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Q&A – why pre-tenancy management should be a must for agents

Agents are always on the lookout to save time and money wherever they can, to improve, streamline and enhance their business.

And that is what Let Alliance – part of the HomeLet Group, the UK’s largest tenant referencing provider – is attempting to do with the launch of a ‘significant new platform’ offering pre-tenancy management for agents.

That pre-tenancy period is arguably one of the most crucial and the part where things are most likely to go wrong before a tenancy gets started and into its groove.

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Here, we chat with Andy Halstead, HomeLet and Let Alliance CEO, for his thoughts on the launch of Vision+ and why pre-tenancy management software is vital for agents.

Can you tell us more about the launch of Vision+?

The Group wanted to send out a clear statement of intent in these post-lockdown times with a commitment to invest significantly in technology that will enhance customer service. Vision+ is a new platform with pre-tenancy features designed to save agents time and money – those two crucial aspects.   

The new platform has been integrated with our market-leading tenant referencing service, and the Group has committed millions in investment to enhance its proposition and help our customers.

The new Vision+ platform builds on the Group’s existing PropTech offering and also forms part of our commitment to invest in technology and build on the promise to deliver exceptional levels of customer service and value generation for UK letting agents. The new Vision+ platform is now available to letting agents across the UK.

Why has it been launched now?

As a customer-centric business, our absolute focus is delivering exceptional service. We know that the best experience for our customers needs to blend the extraordinary expertise of our team with innovative technology, which makes our customers’ lives easier and provides added value to their proposition.

The launch of the Vision+ platform is part of a significant programme of work that will enhance the technology that supports all of our services, driving innovation for all of our operating brands.

The pre-tenancy features will help customers save time, improve their user experience and reduce their compliance burden – all on the same platform as our other products and services. Property management, client accounting, and perhaps most interesting of all, a move into the property portal space will all follow as Vision+ evolves.

How will it improve Let Alliance’s offerings?

We’re continually investing back into our business, with a clear focus on the continual optimisation of the service we provide. As a people-first business, the improvements we’re driving through technology will enhance our proposition. Still, we know that the complete automation of services like pre-tenancy and tenant referencing would fundamentally lead to poor service for our customers.

We listened to our customers, who asked us for the new pre-tenancy services, and we included customers in the project. We’ve seen exceptional growth in the past 12 months through new and returning customers. The unparalleled service our team provides to our customers is what makes us genuinely market-leading; the launch of Vision+ will only add to the value we’re able to provide for letting agents.

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    This is great as it gives exposure and also validates platforms such as MyHomePassport, one of the pioneers in pre-tenancy management. Of course saving letting agents the time, cost and risks was always the objective, however this was always going to be a natural evolution - especially after the tenant fee ban and social distancing! Sometimes disruptions lead to a better way of doing things.
    Chris Ford
    MyHomePassport

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