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KEYWORD "Feedback" - 199 RESULTS
A winning combination: pick ‘n mix the best practices from Australia

The Australian agent is a very different beast to his or her British counterpart - and it’s not just because we...

06 December 2019

From: Features

Mark Hinkins, Sales Consultant at Rexlabs

Who are you and what does it say on your business card? My name is Mark Hinkins and I’m a Sales Consultant...

02 December 2019

From: 60 Second Interview

Training - how can you be the best estate agent?

Here at sales progression and communication tool mio, we recently caught up with Sarah Edmundson, co-director of The AllStars Group, the...

30 November 2019

From: Features

Exclusive: new app allows agents to test interest in properties pre-sale

A new app is being launched which allows agents to gauge possible interest in a property before it is formally put...

28 November 2019

From: Breaking News

‘Live market’ info to be available on paid-for Homesearch service

Homesearch, the data service which launched this year as free-to-use with a subscription model launching in 2020, has announced it’s introducing...

28 November 2019

From: Breaking News

Rightmove fee rises and attitude provoke huge anger from agents

A survey conducted by Estate Agent Today suggests there is huge anger from agencies against Rightmove in particular for its fees. On...

19 November 2019

From: Breaking News

Brexit and Election mean no market improvement until next year

This morning’s new market snapshot from the Royal Institution of Chartered Surveyors confirms the worst - that the market is in...

14 November 2019

From: Breaking News

PropTech Today: increased tech awareness - data remains a weak link

KPMG published its Global PropTech Survey 2019 last week with the title: Is your digital future in the right hands? Interesting question:...

13 November 2019

From: Breaking News

ESTAS launches its own fully-fledged review platform

ESTAS, the national customer service award scheme which recognises estate and letting agents,  conveyancers and mortgage advisors, has now fully launched...

12 November 2019

From: Breaking News

A winning combination: pick ‘n mix the best practices from Aus

The Australian agent is a very different beast to his or her British counterpart - no surprises there. And it’s not...

29 October 2019

From: Sponsored Content

Agency allows clients to track precise whereabouts of agents

An estate agency says it has produced technology allowing clients to track the precise whereabouts of their estate agent when he...

22 October 2019

From: Breaking News

Property Natter - Day in the life of a Yopa Territory Owner

Yopa – launched in 2015 as part of the new breed of hybrid operators seeking to shake up the industry –...

19 October 2019

From: Features

Free service for agents to identify mobile and broadband connectivity

A service has launched for estate and letting agents to copy and paste a widget into online advertisements free of charge. It...

17 October 2019

From: Breaking News

New multi-agency sales company already works with 40 agents

A relatively new company which signs up vendors and then effectively sub-contracts their sales to strongly-performing local estate agents says it...

15 October 2019

From: Breaking News

Most consistent agents to be recognised with special ESTAS award

The estate and letting agencies which have provided the most consistent levels of high customer service are to be recognised with...

08 October 2019

From: Breaking News

OnTheMarket takes on Rightmove with launch of market intelligence features

Property portal OnTheMarket has thrown down the challenge to Rightmove by launching two new features for its listing agents. The first, Market...

07 October 2019

From: Breaking News

How can the government help the millions of 'trapped' movers?

There’s no doubt that we live in politically charged times and every day appears to bring something new to the ‘party’. For...

05 October 2019

From: Features

PropTech Today: Agents should capitalise on pivoting companies

I want to take the time this week to talk about PropTech startups and how they can often be seen to...

02 October 2019

From: Breaking News

Purplebricks review methods to be investigated by Trustpilot - report

The tech publication WIRED has conducted an in-depth analysis of Purplebricks’ reviews on the Trustpilot site and suggests the agency may...

26 September 2019

From: Breaking News

PropTech firm wants to clean up image of Modern Method of Auction

A company operating the controversial Modern Method of Auction says it is trying to improve the sector’s image after a series...

30 August 2019

From: Breaking News

Phil Smith, Account manager of mio

Who are you and what does it say on your business card? Phil Smith - mio Account manager What is mio and what does...

19 August 2019

From: 60 Second Interview

Developer that offered its boss £75m asks the public what it thinks

Is this the ultimate in accountability or a desperate bid to win back public support for a company damaged by the...

14 August 2019

From: Breaking News

OnTheMarket founder agency returns to Zoopla after five years

One of the agencies most active in the creation of OnTheMarket is trialling a return to listing on Zoopla after an...

08 August 2019

From: Breaking News

Gloomy outlook for prices and sales volumes in latest RICS report

The latest survey from the Royal Institution of Chartered Surveyors suggests that last month’s optimistic assessment of the housing market has...

08 August 2019

From: Breaking News

Eric Woodhams, Account Manager of mio

Who are you and what does it say on your business card? Eric Woodhams F.N.A.E.A. mio Account Manager What is mio and what...

26 July 2019

From: 60 Second Interview

Agents Do Charity - the Phew What A Scorcher edition...

Welcome to this week’s ADC…and what a week it’s been. Politics? No, hot air of a different kind - the weather.  Yet...

26 July 2019

From: Breaking News

Back to the future? A home ownership crisis

With this summer marking forty years since Margaret Thatcher came to power, her legacy continues to invoke both celebration and consternation...

06 July 2019

From: Features

Property Natter – guide to property startups, Part 2

In the second part of my exploration of startups, I talk to a number of people with lived experience of creating...

29 June 2019

From: Features

Agents Do Charity - wining, dining, dressing up and cleaning the mud off...

Hello - it’s that time of the week again when we celebrate the agency industry’s fantastic fund-raising. We were delighted that our...

31 May 2019

From: Breaking News

Why celebrating the achievements of the industry is so valuable

Earlier this month we celebrated the 16th annual ESTAS Awards, once again hosted by TV property expert Phil Spencer.  The glittering ceremony...

25 May 2019

From: Features

Zoopla in multi-million pound software shake-up for agents

Zoopla is today unveiling what it calls “a new direction” for its software division and the creation of “market-leading agency CRM...

23 May 2019

From: Breaking News

Quiz A Minister: send your questions on replacing leasehold with commonhold

In recent weeks our campaign to replace leasehold with commonhold has continued to gather momentum both in the press and across...

02 May 2019

From: Breaking News

Maintaining fees and winning instructions – key questions answered

Experienced sales trainer Boyd Mayover, co-founder of Sales Doctors, explains how agents can overcome price objectives, impress prospective clients and offer...

10 April 2019

From: Features

Replacing leasehold with commonhold – we’re backing the campaign!

The leasehold scandal has received plenty of press coverage, with horror stories of people living in homes that are impossible to...

06 April 2019

From: Features

Revealed: the ESTAS People Award shortlist from 4,000 nominees

The final - and some say most prestigious - shortlist for this year’s ESTAS awards has been revealed. The People Awards, sponsored...

04 April 2019

From: Breaking News

Purplebricks and Foxtons reviews on Trustpilot come under scrutiny

Purplebricks’ and Foxtons’ apparent success on Trustpilot have come under scrutiny in a Times newspaper analysis of the review platform. The Times’...

22 March 2019

From: Breaking News

OnTheMarket introduces new features - but only for agents who pay

In another bid to take on Rightmove, OnTheMarket is introducing a new range of advertising products which will enable agents to...

19 March 2019

From: Breaking News

Struggling easyProperty tells its agents: ‘Charge sellers whatever you like’

The easyProperty online agency has abandoned an across-the-board fee structure, allowing its licensee agents to charge what they like. “Each local market is unique...

13 March 2019

From: Breaking News

Top Suppliers named in latest ESTAS 2019 shortlist - are YOU there?

The best suppliers to the estate and letting agent sector for customer service have been announced by the ESTAS in the...

13 March 2019

From: Breaking News

Dual Fees: first agent ‘must have done viewing’ to claim fees

The Property Ombudsman has issued new guidance over what it calls “a growing issue” - that is, disputes over dual fees. TPO...

11 March 2019

From: Breaking News

ESTAS Customer Service Awards: are YOU on the shortlist?

The ESTAS has released details of those agents and suppliers to the industry who have been shortlisted for the most prestigious...

08 March 2019

From: Breaking News

Rightmove drops PropTech app promoting private sales

Rightmove is undertaking an investigation into a PropTech app that has tried to list private sales on the portal. The perhaps-ironically named...

07 March 2019

From: Breaking News

Purplebricks Uncovered: What it's like to be a Local Property Expert

Here’s an unusual story, describing the work of one of Purplebricks’ Local Property Experts who was with the company for around...

04 March 2019

From: Breaking News

Why staff training is key to PropTech success

When you recruit a new member of staff, training should be one of your main priorities.  After initial training, ongoing training and...

02 March 2019

From: Features

Banned: home 'ownership' advertisement is branded misleading

A poster advertising shared ownership, promoting homes from a housing association, has been banned by the Advertising Standards Authority. The poster, for...

20 February 2019

From: Breaking News

A  chance to give other agents (and EAT) a good kicking! It's 5-a-side time...

Estate agents and property firms are being invited to take part in the inaugural Property & Construction leg of an event...

19 February 2019

From: Breaking News

NAEA conference just old white men with grey hair says online boss

The head of an online agency has accused the National Association of Estate Agents’ conference of being “a sea of old...

18 February 2019

From: Breaking News

Why agents need smart review platforms to improve customer experience

Customer experience (CX) will largely determine the future of estate agency in the UK. This is now a key battleground for...

06 February 2019

From: Features

A new approach to data can empower Generation Rent to buy

Purchasing a property. It’s a key life goal that so many Millennials aspire to - yet one that has become frustratingly...

02 February 2019

From: Features

How can estate agents build their online reputation?

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

19 January 2019

From: Features

The future's bright - here's how your agency can thrive in 2019

Even with 2019 well underway, letting agents need to keep refining their long-term goals and business targets. For agencies with a...

12 January 2019

From: Features

Tom Durrant, Director of Doctor Photo

Are you a real Doctor? Not in the conventional sense no, sorry to disappoint! I’m Tom Durrant and I’m the Creative Director...

09 January 2019

From: 60 Second Interview

In It To Win It - ESTAS 2019 deadline looms

There are only a few days left for agents, brokers and suppliers to enter the ESTAS 2019 - closing date is...

18 December 2018

From: Breaking News

Great relationships are at the heart of a premium customer service

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...

15 December 2018

From: Features

Emoov and Tepilo listings 'bought by north of England high street agency'

A Newcastle-based property company says it has acquired the listings of Emoov and Tepilo. It has emailed and texted vendors to say...

13 December 2018

From: Breaking News

What do modern renters want from letting agents?

The UK renting demographic is diversifying at a rapid pace. While the current market poses many challenges for traditional letting agents,...

05 December 2018

From: Features

Exclusive: Emoov halved its £100m valuation during crowdfunding pitch

Investment platform Crowdcube has told Estate Agent Today that defunct online estate agency Emoov revised down its company valuation from £104m...

05 December 2018

From: Breaking News

Zoopla scraps non-property ads on listings to boost focus on agents

With portal rivalry hotting up again, Zoopla has announced that with immediate effect it’s removing all non-property related adverts from all...

04 December 2018

From: Breaking News

What is the key to a smooth and efficient pre-tenancy process?

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...

14 November 2018

From: Features

PropTech Today: Agents - here’s why you need to differentiate more

I remember renting flats when I was a 25-year-old negotiator at Foxtons. Many of you will remember my love for the...

14 November 2018

From: Breaking News

The ESTAS - no, not agents, this time it's the top conveyancers

Agents may sometimes have a tense relationship with conveyancers but admit it - when our legal colleagues are good, they are...

01 November 2018

From: Breaking News

When and why are your customers getting in touch?

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

20 October 2018

From: Features

Can negative google and Facebook reviews damage brand reputation?

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

13 October 2018

From: Features

Why online reviews can build trust, drive traffic and improve service

More than half of home owners now use online reviews to choose their estate agent when putting their property on the...

10 October 2018

From: Features

PropTech Today: “You’re not listening,” agents tell suppliers

Last week, the first of a new kind of industry event took place; an open debate between agents and PropTech suppliers. Strong...

03 October 2018

From: Breaking News

Marco Ferrara, Director of Tili

Who are you and what does it say on your business card? Marco Ferrara, Director of Tili What is Tili and what does...

26 September 2018

From: 60 Second Interview

Meet Tili, the free digital assistant that’s delivering new revenue streams for the property industry

Tili does all the work to deliver a smooth home move for customers and income for agents. An innovative and easy to...

17 September 2018

From: Sponsored Content

Over 7,000 votes cast for second annual conveyancing ESTAS

Some 175,000 pieces of data relating to service in the conveyancing sector have been provided by 7,000 consumers for the second annual Conveyancer Awards...

06 September 2018

From: Breaking News

Five simple ways to improve renter satisfaction

For too long the private rented sector has been complacent towards customer satisfaction. In the changing rental landscape, the smartest letting...

25 August 2018

From: Features

OnTheMarket now has 57% of branches but warns again on charges

OnTheMarket has seen another increase in listings to more than 10,500 offices, but it is repeating a warning that its free...

24 August 2018

From: Breaking News

My journey from franchisee to MD at the UK’s original hybrid agency

After gaining my MBA qualification from Edinburgh Business School in 2005, I took careful consideration over my career moves and prospective...

22 August 2018

From: Features

Desperate agents deliberately overvaluing, claims PropTech company

A PropTech firm has adopted the unusual position of claiming some agencies deliberately over-value properties in a bid to win instructions. Agent...

14 August 2018

From: Breaking News

Marketing automation can make your business smarter

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

11 August 2018

From: Features

Property Natter: Q&A with Stephen Ludlow, ludlowthompson

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...

11 August 2018

From: Features

Government goes on holiday as agents go on waiting

It’s holiday time: schools have broken up, quite a few estate agents are taking time off, and the MPs are in...

28 July 2018

From: Features

Customer service - why is it so important to your agency?

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...

25 July 2018

From: Features

PRS 2.0 – it’s time to focus on retention rather than churn

Renting has long been characterised as a stepping stone onto the housing ladder for the younger generations. But in recent years,...

07 July 2018

From: Features

‘Word of mouth is better than reviews when choosing an agent’

A survey shows only 18 per cent of vendors favour reviews over personal recommendations when it comes to choosing an estate...

25 June 2018

From: Breaking News

Why James Brokenshire must build on Sajid Javid’s pivotal housing work

To say this is a turbulent time for UK politics would be something of an understatement. As I write, the Brexit...

23 June 2018

From: Features

PropTech Today: What’s the true value of an estate agent in the world of tech?

Is there really any true value to an estate agent in our current climate? Will there be a role for traditional agents...

06 June 2018

From: Breaking News

Conveyancers may have to publish prices, services and reviews

As the process of making buying and selling more transparent continues to gather pace, the body that regulates conveyancers says it...

05 June 2018

From: Breaking News

Agents' PropTech Toolshed: Virtual tours - fab or fad?

Firstly, my sincere apologies - it has now been over a month since my last PropTech blog, doesn’t time fly!  In the...

26 May 2018

From: Features

 PropTech Today: Selling my flat - even tech can’t help a quiet market

That’s it. I’ve given up. The lull has continued and it’s becoming quite a bore.  The price drop hasn’t worked. The revamped...

16 May 2018

From: Breaking News

PropTech Today: technology solutions; is this even legal?

Today is the day. 1,600 people will gather in London for FUTURE: PropTech, an event I have supported when there were...

02 May 2018

From: Breaking News

They're not quite over yet - final County ESTAS awards just announced

The final winners’ list for this year’s ESTAS Awards has just been published with the  ‘Best In County’ agents named -...

26 April 2018

From: Breaking News

PropTech Today: Selling my flat - community vs systems

I have total transparency. I love that.  I know how the portals are doing, I know how many people are clicking on...

25 April 2018

From: Breaking News

Purplebricks: the 25 questions asked of its customers

The assessment by an investment consultancy that Purplebricks sells some 76 per cent of the homes it lists may have made...

20 April 2018

From: Breaking News

Agents' PropTech Toolshed: Marvellous maintenance

Just like that, the Easter Bank Holiday has come and gone and I find myself now looking ahead to the Summer.  The...

07 April 2018

From: Features

First-ever mortgage with digital signature is lodged at Land Registry

The first-ever ‘digital mortgage’ deed has been lodged at HM Land Registry, for a property at Rotherhithe in London.  Coventry Building Society...

05 April 2018

From: Breaking News

Property Natter: Day in the life of...a Group Managing Director

For part two of the 'Day in the life of' series, I spoke to Peter Kavanagh, who first joined Romans in...

24 March 2018

From: Features

Agents' PropTech Toolshed: The progression of sales progression

Three weeks has flown by (I missed an early deadline last week - apologies) and I find myself writing the next...

24 March 2018

From: Features

It could be you...ESTAS announces The Peoples Award nominations

The ESTAS has announced its final and, to many, its most prestigious shortlist for this year’s awards - a special category...

23 March 2018

From: Breaking News

Property Natter: Day in the life of…Winkworth’s head of brand

In the first of an ongoing series exploring the people who make the property industry tick, I catch up with James...

10 March 2018

From: Features

Industry first as new tool allows agents to amend instant valuations

The provider of an automated valuation system has introduced a new feature to allow agents to amend the valuation if there...

06 March 2018

From: Breaking News

Agents' PropTech Toolshed: Choosing and leveraging your software

Firstly, a huge thanks to everyone who shared and commented on my first blog and for all those that emailed me...

03 March 2018

From: Features

Revealed - ESTAS 2018 shortlist, with record entries and record votes

The ESTAS Group has revealed the agencies, suppliers and other property companies shortlisted for its 2018 Estate & Letting Agent Awards. The...

01 March 2018

From: Breaking News

Sales progression: Pushing the process through

“Are we there yet?” In the same way that these words can drive you to distraction (any parent who has endured the...

17 February 2018

From: Features

Agents' PropTech Toolshed: Who am I and recruiting PropTech

PropTech has been the industry soundbite for the last couple of years. For many of my fellow agents, I think it’s one...

17 February 2018

From: Features

Join the growth platform!

PayProp had an exceedingly good 2017, enjoying excellent growth in client numbers, new regions – and, best of all, our customers’...

02 February 2018

From: Sponsored Content

ESTAS to accept Feefo reviews as part of agency awards process

The ESTAS Group has announced that it now accepts Feefo reviews as part of its agency awards process.  The ESTAS Group’s Estate...

01 February 2018

From: Breaking News

Record entries for estate and letting agents' awards at ESTAS 2018

The ESTAS Group has announced record entries for its 2018 estate and letting agents awards.  The national award scheme - which recognises...

25 January 2018

From: Breaking News

During industry change, service still matters most

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...

06 January 2018

From: Features

Purplebricks hits back at “poor” AllAgents review site

Purplebricks has responded to the review website AllAgents which recently reinstated some disputed reviews - but there appears no threat of...

19 December 2017

From: Breaking News

Purplebricks - now it links up with second customer review service

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...

01 December 2017

From: Breaking News

Purplebricks reviews: peace talks with allAgents website end in failure

Hybrid agency Purplebricks and website allAgents have failed in their bid to reach agreement over the accuracy and source of a...

30 November 2017

From: Breaking News

Free offer to agents to use platform giving them online presence

A firm which offers a white-labelled online estate agency platform which can be used by otherwise-traditional agencies to provide a Purplebricks-style...

20 November 2017

From: Breaking News

Conveyancers take a bow at first ESTAS awards for the sector

Three hundred of the UK’s top conveyancers have celebrated the success of the industry at the first ever ESTAS Conveyancer Awards. The...

26 October 2017

From: Breaking News

Agents - how are you coping with digital modernisation?

Angels Media and a property technology consultancy are joining forces to conduct the first-ever survey into how agents and other property...

09 October 2017

From: Breaking News

Countrywide HR chief to explain staff feedback and benefits policies

A senior figure in Countrywide’s management team is to explain the troubled group’s benefits policy to a conference of other employers. Neil...

09 October 2017

From: Breaking News

Vast majority of sellers say local branch staff are key to selecting agent

The vast majority of sellers surveyed by a consumer group say rapport with branch staff in a locally-based office is important...

29 September 2017

From: Breaking News

Traditional agents blame onliners for chain delays and fall-throughs

There is growing concern that online agents who do not chase-up on behalf of clients are leading to delays and fall-throughs...

25 September 2017

From: Breaking News

Guild of Property Professionals launches partnership with The ESTAS

The Guild of Property Professionals has launched a partnership with the ESTAS Group, which runs the customer feedback platform and customer...

13 September 2017

From: Breaking News

Service lists High Street agents that are 'Purplebricks Price Beaters'

An online platform that allows the public to compare the services and fees of traditional estate agents in their areas has...

12 September 2017

From: Breaking News

It's now 'Jackson-Stops' as veteran firm undergoes subtle rebrand

Jackson-Stops & Staff is undergoing a rebrand including the creation of a snappier title - it’s just Jackson-Stops now - as...

01 September 2017

From: Breaking News

Estate Agent Today Panel - Agents’ Mutual: the arguments continue

No one can say Agents’ Mutual has failed to provoke debate within the industry. The project was the centre of fierce argument...

11 August 2017

From: Breaking News

Purplebricks told to slow growth and get its house in order by City analyst

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

03 August 2017

From: Breaking News

Foxtons' slump in sales means 55% of revenue now from lettings

Foxtons has reported its half-year figures for the six months to the end of June and, as expected, they show how...

27 July 2017

From: Breaking News

London’s prime housing market is no longer roaring

Being a leading world-class city comes at a price – they are the most expensive for occupiers and the most lucrative...

14 July 2017

From: Features

Agents' group's outburst over law flouters and anonymous trollers

The troubled trade group Charter for Independent Estate and Letting Agents - which has suggested it may not have enough support...

03 July 2017

From: Breaking News

Entries open for ground-breaking ESTAS Conveyancing Awards

Entries for the new ESTAS Conveyancing Awards are now open and you have just over a month to get nominations in...

29 June 2017

From: Breaking News

'Eye-tracking technology' reveals what buyers look at during viewings

A study using ‘eye-tracking’ technology has revealed what prospective buyers pay most attention to during viewings and shows critical differences between...

20 June 2017

From: Breaking News

Would you ‘let’ a property go under the hammer?

The popularity of property auctions in the UK has increased enormously in recent years, supported by popular TV shows such as...

17 June 2017

From: Features

ASA upholds complaint against hybrid agent for viewings claim

The Advertising Standards Authority (ASA) has upheld a complaint made against hybrid estate agency Pink and Cow. The Portsmouth-based firm claimed on...

07 June 2017

From: Breaking News

Spicerhaart's new 'talent acquisition team' seeks agents and others

Spicerhaart has launched what it calls a talent acquisition team to recruit new agents to the group’s range of brands, as...

05 June 2017

From: Breaking News

The ESTAS – the UK’s best letting agents have their say

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

27 May 2017

From: Features

Estate agents strike gold at the ESTAS

The best estate and letting agents in the UK were recognised at the prestigious ESTAS luncheon and ceremony, which was held...

20 May 2017

From: Features

Firm sees large demand for 'digital platform' to compete with hybrids

A company which last month launched a service which it claims allows High Street estate agents to compete with online and...

18 May 2017

From: Breaking News

Online reviews - They’re here to stay

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...

29 April 2017

From: Features

Two weeks to go... Your essential guide to The ESTAS 2017!

One of the biggest days of the year for agents takes place just two weeks tomorrow when The ESTAS take place...

27 April 2017

From: Breaking News

ESTAS reveal new sponsor for inaugural conveyancer awards

Legal Eye has been announced as the latest organisation to support the new customer service awards for the conveyancing sector launch...

18 April 2017

From: Breaking News

5 steps to golden customer service

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...

13 April 2017

From: Sponsored Content

Property Natter: Q & A with David Cox, ARLA Propertymark

In this Natter we have an exclusive interview with David Cox, CEO of ARLA Propertymark and one of the best-known figures...

08 April 2017

From: Features

Consumer group claims only 2% of new-build homes are snag-free

The results of a survey conducted by the Home Builders Federation has been attacked by consumer group, the HomeOwners Alliance. For over...

04 April 2017

From: Breaking News

Conveyancing: Market problems relate to flawed system, not staff

The publication of our Strategic Plan, ‘Building the framework for the future’, met with an anticipated degree of positive and not-so-positive...

01 April 2017

From: Features

How to develop a customer-winning reputation

One of the most sought-after tools in a marketing armoury is something that money can’t buy. Word-of-mouth recommendations. We are far...

17 March 2017

From: Sponsored Content

ESTAS reveals People's Award shortlist - are you on it?

The ESTAS has announced its final - and to some its most prestigious - shortlist for this year’s awards.     The People...

16 March 2017

From: Breaking News

Agents must not ignore bad online reviews, urges social media guru

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...

14 March 2017

From: Breaking News

ESTAS 2017: shortlist revealed after record entries and feedback

The ESTAS Group has revealed the shortlist for its 2017 awards - and has announced that this year has seen a...

01 March 2017

From: Breaking News

Why up-front ID verification could speed up transactions

The housing market has not been short of a White Paper over the last few months, and while you might just...

25 February 2017

From: Features

Kevin Ward, Agent Locator

1) Who are you? Kevin Ward – Director and founder of Agentlocator.co.uk 2) For those not familiar with Agent Locator, can you explain...

16 February 2017

From: 60 Second Interview

Reapit signs up as Peoples Awards partner for The ESTAS 2017

Reapit, the provider of CRM software to much of the estate agency industry, has become one of the partners for the...

31 January 2017

From: Breaking News

US firm plans to take UK by storm with 5,000 agents in five years

The Keller Williams franchise agency, one of the largest in the world, is relaunching in the UK on Wednesday with the...

30 January 2017

From: Breaking News

This is the year when agents’ conveyancing problems should be addressed

They say you can prove anything with statistics, and 115% of the time I suspect they’re right – that was an...

21 January 2017

From: Features

60 Second Interview: Shameem Golamy, Managing Director of Properstar

1.For those who are not familiar with Properstar yet, how would you summarise your services? Properstar is an online portal that helps...

16 January 2017

From: 60 Second Interview

Property Natter: Q & A with Countrywide’s Sam Tyrer

A post-Christmas treat this week, as I carry out a Q & A with one of the leading figures in property,...

14 January 2017

From: Features

Former Foxtons boss invests in Viewber outsourced viewing service

Peter Rollings, the well-known former managing director of Foxtons, has taken a stake in Viewber, the recently-launched outsourced viewing service.  Viewber allows...

12 January 2017

From: Breaking News

Newly-launched PropTech company joins ESTAS sponsor roll-call

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...

14 December 2016

From: Breaking News

How to spot fake estate agent reviews

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

03 December 2016

From: Features

Rajeev Nayyar, FixFlo Managing Director

What does it say on your business card? Rajeev Nayyar, Managing Director of Fixflo We’re here to talk about your new product,...

15 November 2016

From: 60 Second Interview

First consumer advert launched to promote ESTAS to the public

The ESTAS, the unique customer feedback and awards scheme for estate and letting agents and other sectors of the property industry,...

10 November 2016

From: Breaking News

Guild follows Tepilo and ESTAS in linking with agency review platform

The Guild of Professional Estate Agents has followed in the steps on the ESTAS awards by linking up with a reviews and...

09 November 2016

From: Breaking News

App allows buyers to give viewing feedback directly to vendors

A new app is being launched allowing agents to provide vendors with feedback directly from buyers who have seen their properties.  The...

01 November 2016

From: Breaking News

Four things all good estate agent websites need in 2016

All estate and letting agents now have a website – but just how effective is yours? Your 'virtual shop window' is now...

31 October 2016

From: Sponsored Content

How can agents manage negative feedback left on review sites?

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

22 October 2016

From: Features

Connells to continue web-chat idea after surge in valuations

Connells Group is to continue with its experimental ‘live chat’ facility on its website after seeing a significant rise in valuation bookings...

19 October 2016

From: Breaking News

The ESTAS announce link up with global ratings and reviews firm

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

12 October 2016

From: Breaking News

The power of floor plans

When marketing a property for sale, there are a number of attributes that buyers and sellers today expect ‘as standard’, but...

23 September 2016

From: Features

OTM has not worked, says agency returning to Zoopla

An eleven-branch estate agency has announced that it will stop listing with OnTheMarket and is returning to Zoopla Property Group (ZPG). Howard...

23 September 2016

From: Breaking News

How can Agents survive in an increasingly competitive market?

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

13 September 2016

From: Sponsored Content

Why choose us? Why indeed!

Estate Agents may say they are different. They may even believe they are different. But, the perception of many vendors is that...

19 August 2016

From: Features

Property Natter: Q & A with Peter Brodnicki

As promised, this week’s Natter is dedicated to a question and answer session with Peter Brodnicki, the man who has been...

22 July 2016

From: Features

How to win more customers using word of mouth

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

22 July 2016

From: Features

The current state of play in the property portal market

With more house-hunters than ever now starting their search for a new home by typically looking online on one of the major...

17 June 2016

From: Features

No Letting Go wins coveted award

No Letting Go have won Bronze at the Lettings Agency of the Year 2016 Awards.   They have been accredited with the Bronze...

17 June 2016

From: Sponsored Content

Property Natter:  a conference bonanza!

It’s nearly June – June! – already. Seriously, where has this year gone? This means summer is nearly upon us, with a...

27 May 2016

From: Features

Conveyancing delays are not the only reason transactions fall through

In this business you get used to dealing with regular customer and third-party feedback, input, and (occasionally) complaints.  Much like the agency market...

13 May 2016

From: Features

Britain’s best letting agents

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

10 May 2016

From: Features

Purplebricks wants 'first choice' status as it hires new marketing firm

One of the founders of online agency Purplebricks says his aim is for the firm to become the "first choice" for...

04 May 2016

From: Breaking News

Kings strike gold at the UK estate agency ‘Oscars’

Winners’ reactions and views from a fantastic day of celebration! The Kings Group scooped the gold award for Best Estate Agent in...

25 April 2016

From: Features

The ESTAS – the people’s choice

The People Awards, which honour the very best individuals in residential agency for 2016, are one of the highest accolades any...

20 April 2016

From: Features

One week to go - your guide to The ESTAS 2016

The organisers of The ESTAS 2016 have issued a guide to the event, which takes place in a week’s time in...

08 April 2016

From: Breaking News

Outstanding individual agents to be honoured at next month's ESTAS 2016

The shortlist for the final - and possibly most significant - category of this year's ESTAS has been announced.  The People Awards...

21 March 2016

From: Breaking News

Property Natter: the future of software

The days are getting longer, the sun is starting to appear on a more regular basis, Easter is just around the...

18 March 2016

From: Features

What makes a great leader?

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...

12 March 2016

From: Features

Not all call answering services are the same.

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...

07 March 2016

From: Sponsored Content

How does an agency get the best out of training sessions?

Training or as I prefer to call it team development is something every managing director or owner I meet says is...

04 March 2016

From: Features

ESTAS shortlist announced based on biggest-ever number of customer surveys

A record 30,000 surveys have been submitted to the organisers of The ESTAS awards on the performance of estate and letting...

01 March 2016

From: Breaking News

Agents Mutual founder's website relaunches rich with consumer features

London estate agency Douglas & Gordon, one of the firms which founded Agents’ Mutual, has launched a new website with a...

01 March 2016

From: Breaking News

How to become a senior manager in ten years

At 29, I'm Romans’ youngest senior manager. Last year I was promoted to a regional management position and I now oversee...

27 February 2016

From: Features

Another Agents' Mutual director praises OnTheMarket's appearance

Agents’ Mutual, the parent company of OnTheMarket, has released another testimonial from one of its directors striking the same tone as...

18 February 2016

From: Breaking News

Steve Gosney, Kremer Signs MD

Who are you? Steve Gosney. What does it say on your business card? Managing Director of Kremer Signs. How long has Kremer Signs...

27 January 2016

From: 60 Second Interview

Stamp duty and buy to let tax changes: Readers' views put to David Cameron

In January readers of Estate Agent Today and Letting Agent Today were given the opportunity to give their views on proposed...

25 January 2016

From: Features

The scores are in - here is the ESTAS estate agent of the month

next2buy Property Retailers has scooped the September ESTAS Estate Agent of the Month title.   The Tyne & Wear based agency won...

19 October 2015

From: Breaking News

ASA bans agent's ad quoting customer recommendations

The Advertising Standards Authority has banned an advertisement by estate agency Redman Casey accusing it of misleading statements over customer recommendations...

16 September 2015

From: Breaking News

A customer service 'WOW' must now come as standard

Like many people these days I rarely make a significant purchase without first checking out online reviews.   Whether it’s for a...

04 September 2015

From: Features

Agency boss rewards top sales manager with Maserati

A director of London agency Sterling De Vere has rewarded one of the firm's top sales managers with a Maserati worth...

26 August 2015

From: Breaking News

Almost a love-in from Which?

It’s always interesting when Which? produces a report that includes estate agency. It asked 1,990 people their views on buying and selling...

21 August 2015

From: Features

The ESTAS follow the stars to a new home

The ESTAS, the longest and largest awards ceremony in the residential agency industry, has outgrown its old venue and is moving...

24 July 2015

From: Breaking News

Trading Standards unveil property sales guidance

The National Trading Standards Estate Agency Team has prepared a draft of revised guidelines on property sales, to replace the old...

14 July 2015

From: Breaking News

Property Natter: The rise of agent-rating websites

The rising phenomenon of agent-rating and review websites is a topic that seems to have caused considerable division and controversy among...

10 July 2015

From: Features

How it works – for agents

The first step is making a commitment to providing good customer service. Then sign up to AgentTracker and we’ll get you...

02 July 2015

From: Sponsored Content

Agents Do Charity - the women, the kids, the awards...

Another week, another set of heroes. We love honouring the agents who work for good causes, and if you do the...

26 June 2015

From: Breaking News

Agent Tracker has been recognised at The ESTAS, the biggest awards in the UK residential property industry

Agent Tracker has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme...

25 June 2015

From: Sponsored Content

THE ESTAS 2015 Highlights

The ESTAS are more than the biggest and most prestigious awards in the industry. They are a management information service, marketing...

12 June 2015

From: Video Articles

Simon Djemil, Director of Agent Tracker

Q: What does it say on your business card?   The support network for quality agents Q: Who is Agent Tracker?   Agent Tracker...

10 June 2015

From: 60 Second Interview

Inaugural ESTAS Agent of the Month winner revealed

The ESTAS has announced the winner of the first ever Agent of the Month award. Southend agent 1st Call Sales & Lettings...

04 June 2015

From: Breaking News

Veyo: Let’s celebrate this birth

So spring has sprung and the Hare is on the loose. After a very long gestation period, the Veyo leveret has...

29 May 2015

From: Features

This agency's really board with OnTheMarket

Many thanks to Tim Luckin, director of Mansell McTaggart in East Grinstead for providing a chuckle by sending a snapshot of...

24 April 2015

From: Breaking News

12 June 2015

From: Video Articles

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