If UK agents were paid higher fees they could perform a better service to the public.
That’s the view of Mark Hayward, who last week left Propertymark after 10 years during which he had been chief policy adviser and chief executive. He has been described as the ‘Godfather’ of UK agency having seen his entire working life in property.
He says UK agents are currently the lowest paid in the world and if they were better rewarded they could reasonably be expected to provide an even better service - for example, possibly taking a transaction to the stage of a binding contract rather than simply securing a sale and then handing the process over to a conveyancer.
Hayward - who has now become involved in PropTech as an adviser to the Just Move In platform - makes his claim in an exclusive interview with Estate Agent Today.
He was a long-standing member of the Regulation of Property Agents working party; its report still sits with government, which has expressed broad support for its recommendations for much greater training, regulation and higher standards amongst agents.
Hayward tells Angels Media chief executive Nat Daniels what he believes will happen to his group’s recommendations, as well as giving an insight into why Propertymark and its constituent bodies - NAEA and ARLA in particular - appear less high powered than, for example, the US National Association of Realtors.
It’s a 10 minute video interview, just for EAT readers - you can see it below.