Barely three weeks into the new year and we’re already talking about plans to raise tens, perhaps hundreds, of thousands of...
Archive

If you thought checking in to a Microsoft Teams video-conferencing meeting would allow you to escape telephone calls, think again. Outsourced communications...
20 January 2022
From: Breaking News

High-profile outsourced communications provider Moneypenny has joined the industry PropTech hub known as the Innovation Collaboration Group. There are around 40 companies...
11 October 2021
From: Breaking News

It’s been a dramatic week in the world of politics – and this has led to another new Housing Secretary, in...
17 September 2021
From: Breaking News

Day in, day out, I see how good estate agents really are. Whether it’s in my day job on Location, Location, Location...
06 September 2021
From: Breaking News

An industry supplier is urging agents to dust off old prospects to build their pipeline and keep the market boom going...
11 June 2021
From: Breaking News

Telephone and chat support service Moneypenny has outlined a strategy to help agents avoid burn out. The service argues that working throughout...
25 May 2021
From: Breaking News

The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...
10 March 2021
From: Features

On March 23rd 2021, Dezrez and its partners are hosting EAvolution21 the event that showcases the latest in PropTech using an...
18 February 2021
From: Sponsored Content

Estate and letting agencies are the best performing businesses for low call waiting times in the UK. A survey of 1,000 people...
12 February 2021
From: Breaking News

The last few months have seen property agents work hard to continue delivering quality client communications and maintain an increasingly digital...
23 January 2021
From: Features

Hello and welcome to your regular Friday charity round-up from the industry - appropriately enough on the day of the latest...
13 November 2020
From: Breaking News

Kate Cox, Moneypenny's chief marketing officer, provides agents with an in-depth guide on lead capture. Alongside uncovering the importance of lead capture...
11 November 2020
From: Marketing & Social Media

Hello and welcome to the start of the weekend and that means it's time for Agents Do Charity. Each week, we publicise...
18 September 2020
From: Breaking News

There was a big spike in the use of live chat across all agency sectors during lockdown - no doubt spurred...
23 June 2020
From: Breaking News

It’s official – the property market is back open for business. Estate agents have started to unfurlough staff and many are...
10 June 2020
From: Features

The brothers who founded Purplebricks - Michael and Kenny Bruce - have returned to the agency industry for the first time...
09 June 2020
From: Breaking News

Outsourced communications provider Moneypenny has launched a new facility called Client Services for agents resuming business. Moneypenny’s 80-strong team of receptionists can...
21 May 2020
From: Breaking News

Rightmove says it’s to launch its biggest ever national marketing campaign in a bid to kick-start the market once lockdown eases. The...
07 May 2020
From: Breaking News

Lockdown measures are still in place for another two weeks, at least, with the possibility of them being extended beyond that....
25 April 2020
From: Features

Hello and welcome to Wednesday’s update on what offers and advice are available to agents at this most difficult and challenging...
08 April 2020
From: Breaking News

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...
02 March 2020
From: Breaking News

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...
22 February 2020
From: Features

Who are you and what does it say on your business card? Joanne (Jo) Tattum. Channel Manager - Property What is Moneypenny and...
14 February 2020
From: 60 Second Interview

Well-known outsourced communications service Moneypenny has become an official industry partner to Propertymark, and its NAEA, ARLA and NAVA trade bodies. Combined...
04 February 2020
From: Breaking News

Understanding the customer journey plays a huge role in the success of any estate agent. From that very first viewing right through...
29 January 2020
From: Features

Six common ‘crimes of modern-day call handling’ are blighting UK estate and letting agencies and hampering their growth, reputation and profitability. These...
18 January 2020
From: Features

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...
14 December 2019
From: Features

Technology forms the backbone of the Relocation Agent Network National Conference and Exhibition in London on November 22. The event will include...
14 November 2019
From: Breaking News

We’re fast approaching the last Bank Holiday before Christmas (ugh) so enjoy it - because on Tuesday we’re all going to...
22 August 2019
From: Breaking News

The teenage daughter of the co-founder of telephone answering service Moneypenny has been found dead on holiday on Mallorca. Sky News reports...
15 August 2019
From: Breaking News

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...
20 July 2019
From: Features

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...
08 May 2019
From: Features

With Easter now upon us (happy Easter, by the way, and hope you’re enjoying the long weekend, the Easter eggs and...
20 April 2019
From: Features

Of the hundreds of headaches that come with agent territory, worrying about what’s happening to your calls shouldn’t be one of...
08 April 2019
From: Sponsored Content

Few can deny that with announcements from MPs and an announcement from Purplebricks, that it’s been an extraordinary week. While it may...
22 February 2019
From: Breaking News

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...
15 December 2018
From: Features

A diverse cast-list has been announced for this year’s Relocation Agent Network national conference and exhibition to be staged in London...
06 November 2018
From: Breaking News

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...
20 October 2018
From: Features

This week may have marked the landmark moment of Facebook entering the UK property market but as the industry prepares for...
07 September 2018
From: Breaking News

Moneypenny is pledging to expand the services to offers to agents following the acquisition of a firm creating business products and...
09 January 2018
From: Breaking News

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...
06 January 2018
From: Features

What does your role involve? By answering my estate agent clients’ telephone calls, I assist in their day-to-day office needs. An...
13 November 2017
From: Sponsored Content

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...
09 October 2017
From: Sponsored Content

What does your role involve? As team manager for the property team, I make sure PAs and clients are happy and...
21 September 2017
From: Sponsored Content

You might have thought the week after Christmas or the day after Easter would be when agents receive the most calls...
15 August 2017
From: Breaking News

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...
22 July 2017
From: Features

Calls made to estate agents to book property valuations increased by 26% this spring, according to telephone answering service Moneypenny. Enquiries made...
08 June 2017
From: Breaking News

Since we last spoke, the ESTAS – the biggest and best property awards ceremony in the UK – has been and...
27 May 2017
From: Features

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...
27 May 2017
From: Features

Customers really dislike leaving voicemail messages. This may not be surprising, there may be many times when you have been faced...
26 May 2017
From: Sponsored Content

It’s never more obvious how important good communication is for letting agents than in times of bad weather. Havoc caused by...
15 April 2017
From: Features

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...
13 April 2017
From: Sponsored Content

One of the most sought-after tools in a marketing armoury is something that money can’t buy. Word-of-mouth recommendations. We are far...
17 March 2017
From: Sponsored Content

When we meet clients, we go out of our way to make a good impression. There’s no reason why we shouldn’t...
10 March 2017
From: Sponsored Content

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...
04 February 2017
From: Features

Agency telephone answering service Moneypenny says Christmas 2016 is set to be busy if it follows the pattern of the previous festive...
19 December 2016
From: Breaking News

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...
17 December 2016
From: Features

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny. The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...
12 November 2016
From: Features

After two long years, Moneypenny finally moved into its new headquarters over the summer. It was a milestone we had all been...
07 October 2016
From: Features

A client recently told me how much their estate agency spends on advertising and marketing every year. It wasn’t pennies, and even...
22 July 2016
From: Features

‘Digital technology in the property industry is here to stay’ was very much the opinion drawn from the recent FUTURE: PropTech...
24 June 2016
From: Features

Estate agents are being urged to prepare for a surge in enquires after the Bank Holiday weekend. Telephone answering service Moneypenny claims...
24 May 2016
From: Breaking News

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away. The client,...
06 May 2016
From: Features

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...
15 April 2016
From: Features

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...
12 March 2016
From: Features

We’ve been facing some pretty adverse weather recently. Gales, storms and terrible flooding in parts of the country have upturned the...
13 February 2016
From: Features

Calls to estate and letting agents to request viewings rose by 70.8 per cent in January over the previous month -...
12 February 2016
From: Breaking News

Over the past six months I’ve noticed a number of key themes emerge from the conversations I’ve had with agents –...
08 January 2016
From: Features
27 November 2015
From: Features

The answer to the question is that we all should; both in terms of the contribution we can make to the...
06 November 2015
From: Features

The founder of high-end shirt manufacturer Charles Tyrwhitt, Nick Wheeler, and the well-known stand up comedian Tim Vine, are amongst the...
06 November 2015
From: Breaking News

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...
02 October 2015
From: Features

Like many people these days I rarely make a significant purchase without first checking out online reviews. Whether it’s for a...
04 September 2015
From: Features

IT’S often said that the secret of a happy and thriving business is one in which every single employee is the...
18 August 2015
From: Sponsored Content

THE UK housing market is reported to be picking up according to figures this month from the Council of Mortgage Lenders...
29 July 2015
From: Sponsored Content

Data from the estate and letting agency answering service Moneypenny appears to confirm what we have been thinking for some weeks...
22 July 2015
From: Breaking News

Everywhere we look there’s talk of the high numbers of agents clambering for our attention on the crowded high street. So...
17 June 2015
From: Sponsored Content

Telephone calls taken for estate and letting agents increased dramatically in a number of high-end London postcodes since the general election...
29 May 2015
From: Breaking News

Moneypenny, the telephone answering firm handling 1.2m calls a year for 850 estate and letting agents – has unveiled designs for...
19 May 2015
From: Breaking News

As the nation finally gets to cast its vote at the polling booths, telephone answering specialist, Moneypenny has reported a dramatic...
07 May 2015
From: Sponsored Content

ESTATE AGENTS are still missing too many tricks when it comes to one of the most important elements of their business...
05 May 2015
From: Sponsored Content

HAVING revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service in the...