Archive

The Property Ombudsman is advising agents to use virtual viewings only as a filtering process with offers being agreed only ‘subject...

Purplebricks Local Property Experts are asking sellers who are not allowing agents into their homes during the virus crisis to draw...

The Trading Standards report on the future of referral fees is almost completed and will be sent to government next week. However, James...

Reservation Agreements are the subject of the moment in the agency industry. The Ministry of Housing, Communities and Local Government is to...

An estate agency will pay out over £40,000 after being found to have misled customers and allowing one of its own...

The leasehold scandal continues to generate plenty of column inches, with fresh stories emerging almost daily of people living in unsellable...

When it comes to major issues confronting housing, and in particular the direction that the government would like to take the...

The Law Society claims that the unforeseen charges faced by some purchasers of leasehold properties could be addressed “if developers and...

The National Association of Estate Agents has led the support for stricter new guidelines on transparency for referral fees. The clampdown means agents...

The National Trading Standards Estate Agency Team has this afternoon revealed new industry guidance to make referral fees more transparent to...

Our latest case study come from a recent news item to have hit the industry and national press. A disgruntled tenant is claiming...

You will perhaps have seen recently that the Government has decided to boost funding to the regulator, the National Trading Standards...

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what the practical...

In 2014 The Properties Misdescriptions Act was repealed and replaced with the Consumer Protection from Unfair Trading Regulations, otherwise known as...

In our previous blog, we looked at the definitions outlined by the CPRs. In our next blog we’ll look at the...

Who are you and what does it say on your business card? Ben Robinson, Director of Agency Services at Landmark What is Landmark...

The Property Ombudsman has launched an online training module which it describes as the first of its kind.  The interactive module -...

A large part of the DCLG’s Call for Evidence on the home buying and selling process focuses on the role of...

It used to be so easy. Around 20 years ago there were what we now call full-service estate and letting agencies, and...

Annoying isn’t it. You take on a stunning property, agree a compelling asking price and your Vendor is desperate to get the...

The Royal Institution of Chartered Surveyors is the latest body within the industry to warn its members against portal juggling. Following statements...

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

With an anticipated “Call for Evidence” from the Dept of Business Innovation & Skills looking into the home-buying experience ETSOS is...

An estate agency has been fined after a trading standards team accused it of making misleading statements on its website. Warwickshire county...

With ever increasing obligations, estate agents know that compliance matters now more than ever.  However, being able to obtain access to the...

The National Trading Standards Estate Agency Team is warning agents not to engage in portal juggling - an activity it describes...

An insurance company claims that around 60 per cent of estate agents do not check with their vendor clients about disputes...

A High Street estate agent has branded the latest guidance to the industry on Consumer Protection Regulations as “a complete mess”...

There have been concerns raised over new trading standards guidance for estate agents on having to reveal ‘significant defects’ about properties...

A new trading standards Guidance on Property Sales has been launched aimed at improving estate agency service to customers.  The Powys-based National...

The National Trading Standards Estate Agency Team has prepared a draft of revised guidelines on property sales, to replace the old...