traditional letting agents,...
05 December 2018
From: Features

Investment platform Crowdcube has told Estate Agent Today that defunct online estate agency Emoov revised down its company valuation from £104m...
05 December 2018
From: Breaking News

With portal rivalry hotting up again, Zoopla has announced that with immediate effect it’s removing all non-property related adverts from all...
04 December 2018
From: Breaking News

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...
14 November 2018
From: Features

I remember renting flats when I was a 25-year-old negotiator at Foxtons. Many of you will remember my love for the...
14 November 2018
From: Breaking News

Agents may sometimes have a tense relationship with conveyancers but admit it - when our legal colleagues are good, they are...
01 November 2018
From: Breaking News

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...
20 October 2018
From: Features

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...
13 October 2018
From: Features

More than half of home owners now use online reviews to choose their estate agent when putting their property on the...
10 October 2018
From: Features

Last week, the first of a new kind of industry event took place; an open debate between agents and PropTech suppliers. Strong...
03 October 2018
From: Breaking News

Who are you and what does it say on your business card? Marco Ferrara, Director of Tili What is Tili and what does...
26 September 2018
From: 60 Second Interview

Tili does all the work to deliver a smooth home move for customers and income for agents. An innovative and easy to...
17 September 2018
From: Sponsored Content

Some 175,000 pieces of data relating to service in the conveyancing sector have been provided by 7,000 consumers for the second annual Conveyancer Awards...
06 September 2018
From: Breaking News

For too long the private rented sector has been complacent towards customer satisfaction. In the changing rental landscape, the smartest letting...
25 August 2018
From: Features

OnTheMarket has seen another increase in listings to more than 10,500 offices, but it is repeating a warning that its free...
24 August 2018
From: Breaking News

After gaining my MBA qualification from Edinburgh Business School in 2005, I took careful consideration over my career moves and prospective...
22 August 2018
From: Features

A PropTech firm has adopted the unusual position of claiming some agencies deliberately over-value properties in a bid to win instructions. Agent...
14 August 2018
From: Breaking News

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...
11 August 2018
From: Features

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...
11 August 2018
From: Features

It’s holiday time: schools have broken up, quite a few estate agents are taking time off, and the MPs are in...
28 July 2018
From: Features

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...
25 July 2018
From: Features

Renting has long been characterised as a stepping stone onto the housing ladder for the younger generations. But in recent years,...
07 July 2018
From: Features

A survey shows only 18 per cent of vendors favour reviews over personal recommendations when it comes to choosing an estate...
25 June 2018
From: Breaking News
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To say this is a turbulent time for UK politics would be something of an understatement. As I write, the Brexit...
23 June 2018
From: Features

Is there really any true value to an estate agent in our current climate? Will there be a role for traditional agents...
06 June 2018
From: Breaking News

As the process of making buying and selling more transparent continues to gather pace, the body that regulates conveyancers says it...
05 June 2018
From: Breaking News

Firstly, my sincere apologies - it has now been over a month since my last PropTech blog, doesn’t time fly! In the...
26 May 2018
From: Features

That’s it. I’ve given up. The lull has continued and it’s becoming quite a bore. The price drop hasn’t worked. The revamped...
16 May 2018
From: Breaking News

Today is the day. 1,600 people will gather in London for FUTURE: PropTech, an event I have supported when there were...
02 May 2018
From: Breaking News

The final winners’ list for this year’s ESTAS Awards has just been published with the ‘Best In County’ agents named -...
26 April 2018
From: Breaking News

I have total transparency. I love that. I know how the portals are doing, I know how many people are clicking on...
25 April 2018
From: Breaking News

The assessment by an investment consultancy that Purplebricks sells some 76 per cent of the homes it lists may have made...
20 April 2018
From: Breaking News

Just like that, the Easter Bank Holiday has come and gone and I find myself now looking ahead to the Summer. The...
07 April 2018
From: Features

The first-ever ‘digital mortgage’ deed has been lodged at HM Land Registry, for a property at Rotherhithe in London. Coventry Building Society...
05 April 2018
From: Breaking News

For part two of the 'Day in the life of' series, I spoke to Peter Kavanagh, who first joined Romans in...
24 March 2018
From: Features

Three weeks has flown by (I missed an early deadline last week - apologies) and I find myself writing the next...
24 March 2018
From: Features

The ESTAS has announced its final and, to many, its most prestigious shortlist for this year’s awards - a special category...
23 March 2018
From: Breaking News

In the first of an ongoing series exploring the people who make the property industry tick, I catch up with James...
10 March 2018
From: Features

The provider of an automated valuation system has introduced a new feature to allow agents to amend the valuation if there...
06 March 2018
From: Breaking News

Firstly, a huge thanks to everyone who shared and commented on my first blog and for all those that emailed me...
03 March 2018
From: Features

The ESTAS Group has revealed the agencies, suppliers and other property companies shortlisted for its 2018 Estate & Letting Agent Awards. The...
01 March 2018
From: Breaking News

“Are we there yet?” In the same way that these words can drive you to distraction (any parent who has endured the...
17 February 2018
From: Features

PropTech has been the industry soundbite for the last couple of years. For many of my fellow agents, I think it’s one...
17 February 2018
From: Features
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PayProp had an exceedingly good 2017, enjoying excellent growth in client numbers, new regions – and, best of all, our customers’...
02 February 2018
From: Sponsored Content

The ESTAS Group has announced that it now accepts Feefo reviews as part of its agency awards process. The ESTAS Group’s Estate...
01 February 2018
From: Breaking News

The ESTAS Group has announced record entries for its 2018 estate and letting agents awards. The national award scheme - which recognises...
25 January 2018
From: Breaking News

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...
06 January 2018
From: Features

Purplebricks has responded to the review website AllAgents which recently reinstated some disputed reviews - but there appears no threat of...
19 December 2017
From: Breaking News

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...
01 December 2017
From: Breaking News

Hybrid agency Purplebricks and website allAgents have failed in their bid to reach agreement over the accuracy and source of a...
30 November 2017
From: Breaking News

A firm which offers a white-labelled online estate agency platform which can be used by otherwise-traditional agencies to provide a Purplebricks-style...
20 November 2017
From: Breaking News

Three hundred of the UK’s top conveyancers have celebrated the success of the industry at the first ever ESTAS Conveyancer Awards. The...
26 October 2017
From: Breaking News

Angels Media and a property technology consultancy are joining forces to conduct the first-ever survey into how agents and other property...
09 October 2017
From: Breaking News

A senior figure in Countrywide’s management team is to explain the troubled group’s benefits policy to a conference of other employers. Neil...
09 October 2017
From: Breaking News

The vast majority of sellers surveyed by a consumer group say rapport with branch staff in a locally-based office is important...
29 September 2017
From: Breaking News

There is growing concern that online agents who do not chase-up on behalf of clients are leading to delays and fall-throughs...
25 September 2017
From: Breaking News

The Guild of Property Professionals has launched a partnership with the ESTAS Group, which runs the customer feedback platform and customer...
13 September 2017
From: Breaking News

An online platform that allows the public to compare the services and fees of traditional estate agents in their areas has...
12 September 2017
From: Breaking News

Jackson-Stops & Staff is undergoing a rebrand including the creation of a snappier title - it’s just Jackson-Stops now - as...
01 September 2017
From: Breaking News

No one can say Agents’ Mutual has failed to provoke debate within the industry. The project was the centre of fierce argument...
11 August 2017
From: Breaking News

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...
03 August 2017
From: Breaking News

Foxtons has reported its half-year figures for the six months to the end of June and, as expected, they show how...
27 July 2017
From: Breaking News

Being a leading world-class city comes at a price – they are the most expensive for occupiers and the most lucrative...
14 July 2017
From: Features

The troubled trade group Charter for Independent Estate and Letting Agents - which has suggested it may not have enough support...
03 July 2017
From: Breaking News

Entries for the new ESTAS Conveyancing Awards are now open and you have just over a month to get nominations in...
29 June 2017
From: Breaking News

A study using ‘eye-tracking’ technology has revealed what prospective buyers pay most attention to during viewings and shows critical differences between...
20 June 2017
From: Breaking News

The popularity of property auctions in the UK has increased enormously in recent years, supported by popular TV shows such as...
17 June 2017
From: Features

The Advertising Standards Authority (ASA) has upheld a complaint made against hybrid estate agency Pink and Cow. The Portsmouth-based firm claimed on...
07 June 2017
From: Breaking News

Spicerhaart has launched what it calls a talent acquisition team to recruit new agents to the group’s range of brands, as...
05 June 2017
From: Breaking News

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...
27 May 2017
From: Features

The best estate and letting agents in the UK were recognised at the prestigious ESTAS luncheon and ceremony, which was held...
20 May 2017
From: Features

A company which last month launched a service which it claims allows High Street estate agents to compete with online and...
18 May 2017
From: Breaking News

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...
29 April 2017
From: Features

One of the biggest days of the year for agents takes place just two weeks tomorrow when The ESTAS take place...
27 April 2017
From: Breaking News

Legal Eye has been announced as the latest organisation to support the new customer service awards for the conveyancing sector launch...
18 April 2017
From: Breaking News

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...
13 April 2017
From: Sponsored Content

In this Natter we have an exclusive interview with David Cox, CEO of ARLA Propertymark and one of the best-known figures...
08 April 2017
From: Features

The results of a survey conducted by the Home Builders Federation has been attacked by consumer group, the HomeOwners Alliance. For over...
04 April 2017
From: Breaking News

The publication of our Strategic Plan, ‘Building the framework for the future’, met with an anticipated degree of positive and not-so-positive...
01 April 2017
From: Features

One of the most sought-after tools in a marketing armoury is something that money can’t buy. Word-of-mouth recommendations. We are far...
17 March 2017
From: Sponsored Content

The ESTAS has announced its final - and to some its most prestigious - shortlist for this year’s awards. The People...
16 March 2017
From: Breaking News

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...
14 March 2017
From: Breaking News

The ESTAS Group has revealed the shortlist for its 2017 awards - and has announced that this year has seen a...
01 March 2017
From: Breaking News

The housing market has not been short of a White Paper over the last few months, and while you might just...
25 February 2017
From: Features

1) Who are you? Kevin Ward – Director and founder of Agentlocator.co.uk 2) For those not familiar with Agent Locator, can you explain...
16 February 2017
From: 60 Second Interview

Reapit, the provider of CRM software to much of the estate agency industry, has become one of the partners for the...
31 January 2017
From: Breaking News

The Keller Williams franchise agency, one of the largest in the world, is relaunching in the UK on Wednesday with the...
30 January 2017
From: Breaking News

They say you can prove anything with statistics, and 115% of the time I suspect they’re right – that was an...
21 January 2017
From: Features

1.For those who are not familiar with Properstar yet, how would you summarise your services? Properstar is an online portal that helps...
16 January 2017
From: 60 Second Interview

A post-Christmas treat this week, as I carry out a Q & A with one of the leading figures in property,...
14 January 2017
From: Features

Peter Rollings, the well-known former managing director of Foxtons, has taken a stake in Viewber, the recently-launched outsourced viewing service. Viewber allows...
12 January 2017
From: Breaking News

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...
14 December 2016
From: Breaking News

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews. Amazon, amongst...
03 December 2016
From: Features

What does it say on your business card? Rajeev Nayyar, Managing Director of Fixflo We’re here to talk about your new product,...
15 November 2016
From: 60 Second Interview

The ESTAS, the unique customer feedback and awards scheme for estate and letting agents and other sectors of the property industry,...
10 November 2016
From: Breaking News

The Guild of Professional Estate Agents has followed in the steps on the ESTAS awards by linking up with a reviews and...
09 November 2016
From: Breaking News

A new app is being launched allowing agents to provide vendors with feedback directly from buyers who have seen their properties. The...
01 November 2016
From: Breaking News

All estate and letting agents now have a website – but just how effective is yours? Your 'virtual shop window' is now...
31 October 2016
From: Sponsored Content

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...
22 October 2016
From: Features

Connells Group is to continue with its experimental ‘live chat’ facility on its website after seeing a significant rise in valuation bookings...
19 October 2016
From: Breaking News

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...
12 October 2016
From: Breaking News

When marketing a property for sale, there are a number of attributes that buyers and sellers today expect ‘as standard’, but...
23 September 2016
From: Features

An eleven-branch estate agency has announced that it will stop listing with OnTheMarket and is returning to Zoopla Property Group (ZPG). Howard...
23 September 2016
From: Breaking News
The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...
13 September 2016
From: Sponsored Content

Estate Agents may say they are different. They may even believe they are different. But, the perception of many vendors is that...
19 August 2016
From: Features

As promised, this week’s Natter is dedicated to a question and answer session with Peter Brodnicki, the man who has been...
22 July 2016
From: Features

A client recently told me how much their estate agency spends on advertising and marketing every year. It wasn’t pennies, and even...
22 July 2016
From: Features

With more house-hunters than ever now starting their search for a new home by typically looking online on one of the major...
17 June 2016
From: Features

No Letting Go have won Bronze at the Lettings Agency of the Year 2016 Awards. They have been accredited with the Bronze...
17 June 2016
From: Sponsored Content

It’s nearly June – June! – already. Seriously, where has this year gone? This means summer is nearly upon us, with a...
27 May 2016
From: Features

In this business you get used to dealing with regular customer and third-party feedback, input, and (occasionally) complaints. Much like the agency market...
13 May 2016
From: Features

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...
10 May 2016
From: Features

One of the founders of online agency Purplebricks says his aim is for the firm to become the "first choice" for...
04 May 2016
From: Breaking News

Winners’ reactions and views from a fantastic day of celebration! The Kings Group scooped the gold award for Best Estate Agent in...
25 April 2016
From: Features

The People Awards, which honour the very best individuals in residential agency for 2016, are one of the highest accolades any...
20 April 2016
From: Features

The organisers of The ESTAS 2016 have issued a guide to the event, which takes place in a week’s time in...
08 April 2016
From: Breaking News

The shortlist for the final - and possibly most significant - category of this year's ESTAS has been announced. The People Awards...
21 March 2016
From: Breaking News

The days are getting longer, the sun is starting to appear on a more regular basis, Easter is just around the...
18 March 2016
From: Features

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...
12 March 2016
From: Features

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...
07 March 2016
From: Sponsored Content

Training or as I prefer to call it team development is something every managing director or owner I meet says is...
04 March 2016
From: Features

A record 30,000 surveys have been submitted to the organisers of The ESTAS awards on the performance of estate and letting...
01 March 2016
From: Breaking News

London estate agency Douglas & Gordon, one of the firms which founded Agents’ Mutual, has launched a new website with a...
01 March 2016
From: Breaking News

At 29, I'm Romans’ youngest senior manager. Last year I was promoted to a regional management position and I now oversee...
27 February 2016
From: Features

Agents’ Mutual, the parent company of OnTheMarket, has released another testimonial from one of its directors striking the same tone as...
18 February 2016
From: Breaking News

Who are you? Steve Gosney. What does it say on your business card? Managing Director of Kremer Signs. How long has Kremer Signs...
27 January 2016
From: 60 Second Interview

In January readers of Estate Agent Today and Letting Agent Today were given the opportunity to give their views on proposed...
25 January 2016
From: Features

next2buy Property Retailers has scooped the September ESTAS Estate Agent of the Month title. The Tyne & Wear based agency won...
19 October 2015
From: Breaking News

The Advertising Standards Authority has banned an advertisement by estate agency Redman Casey accusing it of misleading statements over customer recommendations...
16 September 2015
From: Breaking News

Like many people these days I rarely make a significant purchase without first checking out online reviews. Whether it’s for a...
04 September 2015
From: Features

A director of London agency Sterling De Vere has rewarded one of the firm's top sales managers with a Maserati worth...
26 August 2015
From: Breaking News

It’s always interesting when Which? produces a report that includes estate agency. It asked 1,990 people their views on buying and selling...
21 August 2015
From: Features

The ESTAS, the longest and largest awards ceremony in the residential agency industry, has outgrown its old venue and is moving...
24 July 2015
From: Breaking News

The National Trading Standards Estate Agency Team has prepared a draft of revised guidelines on property sales, to replace the old...
14 July 2015
From: Breaking News

The rising phenomenon of agent-rating and review websites is a topic that seems to have caused considerable division and controversy among...
10 July 2015
From: Features

The first step is making a commitment to providing good customer service. Then sign up to AgentTracker and we’ll get you...
02 July 2015
From: Sponsored Content

Another week, another set of heroes. We love honouring the agents who work for good causes, and if you do the...
26 June 2015
From: Breaking News

Agent Tracker has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme...
25 June 2015
From: Sponsored Content

The ESTAS are more than the biggest and most prestigious awards in the industry. They are a management information service, marketing...
12 June 2015
From: Video Articles

Q: What does it say on your business card? The support network for quality agents Q: Who is Agent Tracker? Agent Tracker...
10 June 2015
From: 60 Second Interview

The ESTAS has announced the winner of the first ever Agent of the Month award. Southend agent 1st Call Sales & Lettings...
04 June 2015
From: Breaking News

So spring has sprung and the Hare is on the loose. After a very long gestation period, the Veyo leveret has...