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Plea to government - Let Agents Get To Work Again!

The government is being urged to allow estate and lettings agents to return to work as soon as possible when the lockdown is relaxed.

The call comes from epropservices, parent company of Fine & Country and The Guild of Property Professionals, which says most estates agents now have the tech tools, processes and services to carry out the home buying process virtually through means of video viewings and valuations, and electronic contracts and documentation. 

In an open letter to the government, epropservices chief executive Jon Cooke says: “As the government establishes a strategy around restarting economic activity, it is important that our industry is allowed to open, operate and transact. Our sector can play a key part in the drive to getting the economy on its feet again.”


He says the wider housing sector is one of the most important influencers in the economy and will be key to rebuilding the financial health of the country post COVID-19. 

Injecting life into the property market will help restart the heartbeat of the wider economy as restrictions begin to lift says epropservices, while house moves have a multiplier effect on the rest of the economy. 

epropservices also says that estate and lettings agents can make substantial economic impact with minimum face to face contact. 

“Our emphasis during this process is to ensure that every precaution is taken to keep people safe. We are pushing for the industry to be able to get back to work, but it is paramount that we all follow the correct procedures to ensure everyone is protected” says Cooke.

This morning both Knight Frank and Rightmove demanded that the government consider a stamp duty holiday to help the market recover once lockdown is relaxed and buying and selling can resume.

epropservices is making the letter available to the wider industry for individual companies and organisations to use to lobby government if they wish; they can find their  MP listed here.

The ValPal Network, the automated valuation service operated by Angels Media - publisher of Estate Agent Today and the other Today industry titles - is supporting epropservices' call on the government.


The full letter from Jon Cooke reads:

On behalf of all estate and lettings agents, I seek to impress upon you the importance to the greater economy and society of the early lifting of restriction on estate agents and the property sector when safe to do so. 

Before I list the financial and economic reasons supporting this, can I thank you on behalf of the property industry for the prompt invention by the treasury particularly with regard to furloughing and the grant schemes.


As you will no doubt know there are approximately 51,000 estate agents and auctioneers currently working within the UK housing market, not to mention the countless other employees whose jobs rely of the property sector.  Housing related activity makes a substantial contribution to GDP. According to a study by Oxford Economics, averaged over the past 10 years, rents (actual and imputed) contributed an estimated 13.8% to household spending or 8.6% of GDP. Dwellings contributed 20.4% of total fixed investment (3.6% of GDP) and value added generated by house building contributed an estimated 2.2% of GVA. 

There is also the knock-on impact of the housing market and homemovers on other sectors. The housing market impacts the macro-economy by the effect of activity in the housing sector and via the role of housing wealth in affecting consumption behaviour. 

The housing sector is one of the most important influencers in the economy and will be key in rebuilding the financial health of the country post COVID-19.

Revenue for the Treasury

During 2019, Stamp Duty Land Tax (SDLT) income was £4,545 billion, with an average of £4,673 billion for the last four years. 2020 was initially forecast to be higher due to much of the uncertainty surrounding Brexit being removed.

According to the Land Registry, the average price of a property sold in 2019 was £235,000, with SDLT in the region of £2,200 per home. 

A forecast for UK housing transactions between 2018 to 2022, published by Statista Research Department in February this year, showed a predicted increase from 1.18 million in 2018 to a total of 1.3 million by 2022, with an average of 1.21 million residential property transactions each year. 

According to TwentyCI, the UK’s leading data analysist in the transaction housing market, looking at numbers as of 31 March 2020, the number of properties in the system that have both a Sale Agreed and have Searches Ordered is 163,000. If the total value of these properties is added together, based on the current or last advertised price, the total property value is over £55 billion. In addition to those 163,000 properties, there are a further 155,000 properties with Sales Agreed that have not yet had Searches Ordered.

If these transactions move ahead, based on an average SDLT of £2,200 per property, this could result in potentially generate £699,600,000 in income for the treasury in the first 12 weeks after lockdown.

It is also anticipated that if normal lending resumes there is significant potential revenue the Government could recover for the remainder of 2020. With interest rates at historic lows, we could many more people encouraged to move houses. 

Pent up demand

There are several aspects that are fuelling pent up demand in the market, a market that has already been impacted by issues such as Brexit, a Christmas general election and people holding off moving until 2020.  Now, other factors will come into play as a result of consumer’s changing needs brought about by the pandemic. 

The knock-on impact to other sectors

The housing market is intrinsically tied to the economy’s resurrection. According to TwentyCI, the largest prime consumer group for retailers selling big-ticket items, from beds and sofas to white goods, tech and electrical, are homemovers.  Each year in the UK, both sales and lettings, an average of four million people move house, and excluding the property purchase and transaction costs, these consumers spend £12 billion with the period of expenditure stretching from six months prior to the more to more than a year past the move and beyond. 

Injecting life into the property market will help restart the heartbeat of the wider economy as restrictions begin to lift. Moving home has knock-on advantages to other aspects of the economy, so action taken by the Government to reignite the property market as restrictions relax will have a positive impact on the financial health of the country as a whole.

Estate agents are ready for a safe return to work

Most estates agents now have the tech tools, processes and services in place to carry out the home buying process virtually through means of video viewings and valuations, and electronic contracts and documentation. 

Any aspect of the transaction process that would require a person to visit the property, such as an inspection or survey, could be done when the property is vacant or strictly following the social distancing and safety guidance perimeters laid out by Government. All clients will be asked to verify their household COVID-19 status, and clients will be graded according to vulnerability. All client will also be asked to sign a declaration of permission before anyone visits the property.  No open houses will be carried out, and no accompanied viewings will be concluded. 

Other aspects to consider include that most estate and lettings agency offices are small, can be restricted to two people in an office and can be sensibly laid out and isolated easily.  The Guild of Property Professionals and Fine & Country have formulated and will circulate a best practise document on how estate agents can safely run their office. 

We call on the Government to act now, to review and look at estate agency as an essential service to both the public and the economy.

  • Craig Reynolds

    Spot on Jon, thank you.

  • Andrew Ireland

    I didn't think the Government read anything more than four lines long? Anyway, I cant see why we as surveyors and agents would be a safe bet and other not. Why would we not spread covid as fast as a cabinet minister in search of a promotion?

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    Who does this Jon think he is?! Talking on behalf of ALL Estate Agents! He’s not talking on behalf of me. Why is it a good idea for us to open before many other businesses? We will be stuck in a market whereby many vendors and buyers won’t want viewings & valuations, who in their right mind would want viewers coming into their home at the moment? I know some won’t mind, but many will. I feel we should open when the high streets re open and we have more confidence in society. As for “video” viewings, what Agent or vendor would be confident in a buyer that has only seen a video of the property? Its just not practical. So “Jon” don’t speak on behalf of all agents again please.


    Well said. Who in the right mind would buy a house, in effect, sight unseen?

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    What's worse - a couple viewing a vacant property with an estate agent whilst observing strict social distancing OR pushing a trolley around a supermarket? I know where I'd rather be!

  • Jill Redmayne

    It will help to keep the housing market moving if there is a stamp duty exemption for the remainder of 2020. Empty properties should be fine to open up, as long as social distancing is observed.?


    I have my own inventory business and have been doing check outs mainly and a few ins without difficulty, my agents are working from home I pick up keys from the doorstep do the job without tenants in attendance, when they turn up keys are left on the kitchen worktop... I never get within 10 feet of them, I cannot see why agents cannot do viewings perfectly safely just by opening the door... We have a duty to get the economy moving ASAP.

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    • 20 April 2020 22:16 PM

    All SDLT including the SDLT surcharge for 2nd properties should be abolished permanently for any properties up to the value of £500000 with the amount index linked.
    Property transactions are vital for the health of the economy.
    The Chancellor needs to get Britain moving ASAP.

  • Tim Sample

    Let’s hope that the government give us the green light , with some common sense and some. Social distancing put into place this can work , we just need to follow the guide lines like the supermarket s


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