The Property Ombudsman has announced that it will postpone its annual conference, which was to have been on June 18, until next year.
In its place, TPO will be holding a Rightmove Webinar on the same morning.
Katrine Sporle, who retires as TPO later this year, says: “Given the circumstances affecting us all, we have decided to convert the conference in Solihull to a Rightmove Webinar to take place on the morning of June 18. We will provide updates, advice and interactive sessions to respond to agents’ questions and concerns.”
TPO’s office says tickets already purchased will be credited towards the 2021 conference “when normal business resumes.”
Meanwhile a statement from the organisation says it’s business as normal at The Property Ombudsman, with many of its staff managing to work remotely to provide a normal service.
However, TPO says that the priority for agents is of course to ensure the welfare of their employees and advises: “Therefore, if services have to change and complaints cannot be dealt with in the usual way, agents should ensure this is communicated to complainants in writing.”
Should a complaint then be subsequently escalated to TPO, this will be taken into account.