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KEYWORD "Customers" - 1000 RESULTS
Property Natter – four ways agents can improve brand recognition this winter

As a character from a fairly well-known TV show once said, winter is coming and we’re all contemplating where 2021 has...

23 October 2021

From: Features

Agents Do Charity - it’s that Friday good works feeling…

Hello and welcome to the end of the week - an opportunity for you to catch up with charity news from...

22 October 2021

From: Breaking News

Simply Conveyancing nominated for Supplier of the Year at property Oscars

The ESTAS – often known as the property world’s version of the Oscars – returns as an in-person event this Friday...

21 October 2021

From: Sponsored Content

1,100 expected at tomorrow’s ESTAS awards

Some 1,100 guests are expected to attend the ESTAS awards tomorrow - the first time agents, conveyancers and brokers will gather...

21 October 2021

From: Breaking News

Google reviews ‘game changer’ announced by allAgents

allAgents has announced that Google reviews will be integrated onto its website. allAgents has called the move “a game changer within the...

19 October 2021

From: Breaking News

Agency beats Mercedes, HSBC and O2 to major award

Knight Frank has beaten a string of prestigious household name companies to take the Overall Winner award at the 2021 Customer...

19 October 2021

From: Breaking News

Is your business ready to offer the best digital experience to your customers?

In this thought leadership article, Videosign CEO Steven Tallant looks at electronic signatures and conveyancing and whether the time is nigh for the...

16 October 2021

From: Features

OnTheMarket to offer agency bosses free coaching from Property Academy

OnTheMarket has signed an exclusive commercial partnership with business coaching specialists, Property Academy.  OTM will provide full fee-paying customers with free access...

15 October 2021

From: Breaking News

How technology can shape the customer experience beyond 2021

2021 redefined what it meant to offer exceptional customer experiences for consumers across multiple industries, but particularly for the residential property...

13 October 2021

From: Features

OnTheMarket posts strong results as agents move to full-fee contracts

OnTheMarket figures for the first half of this year show stronger revenue and improved profits. Agency numbers have increased modestly since January...

12 October 2021

From: Breaking News

How the 2021 consumer will impact the residential property industry

The property industry and its many stakeholders are key participants in a global digital transformation that has been underway for quite...

09 October 2021

From: Features

Is this the highest paid estate agent in Britain?

An estate agent claims he may be the highest paid in the industry this year - and he puts it down to...

08 October 2021

From: Breaking News

Big PropTech deal announced, funded by online agency investor

PropTech industry giant epropservices has acquired Property Technology Ltd, better known to agents as marketing platform LeadPro. epropservices is the parent company of...

07 October 2021

From: Breaking News

PropTech Today - the importance of additional revenue streams for agents

I recently took part in a webinar hosted by ICG (The Innovation Collaboration Group) – titled ‘New estate agency revenue streams...

07 October 2021

From: Breaking News

Boomin’s SmartVal service has over 10,000 requests since launch

Fledgling portal Boomin says its new SmartVal tool has received over 10,000 requests since launching in early September. SmartVal is powered in part by...

07 October 2021

From: Breaking News

Rightmove reveals four new Modern Method of Auction providers

Rightmove - which for some time has linked solely with iamsold to provide the controversial Modern Method of Auction system to...

06 October 2021

From: Breaking News

Regional hubs introduced to handle Hamptons expansion

Hamptons is to expand the provision of New Homes and residential development services across all of its 90 branches, after a...

04 October 2021

From: Breaking News

Historic independent London agency snapped up after 200 years

The Portico agency - set up in 1818 - has become part of the Leaders Romans Group, which has bought it...

04 October 2021

From: Breaking News

Locked or open-door policy - has Covid changed the way offices operate forever?

In this piece, Tom Davis, press officer at Propertymark, explores the debate surrounding a locked or open-door policy, and whether the...

02 October 2021

From: Features

We Salute You! - industry tribute after the stamp duty holiday frenzy

The stamp duty holiday concluded at midnight, marking the end of the busiest period for the industry - all parts of...

01 October 2021

From: Breaking News

11-branch agency signs two year listings and software deal with portal

One of the west of England’s largest independent agencies has signed a two year deal with Zoopla, running across portal listings...

30 September 2021

From: Breaking News

Foxtons explains Data PropTech behind matching clients with properties

Foxtons has given details of the PropTech it uses to help improve leads and business decisions.  The agency, which has some 50 offices...

29 September 2021

From: Breaking News

Agents are selfish but here's how to turn it around - a controversial video

Chris Watkin - the famous industry content creator, ghostwriter and trainer - has made a series of controversial statements about agents...

29 September 2021

From: Breaking News

Agency reveals second acquisition in successive months

An agency has announced its second acquisition in just a matter of weeks. Legal and estate agency Pacitti Jones has acquired Kilsyth-based...

28 September 2021

From: Breaking News

Property Natter – how can estate agents improve their green credentials?

As we motor towards the next major global climate change conference – the UN’s COP26 being held in Glasgow from 31...

25 September 2021

From: Features

Spicerhaart names area partners for Sutton and Bristol

Agents from Purplebricks and Leaders are the latest recruits to sign up as area partners for Spicerhaart. Tyrone Matthews has been named...

24 September 2021

From: Breaking News

Striking the right note - online agent joins Tech Nation Future Fifty

Strike, the digital-first estate agent previously known as Housesimple, has been selected to join Tech Nation’s Future Fifty programme. The online agent, which...

23 September 2021

From: Breaking News

All out of homes – estate agent temporarily ‘sold out’ of all housing stock

An estate agent has been ‘marketing properties so well’ in a Worcestershire town that it has temporarily ‘sold out’ of all...

23 September 2021

From: Breaking News

Part exchange – why agents should be including it as part of their pitch to developers

It’s certainly the case that awareness of part exchange isn’t very high in the property and agency world, despite the potential...

22 September 2021

From: Features

The Great Suit Debate – what does the property industry think?

Our story yesterday on whether agents should continue to dress formally post-pandemic seemed to relight the fire on a long-time debate...

22 September 2021

From: Breaking News

Three ways to prove the value of your fees in a competitive market

With the competition for new listings between agents as fierce as ever, it can sometimes feel like a race to the...

18 September 2021

From: Features

Platform - proof of funds vitally important as stamp duty holiday end nears

Being able to show proof of funds in a quick, transparent and simple way is more crucial than ever to keep fall-throughs...

16 September 2021

From: Breaking News

Q&A – why pre-tenancy management should be a must for agents

Agents are always on the lookout to save time and money wherever they can, to improve, streamline and enhance their business. And...

11 September 2021

From: Features

Purplebricks reveals result of switch from self-employed

Purplebricks says its aim to move 650 staff from self-employed status to employed has had a 95 per cent success rate. It...

07 September 2021

From: Breaking News

Phil Spencer - Why agents MUST get their communications right

Day in, day out, I see how good estate agents really are.  Whether it’s in my day job on Location, Location, Location...

06 September 2021

From: Breaking News

TV campaign begins today for Boomin’s SmartVal service

A TV advertising campaign begins today to promote SmartVal, its real-time valuation tool available on the Boomin portal. The advertisements will start...

06 September 2021

From: Breaking News

How using the right tech can help to transform an agency’s business

Tech, as has been shown more than ever during the pandemic, can be a wonderful thing – bringing people closer together,...

04 September 2021

From: Features

Estate agency scandal shows Trading Standards work is vital - claim

The work of the National Trading Standards Estate and Letting Agency Team is “vital” it claims - and the case of the...

27 August 2021

From: Breaking News

Banned estate agent given custodial sentence

A banned West Midlands estate agent has today been sentenced to a custodial sentence of six weeks, suspended for two years, and fined £4,000 at Wolverhampton Crown Court after pleading guilty...

26 August 2021

From: Breaking News

Four high-performing agencies that have benefited from Reapit’s AppMarket

A career in property can be fun and rewarding, but it’s a busy world to live and work in. As we...

26 August 2021

From: Sponsored Content

Rich buyers and the pandemic - agency’s survey lifts the lid

A sentiment survey amongst wealthy international buyers suggests the affluent sector of the western world is seeing similar house buying frenzy...

26 August 2021

From: Breaking News

OTM reconciliation - why I've decided to join a portal I previously criticised

Things can change. For those who remember, it’s no secret that I became one of the industry's strongest critics of OnTheMarket (OTM). My reasons...

21 August 2021

From: Features

Look After Your Team. Or Someone Else Will

Like most aspects of life since the pandemic hit, the employment arena has been hit hard. But not just with uncertainty...

21 August 2021

From: Features

 Half a billion to be spent on new private shared ownership scheme

A company says it’s gathering £500m in funding to purchase properties for a “gradual home ownership” scheme - a variation on...

19 August 2021

From: Breaking News

How to minimise pandemic disruption in your estate agency

Last month it was reported that up to 500,000 people had been ‘pinged’ by the NHS in a week. While the...

18 August 2021

From: Features

Property Natter – has Purplebricks dealt a fatal blow to the self-employed model?

One of the biggest trends since Covid, in the property world and elsewhere, has been a shift towards more hybrid, flexible...

14 August 2021

From: Features

Insight - Is The Resi Market About To Turn?

Following a month in which the number of property transactions was the highest since records began, it might seem a little...

14 August 2021

From: Features

Prominent estate agents trial new low-deposit mortgage concept

Two prominent estate agencies are amongst those piloting a new financial product that allows aspiring buyers to purchase property with just...

13 August 2021

From: Breaking News

Fixflo and MRI – A shared philosophy makes for a strong partnership

Guided by our philosophy of being open and connected, at MRI we are constantly evolving and developing relationships and partnerships with...

11 August 2021

From: Features

Boomin’s valuation tool is the most accurate anywhere - claim

Michael Bruce says the new SmartVal automated valuation system he is this month introducing on Boomin will be the most accurate...

11 August 2021

From: Breaking News

Purplebricks ends self-employed agent service and goes “fully employed”

Purplebricks has this morning confirmed that it’s ending its self-employed Local Property Experts operation and is moving to “a fully employed model...

10 August 2021

From: Breaking News

Manage your lettings activity with  Task Plans in Reapit’s AgencyCloud

Trust the process: subscribe your landlords and tenants to Task Plans and receive automated prompts when it’s the right time to...

05 August 2021

From: Sponsored Content

MAKING THE MOST OF THE MARKET – WITHOUT THE BURNOUT

Are you experiencing Estate Agent burnout? As The Stamp Duty Holiday has begun to tail off, it didn’t bring the relaxation in...

05 August 2021

From: Sponsored Content

Rents in your region, how do yours stack up?

Since 2017, The DPS has used the data we collect to track the rental values of properties across all regions of...

04 August 2021

From: Features

Rightmove can be even more profitable, says bank in investor U-turn

A bank which a year ago told investors to sell Rightmove shares has now changed its tune - radically. In August 2020...

04 August 2021

From: Breaking News

Popular high profile veteran agent retires after 40 years

Kevin Thomas, the long time director at Thomas Morris Sales & Lettings, is retiring from the industry after more than 40...

02 August 2021

From: Breaking News

Boomin’s “game changing” SmartVal - more details given to agents

Boomin has given its member agents more details of its new valuation tool being launched next month. Called SmartVal, it is described...

28 July 2021

From: Breaking News

Zoopla - why the property market won’t lose momentum in 2021

Zoopla data has confirmed that buyer demand started to moderate in the months prior to the initial stamp duty holiday tapering...

24 July 2021

From: Features

Post stamp-duty - keep the home market’s fires burning

Remember the early days of lockdown when there was a general panic? Perhaps the hot demand for toilet rolls was a sign...

24 July 2021

From: Features

Agency chief - 'I wish we could bring HIPs back, but just better executed!'

In this week’s In Conversation Today, we have another industry big-hitter and one of the most high-profile female leaders in property...

22 July 2021

From: Breaking News

Boomin marketing campaign to emphasise new valuation tool for agents

Fledgling portal Boomin is launching what it claims to be the most interactive and accurate online valuation tool on the market.  It...

20 July 2021

From: Breaking News

What’s Your Reputation?

I want you to ask yourself a question, what is your reputation? By that I mean your personal reputation and your...

15 July 2021

From: Sponsored Content

Forgotten mortgage problem could derail housing market - warning

The end of a largely-forgotten mortgage initiative connected with the pandemic could end up derailing the current strong housing market, agents...

15 July 2021

From: Breaking News

Major agency network signs up to ESTAS review service

The reviews element of the ESTAS Group has signed a two year deal with Hunters. The agreement means Hunters - now part...

15 July 2021

From: Breaking News

Purplebricks to launch local marketing blitz after Olympics

Purplebricks is to launch an extensive marketing campaign after this summer’s Olympics to emphasise the local knowledge of its 600 agents...

12 July 2021

From: Breaking News

Transactions time – how long and how much of a difference can agents make?

Anyone working in residential property knows it is taking longer and longer to get from SSTC (sold subject to contract) to...

10 July 2021

From: Features

Agents told to emphasise their local expertise to win business

Estate agents are being advised to emphasise to customers that they are local experts. “Show [the public] that you really know your...

09 July 2021

From: Breaking News

Why fast TV and broadband will remain highly important post-lockdown

As we slowly ease out of lockdown and back to something closer to normality, some legacies of the pandemic will be...

08 July 2021

From: Sponsored Content

Estate agency groups bag £88m in dramatic sell-off

Two of Britain's largest agency groups have sold their stakes in a property search firm. Both LSL and Connells have announced the sale...

08 July 2021

From: Breaking News

Revolutionary tech platform slashes time taken to sell a home

Coadjute, the long-awaited real-time network which uses Blockchain technology to sell a property, is launched today with its first property deal...

08 July 2021

From: Breaking News

They think it’s all over - is the housing boom at an end?

The Halifax is reporting a 0.5 per cent monthly drop in house prices, plus a fall in the annual rate from...

08 July 2021

From: Breaking News

Interview with Matt Ratliff, CTO at Sort Group

Who are you and what does it say on your business card? Matt Ratliff, Chief Technology Officer of Sort Group. How has your...

07 July 2021

From: 60 Second Interview

Purplebricks to offer money-back guarantee if homes don’t sell

Purplebricks has addressed its critics on house sales by pledging to return vendors’ upfront fees if the agency fails to find...

06 July 2021

From: Breaking News

Zoopla’s new adverts improve click-through rate five-fold - claim

Zoopla has launched a new advertising innovation which it says will help both agents and housebuilders as they seek to capitalise...

06 July 2021

From: Breaking News

Tax windfall for estate agents working from home during pandemic

Agency staff who worked from home at any point during the pandemic - even for just one day - can still...

05 July 2021

From: Breaking News

Purplebricks to reveal new pricing after two years of trials

Purplebricks will this week reveal the result of almost two years of trials into a new pricing structure.  The details will come...

05 July 2021

From: Breaking News

Property Natter – why OTM’s Jason Tebb shows the importance of good hires

In the world of football – very topical at the moment, as we all enjoy the Euros – there is an...

03 July 2021

From: Features

Steal a march by choosing ‘virtual first’

It doesn’t seem that long ago that 2D floorplans were considered cutting edge – but it’s safe to say they’re now...

01 July 2021

From: Sponsored Content

New NAEA President aims to champion professionalism

New NAEA Propertymark president Liana Loporto-Brown has assumed office, hoping to reset the organisation after a tumultuous year. In February chief executive...

01 July 2021

From: Breaking News

As buyers race to save, agents should focus on sales, not compliance

The property market was expected to struggle to recover after the first lockdown, but, thanks to the stamp duty holiday and...

30 June 2021

From: Features

High profile online agency founder splits from company

One of the highest profile supporters of the online estate agency concept has quit the company he founded. Akshay Ruparelia, who is...

29 June 2021

From: Breaking News

Dramatic slump in instructions for Purplebricks, according to data

There’s been a dramatic slump in instructions for online agencies, particularly Purplebricks, according to data produced by one online firm itself. 99Home...

24 June 2021

From: Breaking News

Leading independent agency in five year portal deal

The intense rivalry between portals continues today with Zoopla announcing one of its longest-standing agent customers has renewed for five more...

22 June 2021

From: Breaking News

Are New Builds good enough? Formal consultation begins

A consultation into the draft New Homes Quality Code has been published with a consultation period for the industry ending on...

22 June 2021

From: Breaking News

Your website should be your hardest working employee

Over the last 15 months (basically since the ‘c’ word entered our daily vocabulary) agent websites has become more crucial than...

21 June 2021

From: Sponsored Content

Property Natter: how tech-led will estate agency be in 10 years?

Around 18 months ago, just a few months before the pandemic hit, I did a Natter with the team at software...

19 June 2021

From: Features

Sell Purplebricks! Stock market advisers tell investors to quit agency

Swiss investment bank UBS has advised investors to sell their Purplebricks shares as the market share for the controversial agency appears...

16 June 2021

From: Breaking News

Boomin reveals yet another senior management figure

A former commercial director of Zoopla, who worked at the portal for 12 years, has been named as managing director of...

14 June 2021

From: Breaking News

30 and going strong - Q&A with Michael Jones as firm reaches milestone

Michael Jones & Company celebrates its 30-year anniversary this year and, in an effort to both celebrate the work of local...

12 June 2021

From: Features

Reviving the High Street – why a hybrid conveyancing offering is needed

“A hybrid offering, which serves customers of all needs and capabilities, is what we should all be working towards.” Following Aconveyancing opening...

12 June 2021

From: Features

OnTheMarket success: agency numbers up, in profit, repays furlough

OnTheMarket’s new chief executive has posted his first full year’s trading figures - and they suggest the portal is making progress...

08 June 2021

From: Breaking News

What A Gem! Delighted buyers give jewellery to brilliant agents

A delighted couple sent “thank you” gifts of jewellery to three staff at an agency after moving into their dream home. The...

08 June 2021

From: Breaking News

Revealed: how digital innovation is transforming estate agency

The growth of the internet and technology has transformed virtually every aspect of our lives, including how we approach the property...

05 June 2021

From: Features

Agents to be given data forecasting when existing owners will move

The Guild of Property Professionals is to give its members a tool which, it claims, will show existing owners’ propensity to...

03 June 2021

From: Breaking News

Fast-growing agency group snaps up mortgage firm from building society

Franchise agency giant Belvoir has acquired share capital in a small mortgage company. Nottingham Mortgage Services Limited, a wholly owned subsidiary of...

03 June 2021

From: Breaking News

Estate agents can now speed up their AML checks - here’s how

As estate agencies are covered by Money Laundering Regulations, agents are legally obliged to take customer due diligence measures to limit...

01 June 2021

From: Sponsored Content

Portal home buying platform links with 60-plus mortgage providers

A new home buying platform being set up by a challenger portal has revealed details of its mortgage offer to users. OneDome...

01 June 2021

From: Breaking News

Agency’s sixth city office pledges to disrupt the property market

The NEXA agency, which already has branches in Bristol, Portsmouth, Chichester, Manchester and Cardiff, has now opened an office in Liverpool...

01 June 2021

From: Breaking News

How Open Banking will transform the lettings industry

Banking has gone through radical changes in the past few years, in step with technology and the sheer amount we can...

29 May 2021

From: Features

Agents Do Charity - Inclusion, fund-raising and giving…

Hello, and we’re at the start of a long weekend - and as the weather (finally) improves, perhaps that’s the opportunity...

28 May 2021

From: Breaking News

In Conversation Today – ‘I've always believed agents should be regulated’

In this week’s In Conversation Today, I am delighted to chat with Lucy Morton, Head of Residential Agency at JLL, about...

27 May 2021

From: Breaking News

Sellers want traditional agency services more than WhatsApp - survey

A new survey of some 700 estate agency customers show that they want to get traditional services like High Street branches,...

27 May 2021

From: Breaking News

Property marketing - keeping personal data protected

After a recent incident involving an Estate Agent based in Devon in which a property virtual tour they published revealed a...

25 May 2021

From: Sponsored Content

Channel 4 TV presenter joins agency hoping to rival Purplebricks

A Channel 4 property TV presenter is to become an estate agent. Kerr Drummond, who hosts Coast vs Country, has joined the...

25 May 2021

From: Breaking News

OnTheMarket announces another PropTech partnership

OnTheMarket has signed a new deal with a PropTech partner - the second in successive weeks. This latest one is a 12...

24 May 2021

From: Breaking News

Agents – can facial recognition ID help to speed up the sales and rental process?

In recent years, the property market has been taking steps to become more digital – with HM Land Registry leading the...

19 May 2021

From: Sponsored Content

Major announcements from Rightmove, Zoopla and Boomin

Three of the leading portals have made major announcements as the fierce rivalry between the big players continues apace.  Firstly Zoopla claims its latest...

19 May 2021

From: Breaking News

Mortgage Bonanza: biggest lender yet offers 95% loans

Nationwide Building Society is to become the largest mortgage provider to reintroduce 95 per cent Loan-to-Value home loans without government support.  These...

19 May 2021

From: Breaking News

The leaky bucket of estate agency and how to fix it

Gathering and analysing feedback at all stages in the customer journey is highly important. So, where do we begin? For many estate...

15 May 2021

From: Features

PropTech revolution: how will the sector look in 2025?

Over the next few years, the property sector is set to change for the better – all thanks to PropTech. While the...

15 May 2021

From: Features

Christopher Keen and Company Director at CDD Check Ltd.

Who are you and what does it say on your business card? Christopher Keen and Company Director  What is ‘company name’ and what...

14 May 2021

From: 60 Second Interview

New Zoopla deal backs ambitious growth plans of agency group

Zoopla has issued a statement saying it’s entering into a long-term partnership with the Leacders Romans Group, which will be “curated...

14 May 2021

From: Breaking News

OnTheMarket data deal means free market appraisal guides for agents

OnTheMarket has signed an exclusive commercial partnership with property data specialist Sprift, to provide free market appraisal guides. These can be customised...

13 May 2021

From: Breaking News

Sam Hunter – ‘does Homesearch pass the Ronseal test? Yes, we do’

In this week’s In Conversation Today, I speak to someone who has made an excellent impression on the property industry in...

13 May 2021

From: Breaking News

Leaving the EU does not mean leaving Anti-Money Laundering Laws behind

Brexit means that the UK’s anti-money laundering laws are no longer governed by the European Union (EU), but any estate agents...

10 May 2021

From: Sponsored Content

Rightmove Data Security change in new bid to deter fraudsters

Rightmove is to roll-out two-factor authentication within Rightmove Plus to try to protect agents against attempts by fraudsters to steal leads and...

10 May 2021

From: Breaking News

Mark Armstrong, Chief Executive Officer at Reapit

Who are you and what does it say on your business card? I am Mark Armstrong, and my business card says...

10 May 2021

From: 60 Second Interview

Boomin enjoying strongest start of any portal says Michael Bruce

Boomin founder Michael Bruce says his new site has enjoyed a stronger start than any other portal in terms of visits, viewings,...

10 May 2021

From: Breaking News

Property Natter: Day in the life of Simon Brown, ESTAS founder

In a return to a favourite series of mine, as it gives an excellent insight into the very many facets of...

08 May 2021

From: Features

What should agents do with cool customers in a hot market?

Property owners who play it cool when it comes to marketing their home find their frustration soon becomes overheated. The constant we...

08 May 2021

From: Features

ASSESSING THE FUTURE FITNESS OF YOUR BUSINESS IS EVEN MORE IMPORTANT NOW

The current crisis has led to many of us to re-evaluate our lives to ensure that we put ourselves in the...

06 May 2021

From: Sponsored Content

The future of the tenant experience

The last 12 months have heralded significant change across the property market and indeed we could argue across all markets in...

05 May 2021

From: Features

Rightmove wins! Hundreds of millions wasted trying to beat it - claim

One of the world’s leading analysts of portals has warned Boomin, OnTheMarket and others challenging Rightmove - millions have been spent...

04 May 2021

From: Breaking News

Estate agent case studies: ‘abandoning the corporate world for the new’

Keller Williams now boasts 377 estate agency partners across the UK - agents that have set up and run their own...

01 May 2021

From: Features

Online KYC checks help estate agents battle rising fraud

As an estate agent, you should of course be performing robust Know Your Customer (KYC) checks as part of your Anti-Money...

01 May 2021

From: Features

Agents Do Charity - now, where are my Plus Fours?

Hello and welcome to Agents Do Charity as we are on the threshold of May why not get on to the...

30 April 2021

From: Breaking News

Top Agency’s New Idea - selling houses is NOT the top priority

Britain’s second largest estate agency has outlined radical new plans to shift direction, making financial services and not sales or rentals...

29 April 2021

From: Breaking News

Two of UK’s largest agency groups in mortgage link-up

The Property Franchise Group and LSL Property Services are linking up mortgage and related activity. This agreement means that LSL will be...

27 April 2021

From: Breaking News

Agency to give some referral fees to eco-charity

An estate agency is to link with a home set-up service and says it will give its referral fees to an...

26 April 2021

From: Breaking News

Ten useful tools to aid end of tenancy deposit deductions

The TDS annual review 2020 indicates that deposit disputes have remained low over the last year, at around 1%. This is...

24 April 2021

From: Features

Why the pandemic should not be the end for physical agency offices

I was not surprised when I came across an industry article recently citing that over half of home buyers never visit...

24 April 2021

From: Features

PropTech: What are the biggest questions on Apps vs APIs?

In my previous Estate Agent Today feature, I endeavoured to explain the key differences between APIs and Apps, to help improve...

24 April 2021

From: Features

Should agents track the Covid testing and vaccination status of staff?

Potential house buyers may be fine with virtual tours during lockdown periods, but as the country opens up, people are going...

24 April 2021

From: Features

LSL chairman Embley steps down to head new finance operation

LSL Property Services is to set up a mortgage brokerage called Pivotal Growth. The new brokerage - set up with Pollen Street...

23 April 2021

From: Breaking News

Sequence agency chain links with part exchange service

The land and new homes division of Sequence has signed a deal to offer fully-funded part exchange and home buying services...

23 April 2021

From: Breaking News

Agents back portal run by member of construction dynasty

Two leading agencies and an agent network have signed up to the UK’s first dedicated portal for those finding, researching, buying...

22 April 2021

From: Breaking News

Revealed - the thinking behind Zoopla's new look, features and functionality

As the property market continues to boom, competition between portals such as Zoopla, Rightmove, OnTheMarket and Boomin has been hotting up...

21 April 2021

From: Features

Stamp Duty: Conveyancer tells agents how to beat deadline

Agents are being urged to push through their pipelines before the upcoming stamp duty deadlines. The plea comes from Simply Conveyancing, which...

19 April 2021

From: Breaking News

OnTheMarket to become a software house as well as portal

Jason Tebb, the ex-Foxtons agent who is now chief executive of OnTheMarket, has given his first in depth public interview since...

16 April 2021

From: Breaking News

Rightmove reveals launch date for Modern Method of Auction operation

Rightmove’s new Modern Method of Auction service launches on Monday.  The service - which Rightmove calls Online Conditional Auctions - will involve...

16 April 2021

From: Breaking News

How can agents achieve smooth transactions as we ease out of lockdown?

We’re officially transitioning to summer – marked by the clocks going forward and warmer weather – just as restrictions start to...

15 April 2021

From: Sponsored Content

Online agency pledges to give most profit back to local community

An online agency that already operates in the lettings field is spreading into sales - and pledges to give most of...

15 April 2021

From: Breaking News

Apps vs APIs: Which is best for agents?

Have you found yourself asking the question: “what is the difference between an API and an App?” No doubt we are all...

14 April 2021

From: Features

Agency opens 56th High Street branch - and more to come

Chancellors today opens its 56th and newest branch with what it calls its most generous ever offer to potential customers. The office...

12 April 2021

From: Breaking News

Why direct mail has never been more effective

We’ve all spent the past nine months adapting to a more digital way of life. Whether that’s been working from home,...

10 April 2021

From: Features

Portal Wars: Boomin’s early launch and Zoopla’s membership surge

The Bruce brothers' new portal Boomin has launched a day early - and no, this isn't an April Fool. The site went live...

01 April 2021

From: Breaking News

One year of Covid-19 – How have estate agents coped?

With March marking one year since the beginning of the first national lockdown across all four nations of Britain in response...

31 March 2021

From: Features

German company pours £5m into UK online estate agency

A company in the German Axel Springer publishing empire - which also invested in Purplebricks in the past - has put...

31 March 2021

From: Breaking News

OnTheMarket in big media deal with UK's largest news publisher

OnTheMarket has signed a big media deal with the UK’s largest news publisher. The deal is with Reach, which owns nine national...

31 March 2021

From: Breaking News

Yopa raises its profile in battle with Purplebricks and Strike

Yopa has instructed two companies to help with its brand building as it battles with other major online players. It’s appointed M.i. Media...

31 March 2021

From: Breaking News

Stamp duty holiday: could the market be more vulnerable to fraud?

The Chancellor’s recent announcement that the stamp duty holiday would be extended for another three months was undoubtedly great news for...

27 March 2021

From: Features

Online agency says it will buy vendors' properties from them

Emoov’s new 'guaranteed offer' service means fall-thoughs and chain-related delays are effectively eliminated, the agency claims. Emoov - now owned by a firm...

26 March 2021

From: Breaking News

Stamp Duty – are you ready?

The original stamp duty freeze, which started in July 2020, has already helped push house prices to a record high and...

24 March 2021

From: Sponsored Content

Kersteen McConnell, Business Development Manager for Virgin Media

Who are you and what does it say on your business card? Hi, I’m Kersteen McConnell and I am a Business Development...

23 March 2021

From: 60 Second Interview

Open up economy says Boomin boss as Covid appears to ease

Boomin co-founder Kenny Bruce says the UK economy should now be opening up thanks to the success of the Coronavirus vaccines. In...

23 March 2021

From: Breaking News

Ground rent scandal: Housebuilders bite back after attack by watchdog

Two of Britain’s largest house builders have reacted sharply to calls by Housing Secretary Robert Jenrick and the Competition and Markets...

22 March 2021

From: Breaking News

Purplebricks - Is it joining the establishment?

Purplebricks is now part of the mainstream landscape of British estate agency. There - I said it. An agency whose whispered name...

20 March 2021

From: Features

Is flexibility the future of estate agency?

The events of the last 12 months have potentially shaped the future of our sector for years to come. There has been...

20 March 2021

From: Features

Agency says branches are old hat and sets 30 day target to sell homes

A new estate agency says it aims to sell homes within 30 days - and dismisses the idea of a traditional...

19 March 2021

From: Breaking News

Agents caught on camera - they call vendor’s house “disgusting”

An estate agency has apologised unreservedly for “most regrettable” comments made by two members of staff who described a vendor’s property...

18 March 2021

From: Breaking News

Connells embraces e-Signatures to speed sales contracts

Connells Group has adopted e-Signatures from Yoti for its sales and lettings business across a number of brands. This follows a successful...

18 March 2021

From: Breaking News

Why top customer service is more important than ever in 2021

Later this year, on October 22, the ESTAS 2021 will take place in London. The glittering ceremony will welcome property professionals...

17 March 2021

From: Features

Property Jobs Today - who’s going where this spring?

If it’s Monday, it’s jobs news day on EAT - welcome to the latest update. Want to be featured in our next...

15 March 2021

From: Breaking News

Rightmove pledges to keep data access restriction under review

Rightmove has promised to keep its restrictions on access to Rightmove Plus under review - and says it’s aiming to help...

12 March 2021

From: Breaking News

Agents' fury at Rightmove restrictions imposed without warning

Agents are up in arms at a Rightmove restriction temporarily preventing access to parts of its listing back-end.  Agents received an email...

11 March 2021

From: Breaking News

40 Year Fixed Rate Mortgage: the future of house buying?

A broker has launched the UK’s longest-ever fixed rate mortgage, with no early repayment charge or exit fees - the first product...

11 March 2021

From: Breaking News

Managing high enquiry volumes and making hay while the sun shines

The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...

10 March 2021

From: Features

Call My Agent! Celebrities find it’s not so easy to sell and buy homes…

One of the biggest TV hits of lockdown has been the Netflix show Call My Agent! It’s a surprise success, perhaps, because...

06 March 2021

From: Features

eBay and Amazon use omnichannel marketing - why don’t you?

As a property agent, fancy marketing terminology such as ‘omnichannel’ might not hold too much interest for you right now. We’re in...

06 March 2021

From: Features

Going Green - one of UK's biggest agency groups to use recycled boards

Leaders Romans Group is to use only fully recycled material to create its sales and lettings boards across all of its...

05 March 2021

From: Breaking News

In Conversation – Data Sharing with LonRes chief Anthony Payne

In this week’s In Conversation Today, I speak with Anthony Payne, Managing Director and co-founder of LonRes, a data and network...

04 March 2021

From: Breaking News

Property portals – how is the latest tech improving ROI for agents?

When I joined Zoopla, I took the same approach that I always take whenever I enter a new sector: I was...

03 March 2021

From: Features

Slow conveyancers should suffer financial penalties, says PropTech man

The head of a PropTech platform wants financial penalties on conveyancers if transactions miss deadlines. “The only way to accelerate the current...

03 March 2021

From: Breaking News

Top PropTech provider snapped up by parent firm of The Guild and F&C

epropservices, parent company of The Guild of Property Professionals and Fine & Country, has acquired estate agency website supplier Starberry. The firm is...

03 March 2021

From: Breaking News

Foxtons buys major rival agency - both continue as separate brands

It's been confirmed that Foxtons has bought rival London-focussed agency Douglas & Gordon. In a trading statement this morning Foxtons tells its...

02 March 2021

From: Breaking News

Rightmove reveals how much money it makes from agents

Rightmove has revealed its figures for the full year 2020 - down in terms of profit and revenue because of the impact...

26 February 2021

From: Breaking News

Boomin blasts Rightmove as bleak, broken and bloated

An open letter from Boomin chief executive Michael Bruce shows how fierce the competition is going to be in the portal field...

26 February 2021

From: Breaking News

Controversial Modern Method of Auction wins £80k for Zoopla agents

Zoopla says it has so far delivered almost £80,000 in agent fees through its access to the Modern Method of Auction. MMA...

24 February 2021

From: Breaking News

OnTheMarket to boost investment in new products

OnTheMarket says it’s going to increase investment in new products and services, and invest further in ‘internal website development resources’. In a...

23 February 2021

From: Breaking News

Portal hits record number of users since start of 2021

OneDome says it’s seen a surge in consumer activity in 2021, culminating in its two websites growing to a combined visitor...

22 February 2021

From: Breaking News

How to ensure your letting business remains compliant

Being a letting agent today means keeping up to date with the long list of rules and regulations governing how a...

20 February 2021

From: Features

Revealed - Key challenges to agency businesses in 2021

Fixflo’s webinar on February 9 saw an industry panel debate 2021’s threats and opportunities for letting agents. The panel discussed a range...

20 February 2021

From: Features

How is the property market coping with the third lockdown?

We’re now well into the third national lockdown and as the nation’s thoughts start to focus on how and when we’ll...

20 February 2021

From: Features

Revealed - the most commonly misunderstood deposit protection terms

Knowing adjudication terms and phrases can make all the difference in a deposit dispute. The DPS has been helping landlords and letting...

17 February 2021

From: Features

Who’s trusted more - Rightmove, Zoopla or OnTheMarket?

A survey of portal usage shows a low level of trust and customer satisfaction from agents, and a majority of agencies saying they...

17 February 2021

From: Breaking News

Reservation Agreement firm sponsors Agency categories at ESTAS

Reservation Agreement specialist Gazeal is to sponsor the Estate Agent categories at The ESTAS later this year. Gazeal chief executive Bryan Mansell...

17 February 2021

From: Breaking News

Ex-footballer and BBC pundit launches new estate agency

Former Reading player and manager Mick Gooding has launched a new estate agency in the town. Gooding - a pundit at his...

16 February 2021

From: Breaking News

Countrywide Deal Done - Shareholders back Connells offer

Countrywide shareholders have overwhelmingly backed the offer by Connells to buy the company. At a special virtual AGM today 99.58 per cent...

15 February 2021

From: Breaking News

Rightmove courts controversy with Modern Method of Auction link

Rightmove is the latest portal to forge a link with the controversial Modern Method of Auction service being offered to agents. A...

15 February 2021

From: Breaking News

Property Natter - ‘I work for myself, not by myself’ – a self-employed agent’s tale

In this week's Natter, I focus on the inspiring story of Clare Hughes, who has bounced back in the last 12 months...

13 February 2021

From: Features

Reservation Agreements will win instructions for agents, says supplier

Agents should put as much emphasis on ensuring a house move actually happens as on winning the instruction to begin with,...

12 February 2021

From: Breaking News

Your Move owner building up financial services empire

LSL, owner of Reeds Rains and Your Move, is boosting its financial services sector through a £2.4m acquisition. It’s snapped up Mortgage...

12 February 2021

From: Breaking News

Why 2021 is set to be 'the year for good broadband' in the rental market

The impact of the Covid-19 pandemic and shifting tenant requirements are reinforcing the need for good broadband in the rental market...

10 February 2021

From: Sponsored Content

Three reasons why you should embrace omnichannel marketing

Let’s address the elephant in the room first - the property sector and how we market properties is changing. Gone are the...

10 February 2021

From: Features

Beware: Scams galore in Quick Buy property sector - claim

Scams are rife in the quick house buying sector with many companies seeking to take advantage of sellers in desperate situations. That’s...

09 February 2021

From: Breaking News

New property redress initiative launched, chaired by Tory MP

A new body which says it will “champion better outcomes for buyers” is described as independent but is to be chaired...

09 February 2021

From: Breaking News

ESTAS 2021 confirms autumn date for Awards and Forum

The biggest awards in the residential property sector, The ESTAS, has confirmed an autumn date for its main 2021 event.  Traditionally the...

09 February 2021

From: Breaking News

‘Very few new portals can seriously compete with us’ - claim

This time out, I’m in conversation with one of the big three established portals. Since it was founded in 2007, Zoopla...

04 February 2021

From: Breaking News

Customer Data Breach: Foxtons at centre of newspaper allegations

A newspaper claims that thousands of customers’ financial details held by Foxtons Group are being freely accessed on the so-called dark...

03 February 2021

From: Breaking News

Connells and Countrywide to be test-bed for Zoopla innovations

Connells Group, now on the threshold of taking the ailing Countrywide empire under its wings, has signed a five year partnership...

01 February 2021

From: Breaking News

Agency closes office after staff contract Coronavirus

Members of staff at an estate agency branch in the Midlands tested positive for Coronavirus in consecutive weeks, triggering a temporary...

29 January 2021

From: Breaking News

Graeme Edwards, General Manager at Ravensworth

Who are you and what does it say on your business card? I am the General Manager of Ravensworth, which is what...

28 January 2021

From: 60 Second Interview

Zoopla reveals multi-million-pound revolutionary changes

Zoopla has revealed a multi-million-pound programme of future developments which have taken 18 months to finalise. Chief executive Charlie Bryant has told...

28 January 2021

From: Breaking News

Better communication will be key for agents now and in the future

There is little doubt that the last year was one which none of us will easily forget both personally and professionally....

27 January 2021

From: Features

What can estate agents learn from retailers?

If your house is anything like mine, the postman has a path beaten to your door over the last nine months. In...

23 January 2021

From: Features

PropTech: Challenger portal says it’s now fourth largest

Free-to-list portal One Dome has launched a dedicated New Homes section - in line with the longer-established paid-for portals - and...

22 January 2021

From: Breaking News

Agents Do Charity - we’re back in business with a vengeance…

The New Year lull is well and truly over and this week’s Agents Do Charity show fundraising is back in business despite...

22 January 2021

From: Breaking News

Purplebricks wins award for the quality of customer reviews

Purplebricks - which for some years has been the focus of controversies over reviews - has been given a prestigious award...

21 January 2021

From: Breaking News

Agent closes branches and demands stricter Coronavirus controls

An estate agent has shut both branches of his business for safety reasons and wants tighter Coronavirus restrictions on the industry.  ITV...

20 January 2021

From: Breaking News

Work-from-home agency aims at national roll-out with industry novices

A firm calling itself the UK’s first 24/7 home-based agency says it wants to roll out nationally with a network of franchisees...

19 January 2021

From: Breaking News

Digital ID scheme for buyers and sellers wins government support

A PropTech company has won a grant for a project to improve ID verification in the buying and selling process, via...

19 January 2021

From: Breaking News

Pipeline surge not enough to stop Your Move/Reeds Rains revenue drop

Revenues for LSL Property Services - owner of Your Move and Reeds Rains - dropped last year by 15 per cent. Although...

18 January 2021

From: Breaking News

PropTech provider claims “most comprehensive report” on any property

A PropTech firm claims its new interactive property reports are “the most comprehensive on any UK property” and reduce the need...

18 January 2021

From: Breaking News

Could autonomous transportation affect the property market?

In the not-too-distant future, it will be possible to order a driverless car to collect you and then drive you to...

13 January 2021

From: Features

PropTech Today: Five sessions from RE:Connect you need to watch

The ‘future of residential’ is a huge term to contend with but one that was addressed last week through our RE:Connect...

13 January 2021

From: Breaking News

Land Registry extends requisition deadline to up to 60 days

HM Land Registry is extending the time its customers have to respond to requests for information to up to 40 days...

13 January 2021

From: Breaking News

Boomin signs up another 15 independents ahead of delayed launch

Boomin has announced another 15 independents as members of the site, which is expected to launch in the near future. “The latest...

11 January 2021

From: Breaking News

The PropTech revolution is re-invigorating the rental market

There’s no doubt that the property market underwent a tumultuous year in 2020, where efficiency was required more than ever. Since the...

09 January 2021

From: Features

Boomin's Michael Bruce reveals portal's aims - and the lessons of Purplebricks

To kick off 2021, we have a Q&A with one of the most high-profile – and, it has to be said,...

07 January 2021

From: Breaking News

How can we improve property matchmaking beyond the online portals?

Over the last 20 years, the growth of online property portals – including Zoopla, Rightmove and PrimeLocation – has transformed the...

06 January 2021

From: PropTech & Innovation

Countrywide’s former management slammed by industry veteran

Countrywide’s former management seriously damaged the company’s share value and status by adopting a flawed business plan - and then executing...

06 January 2021

From: Breaking News

Connells buys Countrywide - deal to be completed in New Year

In a dramatic New Year’s Eve statement on the London Stock Exchange, Countrywide has agreed the terms of a recommended offer...

31 December 2020

From: Breaking News

Tier 4 Reminder: All agents can continue working under these restrictions

Many agents have been operating under Tier 4 Coronavirus restrictions for some days, but today sees another 20 million residents in...

31 December 2020

From: Breaking News

Introducing NurturingAI - PropTech to identify customers and preferences

Free to list portal Residential People is launching a new cloud-based platform which it says will help agents use Amazon-style technology...

23 December 2020

From: Breaking News

Just a few days left to sign up to ESTAS Awards 2021

Entrants for the 2021 ESTAS Customer Service Awards have only until December 31 to sign up. Founder Simon Brown says: “The bounce...

22 December 2020

From: Breaking News

Banking barriers for start-ups and how to overcome them

Start-up letting agents looking to enter the market are finding it increasingly difficult to set up in business as banks point...

19 December 2020

From: Features

Zoopla launches marketing onslaught and urges branches to stay open

A 10 week marketing campaign is being launched by Zoopla - and the portal urges agents to stay open as much...

18 December 2020

From: Breaking News

Boomin signs another two agencies - more to be named soon

The Bruce brothers’ portal Boomin has signed two high profile regional agencies from the north of England. Manning Stainton and Farrell Heyworth...

18 December 2020

From: Breaking News

Top pandemic tips for estate agents

Described on this site as a ‘powerful disruptor’ in March 2020, few would deny that the COVID-19 pandemic has impacted on...

16 December 2020

From: Sponsored Content

Yes Purplebricks - but how many homes do you actually SELL?

Mystery still surrounds the number of homes actually sold by Purplebricks, despite upbeat statements regarding the number of instructions it wins. The...

16 December 2020

From: Breaking News

OnTheMarket revamp under highly-paid new chief executive

OnTheMarket is to undergo a revamp under its new chief executive, former Foxtons agent Jason Tebb - who has been given...

15 December 2020

From: Breaking News

How can letting agents reduce deposit disputes?

Deposit disputes can be time-consuming and difficult for all parties involved whether it be a letting agent, landlord, or tenant. Although at...

09 December 2020

From: Features

PropTech News: trio of new products and partnerships

A series of PropTech announcements over recent days suggest the sector is still buoyant with innovation. Firstly it’s been revealed that agents...

09 December 2020

From: Breaking News

Richard Price, Managing Director at Dezrez

Who are you? Hi, I’m Richard Price, Managing Director at Dezrez. Who are Dezrez and what EACRM do you provide? At Dezrez we’re on...

08 December 2020

From: 60 Second Interview

Agents ‘are good at pretending they’re qualified’ says agency CEO

A London estate agency chief executive says agents "have become good at pretending that they are qualified and regulated when the...

08 December 2020

From: Breaking News

Connells makes increased offer for Countrywide

Connells has this morning made a dramatic improvement in its bid to takeover Countrywide. It has increased its cash offer from 250p...

07 December 2020

From: Breaking News

PropTech: Boomin reveals first CRM integration

Software provider Dezrez has entered into an integration partnership with Boomin - the fledgling portal’s first PropTech deal.  The agreement ensures that...

07 December 2020

From: Breaking News

Property Natter: the backbone of our industry – charity, Cornwall and family!

Welcome to part three of our ongoing series on local independent agents, as we seek to give this all-important part of...

05 December 2020

From: Features

What should agents look for in a software provider in 2021?

If this year has taught us anything, it's that estate agents need their software provider and specifically their CRM, to help...

05 December 2020

From: Features

Giraffe360 invests £3.5m in ‘camera-as-a-subscription’ service for agents 

Here at Giraffe360, the PropTech startup, we have raised a £3.5 million funding round to further accelerate our product development and...

05 December 2020

From: Features

Another 300+ branches list on Boomin as it signs major agency

Belvoir has become the latest major agency group to sign up to Boomin as a founder agent.  The properties of all four...

03 December 2020

From: Breaking News

Baileys, Prosecco and a Tree - it can only be your Christmas videos

Hello and welcome to the latest of our parade of estate agency videos and photographs to mark Christmas 2020. It may be a...

03 December 2020

From: Breaking News

Michael Bruce bats away accusation of “bullying tactics”

Purplebricks founder Michael Bruce has batted away a stinging attack on him made by allAgents, a review website. allAgents has set up...

02 December 2020

From: Breaking News

Boomin wants founder agents on boards leading the portal

Upcoming portal Boomin has written to its founder agents inviting one of them to take up a seat on the main...

02 December 2020

From: Breaking News

Referral Fees - agents should disclose them up-front insists Ombudsman

The Property Ombudsman has joined calls for greater disclosure of referral fees by agents.  The issue has become a hot topic in...

30 November 2020

From: Breaking News

PRS regulation - could more authorities follow the lead of Westminster?

Back in September, Westminster Council launched a new strategy to help 'protect tenants' and 'ensure they live in good-quality and well-managed...

28 November 2020

From: Features

Why agents were in a stronger position to deal with Lockdown 2.0

As what now seems like a common occurrence everything has changed again since I last sat down to write about the...

28 November 2020

From: Features

Boomin wins backing of ‘anti-Purplebricks’ industry guru

One of the highest profile figures in the agency industry - and a past critic of Purplebricks - has come out as a vociferous...

27 November 2020

From: Breaking News

Boomin now claims 40% of the top 100 UK agencies

The soon-to-launch Boomin portal has signed up a national firm and now claims to have recruited 40 per cent of the...

25 November 2020

From: Breaking News

PropTech link-up aims to speed up transaction times

Two prominent suppliers have teamed up to offer customers instant visibility of chain lengths, details of agents connected to properties being...

24 November 2020

From: Breaking News

Countrywide brand unveils “transformational” new image

One of Countrywide’s two up-market brands, Hamptons International, has unveiled a new look which it describes as part of “a transformational...

23 November 2020

From: Breaking News

Reapit names IT supremo as its new chief executive

Reapit has named Mark Armstrong as the new chief executive officer, the post occupied by the high profile and popular Gary...

20 November 2020

From: Breaking News

How the shift to digital can improve your client experience

It’s no secret that the recent pandemic has forced more businesses to operate remotely, but the shift for estate agents has...

18 November 2020

From: Features

Conveyancers outperform agents for recent customer service say ESTAS

The customer service performance of conveyancers has improved in recent months according to the ESTAS review platform.  The long-standing and sometimes-heated debate...

18 November 2020

From: Breaking News

A rare shining light: property must be protected and allowed to flourish

Watching the government’s surprise press conference a couple of weekends ago the message was clear; we were heading into a gruelling...

14 November 2020

From: Features

Covid-19 and the potential impact on the buy-to-let market

Property is considered to be a safe investment. The buy-to-let market is booming, fuelled by a generation unable to get on...

13 November 2020

From: Sponsored Content

The importance of data from an agent’s perspective

Many agents are brilliant at giving a personal touch and are professional in the way they treat customers, but I would...

11 November 2020

From: Features

Date revealed for largest-ever combined ESTAS 2021 Awards

The 2021 ESTAS Customer Service Awards are to be held on Friday June 11. For the first time the awards will host...

09 November 2020

From: Breaking News

Four revenue generation tips for letting agents

What are the best ways for a letting agency to generate additional revenue and stay ahead of the competition? Management fees are...

07 November 2020

From: Features

Is Boris letting down the poor? Agency in rare criticism of government

High end agents usually keep their powder dry when it comes to party politics, to avoid upsetting customers. However Knight Frank has...

05 November 2020

From: Breaking News

The small things agents can do to reduce consumer stress

Purplebricks recently launched a meditation service to help buyers and sellers manage stress. You might disagree with the idea, but moving...

04 November 2020

From: Features

Agency stung by lockdown criticism reveals policy for next four weeks

An agency in London which was stung by fierce criticism in the spring lockdown has announced its policy for branch activity...

03 November 2020

From: Breaking News

Boomin portal reveals how agents will be charged for listings

Boomin is to levy a traditional monthly fee for estate and letting agents listing on the site, in line with other...

03 November 2020

From: Breaking News

Boomin reveals 'lifetime revenue' potential for agents

Advanced information released today about Boomin suggests it will seek a much closer relationship with agents than existing portals, with lifetime...

02 November 2020

From: Breaking News

Boost for Foxtons as sales improve - but revenue still down on 2019

A trading statement from Foxtons this morning provides a rare piece of good news for the troubled London agency. It says business...

29 October 2020

From: Breaking News

Quick Read Top Tips  - 5 best practices for all businesses

Here is a quick read focusing on 5 things you can check your business is doing while on your tea break....

27 October 2020

From: Marketing & Social Media

How to Reach More Landlords Part 2 - Using Innovative ‘Feet Up’ Campaign to Win Business

Independent agent uses innovative ‘feet up’ campaign to win business. An independent letting agency has invited landlords to put their ‘feet up’...

27 October 2020

From: Marketing & Social Media

Top 5 tips for successful estate agent social media management

It’s a given these days that your business needs to be on social media. Consumers spend a large portion of their...

27 October 2020

From: Marketing & Social Media

Boomin’s Backers: national and regional agencies are new founder members

Yet-to-launch portal Boomin has secured the support of 10 more estate agencies, one of them the national chain Humberts. In its third...

27 October 2020

From: Breaking News

Many Countrywide branches now shut permanently

Estate Agent Today can reveal that a string of Countrywide offices across the country have been closed in recent weeks - but...

26 October 2020

From: Breaking News

Property Natter: why diversification is the spice of life for agents

The property market has bounced back with all of the expected resilience and flexibility that is its hallmark since it reopened...

24 October 2020

From: Features

Six ways innovation is transforming the lettings sector

Tenant enquiries and property viewings unsurprisingly slowed this spring, due to the necessary government restrictions brought in to manage the pandemic....

24 October 2020

From: Features

Top tips - how can agents provide a 24/7 remote service?

The Covid-19 pandemic has impacted the way every industry operates and the property sector is no exception. Following an enforced seven-week...

23 October 2020

From: Sponsored Content

Countrywide gets £90m lifeline and top management clear-out

The troubled Countrywide group has announced a £90m investment by Alchemy Partners, a private equity company that specialises in investing in...

22 October 2020

From: Breaking News

Tax expert claims buyers of homes-with-annexes may pay excess SDLT

A tax expert says his research suggests some buyers of homes with annexes may have paid too much stamp duty on...

22 October 2020

From: Breaking News

Revealed - the ‘so what’ of software integration

Integration, collaboration and connected platforms – some great buzzwords, but what do they actually mean and do they really help agents? One...

21 October 2020

From: Features

Lockdown Plea: Let agents work in offices, not at home

One of the industry's senior agency leaders says it would be a mistake for agents to be stopped from working in...

21 October 2020

From: Breaking News

Boomin names another 10 founding member independent agencies

Boomin, the still-to-launch portal created by the founders of Purplebricks, has named another 10 founding member agencies. Like the initial 10 they...

21 October 2020

From: Breaking News

Over 700 agency branches fail to reopen after spring lockdown

Some 713 estate agency branches have failed to reopen following the spring lockdown according to a business consultancy. TwentyCi says that is the...

20 October 2020

From: Breaking News

Foxtons data breach but “no sensitive data compromised”

Foxtons is alleged by a newspaper to have suffered a malware attack and data breach which closed its MyFoxtons client website. The...

19 October 2020

From: Breaking News

Why we’re backin’ Boomin - top agents speak out for new portal

The senior management from four of the agencies announced as founding members of Boomin have spoken out in favour of the...

19 October 2020

From: Breaking News

Howzat! Online agency’s latest agents are professional cricketers

The latest agency recruits for online firm easyProperty are batting for the company in more ways than one - they are...

15 October 2020

From: Breaking News

Marketing shift for OnTheMarket towards more social media

OnTheMarket’s acting chief executive says the portal will embrace more social media and innovative marketing strategies in the coming period. Yesterday the...

14 October 2020

From: Breaking News

Property Natter – five ways to enable your agency to thrive this winter

The only certainty at the moment is ongoing uncertainty. It’s something we’ve got used to in 2020, but it’s still not...

10 October 2020

From: Features

Referral fee transparency shows why panel management is outdated

The latest review by the National Trading Standards Estate and Letting Agency Team into referral fees places the outdated practice of...

10 October 2020

From: Features

Single view of the chain - what does it mean for agents?

In early September, mio achieved an industry first with the release of the mio chain view API. Now, all the parties...

10 October 2020

From: Features

Latest online agent has 30 years work experience - but not in agency

A former healthcare executive is the latest convert to become an online agent with easyProperty, the company has announced. Richard Ayres has...

06 October 2020

From: Breaking News

Reveal referral fees now and don’t wait for law change, says NAEA

The National Association of Estate Agents has thrown its weight behind the recommendation of Trading Standards that agents must by law be...

05 October 2020

From: Breaking News

Agents MUST disclose referral fees, Trading Standards tells government

Customers must be told about third party referral fees when buying or selling a home says the National Trading Standards Estate...

02 October 2020

From: Breaking News

Covid employment advice service set up by Propertymark

Propertymark has teamed up with an employment and health and safety specialist to establish a service for member agents with Coronavirus-related...

02 October 2020

From: Breaking News

Here's how mio can help agents comply with RoPA framework

As the review of the recommendations of the Regulation of Property Agents Working Group continues, Emily Hawthorne, mio Account Manager and...

01 October 2020

From: Sponsored Content

Major regional agency unveils pioneering ‘super hub’ structure

One of the country’s major regional agencies has unveiled a ‘super hub’ structure which began life as a lockdown measure but...

29 September 2020

From: Breaking News

Safety in agents’ offices: understanding the law on whistleblowing

The Health and Safety Executive (HSE) has encouraged people to complain if they are unhappy about working conditions and thousands of complaints...

26 September 2020

From: Features

Commercial office space of the future

With no clear end in sight and conflicting Government advice as to whether we should work from home or go to...

24 September 2020

From: Sponsored Content

Portal promotes “free money” referral fees despite industry probe

One of the many new portals recently launched has made a pitch for agents to join because of its referral fees...

24 September 2020

From: Breaking News

Confirmed: Agents WILL have to wear masks in branch offices

Prime Minister Boris Johnson has announced that all retail staff will be obliged to wear masks when working - and it's now...

22 September 2020

From: Breaking News

Another agency group returns to Zoopla as portal celebrates growth

Another regional agency group has returned to Zoopla, attributing the move to the portal's “receptive audiences” amongst the house buying and renting...

21 September 2020

From: Breaking News

Tips for growing your management portfolio in uncertain times

Despite the recent effects of the Covid-19 pandemic, there is still much opportunity in the market for letting agents to grow...

19 September 2020

From: Features

Safety first: five-step risk assessment for agents’ offices

With the high street open again, and the Chancellor’s temporary stamp duty holiday helping to stimulate the market, estate and letting...

19 September 2020

From: Features

Effective signage is key to rebuilding customer confidence in the market

When it comes to the future of the property market in the wake of Covid-19, there are two main schools of...

19 September 2020

From: Features

Three ways estate agents can create a virtual tour

Across the UK and Europe, lockdown measures are changing and the markets are kicking back into life as we grow accustomed...

16 September 2020

From: Features

Property Jobs Today - the latest ins, outs, and moving abouts…

Hello and welcome to the new working week. Here’s the latest information on key hires across our industry: if you have similar...

14 September 2020

From: Breaking News

Agency networks to compete against each other for first time

A new customer service award category at The ESTAS will see agency networks competing against each other for the first time.  Networks...

14 September 2020

From: Breaking News

High-end agency launches auctions to hedge bets in uncertain market

Knight Frank has launched an auction business to give vendors a wider range of sale options as market uncertainty remains because...

10 September 2020

From: Breaking News

PropTech Today: Is there any such thing as a portal war?

For a mixture of reasons, I now only write this column every two weeks. At first, I missed the weekly consideration...

09 September 2020

From: Breaking News

Coup for ESTAS as major agency group signs up to review platform

The ESTAS, which is fast establishing itself as a review platform as well as an awards network, has signed up the...

09 September 2020

From: Breaking News

Zoopla tells agents - we're free until January if you commit long-term

The battle between portals is hotting up again with Zoopla repeating its offer of free listings until January for agents committing...

02 September 2020

From: Breaking News

OnTheMarket’s financial advisers talk up company and new CEO

Two City consultancies instructed by OnTheMarket have talked up the company’s fortunes after the appointment of its new chief executive.  Shore Capital, which in...

02 September 2020

From: Breaking News

Stewart McRae, Sales Director at CoreLogic UK

Who are you and what does it say on your business card? Stewart McRae, Sales Director at CoreLogic UK What is ‘company name’...

01 September 2020

From: 60 Second Interview

Estate agents’ network links with part exchange operator

The agency affiliation group Relocation Agent Network is linking with HBB Solutions, a part exchange and ‘guaranteed purchase’ operator.  HBB says a...

01 September 2020

From: Breaking News

Secret portal from Purplebricks founders wins praise from Rightmove critics

The Say No To Rightmove campaign has given a thumbs up to the new Boomin listings service created by the brothers...

27 August 2020

From: Breaking News

New PropTech reviews site aims to be agents’ go-to service

A new website aims to be the go-to service for agents who want reviews to help them assess the usefulness of...

25 August 2020

From: Breaking News

Major Countrywide shareholder demands “bold action to save company

One of Countrywide’s biggest shareholders has written a second letter to the company to demand bold action to save the agency...

19 August 2020

From: Breaking News

Online agency sells ‘fall-through insurance’ after 100 deals collapse

An online agency says it’s offering its customers a kind of ‘fall-through insurance’ after over 100 deals collapsed between mid-March and...

19 August 2020

From: Breaking News

Revealed: What today's renters want, need and expect

Life as we know it has changed – for everybody – and what tenants want, need and expect in this post-pandemic...

15 August 2020

From: Features

Zoopla’s new TV ad - portal wants to know what agents think

Zoopla says it wants to know what agents think of its new TV advert which airs from tomorrow but can be...

14 August 2020

From: Breaking News

Land Registry unveils latest digital upgrade for agents and others

HM Land Registry customers - including agents and conveyancers - can now manage all of their applications and correspondence including notices,...

14 August 2020

From: Breaking News

The agency that stood by its staff even as profits tumbled

Connells Group has announced its trading statement for the first half of 2020 - and its support for its staff is...

12 August 2020

From: Breaking News

Agents must check where customers holidayed - compliance guru

Agents should check where buyers and sellers have been on holiday as part of their approach to safety during the Coronavirus...

12 August 2020

From: Breaking News

ESTAS strengthens reviews link with Guild of Property Professionals

Reviews and awards platform ESTAS has announced that it’s now the preferred partner of the Guild of Property Professionals.  “Over the past...

11 August 2020

From: Breaking News

Rightmove has nothing to fear but Rightmove itself

It must have been a close thing on Friday as to whose faces were looking the most glum - those at...

08 August 2020

From: Features

Agents stay loyal to Rightmove but it suffers revenue and profits dive

Almost all estate agents are still saying Yes to Rightmove, according to figures produced by the portal this morning. Membership numbers for...

07 August 2020

From: Breaking News

Purplebricks delays changes to fees structure until the autumn

    Purplebricks says changes to its fees structure - possibly becoming less reliant on controversial upfront charges - has been delayed until...

03 August 2020

From: Breaking News

Sales progression – who should be doing it?

“Many hands make light work” – Does John Heywood’s old English proverb from the 1300s apply to modern approaches on how...

01 August 2020

From: Features

Face Coverings in Branches - agents given new guidance

New guidance on face coverings for agents working in branches, and for those dealing directly with visitors, was issued last evening. A statement...

24 July 2020

From: Breaking News

New Purplebricks fees structure likely to be revealed next month

It is widely expected that Purplebricks will shortly reveal the result of an experiment with a number of different pricing strategies. The...

23 July 2020

From: Breaking News

Celebrating the different side of estate agency

Difference should be celebrated. But in our industry it rarely is. I was on the board of a large corporate where...

22 July 2020

From: Features

Purplebricks founders reveal name of new ‘portal’ project

Purplebricks founders Michael and Kenny Bruce have revealed the name of their new property venture.  It’s to be called Boomin. There are still few specific...

22 July 2020

From: Breaking News

Purplebricks: another complaint prompts watchdog to intervene

Purplebricks has changed the wording of an advertisement on its website after a watchdog stepped in following a complaint. According to the...

22 July 2020

From: Breaking News

Leading online agency Housesimple rebrands with immediate effect

The online agency Housesimple has rebranded to become 'Strike' with immediate effect. The news comes as a surprise given the apparent success...

20 July 2020

From: Breaking News

Regulation of Agents: consultation opens on new Code of Conduct

Agents now have a chance to say what they think should be in a new Code of Conduct being discussed following...

20 July 2020

From: Breaking News

Property Natter: what will property conferences and events of the future look like?

Conferences, events and awards dinners are a hugely important part of the property calendar, bringing the great and the good of...

18 July 2020

From: Features

Jon Horton, Product director of sales progression platform, mio

Who are you and what does it say on your business card? Jon Horton, Product director of sales progression platform, mio What does...

17 July 2020

From: 60 Second Interview

What next for Purplebricks after latest international sell-off?

Purplebricks’ sale of its Canadian operation for some £35m begs the question - where can it now recoup some of its losses...

16 July 2020

From: Breaking News

Agents slammed for failing to protect staff and clients in virus crisis

The estate agency industry has been sharply criticised for its record on protecting staff and customers during the Coronavirus crisis. The compliance...

16 July 2020

From: Breaking News

Facemasks: Propertymark hints that agents may have to wear them

More than 24 hours after the government's announcement about the compulsory wearing of facemasks by shoppers in England, and there is...

15 July 2020

From: Breaking News

Will agents and clients have to wear facemasks in branches?

Wearing a face covering in shops and supermarkets is to be made mandatory in England.  Anyone failing to comply with the order...

14 July 2020

From: Breaking News

ESTAS combine agents, conveyancers and mortgage awards in 2021

The ESTAS Group says it will combine its awards events for agents, conveyancers and mortgage brokers in one ceremony in May...

13 July 2020

From: Breaking News

Fall throughs – the impact and the solutions revealed: Part Two

In the second of a series of articles, Emma Vigus, Managing Director of mio, the Estate Agents Sales Progression platform, explores...

11 July 2020

From: Features

Agents give better treatment to buyers with British accents - claim

A new study of British agents suggests that buyers with accents from most of the rest of the world receive less...

08 July 2020

From: Breaking News

Improving pipeline management with mio

Let’s face it sales progression is difficult and frustrating: 1)The process has never been properly joined up - the average chain has...

07 July 2020

From: Sponsored Content

Agency losing over 50 jobs says its brand is “very much alive”

The Andrew Grant regional estate agency brand is “very much alive” despite the firm which bore the name losing 54 jobs...

07 July 2020

From: Breaking News

Top agencies shut branches as industry adapts to 'new normal'

There are various reports of estate agencies closing branches - or not reopening them after lockdown - as they reduce the...

06 July 2020

From: Breaking News

Property Natter – who are the industry’s major trade bodies?

They are the names we hear about often, pushing for this or seeking clarifications on that. They are the representatives of...

04 July 2020

From: Features

Agency closes 23 branches and employs 'Partners' working from home

Haart - one of the brands owned by Spicerhaart, which laid off staff in the first hours of the pandemic -...

03 July 2020

From: Breaking News

The fraud risks facing the property sector as a result of Covid-19

Businesses across all sectors have struggled to adapt to the changes brought about by the Covid-19 pandemic. One group that have bucked...

01 July 2020

From: Features

Purplebricks critic launches “agent-friendly” PropTech platform

A former City analyst best known for his scathing criticisms of Purplebricks has launched a PropTech platform that he describes as...

30 June 2020

From: Breaking News

Over 50 jobs lost as agency collapses into administration

Over 50 jobs have been lost as a result of a Midlands regional estate agency falling into administration. The Shropshire Star reports...

29 June 2020

From: Breaking News

Virus made us abandon branches for hubs, says agency

A regional agency in the east of England says the Coronavirus lockdown working environment has made it rethink its structure -...

29 June 2020

From: Breaking News

Rightmove's new fees cut just kicks can down the road, say campaigners

The Say No To Rightmove campaign says the portal has merely kicked the fees can down the road, deferring a long-term...

25 June 2020

From: Breaking News

Rightmove and OnTheMarket extend cut-price fees deals

Rightmove and OnTheMarket have announced that they are extending their cut-price fees deals, introduced because of Coronavirus. This morning Rightmove says: "We have...

23 June 2020

From: Breaking News

New owners for agency that shut branches and created ‘hub’ structure

Midlands regional chain Andrew Grant, which last year closed some branches as it moved to a ‘hub’ structure, appears to have...

22 June 2020

From: Breaking News

One in six homeowners with mortgages now on payment break

One in six home owners with a mortgage across the UK are now on some form of payment holiday with lenders...

22 June 2020

From: Breaking News

Horses for courses - the rise of the personal agent

The phrase ‘game-changer’ has been hugely overused. But when applied to how Covid-19 is changing the way estate agents will work...

20 June 2020

From: Features

Ex-Countrywide CEO’s high praise for online agency’s success

A former chief executive of Countrywide has issued a string of extravagant claims about the lockdown success of the online agency...

17 June 2020

From: Breaking News

9,000 branches on paying contracts with OnTheMarket, portal says

OnTheMarket says in a trading statement this morning that as of May 31 only some 9,000 branches were on paying contracts...

11 June 2020

From: Breaking News

Virtual Viewings could mean work of five negotiators being done by three

Virtual viewings could transform estate agency so fundamentally that they might mean the work of five negotiators could in future be...

11 June 2020

From: Breaking News

Tune into consumer behaviour to accelerate business recovery

It’s official – the property market is back open for business. Estate agents have started to unfurlough staff and many are...

10 June 2020

From: Features

Property Natter – who are the challenger portals?

The only story that has come remotely close to pushing coronavirus – and its various knock-on effects – off the top...

06 June 2020

From: Features

Downturn’s silver lining: our two cents on the property market

There’s no doubt we’re in a less-than-rosy phase of the property cycle. This, however, is not another doom and gloom piece:...

06 June 2020

From: Features

Desk Shields & Social Distancing Signage from Kremer Signs

Social distancing will be part of our daily routine moving forward for the foreseeable future and if you run an estate...

04 June 2020

From: Sponsored Content

 Rightmove to enhance online viewing features in roll-out to agents

Rightmove has contacted all member agents saying it has enhanced its automated online viewing feature first introduced in April. As part of...

04 June 2020

From: Breaking News

Jeeves! High-end agency will now help buyers find butlers

Knight Frank has merged two of its existing divisions to form a new Private Residence Consultancy team - and the new...

04 June 2020

From: Breaking News

PropTech is the key to dealing with post-lockdown surge

The Covid-19 crisis has forced the UK property industry to rethink the way it operates. With little warning, the pandemic disrupted the...

03 June 2020

From: Features

New sales and rental franchise seeks agents to set up national operation

A senior property lawyer is to set up a franchise agency which he describes as embracing the best of the High...

02 June 2020

From: Breaking News

The property industry needs to prioritise mental health more than ever

Last week was Mental Health Awareness Week, and there is a great deal of positive things to be said about a...

30 May 2020

From: Features

Tom Harrington, Managing Director of PropCert.

Who are you and what does it say on your business card? My name is Tom Harrington and I’m the founder and...

26 May 2020

From: 60 Second Interview

Foxtons sales commissions collapse by 61% during Coronavirus period

New figures released by Foxtons this morning show a collapse in commission income to the agency during the Coronavirus period. Sales commissions...

26 May 2020

From: Breaking News

Mortgage holiday extension - new details released by FCA

The Financial Conduct Authority has published new draft guidance for lenders which will set out options available to their customers in the extended...

26 May 2020

From: Breaking News

20-point risk management protocol introduced by top agent

** This Bank Holiday Monday both Estate Agent Today and Letting Agent Today look at how agencies have modified offices and...

25 May 2020

From: Breaking News

Property Natter - what happened when big lenders had their own estate agencies?

All my recent Natters have been focused on one particular topic, the coronavirus crisis, for obvious reasons. But there has been...

23 May 2020

From: Features

Exclusive: Independent agents' group links with soon-to-launch portal

The fast-growing trade group for independent estate agents has launched a partnership with the soon-to-launch Homesearch portal. Of the various free-to-list portals...

22 May 2020

From: Breaking News

Physical valuations now undertaken by most lenders in England

The Bank of Ireland UK is the latest mortgage lender to resume physical valuations of properties in England, subject of course...

21 May 2020

From: Breaking News

PropTech Today: Settled - people miss the point about failure

I recently read the news about Settled closing its doors. As of 6.29am on Tuesday morning, the article had been read by 8,642...

20 May 2020

From: Breaking News

Countrywide explains softly-softly approach to re-opening branches

Countrywide has refuted claims that none of its branches have so far re-opened for business but has issued an explanation why...

19 May 2020

From: Breaking News

Unsafe to return to work: Most agents are worried, polls show

A series of polls taken by Estate Agent Today suggest substantial numbers of agents remain uncomfortable about returning to trading even...

15 May 2020

From: Breaking News

Online estate agency ceases trading and customers refunded

The online estate agency Settled appears to have ceased trading with its customers refunded. It was launched in 2014 by former Google...

14 May 2020

From: Breaking News

Craig Fenner, a Customer Success Director at Feefo

Who are you? I’m Craig Fenner, a Customer Success Director at Feefo.  I work directly with Feefo’s Enterprise clients to ensure they...

14 May 2020

From: 60 Second Interview

Sales centres reopen next week with deals already beating 2019

House builder Taylor Wimpey says its reopening show homes and sales centres next week, but for pre-booked appointments only. In a message...

14 May 2020

From: Breaking News

The two most expensive mistakes the property sector is making right now

The fallout from Covid-19 has hit everyone hard. With breaking news today that agents are able to look at how to...

13 May 2020

From: Features

Conveyancers and removers join agents on ‘Back To Work Day’

It’s back to work today for England’s estate agents and the housing market - but it’s the start of a new...

13 May 2020

From: Breaking News

Back-To-Work guidance for agents expected this week

The chief executive of NAEA Propertymark says he expects specific government guidance later this week for estate agents to return to...

12 May 2020

From: Breaking News

Mortgage holidays could be extended to up to a year

The Financial Conduct Authority is reported to be considering offering homeowners up to 12 month’s mortgage holidays. Currently 1.2m mortgage payment holidays...

12 May 2020

From: Breaking News

First details emerge of how businesses will reopen after lockdown

First details of the government’s programme to allow businesses to reopen have begun to emerge - with little comfort for estate...

11 May 2020

From: Breaking News

Fury over Rightmove’s post-lockdown advertising bonanza

There’s been an explosion of anger about Rightmove’s pledge to undertake its biggest-ever marketing campaign - while at the same time...

11 May 2020

From: Breaking News

Property Natter - what will agent offices look like post-lockdown?

There has been much speculation about when agents will be allowed back to work, and what the new office working environment...

09 May 2020

From: Features

The inside track on lockdown from agency’s interiors experts

Fine & Country is one of those clever agencies employing interior designers to help stage properties, making them look their best...

08 May 2020

From: Breaking News

Rightmove launching biggest-ever marketing campaign - no news on fees

Rightmove says it’s to launch its biggest ever national marketing campaign in a bid to kick-start the market once lockdown eases. The...

07 May 2020

From: Breaking News

PropTech Today: 75% of agency branches will close within five years

“A lot of people have learned that they can work at home, or that there’s other methods of conducting their business......

06 May 2020

From: Breaking News

Virtual Viewings here to stay even after lockdown - PropTech chief

Virtual viewings are here to stay and will continue long after lockdown eases according to the head of a PropTech group. Babek...

05 May 2020

From: Breaking News

Keeping leads engaged is subject of first Zoopla Skills Session

Zoopla is launching a series of Skills Sessions to support agents through the Coronavirus crisis.  The sessions are free to join and...

05 May 2020

From: Breaking News

Countrywide pleads to government to allow agents to return to work

Countrywide has added its weight to the campaign asking the government to allow agents to get back to work - and...

04 May 2020

From: Breaking News

Sales progression: We need to talk about speed

Buying and selling a house is often referenced as being one of the most stressful life experiences that we can go...

02 May 2020

From: Features

Business Interruption Insurance Scandal: class actions begin to form

The scandal over Business Interruption Insurance policies is hotting up, with class actions being discussed against insurance firms and the Financial Conduct Authority announcing...

01 May 2020

From: Breaking News

Social distancing signs for agents through quick-off-the-mark supplier

The Kremer Signs company has unveiled a package of products for agents to use in the new era of social distancing.  These...

01 May 2020

From: Breaking News

Agency goes hybrid during lockdown by joining online network

The online agency network love2move has won a new agency client despite the Coronavirus lockdown. Pinkerton - which covers the North Down,...

01 May 2020

From: Breaking News

Independent agents’ group and awards platform reveal new partnership

The Federation of Independent Agents and the ESTAS review and awards platform have formed what they call “a key partnership.” The FIA...

01 May 2020

From: Breaking News

Countrywide senior staff have pay cut as 78% of workforce furloughed

Countrywide’s senior staff earning over £45,000 per year have had their pay cut by a fifth while some 78 per cent...

30 April 2020

From: Breaking News

Plan revealed for agents to work safely when lockdown relaxes

A six-point guide is to be issued today to agents reopening offices when the government gives the go ahead, possibly in...

28 April 2020

From: Breaking News

Property Jobs Today - key appointments made during lockdown

Hello and welcome to Property Jobs Today - our first for some weeks as the coverage has previously been dominated by...

27 April 2020

From: Breaking News

Property Natter: a week in the life of…agents in lockdown!

Lockdown measures are still in place for another two weeks, at least, with the possibility of them being extended beyond that....

25 April 2020

From: Features

Agents Beware: higher insurance premiums likely despite row over losses

The company at the centre of a controversy over estate agents’ business interruption insurance says its core package does NOT cover...

23 April 2020

From: Breaking News

40 to 50 calls a day still coming in to The Property Ombudsman

The Property Ombudsman’s office is still receiving 40 to 50 calls a day from the public, even though most transactions with...

23 April 2020

From: Breaking News

Major agency enhances online offer - and even includes games for the kids

Hunters has expanded its online offering to improve its service to both the sales and lettings sectors - and it’s even...

16 April 2020

From: Breaking News

Searches: councils slammed as dangerous over face-to-face visits

A trade body has reported some council search departments to the government for refusing to provide email details and forcing search...

16 April 2020

From: Breaking News

Almost 60 new branches sign up to ESTAS customer review platform

Three more agencies have signed up to the ESTAS customer review platform. The arrival of Newton Fallowell, Lovelle and Goodchilds - all...

16 April 2020

From: Breaking News

OnTheMarket furloughs over 20% of staff and defers credit arrangements

OnTheMaket has this morning announced a raft of what it calls ‘mitigating measures’ to help it survive the Coronavirus crisis. These include...

15 April 2020

From: Breaking News

One in nine mortgages in the UK enjoying payment holidays

Over 1.2m mortgage payment holidays have been offered by lenders to customers impacted by the Coronavirus crisis - that’s equivalent to...

15 April 2020

From: Breaking News

Selling from home, BTL latest and tenant info - Conquering Corona

Hello - we hope you had as good an Easter as possible in these unusual circumstances, and welcome back to work. Now...

14 April 2020

From: Breaking News

Remote ID verification software demanded by more agents

A PropTech firm is reporting a surge in demand for its remote ID verification software products during the virus lockdown. The software,...

14 April 2020

From: Breaking News

More mortgage lenders easing rules on automated valuations

A leading estate agency says it has observed that some banks previously opposed to accepting remote and desktop valuations have started...

09 April 2020

From: Breaking News

The coronavirus impact - one month in

As the impact of coronavirus unfolds, we are in constant conversations with customers to understand the challenges they’re facing and to...

08 April 2020

From: Features

Zoopla extends ‘three months free’ offer to five: Is this enough for agents?

Zoopla has confirmed that it’s to extend its ‘three months free’ plan to five months of free portal usage for agents...

08 April 2020

From: Breaking News

Franchisees advised on government loan schemes by Winkworth HQ

Individual franchisees operating under the Winkworth banner are receiving what the company calls “comprehensive help” on a range of issues, including...

07 April 2020

From: Breaking News

Agency targeted by scammers leaving fake negative reviews

An estate agency has been targeted by scammers who leave fake reviews if they haven’t been given a pay-off. Minors & Brady...

06 April 2020

From: Breaking News

New EPC assessment guidance issued - Conquering Corona

Hello and here’s the latest daily update to help the industry through these unprecedented times.  If you have any appropriate advice you...

03 April 2020

From: Breaking News