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The Property Ombudsman to quit role in November

The Property Ombudsman role is being advertised.

The current Ombudsman, Katrine Sporle, is giving up the role in November after five years in the post.

The closing date for applicants is February 18; the successful candidate will probably coincide with the introduction of agency training, reservation agreements and other reforms currently under consideration by the government.

The post is advertised on TPO's website this morning. It reads:

Established in 1990, the Property Ombudsman (TPO) is a government approved scheme providing fair, free and independent redress in relation to disputes between consumers and property agents. Responding last year to nearly 30,000 enquiries, and instructing agents to pay over £2 million of awards, TPO is the primary source of industry standards and consumer redress in an industry with widespread consumer impact. 

TPO is proud of its reputation, its strong connections with policy makers and its focus on quality, rigour and reach. However, operating in a competitive landscape, and in a sector which touches the lives of millions of people, means that TPO is not an organisation that can ever afford to stand still. Ahead of the current Ombudsman, Katrine Sporle, stepping down in 2020 after 5 years outstanding service, TPO are looking for an outstanding leader to fulfil this key leadership role, and continue to take the organisation forward.   

TPO’s new Ombudsman will play a critical role in raising the profile of the organisation and its work, improving its performance, impact and influence, and ensuring that it has the culture, partnerships and resources in place to be sustainable over the long term. They will nurture, develop and inspire TPO’s staff team, based predominantly at the Head Office in Salisbury, and represent TPO externally, including to sector leaders, policy makers, the media and a range of other cross-sector audiences.  

TPO would welcome applications for this role from people with strategic and operational leadership credentials, and a strong track record in external engagement roles and influencing policy. We need an Ombudsman with a confident and sensitive leadership style, who can motivate and energise our people and stakeholders. An understanding of redress and ombudsman services and/or of the property sector is highly desirable.  

Saxton Bampfylde Ltd is acting as an employment agency advisor to the Property Ombudsman on this appointment.  For further information about the role, including details about how to apply, please visit www.saxbam.com/appointments using reference QAQDB.  Alternatively telephone +44 (0)20 7227 0880(during office hours).  Applications should be received by noon on Tuesday 18 February 2020. 

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    Established in 1990, the Property Ombudsman (TPO) is a government approved scheme providing fair, free and independent redress in relation to disputes between consumers and property agents.

    Since when have they been independent?

    Matthew Payne

    Another well known defintion states, "approved by the UK government to help consumers.." The starting point has always been to provide support to consumers which is appropriate but only when that support is administered in a non partisan fashion. That has not always been the case in my experience. TPOS in spite of not upholding most complaints I received were still all too eager to make some kind of token award of compensation for £150 for "inconvenience" for the consumer having to spend the time pursuing the complaint in the first place. Targets to hit like anyone else.


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