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KEYWORD "TPO" - 100 RESULTS
Agents do Charity - walking the walk

A variety of charities have received support from the property industry this week. If there are charitable endeavours you think the rest...

24 May 2024

From: Breaking News

EPC targets come back, all is forgiven

April 22nd marked ‘Earth Day’, yet it seemed to pass relatively unnoticed within the mortgage market. While the market was once abuzz...

04 May 2024

From: Features

How Much Will Mortgage Rate Hikes Affect the UK Housing Market?

Borrowers are currently rolling off relatively favourable two-year fixed-rate deals agreed at the start of 2022, but the pain from higher...

30 March 2024

From: Features

The Property Ombudsman: ‘Multiple redress schemes cause consumer confusion’

The Property Ombudsman (TPO) has questioned if allowing agents to choose their own redress scheme damages consumer trust. Speaking to the House...

06 March 2024

From: Breaking News

House of Lords committee set to consider agency regulation

The House of Lords Industry and Regulators Committee has set out the key questions it could ask agency representatives as its...

05 March 2024

From: Breaking News

Agency groups to discuss industry regulation in House of Lords

Representatives from Propertymark, Trading Standards and The Property Ombudsman (TPO) are set to discuss estate agency regulation in the House of...

01 March 2024

From: Breaking News

TPO expels two property firms

Two London firms have been expelled from The Property Ombudsman (TPO) for failing to pay compensation to consumers. This brings the total...

14 December 2023

From: Breaking News

Homebuyers postpone purchase plans after ‘disappointing’ Autumn Statement

Around half of homebuyers will continue to postpone plans to purchase a property after the Autumn Statement failed to provide sufficient...

30 November 2023

From: Breaking News

The Property Ombudsman bolsters board

The Property Ombudsman (TPO) has welcomed two new non-executive directors to its independent board. Louise Baxter, head of the National Trading Standards...

13 September 2023

From: Breaking News

Join the future of estate agency, today.

Estate agency has changed. No longer is it required to sit in a high street office working the old way. Provide a...

12 September 2023

From: Sponsored Content

What is ‘mixed tenure’ and why are mixed tenure developments built?

The term mixed-tenure development usually refers to residential developments where different residential tenures are provided on the same site. Typically, tenure was...

30 August 2023

From: Sponsored Content

TPO: Agents must be wary of appraisal and offer complaints 

Estate agents have been urged to be wary of complaints around market appraisals and the handling of offers. The latest annual review...

03 August 2023

From: Breaking News

Mortgage boss: Higher rates will delay buying decisions

Homebuyers should get used to interest rates of 6% to 7% being the norm, a senior industry executive claims. Peter Brodnicki, chief...

25 July 2023

From: Breaking News

Levelling up: how a quality CRM provider helps your agency grow

Success with your chosen CRM solution should not be a one-and-done package. Once you team up with a stellar CRM provider,...

17 July 2023

From: Sponsored Content

Unlocking success: capabilities an ideal CRM toolbox should offer

CRMs can be superheroes for your business, but not all of them possess the necessary powers to save the day. As...

11 July 2023

From: Sponsored Content

Accelerating growth: the key advantages of implementing a CRM

By adopting a top-notch Customer Relationship Management (CRM) solution, you're not only opening doors to acquiring new customers and nurturing existing...

05 July 2023

From: Sponsored Content

Agent expelled from redress scheme after buyer complaint

Just one agent was expelled from The Property Ombudsman (TPO) redress scheme in the latest quarter. TPO has revealed that Price Point...

27 June 2023

From: Breaking News

Is your letting business still compliant?

Following publication of the Renter’s Reform Bill and the media coverage surrounding it, many agents and their landlords will understandably have...

27 May 2023

From: Features

TPO: More clarity needed on agency agreements

Agents are being urged to be clearer about their terms of business with clients after the public face of The Property...

15 May 2023

From: Breaking News

Agents Do Charity - moving tales of fundraising

Check out some of the latest charitable endeavours from agency and property brands this week. Hamptons: Agency brand Hamptons has announced it...

21 April 2023

From: Breaking News

Doorsteps among collapsed agents ejected from redress scheme

Eight agents were excluded from The Property Ombudsman (TPO) scheme during the first quarter of 2023 including collapsed online brand Doorsteps for...

06 April 2023

From: Breaking News

Condensation mould – a black mark for property

Black mould associated with condensation is becoming an increasing problem for homes in the UK and following the tragic death of...

24 February 2023

From: Sponsored Content

Property Natter - Incoming! It’s hard work to figure out the housing market

Lies, damned lies, and statistics this week. I don’t know about you, but sometimes I feel as though I’m being bombarded...

11 February 2023

From: Features

Compliance expert: Agency complaints are inevitable

High transaction volumes are likely to lead to more complaints about agents, a compliance expert claims. Paul Offley, compliance officer at The Guild...

18 November 2022

From: Breaking News

Agency sales complaints rise as issues become more complex - TPO

Increasing numbers of complaints about agents are being resolved without formal investigation but issues are becoming more complex, The Property Ombudsman...

02 November 2022

From: Breaking News

A new week, a new PM – and yet another Housing Secretary?

A week-long race to be the next Conservative Party leader and the Prime Minister kicks off this week, or may already...

24 October 2022

From: Breaking News

Problems setting up a client account? Here's what to do

Over the last few months, The Letting Partnership has seen an increase in calls from agents who are struggling to open...

22 October 2022

From: Features

Not clowning around! Regional agent honours top-performing agents

Beresfords recently hosted its annual summer party and awards ceremony to recognise and celebrate outstanding levels of achievement and dedication shown...

07 October 2022

From: Breaking News

Property sourcing agents encouraged to become TPO members

The National Association of Professional Sourcing Agents (NAPSA) has partnered with The Property Ombudsman (TPO) to boost compliance and working practices in...

04 October 2022

From: Breaking News

Key leasehold body announces conference schedule 

The Association of Leasehold Enfranchisement Practitioners (ALEP) has announced the schedule for its annual Conference. The event returns to its traditional in-person format this year,...

05 August 2022

From: Breaking News

Security experts reveal top tips to keep your home safe this summer

During the summer holidays, your home is left susceptible to opportunistic thieves. Despite this rise in threat, data found that only...

03 August 2022

From: Legislation & Compliance

Propertymark Qualifications names new board members

Propertymark Qualifications has added two industry veterans to its board. Jan Hytch, residential and operations partner for Arnold Keys and Katie Griffin,...

27 July 2022

From: Breaking News

Property Natter – the who’s who of the industry

The property industry is fortunate in including many great people, doing great work across a range of businesses – from traditional agency...

30 April 2022

From: Features

New Deputy for TPO as industry gears up for change

A new Deputy Ombudsman, Lesley Horton, has been appointed by The Property Ombudsman Scheme. She will work alongside Property Ombudsman, Rebecca Marsh,...

21 April 2022

From: Breaking News

Essex online agent expelled from TPO scheme

It was a quiet first quarter this year for sanctions at The Property Ombudsman (TPO). The redress scheme has revealed that just...

08 April 2022

From: Breaking News

Second Home Owners urged to take in Ukrainian refugees

This probably isn’t what wealthy buyers in one of the UK’s most expensive areas expected to hear, but a plea has...

14 March 2022

From: Breaking News

Property Natter – events for agents to look out for in the first half of 2022

Property events and functions are now back in full swing, with 2022 likely to be the first ‘normal’ year for this...

12 February 2022

From: Features

It’s back - NAEA Propertymark annual conference returns

The annual NAEA Propertymark national conference is back in 2022. “The NAEA Propertymark National Conference is such an exciting event where property...

10 February 2022

From: Breaking News

Share Crash - Purplebricks hits all-time low after deposit fiasco

Purplebricks’ share price has hit its lowest-ever level following the postponement of a trading statement after the company admitted a blunder...

14 December 2021

From: Breaking News

7 must-haves for a 2022 estate agency website

There are many features and functionalities a website must have to be successful. Ultimately, the purpose of your website should be...

03 December 2021

From: Sponsored Content

Reapit launches AgentPoint website service to UK market

Estate agency business platform Reapit is launching AgentPoint services in the UK - just seven months after it acquired AgentPoint in...

03 November 2021

From: Breaking News

Agents Do Charity - and don’t forget to sleep longer this weekend…

With a Budget, mild weather and the continuing uncertainty over the pandemic, you might be forgiven for forgetting that we get...

29 October 2021

From: Breaking News

Rental Sector Enforcement - time to pull our fingers out

Within weeks the focus of the industry will be on the White Paper to be issued on rental reform before Christmas. Let’s...

16 October 2021

From: Features

ESTAS Forum delayed until 2022 because of Supply Chain Crisis

The ESTAS Forum scheduled for the morning of the annual awards ceremony on October 22 has been postponed - but the...

11 October 2021

From: Breaking News

Phil Spencer - Why agents MUST get their communications right

Day in, day out, I see how good estate agents really are.  Whether it’s in my day job on Location, Location, Location...

06 September 2021

From: Breaking News

Complaints about estate agents jump by a third says Ombudsman

The Property Ombudsman says there’s been a big increase in enquiries to its service in recent months, despite the pandemic.  In its...

24 August 2021

From: Breaking News

Auction house brings back physical events

Bramleys says it’s to resume property auctions in October. The auction will be the first held since March 2020. Previous auctions have been...

20 August 2021

From: Breaking News

Seven rogue sales and lettings agencies expelled by Ombudsman

No fewer than seven estate and lettings agencies have been expelled from The Property Ombudsman scheme today. Most of them are now...

30 June 2021

From: Breaking News

June 21 delay? It won’t hurt market says senior agent

A senior estate agent says even if the restrictions easing lockdown, still formally scheduled for June 21, are delayed by several...

11 June 2021

From: Breaking News

The reality of RoPA – an alternative view on estate agency regulation

We have more regulations controlling the sector than ever before and we have more ‘regulators’ involved in controlling the sector than...

01 May 2021

From: Features

New guidance to agents over Dual Fees and vendor dis-instruction

Agents are being advised on what course of action they should take to safeguard their right to fees should they be dis-instructed...

29 April 2021

From: Breaking News

Property Natter - will there be live property events this year?

The last property event I attended in person – and I think the last physical property event held all told –...

10 April 2021

From: Features

Purplebricks For Sale and To Let boards revamped for new campaign

Purplebricks has unveiled changes to its For Sale and To Let boards to reflect its continuing sponsorship of Team GB and...

18 March 2021

From: Breaking News

Reapit deal set to bring Australian PropTech to UK agents

CRM supplier Reapit, backed by private equity funding, has entered into an international deal to acquire a leading Australian PropTech provider...

25 February 2021

From: Breaking News

How to ensure your letting business remains compliant

Being a letting agent today means keeping up to date with the long list of rules and regulations governing how a...

20 February 2021

From: Features

Stamp Duty Gag: MPs prevented from debating extension

The government may be stopping MPs debating an extension to the stamp duty holiday - despite a pledge they would do...

20 January 2021

From: Breaking News

Boomin signs up another 15 independents ahead of delayed launch

Boomin has announced another 15 independents as members of the site, which is expected to launch in the near future. “The latest...

11 January 2021

From: Breaking News

2021 will not hold back Agents who are prepared to adapt

With the Government announcement this week of another national lockdown across England amid the surging coronavirus infections, it once again puts...

08 January 2021

From: Sponsored Content

More complaints to Ombudsman this year, despite market closure

The Property Ombudsman says there have been more complaints lodged about agents so far in 2020 than in 2019. This is despite...

15 December 2020

From: Breaking News

Agents can do more to speed up transactions by adopting technology

Recent debate about urgent need for reform and better collaboration within the property industry, has once again come under the spotlight...

04 December 2020

From: Sponsored Content

New industry regulator could use versions of TPO codes of practice

The industry regulator who comes into force when the Regulation of Property Agents’ recommendations are adopted may take over versions of...

04 December 2020

From: Breaking News

Referral Fees - agents should disclose them up-front insists Ombudsman

The Property Ombudsman has joined calls for greater disclosure of referral fees by agents.  The issue has become a hot topic in...

30 November 2020

From: Breaking News

What is blockchain and can it really help estate agents?

Property sales take a seriously long time to complete. There are a number of reasons for this, although often delays are...

28 November 2020

From: Features

Countrywide shares soar despite more branch closures

Countrywide shares soared yesterday, rising 47 per cent on the previous close at one point as investors relished the prospect of...

10 November 2020

From: Breaking News

Mandatory qualifications for agents “within two or three years”

The mandatory qualifications expected of agents have not been forgotten and will come into effect in two or three years. That’s the...

29 October 2020

From: Breaking News

Keeping the property market moving

It’s been an unexpected year for the property market, shaped by the effects of the pandemic. We didn’t quite anticipate the...

27 October 2020

From: Sponsored Content

Agents Do Charity - a reminder we’re here to help through the virus

Hello and welcome to the latest ADC, your regular Friday round-up of great work being done by agents, suppliers and others...

25 September 2020

From: Breaking News

Three ways estate agents can create a virtual tour

Across the UK and Europe, lockdown measures are changing and the markets are kicking back into life as we grow accustomed...

16 September 2020

From: Features

Property Natter - perception vs reality - why do agents have a bad rep?

It’s fair to say that UK estate agents don’t have the best of reputations, often featuring in the lists of the...

29 August 2020

From: Features

Agent expelled by Ombudsman for failing to pay award to seller

An agency that has now closed down has been expelled by The Property Ombudsman for failing to pay an award of...

26 August 2020

From: Breaking News

Agents Do Charity - what we'd give for a mud bath!

Hello and welcome to Agents Do Charity, a weekly round-up of news as the industry continues fund-raising even in these challenging...

14 August 2020

From: Breaking News

Code of Practice marks welcome progress for RoPA recommendations

Earlier this month, it was revealed that property industry bodies have joined a new Code of Practice Steering Group to enact...

25 July 2020

From: Features

Property Natter: what will property conferences and events of the future look like?

Conferences, events and awards dinners are a hugely important part of the property calendar, bringing the great and the good of...

18 July 2020

From: Features

What next for Purplebricks after latest international sell-off?

Purplebricks’ sale of its Canadian operation for some £35m begs the question - where can it now recoup some of its losses...

16 July 2020

From: Breaking News

Fall throughs – the impact and the solutions revealed: Part Two

In the second of a series of articles, Emma Vigus, Managing Director of mio, the Estate Agents Sales Progression platform, explores...

11 July 2020

From: Features

Mortgage enquiries surge as prices dip slightly in latest index

Mortgage enquiries in June surged to double the rate of the previous month according to the latest halifax house price index. Although...

08 July 2020

From: Breaking News

Code of Practice for Estate Agents set to change industry forever

A new estate agency Code of Practice is to be written by a group set up by the Royal Institution of Chartered...

01 July 2020

From: Breaking News

ESTAS 2020 are almost here - and they’re virtually here, too

Some weeks later than usual for understandable reasons, the ESTAS Awards 2020 are almost here - and for the first time...

25 June 2020

From: Breaking News

New Property Ombudsman is lifelong redress champion

The new Property Ombudsman taking over from October is Rebecca Marsh. She is currently Chief Ombudsman at the Legal Ombudsman and was...

05 June 2020

From: Breaking News

ESTAS awards go virtual - here’s the date when winners will be named

The biggest awards for the agency sector - The ESTAS - will now be a virtual event on Friday July 3,...

18 May 2020

From: Breaking News

How’s the housing market? Ask again in September…

Rightmove has taken the unusual step this weekend of issuing its usual monthly asking price index on a Saturday instead of...

16 May 2020

From: Features

Poor communication the biggest cause of Ombudsman complaints

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman.  The figures refer...

11 May 2020

From: Breaking News

Business rates boost for agencies as revaluation is deferred a year

Agencies, many of which campaigned vigorously to be included in the business rates holiday announced in March by the government, have...

07 May 2020

From: Breaking News

Expelled! Agents kicked out by Ombudsman for not paying awards

The Property Ombudsman has announced the expulsion of eight agencies, all for contravening TPO codes of practice. Most of the expulsions were...

04 May 2020

From: Breaking News

Rightmove says vast majority of buyers will go ahead after lockdown

A study by Rightmove suggests that 94 per cent of buyers and sellers currently in the market are determined to go...

04 May 2020

From: Breaking News

Virtual Viewings Warning - agents should keep copies in case of dispute

The Property Ombudsman is advising agents to use virtual viewings only as a filtering process with offers being agreed only ‘subject...

01 May 2020

From: Breaking News

40 to 50 calls a day still coming in to The Property Ombudsman

The Property Ombudsman’s office is still receiving 40 to 50 calls a day from the public, even though most transactions with...

23 April 2020

From: Breaking News

Unsure if your agency can claim business support? This tool should help…

If there are agents still uncertain as to whether their company or themselves as individuals are claiming the maximum business support,...

23 April 2020

From: Breaking News

New government advice on Corona activities, and property management tips

Hello, this is the final Conquering Corona for the week as we continue to help agents with advice and guidance through...

17 April 2020

From: Breaking News

Agency’s egg-cellant Easter help for local hospice fund-raising

A high-profile regional agency is “cracking on” with support for a hospice for children and young people that cannot raise funds during...

13 April 2020

From: Breaking News

Conquering Corona - self-employment webinar, more PropTech offers

Good morning and welcome to today’s edition, helping agents find a way through the Coronavirus crisis by sharing information with the...

07 April 2020

From: Breaking News

Struggling agencies may be helped by new insolvency measures

Former housing minister Alok Sharma has revealed new measures to allow agencies and other businesses to avoid insolvency during the virus...

30 March 2020

From: Breaking News

Property Natter – how is the industry coming together during self-isolation?

Where else to start? Since my last Natter two weeks ago, all our lives have changed more than we could ever...

28 March 2020

From: Features

Rightmove’s offer to agents may be the most generous in the world

An international comparison of how major portals have discounted their charges to agents show Rightmove and Zoopla making “deeper and longer...

26 March 2020

From: Breaking News

Removal firms cancel all bookings not already started

Advice to removal companies from their main trade body has put a stop to most transactions not already at a very...

25 March 2020

From: Breaking News

PropTech conference is latest casualty of the virus crisis

The annual FUTURE PropTech conference scheduled for London next month is the latest casualty of the havoc being caused by the...

23 March 2020

From: Breaking News

Property Ombudsman conference is latest casualty of Coronavirus

The Property Ombudsman has announced that it will postpone its annual conference, which was to have been on June 18, until...

20 March 2020

From: Breaking News

PropTech Today: uncertain times to accelerate mergers and failures

We live in uncertain times. That I do not need to say to anybody. I am writing this piece aboard my...

11 March 2020

From: Breaking News

Phil Spencer: Communication is king – how can agents wear the crown?

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...

02 March 2020

From: Breaking News

Coronavirus fears hitting enquiry levels says leading agent

Agents and senior industry figures fear Coronavirus may derail the strong start to the  2020 housing market. One of the country’s leading...

02 March 2020

From: Breaking News

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