The ESTAS today reveals its shortlist for the 2020 Awards which includes the Zoopla Xcellence Award - a special category that celebrates 10 years of the portal’s headline sponsorship of the industry’s most respected awards.
The ESTAS Awards recognise agents, conveyancers and brokers from across the industry for delivering excellence in customer service.
Powered by ESTAS’ own customer review platform, each shortlisted entry is assessed on the basis of genuine customer feedback.
“We believe the best way to judge the performance of an agent is to ask their customers. Our mantra is about real customers giving real feedback about real service. Most agents work incredibly hard for their clients and we want to make sure they are recognised for their efforts” explains the founder of The ESTAS Group, Simon Brown.
“This year we are especially excited about the Zoopla Xcellence Awards, which will celebrate those agencies that have delivered consistently high service over the last decade.”
The county, regional and national winners will be announced at The ESTAS on Friday May 15 at the Grosvenor House Hotel in London where over 1,000 agents and leading industry suppliers will attend and the awards, presented by Phil Spencer.
Spencer himself adds: “The ESTAS are recognising exceptional service from agents and that is something I’m a firm believer in. There is a real opportunity for agents to show home hunters and sellers that service really does matter. Agents do an incredible job for their clients and this is a great way to put the spotlight on and champion their achievements.”
And Andy Marshall, chief commercial officer at Zoopla, comments: “Zoopla is founded on the core principle of excellence in customer service, and we pride ourselves on the first-rate experience that we deliver to our customers, as well as homebuyers, renters and sellers. A decade of partnership with The ESTAS is the perfect opportunity to give agents the chance to be recognised – regardless of their size or location – for going that extra mile.”
The awards can be attended by any firm in the residential property sector - more details are here.
ESTAS 2020 headline sponsor is Zoopla while the main category sponsors are Kerfuffle and Tenant Shop. Executive partners include PayProp, Agency Express, HomeLet and Iam Sold.
Others include The ValPal Network and Angels Media - the latter is publisher of Estate Agent Today and the other Today industry titles - as well as Feefo, The Guild and charity partner Agents Giving.