The Property Ombudsman has issued a year-long formal warning to consumers about an estate agency which failed to provide information concerning a consumer complaint.
Purfect Property Solutions Ltd, an agency in Aylesbury, was investigated by TPO following a complaint made by the landlords of the property concerned.
The landlords approached TPO after they were unable to resolve a dispute with the agent.
The Ombudsman supported the complaint and the award was paid but the case was referred to the scheme’s Disciplinary & Standards Committee which concluded that Purfect Properties Solutions Limited should be the subject of a warning to last one year.
This was because the agency failed to provide information as the Ombudsman had directed, or any written assurance that the agency would in future co-operate with the Ombudsman and comply in full with the Ombudsman’s decisions.
The agent’s website suggests the agency is actively trading and advertising properties for sale and to rent.
A statement from TPO says: “Consumers are hereby warned about the firm’s conduct as a result of their failure to comply with the Ombudsman’s instructions outlined above.”