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KEYWORD "Katrine Sporle" - 24 RESULTS
Agents warned to be in a redress scheme for ALL aspects of their work

Estate and letting agents are being urged to check that they are signed up with an approved redress scheme that covers...

25 July 2019

From: Breaking News

Clampdown on agents - Ombudsman to refer more to Trading Standards

The Property Ombudsman will in future refer more estate agents to the National Trading Standards Estate and Letting Agent Team if...

11 July 2019

From: Breaking News

Becky Howes, Account Manager of mio

  Who are you and what does it say on your business card?             Becky Howes, mio Account Manager What...

05 July 2019

From: 60 Second Interview

Compliance clampdown on Referral Fees and Modern Method of Auction

The Property Ombudsman says its members must in future disclose referral fees in a bid to make previously-hidden costs open and...

24 May 2019

From: Breaking News

Complaints against agents on the rise, says Property Ombudsman

The Property Ombudsman (TPO) has released its annual report for 2018, showing a 16% rise in the number of complaints made...

08 May 2019

From: Breaking News

Agency reform chief to speak at The Property Ombudsman conference

The Property Ombudsman’s annual conference is to hear from the chair of the government’s ‘Property Agents Working Group’ - just days...

07 February 2019

From: Breaking News

Property Natter: will the real Housing Minister please stand up?

Kit Malthouse has been making headlines this week, but – in keeping with his tenure as Housing Minister so far -...

02 February 2019

From: Features

Review – what did we learn from the Guild Conference?

Alongside hundreds of agents and suppliers, I recently attended the Guild of Property Professionals’ annual conference. As ever, it was a great...

26 January 2019

From: Features

Buying process reform guru to speak at The Guild conference panel

The man who is leading the government’s efforts to reform the house buying process will be one of the speaker at...

08 January 2019

From: Breaking News

Ombudsman calls for new build homes to be included in consumer redress

The Property Ombudsman has urged the government to bring the new homes build sector under consumer redress. New builds are not currently...

10 September 2018

From: Breaking News

TPO announces key changes as membership nears 20,000

The Property Ombudsman scheme (TPO) has announced a series of changes to both its board and internal processes. The organisation has also...

06 September 2018

From: Breaking News

Ombudsman: fewer complaints about sales but lettings disputes soar

The Property Ombudsman has issued its annual report for 2017 and there’s good news for the estate agency side of the...

17 May 2018

From: Breaking News

Ombudsman to hold Rightmove webinar as redress race hots up

The Property Ombudsman, Katrine Sporle, is to hold a briefing on the government’s redress reform on Wednesday - five days before...

09 April 2018

From: Breaking News

Ombudsmen get ready to slug it out for dominance

Have you noticed a new turf war going on on the fringes of the agency world? It’s not a high-profile battle like...

17 March 2018

From: Features

TPO integrates live chat to handle online consumer complaints

The Property Ombudsman Scheme (TPO) has partnered with Yomdel to provide a 24/7 live chat service.  Consumers can now seek 'independent dispute...

04 September 2017

From: Breaking News

Ombudsman warns that expelled agency may be trading illegally

The Property Ombudsman has expelled a London lettings and estate agency for a year and is warning that the firm may...

23 August 2017

From: Breaking News

Big rise in complaints and compensation says The Property Ombudsman

The Property Ombudsman’s annual report reveals a significant increase in the number of formal complaints resolved by the scheme and a...

22 June 2017

From: Breaking News

Redress schemes working together to drive out 'poor practice'

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

07 June 2017

From: Breaking News

Only 14 complaints about 'quick sale' buying firms in two years, says TPO

There were only 14 complaints to The Property Ombudsman about so-called 'quick sale' firms - the professional buying companies that purchase...

10 March 2017

From: Breaking News

TPO spells out when pre-contract deposits may be acceptable

The Property Ombudsman has reiterated its new guidance in relation to agents accepting pre-contract deposits in certain circumstances. Estate Agent Today reported...

14 February 2017

From: Breaking News

The Property Ombudsman tells estate agents: 'raise your standards'

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

Ombudsman revises Codes of Practice to address portal juggling

The Property Ombudsman scheme (TPO) has announced that it will be issuing updated versions of all its Codes of Practice on...

27 September 2016

From: Breaking News

Property Natter: the end of an era

It was an end of an era in the property world this week. Christopher Hamer stepped down as the Property Ombudsman...

04 December 2015

From: Features

New Property Ombudsman is ex-head of Planning Inspectorate

Katrine Sporle is to be the new ombudsman at The Property Ombudsman, one of the three government-approved redress services for the...

21 September 2015

From: Breaking News

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