Why ongoing training and support is crucial for new software

19 March 2019 9308 Views

To get the absolute most from your estate or letting agency business, it’s vital that you partner with the right software provider – one which can help you to streamline your processes, manage all aspects of your company in a smooth manner and improve your team’s productivity.

But great software isn’t enough on its own. You and your staff need to know how to utilise it to its full potential to ensure you aren’t missing out.

Below, we outline why ongoing training and support is so crucial in helping you get the most from your property software. 

Why great property software is so important

First off, it’s important to make clear why your agency needs the best software package in town to outdo the local and national competition. An excellent software package will be all-in-one, including sales, lettings, property management and office accounting in a single, easy-to-use bundle.

It also needs to be cloud-based, offering you access to your business from any device, from anywhere in the world, at a mere click of a button. In this modern, digital, fast-moving world, that is absolutely crucial. Your property software should be both on-the-go and in-the-cloud, for added convenience, security and peace of mind. It should also offer same day setup and scalable solutions, as well as offering powerful integrations for tenant referencing, automated marketing and electronic document signing.

Getting the most from your software

Once you have the best software in place, you must ensure that you’re using it to its full capacity. To make this so, your staff need to be fully trained in how to use the system for maximum effectiveness and efficiency.

Here at Gnomen, we offer training to our clients to get you started with your new software. This free training can either be carried out at our Greenwich offices or online. What’s more, we offer same day setup to ensure there is no delay in you getting the benefits from your new system. 

In addition to that, we can assist with data migration to ensure you can keep all of your existing data when you transfer software provider.

We’ll also be there to provide support at a later date if you happen to have any questions or issues.

Part of a wider package

Great property software is crucial to the success of your agency, but equally vital is a slick, attractive, user-friendly website.

Your website acts as your virtual shop window, and as such needs to invite people in rather than turning them away. When you consider that most people now start their search for property online, an excellent web presence is doubly important.

At Gnomen we have the expertise and the talented in-house design team to help you design the perfect website, with advanced property search functions, 24/7 customer portals and use of next generation technology to provide tenants and buyers with the ultimate viewing experience. This includes free virtual reality tours, free video tours and QR codes. 

For more info about what we can do for you, please contact us today. You can also book a free demo here.

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