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KEYWORD "Complaints" - 96 RESULTS
Should agents pay for an increased Trading Standards budget?

A large part of the DCLG’s Call for Evidence on the home buying and selling process focuses on the role of...

18 November 2017

From: Features

Purplebricks shares dip below 300p - 40% down over four months

Purplebricks’ share price value yesterday dropped below the 300p, over 40 per cent less than its high point over the recent...

16 November 2017

From: Breaking News

PropTech Today: Will eMoov’s no-sell-no-fee inspire others?

Online estate agent eMoov recently set itself apart by directly addressing the issues of openness and transparency that have long dogged the online business...

15 November 2017

From: Breaking News

Exclusive: four more complaints about Purplebricks filed to watchdog

Estate Agent Today has been told that there are four more complaints filed to the Advertising Standards Authority about hybrid agency...

30 October 2017

From: Breaking News

Purplebricks: agency wins advert dispute over Local Property Experts

Complaints about a Purplebricks claim concerning its Local Property Experts have been rejected by the Advertising Standards Authority. Complaints came from PDQ...

25 October 2017

From: Breaking News

Purplebricks TV ads declared 'misleading' after complaint over fees

The Advertising Standards Authority has ruled that two TV advertisements for Purplebricks cannot be shown again in their current form because...

18 October 2017

From: Breaking News

Agency's non-existent Zoopla membership spurs complaint

Three more complaints about agents made to the Advertising Standards Authority have been settled informally - including one concerning an agency's...

20 September 2017

From: Breaking News

Purplebricks viewings complaint informally resolved by ASA

The Advertising Standards Authority (ASA) has informally resolved another complaint made against wording on Purplebricks’ website.  A complainant suggested that the wording...

06 September 2017

From: Breaking News

TPO integrates live chat to handle online consumer complaints

The Property Ombudsman Scheme (TPO) has partnered with Yomdel to provide a 24/7 live chat service.  Consumers can now seek 'independent dispute...

04 September 2017

From: Breaking News

Online agency subject of another complaint about website wording

Online agency HouseSimple has once again been the subject of a complaint to the Advertising Standards Authority. Earlier this month a HouseSimple advertisement...

30 August 2017

From: Breaking News

Be wary of online agents' claims, consumer group tells public

Consumer group Which? says the public should be wary of claims made by online estate agents. This follows a series of complaints about...

29 August 2017

From: Breaking News

Ombudsman warns that expelled agency may be trading illegally

The Property Ombudsman has expelled a London lettings and estate agency for a year and is warning that the firm may...

23 August 2017

From: Breaking News

Banned!  Online firm claimed High Street agents charge 1.5% to 4%

The Advertising Standards Authority has banned online agency HouseSimple from claiming that High Street agents charge “1.5% to 4% (plus 20%...

16 August 2017

From: Breaking News

PropTech Today: Trust - the fundamental flaw at the heart of tech-driven business

Even if you didn’t watch it, you’ve almost certainly heard about it by now.  The recent BBC Watchdog exposé of Purplebricks has...

09 August 2017

From: Breaking News

Purplebricks told to slow growth and get its house in order by City analyst

After a roller-coaster day on the Stock Exchange yesterday, Purplebricks has sought to defend itself against further possible share price losses...

03 August 2017

From: Breaking News

The Property Ombudsman expels three agencies

Three agencies have been expelled from membership of The Property Ombudsman for two or more years, after failing to pay awards...

28 July 2017

From: Breaking News

New trade group wants agents to display 'seal of integrity'

The fledgling trade body CIELA says it is going to institute a kitemark-style service for all estate agents to be able...

21 July 2017

From: Breaking News

The Queen's Speech marks another step forward for leasehold reform

The political ebb and flow continues - seemingly with all the subtlety of a Boris Johnson rugby tackle on a 10-year...

01 July 2017

From: Features

Big rise in complaints and compensation says The Property Ombudsman

The Property Ombudsman’s annual report reveals a significant increase in the number of formal complaints resolved by the scheme and a...

22 June 2017

From: Breaking News

The ESTAS – the UK’s best letting agents have their say

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

27 May 2017

From: Features

How service drives up standards of student lets

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...

27 May 2017

From: Features

Connells Help to Buy complaint informally resolved by ASA

The Advertising Standards Authority (ASA) has informally resolved a complaint made against Connells. The case focused on a Connells Rightmove listing which...

17 May 2017

From: Breaking News

Trade group claims ad watchdog is probing Purplebricks complaints

Fledgling trade group CIELA says two aspects of its complaint to the Advertising Standards Authority are the subject of ‘further investigation’...

04 May 2017

From: Breaking News

'Quick buy' company cleared of breaching advertising code

The Advertising Standards Authority has given the green light to an circular which provoked complaints suggesting it deliberately did not appear...

05 April 2017

From: Breaking News

A poor advert for the agency industry

There’s good and bad in every industry and at first sight, this week has been one where the good have won...

01 April 2017

From: Features

Only 14 complaints about 'quick sale' buying firms in two years, says TPO

There were only 14 complaints to The Property Ombudsman about so-called 'quick sale' firms - the professional buying companies that purchase...

10 March 2017

From: Breaking News

Portal's 'win a house' competition ad banned by watchdog

A competition organised by Real Hot Property - which says it “aims to be Europe’s largest property portal” - has been...

22 February 2017

From: Breaking News

Developer to build fewer homes after 'poor quality' issues

A house builder has set aside £7m to spend on repairs to its own new properties after a series of complaints...

21 February 2017

From: Breaking News

Council's For Sale/To Let board fines come into effect tomorrow

A controversial scheme in a London borough, limiting the size and duration of letting and estate agents’ boards on display, comes...

31 January 2017

From: Breaking News

eMoov amends website wording after ASA complaint

The Advertising Standards Authority (ASA) has informally resolved a complaint made against online estate agency eMoov.  The complaint challenged whether two statements...

25 January 2017

From: Breaking News

Watchdog intervenes after complaints over agents' advertisements

The Advertising Standards Authority has intervened after a series of complaints about adverts placed by estate agents and other property industry...

04 January 2017

From: Breaking News

'Whistle-blower' estate agent was unfairly dismissed, rules tribunal

An estate agent at an office of London agency Felicity J Lord, who alleged unethical practices were taking place in the...

28 November 2016

From: Breaking News

No action over ad claiming flats were 'waterfront' - when they weren't

The latest round of complaints made to the Advertising Standards Authority against property firms’ ads have once again ended only with...

23 November 2016

From: Breaking News

Online agency Hatched agrees to withdraw marketing letters

The online agency Hatched has agreed to withdraw marketing letters following a complaint to the Advertising Standards Authority. The ASA says a...

16 November 2016

From: Breaking News

Agent and conveyancer relationships must go beyond the bottom line

Working relationships between estate agents and conveyancers can be mutually beneficial with the referral of work between parties. However, they are missing...

12 November 2016

From: Features

Banned - award-winning online agency's fees comparison advert

The award-winning online agency HouseSimple has had one of its advertisements banned by the Advertising Standards Authority. The advert was a poster for...

09 November 2016

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

How can agents manage negative feedback left on review sites?

Online reviews play an increasingly vital role in shaping the decisions of customers. Practically everyone using the internet to compare estate...

22 October 2016

From: Features

First-time buyers – how agents can help them through the legal process

Conveyancing is the most complained about area of law in England and Wales – accounting, on average, for nearly a quarter...

14 October 2016

From: Features

Watchdog explains why agency complaints 'informally resolved'

The Advertising Standards Authority has explained to Estate Agent Today why many of the complaints made against estate and letting agents...

13 October 2016

From: Breaking News

eMoov's petition wants agency licensing because standards are poor

eMoov founder and chief executive Russell Quirk has launched another online petition, this time calling for mandatory licensing of estate agents. The...

10 October 2016

From: Breaking News

The Property Ombudsman tells estate agents: 'raise your standards'

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

Vital court case to be held next week to decide 'second homes ban'

Next week sees a court case which will decide whether there will have to be a re-run of the ‘second homes...

29 September 2016

From: Breaking News

ASA informally resolves more complaints against property firms

The Advertising Standards Authority (ASA) has published details of four more cases in which it has 'informally resolved' complaints made against...

21 September 2016

From: Breaking News

ASA upholds two of three complaints made against Purplebricks

The Advertising Standards Authority (ASA) has upheld two of three complaints against claims made in Purplebricks' TV and website advertising.  The watchdog upheld...

14 September 2016

From: Breaking News

Watchdog intervenes over agency and developer property descriptions

The Advertising Standards Authority has stepped in following two unrelated complaints - one was over an agent’s property description, and the...

10 August 2016

From: Breaking News

What can the lettings industry learn from AirBnB, Vrumi and JustPark?

Barely a week goes by without news of the latest disastrous AirBnB experience suffered by an unsuspecting landlord.   Whether it’s damage...

22 July 2016

From: Features

Foxtons wins green light despite opposition to latest branch proposal

Foxtons has won planning consent for an office in the south London suburb of Peckham after another controversy involving opposition from...

06 June 2016

From: Breaking News

Quick sale firm wins radio advertising complaint case

The Advertising Standards Authority (ASA) has decided not to uphold a complaint made against a quick property sale firm's radio advert.  The...

01 June 2016

From: Breaking News

Property advertising complaints up 10% since 2014, says ASA

Complaints made against adverts issued by property firms have increased by 10% in the last year. The Advertising Standards Authority (ASA) reports...

26 May 2016

From: Breaking News

Portal juggling: now the public start passing complaints to NTSEAT

A member of the public has submitted a complaint on portal juggling to the National Trading Standards Estate Agency Team following...

16 May 2016

From: Breaking News

Conveyancing delays are not the only reason transactions fall through

In this business you get used to dealing with regular customer and third-party feedback, input, and (occasionally) complaints.  Much like the agency market...

13 May 2016

From: Features

Britain’s best letting agents

Here are the top letting agents in Britain who go above and beyond to help their customers, as voted for by...

10 May 2016

From: Features

Four ways to instantly impress with your customer communication skills

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away.  The client,...

06 May 2016

From: Features

Surge in complaints over service charges on leasehold properties

The Association of Leasehold Enfranchisement Practitioners says more leaseholders are complaining of inflated service charges for maintenance, upkeep and communal areas.  The...

27 April 2016

From: Breaking News

Competition and Markets Authority warns agents over portal choices

After over a year of speculation, the Competition and Markets Authority has stepped into the row over OnTheMarket and its ‘one...

21 April 2016

From: Breaking News

OnTheMarket saga; 'open letter' agent is latest to receive legal warning

The agent who last year wrote a controversial ‘open letter’ about OnTheMarket has now received a letter demanding she pay alleged...

12 April 2016

From: Breaking News

Why we're recruiting 'Property Gurus' who aren't necessarily agents

This website recently published a piece ahead of the nationwide launch of our new property platform, Be Street Smart.  It explained how...

01 April 2016

From: Features

Agent fears 'abandoned sales' if completions miss stamp duty deadline

An estate agent has spoken out about the threat of ‘abandoned sales’ if a completion bottleneck prevents purchases of properties going...

29 February 2016

From: Breaking News

Conveyancers and agents: Let's not shy away from complaints

To those working within the conveyancing sector, the recent statistics from the Legal Ombudsman regarding complaints are perhaps not surprising.  In our...

30 January 2016

From: Features

Legal Ombudsman issues conveyancing guide after buyer's £20,000 bill

The Legal Ombudsman has published new guidance for first time buyers as a result of conveyancing problems topping the list of...

19 January 2016

From: Breaking News

Sean Hooker, Head of Redress, PRS

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

23 December 2015

From: 60 Second Interview

eMoov and other property firms resolve ad disputes with advertising watchdog

eMoov is one of several property firms to have ‘informally resolved’ disputes with the Advertising Standards Authority - usually achieved by...

16 December 2015

From: Breaking News

Property Natter: the end of an era

It was an end of an era in the property world this week. Christopher Hamer stepped down as the Property Ombudsman...

04 December 2015

From: Features

Agencies change websites and Facebook after ad watchdog intervenes

Two leading estate agency groups have changed website details of properties after complaints were lodged with the Advertising Standards Authority. The ASA...

25 November 2015

From: Breaking News

Agents expelled from Property Ombudsman over compensation dispute

Two more agents have been expelled by TPO because they failed to pay awards when ordered to pay compensation, and because...

11 November 2015

From: Breaking News

ASA raps property company for wording of Rightmove listing

The Advertising Standards Authority has ordered the company Homewise not to use misleading wording following two complaints about one of its...

28 October 2015

From: Breaking News

Zoopla to provide latest figures on agency members this week

Zoopla says it will later this week give an update on the number of agents it now has as members -...

19 October 2015

From: Breaking News

Purplebricks and other agencies resolve complaints to advertising watchdog

Four estate agencies including online player Purplebricks have resolved complaints submitted to the Advertising Standards Authority. Every week the ASA publishes a...

14 October 2015

From: Breaking News

Agencies amend wording of ads to escape advertising watchdog action

Two agencies have agreed to amend the wording of their advertisements to avoid the possibility of formal action by the Advertising...

07 October 2015

From: Breaking News

TPO revises codes of practice to include consumer and deregulation laws

The largest of the three government-approved redress schemes, The Property Ombudsman, has updated its codes of practice to include new legislation...

02 October 2015

From: Breaking News

Sheffield: an example of how a local authority can enforce compliance

It’s been nearly a year since all lettings and property management agents have been legally required to join a redress scheme...

25 September 2015

From: Features

New Property Ombudsman is ex-head of Planning Inspectorate

Katrine Sporle is to be the new ombudsman at The Property Ombudsman, one of the three government-approved redress services for the...

21 September 2015

From: Breaking News

Agents Do Charity - as summer turns to autumn

The Bank Holiday weekend heralds the end of August and the return to a more normal sales and lettings market for...

28 August 2015

From: Breaking News

'Complaining Cow' warns of property redress chaos

A consumer champion says a new privatised system of Alternative Dispute Resolution, being introduced in October, threatens to create ‘complaints chaos’...

10 August 2015

From: Breaking News

Property Natter: Let's embrace the social web

So, has everyone been enjoying the fine summer weather we’ve been experiencing? Oh, wait…fear not, I will attempt to inject a...

07 August 2015

From: Features

How to ride the digital wave legally and fairly

The internet and rapidly evolving digital landscape has revolutionised the way people buy and sell properties. With some reports suggesting 95 per...

03 July 2015

From: Features

Video round up 03.07.15 - Watch the weekly news from Estate Agent Today

Watch the latest weekly video roundup of news from Estate Agent Today and Letting Agent Today, featuring stories on complaints lodged...

03 July 2015

From: Video Articles

Video round up 03.07.15 - Watch the weekly news from Estate Agent Today

Watch the latest weekly video roundup of news from Estate Agent Today and Letting Agent Today, featuring stories on complaints lodged...

03 July 2015

From: Breaking News

Advertising fees row: Property Centre still awaits CMA contact

The property centre in the middle of the latest controversy surrounding the Competition and Markets Authority says it is still waiting...

01 July 2015

From: Breaking News

Property Centre referred to competitions watchdog over advertising of homes

The Competition and Markets Authority is reported to have received two complaints about a property centre, accusing it of breaking anti-competition...

30 June 2015

From: Breaking News

Let’s get our act together

This month has marked a real change in the way the private lettings sector is perceived - and it’s a perception...

19 June 2015

From: Features

NEW! AgentTracker Conveyancing

A NEW SERVICE FOR YOU We are pleased to announce the launch of our NEW Conveyancing service, allowing you to offer an...

17 June 2015

From: Sponsored Content

PRS Announce Partnership with Small Claims Mediation

The Property Redress Scheme (PRS) is delighted to announce their partnership with the award winning mediation provider, Small Claims Mediation (SCM) The...

11 June 2015

From: Sponsored Content

It's time for OTM to drop the exclusivity rule

Yesterday we heard about the letter from the CMA warning agents about anti-competitive behaviour. Today, in a scoop for Estate Agent...

04 June 2015

From: Features

NTSEAT to meet with CMA over OTM cartel complaints

The National Trading Standards Estate Agency Team (NTSEAT) is to meet with the Competition and Markets Authority (CMA) to discuss complaints...

04 June 2015

From: Breaking News

ASA upholds complaints against eMoov

The Advertising Standards Authority (ASA) has upheld two complaints made against online estate agency eMoov.  The first centred around eMoov’s claim that...

03 June 2015

From: Breaking News

Fee disclosure: Are you ready for an inspection?

Earlier this week we passed the official deadline for letting agents to fully publicise their fees as well as providing evidence of...

29 May 2015

From: Features

Oh no, not another complaint...

OK, you’ve had your fun. Now let’s leave the regulators regulate and work for the public. If you don’t know what I...

22 May 2015

From: Features

ASA investigating complaints about online agents' VAT

The managing director of Hatched online agency is accusing Purplebricks, eMoov, Tepilo and House Network of advertising their rates exclusive of...

19 May 2015

From: Breaking News

Online agency seething about ASA complaint from High Street agent

Online agency EweMove says it is seething about a complaint made to the Advertising Standards Authority by a high street estate...

18 May 2015

From: Breaking News

Deposits row: Agent may switch redress scheme

The Brian Cox estate agency, at the centre of a weekend newspaper allegation about £2,000 deposits from buyers, has strongly defended...

12 May 2015

From: Breaking News

Over the next five years, let’s talk - but not to ourselves

So, a sigh of relief.  Most agents will be pleased with the election result - even if they are not Tory supporters...

08 May 2015

From: Features

Rival redress schemes report increased business

Two rival redress schemes applying to sales and lettings agents are claiming increased business.  A press release from the Property Redress Scheme...

30 April 2015

From: Breaking News

Huge rise in referrals to The Property Ombudsman

There was a whopping 42 per cent rise in referrals to The Property Ombudsman last year according to the annual report...

21 April 2015

From: Breaking News

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