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KEYWORD "Redress" - 116 RESULTS
New Regulator: Countrywide welcomes reform but warns it’ll be tough

Countrywide has thrown its weight behind the proposals for a new single industry-wide regulator taking on the roles of Trading Standards...

05 August 2019

From: Breaking News

Agents warned to be in a redress scheme for ALL aspects of their work

Estate and letting agents are being urged to check that they are signed up with an approved redress scheme that covers...

25 July 2019

From: Breaking News

New industry regulations: clarity and speed are vital

A leading figure in the PropTech sector says clarity and speed are vital to ensure agencies can adequately prepare for a...

22 July 2019

From: Breaking News

Beyond the headlines - What the new regulator really means

The industry press has given substantial space to recommendations from the Regulation of Property Agents, the government’s working party which has...

20 July 2019

From: Features

Reforms win industry support as trade groups jostle for influence

Trade bodies and property firms have strongly welcomed the recommendations for root and branch reform of the agency industry - and...

19 July 2019

From: Breaking News

All Change: new regulator, licensing and qualifications proposed for agents

The government has published proposals for far-reaching changes to the way estate and letting agents are regulated, trained and licensed. The proposals...

18 July 2019

From: Breaking News

A moving tide of regulation making its way towards estate agents

It may well seem that the government is pre-occupied with one issue, and one issue alone. While preparations for Brexit take up a...

01 June 2019

From: Features

Flurry of new laws and regulations to come, whoever is Prime Minister

The head of the Property Redress Scheme is urging agents to prepare for yet more regulation and legislation changes likely to...

28 May 2019

From: Breaking News

Quick Sale trade body boasts of few complaints after five years

The trade body representing so-called quick sale companies is marking five years in business with two feathers in its cap. Firstly the...

16 May 2019

From: Breaking News

Complaints against agents on the rise, says Property Ombudsman

The Property Ombudsman (TPO) has released its annual report for 2018, showing a 16% rise in the number of complaints made...

08 May 2019

From: Breaking News

The man who polices the agency industry - an exclusive interview

It’s clear that some agents are not fans of Trading Standards officers, described in the comments sections of the trade press...

27 April 2019

From: Features

DPS adjudication case study: rent arrears vs property condition

The Deposit Protection Service (The DPS) keeps deposit money safe for letting agents, landlords and renters during the course a tenancy....

20 April 2019

From: Features

New regulatory body for agents: will it have resources to do the job?

The jury appears to be out on whether the new enforcement body for estate and lettings agents will be resourced sufficiently...

18 April 2019

From: Breaking News

New body to police estate and lettings agents, taking over from NTSEAT

A new team has been set up to police all estate and letting agency legislation including the upcoming tenants' fees ban. The...

17 April 2019

From: Breaking News

New Homes Ombudsman to be 'tested' before formally launching

The government has revealed that it’s to ‘test’ the workings of the New Homes Ombudsman before the scheme formally launches. Housing Secretary...

01 April 2019

From: Breaking News

Stop indulging councils over rental licensing and local schemes

It’s time, surely, for government to crackdown not just on rogue agents and landlords but on rogue councils that confuse the...

09 March 2019

From: Features

This needs to be the start of redress reform, not the end

The dust may have settled on the government’s recent announcement regarding housing and property complaints, but opinion is still split on...

09 February 2019

From: Features

Agency reform chief to speak at The Property Ombudsman conference

The Property Ombudsman’s annual conference is to hear from the chair of the government’s ‘Property Agents Working Group’ - just days...

07 February 2019

From: Breaking News

NTSEAT issues new guidance on redress in leasehold disputes

The National Trading Standards Estate Agency team has issued new guidance for those seeking redress over leasehold disputes.  This guidance contains a...

30 January 2019

From: Breaking News

The importance of being part of a trade association

When it comes to letting a property, it is important that landlords and renters have faith in their agent. The more...

26 January 2019

From: Features

NAEA and Guild back government's new Housing Complaints service

  The National Association of Estate Agents and the Association of Residential Lettings Agents have thrown their weight behind the government’s latest...

25 January 2019

From: Breaking News

Government unveils 'Complaints Resolution Service' for property industry

The government has this morning set out wide-ranging changes to redress systems for agents, the sales and lettings sectors, and other...

24 January 2019

From: Breaking News

Buying process reform guru to speak at The Guild conference panel

The man who is leading the government’s efforts to reform the house buying process will be one of the speaker at...

08 January 2019

From: Breaking News

Redress revamp: more details to be revealed within weeks

The government says it will be releasing details of its ideas to revamp redress systems concerning agents and new homes “in...

02 January 2019

From: Breaking News

Yet another Ombudsman - this time one covering only new homes

The government, which only recently said there would be one Ombudsman covering the entire housing sector, has announced that there is...

02 October 2018

From: Breaking News

Ombudsman calls for new build homes to be included in consumer redress

The Property Ombudsman has urged the government to bring the new homes build sector under consumer redress. New builds are not currently...

10 September 2018

From: Breaking News

TPO announces key changes as membership nears 20,000

The Property Ombudsman scheme (TPO) has announced a series of changes to both its board and internal processes. The organisation has also...

06 September 2018

From: Breaking News

Speed up ban on abusive leasehold rules, law firm urges government

A specialist property law firm is calling on the government to speed up changes in the law to avoid abusive leasehold...

23 August 2018

From: Breaking News

Property Redress Scheme adds 1,750 members after redress shake-out

The Property Redress Scheme says it’s recruited another 1,750 members following the shake-out last week when one of its rival redress...

13 August 2018

From: Breaking News

Redress scheme admits some agents may have missed 'quit' deadline

The redress scheme which formally quit the housing sector admits some estate agencies may have missed its deadline - and are thus...

07 August 2018

From: Breaking News

Government reminds agents there are just two redress schemes now

The government has revised its guidance to agents over redress schemes - amending it to take account of the fact that...

06 August 2018

From: Breaking News

Government goes on holiday as agents go on waiting

It’s holiday time: schools have broken up, quite a few estate agents are taking time off, and the MPs are in...

28 July 2018

From: Features

Trading Standards warns agents they must switch to valid redress scheme soon

The National Trading Standards Estate Agency Team has this morning issued a warning to agents that they must be signed up to...

19 July 2018

From: Breaking News

Scrap rival redress schemes! Ombudsman Services backs government call

One of three schemes with government backing to offer redress for complaints about estate and letting agents has reignited the debate...

18 July 2018

From: Breaking News

Help To Buy and similar schemes curtailed on new leasehold houses

The government says its funding schemes such as Help To Buy will no longer be applied to what it calls “unjustified...

03 July 2018

From: Breaking News

Estate agency as it used to be - EAT looks back at 2008

Estate Agent Today is 10 years old this weekend. We hope you’ll agree that’s a cause for celebration and a great...

29 June 2018

From: Breaking News

Referral Fees may be banned following Trading Standards survey

National Trading Standards Estate Agency Team and two of the three industry redress organisations have launched a survey to measure the...

19 June 2018

From: Breaking News

Agents Do Charity (and sorry, we mention Donald Trump this week...)

We have the presidential seal of approval for our Agents Do Charity this week - well, sort of, but we don’t mean...

08 June 2018

From: Breaking News

Be in charge of your own destiny – what does the future hold?

Any letting agent appreciates the effort, dedication, and sometimes heartache, that comes with running a business yet equally knows that when...

30 May 2018

From: Features

Ombudsman: fewer complaints about sales but lettings disputes soar

The Property Ombudsman has issued its annual report for 2017 and there’s good news for the estate agency side of the...

17 May 2018

From: Breaking News

Ombudsman: few agent complaints compared to those over new homes

One of the three official redress bodies serving the estate and lettings agency industry has conducted a survey of complaints across...

02 May 2018

From: Breaking News

The Property Ombudsman waives joining fee for redress rival’s agents

The battle to become the single ombudsman service after the government rationalises the redress system across housing has taken an unexpected...

24 April 2018

From: Breaking News

Big rise in complaints to Property Redress Scheme ombudsman service

The Property Redress Scheme - one of the three government-approved redress schemes handling complaints about sales and lettings agents - has...

13 April 2018

From: Breaking News

More details revealed on range of agency reform proposals

  More details have emerged of the government’s proposals to enhance estate agency regulation, regulate referral fees, offer guides for buyers and...

09 April 2018

From: Breaking News

Ombudsman to hold Rightmove webinar as redress race hots up

The Property Ombudsman, Katrine Sporle, is to hold a briefing on the government’s redress reform on Wednesday - five days before...

09 April 2018

From: Breaking News

Ombudsmen get ready to slug it out for dominance

Have you noticed a new turf war going on on the fringes of the agency world? It’s not a high-profile battle like...

17 March 2018

From: Features

Ombudsman seeks public views on problems with agents and wider industry

Ombudsman Services, which recently announced it was quitting its role as one of three approved redress schemes for estate and lettings...

12 March 2018

From: Breaking News

Government launches surprise consultation on property redress

The government has launched a surprise consultation on the creation of a new redress system for customers of agents and others...

18 February 2018

From: Breaking News

Property Natter – Q & A with Isobel Thomson, NALS

This week I carry out a question and answer session with one of the most high-profile names in property. Isobel Thomson has...

10 February 2018

From: Features

Client Money Protection insurance: Protecting you and your clients

A new year means new predictions for what’s to come in the letting industry. Sometimes things come to fruition as expected....

10 February 2018

From: Features

Shock as Ombudsman stops handling agency complaints - for now

One of the three government-approved redress schemes for estate and letting agents says it’s quitting the sector this year - but...

06 February 2018

From: Breaking News

Government to consult on a single Ombudsman across all housing issues

The government says it is going to look at “bold options” to improve consumer redress across all aspects of housing -...

30 November 2017

From: Breaking News

Agents Do Charity - just four weeks before Christmas...

Four weeks today almost the entire industry will be finishing work for Christmas after another year - and ready to start...

24 November 2017

From: Breaking News

Should agents pay for an increased Trading Standards budget?

A large part of the DCLG’s Call for Evidence on the home buying and selling process focuses on the role of...

18 November 2017

From: Features

Summer of love? More like summer of leasehold

Even so close to the event, I don’t think anyone will be deeming 2017 as the ‘summer of love’.  The summer of...

16 September 2017

From: Features

Ombudsman warns that expelled agency may be trading illegally

The Property Ombudsman has expelled a London lettings and estate agency for a year and is warning that the firm may...

23 August 2017

From: Breaking News

Why the new build leasehold ban is a big moment for our industry

Without wishing to blow our own trumpet at this time, we did say at the start of the year that 2017...

28 July 2017

From: Features

The Property Ombudsman expels three agencies

Three agencies have been expelled from membership of The Property Ombudsman for two or more years, after failing to pay awards...

28 July 2017

From: Breaking News

Ombudsman issues 'year-long warning' after complaint about agency

The Property Ombudsman has issued a year-long formal warning to consumers about an estate agency which failed to provide information concerning...

24 July 2017

From: Breaking News

Agents Do Charity - the phew-what-a-scorcher edition...

It’s hot outside but that’s no deterrent to agents helping others, even at the height of summer. Before we honour this week’s...

07 July 2017

From: Breaking News

The Queen's Speech marks another step forward for leasehold reform

The political ebb and flow continues - seemingly with all the subtlety of a Boris Johnson rugby tackle on a 10-year...

01 July 2017

From: Features

Big rise in complaints and compensation says The Property Ombudsman

The Property Ombudsman’s annual report reveals a significant increase in the number of formal complaints resolved by the scheme and a...

22 June 2017

From: Breaking News

Conveyancers set out their ideas for leasehold reform

A cluster of conveyancing and legal experts, known as the Legal Sector Group, has published a raft of proposals on leasehold...

21 June 2017

From: Breaking News

Redress schemes working together to drive out 'poor practice'

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

07 June 2017

From: Breaking News

The ESTAS – the UK’s best letting agents have their say

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

27 May 2017

From: Features

Housing quango chief is new chair of Ombudsman council

Baroness Diana Warwick (below right) has been appointed chair of The Property Ombudsman scheme’s independent council. A life peer for the past 18...

23 May 2017

From: Breaking News

'Quick buy' company cleared of breaching advertising code

The Advertising Standards Authority has given the green light to an circular which provoked complaints suggesting it deliberately did not appear...

05 April 2017

From: Breaking News

Redressing the balance: why we need more women in agency

Earlier this week it was Dads4Daughters Day – a campaign that strives to promote gender equality in the workplace.  I have three...

18 March 2017

From: Features

Conveyancers want 'log book' and 'home report' for each property

The Conveyancing Association wants the creation of a ‘log book’ and ‘Home Reports’ for each home on sale - reminiscent in...

15 March 2017

From: Breaking News

Money Laundering: HMRC to work closely with Trading Standards

HMRC and the National Trading Standards Estate Agency Team have agreed new procedures to “enhance and ease the current flow of...

20 February 2017

From: Breaking News

Independence may be the undoing of the Independents

The story of the week has been the first steps of a trade body to represent independent estate agents - as...

21 January 2017

From: Features

Government pledges to tackle leasehold abuses in the new year

Housing minister Gavin Barwell says the government will put forward proposals in the new year to stop abuses of the leasehold...

21 December 2016

From: Breaking News

Portal Juggling: new software shows agents de-listing/re-listing properties

New software has been devised which can allow users to identify individual properties that have been ‘portal juggled’ - de-listed and...

19 December 2016

From: Breaking News

Firm warns of wave of litigation against new-build conveyancers

A firm is warning of “a wave of litigation from home owners who were given inadequate advice from their solicitors or...

29 November 2016

From: Breaking News

Agents Do Charity - and it's getting cold out there...

It’s perhaps appropriate that we kick off this week’s Agents Do Charity with an appeal for winter clothing for the homeless...

18 November 2016

From: Breaking News

RICS is latest body to warn agents on dangers of portal juggling

The Royal Institution of Chartered Surveyors is the latest body within the industry to warn its members against portal juggling. Following statements...

15 November 2016

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

The Property Ombudsman tells estate agents: 'raise your standards'

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

NTSEAT wants agents and public to report future portal juggling issues

The National Trading Standards Estate Agency Team has followed up the recent announcement by The Property Ombudsman to counteract portal juggling by...

29 September 2016

From: Breaking News

Ombudsman revises Codes of Practice to address portal juggling

The Property Ombudsman scheme (TPO) has announced that it will be issuing updated versions of all its Codes of Practice on...

27 September 2016

From: Breaking News

Conveyancers reject government stance on leasehold sales reform

The Conveyancing Association says it is continuing to campaign to reform the leasehold transaction process, despite the government saying there is...

02 September 2016

From: Breaking News

PRS redress scheme signs up 5,000th member after two years

The Property Redress Scheme, one of three official redress schemes for the sales and lettings sector, has now signed its 5,000th...

18 August 2016

From: Breaking News

Portal juggling: campaigning agent demands action against portals

An agent at the centre of the campaign to expose and stop portal juggling wants to know whether the National Trading...

15 August 2016

From: Breaking News

NTSEAT, NAEA, Redress schemes all warn against portal juggling

The National Trading Standards Estate Agency Team is warning agents not to engage in portal juggling - an activity it describes...

12 August 2016

From: Breaking News

NAEA accuses agency of 'misleading the public' over membership

The National Association of Estate Agents has warned an agency that it is misleading the public by using the association logo...

04 August 2016

From: Breaking News

Conveyancers want more transparency in leasehold transactions

The Conveyancing Association has set out recommendations to end what it claims are significant delays and overcharging taking place within the...

03 August 2016

From: Breaking News

If your fees are justified, you shouldn't be afraid to publicise them

The old and eternal debate over whether or not tenant fees should be banned continues to rumble on. It’s a major concern...

10 June 2016

From: Features

Time to stick it up: Agents still not complying with transparency law

Running a business is not easy, but sometimes it becomes harder because we are expected to modify our behaviour due to...

20 May 2016

From: Features

CMA: compensation now possible after competition law breaches

The Competition and Markets Authority - which has been active in the estate agency industry since its inception in April 2014...

06 May 2016

From: Breaking News

Surprise move: removal firms to join The Property Ombudsman redress

In a surprise move, The Property Ombudsman is to allow all 420 registered firms in the British Association of Removers to...

03 February 2016

From: Breaking News

Property Redress Scheme announces first workshop for agents

One of the three approved Ombusdman-style operators, the Property Redress Scheme, is to hold its first agents’ workshop in March. The morning...

26 January 2016

From: Breaking News

Sean Hooker, Head of Redress, PRS

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

23 December 2015

From: 60 Second Interview

Could you be risking a fine?

There are a number of fairly recent regulations that agents need to comply with. One of them, now just over a year...

18 December 2015

From: Features

Property Natter: the end of an era

It was an end of an era in the property world this week. Christopher Hamer stepped down as the Property Ombudsman...

04 December 2015

From: Features

Ex-Which? man joins The Property Ombudsman council

A former employee of consumer body Which? has been appointed to the council of The Property Ombudsman, one of the industry’s three...

01 December 2015

From: Breaking News

Agents expelled from Property Ombudsman over compensation dispute

Two more agents have been expelled by TPO because they failed to pay awards when ordered to pay compensation, and because...

11 November 2015

From: Breaking News

Long-standing board member to chair The Property Ombudsman

Gerry Fitzjohn, currently vice chairman of the board of The Property Ombudsman, has been appointed as chairman.  He takes over from Bill...

10 November 2015

From: Breaking News

Anti-money laundering: NAEA says many agencies haven't nominated key roles

The National Association of Estate Agents admits that “take up has been low” in its bid to persuade each member agent to...

26 October 2015

From: Breaking News

Big rise in sales agents and online-only agents in TPO redress scheme

The Property Ombudsman, the largest and longest-established of three official redress schemes for agents, has recorded a significant rise in membership...

21 October 2015

From: Breaking News

Agents' fees: CMA and TPO collaborate on new guidance to agents

The Property Ombudsman and the Competition and Markets Authority have prepared a supplementary guidance note to help agents ensure compliance with the Competition Act.  The...

14 October 2015

From: Breaking News

TPO revises codes of practice to include consumer and deregulation laws

The largest of the three government-approved redress schemes, The Property Ombudsman, has updated its codes of practice to include new legislation...

02 October 2015

From: Breaking News

Sheffield: an example of how a local authority can enforce compliance

It’s been nearly a year since all lettings and property management agents have been legally required to join a redress scheme...

25 September 2015

From: Features

New Property Ombudsman is ex-head of Planning Inspectorate

Katrine Sporle is to be the new ombudsman at The Property Ombudsman, one of the three government-approved redress services for the...

21 September 2015

From: Breaking News

New Trading Standards 'toolkit' to beef up policing of estate agents

A new ‘enforcement toolkit’ has been designed to assist local authority trading standards teams beef up its policing of local estate...

08 September 2015

From: Breaking News

New official guidance to help agents meet CPRs and BPRs

A new trading standards Guidance on Property Sales has been launched aimed at improving estate agency service to customers.  The Powys-based National...

02 September 2015

From: Breaking News

'Complaining Cow' warns of property redress chaos

A consumer champion says a new privatised system of Alternative Dispute Resolution, being introduced in October, threatens to create ‘complaints chaos’...

10 August 2015

From: Breaking News

Over 3,800 agents now signed to PRS redress body

The first annual report from Property Redress Services, one of the three government-approved redress schemes applying to both the sales and...

22 July 2015

From: Breaking News

HomeOwners’ Alliance – an organisation to watch

There is a very interesting but easily-overlooked piece of information at the end of the National Trading Standards Estate Agent Team’s...

17 July 2015

From: Features

Deregulation Act: Agents in the know stand out

After the passing of the Deregulation Act deposits deadline this week, Richard Price, Executive Director of UKALA, is in a contemplative...

26 June 2015

From: Features

PRS Announce Partnership with Small Claims Mediation

The Property Redress Scheme (PRS) is delighted to announce their partnership with the award winning mediation provider, Small Claims Mediation (SCM) The...

11 June 2015

From: Sponsored Content

Ombudsman scheme to hold first ever conference

The Property Ombudsman (TPO) scheme has announced that its first ever conference will take place in October.  ‘Raise Your Standards’ is being...

05 June 2015

From: Breaking News

Fee disclosure: Are you ready for an inspection?

Earlier this week we passed the official deadline for letting agents to fully publicise their fees as well as providing evidence of...

29 May 2015

From: Features

Deposits row: Agent may switch redress scheme

The Brian Cox estate agency, at the centre of a weekend newspaper allegation about £2,000 deposits from buyers, has strongly defended...

12 May 2015

From: Breaking News

Rival redress schemes report increased business

Two rival redress schemes applying to sales and lettings agents are claiming increased business.  A press release from the Property Redress Scheme...

30 April 2015

From: Breaking News

Huge rise in referrals to The Property Ombudsman

There was a whopping 42 per cent rise in referrals to The Property Ombudsman last year according to the annual report...

21 April 2015

From: Breaking News

INEA warns 'pension freedom' could be 'pension lost'

The Independent Network of Estate Agents says it is worried that the so-called ‘pension freedom’ created by relaxations in over-55s accessing...

21 April 2015

From: Breaking News

Zero Deposit Zero Deposit Zero Deposit