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By choosing orca as your call answering service partner, you’ll ensure every call is answered by a friendly and attentive team member. We are committed to providing the highest level of service to every person we interact with on your behalf.

Excellent customer service is at the heart of what we do. The knowledge and professionalism of our receptionists results in all of your callers being met with the best possible experience, regardless of their query.

Every caller will have a conversation with a helpful call handler who will transfer them to the appropriate person or take a message. If you are unavailable to take calls or simply don’t want to, they will pass seamlessly to your dedicated PA, who is always on hand to help as if they are part of your own internal team.

Orca’s smart call answering service is also extremely flexible; we will work with you to gain an understanding of your needs, creating a service offering that adds value to your business. You can choose whether you would like to divert calls, the information you would like us to take from your callers, and how you would like to receive messages.


Why do agents outsource their calls

01 September 2023 5356 Views

Why do agents outsource their calls

As estate agents, it is important to make sure that your business is efficient and cost-effective. One of the ways to do this is to outsource your calls. Outsourcing your calls can provide many benefits to your business such as improved customer service, access to specialised services and cost savings. In this blog post, we will discuss why it makes sense for estate agents to outsource their calls and the benefits they can enjoy.

The benefits of call answering services

The benefits of an estate agent using call answering services are almost limitless. Firstly, there is the cost savings that come with outsourcing, as it is typically much more affordable than hiring and managing a team of receptionists. Furthermore, when you outsource your calls, you will be able to make use of a dedicated team that specialises in customer service and telephone techniques. This means that customers will always receive professional and polite service, regardless of how busy the day is. Additionally, as an estate agent, outsourcing your calls will allow you to create more time in your day by taking care of customer service enquiries while you focus on other aspects of the business.

How it helps to increase sales

Call Answering can increase your sales potential, as it provides an extra layer of customer service. With someone taking all incoming calls, estate agents are free to focus on what they do best – selling. When customers call with questions about a property, the call answering service can answer their queries and help the customer decide if the property is a good fit. Additionally, the customer service staff on the other end of the line has experience in dealing with buyers and sellers and knows how to guide customers in the right direction. By providing this level of customer service, estate agents can ensure that more of their leads result in conversions.

How it helps to build customer relationships

When it comes to customer relationships, there are many benefits to estate agents outsourcing their calls. Firstly, outsourced call services provide greater efficiency and accuracy when dealing with client inquiries and requests. Instead of estate agents having to answer a large number of phone calls themselves, calls can be routed directly to a dedicated team of experts. This ensures that customers are dealt with swiftly and any queries are answered in a timely and efficient manner.

How it helps to save time

It will save you time by enabling your team to focus on their core duties. An experienced call answering service can offer estate agents valuable insights into customer needs and queries, meaning that they can provide more efficient and targeted customer service. An outsourced call answering service can also help with customer acquisition and retention, meaning that estate agents can benefit from more business. Additionally, outsourcing calls can free up resources and personnel costs. If a professional answering service is used, they can handle both inbound and outbound calls as needed. This means that your team doesn't need to be on-call 24/7, giving them more freedom to focus on other areas of the business. Furthermore, it allows for improved customer satisfaction through quick response times, leading to increased customer loyalty. In conclusion, estate agents can benefit from using an outsourced call answering service by saving money, increasing customer satisfaction, and freeing up their own resources.

How it helps to save money

Finally, let's talk about the bottom line – estate agents who outsource their calls save money. For example, businesses that use an answering service can save up to 40% in operating costs in comparison to using a traditional in-house customer service team. This is because outsourcing reduces overhead costs such as salaries and benefits and eliminates the need to purchase equipment and office space. In addition, it allows estate agents to benefit from economies of scale since they only pay for services when they're needed. Plus, by taking advantage of 24/7 customer service solutions, estate agents can ensure that no lead goes unanswered regardless of when or where it was generated. This can result in more sales and higher customer satisfaction scores.

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