A new team has been set up to police all estate and letting agency legislation including the upcoming tenants' fees ban.
The new organisation expands on the old National Trading Standards Estate Agency Team remit.
It’s been announced this afternoon that the new enforcement team, led by National Trading Standards, will provide “a single combined enforcement function to protect consumers and legitimate businesses in the property sector.”
It brings together new letting agency enforcement work with the existing regulation of estate agents, which has previously been operated by the NTSEAT.
Today’s statement says that, funded by the Ministry of Housing, Communities and Local Government, the National Trading Standards Estate & Letting Agency Team will act as the lead enforcement authority for the purposes of the Estate Agents Act 1979 and the Tenant Fees Act 2019.
Letting agency regulation (covering England) will be led by Bristol City Council and estate agency enforcement (across the UK) will continue to be operated from Powys County Council.
The team will work closely with local authorities who have local enforcement responsibilities.
The team is primarily responsible for the regulation of estate agency work in the UK and letting agency work in England, specifically:
- overseeing the operation of relevant estate and letting agency legislation;
- issuing prohibition and formal warning orders to those found unfit to engage in estate agency work in the UK;
- approving & overseeing the UK’s consumer redress schemes, Ombudsmen, and Alternative Dispute Resolution entities in the estate agency sector; and
- issuing guidance and advice for the public, businesses and enforcement authorities on estate agency work in the UK and relevant letting agency work in England.
“Bringing the two functions - lead enforcement authority for estate agency work and lead enforcement authority for lettings agency work - under one team will mean there is a single point of contact for enforcement work in this area. This single team approach will help us uphold consumers’ rights and enforce the law” explains James Munro, now named as Head of National Trading Standards Estate and Letting Agency Team, expanding his previous role.
And Housing Minister Heather Wheeler MP adds: “We are determined to make the private rented sector a fairer, more accessible market that works for all and I am delighted that local authorities will now be able to access the best advice and information from this new team. There is no place for unfair fees – now, with this new enforcement authority, we will be able to stamp them out.”
Finally councillor Steve Pearce, Bristol City Council cabinet member with responsibility for regulatory services, says of his authority’s new role: “We are delighted to be hosting this new function and playing our part in delivering a solution that combines both regulatory functions into a joint team that will provide a single coherent regulatory voice and help secure regulatory compliance for consumers. This places us at the heart of influencing the government policy to help enhance consumer protection.”
Additional information is also available on the team’s new website: www.ntselat.uk.