x
By using this website, you agree to our use of cookies to enhance your experience.
KEYWORD "Disputes" - 98 RESULTS
How can letting agents reduce deposit disputes?

Deposit disputes can be time-consuming and difficult for all parties involved whether it be a letting agent, landlord, or tenant. Although at...

09 December 2020

From: Features

What should agents look for in a software provider in 2021?

If this year has taught us anything, it's that estate agents need their software provider and specifically their CRM, to help...

05 December 2020

From: Features

Are you prepared for a seasonal upswing in missed rental payments?

It’s that time of year again. Black Friday has been and gone and the run-up to Christmas is well and truly...

02 December 2020

From: Features

Keeping the market moving is vital for more than just the economy

Tenants, landlords, agents, and house buyers all breathed a sigh of relief on Halloween when the government announced that home moves...

21 November 2020

From: Features

Delivering a speedy end of tenancy deposit negotiation – the top tips

Tenancy deposit disputes are messy and often frustrating for all involved. While the number of formal disputes remains low, the pandemic...

10 November 2020

From: Legislation & Compliance

Common sense tips for dealing with student tenants

Clear communication and common-sense actions by landlords, letting agents and students at the start of a tenancy can drastically improve the...

31 October 2020

From: Features

Living without Section 21 evictions – lessons from the Scottish market

The announcement of the Renters’ Reform Bill in the Queen’s speech last December caused a collective groan across the country from...

27 October 2020

From: Legislation & Compliance

Cladding scandal hurts entire housing market says top industry figure

Ed Mead has joined a growing chorus demanding government action on the cladding crisis. He is one of the industry’s leading figures from...

02 October 2020

From: Breaking News

Countrywide branch faces police and HMRC threat after furlough allegation

The managing director of a Winkworth branch is threatening to report a senior member of a nearby Countrywide office to the...

10 June 2020

From: Breaking News

Watchdog launches probe into fake and misleading online reviews

The Competition and Markets Authority has launched an investigation into fake and misleading online reviews. The announcement from the watchdog does not...

22 May 2020

From: Breaking News

Agents’ Insurance Claims: only two days left to submit details

The City regulator which is bringing a test case over insurance firms refusing to honour Business Interruption policies wants policyholders including...

18 May 2020

From: Breaking News

Poor communication the biggest cause of Ombudsman complaints

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman.  The figures refer...

11 May 2020

From: Breaking News

New-build buyers failing to complete on time ‘may risk legal action’

There could be a wave of legal disputes as off-plan buyers seek to get out of purchase deals after the lockdown...

05 May 2020

From: Breaking News

One agent’s fight for Business Interruption Insurance pay-out

Agents and in some cases their brokers continue to do battle with insurers in a bid to secure pay-outs on their...

27 April 2020

From: Breaking News

Buckle up - Wave of law cases possible if off-plan buyers pull out

There’s a warning today that the housing market could face a wave of legal disputes if buyers of off-plan new builds...

27 April 2020

From: Breaking News

Change - The key to unlocking demand after the lockdown

If it’s really the case that estate agents’ offices could be in the category of High Street premises first allowed to...

18 April 2020

From: Features

Technology and service are the future of the property market

The last five years have seen unprecedented changes to the property market and agents and their clients have never faced such...

15 April 2020

From: Features

Help for self employed agents and new lettings info: Conquering Corona

Hello and welcome to the latest Conquering Corona - our guide for agents to get through these challenging times. Please let us...

27 March 2020

From: Breaking News

Nick Lyons, CEO of No Letting Go

Who are you and what does it say on your business card? Nick Lyons CEO What is No Letting Go and what does it...

10 March 2020

From: 60 Second Interview

New Homes Ombudsman announced (again) with banning powers

The government has - once again - announced the introduction of a New Homes Ombudsman.  The news came yesterday when Housing Secretary...

25 February 2020

From: Breaking News

Lifetime deposits – what are the potential challenges and benefits for lettings?

Last November, as part of the Conservatives’ general election campaign, Boris Johnson made a surprise announcement that his party would introduce...

01 February 2020

From: Features

Portals to be at the heart of house buying reforms

Rightmove and Zoopla have been working with key figures from government and the agency and conveyancing industries on how to reform...

29 January 2020

From: Breaking News

More reforms on their way as government ponders leasehold changes

The Law Commission has set out three ways to cut the cost that leaseholders have to pay to buy the freehold...

10 January 2020

From: Breaking News

Big Tory win: but agents warn over Stamp Duty and Section 21

It’s a substantial Tory government for the next five years: what does this mean for estate agents, property and the market? We have...

13 December 2019

From: Breaking News

DPS adjudication case study: Do tenancy breaches lead to a full claim?

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

07 December 2019

From: Features

Huge shake-up of sellers’ information being considered

First details have emerged of the information vendors may have to provide up-front In future transactions if government house buying reforms...

21 October 2019

From: Breaking News

Zero Deposit’s Jon Notley talks exclusively to Estate Agent Today

When renting a property out, letting agents and landlords recognise that it is important to take a deposit from the tenant...

12 October 2019

From: Features

DPS adjudication case study: water damage and a deluge of evidence

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

31 August 2019

From: Features

DPS adjudication case study: Conflicting paperwork and a burden of proof

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

27 July 2019

From: Features

DPS adjudication case study: Rabbits and a ‘disappearing’ lawn mystery

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

29 June 2019

From: Features

Purplebricks ex-CEO hits out at untrue claim that agency sold only 50%

The former chief executive of Purplebricks UK says the agency completes on over 80 per cent of the homes it lists...

25 June 2019

From: Breaking News

DPS adjudication case study: Claim and counter-claim over arrears

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

25 May 2019

From: Features

DPS adjudication case study: rent arrears vs property condition

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

20 April 2019

From: Features

DPS adjudication case study: landlords claiming re-protection deposits

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

23 March 2019

From: Features

Dual Fees: first agent ‘must have done viewing’ to claim fees

The Property Ombudsman has issued new guidance over what it calls “a growing issue” - that is, disputes over dual fees. TPO...

11 March 2019

From: Breaking News

Emoov former boss disputes Mail on Sunday claim about agency's debts

Online estate agent Emoov failed to tell crowdfunding investors it was losing £3m a month before its collapse, a Sunday paper claims. The...

24 February 2019

From: Breaking News

DPS adjudication case study: Delivery claim made by landlord

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

23 February 2019

From: Features

DPS adjudication case study: Rent arrears challenged by evicted tenant

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

02 February 2019

From: Features

NTSEAT issues new guidance on redress in leasehold disputes

The National Trading Standards Estate Agency team has issued new guidance for those seeking redress over leasehold disputes.  This guidance contains a...

30 January 2019

From: Breaking News

Maverick agent threatens ‘yellow vest’ civil protest over Brexit

A maverick estate agent pictured wearing a yellow vest has threatened to mount what he calls a “civil protest” if Brexit...

16 January 2019

From: Breaking News

In Light of the Fee Ban, Can PropTech Firms Damage Control?

Recent years have seen tighter regulation and new legislation hit the lettings industry. Combined with the fee ban, there is no...

10 January 2019

From: Sponsored Content

Lies, Damned Lies, and people who buy and sell homes

Some 59 per cent of people have lied while selling a home and 46 per cent have lied when trying to...

10 January 2019

From: Breaking News

Welcome to 2019: The Year of Brexit and Ban

It’s safe to say that the majority of agents will be glad to see the end of the past two years....

02 January 2019

From: Features

DPS adjudication case study: replacement of a damaged carpet

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

22 December 2018

From: Features

Is the deposit-free rental model a good idea?

When renting a property out, letting agents and landlords recognise that it is important to take a deposit from the tenant...

15 December 2018

From: Features

DPS adjudication case study: charges for court appearances?

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

01 December 2018

From: Features

Foreign buyer tax is just ‘bid to win over Brexiteers’ says property portal

The head of a leading Chinese property portal has taken the unusual step of commenting on a British tax policy -...

05 October 2018

From: Breaking News

TPO announces key changes as membership nears 20,000

The Property Ombudsman scheme (TPO) has announced a series of changes to both its board and internal processes. The organisation has also...

06 September 2018

From: Breaking News

OnTheMarket sales rep wrote critical review of agency after cold call

An OnTheMarket sales rep - who now no longer works for the company - wrote a critical review of an independent estate...

14 August 2018

From: Breaking News

Making conveyancing quicker and better - that’s the promise...

The Law Commission has unveiled proposals that it claims could stop property fraudsters in theirb tracks and improve conveyancing at the...

24 July 2018

From: Breaking News

Purplebricks to launch Purplebricks Plus as it seeks 10% market share

Purplebricks has told the Press Association it wants to secure over 10 per cent of the agency market share in the...

23 July 2018

From: Breaking News

Ombudsman: fewer complaints about sales but lettings disputes soar

The Property Ombudsman has issued its annual report for 2017 and there’s good news for the estate agency side of the...

17 May 2018

From: Breaking News

Big rise in complaints to Property Redress Scheme ombudsman service

The Property Redress Scheme - one of the three government-approved redress schemes handling complaints about sales and lettings agents - has...

13 April 2018

From: Breaking News

Fast track to franchise success - are you ready to be your own boss?

For many estate agents seeking to become entrepreneurs, the idea of starting their own business is undoubtedly daunting, especially when going...

17 March 2018

From: Features

Japanese knotweed: what estate agents need to know

When it comes to property, ‘Japanese knotweed’ are the two words most homeowners and prospective buyers do not want to hear.  With...

03 March 2018

From: Features

Government launches surprise consultation on property redress

The government has launched a surprise consultation on the creation of a new redress system for customers of agents and others...

18 February 2018

From: Breaking News

allAgents and agency group CIELA reignite disputes with Purplebricks

The Charter for Independent Estate and Letting Agents says Purplebricks is still not complying with a ruling made by the Advertising...

06 February 2018

From: Breaking News

'Michael Bruce' chips in for AllAgents legal bid against Purplebricks

A donor with the name ‘Michael Bruce’ has contributed - at least a little - to a fighting fund for review...

12 October 2017

From: Breaking News

Back To The Future: a short history of rent controls

Like many of Labour’s recent policy proposals, its call for rent controls leaves more questions than answers.  There has been widespread criticism...

07 October 2017

From: Features

TPO integrates live chat to handle online consumer complaints

The Property Ombudsman Scheme (TPO) has partnered with Yomdel to provide a 24/7 live chat service.  Consumers can now seek 'independent dispute...

04 September 2017

From: Breaking News

Nil deposit schemes – a new era for the rental market?

Research from the Centre for Economics and Business Research has shown that the cost of the average rental deposit is expected...

19 August 2017

From: Features

Housing minister Sharma at centre of Twitter and speech disputes

Housing minister Alok Sharma has blocked some of his Twitter followers, accusing them of “abusive language”.   Sharma has a relatively modest 9,169 followers...

17 July 2017

From: Breaking News

OnTheMarket stays Mum on the possibility of agents' legal action

OnTheMarket is keeping its powder dry over the possible legal action against it by dissident agents who have formed an action...

10 July 2017

From: Breaking News

Leading analysts fiercely critical of Guild merger with easyProperty

Two leading property analysts have written a fiercely critical assessment of the merger between easyProperty and the Guild of Property Professionals.   The...

23 June 2017

From: Breaking News

Why we’re absorbing tenant fees until a decision is made

In November 2016 when the Autumn Statement was delivered by Chancellor Philip Hammond, the announcement was made to ban letting agent...

20 May 2017

From: Features

Looking back at ten years of tenancy deposit schemes

Ten years ago this month (April 2007) tenancy deposit schemes were first introduced in England and Wales.  You need to go a...

08 April 2017

From: Features

Agency disputes rival firm's claim that it 'sells homes faster'

An estate agency in the north of England has complained to the Advertising Standards Authority about a rival firm’s claims saying...

22 February 2017

From: Breaking News

Mergers of independent agents: how to achieve completion

From the outset of any merger, it is vital that each agency understands and can identify its purpose and the USP...

04 February 2017

From: Features

Government pledges to tackle leasehold abuses in the new year

Housing minister Gavin Barwell says the government will put forward proposals in the new year to stop abuses of the leasehold...

21 December 2016

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

How can agents manage negative feedback left on review sites?

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

22 October 2016

From: Features

First-time buyers – how agents can help them through the legal process

Conveyancing is the most complained about area of law in England and Wales – accounting, on average, for nearly a quarter...

14 October 2016

From: Features

Tenancy deposit protection schemes offer peace of mind

For many people buy-to-let continues to look an attractive income investment at a time of low saving rates and stock market...

26 August 2016

From: Features

PropTech guru says OnTheMarket could still disrupt portal sector

One of Britain’s foremost PropTech experts says OnTheMarket could still disrupt the portal landscape - but has trust issues following disputes...

29 July 2016

From: Breaking News

Competition Tribunal set to hold OnTheMarket meeting this week

The Competition Appeals Tribunal which is to investigate a dispute between OnTheMarket and two agencies is scheduled to hold its first...

25 July 2016

From: Breaking News

Purplebricks blasted over sales totals and speed of completions

City consultancy Jefferies has made a blistering attack on Purplebricks’ sales performance and finances, saying “the arithmetic…still does not add up.”  Last...

22 July 2016

From: Breaking News

OnTheMarket to pay £1m into court in key 'one other portal' test case

It has been revealed this morning that OnTheMarket has been ordered to pay £1m into court - three quarters of it...

19 July 2016

From: Breaking News

'Original' hybrid estate agency claims record sales and completions

The agency which describes itself as the UK’s first hybrid - EweMove - is claiming a record quarter of property sales...

21 June 2016

From: Breaking News

No Letting Go wins coveted award

No Letting Go have won Bronze at the Lettings Agency of the Year 2016 Awards.   They have been accredited with the Bronze...

17 June 2016

From: Sponsored Content

City analyst disputes Purplebricks' claim of 77 per cent conversion rate

One of the most respected City analysts of the changing residential sales industry says Purplebricks’ business model is worth admiring -...

17 June 2016

From: Breaking News

Agents Do Charity - a bumper edition, scoring just before the Euros

Let’s face it - the biggest distraction for many estate agents in the coming weeks may well be the Euro 2016...

10 June 2016

From: Breaking News

Property Natter – why deposit protection schemes matter

This week, as the title suggests, I turn my attentions to the world of deposit protection schemes. Landlords have been legally obliged...

15 April 2016

From: Features

OTM disputes begin to focus on Information Memorandum and fees

The broad disgruntlement of some OnTheMarket estate agent members over claims of poor quality and low quantity of leads, and the...

13 April 2016

From: Breaking News

Surprise move: removal firms to join The Property Ombudsman redress

In a surprise move, The Property Ombudsman is to allow all 420 registered firms in the British Association of Removers to...

03 February 2016

From: Breaking News

Sean Hooker, Head of Redress, PRS

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

23 December 2015

From: 60 Second Interview

Government's single 'official' house price index to be launched by June

A single definitive ‘official’ government house price index is to be launched by June. During the summer the Office for National Statistics...

16 December 2015

From: Breaking News

eMoov and other property firms resolve ad disputes with advertising watchdog

eMoov is one of several property firms to have ‘informally resolved’ disputes with the Advertising Standards Authority - usually achieved by...

16 December 2015

From: Breaking News

Property Natter: the end of an era

It was an end of an era in the property world this week. Christopher Hamer stepped down as the Property Ombudsman...

04 December 2015

From: Features

Most agents don't check vendor-neighbour disputes - claim

An insurance company claims that around 60 per cent of estate agents do not check with their vendor clients about disputes...

10 November 2015

From: Breaking News

Purplebricks and other agencies resolve complaints to advertising watchdog

Four estate agencies including online player Purplebricks have resolved complaints submitted to the Advertising Standards Authority. Every week the ASA publishes a...

14 October 2015

From: Breaking News

Sheffield: an example of how a local authority can enforce compliance

It’s been nearly a year since all lettings and property management agents have been legally required to join a redress scheme...

25 September 2015

From: Features

New government house price index 'early in 2016'

It now appears likely that there will be a new government house price index launched in the first half of next...

15 July 2015

From: Breaking News

PRS Announce Partnership with Small Claims Mediation

The Property Redress Scheme (PRS) is delighted to announce their partnership with the award winning mediation provider, Small Claims Mediation (SCM) The...

11 June 2015

From: Sponsored Content

Oh no, not another complaint...

OK, you’ve had your fun. Now let’s leave the regulators regulate and work for the public. If you don’t know what I...

22 May 2015

From: Features

Landlords must register old tenancy deposits – now!

In 2007, the government introduced a compulsory deposit protection scheme as part of the Housing Act 2004 to help protect tenants...

22 May 2015

From: Features

NAEA Lawline dominated by terms of business

The new Lawline operated for the National Association of Estate Agents appears so far to be concentrating on calls about employment...

20 May 2015

From: Breaking News

Online agency seething about ASA complaint from High Street agent

Online agency EweMove says it is seething about a complaint made to the Advertising Standards Authority by a high street estate...

18 May 2015

From: Breaking News

Mansion tax 'forces 120,000 to revalue homes'

Around 120,000 home owners will have to spend around £110m to revalue their homes if Labour’s mansion tax policies come into...

22 April 2015

From: Breaking News

MovePal MovePal MovePal