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KEYWORD "Complaints" - 101 RESULTS
Eco Retro-fitting Homes - call for consumer protections

A coalition of organisations representing consumers, financial institutions and energy suppliers has written to the Department for Energy Security and Net...

01 May 2024

From: Breaking News

Trade and representative bodies launch fifth iteration of the BASPI

Trade and representative bodies representing the legal, surveying, estate agency and property management sectors, including the Conveyancing Association, have launched the...

27 April 2024

From: Features

Phil Spencer - How To Prove The AI Bots Wrong

Artificial Intelligence is now a part of all our lives, but my attention was grabbed recently by an AI critique of...

23 April 2024

From: Breaking News

Potential ticking time bomb for retrofit complaints awaits

The term ‘time bomb’ is sometimes overly used in the housing market, and while it has been linked to many things...

06 April 2024

From: Features

Material Information Guidance - Is it Actually Material?

In this, the second of a three-part series, David Beaumont continues his critique of the new Material Information Guidance. There are 21...

30 March 2024

From: Features

A Property Tale For Our Times - and it doesn't end well

If you want to hear of a tale for our industry’s times - featuring housing shortages, planning disputes, rampant  inflation and...

23 March 2024

From: Features

Estate agency complaints and payouts on the rise

Agents faced more complaints and paid out higher levels of redress last year, industry data shows. Annual figures from the Property Redress...

18 March 2024

From: Breaking News

Top tips to promote the real value of your letting agency

The role of a residential landlord has changed considerably over the years. What was once a relatively straightforward means of generating...

18 November 2023

From: Features

Industry Views - Are Social Housing Landlords Worse Than Buy To Let Amateurs?

If you’ve paid even scant attention to Landlord Today or other trade titles, you’ll be familiar with the headlines about rogue...

04 November 2023

From: Features

Misleading information is No. 1 complaint, says PRS boss

Despite the announcements, the publicity, the guidance and the acres of website information, the most common complaint surrounding house sales is...

14 October 2023

From: Features

Conveyancers face ‘too many complaints’ about undertaking breaches

The Council for Licensed Conveyancers (CLC) has warned it is receiving “too many complaints” about breaches of undertakings by solicitors. The regulator...

09 August 2023

From: Breaking News

TPO: Agents must be wary of appraisal and offer complaints 

Estate agents have been urged to be wary of complaints around market appraisals and the handling of offers. The latest annual review...

03 August 2023

From: Breaking News

Agent expelled from redress scheme after buyer complaint

Just one agent was expelled from The Property Ombudsman (TPO) redress scheme in the latest quarter. TPO has revealed that Price Point...

27 June 2023

From: Breaking News

Prison for conman who stole thousands from property buyers

A man has been jailed for fraud after conning potential property buyers out of nearly £16,000. Jaspal Singh Juttla, 64 of Northwood...

01 June 2023

From: Breaking News

TPO: More clarity needed on agency agreements

Agents are being urged to be clearer about their terms of business with clients after the public face of The Property...

15 May 2023

From: Breaking News

Section 21 use ‘ overstated’, according to LRG research

A controversial change due to be brought about in the proposed Renters’ Reform Bill is the abolition of Section 21 ‘no...

15 April 2023

From: Features

New partnership to protect consumers from rogue traders

At a time of great uncertainty, the HomeOwners Alliance (HOA) and the Federation of Master Builders (FMB) have announced a partnership...

13 April 2023

From: Breaking News

Doorsteps among collapsed agents ejected from redress scheme

Eight agents were excluded from The Property Ombudsman (TPO) scheme during the first quarter of 2023 including collapsed online brand Doorsteps for...

06 April 2023

From: Breaking News

Fourth version of BASPI form launches with queries on building safety

Trade and representative bodies representing the legal, surveying, estate agency and property management sectors have launched the fourth iteration of the...

03 April 2023

From: Breaking News

Redress scheme unveils new member panel

The Property Redress Scheme (PRS) has formed a new member panel that will be chaired by senior industry figure Eric Walker. The...

12 January 2023

From: Breaking News

Agents have three months to register unresolved banking complaints with BBRS

Property professionals, including agents, are being urged to make use of a dedicated small business banking dispute scheme before it closes...

21 November 2022

From: Breaking News

Compliance expert: Agency complaints are inevitable

High transaction volumes are likely to lead to more complaints about agents, a compliance expert claims. Paul Offley, compliance officer at The Guild...

18 November 2022

From: Breaking News

CLC: ‘We are not a light-touch regulator’

The chair of the Council of Licensed Conveyancers (CLC) has warned firms that it shouldn’t be seen as a ‘light-touch’ regulator. Speaking at...

07 November 2022

From: Breaking News

Agency sales complaints rise as issues become more complex - TPO

Increasing numbers of complaints about agents are being resolved without formal investigation but issues are becoming more complex, The Property Ombudsman...

02 November 2022

From: Breaking News

New-build buyers set to benefit from beefed-up protections

A new Code of Practice for builders and an independent Ombudsman for consumers in the new-build sector went live this week. Customers...

07 October 2022

From: Breaking News

Conveyancing - Time for a Rethink?

Another piece about conveyancing? Seems like it's been a bit of free-for-all in the last couple of weeks on the woes...

06 August 2022

From: Features

More upfront information when buying a car vs buying a house! Is it time for change?

I look back on when my dad helped me buy my first car and shared his pearls of wisdom on what...

02 July 2022

From: Features

Upfront information: Portals plan for consumer awareness to police listings

Portals are aiming to boost consumer awareness of new material information rules rather than refusing non-compliant listings. Agency listings have been required...

22 June 2022

From: Breaking News

Expert Analysis: How safe are homes 5 years after the Grenfell Tower tragedy?

It’s the fifth anniversary of the Grenfell fire tragedy, but are high rises any safer today than they were then? On 14th...

18 June 2022

From: Features

Reviews site reveals worst-rated agencies - and it's not just Purplebricks

AllAgents has revealed the 10 worst rated agency brands on its customer review platform, with Purplebricks leading the worst performers. The reviews...

31 May 2022

From: Breaking News

Estate agent complaints rise but fewer are upheld

The number of complaints about estate and letting agents increased last year but fewer gripes were upheld. Data based on members of...

27 April 2022

From: Breaking News

Purplebricks removes social media claim about local home sales

The Advertising Standards Authority (ASA) has informally resolved a complaint regarding claims made by Purplebricks about home sales. The advertising watchdog revealed...

27 April 2022

From: Breaking News

New Deputy for TPO as industry gears up for change

A new Deputy Ombudsman, Lesley Horton, has been appointed by The Property Ombudsman Scheme. She will work alongside Property Ombudsman, Rebecca Marsh,...

21 April 2022

From: Breaking News

Advertising watchdog open to considering SSTC listing complaints

The Advertising Standards Authority (ASA) has said it may consider complaints about ‘misleading SSTC listings’ on portals but suggests it may...

06 April 2022

From: Breaking News

Trading Standards reminds agents to update SSTC listings amid legal debate

Trading Standards has advised agents to update listings once they reach the "sold subject to contract" (SSTC) stage. It comes after legal...

05 April 2022

From: Breaking News

Home Information Packs - are they making a comeback?

Agents and conveyancers have signed up to a new buyers’s and seller’s property information form that is described as having been...

04 April 2022

From: Breaking News

Phil Spencer: Time for agents to grab the gavel as market slows

The market’s likely to slow this year as the rising cost of living saps some buyer confidence, so agents are understandably...

04 March 2022

From: Breaking News

Busted - newspaper reveals scandals behind self-employed agents on TV

A national newspaper has lifted the lid on what it alleges to be the backgrounds of high-end self-employed agents who feature...

28 February 2022

From: Breaking News

Searches not revealing new road schemes, claims angry conveyancer

Property searches are not showing up some new road schemes because they are classified by local councils as planning consent for...

24 February 2022

From: Breaking News

Reform of properties listings welcomed by industry leaders

Industry figures have come out in favour of the long-term programme of new compulsory information to be contained on property listings. From...

22 February 2022

From: Breaking News

For Sale Boards - agency runs competition to spot worst offenders

An estate agency is running a competition to encourage residents to photograph badly-located For Sale and To Let boards. The Basingstoke branch...

26 January 2022

From: Breaking News

Boris Johnson’s Successor: what next for housing policies?

Will he stay or will he go? You don’t need me to say who ‘he’ is - it’s the only story...

22 January 2022

From: Features

Conveyancing IT crash exposes weaknesses in transaction process

EAT readers may have seen a piece in Friday’s property section of The Times about the long-running Simplify saga, which has...

13 December 2021

From: Breaking News

Top industry company will run New Homes Ombudsman

The Dispute Service has been selected to operate the New Homes Ombudsman scheme, following what has been called ”a fiercely competitive...

03 December 2021

From: Breaking News

Purplebricks apologises over conveyancing problem for customers

With the conveyancing crisis at the Simplify Group now approaching two weeks old, it appears Purplebricks has been the worst affected...

19 November 2021

From: Breaking News

Watchdog intervenes after complaint about Countrywide property

The Advertising Standards Authority has stepped in following a complaint about a property advertised by Connells-owned Countrywide estate agents. The issue revolves...

06 October 2021

From: Breaking News

How estate agents can optimise their workflows with conveyancers 

The recent stamp duty holiday and the subsequent conveyancing logjam this triggered has acted as a wakeup call for the industry....

25 September 2021

From: Features

Agents warned about sensitive data being included in listings

Agents are being warned about removing personal data and information from marketing material. Paul Offley, compliance officer at The Guild of Property...

24 September 2021

From: Breaking News

Phil Spencer - Why agents MUST get their communications right

Day in, day out, I see how good estate agents really are.  Whether it’s in my day job on Location, Location, Location...

06 September 2021

From: Breaking News

Complaints about estate agents jump by a third says Ombudsman

The Property Ombudsman says there’s been a big increase in enquiries to its service in recent months, despite the pandemic.  In its...

24 August 2021

From: Breaking News

Racist Tweet: Agent suspended, Police now investigating

The police have now received complaints about the tweet believed to have been sent from a personal account of a Savills...

12 July 2021

From: Breaking News

Seven rogue sales and lettings agencies expelled by Ombudsman

No fewer than seven estate and lettings agencies have been expelled from The Property Ombudsman scheme today. Most of them are now...

30 June 2021

From: Breaking News

Exclusive: interview with Angela Davey, ARLA Propertymark's President

Last weekend we spoke with Liana Loporto, NAEA Propertymark’s president, in an exclusive interview. Here we follow that up with an...

26 June 2021

From: Features

Are New Builds good enough? Formal consultation begins

A consultation into the draft New Homes Quality Code has been published with a consultation period for the industry ending on...

22 June 2021

From: Breaking News

Crackdown on agents’ boards as code of conduct is torn up

A council cracking down on the increase of illegally positioned estate agent boards. Agents are required, under Planning and Highways legislation to...

04 June 2021

From: Breaking News

Ten useful tools to aid end of tenancy deposit deductions

The TDS annual review 2020 indicates that deposit disputes have remained low over the last year, at around 1%. This is...

24 April 2021

From: Features

Will Facebook act after agency is victim of “vile” Prince Philip slur?

An estate agency has apologised after a bogus employee posted offensive comments about Prince Philip on a newly-created fake Facebook account. This...

13 April 2021

From: Breaking News

Purplebricks removes misleading claim after complaint

Purplebricks has removed advertising claims which suggested it sold homes for a higher sum, on average, than rival agencies. The Advertising Standards...

24 March 2021

From: Breaking News

Have tenants in arrears? You need to be aware of this new law

From 4 May 2021, your agency could be blocked from charging late fees, compounding interest on missing rent and taking any...

20 March 2021

From: Features

Agent warns public of perils of Modern Method of Auction

A prominent estate agent has warned buyers and sellers about the perils of the controversial Modern Method of Auction. MMA is now...

15 March 2021

From: Breaking News

Agents' fury at Rightmove restrictions imposed without warning

Agents are up in arms at a Rightmove restriction temporarily preventing access to parts of its listing back-end.  Agents received an email...

11 March 2021

From: Breaking News

Insurance Scandal: Help for agents in Business Interruption saga

New guidance has been issued in a bid to allow agents to get the insurance payouts they expect from the Business...

10 March 2021

From: Breaking News

How to ensure your letting business remains compliant

Being a letting agent today means keeping up to date with the long list of rules and regulations governing how a...

20 February 2021

From: Features

Three reasons why you should embrace omnichannel marketing

Let’s address the elephant in the room first - the property sector and how we market properties is changing. Gone are the...

10 February 2021

From: Features

New property redress initiative launched, chaired by Tory MP

A new body which says it will “champion better outcomes for buyers” is described as independent but is to be chaired...

09 February 2021

From: Breaking News

Better communication will be key for agents now and in the future

There is little doubt that the last year was one which none of us will easily forget both personally and professionally....

27 January 2021

From: Features

Current regulation of estate agents unenforceable admits Propertymark

Propertymark has told the government that it needs to introduce overarching regulation of agents now, because existing piecemeal provisions are unmanageable...

24 December 2020

From: Breaking News

Property Natter - backbone of our industry – the London way

Many independents will be based in the capital, but given its size and breadth they may get drowned out even more...

19 December 2020

From: Features

More complaints to Ombudsman this year, despite market closure

The Property Ombudsman says there have been more complaints lodged about agents so far in 2020 than in 2019. This is despite...

15 December 2020

From: Breaking News

Exclusive - Agents' training and licensing latest from the chair of RoPA

First off, hello and welcome to this new series – appearing in Estate Agent Today’s Breaking News section each month –...

10 December 2020

From: Breaking News

PRS regulation - could more authorities follow the lead of Westminster?

Back in September, Westminster Council launched a new strategy to help 'protect tenants' and 'ensure they live in good-quality and well-managed...

28 November 2020

From: Features

Agents must be crystal clear on fees, watchdog tells industry

The advertising watchdog has told the agency industry to clean up its act on four issues, with clarity over fees being...

16 November 2020

From: Breaking News

Agents offered ‘leniency options’ to confess about industry cartels

New guidance spells out how leniency can be exercised on agencies or individuals who inform on anti-competition cartels of the kind that...

05 November 2020

From: Breaking News

Here's how mio can help agents comply with RoPA framework

As the review of the recommendations of the Regulation of Property Agents Working Group continues, Emily Hawthorne, mio Account Manager and...

01 October 2020

From: Sponsored Content

Safety in agents’ offices: understanding the law on whistleblowing

The Health and Safety Executive (HSE) has encouraged people to complain if they are unhappy about working conditions and thousands of complaints...

26 September 2020

From: Features

Safety first: five-step risk assessment for agents’ offices

With the high street open again, and the Chancellor’s temporary stamp duty holiday helping to stimulate the market, estate and letting...

19 September 2020

From: Features

Property Natter - perception vs reality - why do agents have a bad rep?

It’s fair to say that UK estate agents don’t have the best of reputations, often featuring in the lists of the...

29 August 2020

From: Features

Agent expelled by Ombudsman for failing to pay award to seller

An agency that has now closed down has been expelled by The Property Ombudsman for failing to pay an award of...

26 August 2020

From: Breaking News

Raffle produces winner of £500,000 London apartment plus car

House raffles and similar competitions have become mired in controversy in recent years, thanks to some of them failing to abide by...

06 August 2020

From: Breaking News

Big rise in complaints to fast-growing Property Redress Scheme

There’s been a very large rise in the number of complaints submitted by consumers to the Property Redress Scheme. This is partly...

29 July 2020

From: Breaking News

Code of Practice marks welcome progress for RoPA recommendations

Earlier this month, it was revealed that property industry bodies have joined a new Code of Practice Steering Group to enact...

25 July 2020

From: Features

Purplebricks: another complaint prompts watchdog to intervene

Purplebricks has changed the wording of an advertisement on its website after a watchdog stepped in following a complaint. According to the...

22 July 2020

From: Breaking News

“Busy Bodies!” - agent slams industry leaders writing code of conduct

The new code of conduct for estate agents has been dismissed as “a waste of time” - and the senior industry...

21 July 2020

From: Breaking News

Regulation of Agents: consultation opens on new Code of Conduct

Agents now have a chance to say what they think should be in a new Code of Conduct being discussed following...

20 July 2020

From: Breaking News

Property scam firms selling 'parking spaces' are shut down

Two companies that persuaded property investors to pay as much as £25,000 for a parking space have been wound up in...

14 July 2020

From: Breaking News

New Property Ombudsman is lifelong redress champion

The new Property Ombudsman taking over from October is Rebecca Marsh. She is currently Chief Ombudsman at the Legal Ombudsman and was...

05 June 2020

From: Breaking News

'No DSS' lawsuits - what do letting agents need to know?

Over the last few years, there have been a number of high-profile court cases in which renters took action against letting...

30 May 2020

From: Features

Fury over Rightmove’s post-lockdown advertising bonanza

There’s been an explosion of anger about Rightmove’s pledge to undertake its biggest-ever marketing campaign - while at the same time...

11 May 2020

From: Breaking News

Poor communication the biggest cause of Ombudsman complaints

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman.  The figures refer...

11 May 2020

From: Breaking News

Expelled! Agents kicked out by Ombudsman for not paying awards

The Property Ombudsman has announced the expulsion of eight agencies, all for contravening TPO codes of practice. Most of the expulsions were...

04 May 2020

From: Breaking News

40 to 50 calls a day still coming in to The Property Ombudsman

The Property Ombudsman’s office is still receiving 40 to 50 calls a day from the public, even though most transactions with...

23 April 2020

From: Breaking News

Change - The key to unlocking demand after the lockdown

If it’s really the case that estate agents’ offices could be in the category of High Street premises first allowed to...

18 April 2020

From: Features

Surveyors’ firm wound-up after lying to clients over success rate

A surveyors’ firm has been wound up after courts declared that it had misled clients over the success of its core...

18 March 2020

From: Breaking News

Phil Spencer: Communication is king – how can agents wear the crown?

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...

02 March 2020

From: Breaking News

Trading Standards to probe house raffle problems

Future complaints about property raffles by individual home owners seeking to avoid estate agency fees will in future be handled by...

28 February 2020

From: Breaking News

Controversial housing minister named as predecessor picks up thousands

The new housing minister is Christopher Pincher, who for the past decade has been Conservative MP for Tamworth having had a...

14 February 2020

From: Breaking News

What are the benefits of traditional online auctions for estate agents?

Property auctions – online or otherwise – can be hugely helpful to sellers, buyers and estate agents. Online auctions, in particular, are...

06 February 2020

From: Sponsored Content

Two-tier system can produce winners if landlords are prepared to move

After a challenging period for the UK property market, recovery is very much on the cards and the end to uncertainty...

01 February 2020

From: Features

Portals to be at the heart of house buying reforms

Rightmove and Zoopla have been working with key figures from government and the agency and conveyancing industries on how to reform...

29 January 2020

From: Breaking News

Forget For Sale boards - spend the money on digital marketing instead

The head of a new property portal is urging agents to forget about spending money on For Sale and To Let...

21 November 2019

From: Breaking News

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