The property sector is in the middle of a boom and demand is high. Last week’s announcement that the stamp duty...
Archive

On March 23rd 2021, Dezrez and its partners are hosting EAvolution21 the event that showcases the latest in PropTech using an...
18 February 2021
From: Sponsored Content

Estate and letting agencies are the best performing businesses for low call waiting times in the UK. A survey of 1,000 people...
12 February 2021
From: Breaking News

The last few months have seen property agents work hard to continue delivering quality client communications and maintain an increasingly digital...
23 January 2021
From: Features

Hello and welcome to your regular Friday charity round-up from the industry - appropriately enough on the day of the latest...
13 November 2020
From: Breaking News

Kate Cox, Moneypenny's chief marketing officer, provides agents with an in-depth guide on lead capture. Alongside uncovering the importance of lead capture...
11 November 2020
From: Marketing & Social Media

Hello and welcome to the start of the weekend and that means it's time for Agents Do Charity. Each week, we publicise...
18 September 2020
From: Breaking News

There was a big spike in the use of live chat across all agency sectors during lockdown - no doubt spurred...
23 June 2020
From: Breaking News

It’s official – the property market is back open for business. Estate agents have started to unfurlough staff and many are...
10 June 2020
From: Features

The brothers who founded Purplebricks - Michael and Kenny Bruce - have returned to the agency industry for the first time...
09 June 2020
From: Breaking News

Outsourced communications provider Moneypenny has launched a new facility called Client Services for agents resuming business. Moneypenny’s 80-strong team of receptionists can...
21 May 2020
From: Breaking News

Rightmove says it’s to launch its biggest ever national marketing campaign in a bid to kick-start the market once lockdown eases. The...
07 May 2020
From: Breaking News

Lockdown measures are still in place for another two weeks, at least, with the possibility of them being extended beyond that....
25 April 2020
From: Features

Hello and welcome to Wednesday’s update on what offers and advice are available to agents at this most difficult and challenging...
08 April 2020
From: Breaking News

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...
02 March 2020
From: Breaking News

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...
22 February 2020
From: Features

Who are you and what does it say on your business card? Joanne (Jo) Tattum. Channel Manager - Property What is Moneypenny and...
14 February 2020
From: 60 Second Interview

Well-known outsourced communications service Moneypenny has become an official industry partner to Propertymark, and its NAEA, ARLA and NAVA trade bodies. Combined...
04 February 2020
From: Breaking News

Understanding the customer journey plays a huge role in the success of any estate agent. From that very first viewing right through...
29 January 2020
From: Features

Six common ‘crimes of modern-day call handling’ are blighting UK estate and letting agencies and hampering their growth, reputation and profitability. These...
18 January 2020
From: Features

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...
14 December 2019
From: Features

Technology forms the backbone of the Relocation Agent Network National Conference and Exhibition in London on November 22. The event will include...
14 November 2019
From: Breaking News

We’re fast approaching the last Bank Holiday before Christmas (ugh) so enjoy it - because on Tuesday we’re all going to...
22 August 2019
From: Breaking News

The teenage daughter of the co-founder of telephone answering service Moneypenny has been found dead on holiday on Mallorca. Sky News reports...
15 August 2019
From: Breaking News

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...
20 July 2019
From: Features

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...
08 May 2019
From: Features

With Easter now upon us (happy Easter, by the way, and hope you’re enjoying the long weekend, the Easter eggs and...
20 April 2019
From: Features

Of the hundreds of headaches that come with agent territory, worrying about what’s happening to your calls shouldn’t be one of...
08 April 2019
From: Sponsored Content

Few can deny that with announcements from MPs and an announcement from Purplebricks, that it’s been an extraordinary week. While it may...
22 February 2019
From: Breaking News

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...
15 December 2018
From: Features

A diverse cast-list has been announced for this year’s Relocation Agent Network national conference and exhibition to be staged in London...
06 November 2018
From: Breaking News

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...
20 October 2018
From: Features

This week may have marked the landmark moment of Facebook entering the UK property market but as the industry prepares for...
07 September 2018
From: Breaking News

Moneypenny is pledging to expand the services to offers to agents following the acquisition of a firm creating business products and...
09 January 2018
From: Breaking News

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...
06 January 2018
From: Features

What does your role involve? By answering my estate agent clients’ telephone calls, I assist in their day-to-day office needs. An...
13 November 2017
From: Sponsored Content

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...
09 October 2017
From: Sponsored Content

What does your role involve? As team manager for the property team, I make sure PAs and clients are happy and...
21 September 2017
From: Sponsored Content

You might have thought the week after Christmas or the day after Easter would be when agents receive the most calls...
15 August 2017
From: Breaking News

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...
22 July 2017
From: Features

Calls made to estate agents to book property valuations increased by 26% this spring, according to telephone answering service Moneypenny. Enquiries made...
08 June 2017
From: Breaking News

Since we last spoke, the ESTAS – the biggest and best property awards ceremony in the UK – has been and...
27 May 2017
From: Features

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...
27 May 2017
From: Features

Customers really dislike leaving voicemail messages. This may not be surprising, there may be many times when you have been faced...
26 May 2017
From: Sponsored Content

It’s never more obvious how important good communication is for letting agents than in times of bad weather. Havoc caused by...
15 April 2017
From: Features

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...
13 April 2017
From: Sponsored Content

One of the most sought-after tools in a marketing armoury is something that money can’t buy. Word-of-mouth recommendations. We are far...
17 March 2017
From: Sponsored Content

When we meet clients, we go out of our way to make a good impression. There’s no reason why we shouldn’t...
10 March 2017
From: Sponsored Content

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...
04 February 2017
From: Features

Agency telephone answering service Moneypenny says Christmas 2016 is set to be busy if it follows the pattern of the previous festive...
19 December 2016
From: Breaking News

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...
17 December 2016
From: Features

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny. The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...
12 November 2016
From: Features

After two long years, Moneypenny finally moved into its new headquarters over the summer. It was a milestone we had all been...
07 October 2016
From: Features

A client recently told me how much their estate agency spends on advertising and marketing every year. It wasn’t pennies, and even...
22 July 2016
From: Features

‘Digital technology in the property industry is here to stay’ was very much the opinion drawn from the recent FUTURE: PropTech...
24 June 2016
From: Features

Estate agents are being urged to prepare for a surge in enquires after the Bank Holiday weekend. Telephone answering service Moneypenny claims...
24 May 2016
From: Breaking News

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away. The client,...
06 May 2016
From: Features

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...
15 April 2016
From: Features

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...
12 March 2016
From: Features

We’ve been facing some pretty adverse weather recently. Gales, storms and terrible flooding in parts of the country have upturned the...
13 February 2016
From: Features

Calls to estate and letting agents to request viewings rose by 70.8 per cent in January over the previous month -...
12 February 2016
From: Breaking News

Over the past six months I’ve noticed a number of key themes emerge from the conversations I’ve had with agents –...
08 January 2016
From: Features
27 November 2015
From: Features

The answer to the question is that we all should; both in terms of the contribution we can make to the...
06 November 2015
From: Features

The founder of high-end shirt manufacturer Charles Tyrwhitt, Nick Wheeler, and the well-known stand up comedian Tim Vine, are amongst the...
06 November 2015
From: Breaking News

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...
02 October 2015
From: Features

Like many people these days I rarely make a significant purchase without first checking out online reviews. Whether it’s for a...
04 September 2015
From: Features

IT’S often said that the secret of a happy and thriving business is one in which every single employee is the...
18 August 2015
From: Sponsored Content

THE UK housing market is reported to be picking up according to figures this month from the Council of Mortgage Lenders...
29 July 2015
From: Sponsored Content

Data from the estate and letting agency answering service Moneypenny appears to confirm what we have been thinking for some weeks...
22 July 2015
From: Breaking News

Everywhere we look there’s talk of the high numbers of agents clambering for our attention on the crowded high street. So...
17 June 2015
From: Sponsored Content

Telephone calls taken for estate and letting agents increased dramatically in a number of high-end London postcodes since the general election...
29 May 2015
From: Breaking News

Moneypenny, the telephone answering firm handling 1.2m calls a year for 850 estate and letting agents – has unveiled designs for...
19 May 2015
From: Breaking News

As the nation finally gets to cast its vote at the polling booths, telephone answering specialist, Moneypenny has reported a dramatic...
07 May 2015
From: Sponsored Content

ESTATE AGENTS are still missing too many tricks when it comes to one of the most important elements of their business...
05 May 2015
From: Sponsored Content

HAVING revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service in the...