As all good businesses will know, profit is a by-product of customer satisfaction. Apple is a great example of a business that creates brand loyalty through listening to their customers and innovating, and is a model which many businesses aim to replicate.
Whether a one-off transaction or a repeat purchase, collecting and incorporating your client's feedback into your processes not only helps you improve but also future-proofs your business. After all, every person that walks through your door will leave with an impression of your service which they can either recommend or not, so you want to ensure that experience is the best you can provide.
Not only does collecting feedback highlight areas of strengths and weaknesses, but it can be used to promote your services. However, testimonials pages play little part in the buying decision, and consumers will often search for independent comments about your service.
At MeetMyAgent we provide bespoke solutions for ombudsman-registered agencies only who recognise that managing customer satisfaction and leveraging independent feedback is a business-winning strategy.
Increase customer engagement with your website
Our whitelabelled feedback collector allows you to collect and publish independently verified comments, designed to seamlessly fit in with your business needs and branding.
Not only does this enable you to position your brand as a champion of customer service, but by giving customers a clear path to leaving feedback you also increase engagement and keep traffic on your own website by not referring to a third party platform.
Better still, our service gives your feedback credibility over static testimonials pages as comments are independently moderated by MeetMyAgent plus you can curate all your feedback in one place with the ability to verify existing client testimonials/reviews from other platforms via our transfer service.
Manage complaints offline
In addition, complaints can be handled offline as you have full control over what is published on your site, giving you the chance to resolve complaints before a customer voices their dissatisfaction to friends or via social media. Of course, it is vital that any issues are approached professionally, proactively and resolved as swiftly as possible - how a problem is handled can often cause more grief than the original problem itself!
Leveraging your feedback on external channels
Using independent feedback in your marketing can help you improve conversion rates from customers browsing your own website and on valuations, but it can also be leveraged on multiple platforms.
You can integrate your profile listing on to your Facebook page or stream reviews to Twitter, thus using your feedback convert more potential clients using social media. Not just that, but our widgets can stream reviews to just about any site* you want, displaying your feedback proudly and providing consumers a compelling reason to instruct you.
You can also receive additional exposure by opting to list on our consumer-facing platform www.meetmyagent.co.uk, which averages 21,000 searches per week and provides a guaranteed minimum of 400 searches per office (terms and conditions apply). The great news is that all your feedback can automatically be published as it is already collected and moderated using our technology!
Whatever your business needs, at MeetMyAgent we understand that customer satisfaction is key to long term growth and profit, and can work with you to create a bespoke solution that is right for you.
To find out more and for a bespoke proposal, please register your details at www.meetmyagent.co.uk/agentregister.
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