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KEYWORD "Compensation" - 89 RESULTS
Looking for a client account? Five steps to better lettings banking

You don’t have to simply accept things as they are when it comes to managing your client accounts. If your bank...

19 April 2024

From: Sponsored Content

Propertymark backs end of HS2 land safeguarding

Propertymark has welcomed a move by the Government to lift restrictions on development along the abandoned HS2 route. Prime Minister Rishi Sunak...

23 January 2024

From: Breaking News

TPO expels two property firms

Two London firms have been expelled from The Property Ombudsman (TPO) for failing to pay compensation to consumers. This brings the total...

14 December 2023

From: Breaking News

Conveyancers face ‘too many complaints’ about undertaking breaches

The Council for Licensed Conveyancers (CLC) has warned it is receiving “too many complaints” about breaches of undertakings by solicitors. The regulator...

09 August 2023

From: Breaking News

Labour to use Compulsory Purchase Orders to buy cheaper land

Labour says it will reform how land is valued under Compulsory Purchase Order powers in a bid to increase house building...

31 May 2023

From: Breaking News

Doorsteps among collapsed agents ejected from redress scheme

Eight agents were excluded from The Property Ombudsman (TPO) scheme during the first quarter of 2023 including collapsed online brand Doorsteps for...

06 April 2023

From: Breaking News

Agency backed AML platform gains B Corp status

Agency-backed risk management platform Thirdfort has received awarded B Corporation status. The certification recognises Thirdfort’s commiutment to goals outside of shareholder profit...

05 October 2022

From: Breaking News

Hybrid agent easyProperty set for new owner

Former Evolve staff are being offered £2,000 ex-gratia payments by the easyGroup after its ownership of easyProperty ended. Jason Bull, national sales...

19 August 2022

From: Breaking News

Keep summer stress-free – preventing neighbour disputes

As temperatures rise and the holidays begin many of us will be looking to enjoy our gardens and make improvements to...

02 August 2022

From: Legislation & Compliance

‘Long way to go’ for equality in estate agency - claim

Two senior agency figures have suggested there is more work needed to level the playing field for women in the sector. The...

10 May 2022

From: Breaking News

Why speedy transactions could be leaving the door wide open to fraudsters

In this guest piece, Colum Smith, a property expert at law firm Taylor Rose MW, sets out why speedier transactions could...

07 May 2022

From: Features

How to Prove Your Rented Property is Safe for Habitation

As amendments to smoke and carbon monoxide alarm legislation loom for rented properties later this year, we look at how inventory...

09 April 2022

From: Features

Essex online agent expelled from TPO scheme

It was a quiet first quarter this year for sanctions at The Property Ombudsman (TPO). The redress scheme has revealed that just...

08 April 2022

From: Breaking News

The real life horror behind the drama - why we must be on our guard against fraud

In a new column, solicitor Colum Smith, an expert in combating fraud at Taylor Rose MW Solicitors, explains why those looking...

26 March 2022

From: Features

More politicians back seizure of oligarchs' London property assets

Momentum is building up in support of the government’s probe into whether the London homes of oligarchs on the sanctions list...

04 March 2022

From: Breaking News

Government may seize homes of key Russians without compensation

The government is considering seizing British property owned by Russian oligarchs on the sanctions list without paying compensation. The Financial Times says Housing...

03 March 2022

From: Breaking News

Stop Property Fraudsters - new guide released

A new guide to help avoid property title fraud, where home ownership can be stolen, has been released by the Fraud...

15 December 2021

From: Breaking News

Ban Referral Fees For Agents - petition demands government action

A petition is being started, urging the government to ban the payment of referral fees to estate agents. It’s reported to have...

06 December 2021

From: Breaking News

The presents agents need for Christmas to improve their business in 2022

With 2022 swiftly approaching, businesses in the property industry are likely to be reflecting on the trials and tribulations that have...

04 December 2021

From: Features

Reservation Agreements give “absolute certainty” to agents - claim

Reservation Agreements provide agents with absolute certainty that both sellers and buyers are being honest. “If they’re lying or… shall we say,...

05 November 2021

From: Breaking News

Purplebricks share price crashes after huge business slump

Purplebricks' share price tumbled a remarkable 34 per cent this morning when trading opened on the London Stock Exchange. The price crashed...

04 November 2021

From: Breaking News

Rental Sector Enforcement - time to pull our fingers out

Within weeks the focus of the industry will be on the White Paper to be issued on rental reform before Christmas. Let’s...

16 October 2021

From: Features

Agent group says talented women lost to industry due to menopause

The Women In Property group claims talented females are being lost to the industry due to the menopause.  It says panic attacks,...

13 October 2021

From: Breaking News

PropTech Today - how can tech help the smooth running of tenancies?

There are a huge array of products and services covering the entire journey of lettings, from prospecting all the way through to...

22 September 2021

From: Breaking News

£180,000 for estate agent who wanted to leave work early

A prominent prime London estate agent has been awarded £180,000 by a compensation panel following her victory earlier this year in...

07 September 2021

From: Breaking News

Complaints about estate agents jump by a third says Ombudsman

The Property Ombudsman says there’s been a big increase in enquiries to its service in recent months, despite the pandemic.  In its...

24 August 2021

From: Breaking News

“Disgraceful” estate agent criticised by Crown Prosecution Service

The Crown Prosecution Service has joined in the criticism of unemployed estate agent Lewis Hughes, who last week admitted a count...

04 August 2021

From: Breaking News

Bankrupt took hundreds of thousands ‘to build retirement home’

A bankrupt builder from Devon persuaded pensioners to pay him £271,000 to construct a home - but his poor workmanship has...

06 July 2021

From: Breaking News

Seven rogue sales and lettings agencies expelled by Ombudsman

No fewer than seven estate and lettings agencies have been expelled from The Property Ombudsman scheme today. Most of them are now...

30 June 2021

From: Breaking News

Countrywide investor’s warning shot at underperforming Foxtons

The veteran estate agent who led criticism of Countrywide’s former management is turning his glare on Foxtons. The London estate agency has...

20 April 2021

From: Breaking News

Disgraced agent pays £110,000 compensation but must pay more

A disgraced former estate agent has paid his victims around £110,000 but must pay another £5,000 or so in the immediate...

14 September 2020

From: Breaking News

Property Natter - what are the differences between UK and US agents?

We have had a special relationship for many years and are bonded as countries in many ways – historically, politically and...

01 August 2020

From: Features

Big rise in complaints to fast-growing Property Redress Scheme

There’s been a very large rise in the number of complaints submitted by consumers to the Property Redress Scheme. This is partly...

29 July 2020

From: Breaking News

Vendors on HS2 route must accept offers at 85% of asking price

The latest guidance from the government on the next phase of the HS2 high-speed railway confirms the previous demand that vendors...

09 July 2020

From: Breaking News

'No DSS' lawsuits - what do letting agents need to know?

Over the last few years, there have been a number of high-profile court cases in which renters took action against letting...

30 May 2020

From: Features

Expelled! Agents kicked out by Ombudsman for not paying awards

The Property Ombudsman has announced the expulsion of eight agencies, all for contravening TPO codes of practice. Most of the expulsions were...

04 May 2020

From: Breaking News

Strutt & Parker: country views (of course) and winging it at home

You wouldn’t expect the good folk at Strutt & Parker to have anything less than a superlative set of home offices...

10 April 2020

From: Breaking News

Agents beware - buyers shoulder Japanese knotweed risk following TA6 changes

Based on our historical data over twenty years of nationwide operation and a survey conducted in partnership with YouGov, we estimate...

04 April 2020

From: Features

Jon Notley, co-founder and CEO of Zero Deposit™

Who are you and what does it say on your business card? My name is Jon Notley and I am the co-founder...

12 March 2020

From: 60 Second Interview

New Homes Ombudsman announced (again) with banning powers

The government has - once again - announced the introduction of a New Homes Ombudsman.  The news came yesterday when Housing Secretary...

25 February 2020

From: Breaking News

More reforms on their way as government ponders leasehold changes

The Law Commission has set out three ways to cut the cost that leaseholders have to pay to buy the freehold...

10 January 2020

From: Breaking News

Cyber security - industry professionals feel unprepared for attacks

Property professionals are increasingly worried about the threat of cyber attacks, according to new research. Some 41% of 'real estate professionals from...

03 October 2019

From: Breaking News

Labour bid to seize empty homes and squalid rental properties

Labour will this week discuss plans to allow councils to compulsorily purchase homes left empty for six months. Young Labour - a...

23 September 2019

From: Breaking News

Is mis-measurement of homes by agents the next PPI scandal?

A PropTech company is suggesting that property mis-measurements and resulting over-valuations may be the next PPI scandal. The firm - Spec, which...

17 September 2019

From: Breaking News

Property Natter: why do people swap career paths to become agents?

With the often negative portrayal of agents in the media and popular culture, you might ask yourself why anyone would want...

10 August 2019

From: Features

‘Safer Property Search’ scheme to prioritise agents covered by TPO

A trade association of agents selling properties overseas has launched a new feature which it claims will give buyers greater security...

18 July 2019

From: Breaking News

Emoov collapse: angry sellers threaten legal action

Estate Agent Today has been contacted by an individual who says he is one of three former Emoov customers intending to...

02 July 2019

From: Breaking News

Buyers 'should retain funds if homes are dirty on completion' lawyer says

A lawyer appears to be suggesting that ‘clean and tidy’ clauses be inserted into house purchase deals, allowing buyers to retain...

29 April 2019

From: Breaking News

Agents back call for CMA probe into possible leasehold ‘mis-selling’

The leasehold system has created many unsellable and unmortgageable homes and should change, MPs say. The all-party Housing, Communities and Local Government...

19 March 2019

From: Breaking News

Dual Fees: first agent ‘must have done viewing’ to claim fees

The Property Ombudsman has issued new guidance over what it calls “a growing issue” - that is, disputes over dual fees. TPO...

11 March 2019

From: Breaking News

Rogue Agents Kicked Out: Ombudsman expulsions take 2018 total to 35

The Property Ombudsman scheme has taken action against another six rogue agents in recent days, bringing the total number expelled this...

17 December 2018

From: Breaking News

Agents welcome consultation into new leasehold reform proposals

The National Association of Estate Agents has given broad support for radical proposals from the Law Commission to end leasehold abuse...

21 September 2018

From: Breaking News

Franchise applicants rush to Winkworth despite Brexit hitting market

The number of new franchise applicants reported by Winkworth in the first half of the year rocketed 135 per cent -...

13 September 2018

From: Breaking News

Training is 'key to improve service levels' says agency boss

The UK division of US-based estate agency Keller Williams says agents need access to internal training if service levels across the...

16 August 2018

From: Breaking News

Ombudsman: fewer complaints about sales but lettings disputes soar

The Property Ombudsman has issued its annual report for 2017 and there’s good news for the estate agency side of the...

17 May 2018

From: Breaking News

Big rise in complaints to Property Redress Scheme ombudsman service

The Property Redress Scheme - one of the three government-approved redress schemes handling complaints about sales and lettings agents - has...

13 April 2018

From: Breaking News

Prices fall again in prime central London, admits Knight Frank

Average prices dropped another 1.1 per cent in prime central London in the year to March according to new figures released...

06 April 2018

From: Breaking News

New leasehold reform Bill to help those stranded in their homes

Labour MP Justin Madders is working on a Private Members' Bill creating leasehold reform in a bid to help leaseholders who, he...

10 November 2017

From: Breaking News

Suspended prison sentence for agent after Gumtree scam

An estate agent branded as "thoroughly dishonest" following a Gumtree scam has been jailed for 20 months, suspended for two years....

06 November 2017

From: Breaking News

Summer of love? More like summer of leasehold

Even so close to the event, I don’t think anyone will be deeming 2017 as the ‘summer of love’.  The summer of...

16 September 2017

From: Features

Professional Indemnity explained for property professionals

Giving clients reliable advice when they are buying, selling or letting a home lies at the core of every successful estate...

31 August 2017

From: Sponsored Content

Vetting tenants to ensure they are all they seem

When a tenant failed to pay any rent after the first month his tenancy last year, the landlord did not expect...

26 August 2017

From: Features

Ombudsman warns that expelled agency may be trading illegally

The Property Ombudsman has expelled a London lettings and estate agency for a year and is warning that the firm may...

23 August 2017

From: Breaking News

Property Natter – are you GDPR-ready?

Are you protecting your data right? This may sound like the sort of direct warning you get from cold callers or...

19 August 2017

From: Features

Portal Wars resume as Agents' Mutual says it's going after the money

Agents’ Mutual says it will be seeking to recover costs and compensation for losses incurred after what is widely seen as...

06 July 2017

From: Breaking News

Big rise in complaints and compensation says The Property Ombudsman

The Property Ombudsman’s annual report reveals a significant increase in the number of formal complaints resolved by the scheme and a...

22 June 2017

From: Breaking News

Cluttons: pensions body investigating pre-pack deal to save agency

Last week’s acquisition of high-end agency Cluttons from pre-pack administration is to be investigated by the Pension Protection Fund. We reported on...

09 May 2017

From: Breaking News

How to take better property photos with sunny weather

Finally! Spring has arrived so your property photos should look brighter and more cheerful shouldn’t they? I say, ‘should’ advisedly, because...

05 April 2017

From: Sponsored Content

New industry recruitment firm offers phased-fees system

A new recruitment business for the property industry in general and agents in particular is offering a phased-fees system for clients...

15 March 2017

From: Breaking News

Developer to build fewer homes after 'poor quality' issues

A house builder has set aside £7m to spend on repairs to its own new properties after a series of complaints...

21 February 2017

From: Breaking News

Redressing the wrongs of agents remains fair and impartial

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

05 November 2016

From: Features

Heathrow: at least 4,500 homes face CPO or 'airport purchase'

The company that owns Heathrow airport is reported to have said that it will buy 750 homes on the site of...

26 October 2016

From: Breaking News

Fracking row: agency group responds to protest organisation

The Fisher German group has responded to a protest body which accused the firm of conflicts of interests in representing sellers...

19 October 2016

From: Breaking News

First-time buyers – how agents can help them through the legal process

Conveyancing is the most complained about area of law in England and Wales – accounting, on average, for nearly a quarter...

14 October 2016

From: Features

eMoov's petition wants agency licensing because standards are poor

eMoov founder and chief executive Russell Quirk has launched another online petition, this time calling for mandatory licensing of estate agents. The...

10 October 2016

From: Breaking News

The Property Ombudsman tells estate agents: 'raise your standards'

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

What is ‘Compliance in a Box’ all about?

With ever increasing obligations, estate agents know that compliance matters now more than ever.  However, being able to obtain access to the...

12 August 2016

From: Features

ETSOS Respond to Government’s anticipated “Call for Evidence” on improving the conveyancing process

As a service provider to both Estate Agents and Conveyancing Solicitors from one platform, ETSOS sits in a fairly unique position...

06 July 2016

From: Sponsored Content

Index of house prices – or accumulating crisis?

So we now have a new 'official' index of house prices, and much good may it do us. For the chattering classes...

17 June 2016

From: Features

CMA: compensation now possible after competition law breaches

The Competition and Markets Authority - which has been active in the estate agency industry since its inception in April 2014...

06 May 2016

From: Breaking News

OnTheMarket and CMA: agency director says portal choice was independent

One of the directors of Agents’ Mutual, parent body of portal OnTheMarket, has told Estate Agent Today that his firm does...

22 April 2016

From: Breaking News

OnTheMarket emails agents to steady the ship after media coverage

OnTheMarket chief executive Ian Springett has sent an email to member agents following articles about alleged legal challenges to the portal...

14 April 2016

From: Breaking News

OnTheMarket: City analysts raise possibility of compensation to agents

Two City consultancies have been quick to interpret the rebellion by OnTheMarket member agents as an indication of dire changes - or...

13 April 2016

From: Breaking News

Legal Ombudsman issues conveyancing guide after buyer's £20,000 bill

The Legal Ombudsman has published new guidance for first time buyers as a result of conveyancing problems topping the list of...

19 January 2016

From: Breaking News

Sean Hooker, Head of Redress, PRS

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

23 December 2015

From: 60 Second Interview

Agents expelled from Property Ombudsman over compensation dispute

Two more agents have been expelled by TPO because they failed to pay awards when ordered to pay compensation, and because...

11 November 2015

From: Breaking News

Estate agent jailed after diesel and bleach attack

A jealous estate agent has been jailed for two months after dousing the bed of his ex-partner with diesel fuel and...

03 August 2015

From: Breaking News

Agent says Heathrow blight shows need for compensation reform

Knight Frank says the recommendation by the Airports Commission that there should be an additional runway at Heathrow will probably cause...

06 July 2015

From: Breaking News

Fee disclosure: Are you ready for an inspection?

Earlier this week we passed the official deadline for letting agents to fully publicise their fees as well as providing evidence of...

29 May 2015

From: Features

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