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KEYWORD "TPO" - 52 RESULTS
Scrap the bureaucracy and let’s have simple rental regulation

That the private rental sector has become the government’s whipping boy for housing problems - landlords in particular, letting agents almost...

14 July 2017

From: Features

Veteran franchisee returns to company after 25 years

The first agent to open a franchised Winkworth branch has returned to the business as a consultant. Michael Stoop began his career...

05 July 2017

From: Breaking News

Big rise in complaints and compensation says The Property Ombudsman

The Property Ombudsman’s annual report reveals a significant increase in the number of formal complaints resolved by the scheme and a...

22 June 2017

From: Breaking News

Redress schemes working together to drive out 'poor practice'

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

07 June 2017

From: Breaking News

Housing quango chief is new chair of Ombudsman council

Baroness Diana Warwick (below right) has been appointed chair of The Property Ombudsman scheme’s independent council. A life peer for the past 18...

23 May 2017

From: Breaking News

Agents Do Charity: In all colours of the rainbow

On the day when hundreds of agents descend on the capital to celebrate the great and good of the industry at...

12 May 2017

From: Breaking News

4 Reasons Why Virtual Furnishing Really Is The Future

It seems prop-tech is exploding at a scary rate, and the latest brands are all trying to grab our attention by...

17 March 2017

From: Sponsored Content

Only 14 complaints about 'quick sale' buying firms in two years, says TPO

There were only 14 complaints to The Property Ombudsman about so-called 'quick sale' firms - the professional buying companies that purchase...

10 March 2017

From: Breaking News

TPO spells out when pre-contract deposits may be acceptable

The Property Ombudsman has reiterated its new guidance in relation to agents accepting pre-contract deposits in certain circumstances. Estate Agent Today reported...

14 February 2017

From: Breaking News

TPO defends code change over buyers' pre-contract deposits

The Property Ombudsman’s office has defended a change to its code of practice which, according to a national newspaper, means agents...

06 February 2017

From: Breaking News

Housing White Paper - first details start to emerge

First details of the long-awaited Housing White Paper have emerged in stories in newspapers frequently used by government to float ideas. The...

03 February 2017

From: Breaking News

Guarantee blue skies! Bad weather doesn’t mean bad photos when you use Doctor Photo

Annoying isn’t it. You take on a stunning property, agree a compelling asking price and your Vendor is desperate to get the...

02 February 2017

From: Sponsored Content

Independence may be the undoing of the Independents

The story of the week has been the first steps of a trade body to represent independent estate agents - as...

21 January 2017

From: Features

Farewell to 2016 and a cautious welcome to 2017

There is no doubt that 2016 managed to catch the world by surprise on more than one occassion.  But will 2017 be...

14 January 2017

From: Features

Inheritance Tax will be next obstacle to London's recovery - claim

The extension of Inheritance Tax from April is likely to hinder the recovery of the battered prime central London market according...

13 January 2017

From: Breaking News

Portal Juggling: new software shows agents de-listing/re-listing properties

New software has been devised which can allow users to identify individual properties that have been ‘portal juggled’ - de-listed and...

19 December 2016

From: Breaking News

Zoopla and OTM give their response to Rightmove portal juggling change

Zoopla and OnTheMarket have given their first reactions to Rightmove's portal juggling extension of its property re-listing deadline from two weeks to...

14 December 2016

From: Breaking News

RICS is latest body to warn agents on dangers of portal juggling

The Royal Institution of Chartered Surveyors is the latest body within the industry to warn its members against portal juggling. Following statements...

15 November 2016

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

How can agents manage negative feedback left on review sites?

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

22 October 2016

From: Features

eMoov's petition wants agency licensing because standards are poor

eMoov founder and chief executive Russell Quirk has launched another online petition, this time calling for mandatory licensing of estate agents. The...

10 October 2016

From: Breaking News

The Property Ombudsman tells estate agents: 'raise your standards'

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

NTSEAT wants agents and public to report future portal juggling issues

The National Trading Standards Estate Agency Team has followed up the recent announcement by The Property Ombudsman to counteract portal juggling by...

29 September 2016

From: Breaking News

Ombudsman revises Codes of Practice to address portal juggling

The Property Ombudsman scheme (TPO) has announced that it will be issuing updated versions of all its Codes of Practice on...

27 September 2016

From: Breaking News

How can Agents survive in an increasingly competitive market?

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

13 September 2016

From: Sponsored Content

Win new vendors by advertising internationally

What is Properstar? Properstar helps UK estate agents cross the chasm from local to global in respect of advertising their properties. Using...

16 August 2016

From: Sponsored Content

Halve your website costs

Paying too much every month for your website? Move your website to us and we guarantee to halve your monthly bill I want...

16 August 2016

From: Sponsored Content

What is ‘Compliance in a Box’ all about?

With ever increasing obligations, estate agents know that compliance matters now more than ever.  However, being able to obtain access to the...

12 August 2016

From: Features

NTSEAT, NAEA, Redress schemes all warn against portal juggling

The National Trading Standards Estate Agency Team is warning agents not to engage in portal juggling - an activity it describes...

12 August 2016

From: Breaking News

Reapit reveals agency training scheme; TPO backs NALS toolkit

CRM software provider Reapit, has teamed up with Agency Mentors to provide training programmes for agents.  Reapit says its agent customers who...

01 July 2016

From: Breaking News

What will happen to the housing market if Britain leaves the EU?

The sense of gathering momentum for the Leave campaign ahead of the upcoming EU referendum is causing high levels of uncertainty...

17 June 2016

From: Features

Surprise move: removal firms to join The Property Ombudsman redress

In a surprise move, The Property Ombudsman is to allow all 420 registered firms in the British Association of Removers to...

03 February 2016

From: Breaking News

New year. New look?

Let Mid West Displays get your window in shape! Never underestimate the power of high street presence. Image is everything, and what...

14 January 2016

From: Sponsored Content

Property Natter – five highs of 2015

Right, so it’s one more week till Christmas and two more weeks until we head face first into 2016. Both these...

18 December 2015

From: Features

Bill McClintock, The Property Ombudsman Scheme

What is the biggest change you’ve seen in the agency industry during your time at TPO?  For me, the biggest change has...

18 December 2015

From: 60 Second Interview

Property Natter: the end of an era

It was an end of an era in the property world this week. Christopher Hamer stepped down as the Property Ombudsman...

04 December 2015

From: Features

Ex-Which? man joins The Property Ombudsman council

A former employee of consumer body Which? has been appointed to the council of The Property Ombudsman, one of the industry’s three...

01 December 2015

From: Breaking News

Agents expelled from Property Ombudsman over compensation dispute

Two more agents have been expelled by TPO because they failed to pay awards when ordered to pay compensation, and because...

11 November 2015

From: Breaking News

Long-standing board member to chair The Property Ombudsman

Gerry Fitzjohn, currently vice chairman of the board of The Property Ombudsman, has been appointed as chairman.  He takes over from Bill...

10 November 2015

From: Breaking News

Big rise in sales agents and online-only agents in TPO redress scheme

The Property Ombudsman, the largest and longest-established of three official redress schemes for agents, has recorded a significant rise in membership...

21 October 2015

From: Breaking News

Agents (and Angels) Do Charity - and the first mention of Christmas...

If it’s Friday it must be Agents Do Charity. Our industry does great work all year round, of course, but as...

16 October 2015

From: Breaking News

Agents' fees: CMA and TPO collaborate on new guidance to agents

The Property Ombudsman and the Competition and Markets Authority have prepared a supplementary guidance note to help agents ensure compliance with the Competition Act.  The...

14 October 2015

From: Breaking News

Agents’ Mutual’s latest ‘letter of intent’: what’s in it for agents?

The consumer is King and to protect sellers and buyers' best interests estate and letting agents have to operate in the...

09 October 2015

From: Features

TPO revises codes of practice to include consumer and deregulation laws

The largest of the three government-approved redress schemes, The Property Ombudsman, has updated its codes of practice to include new legislation...

02 October 2015

From: Breaking News

Rightmove says biggest September asking price rise for 13 years

Rightmove says the price of property coming to market this month has hit a new national record, up 0.9 per cent...

21 September 2015

From: Breaking News

New roles for high-end buying agent and country houses chief

Jonathan Hopper, the managing director of Garrington Property Finders - the search agency originally founded by Phil Spencer - has joined...

30 June 2015

From: Breaking News

As much as I enjoy a lock-in, this lock-out looks promising!

In my recent article, ‘Is Gazeal for Real?’ I reported on the imminent launch of this new product that claimed it...

26 June 2015

From: Features

Ombudsman scheme to hold first ever conference

The Property Ombudsman (TPO) scheme has announced that its first ever conference will take place in October.  ‘Raise Your Standards’ is being...

05 June 2015

From: Breaking News

Deposits row: Agent may switch redress scheme

The Brian Cox estate agency, at the centre of a weekend newspaper allegation about £2,000 deposits from buyers, has strongly defended...

12 May 2015

From: Breaking News

Estate agent scraps controversial £2,000 'deposit' idea

An estate agency says it is returning money to buyers after a newspaper revealed it was demanding would-be purchasers paid the...

11 May 2015

From: Breaking News

Rival redress schemes report increased business

Two rival redress schemes applying to sales and lettings agents are claiming increased business.  A press release from the Property Redress Scheme...

30 April 2015

From: Breaking News

Huge rise in referrals to The Property Ombudsman

There was a whopping 42 per cent rise in referrals to The Property Ombudsman last year according to the annual report...

21 April 2015

From: Breaking News

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