Archive

The head of an online agency has accused the National Association of Estate Agents’ conference of being “a sea of old...

Customer experience (CX) will largely determine the future of estate agency in the UK. This is now a key battleground for...

Purchasing a property. It’s a key life goal that so many Millennials aspire to - yet one that has become frustratingly...

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

Even with 2019 well underway, letting agents need to keep refining their long-term goals and business targets. For agencies with a...

Are you a real Doctor? Not in the conventional sense no, sorry to disappoint! I’m Tom Durrant and I’m the Creative Director...

There are only a few days left for agents, brokers and suppliers to enter the ESTAS 2019 - closing date is...

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...

A Newcastle-based property company says it has acquired the listings of Emoov and Tepilo. It has emailed and texted vendors to say...

The UK renting demographic is diversifying at a rapid pace. While the current market poses many challenges for traditional letting agents,...

Investment platform Crowdcube has told Estate Agent Today that defunct online estate agency Emoov revised down its company valuation from £104m...

With portal rivalry hotting up again, Zoopla has announced that with immediate effect it’s removing all non-property related adverts from all...

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...

I remember renting flats when I was a 25-year-old negotiator at Foxtons. Many of you will remember my love for the...

Agents may sometimes have a tense relationship with conveyancers but admit it - when our legal colleagues are good, they are...

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

More than half of home owners now use online reviews to choose their estate agent when putting their property on the...

Last week, the first of a new kind of industry event took place; an open debate between agents and PropTech suppliers. Strong...

Who are you and what does it say on your business card? Marco Ferrara, Director of Tili What is Tili and what does...

Tili does all the work to deliver a smooth home move for customers and income for agents. An innovative and easy to...

Some 175,000 pieces of data relating to service in the conveyancing sector have been provided by 7,000 consumers for the second annual Conveyancer Awards...

For too long the private rented sector has been complacent towards customer satisfaction. In the changing rental landscape, the smartest letting...

OnTheMarket has seen another increase in listings to more than 10,500 offices, but it is repeating a warning that its free...

After gaining my MBA qualification from Edinburgh Business School in 2005, I took careful consideration over my career moves and prospective...

A PropTech firm has adopted the unusual position of claiming some agencies deliberately over-value properties in a bid to win instructions. Agent...

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...

It’s holiday time: schools have broken up, quite a few estate agents are taking time off, and the MPs are in...

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...

Renting has long been characterised as a stepping stone onto the housing ladder for the younger generations. But in recent years,...

A survey shows only 18 per cent of vendors favour reviews over personal recommendations when it comes to choosing an estate...

To say this is a turbulent time for UK politics would be something of an understatement. As I write, the Brexit...

Is there really any true value to an estate agent in our current climate? Will there be a role for traditional agents...

As the process of making buying and selling more transparent continues to gather pace, the body that regulates conveyancers says it...

Firstly, my sincere apologies - it has now been over a month since my last PropTech blog, doesn’t time fly!  In the...

That’s it. I’ve given up. The lull has continued and it’s becoming quite a bore.  The price drop hasn’t worked. The revamped...

Today is the day. 1,600 people will gather in London for FUTURE: PropTech, an event I have supported when there were...

The final winners’ list for this year’s ESTAS Awards has just been published with the  ‘Best In County’ agents named -...

I have total transparency. I love that.  I know how the portals are doing, I know how many people are clicking on...

The assessment by an investment consultancy that Purplebricks sells some 76 per cent of the homes it lists may have made...

Just like that, the Easter Bank Holiday has come and gone and I find myself now looking ahead to the Summer.  The...

The first-ever ‘digital mortgage’ deed has been lodged at HM Land Registry, for a property at Rotherhithe in London.  Coventry Building Society...

For part two of the 'Day in the life of' series, I spoke to Peter Kavanagh, who first joined Romans in...

Three weeks has flown by (I missed an early deadline last week - apologies) and I find myself writing the next...

The ESTAS has announced its final and, to many, its most prestigious shortlist for this year’s awards - a special category...

In the first of an ongoing series exploring the people who make the property industry tick, I catch up with James...

The provider of an automated valuation system has introduced a new feature to allow agents to amend the valuation if there...

Firstly, a huge thanks to everyone who shared and commented on my first blog and for all those that emailed me...

The ESTAS Group has revealed the agencies, suppliers and other property companies shortlisted for its 2018 Estate & Letting Agent Awards. The...

“Are we there yet?” In the same way that these words can drive you to distraction (any parent who has endured the...

PropTech has been the industry soundbite for the last couple of years. For many of my fellow agents, I think it’s one...

PayProp had an exceedingly good 2017, enjoying excellent growth in client numbers, new regions – and, best of all, our customers’...

The ESTAS Group has announced that it now accepts Feefo reviews as part of its agency awards process.  The ESTAS Group’s Estate...

The ESTAS Group has announced record entries for its 2018 estate and letting agents awards.  The national award scheme - which recognises...

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...

Purplebricks has responded to the review website AllAgents which recently reinstated some disputed reviews - but there appears no threat of...

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...

Hybrid agency Purplebricks and website allAgents have failed in their bid to reach agreement over the accuracy and source of a...

A firm which offers a white-labelled online estate agency platform which can be used by otherwise-traditional agencies to provide a Purplebricks-style...

Three hundred of the UK’s top conveyancers have celebrated the success of the industry at the first ever ESTAS Conveyancer Awards. The...

Angels Media and a property technology consultancy are joining forces to conduct the first-ever survey into how agents and other property...

A senior figure in Countrywide’s management team is to explain the troubled group’s benefits policy to a conference of other employers. Neil...

The vast majority of sellers surveyed by a consumer group say rapport with branch staff in a locally-based office is important...

There is growing concern that online agents who do not chase-up on behalf of clients are leading to delays and fall-throughs...

The Guild of Property Professionals has launched a partnership with the ESTAS Group, which runs the customer feedback platform and customer...

An online platform that allows the public to compare the services and fees of traditional estate agents in their areas has...

Jackson-Stops & Staff is undergoing a rebrand including the creation of a snappier title - it’s just Jackson-Stops now - as...

No one can say Agents’ Mutual has failed to provoke debate within the industry. The project was the centre of fierce argument...

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

Foxtons has reported its half-year figures for the six months to the end of June and, as expected, they show how...

Being a leading world-class city comes at a price – they are the most expensive for occupiers and the most lucrative...

The troubled trade group Charter for Independent Estate and Letting Agents - which has suggested it may not have enough support...

Entries for the new ESTAS Conveyancing Awards are now open and you have just over a month to get nominations in...

A study using ‘eye-tracking’ technology has revealed what prospective buyers pay most attention to during viewings and shows critical differences between...

The popularity of property auctions in the UK has increased enormously in recent years, supported by popular TV shows such as...

The Advertising Standards Authority (ASA) has upheld a complaint made against hybrid estate agency Pink and Cow. The Portsmouth-based firm claimed on...

Spicerhaart has launched what it calls a talent acquisition team to recruit new agents to the group’s range of brands, as...

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

The best estate and letting agents in the UK were recognised at the prestigious ESTAS luncheon and ceremony, which was held...

A company which last month launched a service which it claims allows High Street estate agents to compete with online and...

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...

One of the biggest days of the year for agents takes place just two weeks tomorrow when The ESTAS take place...

Legal Eye has been announced as the latest organisation to support the new customer service awards for the conveyancing sector launch...

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...

In this Natter we have an exclusive interview with David Cox, CEO of ARLA Propertymark and one of the best-known figures...

The results of a survey conducted by the Home Builders Federation has been attacked by consumer group, the HomeOwners Alliance. For over...

The publication of our Strategic Plan, ‘Building the framework for the future’, met with an anticipated degree of positive and not-so-positive...

One of the most sought-after tools in a marketing armoury is something that money can’t buy. Word-of-mouth recommendations. We are far...

The ESTAS has announced its final - and to some its most prestigious - shortlist for this year’s awards.     The People...

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...

The ESTAS Group has revealed the shortlist for its 2017 awards - and has announced that this year has seen a...

The housing market has not been short of a White Paper over the last few months, and while you might just...

1) Who are you? Kevin Ward – Director and founder of Agentlocator.co.uk 2) For those not familiar with Agent Locator, can you explain...

Reapit, the provider of CRM software to much of the estate agency industry, has become one of the partners for the...

The Keller Williams franchise agency, one of the largest in the world, is relaunching in the UK on Wednesday with the...

They say you can prove anything with statistics, and 115% of the time I suspect they’re right – that was an...

1.For those who are not familiar with Properstar yet, how would you summarise your services? Properstar is an online portal that helps...

A post-Christmas treat this week, as I carry out a Q & A with one of the leading figures in property,...

Peter Rollings, the well-known former managing director of Foxtons, has taken a stake in Viewber, the recently-launched outsourced viewing service.  Viewber allows...

The ESTAS awards have a new main category sponsor - PropTech company OneDome. The OneDome service, launched last month, provides free-to-use information...

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

What does it say on your business card? Rajeev Nayyar, Managing Director of Fixflo We’re here to talk about your new product,...

The ESTAS, the unique customer feedback and awards scheme for estate and letting agents and other sectors of the property industry,...

The Guild of Professional Estate Agents has followed in the steps on the ESTAS awards by linking up with a reviews and...

A new app is being launched allowing agents to provide vendors with feedback directly from buyers who have seen their properties.  The...

All estate and letting agents now have a website – but just how effective is yours? Your 'virtual shop window' is now...

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

Connells Group is to continue with its experimental ‘live chat’ facility on its website after seeing a significant rise in valuation bookings...

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

When marketing a property for sale, there are a number of attributes that buyers and sellers today expect ‘as standard’, but...

An eleven-branch estate agency has announced that it will stop listing with OnTheMarket and is returning to Zoopla Property Group (ZPG). Howard...

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

Estate Agents may say they are different. They may even believe they are different. But, the perception of many vendors is that...

As promised, this week’s Natter is dedicated to a question and answer session with Peter Brodnicki, the man who has been...

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

With more house-hunters than ever now starting their search for a new home by typically looking online on one of the major...

No Letting Go have won Bronze at the Lettings Agency of the Year 2016 Awards.   They have been accredited with the Bronze...

It’s nearly June – June! – already. Seriously, where has this year gone? This means summer is nearly upon us, with a...

In this business you get used to dealing with regular customer and third-party feedback, input, and (occasionally) complaints.  Much like the agency market...

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

One of the founders of online agency Purplebricks says his aim is for the firm to become the "first choice" for...

Winners’ reactions and views from a fantastic day of celebration! The Kings Group scooped the gold award for Best Estate Agent in...

The People Awards, which honour the very best individuals in residential agency for 2016, are one of the highest accolades any...

The organisers of The ESTAS 2016 have issued a guide to the event, which takes place in a week’s time in...

The shortlist for the final - and possibly most significant - category of this year's ESTAS has been announced.  The People Awards...

The days are getting longer, the sun is starting to appear on a more regular basis, Easter is just around the...

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...

Training or as I prefer to call it team development is something every managing director or owner I meet says is...

A record 30,000 surveys have been submitted to the organisers of The ESTAS awards on the performance of estate and letting...

London estate agency Douglas & Gordon, one of the firms which founded Agents’ Mutual, has launched a new website with a...

At 29, I'm Romans’ youngest senior manager. Last year I was promoted to a regional management position and I now oversee...

Agents’ Mutual, the parent company of OnTheMarket, has released another testimonial from one of its directors striking the same tone as...

Who are you? Steve Gosney. What does it say on your business card? Managing Director of Kremer Signs. How long has Kremer Signs...

In January readers of Estate Agent Today and Letting Agent Today were given the opportunity to give their views on proposed...

next2buy Property Retailers has scooped the September ESTAS Estate Agent of the Month title.   The Tyne & Wear based agency won...

The Advertising Standards Authority has banned an advertisement by estate agency Redman Casey accusing it of misleading statements over customer recommendations...

Like many people these days I rarely make a significant purchase without first checking out online reviews.   Whether it’s for a...

A director of London agency Sterling De Vere has rewarded one of the firm's top sales managers with a Maserati worth...

It’s always interesting when Which? produces a report that includes estate agency. It asked 1,990 people their views on buying and selling...

The ESTAS, the longest and largest awards ceremony in the residential agency industry, has outgrown its old venue and is moving...

The National Trading Standards Estate Agency Team has prepared a draft of revised guidelines on property sales, to replace the old...

The rising phenomenon of agent-rating and review websites is a topic that seems to have caused considerable division and controversy among...

The first step is making a commitment to providing good customer service. Then sign up to AgentTracker and we’ll get you...

Another week, another set of heroes. We love honouring the agents who work for good causes, and if you do the...

Agent Tracker has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme...

The ESTAS are more than the biggest and most prestigious awards in the industry. They are a management information service, marketing...

Q: What does it say on your business card?   The support network for quality agents Q: Who is Agent Tracker?   Agent Tracker...

The ESTAS has announced the winner of the first ever Agent of the Month award. Southend agent 1st Call Sales & Lettings...

So spring has sprung and the Hare is on the loose. After a very long gestation period, the Veyo leveret has...

Many thanks to Tim Luckin, director of Mansell McTaggart in East Grinstead for providing a chuckle by sending a snapshot of...