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KEYWORD "Confusion" - 80 RESULTS
The Property Ombudsman: ‘Multiple redress schemes cause consumer confusion’

The Property Ombudsman (TPO) has questioned if allowing agents to choose their own redress scheme damages consumer trust. Speaking to the House...

06 March 2024

From: Breaking News

TPO expels two property firms

Two London firms have been expelled from The Property Ombudsman (TPO) for failing to pay compensation to consumers. This brings the total...

14 December 2023

From: Breaking News

Leasehold Reform - Government must get the balance right

Three members of the Association of Leasehold Enfranchisement Practitioners take a brief look at some of the trials and tribulations awaiting...

11 November 2023

From: Features

Levelling up: how a quality CRM provider helps your agency grow

Success with your chosen CRM solution should not be a one-and-done package. Once you team up with a stellar CRM provider,...

17 July 2023

From: Sponsored Content

Energy policy confusion hitting the sale of rural homes - claim

There’s a warning today that confusion over plans to transition rural properties to greener heating systems may be deterring buyers. Trade association...

11 July 2023

From: Breaking News

Agent expelled from redress scheme after buyer complaint

Just one agent was expelled from The Property Ombudsman (TPO) redress scheme in the latest quarter. TPO has revealed that Price Point...

27 June 2023

From: Breaking News

EPCs - chaos, confusion, and cost - an energy assessor speaks

All landlords need to have an Energy Performance Certificate (EPG), with few exemptions. As a property writer, landlord and Domestic Energy...

29 April 2023

From: Features

A Letting Agent's Guide to Avoiding Garden Disputes

As the first signs of spring begin to appear, we look at how letting agents and landlords can start the season...

25 March 2023

From: Features

A letting agent’s guide to avoiding garden disputes

As the first signs of spring begin to appear, we look at how letting agents and landlords can start the season...

25 March 2023

From: Features

Bring back Bruce? Sack Pindar? What’s next for Purplebricks? 

Purplebricks’ share price hit a new low last week after it announced a strategic review that could lead to the sale...

20 February 2023

From: Breaking News

When the going gets tough, focus on your leaky bucket

As economic signs increasingly point to a contraction in the property market, competition for new business will inevitably heat up. But...

03 December 2022

From: Features

The importance of recognising sales progression talent

The sales progression function is what binds the whole property transaction together and the importance of effective sales progression in the...

05 November 2022

From: Features

New AML webinar for Rightmove users to focus on ‘reliance’

FCS Compliance has announced the latest in its anti-money laundering (AML) series of webinars with Rightmove.  The latest is titled The Role...

06 October 2022

From: Breaking News

How to meet consumer demands in an evolving property market

Thanks to a relentless market, the property market has enjoyed a purple patch over the past few years. But now that...

30 July 2022

From: Features

Agency awarded local pride honour for pandemic support

An estate agency in Snodland, Kent, has been honoured with an award for services to the local community. Independent agency was presented...

06 July 2022

From: Breaking News

Legal warning that sales market still hurt by ground rent problem

House and apartment sales are still being hit by confusion and worry over ground rents on existing second-hand leasehold properties. This is...

24 December 2021

From: Breaking News

How to promote fruitful relationships with your local conveyancers

As you are no doubt aware, building mutually beneficial relationships with conveyancers in your local area can not only make your...

27 October 2021

From: Features

Agent comes up with solution to clear up offer confusion

A Midlands estate agency has come up with a solution to avoid confusion over property offers. Forget poor connections or bad handwriting that...

13 September 2021

From: Breaking News

Tenant referencing - how digital should your agency go?

Over the last three years there has been a quiet revolution in the tenant referencing market. Starting with the 2019 tenant...

08 September 2021

From: Features

Deals collapse because of confusion over stamp duty changes

Propertymark says confusion over new stamp duty rules has led to a surge in fall-throughs. Since April 1 homes bought in England...

10 August 2021

From: Breaking News

Phil Spencer - viewings help agents so why charge for them?

Viewings are in the news right now and with good reason.  As the impact of the stamp duty holiday fades, and transaction...

09 August 2021

From: Breaking News

Agents’ clarity over leasehold sales backed by Propertymark

Propertymark has welcomed the move by Housing Secretary Robert Jenrick to help make certain leasehold flats more attractive to would-be buyers...

27 July 2021

From: Breaking News

The Cladding Scandal – what do you need to know?

The Grenfell Tower disaster in June 2017 exposed the dangers of inflammable cladding on residential tower blocks, and what has come...

05 June 2021

From: Features

Capital Gains Tax and Property Sales - report calls for overhaul

A report by the Office of Tax Simplification on Capital Gains Tax has called for a series of changes. They include extending...

21 May 2021

From: Breaking News

Is flexibility key in auction partnerships?

Whilst it was once seen as a way to sell niche or run-down properties, auction is now a mainstream method of...

05 May 2021

From: Features

One year of Covid-19 – How have estate agents coped?

With March marking one year since the beginning of the first national lockdown across all four nations of Britain in response...

31 March 2021

From: Features

Better communication will be key for agents now and in the future

There is little doubt that the last year was one which none of us will easily forget both personally and professionally....

27 January 2021

From: Features

Allow agents to do more conveyancing during sales - call

A PropTech supplier says the conveyancing process is “antiquated” and buyers and sellers would be better served if they were ’shadowed’...

26 January 2021

From: Breaking News

Just Window Dressing! Leasehold experts hit out at reform proposals

Leading leasehold experts have sharply criticised the much-hyped reforms announced by the government last week. The Leasehold Group of Companies - formerly led by...

11 January 2021

From: Breaking News

You guessed it…10 things to watch for in 2021

Here’s hoping you managed to have as good a Christmas and New Year as Covid rules allowed. Journalism in early January is...

02 January 2021

From: Features

Banking barriers for start-ups and how to overcome them

Start-up letting agents looking to enter the market are finding it increasingly difficult to set up in business as banks point...

19 December 2020

From: Features

Will relaxed EWS1 safety checks allow thousands of flats to be sold?

Safety checks which are apparently now preventing thousands of owners selling flats are to be eased - but there is confusion...

23 November 2020

From: Breaking News

Agents told off for not being ready for Anti-Money Laundering regs

A security company says it is “disappointing” the estate agency industry is only around 55 per cent through preparations to cope...

09 October 2020

From: Breaking News

Stamp Duty may have been overpaid by 120,000 buyers - claim

Stamp duty specialist consultancy Cornerstone Tax claims some 120,000 buyers in the UK may be owed SDLT refunds. It says that in...

06 October 2020

From: Breaking News

Reveal referral fees now and don’t wait for law change, says NAEA

The National Association of Estate Agents has thrown its weight behind the recommendation of Trading Standards that agents must by law be...

05 October 2020

From: Breaking News

Countrywide - 10 own goals in five years

Hindsight is 20-20 vision, of course, and we can all see things we did ‘then’ that we would not do ‘now’....

22 August 2020

From: Features

Stamp duty holiday: the first change to benefit landlords in years

As expected within the property industry, the Chancellor announced a stamp duty holiday in his Summer Statement. This now means that...

25 July 2020

From: Features

Agents urged to report rivals breaking lockdown in still-closed market

The devolved government in Wales - where the housing market is still officially closed - has urged agents to report rivals...

16 June 2020

From: Breaking News

Agents accused of ignoring virus safety guidelines

An agent in the unusual position of operating across the England and Welsh border says many of his competitors appear to...

05 June 2020

From: Breaking News

Phil Spencer: first-time buyers - how can agents ease the pain?

A well-known saying in estate agency is that first-time buyers are the sellers of the future. If we believe this to...

01 June 2020

From: Breaking News

Business rates boost for agencies as revaluation is deferred a year

Agencies, many of which campaigned vigorously to be included in the business rates holiday announced in March by the government, have...

07 May 2020

From: Breaking News

More mortgage lenders easing rules on automated valuations

A leading estate agency says it has observed that some banks previously opposed to accepting remote and desktop valuations have started...

09 April 2020

From: Breaking News

First-time buyers shun Shared Ownership for Help to Buy

New research of the buying habits of first-time buyers in the UK we’ve undertaken here at reallymoving.com shows that Shared Ownership...

25 March 2020

From: Features

Do house moves count as ‘essential’ under the lockdown?

*** Please see this story for the latest news on house moving, updated 12 noon on Tuesday March 24 *** The property...

24 March 2020

From: Breaking News

How will the coronavirus affect estate agents?

The coronavirus outbreak has highlighted once again how fragile and interconnected our societies have become. We don’t know yet how dangerous Covid-19...

07 March 2020

From: Features

Phil Spencer: which areas of the moving process do consumers least understand?

Unfortunately for consumers, buying and selling properties is rarely plain sailing. But fortunately for agents, this provides you with an opportunity to...

03 February 2020

From: Breaking News

easyProperty's new owner reveals ambitious 'local expert' plans

The relaunched easyProperty hybrid agency is to rely exclusively on local marketing to drive awareness and customers, and not follow the...

09 December 2019

From: Breaking News

Property Natter: do agents need to adapt to modern communication methods?

As we know, the world’s moving very fast and how we communicate now is drastically different to even 10 years ago....

16 November 2019

From: Features

When will confidence return to the property market?

I think I speak for most people when I say that we are not currently where we thought we would be...

31 August 2019

From: Features

Property Natter - how to prepare for Generation Z and Alpha

They will be the doctors, lawyers, teachers, thinkers, leaders and captains of industry of the not too distant future, but is...

24 August 2019

From: Features

Stamp Duty chaos as new Chancellor denies he wants sellers to pay

If anyone thought a Boris Johnson government would be more decisive than Theresa May's when it came to housing policies, the last...

19 August 2019

From: Breaking News

Rawlings Roadshow pledges no-holds-barred inspiration for agents

Richard Rawlings’ annual roadshow opens on September 3 with the first of 17 stops across the UK, each giving a three...

16 August 2019

From: Breaking News

PropTech Today: Rightmove fails to understand first rule of innovation

The recent announcement of a clicktopurchase partnership demonstrates some much-needed progression from Rightmove. In doing so, however, it could be said it...

17 July 2019

From: Breaking News

Landlords forced to conduct more background checks in post-Brexit Britain

Theresa May’s ‘hostile environment’ policy that was implemented in 2012 was designed to make staying and residing in the UK as...

08 June 2019

From: Features

Home Survey Standard: early support for RICS' survey initiative

PropTech company Landmark has thrown its weight behind the Royal Institution of Chartered Surveyors’ new Home Survey Standard, which is now out...

06 June 2019

From: Breaking News

PropTech Today: Is PropTech ‘atrocious’ at marketing, or do we need to relax?

An interesting debate has been sparked in PropTech this week. It started with an interview, published on YouTube, in which Kristjan Byfield...

13 March 2019

From: Breaking News

Stop indulging councils over rental licensing and local schemes

It’s time, surely, for government to crackdown not just on rogue agents and landlords but on rogue councils that confuse the...

09 March 2019

From: Features

How can estate agents close the deal ‘off-grid’?

The demand for rural properties is high, and with 20.7% of England’s population in countryside areas, estate agents have a large...

02 March 2019

From: Features

It’s time we stopped fixating on shoddy landlords

Barely a day goes by when we don’t read a new report on the unscrupulous practices of landlords; of the sub-standard...

16 February 2019

From: Features

What is the key to a smooth and efficient pre-tenancy process?

People now expect a streamlined, digital-first experience from every single service they interact with - and the lettings industry is no...

14 November 2018

From: Features

Why estate and letting agents need to futureproof their businesses

A recent 'red flag alert' report from an insolvency firm warned that the number of real estate businesses defined as being...

31 October 2018

From: Sponsored Content

Online property auction firm hits back against “murky” accusation

A firm which links with agents to operate online auctions has hit back at a consumer group's allegations that this growing sector...

31 October 2018

From: Breaking News

Stamp Duty - first time buyer confusion 'shows need for a simple system'

A respected mortgage broker has found that there is widespread public uncertainty amongst the public about the effects of stamp duty...

09 August 2018

From: Breaking News

Slowing? Growing? What’s really happening in today’s property market?

The sun has finally returned to ours skies and you’re on the lookout for a little bit of summer reading. As...

21 April 2018

From: Features

Countrywide reveals 'Back To Basics' plan for 2018 and scraps online service

The troubled Countrywide group has this morning revealed its recovery plan to get - in its words - ‘back to basics’...

08 March 2018

From: Breaking News

Carbon monoxide myths: what do letting agents need to know?

Landlords are being urged to step up and ensure that all rented properties and accommodation meet recent laws relating to carbon...

02 December 2017

From: Features

Government to consult on a single Ombudsman across all housing issues

The government says it is going to look at “bold options” to improve consumer redress across all aspects of housing -...

30 November 2017

From: Breaking News

Stamp Duty: pressure building on government for more reforms

Pressure is continuing to build on the government to reform stamp duty in next month’s Budget. Firstly a group of senior financial...

20 October 2017

From: Breaking News

Property Natter: Why Uber’s troubles are reflected in estate agency

As those of us in the industry know, there is a fine balance to strike between disruptive technology – and the...

30 September 2017

From: Features

Confusion over OnTheMarket 'five year sign-up' shares eligibility

It now appears that OnTheMarket agents do not require to sign up to the portal for five years in order to...

22 September 2017

From: Breaking News

Housing White Paper out on Monday... or Tuesday... or...

Confusion surrounds the timing of the government’s eagerly-anticipated White Paper on housing. Respected property industry weekly magazine Estates Gazette has tweeted that...

12 January 2017

From: Breaking News

Policy change soon? Minister meets buy to let tax campaigners

Housing minister Gavin Barwell has met campaigners to scrap anti-buy to let measures introduced by the Cameron government in the past...

12 September 2016

From: Breaking News

Property Natter: conveyancing, mortgage advice and a PropTech revolution

On Tuesday we managed hail, snow, rain, sun and a chilly wind all in one day. Whatever you want to say...

29 April 2016

From: Features

The siren call of Lisbon – A tale of rejection, disappointment and betrayal

When, during his budget speech, George Osborne announced Capital Gains Tax (CGT) was going down to 20%, I experienced a mix...

25 March 2016

From: Features

Agency demands urgent clarification on 3% second homes surcharge

A major estate agency is demanding urgent clarification on a three per cent tax levy - a ‘mini-me’ version of the...

14 January 2016

From: Breaking News

Video round up 11.09.15 - Watch the weekly news from Estate Agent Today

Watch the latest weekly video round-up of news from Estate Agent Today and Letting Agent Today, featuring stories on the fortunes...

11 September 2015

From: Video Articles

Video round up 11.09.15 - Watch the weekly news from Estate Agent Today

Watch the latest weekly video round-up of news from Estate Agent Today and Letting Agent Today, featuring stories on the fortunes...

11 September 2015

From: Breaking News

'Complaining Cow' warns of property redress chaos

A consumer champion says a new privatised system of Alternative Dispute Resolution, being introduced in October, threatens to create ‘complaints chaos’...

10 August 2015

From: Breaking News

Landlords must register old tenancy deposits – now!

In 2007, the government introduced a compulsory deposit protection scheme as part of the Housing Act 2004 to help protect tenants...

22 May 2015

From: Features

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