The Queen’s Speech has unveiled proposed overhauls on planning, consumer and economic crime laws that could all have an effect on...
Archive

Fundraising frolics by agents and property professionals this week include bike rides and triathlon challenges, plus the charity award season returns. Remember,...
06 May 2022
From: Breaking News

The shortlists for this year’s much-coveted ESTAS awards will be revealed from the end of this week. The ESTAS Customer Service Awards,...
03 May 2022
From: Breaking News

April looks set to go down as the busiest month for house sales of the year. And with record numbers of properties predicted...
30 April 2022
From: Features

An estate agent has hit back at the Advertising Standards Authority (ASA) after the watchdog banned a poster advertising the firm’s...
27 April 2022
From: Breaking News

The government is being urged to go further with its clampdown on fake reviews. A government announcement aimed at protecting consumers last...
25 April 2022
From: Breaking News

From the beginning of April, long-awaited rules from the National Trading Standards Estate and Letting Agency Team (NTSELAT) came into effect....
23 April 2022
From: Features

OnTheMarket has revealed it is expanding the scope and scale of its successful Town Hall initiative in response to growing demand...
20 April 2022
From: Breaking News

They say that in fashion, if you wait for long enough, clothes that are hanging at the back of your wardrobe...
02 April 2022
From: Features

Zoopla’s cloud based software service Alto has launched a video series giving a behind the scenes look at estate agencies around...
28 March 2022
From: Breaking News

When was the time you actively learned something new from your clients or competitors? If it’s a difficult question to answer quickly,...
19 March 2022
From: Features

A shift is occurring in the rental market across the UK. The Government is planning to reform the sector with increased...
16 March 2022
From: Features

A London estate agency has won a rarely-awarded gong from the Feefo reviews service - and the company says it’s testimony...
08 March 2022
From: Breaking News

OnTheMarket’s transformation into a “tech-enables property business across the broader property eco-system” is gathering pace according to the portal’s chief executive. In...
01 March 2022
From: Breaking News

Reviews website Trustpilot has hit back after being attacked by property website allAgents. allAgents chief Martin McKenzie is calling for Trustpilot chief...
09 February 2022
From: Breaking News

Without doubt, 2021 was an exceptional year in the property market, with the stamp duty holiday and favourable market conditions helping...
05 February 2022
From: Features

Our Agents Do Charity column each Friday does a fantastic job of highlighting the amazing charitable work of agents up and...
29 January 2022
From: Features

A new survey of people who have sold their home in the past six months has given a strong backing to...
14 January 2022
From: Breaking News

A survey of sellers shows that 61 per cent of them visit the agent’s website before instructing them. According to respondents the...
07 December 2021
From: Breaking News

The agency that last year was showcased in the one-off Channel 4 show Britain's Most Expensive Houses is now to star...
03 December 2021
From: Breaking News

Boomin has revealed an upgrade to its SmartVal feature, which tries to blend real-time online valuations with local expertise from member...
23 November 2021
From: Breaking News

Trust has always been vital for building and nurturing good relations between an agent and their customer. Maintaining trust will keep...
20 November 2021
From: Features

TV property celebrity Amanda Lamb has revealed the winners of the 2021 allAgents customer experience awards. They were announced at the awards’...
16 November 2021
From: Breaking News

PropTech is booming, and its rise was only accelerated by the Covid-19 pandemic, which forced the real estate industry – as...
26 October 2021
From: Sponsored Content

The ESTAS – often known as the property world’s version of the Oscars – returns as an in-person event this Friday...
21 October 2021
From: Sponsored Content

2021 redefined what it meant to offer exceptional customer experiences for consumers across multiple industries, but particularly for the residential property...
13 October 2021
From: Features

The ESTAS Forum scheduled for the morning of the annual awards ceremony on October 22 has been postponed - but the...
11 October 2021
From: Breaking News

Fledgling portal Boomin says its new SmartVal tool has received over 10,000 requests since launching in early September. SmartVal is powered in part by...
07 October 2021
From: Breaking News

An online conveyancer is on the hunt for a mansion tester. My Home Move Conveyancing is seeking a mansion tester who will...
13 September 2021
From: Breaking News
Better AML solutions needed amid warnings of possible impacts of Afghanistan exit on financial crime

Regulators are warning the UK’s property, finance and legal sectors to be aware of the possible impacts of the exit from...
09 September 2021
From: Sponsored Content

There’s a lot being said about how the workforce will operate in the post-pandemic world. We’re still largely remote at Homesearch but as...
25 August 2021
From: Features

The market slowdown continues with the Royal Institution of Chartered Surveyors reporting that new buyer enquiries have reduced for the first...
12 August 2021
From: Breaking News

Guided by our philosophy of being open and connected, at MRI we are constantly evolving and developing relationships and partnerships with...
11 August 2021
From: Features

Zoopla has revealed that some 200 agents have joined its new Product Research Panel, testing new innovations introduced by the portal. First...
06 August 2021
From: Breaking News

Well, we’re technically more than halfway through the year already, but we’ll let that slide. And what a year it’s been...
31 July 2021
From: Features

I want you to ask yourself a question, what is your reputation? By that I mean your personal reputation and your...
15 July 2021
From: Sponsored Content

The reviews element of the ESTAS Group has signed a two year deal with Hunters. The agreement means Hunters - now part...
15 July 2021
From: Breaking News

Back in April, leading portal Zoopla launched a new multi-million-pound marketing campaign, its biggest ever, to help agents capitalise on the...
30 June 2021
From: Features

Who are you and what does it say on your business card? Thom Hudson, photographer at Meyers Estate Agents What is Meyers...
22 June 2021
From: 60 Second Interview

Over the last 15 months (basically since the ‘c’ word entered our daily vocabulary) agent websites has become more crucial than...
21 June 2021
From: Sponsored Content

In an unusual move, HM Land Registry has issued guidance to agents to help them reassure jittery buyers and sellers ahead...
21 June 2021
From: Breaking News
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Who are you and what does it say on your business card? Well I rarely use them now! Chris Hodgkinson, Managing Director What...
16 June 2021
From: 60 Second Interview

Hello and we’re at the end of another week celebrating all those in our industry who do great work. And this...
11 June 2021
From: Breaking News

Boomin says it’s added over 600 new agency branches during May, with the latest signing being the large Pattinson independent with...
10 June 2021
From: Breaking News

LSL Property Services, which owns YourMove and Reeds Rains amongst other industry brands, has created an employee forum to help increase...
09 June 2021
From: Breaking News

A new survey of some 700 estate agency customers show that they want to get traditional services like High Street branches,...
27 May 2021
From: Breaking News

In the previous edition of PropTech Today, Nathan Emerson highlighted the importance of effective implementation, linking poor staff engagement to the...
26 May 2021
From: Breaking News

OnTheMarket has signed a new deal with a PropTech partner - the second in successive weeks. This latest one is a 12...
24 May 2021
From: Breaking News

The Trading Standards agency team has outlined to Estate Agent Today the process it will follow to improve what it calls...
18 May 2021
From: Breaking News

Gathering and analysing feedback at all stages in the customer journey is highly important. So, where do we begin? For many estate...
15 May 2021
From: Features
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We know the industry-wide statistic that more than 50% of all vendors end up selling with the second (or sometimes third)...
13 May 2021
From: PropTech & Innovation

This time last year the industry was awaiting the launch of a new portal - the free to list public site...
30 April 2021
From: Breaking News

Rightmove and Zoopla have both made PropTech announcements as the scramble to retain and win agents continues. Rightmove’s draw-a-search tool has been...
27 April 2021
From: Breaking News

Two leading agencies and an agent network have signed up to the UK’s first dedicated portal for those finding, researching, buying...
22 April 2021
From: Breaking News

Jason Tebb, the ex-Foxtons agent who is now chief executive of OnTheMarket, has given his first in depth public interview since...
16 April 2021
From: Breaking News

There’s been a drop of no less than 16,000 in the number of physical viewings over the past year thanks to just...
07 April 2021
From: Breaking News

We are just over one year on from the day our lives truly changed, when the UK went into its first...
03 April 2021
From: Features

A company in the German Axel Springer publishing empire - which also invested in Purplebricks in the past - has put...
31 March 2021
From: Breaking News

As you’ll know by now, I like to use the Natter to shine a light on independent agents doing things a...
27 March 2021
From: Features

Later this year, on October 22, the ESTAS 2021 will take place in London. The glittering ceremony will welcome property professionals...
17 March 2021
From: Features

Rightmove has promised to keep its restrictions on access to Rightmove Plus under review - and says it’s aiming to help...
12 March 2021
From: Breaking News

Recently I heard the stat that over 50% of property is sold with the second agent, which was backed up by...
10 March 2021
From: Features

Propertymark has set out a four point strategy for the future of the organisation. The body - which encompasses the National Association...
09 March 2021
From: Breaking News

A panel of estate agents recently participated in a webinar to discuss the benefits of livestream open house viewings. The webinar, part...
06 March 2021
From: Features

An independent agency has announced the opening of another office in what it calls a vote of confidence for the local housing...
04 March 2021
From: Breaking News

Fundamental changes to the way in which agents can work were shown at the online launch of Lifesycle 2 by Iceberg...
04 March 2021
From: Breaking News

When I joined Zoopla, I took the same approach that I always take whenever I enter a new sector: I was...
03 March 2021
From: Features

We know the industry-wide statistic that more than 50% of all vendors end up selling with the second (or sometimes third)...
24 February 2021
From: Features

Estate agents quitting companies and setting up on their own will prosper only by tapping into the most appropriate level of...
17 February 2021
From: Breaking News

Two mothers have launched a new estate agency using a virtual office - and they have overcome personal challenges to achieve their...
16 February 2021
From: Breaking News

The biggest awards in the residential property sector, The ESTAS, has confirmed an autumn date for its main 2021 event. Traditionally the...
09 February 2021
From: Breaking News

Who are you and what does it say on your business card? I am the General Manager of Ravensworth, which is what...
28 January 2021
From: 60 Second Interview

A PropTech firm claims its new interactive property reports are “the most comprehensive on any UK property” and reduce the need...
18 January 2021
From: Breaking News

Propertymark, the overarching body aiming to bring five different associations (ARLA, NAEA, NAVA, ICBA and APIP) into a single brand, was...
16 January 2021
From: Features

A trade body has called on House Secretary Robert Jenrick to intervene over the growing problem of delays in councils providing...
05 January 2021
From: Breaking News

At the start of December 2020, a select handful of agents attended a private online event to see the latest news...
23 December 2020
From: Breaking News

OnTheMarket is to undergo a revamp under its new chief executive, former Foxtons agent Jason Tebb - who has been given...
15 December 2020
From: Breaking News

Buyer feedback is a key resource for agents who want to keep on top of market changes and so handle vendors’...
09 December 2020
From: Breaking News

Welcome to part three of our ongoing series on local independent agents, as we seek to give this all-important part of...
05 December 2020
From: Features

Over 100 Zoopla member branches have signed up to the Modern Method of Auction system offered via the portal. Over the summer Zoopla...
03 December 2020
From: Breaking News

Purplebricks founder Michael Bruce has batted away a stinging attack on him made by allAgents, a review website. allAgents has set up...
02 December 2020
From: Breaking News

As what now seems like a common occurrence everything has changed again since I last sat down to write about the...
28 November 2020
From: Features

Rezi’s integration with Zapier has transformed the way in which estate agents can now save time, money and resource. Agents are...
27 November 2020
From: Sponsored Content

It’s no secret that the recent pandemic has forced more businesses to operate remotely, but the shift for estate agents has...
18 November 2020
From: Features

Firstly, let’s get the obvious out of the way. Lockdown 2, as it’s being known, is now with us, but fortunately...
07 November 2020
From: Features

The ESTAS awards service and the Agents Together foundation are entering into a partnership. That means all ESTAS customer agents will be...
02 November 2020
From: Breaking News

Here at The ValPal Network, we know that there are other options available when considering to use a valuation tool, so...
27 October 2020
From: PropTech & Innovation

The latest agency recruits for online firm easyProperty are batting for the company in more ways than one - they are...
15 October 2020
From: Breaking News

We all know that people can’t move to a new house without going through the Conveyancing process. However, with that said,...
14 October 2020
From: Sponsored Content

A new Proptech platform is launching next month with claims it will “up-end the way agents do business” and that it will...
13 October 2020
From: Breaking News

The pandemic and the way the government has reacted to the private rental sector (PRS) has got me thinking about the...
19 September 2020
From: Features

With the high street open again, and the Chancellor’s temporary stamp duty holiday helping to stimulate the market, estate and letting...
19 September 2020
From: Features

The portal set up by Purplebricks founders Michael and Kenny Bruce has revealed it's recruited Rightmove and Zoopla personnel and intends...
09 September 2020
From: Breaking News

The National Association of Estate Agents is inviting members to join a panel reviewing new PropTech produced as a result of...
09 September 2020
From: Breaking News

A self-employed agent has gone public to lavish praise on the mentoring scheme which is part of the Agents Together charity. Cameron Carter,...
03 September 2020
From: Breaking News

One of Countrywide’s biggest shareholders has written a second letter to the company to demand bold action to save the agency...
19 August 2020
From: Breaking News

Earlier this month, it was revealed that property industry bodies have joined a new Code of Practice Steering Group to enact...
25 July 2020
From: Features

Conferences, events and awards dinners are a hugely important part of the property calendar, bringing the great and the good of...
18 July 2020
From: Features

Emma Vigus, managing director of sales progression platform mio, in discussion with key suppliers in the residential property industry on operating...
18 July 2020
From: Features

With stamp duty cuts and 90% mortgages on their way back, anyone could think the housing market was about to go...
15 July 2020
From: Breaking News

The founder of Purplebricks, Michael Bruce, has this morning revealed his new project to be called Launch B - and he...
14 July 2020
From: Breaking News

They are the names we hear about often, pushing for this or seeking clarifications on that. They are the representatives of...
04 July 2020
From: Features

A new estate agency Code of Practice is to be written by a group set up by the Royal Institution of Chartered...
01 July 2020
From: Breaking News

Homesearch, the long-awaited new free-to-list portal, launches today with a string of testimonials from supportive estate agents. The new portal announced at...
01 July 2020
From: Breaking News

A senior property lawyer is to set up a franchise agency which he describes as embracing the best of the High...
02 June 2020
From: Breaking News

Arguments over the alleged gaming of reviews by and for some estate agencies have waged ferociously in recent years, and now...
02 June 2020
From: Breaking News

Last week was Mental Health Awareness Week, and there is a great deal of positive things to be said about a...
30 May 2020
From: Features

A mystery group, believed to consist of high-level former agents and suppliers, is asking the industry for its feedback on current...
29 May 2020
From: Breaking News

The fast-growing trade group for independent estate agents has launched a partnership with the soon-to-launch Homesearch portal. Of the various free-to-list portals...
22 May 2020
From: Breaking News

Who are you? I’m Craig Fenner, a Customer Success Director at Feefo. I work directly with Feefo’s Enterprise clients to ensure they...
14 May 2020
From: 60 Second Interview

Over the past few weeks, estate agents have been forced to close high street branches and adapt to working from home,...
14 May 2020
From: Sponsored Content

Foxtons - which has recently closed branches and furloughed staff - has described a shareholder rebellion over senior management bonuses and pay...
14 May 2020
From: Breaking News

The fallout from Covid-19 has hit everyone hard. With breaking news today that agents are able to look at how to...
13 May 2020
From: Features

Zoopla is launching a series of Skills Sessions to support agents through the Coronavirus crisis. The sessions are free to join and...
05 May 2020
From: Breaking News

Kerfuffle is the first property-related review site in the world to offer agents the ability to post video reviews on supplier...
27 April 2020
From: Breaking News

The last five years have seen unprecedented changes to the property market and agents and their clients have never faced such...
15 April 2020
From: Features

Hello - we hope you had as good an Easter as possible in these unusual circumstances, and welcome back to work. Now...
14 April 2020
From: Breaking News

The government has been called upon by one of the industry’s most respected bodies to announce a stamp duty holiday to...
09 April 2020
From: Breaking News

We all know how stressful buying a home is, whether it’s your very first step onto the ladder or your final...
18 March 2020
From: Features

Hello and as it’s Monday it’s PJT Day - and there are plenty of people moving jobs in our industry even...
16 March 2020
From: Breaking News

Sales in February grew, for the third consecutive month, according to the latest market snapshot from the Royal Institution of Chartered...
12 March 2020
From: Breaking News

There’s been another shortlist announced for The ESTAS 2020 - this time for the best suppliers to the estate and letting...
11 March 2020
From: Breaking News

The ESTAS today reveals its shortlist for the 2020 Awards which includes the Zoopla Xcellence Award - a special category that celebrates...
04 March 2020
From: Breaking News

The property management industry is evolving at a rapid pace, thanks almost entirely to the rise in PropTech. Hundreds, if not thousands...
26 February 2020
From: Features
17 February 2020
From: Breaking News

For several years the regular monthly RICS market snapshot has made depressing reading - now, for there second month in a...
13 February 2020
From: Breaking News

Agents now have only seven days to complete a referral fees survey, announced late on Friday by Trading Standards and The...
10 February 2020
From: Breaking News

Now we’re well into the second month of the year, we have reached a crucial point in the ongoing plans to...
08 February 2020
From: Features

The National Trading Standards Estate & Letting Agency Team and The Property Ombudsman have launched an urgent survey to assess awareness...
07 February 2020
From: Breaking News

It’s back - the five-a-side football tournament which made its debut last year with teams from the property sector makes a welcome return...
30 January 2020
From: Breaking News

Understanding the customer journey plays a huge role in the success of any estate agent. From that very first viewing right through...
29 January 2020
From: Features

Property portals generate revenue from estate agents regardless of the outcome of the transaction. This relationship has resulted in a fundamental...
25 January 2020
From: Features

Estate Agent Today understands that the fast-growing Federation of Independent Agents’ trade group has announced a new partnership - this time...
20 January 2020
From: Breaking News

A senior regional estate agent says the appliance of PropTech has helped his company streamline communications, reduce sales times, and generate...
30 December 2019
From: Breaking News

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...
14 December 2019
From: Features
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The Australian agent is a very different beast to his or her British counterpart - and it’s not just because we...
06 December 2019
From: Features
Who are you and what does it say on your business card? My name is Mark Hinkins and I’m a Sales Consultant...
02 December 2019
From: 60 Second Interview

Here at sales progression and communication tool mio, we recently caught up with Sarah Edmundson, co-director of The AllStars Group, the...
30 November 2019
From: Features

A new app is being launched which allows agents to gauge possible interest in a property before it is formally put...
28 November 2019
From: Breaking News

Homesearch, the data service which launched this year as free-to-use with a subscription model launching in 2020, has announced it’s introducing...
28 November 2019
From: Breaking News

A survey conducted by Estate Agent Today suggests there is huge anger from agencies against Rightmove in particular for its fees. On...
19 November 2019
From: Breaking News

This morning’s new market snapshot from the Royal Institution of Chartered Surveyors confirms the worst - that the market is in...
14 November 2019
From: Breaking News

KPMG published its Global PropTech Survey 2019 last week with the title: Is your digital future in the right hands? Interesting question:...
13 November 2019
From: Breaking News

ESTAS, the national customer service award scheme which recognises estate and letting agents, conveyancers and mortgage advisors, has now fully launched...
12 November 2019
From: Breaking News

The Australian agent is a very different beast to his or her British counterpart - no surprises there. And it’s not...
29 October 2019
From: Sponsored Content

An estate agency says it has produced technology allowing clients to track the precise whereabouts of their estate agent when he...
22 October 2019
From: Breaking News

Yopa – launched in 2015 as part of the new breed of hybrid operators seeking to shake up the industry –...
19 October 2019
From: Features

A service has launched for estate and letting agents to copy and paste a widget into online advertisements free of charge. It...
17 October 2019
From: Breaking News

A relatively new company which signs up vendors and then effectively sub-contracts their sales to strongly-performing local estate agents says it...
15 October 2019
From: Breaking News

The estate and letting agencies which have provided the most consistent levels of high customer service are to be recognised with...
08 October 2019
From: Breaking News

Property portal OnTheMarket has thrown down the challenge to Rightmove by launching two new features for its listing agents. The first, Market...
07 October 2019
From: Breaking News

There’s no doubt that we live in politically charged times and every day appears to bring something new to the ‘party’. For...
05 October 2019
From: Features

I want to take the time this week to talk about PropTech startups and how they can often be seen to...
02 October 2019
From: Breaking News

The tech publication WIRED has conducted an in-depth analysis of Purplebricks’ reviews on the Trustpilot site and suggests the agency may...
26 September 2019
From: Breaking News

A company operating the controversial Modern Method of Auction says it is trying to improve the sector’s image after a series...
30 August 2019
From: Breaking News

Who are you and what does it say on your business card? Phil Smith - mio Account manager What is mio and what does...
19 August 2019
From: 60 Second Interview

Is this the ultimate in accountability or a desperate bid to win back public support for a company damaged by the...
14 August 2019
From: Breaking News

One of the agencies most active in the creation of OnTheMarket is trialling a return to listing on Zoopla after an...
08 August 2019
From: Breaking News

The latest survey from the Royal Institution of Chartered Surveyors suggests that last month’s optimistic assessment of the housing market has...
08 August 2019
From: Breaking News

Who are you and what does it say on your business card? Eric Woodhams F.N.A.E.A. mio Account Manager What is mio and what...
26 July 2019
From: 60 Second Interview

Welcome to this week’s ADC…and what a week it’s been. Politics? No, hot air of a different kind - the weather. Yet...
26 July 2019
From: Breaking News

With this summer marking forty years since Margaret Thatcher came to power, her legacy continues to invoke both celebration and consternation...
06 July 2019
From: Features

In the second part of my exploration of startups, I talk to a number of people with lived experience of creating...
29 June 2019
From: Features

Hello - it’s that time of the week again when we celebrate the agency industry’s fantastic fund-raising. We were delighted that our...
31 May 2019
From: Breaking News

Earlier this month we celebrated the 16th annual ESTAS Awards, once again hosted by TV property expert Phil Spencer. The glittering ceremony...
25 May 2019
From: Features

Zoopla is today unveiling what it calls “a new direction” for its software division and the creation of “market-leading agency CRM...
23 May 2019
From: Breaking News

In recent weeks our campaign to replace leasehold with commonhold has continued to gather momentum both in the press and across...
02 May 2019
From: Breaking News

Experienced sales trainer Boyd Mayover, co-founder of Sales Doctors, explains how agents can overcome price objectives, impress prospective clients and offer...
10 April 2019
From: Features

The leasehold scandal has received plenty of press coverage, with horror stories of people living in homes that are impossible to...
06 April 2019
From: Features

The final - and some say most prestigious - shortlist for this year’s ESTAS awards has been revealed. The People Awards, sponsored...
04 April 2019
From: Breaking News

Purplebricks’ and Foxtons’ apparent success on Trustpilot have come under scrutiny in a Times newspaper analysis of the review platform. The Times’...
22 March 2019
From: Breaking News

In another bid to take on Rightmove, OnTheMarket is introducing a new range of advertising products which will enable agents to...
19 March 2019
From: Breaking News

The easyProperty online agency has abandoned an across-the-board fee structure, allowing its licensee agents to charge what they like. “Each local market is unique...
13 March 2019
From: Breaking News

The best suppliers to the estate and letting agent sector for customer service have been announced by the ESTAS in the...
13 March 2019
From: Breaking News

The Property Ombudsman has issued new guidance over what it calls “a growing issue” - that is, disputes over dual fees. TPO...
11 March 2019
From: Breaking News

The ESTAS has released details of those agents and suppliers to the industry who have been shortlisted for the most prestigious...
08 March 2019
From: Breaking News

Rightmove is undertaking an investigation into a PropTech app that has tried to list private sales on the portal. The perhaps-ironically named...
07 March 2019
From: Breaking News

Here’s an unusual story, describing the work of one of Purplebricks’ Local Property Experts who was with the company for around...
04 March 2019
From: Breaking News

When you recruit a new member of staff, training should be one of your main priorities. After initial training, ongoing training and...
02 March 2019
From: Features

A poster advertising shared ownership, promoting homes from a housing association, has been banned by the Advertising Standards Authority. The poster, for...
20 February 2019
From: Breaking News

Estate agents and property firms are being invited to take part in the inaugural Property & Construction leg of an event...
19 February 2019
From: Breaking News

The head of an online agency has accused the National Association of Estate Agents’ conference of being “a sea of old...
18 February 2019
From: Breaking News

Customer experience (CX) will largely determine the future of estate agency in the UK. This is now a key battleground for...
06 February 2019
From: Features

Purchasing a property. It’s a key life goal that so many Millennials aspire to - yet one that has become frustratingly...
02 February 2019
From: Features

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...
19 January 2019
From: Features

Even with 2019 well underway, letting agents need to keep refining their long-term goals and business targets. For agencies with a...
12 January 2019
From: Features

Are you a real Doctor? Not in the conventional sense no, sorry to disappoint! I’m Tom Durrant and I’m the Creative Director...
09 January 2019
From: 60 Second Interview

There are only a few days left for agents, brokers and suppliers to enter the ESTAS 2019 - closing date is...
18 December 2018
From: Breaking News

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...
15 December 2018
From: Features

A Newcastle-based property company says it has acquired the listings of Emoov and Tepilo. It has emailed and texted vendors to say...
13 December 2018
From: Breaking News

The UK renting demographic is diversifying at a rapid pace. While the current market poses many challenges for traditional letting agents,...
05 December 2018
From: Features

Investment platform Crowdcube has told Estate Agent Today that defunct online estate agency Emoov revised down its company valuation from £104m...
05 December 2018
From: Breaking News

With portal rivalry hotting up again, Zoopla has announced that with immediate effect it’s removing all non-property related adverts from all...
04 December 2018
From: Breaking News

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...
14 November 2018
From: Features

I remember renting flats when I was a 25-year-old negotiator at Foxtons. Many of you will remember my love for the...
14 November 2018
From: Breaking News

Agents may sometimes have a tense relationship with conveyancers but admit it - when our legal colleagues are good, they are...
01 November 2018
From: Breaking News

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...
20 October 2018
From: Features

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...
13 October 2018
From: Features

More than half of home owners now use online reviews to choose their estate agent when putting their property on the...
10 October 2018
From: Features

Last week, the first of a new kind of industry event took place; an open debate between agents and PropTech suppliers. Strong...
03 October 2018
From: Breaking News

Who are you and what does it say on your business card? Marco Ferrara, Director of Tili What is Tili and what does...
26 September 2018
From: 60 Second Interview

Tili does all the work to deliver a smooth home move for customers and income for agents. An innovative and easy to...
17 September 2018
From: Sponsored Content

Some 175,000 pieces of data relating to service in the conveyancing sector have been provided by 7,000 consumers for the second annual Conveyancer Awards...
06 September 2018
From: Breaking News

For too long the private rented sector has been complacent towards customer satisfaction. In the changing rental landscape, the smartest letting...
25 August 2018
From: Features

OnTheMarket has seen another increase in listings to more than 10,500 offices, but it is repeating a warning that its free...
24 August 2018
From: Breaking News

After gaining my MBA qualification from Edinburgh Business School in 2005, I took careful consideration over my career moves and prospective...
22 August 2018
From: Features

A PropTech firm has adopted the unusual position of claiming some agencies deliberately over-value properties in a bid to win instructions. Agent...
14 August 2018
From: Breaking News

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...
11 August 2018
From: Features

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...
11 August 2018
From: Features

It’s holiday time: schools have broken up, quite a few estate agents are taking time off, and the MPs are in...
28 July 2018
From: Features

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...
25 July 2018
From: Features

Renting has long been characterised as a stepping stone onto the housing ladder for the younger generations. But in recent years,...
07 July 2018
From: Features

A survey shows only 18 per cent of vendors favour reviews over personal recommendations when it comes to choosing an estate...
25 June 2018
From: Breaking News
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To say this is a turbulent time for UK politics would be something of an understatement. As I write, the Brexit...
23 June 2018
From: Features

Is there really any true value to an estate agent in our current climate? Will there be a role for traditional agents...
06 June 2018
From: Breaking News

As the process of making buying and selling more transparent continues to gather pace, the body that regulates conveyancers says it...
05 June 2018
From: Breaking News

Firstly, my sincere apologies - it has now been over a month since my last PropTech blog, doesn’t time fly! In the...
26 May 2018
From: Features

That’s it. I’ve given up. The lull has continued and it’s becoming quite a bore. The price drop hasn’t worked. The revamped...
16 May 2018
From: Breaking News

Today is the day. 1,600 people will gather in London for FUTURE: PropTech, an event I have supported when there were...
02 May 2018
From: Breaking News

The final winners’ list for this year’s ESTAS Awards has just been published with the ‘Best In County’ agents named -...
26 April 2018
From: Breaking News

I have total transparency. I love that. I know how the portals are doing, I know how many people are clicking on...
25 April 2018
From: Breaking News

The assessment by an investment consultancy that Purplebricks sells some 76 per cent of the homes it lists may have made...
20 April 2018
From: Breaking News

Just like that, the Easter Bank Holiday has come and gone and I find myself now looking ahead to the Summer. The...
07 April 2018
From: Features

The first-ever ‘digital mortgage’ deed has been lodged at HM Land Registry, for a property at Rotherhithe in London. Coventry Building Society...
05 April 2018
From: Breaking News

For part two of the 'Day in the life of' series, I spoke to Peter Kavanagh, who first joined Romans in...
24 March 2018
From: Features

Three weeks has flown by (I missed an early deadline last week - apologies) and I find myself writing the next...
24 March 2018
From: Features

The ESTAS has announced its final and, to many, its most prestigious shortlist for this year’s awards - a special category...
23 March 2018
From: Breaking News

In the first of an ongoing series exploring the people who make the property industry tick, I catch up with James...
10 March 2018
From: Features

The provider of an automated valuation system has introduced a new feature to allow agents to amend the valuation if there...
06 March 2018
From: Breaking News

Firstly, a huge thanks to everyone who shared and commented on my first blog and for all those that emailed me...
03 March 2018
From: Features

The ESTAS Group has revealed the agencies, suppliers and other property companies shortlisted for its 2018 Estate & Letting Agent Awards. The...
01 March 2018
From: Breaking News

“Are we there yet?” In the same way that these words can drive you to distraction (any parent who has endured the...
17 February 2018
From: Features

PropTech has been the industry soundbite for the last couple of years. For many of my fellow agents, I think it’s one...
17 February 2018
From: Features
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PayProp had an exceedingly good 2017, enjoying excellent growth in client numbers, new regions – and, best of all, our customers’...
02 February 2018
From: Sponsored Content

The ESTAS Group has announced that it now accepts Feefo reviews as part of its agency awards process. The ESTAS Group’s Estate...
01 February 2018
From: Breaking News

The ESTAS Group has announced record entries for its 2018 estate and letting agents awards. The national award scheme - which recognises...
25 January 2018
From: Breaking News

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...
06 January 2018
From: Features

Purplebricks has responded to the review website AllAgents which recently reinstated some disputed reviews - but there appears no threat of...
19 December 2017
From: Breaking News

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...
01 December 2017
From: Breaking News

Hybrid agency Purplebricks and website allAgents have failed in their bid to reach agreement over the accuracy and source of a...
30 November 2017
From: Breaking News

A firm which offers a white-labelled online estate agency platform which can be used by otherwise-traditional agencies to provide a Purplebricks-style...
20 November 2017
From: Breaking News

Three hundred of the UK’s top conveyancers have celebrated the success of the industry at the first ever ESTAS Conveyancer Awards. The...
26 October 2017
From: Breaking News

Angels Media and a property technology consultancy are joining forces to conduct the first-ever survey into how agents and other property...
09 October 2017
From: Breaking News

A senior figure in Countrywide’s management team is to explain the troubled group’s benefits policy to a conference of other employers. Neil...
09 October 2017
From: Breaking News

The vast majority of sellers surveyed by a consumer group say rapport with branch staff in a locally-based office is important...
29 September 2017
From: Breaking News

There is growing concern that online agents who do not chase-up on behalf of clients are leading to delays and fall-throughs...
25 September 2017
From: Breaking News

The Guild of Property Professionals has launched a partnership with the ESTAS Group, which runs the customer feedback platform and customer...
13 September 2017
From: Breaking News

An online platform that allows the public to compare the services and fees of traditional estate agents in their areas has...
12 September 2017
From: Breaking News

Jackson-Stops & Staff is undergoing a rebrand including the creation of a snappier title - it’s just Jackson-Stops now - as...
01 September 2017
From: Breaking News

No one can say Agents’ Mutual has failed to provoke debate within the industry. The project was the centre of fierce argument...
11 August 2017
From: Breaking News

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...
03 August 2017
From: Breaking News

Foxtons has reported its half-year figures for the six months to the end of June and, as expected, they show how...
27 July 2017
From: Breaking News

Being a leading world-class city comes at a price – they are the most expensive for occupiers and the most lucrative...
14 July 2017
From: Features

The troubled trade group Charter for Independent Estate and Letting Agents - which has suggested it may not have enough support...
03 July 2017
From: Breaking News

Entries for the new ESTAS Conveyancing Awards are now open and you have just over a month to get nominations in...
29 June 2017
From: Breaking News

A study using ‘eye-tracking’ technology has revealed what prospective buyers pay most attention to during viewings and shows critical differences between...
20 June 2017
From: Breaking News

The popularity of property auctions in the UK has increased enormously in recent years, supported by popular TV shows such as...
17 June 2017
From: Features

The Advertising Standards Authority (ASA) has upheld a complaint made against hybrid estate agency Pink and Cow. The Portsmouth-based firm claimed on...
07 June 2017
From: Breaking News

Spicerhaart has launched what it calls a talent acquisition team to recruit new agents to the group’s range of brands, as...
05 June 2017
From: Breaking News

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...
27 May 2017
From: Features

The best estate and letting agents in the UK were recognised at the prestigious ESTAS luncheon and ceremony, which was held...
20 May 2017
From: Features

A company which last month launched a service which it claims allows High Street estate agents to compete with online and...
18 May 2017
From: Breaking News

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...
29 April 2017
From: Features

One of the biggest days of the year for agents takes place just two weeks tomorrow when The ESTAS take place...
27 April 2017
From: Breaking News

Legal Eye has been announced as the latest organisation to support the new customer service awards for the conveyancing sector launch...
18 April 2017
From: Breaking News

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...
13 April 2017
From: Sponsored Content

In this Natter we have an exclusive interview with David Cox, CEO of ARLA Propertymark and one of the best-known figures...
08 April 2017
From: Features

The results of a survey conducted by the Home Builders Federation has been attacked by consumer group, the HomeOwners Alliance. For over...
04 April 2017
From: Breaking News

The publication of our Strategic Plan, ‘Building the framework for the future’, met with an anticipated degree of positive and not-so-positive...
01 April 2017
From: Features

One of the most sought-after tools in a marketing armoury is something that money can’t buy. Word-of-mouth recommendations. We are far...
17 March 2017
From: Sponsored Content

The ESTAS has announced its final - and to some its most prestigious - shortlist for this year’s awards. The People...
16 March 2017
From: Breaking News

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...
14 March 2017
From: Breaking News

The ESTAS Group has revealed the shortlist for its 2017 awards - and has announced that this year has seen a...
01 March 2017
From: Breaking News

The housing market has not been short of a White Paper over the last few months, and while you might just...
25 February 2017
From: Features

1) Who are you? Kevin Ward – Director and founder of Agentlocator.co.uk 2) For those not familiar with Agent Locator, can you explain...
16 February 2017
From: 60 Second Interview

Reapit, the provider of CRM software to much of the estate agency industry, has become one of the partners for the...
31 January 2017
From: Breaking News

The Keller Williams franchise agency, one of the largest in the world, is relaunching in the UK on Wednesday with the...
30 January 2017
From: Breaking News

They say you can prove anything with statistics, and 115% of the time I suspect they’re right – that was an...
21 January 2017
From: Features

1.For those who are not familiar with Properstar yet, how would you summarise your services? Properstar is an online portal that helps...
16 January 2017
From: 60 Second Interview

A post-Christmas treat this week, as I carry out a Q & A with one of the leading figures in property,...
14 January 2017
From: Features

Peter Rollings, the well-known former managing director of Foxtons, has taken a stake in Viewber, the recently-launched outsourced viewing service. Viewber allows...
12 January 2017
From: Breaking News

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...
14 December 2016
From: Breaking News

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews. Amazon, amongst...
03 December 2016
From: Features

What does it say on your business card? Rajeev Nayyar, Managing Director of Fixflo We’re here to talk about your new product,...
15 November 2016
From: 60 Second Interview

The ESTAS, the unique customer feedback and awards scheme for estate and letting agents and other sectors of the property industry,...
10 November 2016
From: Breaking News

The Guild of Professional Estate Agents has followed in the steps on the ESTAS awards by linking up with a reviews and...
09 November 2016
From: Breaking News

A new app is being launched allowing agents to provide vendors with feedback directly from buyers who have seen their properties. The...
01 November 2016
From: Breaking News

All estate and letting agents now have a website – but just how effective is yours? Your 'virtual shop window' is now...
31 October 2016
From: Sponsored Content

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...
22 October 2016
From: Features

Connells Group is to continue with its experimental ‘live chat’ facility on its website after seeing a significant rise in valuation bookings...
19 October 2016
From: Breaking News

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...
12 October 2016
From: Breaking News

When marketing a property for sale, there are a number of attributes that buyers and sellers today expect ‘as standard’, but...
23 September 2016
From: Features

An eleven-branch estate agency has announced that it will stop listing with OnTheMarket and is returning to Zoopla Property Group (ZPG). Howard...
23 September 2016
From: Breaking News
The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...
13 September 2016
From: Sponsored Content

Estate Agents may say they are different. They may even believe they are different. But, the perception of many vendors is that...
19 August 2016
From: Features

As promised, this week’s Natter is dedicated to a question and answer session with Peter Brodnicki, the man who has been...
22 July 2016
From: Features

A client recently told me how much their estate agency spends on advertising and marketing every year. It wasn’t pennies, and even...
22 July 2016
From: Features

With more house-hunters than ever now starting their search for a new home by typically looking online on one of the major...
17 June 2016
From: Features

No Letting Go have won Bronze at the Lettings Agency of the Year 2016 Awards. They have been accredited with the Bronze...
17 June 2016
From: Sponsored Content

It’s nearly June – June! – already. Seriously, where has this year gone? This means summer is nearly upon us, with a...
27 May 2016
From: Features

In this business you get used to dealing with regular customer and third-party feedback, input, and (occasionally) complaints. Much like the agency market...
13 May 2016
From: Features

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...
10 May 2016
From: Features

One of the founders of online agency Purplebricks says his aim is for the firm to become the "first choice" for...
04 May 2016
From: Breaking News

Winners’ reactions and views from a fantastic day of celebration! The Kings Group scooped the gold award for Best Estate Agent in...
25 April 2016
From: Features

The People Awards, which honour the very best individuals in residential agency for 2016, are one of the highest accolades any...
20 April 2016
From: Features

The organisers of The ESTAS 2016 have issued a guide to the event, which takes place in a week’s time in...
08 April 2016
From: Breaking News

The shortlist for the final - and possibly most significant - category of this year's ESTAS has been announced. The People Awards...
21 March 2016
From: Breaking News

The days are getting longer, the sun is starting to appear on a more regular basis, Easter is just around the...
18 March 2016
From: Features

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...
12 March 2016
From: Features

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...
07 March 2016
From: Sponsored Content

Training or as I prefer to call it team development is something every managing director or owner I meet says is...
04 March 2016
From: Features

A record 30,000 surveys have been submitted to the organisers of The ESTAS awards on the performance of estate and letting...
01 March 2016
From: Breaking News

London estate agency Douglas & Gordon, one of the firms which founded Agents’ Mutual, has launched a new website with a...
01 March 2016
From: Breaking News

At 29, I'm Romans’ youngest senior manager. Last year I was promoted to a regional management position and I now oversee...
27 February 2016
From: Features

Agents’ Mutual, the parent company of OnTheMarket, has released another testimonial from one of its directors striking the same tone as...
18 February 2016
From: Breaking News

Who are you? Steve Gosney. What does it say on your business card? Managing Director of Kremer Signs. How long has Kremer Signs...
27 January 2016
From: 60 Second Interview

In January readers of Estate Agent Today and Letting Agent Today were given the opportunity to give their views on proposed...
25 January 2016
From: Features

next2buy Property Retailers has scooped the September ESTAS Estate Agent of the Month title. The Tyne & Wear based agency won...
19 October 2015
From: Breaking News

The Advertising Standards Authority has banned an advertisement by estate agency Redman Casey accusing it of misleading statements over customer recommendations...
16 September 2015
From: Breaking News

Like many people these days I rarely make a significant purchase without first checking out online reviews. Whether it’s for a...
04 September 2015
From: Features

A director of London agency Sterling De Vere has rewarded one of the firm's top sales managers with a Maserati worth...
26 August 2015
From: Breaking News

It’s always interesting when Which? produces a report that includes estate agency. It asked 1,990 people their views on buying and selling...
21 August 2015
From: Features

The ESTAS, the longest and largest awards ceremony in the residential agency industry, has outgrown its old venue and is moving...
24 July 2015
From: Breaking News

The National Trading Standards Estate Agency Team has prepared a draft of revised guidelines on property sales, to replace the old...
14 July 2015
From: Breaking News

The rising phenomenon of agent-rating and review websites is a topic that seems to have caused considerable division and controversy among...
10 July 2015
From: Features

The first step is making a commitment to providing good customer service. Then sign up to AgentTracker and we’ll get you...
02 July 2015
From: Sponsored Content

Another week, another set of heroes. We love honouring the agents who work for good causes, and if you do the...
26 June 2015
From: Breaking News

Agent Tracker has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme...
25 June 2015
From: Sponsored Content

The ESTAS are more than the biggest and most prestigious awards in the industry. They are a management information service, marketing...
12 June 2015
From: Video Articles

Q: What does it say on your business card? The support network for quality agents Q: Who is Agent Tracker? Agent Tracker...
10 June 2015
From: 60 Second Interview

The ESTAS has announced the winner of the first ever Agent of the Month award. Southend agent 1st Call Sales & Lettings...
04 June 2015
From: Breaking News

So spring has sprung and the Hare is on the loose. After a very long gestation period, the Veyo leveret has...