By using this website, you agree to our use of cookies to enhance your experience.


Agents back upfront information but feel legislation is needed

Most agents agree that providing upfront information at the very start of the homebuying process would improve the buying and selling experience, but only 30% have already made efforts to facilitate this.

New research from up-front information platform Home Sale Pack has reveals that more than 80% of UK estate agents think that the provision of up-front information would boost sales,  but only 30% have already made efforts to provide such information for the homes they list. 

The survey of 500 agents found that 73% of agents think the new part B and C material information guidance from Trading Standards is a good idea and a positive move for the agency sector.


Furthermore, 83% believe more broadly that supplying up-front information to homebuyers at the very start of the transaction journey will improve the buying and selling process. 

As for the specific benefits, 79% of agents believe up-front information will speed up the buying and selling process, while 83% say it will reduce the number of transactions that fall-through.

When asked what parts of the buying-selling process are worst impacted by the current lack of up-front information, half of agents (48%) said the conveyancing stage during which the absence of up-front information results in significant delays. 

A quarter of agents said that it’s the negotiation and offer stage of the journey that is most negatively impacted by a lack of information provision. 

Despite support for up-front information packs, 33% of agents said that the biggest barrier is how time consuming it currently is to gather all of the necessary information, while 27% say the fact that up-front information is not a legal requirement is hampering universal adoption. 

Another 16% blame a lack of proactivity from buyers and sellers, 12% said they don’t have the manpower required to gather the information and another 12% say the biggest barrier is the fact that the necessary information is stored in too many disparate locations. 

As such, there is widespread belief among agents that legislation should be introduced to make the provision of up-front information a legal requirement, something that is supported by 66% of respondents.  

Meanwhile, a quarter believe that information provision can be best improved and, therefore, more widely adopted with the help of a third-party technology provider making it fast and easy to collate the required information. 

While it’s clear that the vast majority of agents support all moves towards including comprehensive information in their marketing materials, actual industry uptake remains lacklustre. 

When asked if they or their business has already made operational changes in line with the new Trading Standards guidance, just 32% said ‘yes’, while 68% said ‘no’.

Ruth Beeton, co-founder of Home Sale Pack, said: “Some things in life and business are just common sense, and the widespread support for up-front information packs shows that this is one of those things. It helps buyers, sellers, agents, and conveyancers in one fell swoop. 

“Despite the lack of meaningful industry backlash against either the recent evolution of Trading Standards guidance or the broader subject of improved and more timely information provision, we’re yet to see sufficient uptake to allow for meaningful change. 

“While some form of legislation might indeed strongarm agents into adopting the practice, we don’t believe the industry has time to wait for the sluggish government machine to catch up. Therefore, we hope that platforms like Home Sale Pack will make the process of collecting and presenting material information so easy that it will provide the impetus required to drive widespread industry change, improving the state of the UK housing market forever and for good.”

  • icon

    "New research from up-front information platform Home Sale Pack has reveals that"

    Shocked. Shocked I tell you.

    Company desperate for a mass take up of an already discredited concept confects survey results to boosts its sales.

    Most savvy Estate Agents want to sell not pretend to be lawyers.

  • icon

    We are NOT Norway.

  • icon

    I'm sorry but this article is incoherent. Material Information is already here and in full effect, so what legislation is being called for, when UFI is already now a legal requirement?

  • Shaun Adams

    This is law. Trading Standards can and will enforce the law. Don’t put your head in the sand, get compliant.

    [Emma Cooke from National Trading Standards Estate & Letting Agency Team advised me after they announced parts B & C in November 2023 that this information should be on all listings in the text. The public can report agents to Redress Schemes or Trading Standards on failure to provide the full information. TS will be enforcing and assessing on a case-by-case basis.] –

    As a business, we are fully on top of it and include it on our PDF property details. We collate data ourselves and from the sellers, we use Sprift for our data but many items like Broadband speed etc you can google. As long as agents do the checks and can show they have looked to obtain the facts this will suffice. TS don’t expect surveys etc to be done and more expense for agents to be incurred. TS have looked at what we do and are happy.

  • Shaun Adams


Please login to comment

MovePal MovePal MovePal
sign up