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The Property Ombudsman has launched a new version of its Codes of Practice for estate agents operating in Scotland.

The new TPO Scottish Estate Agents Code come into force on March 1 and was written with input from the industry with representatives of The Scottish Government, Shelter, the National Association of Estate Agents and a range of individual agents.

Having independently reviewed hundreds of complaints from Scottish buyers, sellers, tenants and landlords, we recognised the importance of properly taking into account the different processes that consumers follow when buying and renting property in Scotland says TPO Christopher Hamer.

The new code covers the latest property and consumer laws with additional safeguards outlined for TPO member agents, based on industry best practice with specific reference to topics including the agent's duty of care, Home Reports, market appraisals, tenancy agreements, referencing, marketing and advertising, viewings, conclusion of missives, offers and financial evaluation.


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