Connells Group-owned Sequence UK has been told by the Advertising Standards Authority to update Rightmove listings more promptly after properties are sold or withdrawn.
A complaint to the authority noted that after enquiring about a home listed by Sequence on the portal, it had in fact been sold.
“We received a complaint about a property listing on Rightmove. A complainant believed the ad was misleading because they were told the property was no longer on the market” says the authority.
“The advertiser removed the listing and we told them in future to ensure they updated listings as soon as they knew a property was off the market.”
The complaint has been classified by the ASA as informally resolved.