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KEYWORD "Review" - 434 RESULTS
Agents warned over referral fees: You're in the last-chance saloon

Estate agents have been warned that if new guidance over referral fees is not taken seriously, they could be faced with...

20 March 2019

From: Breaking News

Ex-Emoov chief's new online business makes headlines before it launches

The founder and former chief executive of Emoov, Russell Quirk, is back in the headlines with a new but until now...

18 March 2019

From: Breaking News

Online market share still very low as Purplebricks and Yopa both dip

The latest analysis of new listings in the two weeks to last Friday show that online estate agencies continue to have...

11 March 2019

From: Breaking News

ESTAS Customer Service Awards: are YOU on the shortlist?

The ESTAS has released details of those agents and suppliers to the industry who have been shortlisted for the most prestigious...

08 March 2019

From: Breaking News

Rightmove drops PropTech app promoting private sales

Rightmove is undertaking an investigation into a PropTech app that has tried to list private sales on the portal. The perhaps-ironically named...

07 March 2019

From: Breaking News

How to keep landlords happy in 2019

Competition for landlords will be fiercer than ever this year. Landlords are facing a raft of changes and will likely be...

06 March 2019

From: Features

Purplebricks Uncovered: What it's like to be a Local Property Expert

Here’s an unusual story, describing the work of one of Purplebricks’ Local Property Experts who was with the company for around...

04 March 2019

From: Breaking News

AllAgents allows Purplebricks reviews again, ending 18-month spat

The long-running stand off between website AllAgents and Purplebricks appears to be over, with the online agency being ‘readmitted’ by the...

04 March 2019

From: Breaking News

How can estate agents close the deal ‘off-grid’?

The demand for rural properties is high, and with 20.7% of England’s population in countryside areas, estate agents have a large...

02 March 2019

From: Features

Agency defends Trustpilot online reviews as transparent and honest

Chancellors says it has over 10,000 reviews on Trustpilot, making it the most reviewed High Street agency on the platform.  In a statement...

28 February 2019

From: Breaking News

RIP the open house…the return of the high street agent?

Cast your minds back to the summer of 2014. It’s 9.55 am somewhere in east London ‘Sorry I’m late’ offers the...

23 February 2019

From: Features

Sabotage: Hybrid accuses rival agents of aggressive competition

The two men behind a low-profile hybrid estate agency say their company is flourishing after two years in business, during which they...

20 February 2019

From: Breaking News

Online agency business tries to avoid Emoov fall-out with ‘realistic’ crowdfund

The first major estate agency business to launch a crowdfunding bid since the controversial collapse of Emoov has emphasised its “realistic”...

14 February 2019

From: Breaking News

Agent bruised by malicious and false reviews posted online

An estate agent says he’s “bruised” by recent mysterious negative online reviews he has received - shortly after he posted positive...

11 February 2019

From: Breaking News

BAD PHOTOS – 6 BIG MISTAKES YOU MIGHT BE MAKING!

BAD PHOTOS – 6 BIG MISTAKES YOU MIGHT BE MAKING! In our last article, we highlighted some really important and shocking stats...

07 February 2019

From: Sponsored Content

Trustpilot changing review system to disclose 'suppressed' complaints

The review website Trustpilot is to make it easier for the public to see whether companies have tried to stop complaints...

07 February 2019

From: Breaking News

Purplebricks still in charge but online market share drops back

The latest analysis of the performance of the top 10 online estate agencies shows that their market share of new listings...

07 February 2019

From: Breaking News

Countrywide brand backs review website set up by former agent

A review website has launched that describes itself as “a new and powerful research and marketing tool in the residential property...

07 February 2019

From: Breaking News

Why agents need smart review platforms to improve customer experience

Customer experience (CX) will largely determine the future of estate agency in the UK. This is now a key battleground for...

06 February 2019

From: Features

Huge branch closures announced for YourMove and Reeds Rains

A major restructuring of LSL Property Services has just been announced to shareholders, with substantial numbers of branch closures. The statement says...

05 February 2019

From: Breaking News

Online agency looks to private sales because of Purplebricks and others

The regional agency MoveSelf, which set up in 2017 as an online estate agent, is shifting emphasis towards For Sale By...

05 February 2019

From: Breaking News

Purplebricks' biggest critic ditches High Street and takes his estate agency online

Purplebricks might have the last laugh - its biggest critic is ditching his High Street office and making his own agency online. Controversial...

04 February 2019

From: Breaking News

Simon Duce, Managing Director.

ARPM  Who are you and what does it say on your business card? Simon Duce, Managing Director. What is ARPM and what does it...

01 February 2019

From: 60 Second Interview

Faster transactions for buyers and sellers now priority for search group

With far-reaching reforms of conveyancing and other aspects of house buying high on the government’s agenda, a trade body has revealed...

30 January 2019

From: Breaking News

Will any portal ever beat Rightmove?

If you want an engaging page-turner novel for cold winter evenings, my recommendation is Our House by Louise Candlish, a bestseller...

26 January 2019

From: Features

Review – what did we learn from the Guild Conference?

Alongside hundreds of agents and suppliers, I recently attended the Guild of Property Professionals’ annual conference. As ever, it was a great...

26 January 2019

From: Features

Why we need to be able to move when we want, not when we have to

A review of the housing market at present, particularly when it comes to purchase transactions, might not necessarily feel overly positive.  The...

26 January 2019

From: Features

Clampdown on referral fees: new Trading Standards guidance to be issued

It’s been revealed that the National Trading Standards Estate Agency Team is to deliver new guidelines to agents for referral fees...

23 January 2019

From: Breaking News

PropTech Today: What next for agents if virtual assistants take over?

If Artificial Intelligence (AI) technology is as sophisticated as they say, Porter Pioneers’ launch could leave agents kicking their feet.  Those of...

23 January 2019

From: Breaking News

How can estate agents build their online reputation?

When it comes to building online reputation, Google is king. It is estimated that over 90% of consumers Google a business before...

19 January 2019

From: Features

Referral fee ban considered as part of house buying reform

The civil servant leading work to reform the house buying has revealed key areas of government thinking - with a ban on...

18 January 2019

From: Breaking News

PropTech Today: Fatigue - should estate agents bother with technology?

“Estate Agents must be suffering from supplier fatigue. Where do you even begin? Most agents haven’t got the time.” So started the...

16 January 2019

From: Breaking News

Emoov collapse forces online rival to scrap crowdfunding pitch

The online sales and lettings platform TheHouseShop has scrapped its £500,000 crowdfunding pitch - and it’s blaming the collapse of online...

03 January 2019

From: Breaking News

Welcome to 2019: The Year of Brexit and Ban

It’s safe to say that the majority of agents will be glad to see the end of the past two years....

02 January 2019

From: Features

40 agency offices shortlisted for Guild's annual awards

The shortlist has been announced for the annual Guild of Property Professionals Awards to be held on January 17 in London.  The...

31 December 2018

From: Breaking News

Property Natter – A to Z of the property market for 2018

Another year is nearly done – and what an eventful year it’s been. We’ve had more than our fair share of breaking...

22 December 2018

From: Features

In It To Win It - ESTAS 2019 deadline looms

There are only a few days left for agents, brokers and suppliers to enter the ESTAS 2019 - closing date is...

18 December 2018

From: Breaking News

Towards 2019…with certainty in an uncertain world

It’s that time of year when we gaze to the future, when we ponder what the coming year will bring, and...

15 December 2018

From: Features

Great relationships are at the heart of a premium customer service

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...

15 December 2018

From: Features

Purplebricks: huge revenue growth plus £100m for “relentless innovation”

Purplebricks says it has £100m net cash to exercise “relentless innovation” and benefit from an industry shake-out that will ”expose undercapitalised traditional...

13 December 2018

From: Breaking News

What are the biggest challenges facing letting agents in 2019?

There is a perfect storm brewing in the lettings market, and as the saying goes, “you can’t change the direction of...

12 December 2018

From: Features

 Emoov investor row: Crowdcube pledges to update angry crowdfunders

It is now known that at least 32 formal complaints have been received by the crowdfunding platform that helped Emoov raise...

12 December 2018

From: Breaking News

Brexit Bedlam: Rightmove and agency give housing market warnings

The chief executive of online agency HouseSimple says “sellers need to be prepared and willing to lower their expectations” in the current...

07 December 2018

From: Breaking News

Exclusive: Emoov halved its £100m valuation during crowdfunding pitch

Investment platform Crowdcube has told Estate Agent Today that defunct online estate agency Emoov revised down its company valuation from £104m...

05 December 2018

From: Breaking News

Emoov: Rival agents try to poach vendors as public complaints mount

At least some calls from potential customers to Emoov are being cut off and rival estate agents are now plundering the...

03 December 2018

From: Breaking News

Seeing the wood for the trees - finding the 1% in your business

When was the last time you looked at your business and really thought about what you could do to improve? Yesterday? Last...

28 November 2018

From: Features

Controversial online auction firm generated £10.6m in fees for agents

The debate about online auction charges levied on buyers continues this morning with the release of figures showing that one company...

26 November 2018

From: Breaking News

Branch closures - 135 fewer independent agency offices

New figures from the British Independent Retailers Association suggest that there are now 135 fewer independent estate agency branches than at...

22 November 2018

From: Breaking News

I'm A Purplebricks Boss - Get Me Out Of Here! Australian CEO quits

Purplebricks chief executive in Australia, Ryan Dinsdale, is quitting the firm after two and a half years. The influential Australian Financial Review...

20 November 2018

From: Breaking News

What is the key to a smooth and efficient pre-tenancy process?

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...

14 November 2018

From: Features

PropTech Today: Agents - here’s why you need to differentiate more

I remember renting flats when I was a 25-year-old negotiator at Foxtons. Many of you will remember my love for the...

14 November 2018

From: Breaking News

Branch closures: 211 agency offices shut during first half of 2018

Shocking figures from the Local Data Company, a consultancy monitoring the health of High Streets, show that 211 estate agency offices...

12 November 2018

From: Breaking News

Another government clampdown: will it hit second home sales?

A business rates tax break which benefits holiday home owners is to be reviewed by ministers, who have now launched a formal...

08 November 2018

From: Breaking News

London house marketed for £25m but sells for ‘only’ £15m

A house in Mayfair that was sold for £19.175m in 2014 and put on the market this year at £25m has...

08 November 2018

From: Breaking News

Top tips - how to make your letting agency more efficient

For any business, regardless of size, age or industry, operating efficiently is fundamental to your success. When faced with challenges like we...

31 October 2018

From: Features

Countrywide reveals progress on Back To Basics turnaround

Countrywide has given Estate Agent Today exclusive details of progress on its Back To Basics programme as it seeks to recover...

31 October 2018

From: Breaking News

The dos and don’ts of email marketing

Given that ‘UK buyers are the most digitally active home hunters’, with HSBC’s Beyond the Bricks report stating that 90% of...

24 October 2018

From: Features

PropTech Today: Are consumers abandoned by online and hybrid agents?

Not so long ago, the best estate agents were those who did the best work for their clients and therefore built...

24 October 2018

From: Breaking News

Property viewings - how to keep up with evolving consumer demands

The culture of impatience and instant gratification has a lot to answer for. It has forced the hand of the property...

17 October 2018

From: Features

PropTech Today: Understand real estate robotics and we better understand tech

The last couple of weeks’ articles were penned very much for a specific agent readership, something I am trying to be...

17 October 2018

From: Breaking News

Dear Mr Chancellor…this is what we need on October 29…

I’ve spoken many times before of my desire to see government take property more seriously. For more than just lip service...

13 October 2018

From: Features

Can negative google and Facebook reviews damage brand reputation?

Local business reviews are becoming increasingly important for reputation management, with recent research showing 90% of consumers read online reviews before...

13 October 2018

From: Features

Read all about it: Property supplement publisher up for sale

Johnston Press, the company which owns the i national newspaper and some 200 local titles - many with property supplements carrying...

12 October 2018

From: Breaking News

Why online reviews can build trust, drive traffic and improve service

More than half of home owners now use online reviews to choose their estate agent when putting their property on the...

10 October 2018

From: Features

Foxtons says industry-leading technology allows it to close branches

Foxtons says its use of technology allows it to increase the reach of its branches - and claims this is behind...

10 October 2018

From: Breaking News

Property Jobs Today - a new agency and plenty of other key moves...

Hello and welcome to a new working week, which means your chance to catch up on the key moves in our...

08 October 2018

From: Breaking News

'Desperate' stamp duty surcharge will hurt London market - warning

Agents have continued to express their shock and opposition to the announcement by the government that it wants a stamp duty...

02 October 2018

From: Breaking News

Purplebricks claims 81% of listings sold within 12 months

The latest figures from Purplebricks, contained within the agency’s annual report released this week, claim that 81 per cent of its...

27 September 2018

From: Breaking News

Countrywide share price still in the doldrums despite Peter Long move

Shareholders in the ailing Countrywide agency group appeared to remain largely indifferent to the news that their executive chairman Peter Long...

20 September 2018

From: Breaking News

PropTech Today: will Unmortgage change our industry forever?

Those of you who receive (and read) my Sunday PropTech Review will know that, by far and away, the most shared...

19 September 2018

From: Breaking News

Purplebricks tries 'pay half upfront, half when home sells' model in Australia

Purplebricks has introduced its second price rise of the year so far in Australia, and is pioneering a model under which...

18 September 2018

From: Breaking News

Estate agency banned from taking credit for historic testimonial

A website claim by the London estate agency Moveli has been banned by the Advertising Standards Authority after a complaint from...

12 September 2018

From: Breaking News

EweMove claims it's UK's fifth largest online agency - and is in profit

EweMove is the country’s fifth largest online agency group based on transactions, and continues to make a profit according to its owner,...

12 September 2018

From: Breaking News

Online reviews: huge and growing distrust from the general public

There’s been a huge vote of no-confidence in online reviews, often used for marketing by many online agencies and some traditional...

11 September 2018

From: Breaking News

Ombudsman calls for new build homes to be included in consumer redress

The Property Ombudsman has urged the government to bring the new homes build sector under consumer redress. New builds are not currently...

10 September 2018

From: Breaking News

Property Natter: setting the record straight on SEO and subdomains

Fake news has become the popular catchphrase of a certain orange-tinted president in recent years. And everyone, from tech giants like...

08 September 2018

From: Features

Help to Buy scheme facing the axe in government review

Speculation is growing that the Help to Buy scheme is set to be discontinued following a review by government ministers. Recent research...

03 September 2018

From: Breaking News

Rightmove 'may drop out of FTSE-100 within days'

Speculation is growing that Rightmove could drop out of the prestigious FTSE-100 within the next few days as the stock exchange...

30 August 2018

From: Breaking News

Brexit and SDLT 'causing market to stagnate' warns property specialist

A downbeat report from property investment specialist London Central Portfolio says “there are very few causes for optimism in the domestic...

29 August 2018

From: Breaking News

allAgents takes on OnTheMarket as it says it will become a portal

Independent review website allAgents says its ultimate ambition is to be a serious rival to existing portals like OnTheMarket. Unveiling a new...

21 August 2018

From: Breaking News

Rightmove says it's a 'summer sale' - with Connells leading price cuts

Rightmove says the housing market is now into a ‘summer sale’ as newly-marketed property shows an average asking price fall of...

20 August 2018

From: Breaking News

OnTheMarket sales rep wrote critical review of agency after cold call

An OnTheMarket sales rep - who now no longer works for the company - wrote a critical review of an independent estate...

14 August 2018

From: Breaking News

Online agents have under 1% share in prime central London - LonRes

The chairman of LonRes says online estate agents have only a one per cent share of the market in prime central...

13 August 2018

From: Breaking News

Marketing automation can make your business smarter

When Oakland A’s, a small-market team, stunned the baseball world 16 years ago by transforming itself into world-beaters on a shoestring-budget,...

11 August 2018

From: Features

Property Natter: Q&A with Stephen Ludlow, ludlowthompson

Next week ludlowthompson celebrates its 25th anniversary. Here, I catch up with Stephen Ludlow, co-founder and now executive director of the...

11 August 2018

From: Features

Stamp Duty - first time buyer confusion 'shows need for a simple system'

A respected mortgage broker has found that there is widespread public uncertainty amongst the public about the effects of stamp duty...

09 August 2018

From: Breaking News

GDPR Weekly: Anti-money laundering regulations and data protection

The General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 - has now become effective and is...

07 August 2018

From: Breaking News

Prime London's four year collapse: agency figures show scale of falls

The price per square foot for homes in central London is currently £1,194 - that’s 16.9 per cent below its 2014...

30 July 2018

From: Breaking News

Agency reveals price falls required by prime homes before they sell

Figures from Savills suggest that there’s currently an average 1.14 price adjustments per sale across the prime regional markets of the...

27 July 2018

From: Breaking News

PropTech platform BestAgent reveals new supplier partner

The emerging Proptech platform BestAgent has announced its latest partnership - this one is with sales progression company ViewMyChain. BestAgent, run by...

26 July 2018

From: Breaking News

Customer service - why is it so important to your agency?

It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner...

25 July 2018

From: Features

GDPR Weekly: What security measures do agents need to take?

The General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 - has now become effective and is...

24 July 2018

From: Breaking News

Referral fees – why a ban won’t make services cheaper

We are currently engaged in consultations with our members to help to find a practical solution to the concern of the...

21 July 2018

From: Features

Agents' fees cartel : investigation blows the lid on how it was planned

A disciplinary investigation by the Royal Institution of Chartered Surveyors has blown the lid on the infamous fee-fixing cartel scandal involving estate...

20 July 2018

From: Breaking News

 Property Natter: what has 2018 brought so far?

First things first, I have to mention the World Cup. The dream is over, football’s not quite coming home (not until...

14 July 2018

From: Features

Think it's all over? It is now - Emoov's Russell Quirk reviews the big match

“They think it’s all over ... it is now.” The refrain that haunts England fans returned last night, not in a good...

12 July 2018

From: Breaking News

New Housing Minister makes his first statement - all 93 words of it

The new housing minister, Kit Malthouse, has made his first formal statement from the Ministry of Housing, Communities and Local Government. It...

12 July 2018

From: Breaking News

GDPR Weekly: How should agents deal with security breaches?

The General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 - has now become effective and is...

10 July 2018

From: Breaking News

Lucky escape for Raab - government to miss its new homes target

Former housing minister Dominic Raab, who yesterday left his post after just six months in office, may have had a lucky...

10 July 2018

From: Breaking News

Is a passport enough for AML? Blog 3

The Money Laundering Regulations 2017 require estate agents to risk assess their business relationships and apply an appropriate level of investigation...

09 July 2018

From: Sponsored Content

Great estate agents inspire England to victory! - Our big match review

The dream goes on, and as England eases into the World Cup semi-finals, our agents’ reviews of their games continue -...

09 July 2018

From: Breaking News

Purplebricks the largest UK estate agency: 'So what?' says stock market

The stock market and at least one City analyst have shrugged their shoulders at the claim by Purplebricks that it is...

06 July 2018

From: Breaking News

Purplebricks: UK revenue up 81%, 630 LPEs and 74% of online share

  Purplebricks says it enjoyed an 81 per cent growth in revenue in the UK the year to the end of April and...

05 July 2018

From: Breaking News

England win! - our match review features Emoov and Purplebricks (sort of...)

Any fingernails left after last night’s thriller? It was a cracker of a game, particularly the last 45 minutes...and then the...

04 July 2018

From: Breaking News

Estate agency as it used to be - EAT looks back at 2008

Estate Agent Today is 10 years old this weekend. We hope you’ll agree that’s a cause for celebration and a great...

29 June 2018

From: Breaking News

'The score? Doesn't matter, does it?' - our latest England World Cup review

Here’s our third England World Cup match report prepared by a reader - and it’s another terrific review...perhaps more interesting than...

29 June 2018

From: Breaking News

Purplebricks rejects claims of bullying Local Property Experts in Australia

Purplebricks says it completely rejects any claim of bullying its representatives in Australia. The Australian Financial Review, which last week reported the...

26 June 2018

From: Breaking News

GDPR Weekly: All you need to know about subject access requests

The General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 - has now become effective and is...

26 June 2018

From: Breaking News

‘Word of mouth is better than reviews when choosing an agent’

A survey shows only 18 per cent of vendors favour reviews over personal recommendations when it comes to choosing an estate...

25 June 2018

From: Breaking News

'Gareth Southgate please prove me wrong':  Our latest World Cup review

What a weekend for British sport! In F1 there was Lewis Hamilton’s dominant win at the French Grand Prix, and the big...

25 June 2018

From: Breaking News

Commisery for Purplebricks - it's hit trouble in Australia

It looks as if Purplebricks has hit something less than a purple patch in the Australian housing market. The Australian Financial Review,...

22 June 2018

From: Breaking News

Right To Buy: top agency hints at need for 'fundamental review'

Savills has suggested that it may be time for a fundamental review of what’s left of the flagship policy of Margaret...

20 June 2018

From: Breaking News

Kane so able but England so frustrating! Our guest reviewer’s verdict...

So what did you think of the match? A deserved 2-1 win or a lucky victory snatched from the jaws of...

19 June 2018

From: Breaking News

GDPR Weekly: How should you remove data from your system?

The General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 - has now become effective and is...

12 June 2018

From: Breaking News

The biggest challenge facing estate agents today…

What is the biggest challenge in estate agency today? At the risk of sounding flippant, selling houses! It’s a unique industry...

11 June 2018

From: Sponsored Content

Strewth! Purplebricks investigated by another Australian watchdog

News media in Australia say Purplebricks is the subject of an investigation by a consumer watchdog in the province of Western...

11 June 2018

From: Breaking News

How can agents make money from TV, broadband and utilities?

Letting agents are being advised to think seriously about how they can recoup costs to help compensate for the introduction of...

09 June 2018

From: Features

Agents Do Charity (and sorry, we mention Donald Trump this week...)

We have the presidential seal of approval for our Agents Do Charity this week - well, sort of, but we don’t mean...

08 June 2018

From: Breaking News

It's not just Purplebricks - another agency boasts thousands of Trustpilot reviews

It’s not just Purplebricks that makes much of its apparently- favourable online reviews - now EweMove has issued a statement expressing...

05 June 2018

From: Breaking News

Conveyancers may have to publish prices, services and reviews

As the process of making buying and selling more transparent continues to gather pace, the body that regulates conveyancers says it...

05 June 2018

From: Breaking News

GDPR Weekly: How often should you ask customers to update preferences?

The General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 - has now become effective and is...

29 May 2018

From: Breaking News

Agents' PropTech Toolshed: Virtual tours - fab or fad?

Firstly, my sincere apologies - it has now been over a month since my last PropTech blog, doesn’t time fly!  In the...

26 May 2018

From: Features

Asking prices at an all-time high, but sales have dipped - Rightmove

The latest data from Rightmove indicates that the average national asking price has reached another all-time high of £308,075 following a...

21 May 2018

From: Breaking News

Stand by - new wave of Purplebricks adverts on the way

Purplebricks is reported to have hired a new advertising agency to handle a “multi million pound” media campaign. The advertising industry weekly...

11 May 2018

From: Breaking News

Sigh of relief as interest rate rise put off for now

The Bank of England’s Monetary Policy Committee has decided to keep the base rate unchanged at 0.5 per cent this month. The...

10 May 2018

From: Breaking News

Buyers need more help to get the best mortgage deal, says FCA

The Financial Conduct Authority says house buyers need more help to find the best priced and most appropriate mortgage deal for their...

09 May 2018

From: Breaking News

Social media 'may be better than reviews to assess some estate agents'

Emoov founder Russell Quirk says that in some cases social media might give a more accurate picture of an estate agency’s...

04 May 2018

From: Breaking News

allAgents to relaunch portal - and is set to exclude Purplebricks

Review service allAgents has relaunched its property portal, saying it may become an agent-owned service and pledging to turn it into...

03 May 2018

From: Breaking News

More controversy as Purplebricks and Trustpilot are probed by BBC show

A BBC Radio 5 Live analysis of online reviews has reignited the argument about the glut of positive reviews for Purplebricks...

30 April 2018

From: Breaking News

Warning issued about many years before leasehold reform becomes law

A leasehold reform campaigning group is warning that “it is likely to be many years” before promised leasehold reform becomes law. Leasehold...

24 April 2018

From: Breaking News

War of words goes on between Purplebricks and allAgents

The long running spat between review website allAgents and hybrid agency Purplebricks reignited over the weekend following a Facebook post. A Purplebricks...

23 April 2018

From: Breaking News

Conveyancers back government reforms of buying and selling processes

The conveyancing industry regulator has thrown its weight behind the government’s proposals to improve the buying and selling process.  Stephen Ward, director of strategy...

10 April 2018

From: Breaking News

Agents' PropTech Toolshed: Marvellous maintenance

Just like that, the Easter Bank Holiday has come and gone and I find myself now looking ahead to the Summer.  The...

07 April 2018

From: Features

Could embracing Commonhold put an end to leasehold nightmare?

At any given moment it’s difficult to say which issue dominates our marketplace, but I think it’s fair to acknowledge during...

31 March 2018

From: Features

GDPR Weekly: Do you need consent for direct marketing?

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

27 March 2018

From: Breaking News

Emoov well ahead of Purplebricks in new assessment of online agencies

  An assessment of nine online agencies undertaken by a property website has seen Emoov come out on top after being analysed...

26 March 2018

From: Breaking News

Property Natter: Day in the life of...a Group Managing Director

For part two of the 'Day in the life of' series, I spoke to Peter Kavanagh, who first joined Romans in...

24 March 2018

From: Features

Fast track to franchise success - are you ready to be your own boss?

For many estate agents seeking to become entrepreneurs, the idea of starting their own business is undoubtedly daunting, especially when going...

17 March 2018

From: Features

Another agency wins award based on reviews by “real customers”

Andrews Property Group has won the Feefo Trusted Service award, which the agency describes as “an independent seal of excellence that...

15 March 2018

From: Breaking News

Asking prices and agents' commission more important than reviews to vendors

A survey by consumer body Which? suggests askng prices and agents' fees are the most significant factors considered by a vendor choosing an...

14 March 2018

From: Breaking News

Surcharge for 'five day exchange and completion' is slammed as rip-off

A critic of the conveyancing process has accused a law firm’s charge of £95 for “exchange and completion within five working...

13 March 2018

From: Breaking News

Simple tips to take professional property photos

Getting your property marketing right is vital, and the starting point is with professional images.  With most buyers browsing the internet for...

07 March 2018

From: Features

Guild wins award based on customer reviews rated 4.5 and 5.0

The Guild of Property Professionals has won a major award from reviews platform Feefo. The Feefo Gold Service award is described by...

02 March 2018

From: Breaking News

It’s time to show off your assets in a crowded market

When it comes to growing your business sustainably, maintaining a brand that is eye-catching and identifiable with your audience is vital...

01 March 2018

From: Sponsored Content

Revealed - ESTAS 2018 shortlist, with record entries and record votes

The ESTAS Group has revealed the agencies, suppliers and other property companies shortlisted for its 2018 Estate & Letting Agent Awards. The...

01 March 2018

From: Breaking News

GDPR Weekly: Exploring the requirements for personal data

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

27 February 2018

From: Breaking News

Analysts anticipate disappointing figures from Foxtons tomorrow

Industry and financial analysts are preparing for what may well be another round of difficult trading figures from London agency Foxtons. Tomorrow...

27 February 2018

From: Breaking News

Changing consumer behaviour means agents need to embrace digital

In a show of changing consumer behaviour in the property market, new research has revealed that digital-savvy movers are favouring specialist...

26 February 2018

From: Sponsored Content

Property Natter – a property invasion on our tellies

The death of traditional TV – where viewers sit down together to watch shows at defined times – has been much...

24 February 2018

From: Features

GDPR Weekly: Taking the first steps towards compliance

Coming into force on May 25, the General Data Protection Regulation (GDPR) - which replaces the Data Protection Act 1998 -...

20 February 2018

From: Breaking News

Government launches surprise consultation on property redress

The government has launched a surprise consultation on the creation of a new redress system for customers of agents and others...

18 February 2018

From: Breaking News

Agents' PropTech Toolshed: Who am I and recruiting PropTech

PropTech has been the industry soundbite for the last couple of years. For many of my fellow agents, I think it’s one...

17 February 2018

From: Features

Advertising watchdog rules on another complaint about Purplebricks

The Advertising Standards Authority has ruled on another complaint lodged about Purplebricks. Although the latest appears minor it adds to a lengthy list...

14 February 2018

From: Breaking News

Purplebricks: boards up, shares down?

Why I won’t buy Purplebricks shares and why if I had any, I’d sell fast… In its latest adverts, Purplebricks attempts to...

13 February 2018

From: Features

Purplebricks ads confront 'best price' issue and mock High Street rivals

Controversial new Purplebricks advertisements on social media mock traditional estate agents who “twiddle their thumbs” in offices and claim the hybrid...

13 February 2018

From: Breaking News

allAgents and agency group CIELA reignite disputes with Purplebricks

The Charter for Independent Estate and Letting Agents says Purplebricks is still not complying with a ruling made by the Advertising...

06 February 2018

From: Breaking News

Pressure mounts on Purplebricks to release actual sales figures

Pressure continues to mount on Purplebricks to reveal its sales data after a weekend during which claims about its effectiveness continued...

05 February 2018

From: Breaking News

Purplebricks fees rise up to 33 per cent In Australia

Purplebricks has increased its charges in Australia by up to 33 per cent. The Australian Financial Review reports that the 33 per...

05 February 2018

From: Breaking News

Henry Pryor gives High Street agents 10-point guide to raise their game

Outspoken buying agent Henry Pryor has set out 10 points that he claims many traditional agents overlook when they debate the...

05 February 2018

From: Breaking News

Conveyancing: It's not about referral fees

Whisper it quietly, but there seems to be change in the air when it comes to agents recommending lawyers based on...

03 February 2018

From: Features

ESTAS to accept Feefo reviews as part of agency awards process

The ESTAS Group has announced that it now accepts Feefo reviews as part of its agency awards process.  The ESTAS Group’s Estate...

01 February 2018

From: Breaking News

 Is the Land Registry about to drag property purchasing into the 21st century?

If you were under any misconceptions about how pivotal a role HM Land Registry is going to play in the future...

27 January 2018

From: Features

Record entries for estate and letting agents' awards at ESTAS 2018

The ESTAS Group has announced record entries for its 2018 estate and letting agents awards.  The national award scheme - which recognises...

25 January 2018

From: Breaking News

'Secret' project aims to help traditional agents combat Purplebricks

A ‘secret’ proposal called Project UHA was put to a hand-picked group of agents on Friday with speculation suggesting it centres...

22 January 2018

From: Breaking News

AllAgents names Purplebricks as 'worst rated agency for 2017'

The war between AllAgents review website and Purplebricks has continued with the site naming the hybrid agency the “worst rated one...

17 January 2018

From: Breaking News

Sex, Drugs and Property: is this about your office? and who is Agent X?

It may be a stunt to drive book sales or it may be a true-life expose of what really goes on...

11 January 2018

From: Breaking News

Exclusive: New 'super-portal' launching in the UK on March 1

A new property portal called Linktosale aims to launch in the UK at the start of March following what appears to...

08 January 2018

From: Breaking News

Price falls in prime south west London 'now worse than prime central'

More price falls have been recorded across areas of prime London according to Savills.  The pattern is not uniform - the agency...

03 January 2018

From: Breaking News

Reviews: now AllAgents says it won’t work with Purplebricks

The tit-for-tat slanging match between Purplebricks and review site AllAgents is continuing. Yesterday we reported a lengthy statement from Purplebricks explaining why...

20 December 2017

From: Breaking News

Purplebricks hits back at “poor” AllAgents review site

Purplebricks has responded to the review website AllAgents which recently reinstated some disputed reviews - but there appears no threat of...

19 December 2017

From: Breaking News

Five things that didn’t happen in 2017

It’s traditional before Christmas to either review the year past or anticipate the one ahead - but I’m intrigued about what...

16 December 2017

From: Features

allAgents reinstates most of its disputed Purplebricks reviews

allAgents has today reinstated Purplebricks’ reviews on its site - this includes the majority of the negative reviews which have been...

12 December 2017

From: Breaking News

allAgents v Purplebricks - major announcement expected

allAgents, the review website in dispute with Purplebricks, says a “major announcement” is expected about its next step in the saga...

08 December 2017

From: Breaking News

allAgents pours cold water on Purplebricks' reviews link with Feefo

allAgents, the specialist review website which has had a bitter dispute with Purplebricks, has poured cold water on the hybrid agency’s...

04 December 2017

From: Breaking News

Purplebricks - now it links up with second customer review service

Purplebricks is to work with respected review website Feefo - in addition to keeping its controversial existing link with Trustpilot which...

01 December 2017

From: Breaking News

Purplebricks reviews: peace talks with allAgents website end in failure

Hybrid agency Purplebricks and website allAgents have failed in their bid to reach agreement over the accuracy and source of a...

30 November 2017

From: Breaking News

AllAgents stays quiet on next move in dispute with Purplebricks

AllAgents, the review website which failed in a bid to raise a ‘fighting fund’ in its ongoing row with Purplebricks, is...

28 November 2017

From: Breaking News

Property Natter: A to Z of the property industry for 2017

As we hurtle towards the end of 2017, it’s time to reflect on the year that’s just been.   Even better, this property-based...

25 November 2017

From: Features

Review website fails in bid to raise £50k 'to fight Purplebricks'

The website AllAgents has failed in its bid to raise the £50,000 it says it requires to pay for a defence...

22 November 2017

From: Breaking News

AllAgents extends bid to raise £50,000 to fight possible Purplebricks action

The website AllAgents has extended its deadline to raise £50,000 for possible legal costs should Purplebricks take action over disputed reviews. The...

21 November 2017

From: Breaking News

Purplebricks chief executive now involved in AllAgents peace talks

Estate Agent Today can reveal that the ‘peace talks’ between the AllAgents review website and Purplebricks now involve the agency’s chief...

17 November 2017

From: Breaking News

Purplebricks shares dip below 300p - 40% down over four months

Purplebricks’ share price value yesterday dropped below the 300p, over 40 per cent less than its high point over the recent...

16 November 2017

From: Breaking News

PropTech Today: Will eMoov’s no-sell-no-fee inspire others?

Online estate agent eMoov recently set itself apart by directly addressing the issues of openness and transparency that have long dogged the online business...

15 November 2017

From: Breaking News

Anti-money laundering regulations – collaboration is key

A new EU crackdown on money laundering requires estate agency businesses to adopt a collaborative approach if they are to avoid...

11 November 2017

From: Features

House Buying Review pushes PropTech firms into action

The government's call for evidence from agents and others in a bid to improve the house buying process has pushed some...

08 November 2017

From: Breaking News

Exclusive: AllAgents in encouraging peace talks with Purplebricks

Estate Agent Today has been told that the website AllAgents has been holding peace talks with Purplebricks over its dispute about...

01 November 2017

From: Breaking News

Agency tells government: probe gazundering as well as gazumping

The government should take a close look at gazundering as well as gazumping in its review of the house sales process,...

27 October 2017

From: Breaking News

Conveyancers take a bow at first ESTAS awards for the sector

Three hundred of the UK’s top conveyancers have celebrated the success of the industry at the first ever ESTAS Conveyancer Awards. The...

26 October 2017

From: Breaking News

Teenage online boss says his estate agency is already one of UK's biggest

The 19 year old boss of online agency Doorsteps claims that his website has sold £100m worth of homes, currently lists...

17 October 2017

From: Breaking News

Slow progress for crowdfund appeal to mount legal fight over Purplebricks

The crowdfunding appeal by review website AllAgents to mount possible legal action against Purplebricks appears to be making relatively slow progress. As...

16 October 2017

From: Breaking News

Property Natter: reputation, renewables and an online revolution

They say presentation is key (something that Theresa May now knows all too well after her calamitous conference speech). But equally...

14 October 2017

From: Features

Record staff interviews and avoid unnecessary tribunals

Employment tribunal fees could soon become extinct, after the Supreme Court ruled they were an obstacle to the ‘access of justice’.  Once...

14 October 2017

From: Features

'Michael Bruce' chips in for AllAgents legal bid against Purplebricks

A donor with the name ‘Michael Bruce’ has contributed - at least a little - to a fighting fund for review...

12 October 2017

From: Breaking News

Anti-money laundering: only 1 in 300 foreign deals triggers a 'red flag'

One one in every 300 property purchases by overseas buyers trigger a so-called ‘red flag’ with the National Crime Agency -...

12 October 2017

From: Breaking News

Q&A with Moneypenny Receptionist Amanda Beck

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...

09 October 2017

From: Sponsored Content

Vast majority of sellers say local branch staff are key to selecting agent

The vast majority of sellers surveyed by a consumer group say rapport with branch staff in a locally-based office is important...

29 September 2017

From: Breaking News

PropTech Today: Is the industry solving a non-existent problem?

90% of PropTech’s work is good and vital, but that final ten has the potential to damage the rest. In my Sunday...

27 September 2017

From: Breaking News

Purplebricks: advertising watchdog still investigating complaint

The Advertising Standards Authority has confirmed to Estate Agent Today that it is still investigating a complaint lodged against Purplebricks by...

22 September 2017

From: Breaking News

Trustpilot to remove UK Purplebricks reviews posted to US site

Trustpilot has announced it is to remove UK reviews of Purplebricks which it says were "mistakenly invited" by the agency to be...

20 September 2017

From: Breaking News

Purplebricks boss Michael Bruce explains challenge to AllAgents' reviews

One of the co-founders of Purplebricks, Michael Bruce, has explained why the agency challenged reviews of its services on AllAgents. Speaking to...

19 September 2017

From: Breaking News

Agents unfairly blamed for failings of 'antiquated conveyancing system'

The founder of a new online sales assistance service says agents are often unfairly blamed by the public for failings in...

19 September 2017

From: Breaking News

Purplebricks: full text of AllAgents' announcement about suspension

Review service AllAgents has issued a statement explaining why it has suspended the Purplebricks agency. Purplebricks puts much emphasis on public reviews,...

19 September 2017

From: Breaking News

Exclusive: Trustpilot review company explains its Purplebricks policy

Online review organisation Trustpilot has issued an open letter regarding its Purplebricks reviews. In it, the review company - which is often...

14 September 2017

From: Breaking News

Guild of Property Professionals launches partnership with The ESTAS

The Guild of Property Professionals has launched a partnership with the ESTAS Group, which runs the customer feedback platform and customer...

13 September 2017

From: Breaking News

Was this the week the agency industry changed for good?

I’ve been in France for the past few days and depending on your viewpoint, I made a spectacularly good or singularly...

09 September 2017

From: Features

Agents’ Mutual demutualisation: industry awaits members’ meeting

The industry today awaits the result of Agents’ Mutual’s formal Members’ Court in which agents will vote on the organisation’s proposed demutualisation and...

06 September 2017

From: Breaking News

Property Natter: it’s time to party (political-style)

In this week’s Natter I’m going to get all political. Don’t worry, I won’t be giving my opinions on Brexit, Trump...

02 September 2017

From: Features

Why I want to join Agents’ Mutual

Before we go any further, assuming you are an Agents’ Mutual member, let me ask you a question. If you had...

24 August 2017

From: Features

Purplebricks: interview gives insight into LPE recruitment structure

An interview in an online magazine aimed at the small business sector lifts the lid on some of the structure surrounding...

18 August 2017

From: Breaking News

PropTech Today: Trust - the fundamental flaw at the heart of tech-driven business

Even if you didn’t watch it, you’ve almost certainly heard about it by now.  The recent BBC Watchdog exposé of Purplebricks has...

09 August 2017

From: Breaking News

Government tries to stamp out speculation over Help To Buy

The government has poured cold water over industry speculation that Help To Buy could be phased out or significantly modified between...

09 August 2017

From: Breaking News

Trustpilot and Woodford stay quiet on BBC's Purplebricks probes

Trustpilot, the review service quoted frequently by Purplebricks as evidence of its apparent popularity, is declining to comment on the adverse...

07 August 2017

From: Breaking News

Help To Buy: is the government about to scrap or modify it?

The government is thought to be reviewing Help To Buy which, it is claimed, could end with the scheme being scrapped...

07 August 2017

From: Breaking News

Building bridges: Q&A with Daniel Owen-Parr of Together

As the mainstream mortgage market braces itself for yet another clampdown on buy-to-let lending, a growing number of property investors are...

04 August 2017

From: Features

Purplebricks' shares stabilise as NAEA stays distinctly non-committal

The share price of beleaguered hybrid agency Purplebricks has recovered some of the ground it lost earlier in the week after...

04 August 2017

From: Breaking News

Purplebricks told to slow growth and get its house in order by City analyst

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

03 August 2017

From: Breaking News

Agencies set up anti-money laundering and part-exchange services

The Guild of Professional Estate Agents and Fine & Country are offering agent members the option to have in-person reviews and...

03 August 2017

From: Breaking News

The Property Ombudsman expels three agencies

Three agencies have been expelled from membership of The Property Ombudsman for two or more years, after failing to pay awards...

28 July 2017

From: Breaking News

Sales Doctor: Winning more instructions part two

As discussed in our previous article, it’s all about the first impression. Once your team have handled that initial phone call...

22 July 2017

From: Features

Councils demand immediate fast-track review of building regulations

Local councils say there must be an immediate and fast-moving review of building regulations in the light of the Grenfell Tower...

20 July 2017

From: Breaking News

New warning to agents that data law change could prove costly

For the second time in two weeks, experts are warning that new data protection laws could seriously disrupt the agency industry...

18 July 2017

From: Breaking News

Online reviews: New report sheds light on how they drive leads

A new report reveals how clients’ reviews and star ratings - used by many online estate agents in particular - are...

17 July 2017

From: Breaking News

Property Natter: a half-year review – hybrids, PropTech and resilience

We’re already more than halfway through 2017 and, against all the odds, it’s pushing 2016 close in terms of eventfulness and...

14 July 2017

From: Features

Rightmove at final stage of selecting new creative ad agency

The marketing magazine Campaign reports that Rightmove is seeking new creative consultants for future marketing and advertising campaigns. "We haven’t changed our...

11 July 2017

From: Breaking News

Reviews - Agency complaint about Purplebricks upheld by watchdog

The Advertising Standards Authority has upheld a complaint over a Purplebricks website statement featuring testimonials from clients; the complaint was made...

05 July 2017

From: Breaking News

Competition authority clears ZPG acquisition of Expert Agent

ZPG, owner of digital platforms including Zoopla, uSwitch, PrimeLocation, Hometrack and Property Software Group, has been cleared by the Competition and...

29 June 2017

From: Breaking News

Purplebricks agrees a UK sale every nine minutes 24/7

New figures released this morning from Purplebricks shows the onward march of the hybrid agency and its Local Property Experts. For the...

29 June 2017

From: Breaking News

Learning and growth - top tips for upskilling

Our recent roundtable on the government’s proposed ban on tenant fees generated 10 tips for growing your business. Since then, we’ve been...

23 June 2017

From: Features

London price slowdown beginning to bottom out, claims Hometrack

The steep drop in price growth for homes across London is beginning to bottom out according to Hometrack, which says values...

23 June 2017

From: Breaking News

Conveyancers set out their ideas for leasehold reform

A cluster of conveyancing and legal experts, known as the Legal Sector Group, has published a raft of proposals on leasehold...

21 June 2017

From: Breaking News

Serious doubts over future of independent agents' group CIELA

The fledgling and highly vocal CIELA group says it is possible it may not launch this autumn after all despite months of...

20 June 2017

From: Breaking News

Fledgling trade body partners with Feefo for pre-launch period

A trade body which has been founded to represent the interests of independent estate agents has partnered with consumer reviews platform...

19 June 2017

From: Breaking News

Property needs to rise above politics now more than ever

“Housing policy should be in independent hands.” That was the conclusion of a panel debate that Andrews held, not recently, but two...

17 June 2017

From: Features

Online estate agency to sell vendors' homes for just £25

A new online estate agency is offering vendors a sales package for just £24.99. MoveSelf, which is based in Manchester, allows vendors to...

15 June 2017

From: Breaking News

Housing industry reacts to shock general election result

The housing industry has responded with shock, joy, and jitters, after Theresa May’s snap general election went catastrophically wrong, leaving her...

10 June 2017

From: Features

PropTech Today: Is Zoopla about to make a push for agents’ jobs?

Not in vain the distance beacons. Forward, forward let us range, Let the great world spin forever down the ringing grooves of...

07 June 2017

From: Breaking News

Spicerhaart's new 'talent acquisition team' seeks agents and others

Spicerhaart has launched what it calls a talent acquisition team to recruit new agents to the group’s range of brands, as...

05 June 2017

From: Breaking News

Election preview: Could we be heading for a ‘black swan moment’?

In years to come, students of political history might come to look at the 2017 General Election campaign with some interest....

03 June 2017

From: Features

How to create new revenue streams for your letting agency

Our recent roundtable on the government’s proposed ban on tenant fees generated a selection of tips for growing your business. We’re now...

03 June 2017

From: Features

London average price rises plummet from 13% to 3.5% in a year

The latest measure of house price rises in key UK cities by the property consultancy Hometrack shows house price in many...

30 May 2017

From: Breaking News

The ESTAS – the UK’s best letting agents have their say

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

27 May 2017

From: Features

Property Natter – awards success, purple and the future of agency

Since we last spoke, the ESTAS – the biggest and best property awards ceremony in the UK – has been and...

27 May 2017

From: Features

Reviewing your business objectives – five top tips

Our recent roundtable on the proposed ban on tenant fees generated ten tips for growing a lettings business. We’re exploring each tip in more...

20 May 2017

From: Features

Agents celebrate as ESTAS winners are revealed

Over 1,000 guests celebrated the success of the industry at the 14th annual ESTAS awards on Friday. The event, which is sponsored...

15 May 2017

From: Breaking News

It's ESTAS week - and you can still be there on the big day...

There are only a few days to go before The ESTAS - the biggest event in the awards calendar for agents,...

08 May 2017

From: Breaking News

How can letting agents review their fee structure?

Our recent roundtable on the government’s proposed ban on tenant fees generated a range of tips for growing your business.   We recently...

06 May 2017

From: Features

Purplebricks reports '83% instruction growth' in UK

Purplebricks has this morning issued its latest trading update, reporting what it calls "strong growth" in the UK and updating investors on...

04 May 2017

From: Breaking News

Trade group claims ad watchdog is probing Purplebricks complaints

Fledgling trade group CIELA says two aspects of its complaint to the Advertising Standards Authority are the subject of ‘further investigation’...

04 May 2017

From: Breaking News

Online reviews - They’re here to stay

Odds are that you use TripAdvisor when you book a restaurant or hotel; perhaps you scroll down Amazon before clicking ‘buy...

29 April 2017

From: Features

Housing policy progress will suffer thanks to snap General Election

Not only did Theresa May stun everyone with her decision to call a ‘snap election’ but with the campaign now underway...

29 April 2017

From: Features

Guild chief says aggressive online agency marketing lacks integrity

The new chief executive of the Guild of Property Professionals has accused some online agents of carrying out “aggressive” marketing campaigns...

26 April 2017

From: Breaking News

Agents: Here’s how to review your cost base

Our recent roundtable on the government’s proposed ban on tenant fees generated ten top tips for growing your business.  We plan to...

22 April 2017

From: Features

Stamp duty reform holds the key to meaningful market change

I wrote last month about how the Government, in introducing a 3% stamp duty surcharge on second homes, had scored an...

22 April 2017

From: Features

Stamp Duty: no change imminent, predicts Communities Secretary

Anyone hoping that the General Election could herald an immediate change of heart by the Conservatives on high levels of stamp...

21 April 2017

From: Breaking News

Regulator to probe lenders who offer just interest-only mortgages

The Financial Conduct Authority says it is to review lenders offering solely interest-only mortgages to home owners. In its business plan for...

21 April 2017

From: Breaking News

Online and traditional agents debate how to boost customer service

A debate on customer service in the agency industry has been arranged for later this month between leading lights from both...

11 April 2017

From: Breaking News

Mortgage market review

In recent years the mortgage industry has gone through some testing times. Recession and regulation have led to more stringent lending...

08 April 2017

From: Features

Looking back at ten years of tenancy deposit schemes

Ten years ago this month (April 2007) tenancy deposit schemes were first introduced in England and Wales.  You need to go a...

08 April 2017

From: Features

Good news: easier to get mortgages now than any time since 2014

Mortgage brokers say they are encountering fewer difficulties sourcing products now than at any time for three years.  Research from the Intermediary...

04 April 2017

From: Breaking News

CMA releases details of ZPG/Expert Agent enforcement order

The Competitions and Markets Authority has released more details of its ‘calling-in’ of the acquisition of Expert Agent by Zoopla Property...

03 April 2017

From: Breaking News

Estate agents 'receive relatively few word-of-mouth recommendations'

People are more likely to give word-of-mouth recommendations for handyman services than recommend estate agents, according to a controversial poll. The survey...

03 April 2017

From: Breaking News

Property Natter: How to improve your agency - a view from the inside

For my latest Property Natter I have sought the opinions of two well-known property consultants - Michael Day, managing director of...

01 April 2017

From: Features

ZPG's acquisition of Expert Agent called in by Competition and Markets Authority

The Competitions and Markets Authority is reviewing the acquisition of Expert Agent by ZPG, parent company of Zoopla and PrimeLocation. A statement...

31 March 2017

From: Breaking News

Competition and Markets Authority to review new-build warranties

The Competition and Markets Authority is to review the operation of new home structural warranties issued by the National House Building...

22 March 2017

From: Breaking News

Survey shows website reviews are key for driving online agent leads

A survey of over 2,000 sellers who used online agency eMoov reveals that review websites were the overwhelmingly largest driver of...

20 March 2017

From: Breaking News

Agents must not ignore bad online reviews, urges social media guru

Agents who ignore critical reviews of their services do so at their peril as new figures reveal high levels of readership...

14 March 2017

From: Breaking News

Countrywide reveals annual cost of restructuring

Countrywide has revealed that in 2016 it spent over £8.1m on redundancies, some £7.4m on contract costs relating to closed premises,...

13 March 2017

From: Breaking News

Budget 2017 wishlist: Expectations from the property sector

Looking ahead to the Spring Budget this week, the Chancellor Philip Hammond will be obliged to face up to the implications...

04 March 2017

From: Features

Purplebricks: Independent agents release text of complaint letter

The fledgling Charter for Independent Estate and Letting Agents has released to the media the text of a complaint letter it...

02 March 2017

From: Breaking News

ESTAS 2017: shortlist revealed after record entries and feedback

The ESTAS Group has revealed the shortlist for its 2017 awards - and has announced that this year has seen a...

01 March 2017

From: Breaking News

Independent agents' group turns its attention to Trustpilot

The fledgling group of independent agents which has already launched attacks on online agency operators in general and Purplebricks in particular...

01 March 2017

From: Breaking News

Independent agents' group renews criticism of Purplebricks

The new group for independent owner-managed estate and letting agencies, to be formally inaugurated this week, has stepped up its campaign...

27 February 2017

From: Breaking News

What does the future hold for the buy-to-let market?

Over the past two decades, investing in buy-to-let has been a relatively easy way to make money, which is why so...

25 February 2017

From: Features

Is building homes in factories the solution to the housing crisis?

The chronic shortage of housing supply in the UK relative to demand has been a national issue for decades. The Government...

11 February 2017

From: Features

Crisis? What Crisis? Mortgage arrears plunge to 35-year low

The number of properties taken into possession last year declined by almost 25 per cent and has hit the lowest level in 35...

10 February 2017

From: Breaking News

Propertymark: new consumer branding for NAEA and ARLA

The National Association of Estate Agents is rebranding to Propertymark NAEA and the Association of Residential Letting Agents is to be...

10 February 2017

From: Breaking News

Purplebricks shares top 200p as US comment bigs up agency

The remarkable bull run on the London Stock Exchange continues for hybrid estate agency Purplebricks, which floated shares at 100p just...

09 February 2017

From: Breaking News

Foxtons network is now 67 despite London slowdown

Foxtons says its branch network is about to hit a record high of 67 despite the downturn in central parts of...

08 February 2017

From: Breaking News

PropTech guru James Dearsley writes for Estate Agent Today

James Dearsley, founder of The Digital Marketing Bureau and arguably the best known figure in the fast-emerging property technology sector, is...

07 February 2017

From: Breaking News

Agents - it’s time to get back to basics

Welcome to February! It means that 2017 is well under way and we’re edging closer to Spring – a time when...

04 February 2017

From: Features

Agents' Mutual case: tribunal chairman rejects documents request

The Competition Appeal Tribunal hearing involving Agents’ Mutual and Gascoigne Halman, set to start tomorrow, has had a last-minute twist with...

02 February 2017

From: Breaking News

What homes will we build – where will government policy go next?

Over 168,000 new homes were completed in the year to March 2016, according to data released by the government, over 15,500...

28 January 2017

From: Features

Portals: Romans' and Leaders' 150 branches sign up to Zoopla

Property Service Holdings - parent company of the 150 branches trading under the Romans and Leaders names - has signed up...

20 January 2017

From: Breaking News

Agents' call for stamp duty reform backed by business chiefs

The Treasury should review the impact of stamp duty on London's market given recent political and economic changes according to London...

16 January 2017

From: Breaking News

What next for property in 2017?

Following a strong start to 2016, particularly in the lower to middle range of the UK housing market, that lasted up...

17 December 2016

From: Features

Quote, unquote - What the industry said in 2016

Forecasts are so last year: who anticipated Bowie, Brexit or Balls for example? Quotes, on the other hand, really ARE last year...

17 December 2016

From: Features

CMA to make conveyancers publish home-moving charges online

Conveyancers are to be told to publish the charges for their house-moving services in a bid to help consumers and to...

16 December 2016

From: Breaking News

Official review starts into agents introducing clients to mortgage lenders

The Financial Conduct Authority is to investigate mortgage competition, including the introduction of clients to lenders by estate agents.    It’s part of...

13 December 2016

From: Breaking News

Prime London in prolonged phase of stagnation warns estate agent

Becky Fatemi of central London estate agency Rokstone says prime areas of the capital are to suffer a “prolonged phase of...

13 December 2016

From: Breaking News

Is a long-term housing policy too much to ask for?

Just a couple of weeks ago, we waited with anticipation to see what the new Chancellor, Philip Hammond, would say in...

09 December 2016

From: Features

How to spot fake estate agent reviews

2016 has undoubtedly shone a spotlight on the reviews industry and drawn into question the legitimacy of online customer reviews.  Amazon, amongst...

03 December 2016

From: Features

The winner is... Review website reveals 50 top performing agencies

Agency review website RaterAgent has listed its top 50 agents for 2016 based on customer reviews posted in the year to...

28 November 2016

From: Breaking News

ICYMI: What agents need to know from the Autumn Statement

In case you missed it yesterday, here’s a summary of everything relating to property that was in Chancellor Phillip Hammond’s Autumn...

24 November 2016

From: Breaking News

More homes, letting fees banned, but no change to stamp duty or buy to let tax

Phillip Hammond has delivered his first Autumn Statement, tackling amongst other things, what he called “the housing challenge.” The speech made no...

23 November 2016

From: Breaking News

Autumn Statement: The property industry's wish list for Philip Hammond

It may still be too early to start compiling a Christmas wish list, but it is the right time to provide...

19 November 2016

From: Features

Second homes 'sales ban': solicitor asks how it can be enforced

A solicitor has asked how the ban on the sale of new-build apartments and houses to holiday home buyers in a...

18 November 2016

From: Breaking News

Mortgages, not more homes, key to increased home ownership

The long-awaited Redfern Review has recommended that improved access to mortgage finance and improved income levels for first time buyers are...

17 November 2016

From: Breaking News

Long-awaited Redfern Review into housing expected tomorrow

Labour’s long-awaited Redfern Review, set up a year ago after the party’s defeat in the general election, finally reports tomorrow. Although it...

15 November 2016

From: Breaking News

Conveyancers demand sweeping changes to buying process

The Conveyancers' Association has called for sweeping changes to the house buying and moving system to create a "more certain and...

14 November 2016

From: Breaking News

High Court says ban on selling new-builds to holiday home buyers will remain

The result of a referendum in a tourist hotspot seeking a ban on the sale of new-build flats and houses to...

11 November 2016

From: Breaking News

Banned - award-winning online agency's fees comparison advert

The award-winning online agency HouseSimple has had one of its advertisements banned by the Advertising Standards Authority. The advert was a poster for...

09 November 2016

From: Breaking News

Guild follows Tepilo and ESTAS in linking with agency review platform

The Guild of Professional Estate Agents has followed in the steps on the ESTAS awards by linking up with a reviews and...

09 November 2016

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

The ESTAS to branch out with new Conveyancing awards

The ESTAS Group, which already runs the largest award scheme for the estate agency industry, has launched new awards for the...

27 October 2016

From: Breaking News

How can agents manage negative feedback left on review sites?

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

22 October 2016

From: Features

Cabinet minister hints at property tax changes next month

The almost non-stop series of tax changes affecting all aspects of the housing market in recent years looks set to continue...

21 October 2016

From: Breaking News

Rent rises are inevitable after tax clampdown on buy-to-let

Buy-to-let landlords may have failed in their recent legal battle against planned government tax relief changes for buy-to-let homes set to...

14 October 2016

From: Features

The ESTAS announce link up with global ratings and reviews firm

The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

12 October 2016

From: Breaking News

Second homes 'ban': High Court judge to make key decision soon

A key decision that may have far-reaching implications for the sale of holiday homes has been delayed by a High Court...

10 October 2016

From: Breaking News

Purplebricks: Weaknesses ahead over completions, warns financial analyst

An equity specialist has warned that shareholders may now choose this is the time to sell their stakes in Purplebricks because...

06 October 2016

From: Breaking News

Vital court case to be held next week to decide 'second homes ban'

Next week sees a court case which will decide whether there will have to be a re-run of the ‘second homes...

29 September 2016

From: Breaking News

Number of home owners under 45 drops by 850,000 in just six years

The Labour Party claims there has been a strikingly large reduction in the number of under-45s who own a home -...

28 September 2016

From: Breaking News

Foxtons goes ahead with two new branch openings

Foxtons has confirmed that it will be opening a further two branches in the coming weeks.  The agency said in July that...

23 September 2016

From: Breaking News

Agents' Mutual makes court payments as part of ongoing contract dispute

Agents' Mutual was last week ordered to make a further payment into court as part of its ongoing legal case against...

20 September 2016

From: Breaking News

Housing must remain top of the government’s agenda

With the number of new homes being built across the UK still significantly below the level needed to meet demand, housebuilders...

16 September 2016

From: Features

Is AI the future of mortgage advice?

This week, tech startup Habito claims to have launched the world's first artificially intelligent 'digital mortgage adviser'.  The robo-adviser takes into account...

16 September 2016

From: Breaking News

Leaders and Romans take aim at competitors with acquisitions claim

Merged estate agents Leaders and Romans, known also as the Property Services Holdings Group (PSH), have taken aim at their competitors...

15 September 2016

From: Breaking News

How can Agents survive in an increasingly competitive market?

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

13 September 2016

From: Sponsored Content

Policy change soon? Minister meets buy to let tax campaigners

Housing minister Gavin Barwell has met campaigners to scrap anti-buy to let measures introduced by the Cameron government in the past...

12 September 2016

From: Breaking News

Is buy-to-let investing still a safe bet?

The huge rush to acquire buy-to-let property in the first quarter of the year ahead of the stamp duty change deadline...

09 September 2016

From: Features

Purplebricks to spend £10m on marketing its launch down under

Purplebricks says it will have a marketing budget of AUS$17.2m - that's over £9.9m - to spend on marketing for its...

30 August 2016

From: Breaking News

'Hundreds of clients' for controversial agency negotiation service

The founder of a controversial service helping vendors find the ‘right’ estate agency and negotiating its fees says he has had...

25 August 2016

From: Breaking News

Why choose us? Why indeed!

Estate Agents may say they are different. They may even believe they are different. But, the perception of many vendors is that...

19 August 2016

From: Features

Huge rise in home-movers this year despite referendum jitters

No fewer than 174,000 people moved home in the first six months of 2016 - a rise of nine per cent...

15 August 2016

From: Breaking News

October court date for review of ban on new-build second homes

There is likely to be an October court date set for a judicial review into a ban on new-build houses and...

11 August 2016

From: Breaking News

Conveyancers join call to scrap stamp duty in bid to bolster market

The Society of Licensed Conveyancers has become the latest body to call for the scrapping of stamp duty to give the...

08 August 2016

From: Breaking News

Claim that housing market hurt by 'no new second homes' decision

A report says agents in the Cornish holiday home haven of St Ives admit the local market has been hit by...

04 August 2016

From: Breaking News

Countrywide agency office shuts - a sign of 'brand rationalisation' to come?

Countrywide has closed an office of one of its best-known London brands, Faron Sutaria, and is merging its activities with a nearby...

02 August 2016

From: Breaking News

Foxtons reviewing branch openings after huge profits slump

Foxtons is reviewing its programme of branch openings in London because of the slowdown in the capital's housing market. In figures released...

29 July 2016

From: Breaking News

Mortgage deals for buyers substantially better than earlier this year

Respected financial comparison website Moneyfacts says the average buyer requiring a mortgage and securing a deal now will be £240 a...

26 July 2016

From: Breaking News

Apprentice star scales back agency as London market worsens

Haus Properties, the high-profile London estate agency started almost five years ago by Apprentice star Jamie Lester, now appears to be...

20 July 2016

From: Breaking News

nu: move - the future of property

nu-move online estate agents -The Future of Property Nu-move is an online venture that has been created to meet the demand...

07 July 2016

From: Sponsored Content

More trouble for landmark housing scheme as another fund halts

Housebuilder St Modwen has been forced to write down the value of the landmark Nine Elms regeneration scheme because “recent transactional...

06 July 2016

From: Breaking News

Still no Labour shadow housing spokesman after Healey resignation

In case you were wondering, it appears that the Labour party has still to find someone to replace John Healey as...

05 July 2016

From: Breaking News

Uncertainty over timing of Labour's housing review exercise

The timing of Labour’s housing review, which has until now been closely associated with John Healey, appears uncertain following the shadow housing...

28 June 2016

From: Breaking News

Agency explains why it's scrapping the traditional High Street office

A small estate agency is spelling out why it has taken the unusual step of scrapping its established High Street office...

21 June 2016

From: Breaking News

Purplebricks sells £2.8bn worth of property - plans to launch in Australia

In a very buoyant report to the City, Purplebricks claims it has sold £2.8 billion worth of property in the year...

16 June 2016

From: Breaking News

Agency chief stands up for 'high spending' holiday home buyers

An estate agency chief operating in an area where there are high levels of holiday home ownership has stood up for...

16 June 2016

From: Breaking News

Mixed reviews from industry figures for launch of new UK House Price Index

The first new ‘official’ UK House Price Index, released yesterday, has received mixed reviews from the industry. On the one hand there...

15 June 2016

From: Breaking News

eMoov ad banned by watchdog after complaint about three of its claims

The Advertising Standards Authority has banned an ad by online agency emoov after a complaint disputing the duration of a fee...

08 June 2016

From: Breaking News

Property Natter:  a conference bonanza!

It’s nearly June – June! – already. Seriously, where has this year gone? This means summer is nearly upon us, with a...

27 May 2016

From: Features

Conveyancing transactions break pre-MMR record

Conveyancing transactions hit a post-recession high during the first quarter of 2016, according to new figures. Search provider Search Acumen's analysis of...

23 May 2016

From: Breaking News

20% rise in transactions by 2020 - if only things hadn't changed...

Conveyancing firm My Home Move has come up with an interesting view of how the housing market could look if -...

19 May 2016

From: Breaking News

FCA wants much more consumer choice in the mortgage market

The Financial Conduct Authority is to encourage lenders to give would-be buyers more choice in the mortgages available. In the Responsible Lending...

17 May 2016

From: Breaking News

Sarah Beeny's Tepilo defiant after accusation it 'hides' bad reviews

Tepilo, the online agency set up by Sarah Beeny, has come out fighting after The Times newspaper accused it of ‘hiding’...

12 May 2016

From: Breaking News

Purplebricks: big revenue rise and 'Local Property Expert' numbers up

Purplebricks Group has issued a trading statement to the City - with another dramatic revenue increase and a claim that the...

11 May 2016

From: Breaking News

Britain’s best letting agents

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

10 May 2016

From: Features

Court case could undo controversial ban on new-build second homes

A judicial review into the process surrounding the controversial 'second homes referendum' in St Ives means the result could, in theory,...

10 May 2016

From: Breaking News

NTSEAT urges agents to comment on Cutting Red Tape initiative

The National Trading Standards Estate Agency Team is urging the industry to comment on a government initiative aimed at cutting red...

09 May 2016

From: Breaking News

Agent says new house price index is cover to raise council tax

An estate agent is suggesting that the goverrnment’s new price index, coming into force in June, could be used to revalue...

28 April 2016

From: Breaking News

Rightmove achieves busiest-ever first quarter for leads to agents

There was a significant drop in interest in purchasing buy to let properties in March as the April 1 stamp duty surcharge...

13 April 2016

From: Breaking News

CMA publishes open letters warning against fake and misleading 'customer' reviews

The Competitions and Markets Authority has sent two open letters - one to online publishers and one to marketeers - warning...

06 April 2016

From: Breaking News

Agency removes reviews from Facebook after complaint to advertising watchdog

Oystons Limited, trading as Oystons Estate Agency, has removed reviews of its service from its Facebook page after a complaint to...

06 April 2016

From: Breaking News

Why we're recruiting 'Property Gurus' who aren't necessarily agents

This website recently published a piece ahead of the nationwide launch of our new property platform, Be Street Smart.  It explained how...

01 April 2016

From: Features

Agents Do Charity - good works dispel the stamp duty blues

Forget the gloomy stamp duty news, or the prospect that a new house price index might revalue house prices downwards, or...

01 April 2016

From: Breaking News

New 'official, single' house price index previewed ... and compared to others

The government's Office for National Statitsics has confirmed that a new single, official house price index is to be launched in...

31 March 2016

From: Breaking News

Agency launches training academy to 'nurture rising stars'

An estate agency has launched an internal academy to provide training for its rising stars.  Humberts, which has 23 offices across England,...

16 March 2016

From: Breaking News

Fines imposed on agencies boycotting top property portal (but not in UK)

Here’s a story with more than a little in common with Britain’s own property portal wars. A long-running legal saga between Danish...

11 March 2016

From: Breaking News

Watchdog orders company to stop writing fake customer reviews

The Competition and Markets Authority has ordered a company to stop writing fake reviews for small businesses and to try to...

08 March 2016

From: Breaking News

Not all call answering services are the same.

If you’re considering using a telephone answering service, what are the types of questions you need to ask, before you commit...

07 March 2016

From: Sponsored Content

Link stamp duty to energy efficiency urges right-wing think tank

A centre-right think tank founded by Tory former planning minister Nick Boles is urging a review of stamp duty to link...

07 March 2016

From: Breaking News

Agents Mutual founder's website relaunches rich with consumer features

London estate agency Douglas & Gordon, one of the firms which founded Agents’ Mutual, has launched a new website with a...

01 March 2016

From: Breaking News

Celebrating 70 years as we think our founder would have wanted

Birthdays aren’t just something for family and friends to celebrate.   Businesses too can justifiably use these milestones to remember their roots and...

27 February 2016

From: Features

See it here first - sneak preview of agency's first TV advertisement

Estate Agent Today readers are amongst the first to be able to see Fine & Country’s new TV advertisement to be...

25 February 2016

From: Breaking News

Agency rating website to use auto-emails to gather more reviews

The raterAgent website is to use an automatic email generating service to encourage more reviews. raterAgent has teamed up with Reapit to...

18 February 2016

From: Breaking News

Online firm seeks 'Property Gurus' (with no estate agency experience required...)

An online agency called Be Street Smart is seeking to recruit so-called ‘Property Gurus’ in just two weeks - but says...

15 February 2016

From: Breaking News

Housing reviews: A little less conversation, a little more action...

As we all know, Peter Redfern is critical to the future of the British housing market and.... What? Wait? You don’t know...

13 February 2016

From: Features

How do you define a landlord?

I want to take this opportunity to share some findings from the National Landlord Association’s latest Quarterly Landlord Panel. The first is...

13 February 2016

From: Features

CMA opens investigation into unnamed review websites

The Competition and Markets Authority has updated its advice to all online review sites - including those for estate agencies and...

12 February 2016

From: Breaking News

Ex-Romans and ex-Greene & Co directors team up to offer agency training

Two senior figures from major agencies have teamed up to form a new training operation called Agency Mentors.  Iain White, a former...

12 February 2016

From: Breaking News

'Innovator' Purplebricks will report profits next year say City analysts

The City consultancy which advises Purplebricks says the online agency will break even in terms of its month-to-month activities by the...

27 January 2016

From: Breaking News

Stamp duty and buy to let tax changes: Readers' views put to David Cameron

In January readers of Estate Agent Today and Letting Agent Today were given the opportunity to give their views on proposed...

25 January 2016

From: Features

Maud Rousseau, Searchflow Group Marketing and Communications Director

This week, SearchFlow launches it new brand. Group Marketing and Communications Director, Maud Rousseau discusses the ethos behind the new brand...

21 January 2016

From: 60 Second Interview

The value of a brand in property

For the team at Andrews, the new year started a long time ago. Almost two years ago to be precise as...

15 January 2016

From: Features

Senior compliance experts and agency trainers launch new service

Four well-known figures in the worlds of compliance and agency training have joined forces to launch the Property Professionals Support Centre. PPSC...

11 January 2016

From: Breaking News

Over quarter of transactions fell through in 2015 claims quick-sale firm

More than one in four sales across the UK fell through last year, claims a quick-sale company. Quick Move Now claims a...

07 January 2016

From: Breaking News

Competitions authority to assess accuracy of review websites

The Competition and Markets Authority says one of its priorities for 2016-17 is to pursue a project analysing the accuracy and...

04 January 2016

From: Breaking News

Countrywide sets housing challenges for London mayoral candidates

Countrywide has taken the unusual step, for an estate agency group, of stepping into next year’s London mayoral election by setting...

22 December 2015

From: Breaking News

50-day wait for a mortgage threatens transactions, warns NAEA

A typical 50-day wait for a buyer to receive a mortgage offer “increases the risk that sales will collapse and puts...

21 December 2015

From: Breaking News

Zoopla to launch its biggest-ever marketing campaign on Boxing Day

Zoopla is launching its biggest ever national marketing campaign including new national TV adverts from Boxing Day. The campaign is called Knowing...

15 December 2015

From: Breaking News

2016 will need some thought

In many respects 2015 has been a good year. Despite global challenges, we have seen a marked improvement in the UK...

11 December 2015

From: Features

Stamp Duty income to soar by 50 per cent in five years, says Treasury

The Treasury has admitted that stamp duty ‘take’ is expected to soar from £11.2 billion this year to £17.8 billion in...

30 November 2015

From: Breaking News

A New Year’s Resolution for every landlord – make someone love you

Once you go beyond the industry’s anger about the Chancellor’s three per cent stamp duty surcharge – and that’s an anger...

27 November 2015

From: Features

Industry awards – what are the benefits?

As the year draws to a close, awards season is in full flow. It’s a time to reflect on the highs...

27 November 2015

From: Features

The weather outside is frightful – A new starter home would be delightful

So this weekend some of us will see our first snow of the season. Harsh weather, Christmas adverts and winter generally...

20 November 2015

From: Features

Estate agents 'lack expertise to sell retirement properties' - claim

A retirement property sales business says increasing numbers of estate agents are considering selling specialist retirement housing “but often without the...

30 October 2015

From: Breaking News

Countrywide may invest in digital start-up to boost online offer

The chief executive of Countrywide, Alison Platt, has hinted her firm may invest in, or acquire, an internet start-up company to...

27 October 2015

From: Breaking News

Anti-money laundering: NAEA says many agencies haven't nominated key roles

The National Association of Estate Agents admits that “take up has been low” in its bid to persuade each member agent to...

26 October 2015

From: Breaking News

Agents' fees: CMA and TPO collaborate on new guidance to agents

The Property Ombudsman and the Competition and Markets Authority have prepared a supplementary guidance note to help agents ensure compliance with the Competition Act.  The...

14 October 2015

From: Breaking News

Government clampdown on slow planners in bid to get more new homes

The government is telling councils to produce local plans for new homes in their area by 2017 – or Whitehall will...

13 October 2015

From: Breaking News

Agents’ Mutual’s latest ‘letter of intent’: what’s in it for agents?

The consumer is King and to protect sellers and buyers' best interests estate and letting agents have to operate in the...

09 October 2015

From: Features

How ‘lush’ is your CRM?

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

02 October 2015

From: Features

No denial of agency defections but OTM chief hits out at detractors

The chief executive of OnTheMarket has hit out at what he calls "detractors" who allege four multi-office agencies have quit the...

02 October 2015

From: Breaking News

TPO revises codes of practice to include consumer and deregulation laws

The largest of the three government-approved redress schemes, The Property Ombudsman, has updated its codes of practice to include new legislation...

02 October 2015

From: Breaking News

Bank's review says agents may leave OTM but not all will return to Zoopla

A report by Barclays Bank based on a survey of the three major portals and interviews with estate agents shows that...

01 October 2015

From: Breaking News

New sales, lettings and agency review portal to launch in early 2016

A new property portal for sales and rentals is to be launched in February or March  with the additional element of...

01 October 2015

From: Breaking News

Incentives to downsize could boost market and help solve homes shortage  - RICS

More downsizing could release almost three million homes into the market according to the Royal Institution of Chartered Surveyors. Its latest policy...

24 September 2015

From: Breaking News

New Property Ombudsman is ex-head of Planning Inspectorate

Katrine Sporle is to be the new ombudsman at The Property Ombudsman, one of the three government-approved redress services for the...

21 September 2015

From: Breaking News

Watchdog bans most trustworthy statement by raterAgent website

The Advertising Standards Authority has banned a statement by the estate and letting agency review site raterAgent describing it as the...

16 September 2015

From: Breaking News

allAgents unveils 2015 'consumer-rated' award winners

allAgents has revealed its 2015 estate agency award winners, based on reviews posted from September 1 2014 to August 31 this...

15 September 2015

From: Breaking News

Agency chain admits very limited take-up of online sales option

Franchise giant Martin & Co says there has been “very limited take-up” of a no frills estate agency service that it...

10 September 2015

From: Breaking News

No clue as to whether MMR review will boost housing market

The Financial Conduct Authority is remaining tight-lipped as to whether its newly-announced assessment of MMR will lead to easier access to...

08 September 2015

From: Breaking News

Official watchdog to review MMR impact on consumers and housing market

The Financial Conduct Authority says it is to hold a review of the mortgage market after last year’s controversial MMR to...

07 September 2015

From: Breaking News

A customer service 'WOW' must now come as standard

Like many people these days I rarely make a significant purchase without first checking out online reviews.   Whether it’s for a...

04 September 2015

From: Features

Record conveyancing in second quarter claims search firm

Conveyancing activity broke records between April and June 2015, according to analysis of Land Registry data by search provider Search Acumen.  Total...

19 August 2015

From: Breaking News

Big summer slowdown in valuations says Connells

The number of valuations has dropped over the summer according to figures from Connells.  Although valuation volumes for July are significantly up...

18 August 2015

From: Breaking News

Will the end of The Green Deal make it harder for letting agents?

The government recently pulled the plug on financing the Green Deal so you may be wondering what this all means for...

14 August 2015

From: Features

LonRes says prime central London now a buyer's market

Transactions in prime central London have plummeted and prices per square foot have dipped. Data from LonRes shows that in the second...

04 August 2015

From: Breaking News

Agents invited to Trading Standards review briefing

Agents and other property professionals are being invited to a briefing on how new trading standards guidance will affect the industry. The...

30 July 2015

From: Breaking News

Agency rapped again over data protection

An estate agent that reportedly left a client’s passport and tax information in the street over 18 months ago has been...

27 July 2015

From: Breaking News

The interest rate warning bell has been rung

When Governor of the Bank of England, Mark Carney, recently announced that interest rates would have to start to rise sooner...

24 July 2015

From: Features

Affordability actually improving insists mortgage broker

The average salary of buyers seeking a mortgage fell to a near-four year low in June according to the Mortgage Advice...

24 July 2015

From: Breaking News

CHAPS working hours to be extended next year

CHAPS has confirmed that its operational hours will be extended from summer 2016, enabling high-value payments to be made until 6pm. The...

24 July 2015

From: Breaking News

HomeOwners’ Alliance – an organisation to watch

There is a very interesting but easily-overlooked piece of information at the end of the National Trading Standards Estate Agent Team’s...

17 July 2015

From: Features

Trading Standards unveil property sales guidance

The National Trading Standards Estate Agency Team has prepared a draft of revised guidelines on property sales, to replace the old...

14 July 2015

From: Breaking News

Property Natter: The rise of agent-rating websites

The rising phenomenon of agent-rating and review websites is a topic that seems to have caused considerable division and controversy among...

10 July 2015

From: Features

How it works – for agents

The first step is making a commitment to providing good customer service. Then sign up to AgentTracker and we’ll get you...

02 July 2015

From: Sponsored Content

Review site allAgents reveals winners from 80,000 entries

allAgents has revealed its 2015 winners based on reviews posted about what it describes as “80,000 individual staff members automatically entered”...

02 July 2015

From: Breaking News

Online agency scraps concept of seller tie-in

Online estate and letting agency EweMove says it is scrapping compulsory tie-ins.  “If any seller is not happy with our service, for...

29 June 2015

From: Breaking News

Video round up 26.06.15 - Watch the weekly news from Estate Agent Today

Watch the latest weekly video roundup of news from Estate Agent Today and Letting Agent Today, featuring stories on the Scottish...

26 June 2015

From: Video Articles

Video round up 26.06.15 - Watch the weekly news from Estate Agent Today

Watch the latest weekly video roundup of news from Estate Agent Today and Letting Agent Today, featuring stories on the Scottish...

26 June 2015

From: Breaking News

Agent Tracker has been recognised at The ESTAS, the biggest awards in the UK residential property industry

Agent Tracker has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme...

25 June 2015

From: Sponsored Content

Portals dominate new online 'property search league table'

A review of 30 prominent property sales websites undertaken by a digital marketing company demonstrates, perhaps predictably, a huge lead for...

23 June 2015

From: Breaking News

Agency review website to name and shame fake reviewers

Estate and letting agency review site raterAgent says an analysis of its own website suggests that 17 per cent, or just...

22 June 2015

From: Breaking News

Property Natter: Agents, target your websites better!

OK, you’re being spoilt. This column is now going to be on a bi-weekly rather than monthly basis. You lucky people,...

19 June 2015

From: Features