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Emoov/Tepilo customers still trying to contact firms despite collapse

Customers are still trying to get hold of Emoov, Tepilo and Hatched months after they closed down.

Estate Agent Today has seen a number of requests to contact Emoov this week alone on Twitter; at least one was from a vendor trying to contact the defunct agency to check progress on a property it had listed for sale, and another was from a potential buyer interested in a property still featuring on the Emoov website.

A number of tweets aimed at both agencies also complain about a lack of being able to contact the firms given that their websites appear to be live - even if, in fact, those websites may not have been updated since Emoov entered administration on December 4.


Both the Emoov and Tepilo websites are live (Tepilo’s disappeared, temporarily, but now appears to be back.)

Emoov’s former chief executive Russell Quirk has told EAT that the websites remained up because both brands were - until this week - for sale as going concerns, including their websites: however, as EAT reported exclusively yesterday, the sites, brands and technology for Emoov and Tepilo have now found a buyer.

Another online agency that has long been shut down - Hatched, which was closed down by parent company Connells on September 20 last year - also has its website up and running and, to the casual onlooker, appearing to be ‘live’.

EAT yesterday tried the Hatched telephone number advertised on its website: that still gives callers a series of options, including those to book viewings, ask for valuations and mortgage services.

Connells has been asked for comment.

  • jeremy clarke

    Usual high level of customer service from call centre agents then! We've taken your money and closed but cannot be ar**d to tell you!

  • icon

    That is shocking, especially from Connells. Such a large business behaving so irresponsibly.


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