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KEYWORD "Customers" - 1000 RESULTS
Leaving the EU does not mean leaving Anti-Money Laundering Laws behind

Brexit means that the UK’s anti-money laundering laws are no longer governed by the European Union (EU), but any estate agents...

10 May 2021

From: Sponsored Content

Rightmove Data Security change in new bid to deter fraudsters

Rightmove is to roll-out two-factor authentication within Rightmove Plus to try to protect agents against attempts by fraudsters to steal leads and...

10 May 2021

From: Breaking News

Mark Armstrong, Chief Executive Officer at Reapit

Who are you and what does it say on your business card? I am Mark Armstrong, and my business card says...

10 May 2021

From: 60 Second Interview

Boomin enjoying strongest start of any portal says Michael Bruce

Boomin founder Michael Bruce says his new site has enjoyed a stronger start than any other portal in terms of visits, viewings,...

10 May 2021

From: Breaking News

Property Natter: Day in the life of Simon Brown, ESTAS founder

In a return to a favourite series of mine, as it gives an excellent insight into the very many facets of...

08 May 2021

From: Features

What should agents do with cool customers in a hot market?

Property owners who play it cool when it comes to marketing their home find their frustration soon becomes overheated. The constant we...

08 May 2021

From: Features

ASSESSING THE FUTURE FITNESS OF YOUR BUSINESS IS EVEN MORE IMPORTANT NOW

The current crisis has led to many of us to re-evaluate our lives to ensure that we put ourselves in the...

06 May 2021

From: Sponsored Content

The future of the tenant experience

The last 12 months have heralded significant change across the property market and indeed we could argue across all markets in...

05 May 2021

From: Features

Rightmove wins! Hundreds of millions wasted trying to beat it - claim

One of the world’s leading analysts of portals has warned Boomin, OnTheMarket and others challenging Rightmove - millions have been spent...

04 May 2021

From: Breaking News

Estate agent case studies: ‘abandoning the corporate world for the new’

Keller Williams now boasts 377 estate agency partners across the UK - agents that have set up and run their own...

01 May 2021

From: Features

Online KYC checks help estate agents battle rising fraud

As an estate agent, you should of course be performing robust Know Your Customer (KYC) checks as part of your Anti-Money...

01 May 2021

From: Features

Agents Do Charity - now, where are my Plus Fours?

Hello and welcome to Agents Do Charity as we are on the threshold of May why not get on to the...

30 April 2021

From: Breaking News

Top Agency’s New Idea - selling houses is NOT the top priority

Britain’s second largest estate agency has outlined radical new plans to shift direction, making financial services and not sales or rentals...

29 April 2021

From: Breaking News

Two of UK’s largest agency groups in mortgage link-up

The Property Franchise Group and LSL Property Services are linking up mortgage and related activity. This agreement means that LSL will be...

27 April 2021

From: Breaking News

Agency to give some referral fees to eco-charity

An estate agency is to link with a home set-up service and says it will give its referral fees to an...

26 April 2021

From: Breaking News

Ten useful tools to aid end of tenancy deposit deductions

The TDS annual review 2020 indicates that deposit disputes have remained low over the last year, at around 1%. This is...

24 April 2021

From: Features

Why the pandemic should not be the end for physical agency offices

I was not surprised when I came across an industry article recently citing that over half of home buyers never visit...

24 April 2021

From: Features

PropTech: What are the biggest questions on Apps vs APIs?

In my previous Estate Agent Today feature, I endeavoured to explain the key differences between APIs and Apps, to help improve...

24 April 2021

From: Features

Should agents track the Covid testing and vaccination status of staff?

Potential house buyers may be fine with virtual tours during lockdown periods, but as the country opens up, people are going...

24 April 2021

From: Features

LSL chairman Embley steps down to head new finance operation

LSL Property Services is to set up a mortgage brokerage called Pivotal Growth. The new brokerage - set up with Pollen Street...

23 April 2021

From: Breaking News

Sequence agency chain links with part exchange service

The land and new homes division of Sequence has signed a deal to offer fully-funded part exchange and home buying services...

23 April 2021

From: Breaking News

Agents back portal run by member of construction dynasty

Two leading agencies and an agent network have signed up to the UK’s first dedicated portal for those finding, researching, buying...

22 April 2021

From: Breaking News

Revealed - the thinking behind Zoopla's new look, features and functionality

As the property market continues to boom, competition between portals such as Zoopla, Rightmove, OnTheMarket and Boomin has been hotting up...

21 April 2021

From: Features

Stamp Duty: Conveyancer tells agents how to beat deadline

Agents are being urged to push through their pipelines before the upcoming stamp duty deadlines. The plea comes from Simply Conveyancing, which...

19 April 2021

From: Breaking News

OnTheMarket to become a software house as well as portal

Jason Tebb, the ex-Foxtons agent who is now chief executive of OnTheMarket, has given his first in depth public interview since...

16 April 2021

From: Breaking News

Rightmove reveals launch date for Modern Method of Auction operation

Rightmove’s new Modern Method of Auction service launches on Monday.  The service - which Rightmove calls Online Conditional Auctions - will involve...

16 April 2021

From: Breaking News

How can agents achieve smooth transactions as we ease out of lockdown?

We’re officially transitioning to summer – marked by the clocks going forward and warmer weather – just as restrictions start to...

15 April 2021

From: Sponsored Content

Online agency pledges to give most profit back to local community

An online agency that already operates in the lettings field is spreading into sales - and pledges to give most of...

15 April 2021

From: Breaking News

Apps vs APIs: Which is best for agents?

Have you found yourself asking the question: “what is the difference between an API and an App?” No doubt we are all...

14 April 2021

From: Features

Agency opens 56th High Street branch - and more to come

Chancellors today opens its 56th and newest branch with what it calls its most generous ever offer to potential customers. The office...

12 April 2021

From: Breaking News

Why direct mail has never been more effective

We’ve all spent the past nine months adapting to a more digital way of life. Whether that’s been working from home,...

10 April 2021

From: Features

Portal Wars: Boomin’s early launch and Zoopla’s membership surge

The Bruce brothers' new portal Boomin has launched a day early - and no, this isn't an April Fool. The site went live...

01 April 2021

From: Breaking News

One year of Covid-19 – How have estate agents coped?

With March marking one year since the beginning of the first national lockdown across all four nations of Britain in response...

31 March 2021

From: Features

German company pours £5m into UK online estate agency

A company in the German Axel Springer publishing empire - which also invested in Purplebricks in the past - has put...

31 March 2021

From: Breaking News

OnTheMarket in big media deal with UK's largest news publisher

OnTheMarket has signed a big media deal with the UK’s largest news publisher. The deal is with Reach, which owns nine national...

31 March 2021

From: Breaking News

Yopa raises its profile in battle with Purplebricks and Strike

Yopa has instructed two companies to help with its brand building as it battles with other major online players. It’s appointed M.i. Media...

31 March 2021

From: Breaking News

Stamp duty holiday: could the market be more vulnerable to fraud?

The Chancellor’s recent announcement that the stamp duty holiday would be extended for another three months was undoubtedly great news for...

27 March 2021

From: Features

Online agency says it will buy vendors' properties from them

Emoov’s new 'guaranteed offer' service means fall-thoughs and chain-related delays are effectively eliminated, the agency claims. Emoov - now owned by a firm...

26 March 2021

From: Breaking News

Stamp Duty – are you ready?

The original stamp duty freeze, which started in July 2020, has already helped push house prices to a record high and...

24 March 2021

From: Sponsored Content

Kersteen McConnell, Business Development Manager for Virgin Media

Who are you and what does it say on your business card? Hi, I’m Kersteen McConnell and I am a Business Development...

23 March 2021

From: 60 Second Interview

Open up economy says Boomin boss as Covid appears to ease

Boomin co-founder Kenny Bruce says the UK economy should now be opening up thanks to the success of the Coronavirus vaccines. In...

23 March 2021

From: Breaking News

Ground rent scandal: Housebuilders bite back after attack by watchdog

Two of Britain’s largest house builders have reacted sharply to calls by Housing Secretary Robert Jenrick and the Competition and Markets...

22 March 2021

From: Breaking News

Purplebricks - Is it joining the establishment?

Purplebricks is now part of the mainstream landscape of British estate agency. There - I said it. An agency whose whispered name...

20 March 2021

From: Features

Is flexibility the future of estate agency?

The events of the last 12 months have potentially shaped the future of our sector for years to come. There has been...

20 March 2021

From: Features

Agency says branches are old hat and sets 30 day target to sell homes

A new estate agency says it aims to sell homes within 30 days - and dismisses the idea of a traditional...

19 March 2021

From: Breaking News

Agents caught on camera - they call vendor’s house “disgusting”

An estate agency has apologised unreservedly for “most regrettable” comments made by two members of staff who described a vendor’s property...

18 March 2021

From: Breaking News

Connells embraces e-Signatures to speed sales contracts

Connells Group has adopted e-Signatures from Yoti for its sales and lettings business across a number of brands. This follows a successful...

18 March 2021

From: Breaking News

Why top customer service is more important than ever in 2021

Later this year, on October 22, the ESTAS 2021 will take place in London. The glittering ceremony will welcome property professionals...

17 March 2021

From: Features

Property Jobs Today - who’s going where this spring?

If it’s Monday, it’s jobs news day on EAT - welcome to the latest update. Want to be featured in our next...

15 March 2021

From: Breaking News

Rightmove pledges to keep data access restriction under review

Rightmove has promised to keep its restrictions on access to Rightmove Plus under review - and says it’s aiming to help...

12 March 2021

From: Breaking News

Agents' fury at Rightmove restrictions imposed without warning

Agents are up in arms at a Rightmove restriction temporarily preventing access to parts of its listing back-end.  Agents received an email...

11 March 2021

From: Breaking News

40 Year Fixed Rate Mortgage: the future of house buying?

A broker has launched the UK’s longest-ever fixed rate mortgage, with no early repayment charge or exit fees - the first product...

11 March 2021

From: Breaking News

Managing high enquiry volumes and making hay while the sun shines

The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...

10 March 2021

From: Features

Call My Agent! Celebrities find it’s not so easy to sell and buy homes…

One of the biggest TV hits of lockdown has been the Netflix show Call My Agent! It’s a surprise success, perhaps, because...

06 March 2021

From: Features

eBay and Amazon use omnichannel marketing - why don’t you?

As a property agent, fancy marketing terminology such as ‘omnichannel’ might not hold too much interest for you right now. We’re in...

06 March 2021

From: Features

Going Green - one of UK's biggest agency groups to use recycled boards

Leaders Romans Group is to use only fully recycled material to create its sales and lettings boards across all of its...

05 March 2021

From: Breaking News

In Conversation – Data Sharing with LonRes chief Anthony Payne

In this week’s In Conversation Today, I speak with Anthony Payne, Managing Director and co-founder of LonRes, a data and network...

04 March 2021

From: Breaking News

Property portals – how is the latest tech improving ROI for agents?

When I joined Zoopla, I took the same approach that I always take whenever I enter a new sector: I was...

03 March 2021

From: Features

Slow conveyancers should suffer financial penalties, says PropTech man

The head of a PropTech platform wants financial penalties on conveyancers if transactions miss deadlines. “The only way to accelerate the current...

03 March 2021

From: Breaking News

Top PropTech provider snapped up by parent firm of The Guild and F&C

epropservices, parent company of The Guild of Property Professionals and Fine & Country, has acquired estate agency website supplier Starberry. The firm is...

03 March 2021

From: Breaking News

Foxtons buys major rival agency - both continue as separate brands

It's been confirmed that Foxtons has bought rival London-focussed agency Douglas & Gordon. In a trading statement this morning Foxtons tells its...

02 March 2021

From: Breaking News

Rightmove reveals how much money it makes from agents

Rightmove has revealed its figures for the full year 2020 - down in terms of profit and revenue because of the impact...

26 February 2021

From: Breaking News

Boomin blasts Rightmove as bleak, broken and bloated

An open letter from Boomin chief executive Michael Bruce shows how fierce the competition is going to be in the portal field...

26 February 2021

From: Breaking News

Controversial Modern Method of Auction wins £80k for Zoopla agents

Zoopla says it has so far delivered almost £80,000 in agent fees through its access to the Modern Method of Auction. MMA...

24 February 2021

From: Breaking News

OnTheMarket to boost investment in new products

OnTheMarket says it’s going to increase investment in new products and services, and invest further in ‘internal website development resources’. In a...

23 February 2021

From: Breaking News

Portal hits record number of users since start of 2021

OneDome says it’s seen a surge in consumer activity in 2021, culminating in its two websites growing to a combined visitor...

22 February 2021

From: Breaking News

How to ensure your letting business remains compliant

Being a letting agent today means keeping up to date with the long list of rules and regulations governing how a...

20 February 2021

From: Features

Revealed - Key challenges to agency businesses in 2021

Fixflo’s webinar on February 9 saw an industry panel debate 2021’s threats and opportunities for letting agents. The panel discussed a range...

20 February 2021

From: Features

How is the property market coping with the third lockdown?

We’re now well into the third national lockdown and as the nation’s thoughts start to focus on how and when we’ll...

20 February 2021

From: Features

Revealed - the most commonly misunderstood deposit protection terms

Knowing adjudication terms and phrases can make all the difference in a deposit dispute. The DPS has been helping landlords and letting...

17 February 2021

From: Features

Who’s trusted more - Rightmove, Zoopla or OnTheMarket?

A survey of portal usage shows a low level of trust and customer satisfaction from agents, and a majority of agencies saying they...

17 February 2021

From: Breaking News

Reservation Agreement firm sponsors Agency categories at ESTAS

Reservation Agreement specialist Gazeal is to sponsor the Estate Agent categories at The ESTAS later this year. Gazeal chief executive Bryan Mansell...

17 February 2021

From: Breaking News

Ex-footballer and BBC pundit launches new estate agency

Former Reading player and manager Mick Gooding has launched a new estate agency in the town. Gooding - a pundit at his...

16 February 2021

From: Breaking News

Countrywide Deal Done - Shareholders back Connells offer

Countrywide shareholders have overwhelmingly backed the offer by Connells to buy the company. At a special virtual AGM today 99.58 per cent...

15 February 2021

From: Breaking News

Rightmove courts controversy with Modern Method of Auction link

Rightmove is the latest portal to forge a link with the controversial Modern Method of Auction service being offered to agents. A...

15 February 2021

From: Breaking News

Property Natter - ‘I work for myself, not by myself’ – a self-employed agent’s tale

In this week's Natter, I focus on the inspiring story of Clare Hughes, who has bounced back in the last 12 months...

13 February 2021

From: Features

Reservation Agreements will win instructions for agents, says supplier

Agents should put as much emphasis on ensuring a house move actually happens as on winning the instruction to begin with,...

12 February 2021

From: Breaking News

Your Move owner building up financial services empire

LSL, owner of Reeds Rains and Your Move, is boosting its financial services sector through a £2.4m acquisition. It’s snapped up Mortgage...

12 February 2021

From: Breaking News

Why 2021 is set to be 'the year for good broadband' in the rental market

The impact of the Covid-19 pandemic and shifting tenant requirements are reinforcing the need for good broadband in the rental market...

10 February 2021

From: Sponsored Content

Three reasons why you should embrace omnichannel marketing

Let’s address the elephant in the room first - the property sector and how we market properties is changing. Gone are the...

10 February 2021

From: Features

Beware: Scams galore in Quick Buy property sector - claim

Scams are rife in the quick house buying sector with many companies seeking to take advantage of sellers in desperate situations. That’s...

09 February 2021

From: Breaking News

New property redress initiative launched, chaired by Tory MP

A new body which says it will “champion better outcomes for buyers” is described as independent but is to be chaired...

09 February 2021

From: Breaking News

ESTAS 2021 confirms autumn date for Awards and Forum

The biggest awards in the residential property sector, The ESTAS, has confirmed an autumn date for its main 2021 event.  Traditionally the...

09 February 2021

From: Breaking News

‘Very few new portals can seriously compete with us’ - claim

This time out, I’m in conversation with one of the big three established portals. Since it was founded in 2007, Zoopla...

04 February 2021

From: Breaking News

Customer Data Breach: Foxtons at centre of newspaper allegations

A newspaper claims that thousands of customers’ financial details held by Foxtons Group are being freely accessed on the so-called dark...

03 February 2021

From: Breaking News

Connells and Countrywide to be test-bed for Zoopla innovations

Connells Group, now on the threshold of taking the ailing Countrywide empire under its wings, has signed a five year partnership...

01 February 2021

From: Breaking News

Agency closes office after staff contract Coronavirus

Members of staff at an estate agency branch in the Midlands tested positive for Coronavirus in consecutive weeks, triggering a temporary...

29 January 2021

From: Breaking News

Graeme Edwards, General Manager at Ravensworth

Who are you and what does it say on your business card? I am the General Manager of Ravensworth, which is what...

28 January 2021

From: 60 Second Interview

Zoopla reveals multi-million-pound revolutionary changes

Zoopla has revealed a multi-million-pound programme of future developments which have taken 18 months to finalise. Chief executive Charlie Bryant has told...

28 January 2021

From: Breaking News

Better communication will be key for agents now and in the future

There is little doubt that the last year was one which none of us will easily forget both personally and professionally....

27 January 2021

From: Features

What can estate agents learn from retailers?

If your house is anything like mine, the postman has a path beaten to your door over the last nine months. In...

23 January 2021

From: Features

PropTech: Challenger portal says it’s now fourth largest

Free-to-list portal One Dome has launched a dedicated New Homes section - in line with the longer-established paid-for portals - and...

22 January 2021

From: Breaking News

Agents Do Charity - we’re back in business with a vengeance…

The New Year lull is well and truly over and this week’s Agents Do Charity show fundraising is back in business despite...

22 January 2021

From: Breaking News

Purplebricks wins award for the quality of customer reviews

Purplebricks - which for some years has been the focus of controversies over reviews - has been given a prestigious award...

21 January 2021

From: Breaking News

Agent closes branches and demands stricter Coronavirus controls

An estate agent has shut both branches of his business for safety reasons and wants tighter Coronavirus restrictions on the industry.  ITV...

20 January 2021

From: Breaking News

Work-from-home agency aims at national roll-out with industry novices

A firm calling itself the UK’s first 24/7 home-based agency says it wants to roll out nationally with a network of franchisees...

19 January 2021

From: Breaking News

Digital ID scheme for buyers and sellers wins government support

A PropTech company has won a grant for a project to improve ID verification in the buying and selling process, via...

19 January 2021

From: Breaking News

Pipeline surge not enough to stop Your Move/Reeds Rains revenue drop

Revenues for LSL Property Services - owner of Your Move and Reeds Rains - dropped last year by 15 per cent. Although...

18 January 2021

From: Breaking News

PropTech provider claims “most comprehensive report” on any property

A PropTech firm claims its new interactive property reports are “the most comprehensive on any UK property” and reduce the need...

18 January 2021

From: Breaking News

Could autonomous transportation affect the property market?

In the not-too-distant future, it will be possible to order a driverless car to collect you and then drive you to...

13 January 2021

From: Features

PropTech Today: Five sessions from RE:Connect you need to watch

The ‘future of residential’ is a huge term to contend with but one that was addressed last week through our RE:Connect...

13 January 2021

From: Breaking News

Land Registry extends requisition deadline to up to 60 days

HM Land Registry is extending the time its customers have to respond to requests for information to up to 40 days...

13 January 2021

From: Breaking News

Boomin signs up another 15 independents ahead of delayed launch

Boomin has announced another 15 independents as members of the site, which is expected to launch in the near future. “The latest...

11 January 2021

From: Breaking News

The PropTech revolution is re-invigorating the rental market

There’s no doubt that the property market underwent a tumultuous year in 2020, where efficiency was required more than ever. Since the...

09 January 2021

From: Features

Boomin's Michael Bruce reveals portal's aims - and the lessons of Purplebricks

To kick off 2021, we have a Q&A with one of the most high-profile – and, it has to be said,...

07 January 2021

From: Breaking News

How can we improve property matchmaking beyond the online portals?

Over the last 20 years, the growth of online property portals – including Zoopla, Rightmove and PrimeLocation – has transformed the...

06 January 2021

From: PropTech & Innovation

Countrywide’s former management slammed by industry veteran

Countrywide’s former management seriously damaged the company’s share value and status by adopting a flawed business plan - and then executing...

06 January 2021

From: Breaking News

Connells buys Countrywide - deal to be completed in New Year

In a dramatic New Year’s Eve statement on the London Stock Exchange, Countrywide has agreed the terms of a recommended offer...

31 December 2020

From: Breaking News

Tier 4 Reminder: All agents can continue working under these restrictions

Many agents have been operating under Tier 4 Coronavirus restrictions for some days, but today sees another 20 million residents in...

31 December 2020

From: Breaking News

Introducing NurturingAI - PropTech to identify customers and preferences

Free to list portal Residential People is launching a new cloud-based platform which it says will help agents use Amazon-style technology...

23 December 2020

From: Breaking News

Just a few days left to sign up to ESTAS Awards 2021

Entrants for the 2021 ESTAS Customer Service Awards have only until December 31 to sign up. Founder Simon Brown says: “The bounce...

22 December 2020

From: Breaking News

Banking barriers for start-ups and how to overcome them

Start-up letting agents looking to enter the market are finding it increasingly difficult to set up in business as banks point...

19 December 2020

From: Features

Zoopla launches marketing onslaught and urges branches to stay open

A 10 week marketing campaign is being launched by Zoopla - and the portal urges agents to stay open as much...

18 December 2020

From: Breaking News

Boomin signs another two agencies - more to be named soon

The Bruce brothers’ portal Boomin has signed two high profile regional agencies from the north of England. Manning Stainton and Farrell Heyworth...

18 December 2020

From: Breaking News

Top pandemic tips for estate agents

Described on this site as a ‘powerful disruptor’ in March 2020, few would deny that the COVID-19 pandemic has impacted on...

16 December 2020

From: Sponsored Content

Yes Purplebricks - but how many homes do you actually SELL?

Mystery still surrounds the number of homes actually sold by Purplebricks, despite upbeat statements regarding the number of instructions it wins. The...

16 December 2020

From: Breaking News

OnTheMarket revamp under highly-paid new chief executive

OnTheMarket is to undergo a revamp under its new chief executive, former Foxtons agent Jason Tebb - who has been given...

15 December 2020

From: Breaking News

How can letting agents reduce deposit disputes?

Deposit disputes can be time-consuming and difficult for all parties involved whether it be a letting agent, landlord, or tenant. Although at...

09 December 2020

From: Features

PropTech News: trio of new products and partnerships

A series of PropTech announcements over recent days suggest the sector is still buoyant with innovation. Firstly it’s been revealed that agents...

09 December 2020

From: Breaking News

Richard Price, Managing Director at Dezrez

Who are you? Hi, I’m Richard Price, Managing Director at Dezrez. Who are Dezrez and what EACRM do you provide? At Dezrez we’re on...

08 December 2020

From: 60 Second Interview

Agents ‘are good at pretending they’re qualified’ says agency CEO

A London estate agency chief executive says agents "have become good at pretending that they are qualified and regulated when the...

08 December 2020

From: Breaking News

Connells makes increased offer for Countrywide

Connells has this morning made a dramatic improvement in its bid to takeover Countrywide. It has increased its cash offer from 250p...

07 December 2020

From: Breaking News

PropTech: Boomin reveals first CRM integration

Software provider Dezrez has entered into an integration partnership with Boomin - the fledgling portal’s first PropTech deal.  The agreement ensures that...

07 December 2020

From: Breaking News

Property Natter: the backbone of our industry – charity, Cornwall and family!

Welcome to part three of our ongoing series on local independent agents, as we seek to give this all-important part of...

05 December 2020

From: Features

What should agents look for in a software provider in 2021?

If this year has taught us anything, it's that estate agents need their software provider and specifically their CRM, to help...

05 December 2020

From: Features

Giraffe360 invests £3.5m in ‘camera-as-a-subscription’ service for agents 

Here at Giraffe360, the PropTech startup, we have raised a £3.5 million funding round to further accelerate our product development and...

05 December 2020

From: Features

Another 300+ branches list on Boomin as it signs major agency

Belvoir has become the latest major agency group to sign up to Boomin as a founder agent.  The properties of all four...

03 December 2020

From: Breaking News

Baileys, Prosecco and a Tree - it can only be your Christmas videos

Hello and welcome to the latest of our parade of estate agency videos and photographs to mark Christmas 2020. It may be a...

03 December 2020

From: Breaking News

Michael Bruce bats away accusation of “bullying tactics”

Purplebricks founder Michael Bruce has batted away a stinging attack on him made by allAgents, a review website. allAgents has set up...

02 December 2020

From: Breaking News

Boomin wants founder agents on boards leading the portal

Upcoming portal Boomin has written to its founder agents inviting one of them to take up a seat on the main...

02 December 2020

From: Breaking News

Referral Fees - agents should disclose them up-front insists Ombudsman

The Property Ombudsman has joined calls for greater disclosure of referral fees by agents.  The issue has become a hot topic in...

30 November 2020

From: Breaking News

PRS regulation - could more authorities follow the lead of Westminster?

Back in September, Westminster Council launched a new strategy to help 'protect tenants' and 'ensure they live in good-quality and well-managed...

28 November 2020

From: Features

Why agents were in a stronger position to deal with Lockdown 2.0

As what now seems like a common occurrence everything has changed again since I last sat down to write about the...

28 November 2020

From: Features

Boomin wins backing of ‘anti-Purplebricks’ industry guru

One of the highest profile figures in the agency industry - and a past critic of Purplebricks - has come out as a vociferous...

27 November 2020

From: Breaking News

Boomin now claims 40% of the top 100 UK agencies

The soon-to-launch Boomin portal has signed up a national firm and now claims to have recruited 40 per cent of the...

25 November 2020

From: Breaking News

PropTech link-up aims to speed up transaction times

Two prominent suppliers have teamed up to offer customers instant visibility of chain lengths, details of agents connected to properties being...

24 November 2020

From: Breaking News

Countrywide brand unveils “transformational” new image

One of Countrywide’s two up-market brands, Hamptons International, has unveiled a new look which it describes as part of “a transformational...

23 November 2020

From: Breaking News

Reapit names IT supremo as its new chief executive

Reapit has named Mark Armstrong as the new chief executive officer, the post occupied by the high profile and popular Gary...

20 November 2020

From: Breaking News

How the shift to digital can improve your client experience

It’s no secret that the recent pandemic has forced more businesses to operate remotely, but the shift for estate agents has...

18 November 2020

From: Features

Conveyancers outperform agents for recent customer service say ESTAS

The customer service performance of conveyancers has improved in recent months according to the ESTAS review platform.  The long-standing and sometimes-heated debate...

18 November 2020

From: Breaking News

A rare shining light: property must be protected and allowed to flourish

Watching the government’s surprise press conference a couple of weekends ago the message was clear; we were heading into a gruelling...

14 November 2020

From: Features

Covid-19 and the potential impact on the buy-to-let market

Property is considered to be a safe investment. The buy-to-let market is booming, fuelled by a generation unable to get on...

13 November 2020

From: Sponsored Content

The importance of data from an agent’s perspective

Many agents are brilliant at giving a personal touch and are professional in the way they treat customers, but I would...

11 November 2020

From: Features

Date revealed for largest-ever combined ESTAS 2021 Awards

The 2021 ESTAS Customer Service Awards are to be held on Friday June 11. For the first time the awards will host...

09 November 2020

From: Breaking News

Four revenue generation tips for letting agents

What are the best ways for a letting agency to generate additional revenue and stay ahead of the competition? Management fees are...

07 November 2020

From: Features

Is Boris letting down the poor? Agency in rare criticism of government

High end agents usually keep their powder dry when it comes to party politics, to avoid upsetting customers. However Knight Frank has...

05 November 2020

From: Breaking News

The small things agents can do to reduce consumer stress

Purplebricks recently launched a meditation service to help buyers and sellers manage stress. You might disagree with the idea, but moving...

04 November 2020

From: Features

Agency stung by lockdown criticism reveals policy for next four weeks

An agency in London which was stung by fierce criticism in the spring lockdown has announced its policy for branch activity...

03 November 2020

From: Breaking News

Boomin portal reveals how agents will be charged for listings

Boomin is to levy a traditional monthly fee for estate and letting agents listing on the site, in line with other...

03 November 2020

From: Breaking News

Boomin reveals 'lifetime revenue' potential for agents

Advanced information released today about Boomin suggests it will seek a much closer relationship with agents than existing portals, with lifetime...

02 November 2020

From: Breaking News

Boost for Foxtons as sales improve - but revenue still down on 2019

A trading statement from Foxtons this morning provides a rare piece of good news for the troubled London agency. It says business...

29 October 2020

From: Breaking News

Quick Read Top Tips  - 5 best practices for all businesses

Here is a quick read focusing on 5 things you can check your business is doing while on your tea break....

27 October 2020

From: Marketing & Social Media

How to Reach More Landlords Part 2 - Using Innovative ‘Feet Up’ Campaign to Win Business

Independent agent uses innovative ‘feet up’ campaign to win business. An independent letting agency has invited landlords to put their ‘feet up’...

27 October 2020

From: Marketing & Social Media

Top 5 tips for successful estate agent social media management

It’s a given these days that your business needs to be on social media. Consumers spend a large portion of their...

27 October 2020

From: Marketing & Social Media

Boomin’s Backers: national and regional agencies are new founder members

Yet-to-launch portal Boomin has secured the support of 10 more estate agencies, one of them the national chain Humberts. In its third...

27 October 2020

From: Breaking News

Many Countrywide branches now shut permanently

Estate Agent Today can reveal that a string of Countrywide offices across the country have been closed in recent weeks - but...

26 October 2020

From: Breaking News

Property Natter: why diversification is the spice of life for agents

The property market has bounced back with all of the expected resilience and flexibility that is its hallmark since it reopened...

24 October 2020

From: Features

Six ways innovation is transforming the lettings sector

Tenant enquiries and property viewings unsurprisingly slowed this spring, due to the necessary government restrictions brought in to manage the pandemic....

24 October 2020

From: Features

Top tips - how can agents provide a 24/7 remote service?

The Covid-19 pandemic has impacted the way every industry operates and the property sector is no exception. Following an enforced seven-week...

23 October 2020

From: Sponsored Content

Countrywide gets £90m lifeline and top management clear-out

The troubled Countrywide group has announced a £90m investment by Alchemy Partners, a private equity company that specialises in investing in...

22 October 2020

From: Breaking News

Tax expert claims buyers of homes-with-annexes may pay excess SDLT

A tax expert says his research suggests some buyers of homes with annexes may have paid too much stamp duty on...

22 October 2020

From: Breaking News

Revealed - the ‘so what’ of software integration

Integration, collaboration and connected platforms – some great buzzwords, but what do they actually mean and do they really help agents? One...

21 October 2020

From: Features

Lockdown Plea: Let agents work in offices, not at home

One of the industry's senior agency leaders says it would be a mistake for agents to be stopped from working in...

21 October 2020

From: Breaking News

Boomin names another 10 founding member independent agencies

Boomin, the still-to-launch portal created by the founders of Purplebricks, has named another 10 founding member agencies. Like the initial 10 they...

21 October 2020

From: Breaking News

Over 700 agency branches fail to reopen after spring lockdown

Some 713 estate agency branches have failed to reopen following the spring lockdown according to a business consultancy. TwentyCi says that is the...

20 October 2020

From: Breaking News

Foxtons data breach but “no sensitive data compromised”

Foxtons is alleged by a newspaper to have suffered a malware attack and data breach which closed its MyFoxtons client website. The...

19 October 2020

From: Breaking News

Why we’re backin’ Boomin - top agents speak out for new portal

The senior management from four of the agencies announced as founding members of Boomin have spoken out in favour of the...

19 October 2020

From: Breaking News

Howzat! Online agency’s latest agents are professional cricketers

The latest agency recruits for online firm easyProperty are batting for the company in more ways than one - they are...

15 October 2020

From: Breaking News

Marketing shift for OnTheMarket towards more social media

OnTheMarket’s acting chief executive says the portal will embrace more social media and innovative marketing strategies in the coming period. Yesterday the...

14 October 2020

From: Breaking News

Property Natter – five ways to enable your agency to thrive this winter

The only certainty at the moment is ongoing uncertainty. It’s something we’ve got used to in 2020, but it’s still not...

10 October 2020

From: Features

Referral fee transparency shows why panel management is outdated

The latest review by the National Trading Standards Estate and Letting Agency Team into referral fees places the outdated practice of...

10 October 2020

From: Features

Single view of the chain - what does it mean for agents?

In early September, mio achieved an industry first with the release of the mio chain view API. Now, all the parties...

10 October 2020

From: Features

Latest online agent has 30 years work experience - but not in agency

A former healthcare executive is the latest convert to become an online agent with easyProperty, the company has announced. Richard Ayres has...

06 October 2020

From: Breaking News

Reveal referral fees now and don’t wait for law change, says NAEA

The National Association of Estate Agents has thrown its weight behind the recommendation of Trading Standards that agents must by law be...

05 October 2020

From: Breaking News

Agents MUST disclose referral fees, Trading Standards tells government

Customers must be told about third party referral fees when buying or selling a home says the National Trading Standards Estate...

02 October 2020

From: Breaking News

Covid employment advice service set up by Propertymark

Propertymark has teamed up with an employment and health and safety specialist to establish a service for member agents with Coronavirus-related...

02 October 2020

From: Breaking News

Here's how mio can help agents comply with RoPA framework

As the review of the recommendations of the Regulation of Property Agents Working Group continues, Emily Hawthorne, mio Account Manager and...

01 October 2020

From: Sponsored Content

Major regional agency unveils pioneering ‘super hub’ structure

One of the country’s major regional agencies has unveiled a ‘super hub’ structure which began life as a lockdown measure but...

29 September 2020

From: Breaking News

Safety in agents’ offices: understanding the law on whistleblowing

The Health and Safety Executive (HSE) has encouraged people to complain if they are unhappy about working conditions and thousands of complaints...

26 September 2020

From: Features

Commercial office space of the future

With no clear end in sight and conflicting Government advice as to whether we should work from home or go to...

24 September 2020

From: Sponsored Content

Portal promotes “free money” referral fees despite industry probe

One of the many new portals recently launched has made a pitch for agents to join because of its referral fees...

24 September 2020

From: Breaking News

Confirmed: Agents WILL have to wear masks in branch offices

Prime Minister Boris Johnson has announced that all retail staff will be obliged to wear masks when working - and it's now...

22 September 2020

From: Breaking News

Another agency group returns to Zoopla as portal celebrates growth

Another regional agency group has returned to Zoopla, attributing the move to the portal's “receptive audiences” amongst the house buying and renting...

21 September 2020

From: Breaking News

Tips for growing your management portfolio in uncertain times

Despite the recent effects of the Covid-19 pandemic, there is still much opportunity in the market for letting agents to grow...

19 September 2020

From: Features

Safety first: five-step risk assessment for agents’ offices

With the high street open again, and the Chancellor’s temporary stamp duty holiday helping to stimulate the market, estate and letting...

19 September 2020

From: Features

Effective signage is key to rebuilding customer confidence in the market

When it comes to the future of the property market in the wake of Covid-19, there are two main schools of...

19 September 2020

From: Features

Three ways estate agents can create a virtual tour

Across the UK and Europe, lockdown measures are changing and the markets are kicking back into life as we grow accustomed...

16 September 2020

From: Features

Property Jobs Today - the latest ins, outs, and moving abouts…

Hello and welcome to the new working week. Here’s the latest information on key hires across our industry: if you have similar...

14 September 2020

From: Breaking News

Agency networks to compete against each other for first time

A new customer service award category at The ESTAS will see agency networks competing against each other for the first time.  Networks...

14 September 2020

From: Breaking News

High-end agency launches auctions to hedge bets in uncertain market

Knight Frank has launched an auction business to give vendors a wider range of sale options as market uncertainty remains because...

10 September 2020

From: Breaking News

PropTech Today: Is there any such thing as a portal war?

For a mixture of reasons, I now only write this column every two weeks. At first, I missed the weekly consideration...

09 September 2020

From: Breaking News

Coup for ESTAS as major agency group signs up to review platform

The ESTAS, which is fast establishing itself as a review platform as well as an awards network, has signed up the...

09 September 2020

From: Breaking News

Zoopla tells agents - we're free until January if you commit long-term

The battle between portals is hotting up again with Zoopla repeating its offer of free listings until January for agents committing...

02 September 2020

From: Breaking News

OnTheMarket’s financial advisers talk up company and new CEO

Two City consultancies instructed by OnTheMarket have talked up the company’s fortunes after the appointment of its new chief executive.  Shore Capital, which in...

02 September 2020

From: Breaking News

Stewart McRae, Sales Director at CoreLogic UK

Who are you and what does it say on your business card? Stewart McRae, Sales Director at CoreLogic UK What is ‘company name’...

01 September 2020

From: 60 Second Interview

Estate agents’ network links with part exchange operator

The agency affiliation group Relocation Agent Network is linking with HBB Solutions, a part exchange and ‘guaranteed purchase’ operator.  HBB says a...

01 September 2020

From: Breaking News

Secret portal from Purplebricks founders wins praise from Rightmove critics

The Say No To Rightmove campaign has given a thumbs up to the new Boomin listings service created by the brothers...

27 August 2020

From: Breaking News

New PropTech reviews site aims to be agents’ go-to service

A new website aims to be the go-to service for agents who want reviews to help them assess the usefulness of...

25 August 2020

From: Breaking News

Major Countrywide shareholder demands “bold action to save company

One of Countrywide’s biggest shareholders has written a second letter to the company to demand bold action to save the agency...

19 August 2020

From: Breaking News

Online agency sells ‘fall-through insurance’ after 100 deals collapse

An online agency says it’s offering its customers a kind of ‘fall-through insurance’ after over 100 deals collapsed between mid-March and...

19 August 2020

From: Breaking News

Revealed: What today's renters want, need and expect

Life as we know it has changed – for everybody – and what tenants want, need and expect in this post-pandemic...

15 August 2020

From: Features

Zoopla’s new TV ad - portal wants to know what agents think

Zoopla says it wants to know what agents think of its new TV advert which airs from tomorrow but can be...

14 August 2020

From: Breaking News

Land Registry unveils latest digital upgrade for agents and others

HM Land Registry customers - including agents and conveyancers - can now manage all of their applications and correspondence including notices,...

14 August 2020

From: Breaking News

The agency that stood by its staff even as profits tumbled

Connells Group has announced its trading statement for the first half of 2020 - and its support for its staff is...

12 August 2020

From: Breaking News

Agents must check where customers holidayed - compliance guru

Agents should check where buyers and sellers have been on holiday as part of their approach to safety during the Coronavirus...

12 August 2020

From: Breaking News

ESTAS strengthens reviews link with Guild of Property Professionals

Reviews and awards platform ESTAS has announced that it’s now the preferred partner of the Guild of Property Professionals.  “Over the past...

11 August 2020

From: Breaking News

Rightmove has nothing to fear but Rightmove itself

It must have been a close thing on Friday as to whose faces were looking the most glum - those at...

08 August 2020

From: Features

Agents stay loyal to Rightmove but it suffers revenue and profits dive

Almost all estate agents are still saying Yes to Rightmove, according to figures produced by the portal this morning. Membership numbers for...

07 August 2020

From: Breaking News

Purplebricks delays changes to fees structure until the autumn

    Purplebricks says changes to its fees structure - possibly becoming less reliant on controversial upfront charges - has been delayed until...

03 August 2020

From: Breaking News

Sales progression – who should be doing it?

“Many hands make light work” – Does John Heywood’s old English proverb from the 1300s apply to modern approaches on how...

01 August 2020

From: Features

Face Coverings in Branches - agents given new guidance

New guidance on face coverings for agents working in branches, and for those dealing directly with visitors, was issued last evening. A statement...

24 July 2020

From: Breaking News

New Purplebricks fees structure likely to be revealed next month

It is widely expected that Purplebricks will shortly reveal the result of an experiment with a number of different pricing strategies. The...

23 July 2020

From: Breaking News

Celebrating the different side of estate agency

Difference should be celebrated. But in our industry it rarely is. I was on the board of a large corporate where...

22 July 2020

From: Features

Purplebricks founders reveal name of new ‘portal’ project

Purplebricks founders Michael and Kenny Bruce have revealed the name of their new property venture.  It’s to be called Boomin. There are still few specific...

22 July 2020

From: Breaking News

Purplebricks: another complaint prompts watchdog to intervene

Purplebricks has changed the wording of an advertisement on its website after a watchdog stepped in following a complaint. According to the...

22 July 2020

From: Breaking News

Leading online agency Housesimple rebrands with immediate effect

The online agency Housesimple has rebranded to become 'Strike' with immediate effect. The news comes as a surprise given the apparent success...

20 July 2020

From: Breaking News

Regulation of Agents: consultation opens on new Code of Conduct

Agents now have a chance to say what they think should be in a new Code of Conduct being discussed following...

20 July 2020

From: Breaking News

Property Natter: what will property conferences and events of the future look like?

Conferences, events and awards dinners are a hugely important part of the property calendar, bringing the great and the good of...

18 July 2020

From: Features

Jon Horton, Product director of sales progression platform, mio

Who are you and what does it say on your business card? Jon Horton, Product director of sales progression platform, mio What does...

17 July 2020

From: 60 Second Interview

What next for Purplebricks after latest international sell-off?

Purplebricks’ sale of its Canadian operation for some £35m begs the question - where can it now recoup some of its losses...

16 July 2020

From: Breaking News

Agents slammed for failing to protect staff and clients in virus crisis

The estate agency industry has been sharply criticised for its record on protecting staff and customers during the Coronavirus crisis. The compliance...

16 July 2020

From: Breaking News

Facemasks: Propertymark hints that agents may have to wear them

More than 24 hours after the government's announcement about the compulsory wearing of facemasks by shoppers in England, and there is...

15 July 2020

From: Breaking News

Will agents and clients have to wear facemasks in branches?

Wearing a face covering in shops and supermarkets is to be made mandatory in England.  Anyone failing to comply with the order...

14 July 2020

From: Breaking News

ESTAS combine agents, conveyancers and mortgage awards in 2021

The ESTAS Group says it will combine its awards events for agents, conveyancers and mortgage brokers in one ceremony in May...

13 July 2020

From: Breaking News

Fall throughs – the impact and the solutions revealed: Part Two

In the second of a series of articles, Emma Vigus, Managing Director of mio, the Estate Agents Sales Progression platform, explores...

11 July 2020

From: Features

Agents give better treatment to buyers with British accents - claim

A new study of British agents suggests that buyers with accents from most of the rest of the world receive less...

08 July 2020

From: Breaking News

Improving pipeline management with mio

Let’s face it sales progression is difficult and frustrating: 1)The process has never been properly joined up - the average chain has...

07 July 2020

From: Sponsored Content

Agency losing over 50 jobs says its brand is “very much alive”

The Andrew Grant regional estate agency brand is “very much alive” despite the firm which bore the name losing 54 jobs...

07 July 2020

From: Breaking News

Top agencies shut branches as industry adapts to 'new normal'

There are various reports of estate agencies closing branches - or not reopening them after lockdown - as they reduce the...

06 July 2020

From: Breaking News

Property Natter – who are the industry’s major trade bodies?

They are the names we hear about often, pushing for this or seeking clarifications on that. They are the representatives of...

04 July 2020

From: Features

Agency closes 23 branches and employs 'Partners' working from home

Haart - one of the brands owned by Spicerhaart, which laid off staff in the first hours of the pandemic -...

03 July 2020

From: Breaking News

The fraud risks facing the property sector as a result of Covid-19

Businesses across all sectors have struggled to adapt to the changes brought about by the Covid-19 pandemic. One group that have bucked...

01 July 2020

From: Features

Purplebricks critic launches “agent-friendly” PropTech platform

A former City analyst best known for his scathing criticisms of Purplebricks has launched a PropTech platform that he describes as...

30 June 2020

From: Breaking News

Over 50 jobs lost as agency collapses into administration

Over 50 jobs have been lost as a result of a Midlands regional estate agency falling into administration. The Shropshire Star reports...

29 June 2020

From: Breaking News

Virus made us abandon branches for hubs, says agency

A regional agency in the east of England says the Coronavirus lockdown working environment has made it rethink its structure -...

29 June 2020

From: Breaking News

Rightmove's new fees cut just kicks can down the road, say campaigners

The Say No To Rightmove campaign says the portal has merely kicked the fees can down the road, deferring a long-term...

25 June 2020

From: Breaking News

Rightmove and OnTheMarket extend cut-price fees deals

Rightmove and OnTheMarket have announced that they are extending their cut-price fees deals, introduced because of Coronavirus. This morning Rightmove says: "We have...

23 June 2020

From: Breaking News

New owners for agency that shut branches and created ‘hub’ structure

Midlands regional chain Andrew Grant, which last year closed some branches as it moved to a ‘hub’ structure, appears to have...

22 June 2020

From: Breaking News

One in six homeowners with mortgages now on payment break

One in six home owners with a mortgage across the UK are now on some form of payment holiday with lenders...

22 June 2020

From: Breaking News

Horses for courses - the rise of the personal agent

The phrase ‘game-changer’ has been hugely overused. But when applied to how Covid-19 is changing the way estate agents will work...

20 June 2020

From: Features

Ex-Countrywide CEO’s high praise for online agency’s success

A former chief executive of Countrywide has issued a string of extravagant claims about the lockdown success of the online agency...

17 June 2020

From: Breaking News

9,000 branches on paying contracts with OnTheMarket, portal says

OnTheMarket says in a trading statement this morning that as of May 31 only some 9,000 branches were on paying contracts...

11 June 2020

From: Breaking News

Virtual Viewings could mean work of five negotiators being done by three

Virtual viewings could transform estate agency so fundamentally that they might mean the work of five negotiators could in future be...

11 June 2020

From: Breaking News

Tune into consumer behaviour to accelerate business recovery

It’s official – the property market is back open for business. Estate agents have started to unfurlough staff and many are...

10 June 2020

From: Features

Property Natter – who are the challenger portals?

The only story that has come remotely close to pushing coronavirus – and its various knock-on effects – off the top...

06 June 2020

From: Features

Downturn’s silver lining: our two cents on the property market

There’s no doubt we’re in a less-than-rosy phase of the property cycle. This, however, is not another doom and gloom piece:...

06 June 2020

From: Features

Desk Shields & Social Distancing Signage from Kremer Signs

Social distancing will be part of our daily routine moving forward for the foreseeable future and if you run an estate...

04 June 2020

From: Sponsored Content

 Rightmove to enhance online viewing features in roll-out to agents

Rightmove has contacted all member agents saying it has enhanced its automated online viewing feature first introduced in April. As part of...

04 June 2020

From: Breaking News

Jeeves! High-end agency will now help buyers find butlers

Knight Frank has merged two of its existing divisions to form a new Private Residence Consultancy team - and the new...

04 June 2020

From: Breaking News

PropTech is the key to dealing with post-lockdown surge

The Covid-19 crisis has forced the UK property industry to rethink the way it operates. With little warning, the pandemic disrupted the...

03 June 2020

From: Features

New sales and rental franchise seeks agents to set up national operation

A senior property lawyer is to set up a franchise agency which he describes as embracing the best of the High...

02 June 2020

From: Breaking News

The property industry needs to prioritise mental health more than ever

Last week was Mental Health Awareness Week, and there is a great deal of positive things to be said about a...

30 May 2020

From: Features

Tom Harrington, Managing Director of PropCert.

Who are you and what does it say on your business card? My name is Tom Harrington and I’m the founder and...

26 May 2020

From: 60 Second Interview

Foxtons sales commissions collapse by 61% during Coronavirus period

New figures released by Foxtons this morning show a collapse in commission income to the agency during the Coronavirus period. Sales commissions...

26 May 2020

From: Breaking News

Mortgage holiday extension - new details released by FCA

The Financial Conduct Authority has published new draft guidance for lenders which will set out options available to their customers in the extended...

26 May 2020

From: Breaking News

20-point risk management protocol introduced by top agent

** This Bank Holiday Monday both Estate Agent Today and Letting Agent Today look at how agencies have modified offices and...

25 May 2020

From: Breaking News

Property Natter - what happened when big lenders had their own estate agencies?

All my recent Natters have been focused on one particular topic, the coronavirus crisis, for obvious reasons. But there has been...

23 May 2020

From: Features

Exclusive: Independent agents' group links with soon-to-launch portal

The fast-growing trade group for independent estate agents has launched a partnership with the soon-to-launch Homesearch portal. Of the various free-to-list portals...

22 May 2020

From: Breaking News

Physical valuations now undertaken by most lenders in England

The Bank of Ireland UK is the latest mortgage lender to resume physical valuations of properties in England, subject of course...

21 May 2020

From: Breaking News

PropTech Today: Settled - people miss the point about failure

I recently read the news about Settled closing its doors. As of 6.29am on Tuesday morning, the article had been read by 8,642...

20 May 2020

From: Breaking News

Countrywide explains softly-softly approach to re-opening branches

Countrywide has refuted claims that none of its branches have so far re-opened for business but has issued an explanation why...

19 May 2020

From: Breaking News

Unsafe to return to work: Most agents are worried, polls show

A series of polls taken by Estate Agent Today suggest substantial numbers of agents remain uncomfortable about returning to trading even...

15 May 2020

From: Breaking News

Online estate agency ceases trading and customers refunded

The online estate agency Settled appears to have ceased trading with its customers refunded. It was launched in 2014 by former Google...

14 May 2020

From: Breaking News

Craig Fenner, a Customer Success Director at Feefo

Who are you? I’m Craig Fenner, a Customer Success Director at Feefo.  I work directly with Feefo’s Enterprise clients to ensure they...

14 May 2020

From: 60 Second Interview

Sales centres reopen next week with deals already beating 2019

House builder Taylor Wimpey says its reopening show homes and sales centres next week, but for pre-booked appointments only. In a message...

14 May 2020

From: Breaking News

The two most expensive mistakes the property sector is making right now

The fallout from Covid-19 has hit everyone hard. With breaking news today that agents are able to look at how to...

13 May 2020

From: Features

Conveyancers and removers join agents on ‘Back To Work Day’

It’s back to work today for England’s estate agents and the housing market - but it’s the start of a new...

13 May 2020

From: Breaking News

Back-To-Work guidance for agents expected this week

The chief executive of NAEA Propertymark says he expects specific government guidance later this week for estate agents to return to...

12 May 2020

From: Breaking News

Mortgage holidays could be extended to up to a year

The Financial Conduct Authority is reported to be considering offering homeowners up to 12 month’s mortgage holidays. Currently 1.2m mortgage payment holidays...

12 May 2020

From: Breaking News

First details emerge of how businesses will reopen after lockdown

First details of the government’s programme to allow businesses to reopen have begun to emerge - with little comfort for estate...

11 May 2020

From: Breaking News

Fury over Rightmove’s post-lockdown advertising bonanza

There’s been an explosion of anger about Rightmove’s pledge to undertake its biggest-ever marketing campaign - while at the same time...

11 May 2020

From: Breaking News

Property Natter - what will agent offices look like post-lockdown?

There has been much speculation about when agents will be allowed back to work, and what the new office working environment...

09 May 2020

From: Features

The inside track on lockdown from agency’s interiors experts

Fine & Country is one of those clever agencies employing interior designers to help stage properties, making them look their best...

08 May 2020

From: Breaking News

Rightmove launching biggest-ever marketing campaign - no news on fees

Rightmove says it’s to launch its biggest ever national marketing campaign in a bid to kick-start the market once lockdown eases. The...

07 May 2020

From: Breaking News

PropTech Today: 75% of agency branches will close within five years

“A lot of people have learned that they can work at home, or that there’s other methods of conducting their business......

06 May 2020

From: Breaking News

Virtual Viewings here to stay even after lockdown - PropTech chief

Virtual viewings are here to stay and will continue long after lockdown eases according to the head of a PropTech group. Babek...

05 May 2020

From: Breaking News

Keeping leads engaged is subject of first Zoopla Skills Session

Zoopla is launching a series of Skills Sessions to support agents through the Coronavirus crisis.  The sessions are free to join and...

05 May 2020

From: Breaking News

Countrywide pleads to government to allow agents to return to work

Countrywide has added its weight to the campaign asking the government to allow agents to get back to work - and...

04 May 2020

From: Breaking News

Sales progression: We need to talk about speed

Buying and selling a house is often referenced as being one of the most stressful life experiences that we can go...

02 May 2020

From: Features

Business Interruption Insurance Scandal: class actions begin to form

The scandal over Business Interruption Insurance policies is hotting up, with class actions being discussed against insurance firms and the Financial Conduct Authority announcing...

01 May 2020

From: Breaking News

Social distancing signs for agents through quick-off-the-mark supplier

The Kremer Signs company has unveiled a package of products for agents to use in the new era of social distancing.  These...

01 May 2020

From: Breaking News

Agency goes hybrid during lockdown by joining online network

The online agency network love2move has won a new agency client despite the Coronavirus lockdown. Pinkerton - which covers the North Down,...

01 May 2020

From: Breaking News

Independent agents’ group and awards platform reveal new partnership

The Federation of Independent Agents and the ESTAS review and awards platform have formed what they call “a key partnership.” The FIA...

01 May 2020

From: Breaking News

Countrywide senior staff have pay cut as 78% of workforce furloughed

Countrywide’s senior staff earning over £45,000 per year have had their pay cut by a fifth while some 78 per cent...

30 April 2020

From: Breaking News

Plan revealed for agents to work safely when lockdown relaxes

A six-point guide is to be issued today to agents reopening offices when the government gives the go ahead, possibly in...

28 April 2020

From: Breaking News

Property Jobs Today - key appointments made during lockdown

Hello and welcome to Property Jobs Today - our first for some weeks as the coverage has previously been dominated by...

27 April 2020

From: Breaking News

Property Natter: a week in the life of…agents in lockdown!

Lockdown measures are still in place for another two weeks, at least, with the possibility of them being extended beyond that....

25 April 2020

From: Features

Agents Beware: higher insurance premiums likely despite row over losses

The company at the centre of a controversy over estate agents’ business interruption insurance says its core package does NOT cover...

23 April 2020

From: Breaking News

40 to 50 calls a day still coming in to The Property Ombudsman

The Property Ombudsman’s office is still receiving 40 to 50 calls a day from the public, even though most transactions with...

23 April 2020

From: Breaking News

Major agency enhances online offer - and even includes games for the kids

Hunters has expanded its online offering to improve its service to both the sales and lettings sectors - and it’s even...

16 April 2020

From: Breaking News

Searches: councils slammed as dangerous over face-to-face visits

A trade body has reported some council search departments to the government for refusing to provide email details and forcing search...

16 April 2020

From: Breaking News

Almost 60 new branches sign up to ESTAS customer review platform

Three more agencies have signed up to the ESTAS customer review platform. The arrival of Newton Fallowell, Lovelle and Goodchilds - all...

16 April 2020

From: Breaking News

OnTheMarket furloughs over 20% of staff and defers credit arrangements

OnTheMaket has this morning announced a raft of what it calls ‘mitigating measures’ to help it survive the Coronavirus crisis. These include...

15 April 2020

From: Breaking News

One in nine mortgages in the UK enjoying payment holidays

Over 1.2m mortgage payment holidays have been offered by lenders to customers impacted by the Coronavirus crisis - that’s equivalent to...

15 April 2020

From: Breaking News

Selling from home, BTL latest and tenant info - Conquering Corona

Hello - we hope you had as good an Easter as possible in these unusual circumstances, and welcome back to work. Now...

14 April 2020

From: Breaking News

Remote ID verification software demanded by more agents

A PropTech firm is reporting a surge in demand for its remote ID verification software products during the virus lockdown. The software,...

14 April 2020

From: Breaking News

More mortgage lenders easing rules on automated valuations

A leading estate agency says it has observed that some banks previously opposed to accepting remote and desktop valuations have started...

09 April 2020

From: Breaking News

The coronavirus impact - one month in

As the impact of coronavirus unfolds, we are in constant conversations with customers to understand the challenges they’re facing and to...

08 April 2020

From: Features

Zoopla extends ‘three months free’ offer to five: Is this enough for agents?

Zoopla has confirmed that it’s to extend its ‘three months free’ plan to five months of free portal usage for agents...

08 April 2020

From: Breaking News

Franchisees advised on government loan schemes by Winkworth HQ

Individual franchisees operating under the Winkworth banner are receiving what the company calls “comprehensive help” on a range of issues, including...

07 April 2020

From: Breaking News

Agency targeted by scammers leaving fake negative reviews

An estate agency has been targeted by scammers who leave fake reviews if they haven’t been given a pay-off. Minors & Brady...

06 April 2020

From: Breaking News

New EPC assessment guidance issued - Conquering Corona

Hello and here’s the latest daily update to help the industry through these unprecedented times.  If you have any appropriate advice you...

03 April 2020

From: Breaking News

Not Guilty! Countrywide denies claims of unsafe working after lockdown

Countrywide has strongly denied claims made to Estate Agent Today that some people have felt obliged to work at an admin...

02 April 2020

From: Breaking News

Planning for post-lockdown - how to hit the ground running

Over the last two weeks we’ve seen the country come to a standstill and the property market effectively put on ice...

01 April 2020

From: Features

Controversial agency boss slams “misreporting” of lockdown working

The boss of controversial estate agency Dexters has hit out at social media reports and press articles about company staff working...

31 March 2020

From: Breaking News

Top agency to train agents in other activities during virus crisis

LSL Property Services says one of its measures to “rightsize” the organisation during the Coronavirus crisis will be to put agents...

31 March 2020

From: Breaking News

Conquering Corona - portal offer, live events, mental health help

Hello and welcome to the latest edition of Conquering Corona, our daily update helping the industry cope with the current crisis. If...

31 March 2020

From: Breaking News

Mortgage offers likely to be extended up to three months

Two financial trade bodies say most mortgage providers will give customers who have exchanged contracts the option to extend their mortgage...

30 March 2020

From: Breaking News

Rightmove taking appropriate measures to shore up company

Rightmove has this morning told its shareholders it is “taking appropriate measures” to shore up the company. It gives no indication of...

27 March 2020

From: Breaking News

Housing market could be ‘frozen’ to avoid Coronavirus crash

It’s been reported that the government is talking with banks and building societies about putting the housing market ‘on ice’ during the...

27 March 2020

From: Breaking News

Agents Beware: definitive government guidance on buying and selling

The government has at last issued extensive advice on home moving and the activities of estate agents during the continuing Coronavirus crisis. This...

27 March 2020

From: Breaking News

Hybrid says it's time to go self-employed and buy a £10k franchise

A hybrid agency says the Coronavirus is a “disrupter and game changer” for the industry and is wanting agents keen to...

27 March 2020

From: Breaking News

More guidance and advice to the agency industry - Conquering Corona

We'd hoped it was good news but in fact it's just good-news-yet-to-come. The Savills office in Wuhan, the epicentre of the Coronavirus crisis in...

26 March 2020

From: Breaking News

First-time buyers shun Shared Ownership for Help to Buy

New research of the buying habits of first-time buyers in the UK we’ve undertaken here at reallymoving.com shows that Shared Ownership...

25 March 2020

From: Features

Removal firms cancel all bookings not already started

Advice to removal companies from their main trade body has put a stop to most transactions not already at a very...

25 March 2020

From: Breaking News

Mortgage Holidays: FCA clears up uncertainties with new guidance

The Financial Conduct Authority has released new guidance which clears up some of the uncertainties surrounding the mortgage holidays announced last...

25 March 2020

From: Breaking News

Spicerhaart under fire for “inhumane” and “disgraceful” sackings

There has been scepticism across the industry as to the motives behind an unspecified number of lay-offs and permanent branch closures...

23 March 2020

From: Breaking News

Top industry figure criticises Spicerhaart sackings and closures

A senior figure in the industry has spoken out against the shock sackings and branch closures announced by Spicerhaart. Jon Cooke, chief...

21 March 2020

From: Breaking News

Rightmove and Zoopla unveil offers for agents

The two major portals have unveiled their discounts and deals for agents facing a dramatic loss of business because of the...

20 March 2020

From: Breaking News

OnTheMarket gives short-term 33% discounts to ‘full price’ agents

OnTheMarket this morning announced what it calls “a payment support initiative” for those agents paying full-price membership. It’s for three months and...

19 March 2020

From: Breaking News

New webinars, contingency plans, trade group info - Conquering Corona

Hello and here’s the next batch of guidance and advice from different sectors of the industry, many from influential trade groups. It’s...

19 March 2020

From: Breaking News

Another Purplebricks refugee moves over to Keller Williams

The former director of customer experience at Purplebricks has been announced as a new partner in a Keller Williams franchise. Sarah Downes,...

19 March 2020

From: Breaking News

Auction houses shut their doors and use PropTech to keep going

Auction houses are the latest part of the residential sector to seek PropTech help to attract business during the Coronavirus crisis. For...

19 March 2020

From: Breaking News

Why negative reviews are the secret to success for agents

We all know how stressful buying a home is, whether it’s your very first step onto the ladder or your final...

18 March 2020

From: Features

Guidance on home working, staff rights, security - Conquering Corona

Good morning and welcome to the industry’s daily update on how we cope with the challenge of social distancing and self-isolation...

18 March 2020

From: Breaking News

Move iQ Pro Coming Soon

Property expert Phil Spencer will soon be sharing his unique insight into Move iQ’s engaged consumer audience alongside advice from other...

16 March 2020

From: Sponsored Content

Viewings hit by the virus? Agents offered unique ‘virtual alternative’

A Spanish housebuilder’s bespoke system to allow prospective buyers to view properties without visiting is being offered to the UK agency...

13 March 2020

From: Breaking News

Online agency reduced to shock tactics criticising High St firms

Nested is the latest online agency to base a marketing campaign around criticism of established estate agents.  In three 30-second TV ads...

12 March 2020

From: Breaking News

Standardise processes across multiple branches in 3 easy steps

Your business may be growing quicker than you could ever imagine which is great when it comes to raising brand awareness....

11 March 2020

From: Features

Coronavirus: mortgage holidays announced by some lenders

There has been broad support and relief amongst property industry players following announcements from several lenders that they would grant mortgage...

11 March 2020

From: Breaking News

Ian Springett sacked by OnTheMarket board with immediate effect

OnTheMarket has announced this morning that it has given notice to its chief executive, Ian Springett, with immediate effect. The troubled portal's...

09 March 2020

From: Breaking News

Property Log Books - PropTech expert wants cross-industry support

The head of a firm that has been creating digital property log books for well over a decade says the house-moving...

06 March 2020

From: Breaking News

Ex-Purplebricks territory owner sets up latest hub for Keller Williams

Keller Williams has announced another new market centre, and this time its operating principal is a former Purplebricks territory owner.  JP Downes...

05 March 2020

From: Breaking News

ESTAS Exclusive - here’s the shortlist for the 2020 awards

The ESTAS today reveals its shortlist for the 2020 Awards which includes the Zoopla Xcellence Award - a special category that celebrates...

04 March 2020

From: Breaking News

Purplebricks banked £18m fees for unsold homes in 2019 - claim

Purplebricks banked more than £18m in fees for thousands of homes it did not sell last year according to this morning’s...

02 March 2020

From: Breaking News

Phil Spencer: Communication is king – how can agents wear the crown?

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...

02 March 2020

From: Breaking News

‘Agents will be a big part of Zoopla’s growth’ - Q&A with Charlie Bryant

More than 18 months on from the acquisition of ZPG for £2.2 billion by Silver Lake Partners, a US private equity...

29 February 2020

From: Features

SUCCESS STORY: How to win at Financial Services

When Wolverhampton estate agency Thomas Harvey opened its doors more than 50 years ago, mortgages weren’t really part of the equation...

28 February 2020

From: Sponsored Content

Rightmove loses agents as latest figures show huge rise in fees and profits

Rightmove has released another stonking set of results - but there are signs that some agents are defecting from the ever-more-expensive...

28 February 2020

From: Breaking News

High profile Savills veteran joins OnTheMarket board

Rupert Sebag-Montefiore has this morning been named as a non-executive director of OnTheMarket. He will also serve as chairman of the portal’s...

27 February 2020

From: Breaking News

The future of renting for property service providers

The property management industry is evolving at a rapid pace, thanks almost entirely to the rise in PropTech. Hundreds, if not thousands...

26 February 2020

From: Features

Agents asked to confess if their firm has been price-fixing

A new call has been issued this morning by the Competition and Markets Authority for estate agents to confess if their...

25 February 2020

From: Breaking News

Big win for Zoopla as large historic family agency lists on portal

Boydens, a seven branch family-owned business that dates back to 1852, has become the latest agency to join Zoopla. It will list...

24 February 2020

From: Breaking News

Agents - please don’t leave a message after the tone

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...

22 February 2020

From: Features

Jed Topping, Business Development Executive for Virgin Media

Who are you? Jed Topping, Business Development Executive for Virgin Media How can sales and letting agents work with Virgin Media to earn extra revenue?...

20 February 2020

From: 60 Second Interview

460 jobs lost in 2019 Your Move/Reeds Rains branch closures

It’s been revealed that the branch closure programme by Your Move and Reeds Rains last year resulted in 460 lost jobs...

20 February 2020

From: Breaking News

Negative equity warning to Help To Buy borrowers

The Financial Conduct Authority has issued a shock warning that mortgage borrowers who purchased properties through the Help To Buy scheme...

19 February 2020

From: Breaking News

Agents Beware: reports of cyberfraud phishing emails

A number of estate agents have recently received phishing emails, fraudulently claiming to be from the main portals and trying to...

17 February 2020

From: Breaking News

Joanne Tattum, Channel Manager of Moneypenny

Who are you and what does it say on your business card? Joanne (Jo) Tattum. Channel Manager - Property What is Moneypenny and...

14 February 2020

From: 60 Second Interview

345 branches join Zoopla in one month as leads and searches soar

Zoopla has published a startling set of statistics to demonstrate what it calls “a record January with significant growth in delivery...

13 February 2020

From: Breaking News

Rightmove tech guru defects to rival free-to-list portal

The head of SEO at Rightmove has defected to a rival portal, Residential People. Farhaad Saleh was responsible for all of Rightmove's...

12 February 2020

From: Breaking News

Major coup for Zoopla as it hires top research guru from agency

One of the country’s leading housing market research experts has been poached from Knight Frank to join Zoopla. Gráinne Gilmore - a...

07 February 2020

From: Breaking News

What are the benefits of traditional online auctions for estate agents?

Property auctions – online or otherwise – can be hugely helpful to sellers, buyers and estate agents. Online auctions, in particular, are...

06 February 2020

From: Sponsored Content

How can agents keep up with the ‘on-demand’ economy?

The ‘on-demand’ economy is reshaping our world. The way we order food, get around, and even access healthcare has changed irreversibly...

05 February 2020

From: Features

PropTech Today: What can 80 conveyancers teach PropTech?

“It appears conveyancers either aren’t too concerned with PropTech right now, or they don’t yet have all the information needed to...

05 February 2020

From: Breaking News

OnTheMarket agents to receive 400,000 shares from tomorrow

OnTheMarket will tomorrow issue over 400,000 shares to agents who have signed new long-term listing agreements with the portal. No details have...

04 February 2020

From: Breaking News

Agency folds after 235 years in business - but why?

Mystery surrounds a historic agency that has ceased trading after 235 years in business - even though its website is still...

31 January 2020

From: Breaking News

Agency denies any responsibility for cyber security breach

Estate agents concerned over security breaches will be closely analysing what happens with a case concerning a London firm’s compromised email...

30 January 2020

From: Breaking News

How to make your customer journey count

Understanding the customer journey plays a huge role in the success of any estate agent. From that very first viewing right through...

29 January 2020

From: Features

Purplebricks is controversial winner of ‘trusted service’ award

Purplebricks has won a ‘trusted service’ award - described as “an independent seal of excellence that recognises businesses for delivering exceptional experiences,...

27 January 2020

From: Breaking News

A fundamental misalignment of interests between agents and portals

Property portals generate revenue from estate agents regardless of the outcome of the transaction. This relationship has resulted in a fundamental...

25 January 2020

From: Features

CMA releases cartel agents’ investigation details

The Competition and Markets Authority has released a 135 page document giving explicit details of its latest agency cartel investigation. This includes...

23 January 2020

From: Breaking News

How digitisation will change conveyancing – for the better

In the field of conveyancing, there’s a new dynamic at play. And that dynamic is customer-driven and customer-focused, using digital technology...

22 January 2020

From: Features

PropTech Today: Mortgage brokers vs robo advisers - who will win?

“Give me 100 leads and I will make five-times more good appointments than any AI you put me up against,” stated...

22 January 2020

From: Breaking News

Agents can capture automated valuation leads even if they quit process

The ValPal Network claims its new product allows agents to gather the maximum amount of information from customers using its automated...

21 January 2020

From: Breaking News

New Hub agency with two fee options is recruiting agents

Another hub-based agency has launched in the capital, following in the footsteps of operations like Harding Green, Orchards and Keller Williams. Mariel...

20 January 2020

From: Breaking News

Property Natter - meet the teenager who is shaking up agency marketing

Following on from the second half of the last decade, the first few weeks of 2020 have been a bit mad...

18 January 2020

From: Features

The six crimes of modern-day call handling

Six common ‘crimes of modern-day call handling’ are blighting UK estate and letting agencies and hampering their growth, reputation and profitability. These...

18 January 2020

From: Features

Fifth Anti-Money Laundering Directive: time to check your compliance

Yesterday (January 10 2020), the Fifth Anti-Money Laundering Directive (5AMLD) became law. It forms part of ongoing international efforts to tackle...

11 January 2020

From: Features

How can agents build an inclusive rental society and trust with tenants?

We are facing a new world in the lettings industry, with the proportion of households in the private rented sector (PRS)...

08 January 2020

From: Features

Emily Hawthorne, mio Account Manager for the South West of England

Who are you and what does it say on your business card? Emily Hawthorne, mio Account Manager for the South West of...

07 January 2020

From: 60 Second Interview

OnTheMarket renews onslaught on Rightmove and quality of leads

OnTheMarket has started 2020 as it ended 2019 - with an attack on Rightmove via an agency which urges others to...

07 January 2020

From: Breaking News

Purplebricks keeps 2020 pricing strategies secret - for now

Purplebricks is not revealing details of the different pricing strategies it is testing “in the field” early this year. Last month the...

06 January 2020

From: Breaking News

Property Natter: the most revolutionary software product on the market?

First things first, a big happy New Year to everyone. Welcome to 2020! It looks set to be another interesting year...

04 January 2020

From: Features

OnTheMarket raises £3.4m and buys into PropTech firm

OnTheMarket has this morning announced it has raised £3.4m through a placing of shares. It has placed 4,857,143 new ordinary shares at a...

23 December 2019

From: Breaking News

Connells branches shut but ‘no extensive closure programme’ says firm

Connells has confirmed that it has closed two branches in Dorset in the south west of England, in addition to the...

20 December 2019

From: Breaking News

Hybrid agency franchise snapped up by husband and wife team

A  husband and wife team have bought the franchise for EweMove in York. Local media in the area say Jonathan and Elly...

19 December 2019

From: Breaking News

It’s that time again - ESTAS entries closing

The ESTAS, the national customer service awards recognising the best agents, brokers and suppliers, closes for entry at the end of...

19 December 2019

From: Breaking News

Public asked to inform on other fee-fixing estate agents

The public are being asked to inform the authorities if they know of agents operating fee-fixing cartels. The request - from the...

18 December 2019

From: Breaking News

Zoopla repels cyber attack on its Alto software

Zoopla has repelled a cyber attack on its Alto property software - with no breach of customer agents’ personal data. It has...

18 December 2019

From: Breaking News

Property Jobs Today - the final moves before Christmas

Hello and welcome to the final Property Jobs Today before Christmas - and yes, there are still plenty of people moving...

16 December 2019

From: Breaking News

Delivering client care with a wow – the case for outsourcing

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...

14 December 2019

From: Features

Purplebricks: so what do Local Property Experts REALLY earn?

A statement made by Purplebricks in its trading statement yesterday appears to fly in the face of statements it has made...

13 December 2019

From: Breaking News

Home Win for Your Move as it backs the English Football League

Your Move is to become an Official Supporter of the English Football League.  The announcement will see Your Move benefit from digital...

13 December 2019

From: Breaking News

Portals say future changes will be for agents - not to be simply 'disruptive'

Here’s the final part of our questioning of the three portals based on comments and queries from our readers - thanks...

12 December 2019

From: Breaking News

The PropTech Revolution: Three Pillars of Digital Transformation

When we launched Reapit’s Foundations Platform as a Service (PaaS) in November, it may have seemed like a recent development in...

11 December 2019

From: Features

Is home purchase via blockchain now closer to becoming mainstream?

A new tie-up between Coadjute, a network for decentralised workflow and data sharing within the property industry, and banks including NatWest...

11 December 2019

From: Sponsored Content

OnTheMarket’s Chas & Dave advert back again from Boxing Day

OnTheMarket’s TV advert, promoting its ‘New & exclusive’ feature, will be back on screens from Boxing Day ahead of what it calls a...

11 December 2019

From: Breaking News

PropTech Today: a new year, a new you - resolutions for 2020

Yes, you can promise yourself that you won't eat all the mince pies, or yet another roast potato, nor drink as...

11 December 2019

From: Breaking News

Agency makes ‘largest acquisition in its history’ in Home Counties

Century 21 UK has made what it claims to be the largest acquisition in its history, snapping up an independent agency...

11 December 2019

From: Breaking News

Emma Vigus, Managing Director of mio

Who are you and what does it say on your business card? Emma Vigus, Managing Director of mio What is mio and what...

10 December 2019

From: 60 Second Interview

Be a TV star! Call for agents to ‘own their areas’ on social media

A leading estate agent has urged others in the industry to follow his example and make local TV programmes to build...

10 December 2019

From: Breaking News

Bizarre: Humberts website displays false number for customers

Humberts has signed off in bizarre style leaving only false contact details on its website. The historic agency - which closed several...

10 December 2019

From: Breaking News

Portal Fees: Rightmove, Zoopla and OTM explain their charges

We recently asked readers for their questions to the portals - the questions they couldn’t really ask their local reps, but...

09 December 2019

From: Breaking News

easyProperty's new owner reveals ambitious 'local expert' plans

The relaunched easyProperty hybrid agency is to rely exclusively on local marketing to drive awareness and customers, and not follow the...

09 December 2019

From: Breaking News

Humberts one-stop-shop hub experiment comes crashing down

Humberts' experiment rejecting branches and promoting a supposedly one-stop-shop for property related services has failed with reports that the firm is likely...

09 December 2019

From: Breaking News

A winning combination: pick ‘n mix the best practices from Australia

The Australian agent is a very different beast to his or her British counterpart - and it’s not just because we...

06 December 2019

From: Features

Going, Going, Gone!  More agents sign with online auction firm

[Estate Agent Today was ‘off air’ for some of Wednesday and most of Thursday thanks to technical problems - we apologise...

06 December 2019

From: Breaking News

Zoopla founder pledges digital disruption of used car industry

The man who founded Zoopla is now a second hand car salesman - but with a digital difference. Alex Chesterman, who founded...

03 December 2019

From: Breaking News

Portal advises agents to prepare for festive rush of leads

Zoopla is advising agents to prepare for a festive rush of leads. The portal says it expects a 60  per cent month-on-month increase...

02 December 2019

From: Breaking News

Here’s why agents need to keep a keen eye on the Christmas Prize

Property voyeurism and the festive season have long been bedfellows for many Brits. The heady combination of over-indulgence and regret, close proximity...

30 November 2019

From: Features

Training - how can you be the best estate agent?

Here at sales progression and communication tool mio, we recently caught up with Sarah Edmundson, co-director of The AllStars Group, the...

30 November 2019

From: Features

Technology can give letting agents new life instead of a slow death

No one would argue that unfair fees and practices by rogue landlords is a problem that should be ignored, but the...

30 November 2019

From: Features

Property Jobs Today - all the latest movers and shakers…

Hello and welcome to the final Property Jobs Today for November - the festive month of December is just around the...

25 November 2019

From: Breaking News

Rightmove names digital consumer entrepreneur as new chairman

Rightmove has this morning named Andrew Fisher as its non-executive chairman, stepping into the role on January 1.  He succeed Scott Forbes,...

22 November 2019

From: Breaking News

Humberts offers controversial Modern Method of Auction to vendors

Humberts is the latest estate agency to announce that it’s going to offer customers the controversial Modern Method of Auction option. The...

22 November 2019

From: Breaking News

Why agents need to embrace the incremental revenue

It’s easier than you might think. For any agent the challenge of making a business successful is hard work with the focus...

20 November 2019

From: Features

Property Jobs Today - if it’s Monday, it’s who-moves-where time...

Hello and welcome to the regular Monday Property Jobs Today feature, your chance to catch up with who’s moving where in...

18 November 2019

From: Breaking News

Property Natter: do agents need to adapt to modern communication methods?

As we know, the world’s moving very fast and how we communicate now is drastically different to even 10 years ago....

16 November 2019

From: Features

Portals: How much does YOUR branch pay?

The big question for the industry at the moment is the cost and future of portals.  This is especially key for agents...

15 November 2019

From: Breaking News

Online agency removes Trustpilot and Google reviews after complaint

Fledgling online estate agency Emoov - now owned by PropTech firm Mashroom - has removed reviews and endorsements from its website...

13 November 2019

From: Breaking News

Ex-High Street agents swing over to Hybrid model - and claim it works

Two separate former High Street estate agents have sung the praise of switching to the hybrid business model. Appleby’s in Gloucestershire is...

12 November 2019

From: Breaking News

Property Jobs Today - who’s moving where, when and why…

Hello, we hope you had a good weekend, and welcome to Monday - as ever, Property Jobs Today time, bringing you...

11 November 2019

From: Breaking News

Agency in long-term deal to provide financial services to regional chain

Belvoir has struck an innovative eight-year exclusivity agreement with Dacres, the 20 office estate agency network based in Yorkshire, to deliver...

08 November 2019

From: Breaking News

Reapit’s new platform “to take away manual grunt work” from agents

Reapit has launched a platform, cloud infrastructure and marketplace called Foundations which aims to provide “all the PropTech solutions” for agencies’...

07 November 2019

From: Breaking News

Why it’s time to unify your communications

You’ve probably heard about unified communications (UC) before. But why are your competitors and other organisations moving towards centralised comms platforms? What are...

06 November 2019

From: Features

Fall Throughs: more support revealed for Reservation Agreements

Buyers and sellers changing their minds lie behind almost a third of fall-throughs - the single biggest reason why transactions collapse,...

05 November 2019

From: Breaking News

Cash incentives for network’s lead generation and training

Relocation Agent Network has revealed a new competition in which member agents can win tip to £5,000. RAN currently offers four customer...

05 November 2019

From: Breaking News