Archive

The phrase ‘game-changer’ has been hugely overused. But when applied to how Covid-19 is changing the way estate agents will work...

I recently read the news about Settled closing its doors. As of 6.29am on Tuesday morning, the article had been read by 8,642...

NetAnAgent, a website which offers consumers instant quotes from a selection of traditional and online agents, has changed some of its...

Details being presented to Parliament today may include information on how agents can return to work in some sort of ‘new normal.’ A 50...

The market share for all online agents fell sharply in the period up to the start of the pandemic according to new...

Almost eight in 10 sellers have instructed High Street agents in the past year - a significantly higher figure than 12...

The property management industry is evolving at a rapid pace, thanks almost entirely to the rise in PropTech. Hundreds, if not thousands...

An analysis of the market share of online agents shows they are on 4.8 per cent - virtually unchanged from the...

A leading property lawyer is urging sellers not to use online agents because to do so would be “a gamble”. Gillian Wright...

Understanding the customer journey plays a huge role in the success of any estate agent. From that very first viewing right through...

Quite a few years ago, I spoke at a conference for auctioneers. It was a traditional affair. Rural location. Nice hotel....

The portals say they are ready and willing to play their part in changes approaching the industry, ranging from new agency...

Here at sales progression and communication tool mio, we recently caught up with Sarah Edmundson, co-director of The AllStars Group, the...

A new app is being launched which allows agents to gauge possible interest in a property before it is formally put...

An online agent claims to have the answer to why fewer people are buying and selling these days. It’s not Brexit, stamp...

A new league table of High Street agents’ charges published over the weekend reveals the locations where agents charge an average...

A controversial estate agent and former head of an online agency is urging agents to knock on the doors of vendors...

Upad, the national online letting agent set up by entrepreneur James Davis has announced that it is “closed to new business”...

There has been a surprise, but small, increase in the market share of online estate agents according to the latest survey. Business...

A relatively new company which signs up vendors and then effectively sub-contracts their sales to strongly-performing local estate agents says it...

The tech publication WIRED has conducted an in-depth analysis of Purplebricks’ reviews on the Trustpilot site and suggests the agency may...

One of the first so-called ‘hub’ hybrid estate agencies using self-employed freelances instead of staff says it’s moving to bigger premises...

Who are you and what does it say on your business card? I’m Simon Trippett – Partner at The Property Centre. What services...

A survey claims that millions of potential sellers would use online estate agents - and bizarrely, this includes an online agency...

They will be the doctors, lawyers, teachers, thinkers, leaders and captains of industry of the not too distant future, but is...

The former Countrywide chief executive Grenville Turner says it is an option for online estate agency Yopa to go to an...

Online estate agency Housesimple has appointed a company to handle its public relations and social media as it rolls it its...

One of the most experienced and high profile figures in the industry says individual agents working for online companies are typically...

The Advertising Standards Authority has issued a guidance note warning online estate agents, after complaints about them have “grown dramatically”. “Property is big...

When an industry disruptor enters a marketplace the impact on existing operators can be significant. It has been seen most notably...

The chief executive of Hunters franchise operation, Glynis Frew, says online estate agencies have given the industry two ‘positives’ - but...

The government has published proposals for far-reaching changes to the way estate and letting agents are regulated, trained and licensed. The proposals...

There’s more bad news for online estate agencies this morning as a survey reveals that they have only a seven per cent...

Who are you and what does it say on your business card? I’m Mark Worrall the co-founder of love2move What is love2move and...

The former chief executive of Purplebricks UK says the agency completes on over 80 per cent of the homes it lists...

An online auction service which only came into existence in September last year claims to have 150 partner estate agents already,...

A member of a legal information and networking organisation says an online estate agency expects him to do some work in...

Emoov and Countrywide: what a pair, observers might say. They present a tale of two failures - although, in the case of...

“You say tomato, I say tomato” is a line in a famous film score way back in the 1937 film Shall...

Traditional High Street estate agents have been given the thumbs up by sellers in a new survey of over 5,000 vendors...

Purplebricks’ share price yesterday plunged to 90.5p at one point - well below the 100p level at which the company originally...

An expert who has invested in an online agency in the past has slammed Purplebricks’ business model. James Max, who presents the...

Consumer habits have changed massively over the past few years, and regardless of which market you operate in, being able to...

“I’m Russell Quirk, and I’ve failed” - with those words, the former chief executive of Emoov has begun to explain how...

1989 was a significant time for the property industry: it marked the beginning of the end of a period of unprecedented...

Another bank has slashed its forecast for Purplebricks, citing concerns over its the long-term viability of its international activities in particular. As...

It’s clear that some agents are not fans of Trading Standards officers, described in the comments sections of the trade press...

The head of the new Trading Standards authority regulating estate agents says Online firms are treated exactly the same as High...

A PropTech analyst insists that the tumbling share price of Purplebricks on the London Stock Exchange does not indicate that the...

A new snapshot of market share claims that online agents accounted for 7.0 per cent of all exchanges in the first...

The failure of online agencies to significantly disrupt the industry is down to their being too cheap and creating a perception...

Online estate agents have seized on the recent national newspaper article accusing estate agents of over-valuing properties to earn higher fees. The...

There’s more bad news for Purplebricks: after a shock 80 per cent downgrading of its stock value by a bank on...

When they first came onto the scene, online-only estate and lettings agents were predicted to swiftly spell the end for traditional...

Virtual tours are a compelling way of enhancing a property’s potential through online marketing, increased transparency and efficiency for agents, and...

A newspaper claims that 1,228 estate agent branches closed on Britain’s High Streets last year. The Mirror’s business editor, Graham Hiscott, says the...

For many years, the majority of agents have stuck to the tried-and-tested 9am-6pm opening hours framework. But is this now changing,...

A report claims that the hybrid agency EweMove performs above average across a number of measurements. The study comes from TwentyCi, a...

The end of 2018 was a bit of a rocky time for online estate agents. Yet only a few years ago...

The easyProperty online agency has abandoned an across-the-board fee structure, allowing its licensee agents to charge what they like. “Each local market is unique...

Instagram (or, as the younger generation would have it, Insta) is, by any measure, massive.  Only launched in October 2010, it’s a...

House Network, one of the first ever online estate agencies, is alleged to be considering calling in administrators. Two reliable sources close...

Online agency platform Love2move insists that its current bid to attract investors will not be damaged by the adverse publicity surrounding...

It’s been a theatrical week in Westminster with talk of defections and duplicity worthy of Shakespeare. Yet the estate agency world has...

Cast your minds back to the summer of 2014. It’s 9.55 am somewhere in east London ‘Sorry I’m late’ offers the...

Latest figures show that the top 10 online estate agencies have once again failed to exceed five per cent market share,...

“You don't learn to walk by following rules. You learn by doing and falling over,” is an oft-quoted saying of Richard...

The latest analysis of the performance of the top 10 online estate agencies shows that their market share of new listings...

Kit Malthouse has been making headlines this week, but – in keeping with his tenure as Housing Minister so far -...

The former chief executive of Emoov says online estate agencies charge too little, so risk appearing cheap and ineffective to potential...

One of the largest estate agencies in the Midlands, Newton Fallowell, says it’s made a remarkable £5m in referral fees from...

A new bespoke Customer Relationship Management system developed by The Property Franchise Group claims to enable High Street agents to fight...

Former City analyst Anthony Codling - who is now the front-man for a new property portal - has set out why...

The share of the market taken by online agencies in the final quarter of 2018 slipped from last summer’s high of...

A survey of 6,000 members of the public and 660 estate and letting agents has revealed some striking findings about how...

Purplebricks has tightened its vice-like grip on the online market according to a new analysis - but the race is on...

Hello and welcome to 2019. These are less predictions and more expectations - developments following on from what’s happened in the past...

New figures show that online agencies’ share of listings of homes for sale has plummeted to 4.6 per cent. This is well...

A new analysis of the online estate agency business model claims that it ‘could be described as a Ponzi scheme’. The accusation...

Has the bell finally tolled for online agencies? Emoov’s collapse and an investor revolt over crowdfunding have left a large question...

Research by comparison website Netanagent claims the commission paid to estate agents in London could be over £70,000 depending on where...

It’s that time of year again where we start saying goodbye to 12 months of hard work and start looking forward...

The head of the portal PropertyMutual has accused Rightmove, Zoopla and OnTheMarket of being “corporate dinosaurs” and has called on agents...

An estate agency analyst has shared with Estate Agent Today his findings on the current and recent conversion rates of online...

An online agency launched by a traditional high street agent to ward off competition says the online business model might have...

However mild the weather may have been for most of us, it’s a cold autumn for the online estate agency market...

Who are you and what does it say on your business card? It just says “Agent” for, at the end of the...

Purplebricks says it has seen year-on-year revenue growth of about 20 per cent despite what its chairman calls “a challenging UK...

Two former High Street agents say their new hybrid agency has enjoyed an impressive launch gathering 40 instructions in just four...

Given that ‘UK buyers are the most digitally active home hunters’, with HSBC’s Beyond the Bricks report stating that 90% of...

What may just be the UK’s ultimate property domain names have come up for sale - property.co.uk and realestate.co.uk. Both domains, which...

The culture of impatience and instant gratification has a lot to answer for. It has forced the hand of the property...

Doorsteps, the online agency founded by a teenager, has raised over £700,000 - that’s 175 per cent of its original £400,000 target,...

The chief executive of Emoov, Russell Quirk, has suggested that the unexpectedly low take up of online agents may mean that...

From where I’m standing there’s a lot in common between the debate between online and traditional agents, and the argument over...

The shock immediate closure of Hatched, the online agency heavily invested in by Connells, has raised question marks over the online...

An estate agency is pioneering a new business model in which it charges no commission whatsoever to the vendor. Freeagent247, an online...

The estate agent who is refusing to abide by a decision of the Advertising Standards Authority is now demanding details of...

The chairman of LonRes says online estate agents have only a one per cent share of the market in prime central...

The former deputy chief executive at online agency Tepilo is launching a new training, recruitment and consultancy business for estate agents.  Catherine...

A report drawn up by Reapit and data consultancy Dataloft suggests that agents in 2017 lost a potential (and jaw-dropping) £4...

As you probably know, I have been no fan of OnTheMarket (OTM) over the years. You may see this admission as...

There’s a new twist in the row between a Cornish agent and the Advertising Standards Authority. The row revolves around a tweet...

Over 15,000 households have exchanged after listing with an online agent in the second quarter of 2018 - that’s eight per...

An agent from Cornwall who has waged a long-running campaign against online agencies in general and Purplebricks in particular has been...

A hybrid estate agency has launched in Bury, one of the first of its kind to operate in the UK on...

By now we’ve all seen news about the long-term decline in property sales and competition from online alternatives leading to ‘more...

A decade ago we were still years away from Purplebricks, Countrywide was a colossus in the industry, no one had thought...

One of the country’s best known regional traditional agencies, Pygott and Crone, has used a promotion in local news outlets to...

TV property expert Sarah Beeny says she expects online agencies to take 70 per cent market share in the future -...

A recent holiday in the US gave me an opportunity to catch up with property news over there - and surprisingly,...

In an era when we are never far away from our phones, tablets or laptops, buying and selling property is benefitting...

Two online agents and a number of PropTech companies have been named in startups.co.uk's Startups 100 index. Coming in at number 64...

The prospect of technology transforming the selling and buying process, including more power for portals and especially online agents, dominated parts...

One of the world’s leading agency and PropTech analysts says the race is on for who comes second in the UK’s...

One of London’s leading estate agents is advising sellers to consider giving the negotiator who sells their property a bonus, and...

New research appears to show that Purplebricks, HouseSimple, Yopa and other prominent online agencies are most popular with vendors selling in...

The operation of ‘online estate agencies’ has changed substantially in the relatively short few years of their existence: I have spotted...

One of the country’s leading PropTech entrepreneurs has responded to recent criticism of online estate agencies and their allegedly-poor record of...

We think about technology all the time. At least, I do. And there’s nothing left in property that technology hasn’t touched...

A new report by the residential property team of a legal firm has found widespread criticism of online agents’ over their...

A lengthy analysis of the online agency sector, based on material supplied by an online agent, suggests that its market share...

Traditional solicitor estate agents north of the border have a higher success rate than any other estate agency model. The claim comes, perhaps...

Leading independent property expert Kate Faulkner says the current row regarding the accuracy of Purplebricks’ sales figures should be the trigger...

Pressure continues to mount on Purplebricks to reveal its sales data after a weekend during which claims about its effectiveness continued...

US bank J P Morgan has predicted that Purplebricks, which it says now has around six per cent of advertised homes...

Well, I don’t know about you but after the holidays I've got an imprint just below my navel where my belt...

Who says things slow down before Christmas? The opposite appears to be the case, at least when it comes to the...

It’s traditional before Christmas to either review the year past or anticipate the one ahead - but I’m intrigued about what...

Yesterday morning OnTheMarket confirmed its IPO plans but with no firm date. The question remains on whether the float will be...

As we hurtle towards the end of 2017, it’s time to reflect on the year that’s just been.   Even better, this property-based...

Online estate agent eMoov recently set itself apart by directly addressing the issues of openness and transparency that have long dogged the online business...

The fact is that most house hunters simply do not have the time, let alone the inclination, to trawl around properties...

So at last someone has woken up to the fact that Purplebricks needs to be clearer about how it charges for...

A long-standing traditional agent says the real success of online agencies is not their share of the market but that they...

As those of us in the industry know, there is a fine balance to strike between disruptive technology – and the...

There is growing concern that online agents who do not chase-up on behalf of clients are leading to delays and fall-throughs...

When Kenneth Bruce, co-founder of Purplebricks, published an emotional post on social media this week, my first reaction was; what a...

The founder of a new online sales assistance service says agents are often unfairly blamed by the public for failings in...

How has the world of estate agency changed in the last few decades? That’s the question this week’s Natter is going...

I’ve been in France for the past few days and depending on your viewpoint, I made a spectacularly good or singularly...

Arun Estates reports that it has netted an additional £350,000 in fees thanks to a scheme designed to woo vendors using online...

Online estate agency eMoov has announced the appointment of a new marketing expert. Lucy Milne - formerly marketing director of Just Eat...

“When an industry is new, still finding its feet, finding its purpose, the tendency is for those few people within it...

Consumer group Which? says the public should be wary of claims made by online estate agents. This follows a series of complaints about...

Before we go any further, assuming you are an Agents’ Mutual member, let me ask you a question. If you had...

Humberts, a member of Agents’ Mutual, is today launching an online-only option and claims it can list online-only properties on OnTheMarket. Such...

There’s a distinct sense of déjà vu over the debacle of OnTheMarket. I avoided joining two years ago because I couldn’t see...

After my article last week predicting that Agents’ Mutual would likely seek to raise external capital, including possibly on the public markets,...

There has been a sceptical reception from City analysts to Agents’ Mutual’s decision to restructure and float on the stock market...

Property has been changing hands for centuries, but when did estate agents as we know them today – with their branches,...

You saw it, right? This article from Monday’s Guardian? It says that one in five estate agents are at risk of...

  You’ll see a lot of 10th anniversary stories in the property industry and consumer media in the coming days: early August...

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

We’re already more than halfway through 2017 and, against all the odds, it’s pushing 2016 close in terms of eventfulness and...

A network of almost 80 independent estate agency offices has launched what it calls a hard-hitting campaign against 'internet-based call centre...

To give you a nice distraction from the post-election madness, here’s an interview with Charlie Wright, founder of CIELA (or The...

A study described as the biggest of its type seeks to explain why vendors choose - or avoid - online agents. The...

A consumer group which has consistently promoted online agencies says they achieve closer to sellers’ original asking price than the national...

Since we last spoke, the ESTAS – the biggest and best property awards ceremony in the UK – has been and...

The comparison service Get Agent has released the full details of its analysis of the performance of four different online estate...

Think ‘fake agents’ are no threat to your business? Think again. The rise of online agents - dubbed by some as...

Purplebricks' share price moved up over two per cent yesterday on the strength of its latest trading statement - but its...

Even some of the most successful professionals from other professions fail to grasp the most important point when it comes to...

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...

As debate continues over the merits of upfront fees against post-sale commission for agents and consumers, the fledgling UK ProperTech Association...

Purplebricks’ advertising is very negative and critical of the competition. They talk about 'commisery', trying to make potential sellers feel ripped...

An online estate agency which says it could be the next Purplebricks says prejudice against internet property transactions is waning  “With Neil...

Fledgling trade body The Charter for Independent Estate and Letting Agents (CIELA) has described Purplebricks as the 'biggest enemy currently facing...

Harry Hill - former chief executive of Countrywide and the founder of Rightmove, and one of the most respected figures in the...

1) Who are you? Kevin Ward – Director and founder of Agentlocator.co.uk 2) For those not familiar with Agent Locator, can you explain...

A new website supporting high street estate agents has recently launched. Agent Locator provides an online platform for high street estate agents to showcase...

A new website that will allow vendors and landlords to compare the expertise and fees of estate and letting agents has banned online...

Online estate agents have been accused to “the callous exploitation of naive sellers” by the software executive behind the idea to...

One of the earliest entrepreneurs to found a website to allow for-sale-by-owner property listings back in 2000, predicts current online agents...

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny.  The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...

An Essex estate agent who believes he is the youngest in the industry has explained his success to Estate Agent Today...

eMoov is to offer virtual tours to clients free of charge - a service for which it says rival online agents...

This week we have the Head Shepherd of EweMove, Glenn Ackroyd, in the hotseat. He’s been co-owner of EweMove Sales and Lettings,...

Barely a week goes by without an announcement relating to the latest player entering the online agency world and when they...

A hybrid franchise agency is looking for new partners to expand its reach in the Midlands. Campbells says it is looking for...

Later on, the title of this piece should become clearer (at least I hope so). First, though, a few bits and...

Ed Mead, one of the most high profile estate agents in the industry, is leaving London agency Douglas and Gordon to...

The bank Credit Suisse has launched a new monthly survey of online estate agents, using a simple eight-element questionnaire. The bank -...

It’s easy to forget, but there was a time when the internet didn’t exist. When the idea behind the world wide...

Whether you work from a traditional office, a coffee shop or a bedroom, one thing's for sure is that these days...

Swiss bank UBS has given an upbeat assessment of online estate agencies in the changing housing market - but it warns...

The old and eternal debate over whether or not tenant fees should be banned continues to rumble on. It’s a major concern...

As we have just passed the 6 month half way point of 2016 we thought it would be a good idea...

A survey of over 2,000 people suggests that online estate agents lose out to their traditional counterparts in terms of public...

A consumer group which champions home owners claims twice as many members of the public support the stamp duty surcharge as...

Respected westcountry estate agent Chris Wood is to offer consultancy and training courses through new industry training group Agency Mentors. Wood, who...

The days are getting longer, the sun is starting to appear on a more regular basis, Easter is just around the...

Two property professionals who in the past have worked for Savills and Hamptons International, have launched a hybrid estate agency. Founded by...

As any marketer will tell you, the marketing mix in its most basic form is made up of 4 P’s: Price,...

OnTheMarket is not going to uphold the controversial ‘one other portal’ rule for its new Overseas Channel, which it has launched...

The amount of column inches taken up by ‘property’ is at an all-time high.  In my mind there are two major contributing...

A west country property developer is reported to have taken “a significant stake” in Netanagent, a price comparison website focused on...

The website of the consumer group Which? is asking for readers’ experiences as to which is the better choice - using...

Online agency HouseSimple is introducing a High Street agency style No Sale-No Fee option for vendors, with a reduced fee if they...

I'm sure most of you have seen, or at least heard of the Mad Max series of post-apocalyptic dystopian fantasies.  The latest...

The co-founder of hybrid estate agency EweMove says if the newly-floated Purplebricks fails "the online agency game could be up." Glenn Ackroyd,...

First of all, welcome back everyone. Hope everyone had a great and relaxing break for Christmas and New Year. (Is anyone...

Do you remember Martha Lane-Fox? She was the poster girl for lastminute.com and an icon of the dot.com bubble that ended...

Online estate agent Purplebricks has now completed its pre-Christmas IPO with shares initially valued at £240m. It’s the latest news that...

A survey of 1,000 members of the public suggests that 60 per cent of people would prefer to buy or sell a...

eMoov founder and managing director Russell Quirk has taken to print to explain why he believes 2016 will be the year...

It’s time to take a pause, to reflect and put into context—and what a year it has been for our industry...

What is the biggest change you’ve seen in the agency industry during your time at TPO?  For me, the biggest change has...

A large survey of home movers reveals that over one in five of them considered using only an online-only estate agent...

A so-called ‘brand incubator’ has invested in online estate agency Settled. Settled launched in January 2015 but has had negligible impact even...

An interesting story caught my eye a few weeks ago. A man from Lytham St Annes in Lancashire attempted to sell...

I’m writing this from the brand spanking new Center Parks in Woburn Forest. Set within 365 acres of lush Bedfordshire forest,...

The Property Ombudsman, the largest and longest-established of three official redress schemes for agents, has recorded a significant rise in membership...

Countrywide says the man charged with planning the organisation’s digital future is to step down - just days after he was...

Over the past few years Rightmove and Zoopla Property Group (ZPG) have each been spending massive sums on marketing and product...

The future estate agency model is going to be neither the traditional High Street office nor the online-only alternative - instead...

It’s interesting to read of plans to debate which business plan really is best for the customer, online or traditional estate...

One of the industry debates of the year will be held next week when the inaugural FUTURE : Property Tech conference...

The big online estate agencies appear to have come of age. No, no - I'm not saying they're good, bad, better or...

The controversial description of online agency eMoov as being valued at £20m - even though it currently does not even make...

It’s become almost obligatory for start-ups in many industries – frequently online agents in the selling and letting business – to...

Online agents may soon sell and let across national boundaries as company websites and property portals operate on an increasingly global...

Controversial agency eMoov, which has already raised over half a million pounds in a weekend of crowdfunding, says online agencies now...

It’s always interesting when Which? produces a report that includes estate agency. It asked 1,990 people their views on buying and selling...

The boss of online hybrid estate agency EweMove has hit back at what he calls “skullduggery” in comments about his firm’s...

eMoov has entered into a partnership with peer-to-peer lender RateSetter in another bid by an online estate agency to find an...

An online estate agency is accusing a High Street agent of trying to “sabotage” a transaction by sending a touting letter...

Online estate agent HouseSimple has launched what it calls a “weekly pay-as-you-go estate agent service” which asks sellers to pay from...

The chief executive of online agency easyProperty says the money laundering scandal exposed in Channel 4’s ‘From Russia With Cash’ would...

The annual RESI conference, usually dominated by developers and debates over housebuilding totals, is this year to include a discussion on...

Two interesting developments in the past week have shown how established parts of the agency industry - on either side of...

The internet and rapidly evolving digital landscape has revolutionised the way people buy and sell properties. With some reports suggesting 95 per...

The National Trading Standards Estate Agency Team (NTSEAT) is to meet with the Competition and Markets Authority (CMA) to discuss complaints...

The Advertising Standards Authority (ASA) has upheld two complaints made against online estate agency eMoov.  The first centred around eMoov’s claim that...

Online estate agent easyProperty has appointed a creative and PR agency to manage an ‘above the line’ advertising campaign ahead of...

OK, you’ve had your fun. Now let’s leave the regulators regulate and work for the public. If you don’t know what I...

Online estate agency eMoov has lodged a complaint with the Competition and Markets Authority over high street agents’ implementation of sole...

The managing director of Hatched online agency is accusing Purplebricks, eMoov, Tepilo and House Network of advertising their rates exclusive of...

The presupposed notion still exists that new online agents are ‘tech savvy’ whilst the seemingly old fashioned high street agents are...