Archive

There was a big spike in the use of live chat across all agency sectors during lockdown - no doubt spurred...

It’s official – the property market is back open for business. Estate agents have started to unfurlough staff and many are...

The brothers who founded Purplebricks - Michael and Kenny Bruce - have returned to the agency industry for the first time...

Outsourced communications provider Moneypenny has launched a new facility called Client Services for agents resuming business. Moneypenny’s 80-strong team of receptionists can...

Rightmove says it’s to launch its biggest ever national marketing campaign in a bid to kick-start the market once lockdown eases. The...

Lockdown measures are still in place for another two weeks, at least, with the possibility of them being extended beyond that....

Hello and welcome to Wednesday’s update on what offers and advice are available to agents at this most difficult and challenging...

Agents are consistently being told that they need to get on board with change. And one could quite easily make the...

Why should agencies leave voicemail in the last decade and make 2020 the year to invest in a more modern solution? Voicemail...

Who are you and what does it say on your business card? Joanne (Jo) Tattum. Channel Manager - Property What is Moneypenny and...

Well-known outsourced communications service Moneypenny has become an official industry partner to Propertymark, and its NAEA, ARLA and NAVA trade bodies.  Combined...

Understanding the customer journey plays a huge role in the success of any estate agent. From that very first viewing right through...

Six common ‘crimes of modern-day call handling’ are blighting UK estate and letting agencies and hampering their growth, reputation and profitability. These...

Outsourcing important business functions such as marketing, HR and IT to attract cost savings, leverage expertise and gain greater competitive advantage is...

Technology forms the backbone of the Relocation Agent Network National Conference and Exhibition in London on November 22.  The event will include...

We’re fast approaching the last Bank Holiday before Christmas (ugh) so enjoy it - because on Tuesday we’re all going to...

The teenage daughter of the co-founder of telephone answering service Moneypenny has been found dead on holiday on Mallorca. Sky News reports...

In a marketplace as competitive as the property industry, you may think that generating leads is the most important focus for...

In a world where people want instant gratification, it’s important to find ways to connect and engage with customers when they...

With Easter now upon us (happy Easter, by the way, and hope you’re enjoying the long weekend, the Easter eggs and...

Of the hundreds of headaches that come with agent territory, worrying about what’s happening to your calls shouldn’t be one of...

Few can deny that with announcements from MPs and an announcement from Purplebricks, that it’s been an extraordinary week.  While it may...

Over the past year I've had so many conversations with agents telling me how they feel that offering a premium customer...

A diverse cast-list has been announced for this year’s Relocation Agent Network national conference and exhibition to be staged in London...

It’s been nine years since we created a dedicated team of property receptionists to answer telephone calls on behalf of agents,...

This week may have marked the landmark moment of Facebook entering the UK property market but as the industry prepares for...

Moneypenny is pledging to expand the services to offers to agents following the acquisition of a firm creating business products and...

Estate agents are facing the biggest industry changes seen in decades. The rise of online and hybrid agents alongside more traditional...

What does your role involve? By answering my estate agent clients’ telephone calls, I assist in their day-to-day office needs.  An...

What is your experience in the property industry? I worked in estate agency for 12 years before joining Moneypenny and really enjoyed...

What does your role involve? As team manager for the property team, I make sure PAs and clients are happy and...

You might have thought the week after Christmas or the day after Easter would be when agents receive the most calls...

Given the shift change in the estate agent world at the moment, with online models becoming more prevalent (think easyProperty’s £60...

Calls made to estate agents to book property valuations increased by 26% this spring, according to telephone answering service Moneypenny. Enquiries made...

Since we last spoke, the ESTAS – the biggest and best property awards ceremony in the UK – has been and...

Student accommodation is positively luxurious compared with the drafty digs of my student days. En-suites, studio flats, even cinemas in halls...

Customers really dislike leaving voicemail messages. This may not be surprising, there may be many times when you have been faced...

It’s never more obvious how important good communication is for letting agents than in times of bad weather. Havoc caused by...

Walk in your customers’ shoes Experiencing your business as your customers do would be our number one rule. How often do you...

One of the most sought-after tools in a marketing armoury is something that money can’t buy. Word-of-mouth recommendations. We are far...

When we meet clients, we go out of our way to make a good impression. There’s no reason why we shouldn’t...

If this past year is anything to go by, outsourcing is firmly on the agenda for estate agents. Rather than being...

Agency telephone answering service Moneypenny says Christmas 2016 is set to be busy if it follows the pattern of the previous festive...

Technology has been continuing to shape the way estate agents manage their customer service offering for years. It’s now a completely...

There were some absolutely brilliant figures released recently by telephone answering specialist, Moneypenny.  The highest call volumes diverted from agents to Moneypenny occurred between 10am-11am...

After two long years, Moneypenny finally moved into its new headquarters over the summer.  It was a milestone we had all been...

A client recently told me how much their estate agency spends on advertising and marketing every year.  It wasn’t pennies, and even...

‘Digital technology in the property industry is here to stay’ was very much the opinion drawn from the recent FUTURE: PropTech...

Estate agents are being urged to prepare for a surge in enquires after the Bank Holiday weekend. Telephone answering service Moneypenny claims...

A few years ago one of our property receptionists took a call from a vendor whose husband had passed away.  The client,...

Recently, I was speaking to the owner of a chain of estate agents which is thinking of refreshing its company image. They...

At the end of January I was one of the many people stood listening to the presentation that our co-founder Rachel...

We’ve been facing some pretty adverse weather recently. Gales, storms and terrible flooding in parts of the country have upturned the...

Calls to estate and letting agents to request viewings rose by 70.8 per cent in January over the previous month -...

Over the past six months I’ve noticed a number of key themes emerge from the conversations I’ve had with agents –...

As the year draws to a close, awards season is in full flow. It’s a time to reflect on the highs...

The answer to the question is that we all should; both in terms of the contribution we can make to the...

The founder of high-end shirt manufacturer Charles Tyrwhitt, Nick Wheeler, and the well-known stand up comedian Tim Vine, are amongst the...

It will come as no surprise for those who have read the recently published Which? annual customer service survey which polled...

Like many people these days I rarely make a significant purchase without first checking out online reviews.   Whether it’s for a...

IT’S often said that the secret of a happy and thriving business is one in which every single employee is the...

THE UK housing market is reported to be picking up according to figures this month from the Council of Mortgage Lenders...

Data from the estate and letting agency answering service Moneypenny appears to confirm what we have been thinking for some weeks...

Everywhere we look there’s talk of the high numbers of agents clambering for our attention on the crowded high street. So...

Telephone calls taken for estate and letting agents increased dramatically in a number of high-end London postcodes since the general election...

Moneypenny, the telephone answering firm handling 1.2m calls a year for 850 estate and letting agents – has unveiled designs for...

As the nation finally gets to cast its vote at the polling booths, telephone answering specialist, Moneypenny has reported a dramatic...

ESTATE AGENTS are still missing too many tricks when it comes to one of the most important elements of their business...

HAVING revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service in the...

 Telephone answering specialist Moneypenny has topped off a remarkable week by scooping 4th position in the Sunday Times' list of the...